Aloha, Habr! Ma ʻApelila 22 o kēia makahiki, ua kākau wau i kahi ʻatikala ma Habr e pili ana i nā uku ma nā ʻōnaehana CRM. A laila, manaʻo wau ʻo ke kumukūʻai ka mea koho nui loa, a hiki iaʻu ke hoʻoholo i nā mea āpau me koʻu lolo a me koʻu ʻike ma ke ʻano he luna hoʻonohonoho. Ua manaʻo ka luna i nā hana mana wikiwiki mai iaʻu, ua noho ka poʻe limahana a hana i ka home, ʻo Covid ke kāhili nei i ka honua, ua koho wau i ka ʻōnaehana moe. ʻO kēia lā ʻo ʻAukake 25, ʻaʻole i koho ʻia ka ʻōnaehana, ʻoiai ua ʻike ʻia nā mea punahele. Ua hele au a me kekahi mau hoa hana i ʻelua mau hōʻikeʻike, ma o nā megabytes o nā leka uila, kamaʻilio a me ka lele leo. A hiki koke mai au i kahi hopena hoihoi: ʻAʻohe CRM. ʻAʻohe. ʻO ia, e nā hoa. A ʻaʻole kēia he poʻomanaʻo clickbait, he nānā analytical kēia.
E nānā i kou mau lima
ʻO kaʻu, i kākau ʻia ma ʻApelila, akā me he mea lā i nehinei.
Hell o kahi hana, mai ka home wale nō, hāʻawi ka noho kaʻawale ʻana iaʻu i kahi manawa liʻiliʻi - akā ʻaʻole no ka mea ʻaʻole lawa kaʻu hana, akā no ka mea ʻaʻole wau i paʻa i ke alanui no ka huina o ʻekolu mau hola. ʻAʻohe nīnau o ka mea e hana ai - ua hoʻomau wau i ka hoʻāʻo ʻana i nā ʻōnaehana CRM me ka hoʻomau manic, no ka mea, makemake koʻu haku e puka i waho o ka pilikia i hoʻopaʻa ʻia i nā niho a hana i kahi ala hou. ʻO wau, ʻoiaʻiʻo, kaʻana like i kāna mau manaʻo, akā ʻo ka ʻeli ʻana i nā papahana he nui wale ka leʻaleʻa. No laila, i mea e hoʻololi ai i koʻu ola, ua hoʻoholo wau e hoʻokokoke i ke koho mai nā ʻaoʻao ambiguous a kākau i kēlā me kēia manawa e pili ana i nā ʻike ma Habr.
Ma muli o ka loli ʻana o ka papa inoa o nā CRM aʻu i aʻo ai, e hoʻohui a hōʻano hou wau i kaʻu pepa hero. Akā ʻaʻole i koho ʻia ka CRM a ʻaneʻane ʻole nā memo a pau - maikaʻi nā ʻeiwa a pau, hana maikaʻi ʻia.
- - ua haʻalele i ka papa inoa pōkole ma muli o ke kumukūʻai kiʻekiʻe a me ka pono e kūʻai i kahi helu o nā mea hoʻohui ma muli o ka helu helu Lūkini
- - ua haʻalele i ka papa inoa pōkole ma muli o ke kumukūʻai nui a me ka pono e kūʻai i kahi mana hou no nā hana ʻelua
- - ma ka papa inoa pōkole
- - ma ka papa inoa pōkole
- - ma ka papa inoa pōkole
- - ma ka papa inoa pōkole
- - ua haʻalele i ka papa inoa ma muli o ka hana haʻahaʻa a me kekahi mau hiʻohiʻona ʻenehana aʻu i makemake ʻole ai
- - haʻalele i ka papa inoa pōkole no ka mea lilo i ka poʻe hoʻokūkū mai kāna "liki ma lalo o ka ʻēheu o 1C"
- - ma ka papa inoa pōkole
Aia kekahi mau CRM ma laila mai ia manawa mai, akā ma ke ʻano maʻamau... ʻaʻole maikaʻi loa, ʻaʻole i hana ʻia nā hopena ʻoluʻolu i nalowale i ko lākou nani i ka loiloi mua + 2 hāʻule nā hopena i lawe ʻia ma muli o kahi pihi localization. Akā inā manaʻo ʻoe ʻo nā ʻōnaehana 5 ma ka papa inoa pōkole e hoʻolilo i ke ola i kahi ʻāpana keke, a laila ua kuhihewa ʻoe - ua ʻike mua wau e kau ʻia ka ʻeha o ke koho, no ka mea, ʻoi aku ka nui o ka poʻe i makemake ʻia a ʻike wau i kēia mau mea noi. hiki ke hana i nā mea he nui, ua hoʻoholo e hele i ʻelua mau pōʻai o ke kūkākūkā.
