Pehea mākou i hana ai i ka Service Desk o kā mākou mau moeʻuhane

I kekahi manawa hiki iā ʻoe ke lohe i ka huaʻōlelo "ʻo ka ʻoi aku ka nui o ka huahana, ʻoi aku ka hana." I ka wā o ka ʻenehana hou, ka pūnaewele mamao loa a me ke kumu hoʻohālike SaaS, ʻaneʻane ʻaʻole hana kēia ʻōlelo. ʻO ke kī i ka holomua holomua ka nānā mau ʻana i ka mākeke, ka nānā ʻana i nā noi a me nā koi o nā mea kūʻai aku, mākaukau e lohe i kahi ʻōlelo koʻikoʻi i kēia lā, kauo i loko o ka backlog i ke ahiahi, a hoʻomaka e hoʻomohala i ka lā ʻapōpō. ʻO kēia ke ʻano o kā mākou hana ʻana ma ka papahana HubEx - kahi ʻōnaehana lawelawe lawelawe lako. Loaʻa iā mākou kahi hui nui a ʻano like ʻole o nā ʻenekinia, a hiki iā mākou ke hoʻomohala i kahi lawelawe pili, kahi pāʻani mobile addictive, kahi ʻōnaehana hoʻokele manawa, a i ʻole ka papa inoa todo kūpono loa ma ka honua. E pahū koke kēia mau huahana ma ka mākeke, a hiki iā mākou ke hoʻomaha i kā mākou laurels. Akā ʻo kā mākou hui, e hele mai ana mai kahi hui ʻenekinia, ʻike i kahi wahi i nui ka ʻeha, nā pilikia a me nā pilikia - ʻo ia ka lawelawe. Manaʻo mākou ua loaʻa i kēlā me kēia o ʻoukou kekahi o kēia mau ʻeha. ʻO ia hoʻi, pono mākou e hele i kahi a lākou e kali nei iā mākou. ʻAe, manaʻolana mākou e hana lākou :)

Pehea mākou i hana ai i ka Service Desk o kā mākou mau moeʻuhane

ʻO ka lawelawe lako: chaos, disorder, downtime

No ka hapa nui, ʻo ka mālama ʻana i nā mea hana he mau kikowaena lawelawe e mālama ai i nā kelepona mai ka hālāwai ʻana i ka asphalt a me nā puddles, a me nā laptops mai ke kī a me ka wai. Akā aia mākou ma Habré, a eia ka poʻe lawelawe i nā lako o nā ʻano āpau.

  • ʻo kēia mau kikowaena lawelawe hoʻokahi e hoʻoponopono i nā mea uila a me nā mea hana hale;
  • ʻO nā kikowaena a me nā mea kūʻai aku no ka lawelawe ʻana i nā mea paʻi a me nā lako paʻi he ʻoihana kaʻawale a koʻikoʻi loa;
  • ʻO nā multifunctional outsourcers nā hui e hoʻolako i ka mālama, hoʻoponopono a hoʻolimalima i nā lako keʻena, uila, etc. no ka pono o ke keena;
  • nā hui e hāʻawi ana i ka lawelawe ʻana i nā lako hana, nā mīkini, nā ʻāpana a me nā hui;
  • nā kikowaena pāʻoihana, nā hui hoʻokele a me kā lākou lawelawe hana;
  • nā lawelawe hana ma nā ʻoihana nui a me nā ʻoihana pilikanaka;
  • nā ʻoihana kūloko e mālama ana i nā lako i loko o ka hui, hāʻawi i ka hoʻoponopono a me ke kākoʻo i nā mea hoʻohana ʻoihana kūloko.

ʻOkoʻa ka hana ʻana o kēia mau papa inoa, a ʻike lākou a pau aia kahi hoʻolālā kūpono: hanana - tiketi - hana - hāʻawi a ʻae i ka hana - paʻa tiketi - KPI - bonus (uku). Akā ʻo ka pinepine ke ʻano o kēia kaulahao penei: AAAAAH! - He aha? - Nahaha! - ʻO wai? - ʻAʻole hiki iā mākou ke hana, ʻo kou hewa kēia downtime! Me ka wikiwiki! Mea nui! - Puka. Ke hana nei mākou. — He aha ke kūlana o ka hoʻoponopono? A kēia manawa? — Pau, pani i ka tiketi. - Mahalo iā ʻoe. — Pani i ka tikiki. - ʻAe, ʻae, poina iaʻu. — Pani i ka tikiki.