No laila, kaʻu ʻike hou: CRM ma Rusia ... ʻaʻole! Ma muli o ka wehewehe koʻikoʻi o kahi ʻōnaehana CRM, ʻaʻole lākou ma kaʻu papa inoa.
Ma keʻano laulā, ʻaʻohe oʻu manaʻo i kēia manawa: ʻaʻole hiki ke kapa ʻia kekahi o nā hoʻonā i koho ʻia ʻo ERP, CRM, a i ʻole BPM. ʻO kēia nā hoʻonā āpau me ka nui o nā mana.
I ka pōkole, i ke kumuhana.
ʻO ke kiʻi CRM i loko o kahi hakahaka
He aha ka CRM?
E lawe i ka wehewehe mai Wikipedia: ʻōnaehana hoʻokele pili pili (CRM, CRM-system, abbreviation for English. Customer Relationship Management) - polokalamu polokalamu noi no nā hui i hoʻolālā ʻia e hoʻomaʻamaʻa i nā hoʻolālā no ka launa pū ʻana me nā mea kūʻai aku (nā mea kūʻai aku), e hoʻonui i ke kūʻai aku, hoʻonui i ka kūʻai aku a hoʻomaikaʻi i ka lawelawe mea kūʻai aku ma ka mālama ʻana i ka ʻike e pili ana i nā mea kūʻai aku a ka moʻolelo o nā pilina me lākou, hoʻokumu a hoʻomaikaʻi i nā kaʻina hana ʻoihana a me ka nānā ʻana o nā hopena.
ʻO ia, hiki ke ʻike ʻia kekahi mau hiʻohiʻona maʻamau o kahi ʻōnaehana CRM.
- Hoʻomaʻamaʻa ia i ka hoʻolālā - ʻo ia hoʻi, hoʻololi i kekahi o nā kaʻina hana maʻamau me nā hana mīkini i hoʻonohonoho ʻia a hāʻawi i nā pilina no ka hana wikiwiki a me ka huahua i ka holo holoʻokoʻa o ka hana ʻana me nā mea kūʻai.
- Kuhi ʻia ia i ke kūʻai aku, kūʻai aku a me ke kākoʻo - hana ʻo CRM me nā ʻano āpau o nā hana kālepa o kahi hui. He mea nui e loaʻa i nā keʻena ʻekolu ka ʻike ma ka CRM.
- Mālama ia i ka ʻike i hōʻiliʻili ʻia - hōʻiliʻili ka DBMS, kaʻina hana a mālama i ka ʻike e pili ana i nā kālepa, nā mea kūʻai aku, nā hanana nui, etc.
- Kuhi ʻia ia i ka nānā ʻana i nā hopena - mahalo i ka hōʻiliʻili a me ka mālama ʻana i ka ʻike, hāʻawi ka ʻōnaehana CRM i nā hana analytical.
ʻAe, ʻike ʻoe i ke akamai o kaʻu hana ʻana i nā mea āpau - no ka mea ua hoʻolohe au i nā hōʻikeʻike CRM he kakini a me ka hapa, heluhelu i ka hapalua o ka Pūnaewele a komo i ke kumuhana. Loaʻa kēia mau hiʻohiʻona o nā mea i helu ʻia, akā i ka hapa nui o lākou he wahi liʻiliʻi wale nō kēia o ka hana holoʻokoʻa.
Pehea wau i ʻike ai iā CRM ma mua o koʻu ʻeli ʻana i ke kumuhana
I loko o kaʻu ʻoihana, ʻoi aku ka paʻakikī o ka poʻe kūʻai aku a me nā mea hoʻokele i nā ʻōlelo o ka polokalamu - ʻaʻole kēia he mea haku. No laila, ʻo kā mākou koi ʻana he awelika: hahau wau iā lākou ma waho o lākou me ka ikaika. Akā ua ʻike maopopo wau me koʻu luna: hele mai kahi mea kūʻai aku, ua komo ʻo ia i CRM, a laila kāhea ʻo CRM, hoʻopili i nā palapala ma kahi, nānā i ka nui o nā pae āna i hele ai, a pani i ka ʻaelike. A laila lawe lākou, kālailai i nā pae, ʻo wai ka mea i uku ʻia, ʻo wai ka mea i ʻāhewa ʻia, ua hoʻomaikaʻi ʻia ke kaʻina hana, hurray. No mākou, he ʻōnaehana kūʻai ʻo CRM.
Pehea wau e ʻike ai iā CRM ma hope o 5 mau mahina o ka hana analytical
Malia paha, inā wau i hoʻomaka me amoCRM, ʻaʻole wau i ʻike i ka mea e hana nei me ka mākeke CRM, no ka mea, kūpono ia i kaʻu mau manaʻo. E kūʻai au iā ia, a laila nā laikini "My Warehouse", a laila ʻelua mau mea hoʻohui hou aʻe a manaʻo iaʻu iho he ʻano automator. Eia kekahi, ʻaʻole ʻae ʻia nā hoa kelepona paʻa ʻole o kēia ʻōnaehana iā ʻoe e noʻonoʻo i nā hopena ʻē aʻe.
Akā, ua hoʻomaka wau me a ʻo kēia hoʻoholo, ʻoiai nā pilikia a me nā kumukūʻai, hoʻonohonoho i kahi pae ʻokoʻa iki, a i ʻole, ua hānau ʻia ka manaʻo mua: "Pehea inā ʻaʻole pono wau e kūʻai pū i kahi papahana hale kūʻai?" A loaʻa iaʻu nā hoʻonā me kahi hale kūʻai "ma luna o ka moku", e like me ʻehā! A laila, ma hope o ka hoʻolohe ʻana i nā hōʻike o nā CRM ʻē aʻe, e noho ana ma hope o koʻu hoa hana, ʻike wau he ʻōnaehana multifunctional nā CRM hou e hiki ke hana nui. Akā... ʻo CRM anei? E hana ana ka hyper-automation no kahi ʻoihana e kali ana i ka automation kūʻai, akā loaʻa nā mea āpau i ka manawa hoʻokahi? Pono anei kēia ʻano automation? Piha koʻu poʻo i nā manaʻo - ʻaʻole wau i noʻonoʻo nui e pili ana i ka polokalamu i koʻu ola holoʻokoʻa ma ke ʻano he admin a me ka luna!
Inā he mea, koho wau i ka CRM ʻaʻole no kekahi hui, akā no kahi hui liʻiliʻi e hana nei i nā kūʻai kūʻai nui o nā waiwai hōʻoluʻolu ma B2B. He 17 wale nō mākou, akā pono nā kānaka a pau iā CRM - no nā kumu like ʻole. No ke aha lā wau e ʻeli lōʻihi ai? Ke ʻae nei au, ma kaʻu manaʻo ponoʻī: makemake wau e ʻimi i kahi hopena maikaʻi loa ma ke kumukūʻai kūpono a me ka liʻiliʻi o nā hoʻololi. Mea moeuhane!
ʻO kēia nā CRM - ʻaʻole nā CRM aʻu i kuhikuhi ai.
E like me ka BPM me nā hiʻohiʻona CRM
Ma keʻano laulā, ua hoʻāʻo wau e pale i nā hoʻonā me BPM ma luna o ka moku, ʻoi aku hoʻi ma ka notation BPMN. ʻO ka mea mua, ʻaʻole maopopo iaʻu pehea e hiki ai iā mākou ke kūkulu i nā kaʻina hana ʻoihana i ka ʻoihana, a ʻo ka lua, ʻo kaʻu limahana e like me kēia: ʻo wau, ka luna a me ka lehulehu o ka ʻoihana kalepa a me nā mea kūʻai aku ʻaʻole wale BPMN, Excel, like. ahi, makau. Eia nō naʻe, i ka wā o ka hoʻāʻo ʻana iā CRM (a aia he 17 o lākou, ua haʻalele kekahi i ke kelepona mua) ʻike wau he pono nā kaʻina hana i loko o kahi ʻōnaehana CRM (ʻaʻole CRM?) e noʻonoʻo, ʻike maopopo ʻoe, i ka mea e pono ai ke hana, ʻo wai ka mea e hana ai a i ka manawa, kākau ʻia kēia mau mea a pau, hoʻomanaʻo a hoʻouna i nā leka. He moʻolelo maikaʻi e hiki ai iā ʻoe ke hoʻopili i kekahi kālepa, hoʻoholo ʻaelike, hoʻolimalima a me ke kaʻina aʻo, hoʻouna, hoʻolaha, nā mea āu e makemake ai.
A ʻae, loaʻa nā kaʻina hana ʻoihana i kā lākou hoʻokō maikaʻi ʻana i nā hopena he nui ma ka mākeke. ʻO nā mea a mākou e ʻimi nei, aia nā kaʻina hana i ka notation BPMN 2.0 , ma kekahi ʻano ʻōiwi ʻē aʻe ua makemake au i nā kaʻina hana ʻoihana ma и - ʻo lākou, ma ke ʻano kiʻi, ke kanaka a me ka ʻike. ʻAʻole, ʻoiaʻiʻo, ʻaʻohe oʻu manaʻolana e hoʻokō ʻo Ivan i ka mea kūʻai aku i nā mea kanu, akā maopopo iaʻu e noʻonoʻo mālie ʻo ia pehea e hana ai me nā kaulahao i hoʻonohonoho ʻia i nā ʻōnaehana. Ma ke ala, ke hoʻoikaika ikaika nei nā mea aʻoaʻo amoCRM i ka manaʻo he kaʻina ʻoihana ʻoihana kūʻai aku - maikaʻi, ʻaʻole hiki iā ʻoe ke hoʻopaʻapaʻa me ia, akā hoʻokahi kaʻina hana, ʻaʻole hiki iā ʻoe ke kūkulu i nā mea ʻē aʻe a pau, pono ʻoe e kūʻai. he kumu kūʻai kolu ʻaoʻao hoʻonā a me ka hapalua lita o ia mea e noʻonoʻo ai, a i ʻole nā hoa hana e hoʻonohonoho i nā kaʻina hana i kēia mea, akā ma ke kumukūʻai kiʻekiʻe.
No laila, ma kēia māhele hāʻawi wau i ka pāma i he hopena i hoʻopili pololei ʻia i nā kaʻina hana ʻoihana, i waena o nā hale i mākaukau i hana ʻia. ʻAe, ʻoiaʻiʻo, ua kapa mua ʻia ka huahana bpm'online, no laila ʻaʻohe kānalua e pili ana i nā kaʻina hana. ʻO ka mea maikaʻi ʻole he ʻōnaehana pipiʻi loa kēia, ʻaʻole like ʻole i kona versatility - no ka laʻana, ʻo ka ʻōnaehana kūʻai aku he ʻōnaehana pipiʻi kūʻokoʻa.
E like me ERP me ka hana CRM
ʻO kēia kahi i paʻakikī ai nā mea a pau, no ka mea, hiki i ke ao holoʻokoʻa i kona kiʻekiʻe loa, akā e kū mai nā nīnau e pili ana i ke ʻano o kēia hopena. ʻO ka manaʻo mua e like me ke kūʻai ʻana i kahi Dodge RAM-3500, a laila e noʻonoʻo e pili ana i ke kaʻa ʻana ma nā alanui liʻiliʻi ma ka wahi o Ostozhenka, no ka laʻana. Akā he mau manaʻolana a me nā manawa ākea hou, ʻo ia ka mea ʻaʻole maʻalahi nā mea āpau. No laila, inā ʻaʻole ʻoe i ʻike, ʻo kahi ʻōnaehana ERP kahi polokalamu e kōkua i ka hoʻohui ʻana i nā hana, hana, nā kumuwaiwai kanaka, hoʻokele kālā, etc. ʻO ke kumu hoʻohālike maʻamau i loko o ia mau ʻōnaehana kōkua i ka hoʻonui ʻana i nā kumuwaiwai a me ke kūkulu ʻana i nā kaʻina hana. He paʻakikī ka lilo ʻana i ka ʻōnaehana ERP piha, no ka mea, he moʻolelo ia e pili ana i nā ʻoihana ʻoihana, kekahi hana paʻakikī, hoʻokō lōʻihi i kēlā me kēia pae, etc. ʻO kaʻoiaʻiʻo, ʻaʻole wau makemake e hoʻopili i kahi "kanaka erp luhi" i maʻa i kēia. Akā ʻaʻole wau e hōʻole i kahi hale kūʻai, a me ka hana pū kekahi.
Ua loaʻa iaʻu nā mea a pau aʻu e pono ai mai ka manaʻo o "hāʻawi mai iaʻu i kahi ʻāpana ERP" ma nā ʻōnaehana ʻelua: и . Hoʻolālā maikaʻi ʻia ka hoʻonā Microsoft no kēlā me kēia hana, akā ʻo kēia alignment, e like me ka mea i ʻike ʻia, pono ke kālā he nui, ʻoiai ʻo CRM / ERP ke ao holoʻokoʻa no nā kūlana honua, akā ma Rūsia he nui nā kikoʻī a ma muli o ka hopena. nā hoʻomaikaʻi no nā ʻoihana hoa e pono e uku ʻia. Inā he ʻoihana liʻiliʻi ʻoe a ʻike i ka pālākiō, manaʻo ʻoe e kokoke ana ʻoe e ʻeha. ʻAe, a i ʻole au i loko o kahi ʻano kuikahi. He hopena hoihoi ia, ʻo ia ka mea kokoke i ka ERP (ʻokoʻa nō hoʻi ia), akā ke manaʻo nei au he moʻolelo kēia no nā ʻoihana nui a i ʻole nā ʻoihana honua. ʻO kēia kaʻu manawa mua e ʻike ai i kā lākou hoʻonā o kēia papa a hauʻoli wau.
A maanei, kahaha. Hoʻokō maikaʻi ia i nā pono o nā ʻoihana liʻiliʻi (manaʻo wau i ka waena a me ka nui, akā pehea e noʻonoʻo ai iā lākou - ʻo wai ka mea e noʻonoʻo e pili ana iā mākou ...), ʻoiai ua hoʻonohonoho pono ʻia, pili pono i waena o nā modula a me nā mea āpau: KPI, hale kūʻai. , hana, kekahi Pehea e pili ana i ka helu kālā, ka hoʻokele papahana, ka helu helu lehulehu, ka waihona kālā, nā kāleka kūpaʻa, etc. I ka pōkole, aia nā mea a pau - ma keʻano laulā, nā mea a pau iʻikeʻia i loko o kahiʻoihanaʻoihana hou. ʻOiaʻiʻo, loaʻa kēia mau mea āpau i ka paʻi "senior", ʻoi aku ka nui o ke kumukūʻai ma mua o ka mana kumu - a no kekahi, e lawa paha nā paʻi liʻiliʻi. Akā i ka hopena, ʻoi aku ka maikaʻi ma mua o Microsoft - i kēia manawa ua hoʻohālikelike ʻia ʻo 100% no ka ʻoihana Lūkini, me ka ʻole o nā mea hoʻohui (akā aia kekahi mau hoʻololi, manaʻo wau - ʻaʻole wau i hele a puni i kēlā). Akā ʻo kaʻu mea i nele ai (ʻoiai mākou e hoe ana i ke ala o ke ao holoʻokoʻa) ʻo ia ka hoʻokele limahana - me he mea lā aia nā KPI, hoʻolālā a me kahi kāleka limahana, akā ʻaʻole kēia ʻano helu helu kanaka holoʻokoʻa. hoʻopiʻi kūʻē i nā mea a pau.
E waiho paha wau ma ʻaneʻi - ke ulu aʻe nei i ke ao holoʻokoʻa, ʻoiai ʻoi aku ka maikaʻi o ka hana.
ʻO kēia lālā o ka evolution i ka ERP me he mea lā ʻo ia ka mea kūpono loa a pololei no nā ʻōnaehana CRM - pono i nā ʻoihana liʻiliʻi a me nā ʻoihana liʻiliʻi i nā hopena honua ikaika.
ʻOi aku e like me ka portal hui me nā hana CRM
- he moʻolelo paʻakikī loa i ka honua o CRM, he phantom maoli a me ka werewolf. Inā e pili ana i nā ʻōnaehana ʻē aʻe hiki iaʻu ke ʻōlelo he CRM kēia me nā add-ons a i ʻole super CRM, a laila e pili ana iā Bitrix24 makemake wau e ʻōlelo ʻo ia he portal hui me kahi module CRM a me nā mea o kahi ʻoihana pūnaewele. Manaʻo ʻoe i ka ʻokoʻa? I ke koena pono ʻoe e hana, ma Bitrix pono ʻoe e noho a hoʻomalu pono i nā ʻano āpau o ka hana. Ma ka ʻaoʻao hoʻokahi, aia ka honua āpau ma ka pae, ma ka ʻaoʻao ʻē aʻe, ʻo kēia mau mea hana portal ʻoihana āpau e hoʻokaʻawale i ka hana a ʻaʻole hiki ke hele mai i CRM.
Ma ke ala, loaʻa iaʻu kahi mea kaumaha iā ʻoe: ʻo Bitrix24 manuahi kahi mea liʻiliʻi loa, kahi e ulu ai ka ʻoihana ma ke kahua o ka hoʻāʻo ʻana i ka ʻōnaehana. Akā koʻikoʻi, ʻoiaʻiʻo, inā makemake ʻoe iā Bitrix24, ʻaʻole ia e mālama wale i kahi mea ma laila, akā hana i ke ʻano i hoʻolālā ʻia, a laila pono ʻoe i ka tariff Team, a i ʻole ka Hui. ʻAe, inā ua manaʻo koke ʻoe hiki iā ʻoe ke hele mamao me ka ʻole.
Akā ma waena o nā puka pāpaʻi a me nā ʻoihana pūnaewele hana, he hopena ikaika kēia, no laila inā ʻoe e nānā pono i nā kamaʻilio kūloko, kūpono paha kēia hopena iā ʻoe.
E like me CRM...?
Pehea ke koena? Ma laila kekahi poʻe ʻē aʻe. E hoʻokomo wau i kēia hui , , . ʻO kēia nā ʻōnaehana CRM no ke kūʻai aku, a ʻo ka amoCRM e "hahai" i ka manaʻo o kahi ʻōnaehana no ka hana ʻana me nā mea kūʻai aku, akā ʻo nā mea ʻelua ʻē aʻe ke hele nei i ke ala i ke ao holoʻokoʻa o ka hopena a i ka pae ERP: Ua ulu liʻiliʻi ka ʻoihana maʻalahi. kiʻekiʻe, aia nō ʻo KB i ka hoʻomaka. Ma ke ala, hiki ke hoʻonui ʻia ka amoCRM no ke kālā me ka hoʻohana ʻana i nā addons, plugins a me ka hoʻohui ʻana, akā ʻo ia mau bele a me nā whistles he mea paʻakikī a paʻakikī iaʻu - ma ke ʻano he luna ʻōnaehana, ʻaʻole wau i mākaukau noʻonoʻo e kuleana no ia zoo, uku no ia. , etc.
Me he mea lā eia lākou, kokoke i ka poʻe kahiko, kūʻai i kāu CRM a mālie, Vanya. Akā! Ma hope o nā hoʻoholo i helu ʻia ma luna nei, ʻaʻole wau makemake e haʻahaʻa no ke kālā like (a ʻoi aku paha).
ʻOiaʻiʻo, ʻaʻole wau i manaʻo iaʻu iho i ke akamai, no laila ua nānā au i nā papa inoa o nā poʻe ʻē aʻe, nā loiloi, nā helu. ʻOiaʻiʻo, ua loaʻa iaʻu ka manaʻo he 90% o lākou he bullshit, no ka mea, ʻaʻole Microsoft nā wahi mua, ʻaʻole amo, ʻaʻole bitrix24, akā ʻo kekahi mau CRM ʻaʻole i hāʻawi mai iaʻu i kahi hoʻolaha ma 5 mau mahina. Nānā wau iā lākou, hele pū i nā hōʻikeʻike i ʻelua mau manawa... He koʻikoʻi kēia? ʻO wai kā lākou e hilinaʻi nei no kēia mau helu hoʻonui a uku ʻia? ʻAe, pono, pono ʻoe e noʻonoʻo me kou manaʻo.
A ke hoʻomau nei au i ka noʻonoʻo a me ke kālailai. Eia nā koho no nā CRM i koho ʻia ʻaʻole he CRM, akā he hyper CRM a i ʻole CRM ultra. A ʻo kēia "hyperfunctionality" he mālama nui ia no ka hui, no ka mea, loaʻa iā ʻoe nā mea āpau ma kahi hoʻokahi. Ma ka ʻaoʻao ʻē aʻe, aia ka pilikia o ka huikau, nalowale ... No laila ua aʻo ʻia au e hoʻokō i ka CRM i ka wā o ka quarantine, no ka mea, he ʻano anti-crisis maikaʻi ia, kokoke i kahi pill magic, a maopopo iaʻu ke kumu. AKA! Ua nalowale au. Ke ʻimi nei au i kahi e puka ai. E pili ana au.
Source: www.habr.com