Ua luhi wau i ka heluhelu ʻana, makemake wau e hoʻāʻo me koʻu mau lima, hoʻohana a hoʻohewa i kāu lawelawe! Inā pēlā, hoʻopaʻa inoa me Hubex a ua mākaukau mākou e hana pū me ʻoe.

No ke aha mai kēia hana?

  • ʻAʻohe hoʻolālā no ka mālama ʻana i nā mea hana - ua manaʻo ʻia kēlā me kēia hihia, e lawe ana i ka manawa ma ke ʻano he mea kūʻokoʻa, ʻoiai hiki ke hoʻohui ʻia nā hana he nui a lawe ʻia ma lalo o kahi kūlana ʻoihana kūloko.
  • ʻAʻohe loiloi pilikia hana. ʻO ka mea pōʻino, hana ka ʻoihana i nā hana he nui ma hope o ka ʻoiaʻiʻo, i ka wā e pono ai ka hoʻoponopono ʻana, a i ka hihia maikaʻi loa, hoʻopau. Eia kekahi, poina pinepine nā ʻoihana i ka noʻonoʻo pono e loaʻa mau kahi kālā pani i loko o nā waiwai ʻenehana - ʻae, he mau mea pono ʻole kēia i ka helu helu, akā ʻoi aku ka haʻahaʻa o nā kumukūʻai o kā lākou kūʻai ʻana a me ka mālama ʻana ma mua o nā poho mai ka manawa haʻahaʻa i ka hana. a i ʻole nā ​​hana hana.
  • ʻAʻohe hoʻolālā hoʻokele lako. ʻO kahi hoʻolālā hoʻokele pilikia ʻenehana kahi ʻano koʻikoʻi o nā lako hana. Pono ʻoe e ʻike pono: ka manawa o ka mālama ʻana, ka manawa o ka waihona a me ka nānā ʻana i ka pale ʻana, ka nānā ʻana i nā kūlana e lilo i kumu no ka hoʻoholo ʻana e pili ana i nā hana hou me nā mea hana, etc.
  • ʻAʻole mālama nā ʻoihana i nā moʻolelo o nā mea hana, ʻaʻole e hahai i ke kaʻina hana: hiki ke nānā ʻia ka lā o ke komisina ma ka ʻimi ʻana i nā palapala kahiko, ʻaʻole i hoʻopaʻa ʻia ka mōʻaukala o ka mālama ʻana a me ka hoʻoponopono ʻana, nā papa inoa o nā lole a me nā waimaka a me ka pono o nā ʻāpana ʻokoʻa. ʻaʻole mālama ʻia nā ʻāpana.

Pehea mākou i hana ai i ka Service Desk o kā mākou mau moeʻuhane
Puna. ʻAʻole hoʻohana ʻo Garage Brothers iā HubEx. Makehewa nae!

He aha kā mākou makemake e hoʻokō ma ka hana ʻana iā HubEx?

ʻOiaʻiʻo, ʻaʻole mākou e hoʻohiki i kēia manawa ua hana mākou i nā polokalamu i loaʻa ʻole ma mua. Nui nā ʻōnaehana mālama mālama pono, Service Desk, ERP ʻoihana, a me nā mea ʻē aʻe ma ka mākeke. Ua ʻike mākou i nā polokalamu like ʻoi aku ma mua o hoʻokahi manawa, akā ʻaʻole mākou i makemake i ka interface, ka nele o kahi panela mea kūʻai aku, ka nele o kahi polokalamu kelepona, ka hoʻohana ʻana i kahi stack kahiko a me ka DBMS pipiʻi. A inā ʻaʻole makemake ka mea hoʻomohala i kekahi mea, e hana maoli ʻo ia i kāna iho. ʻO ka huahana ponoʻī i puka mai i kahi hui ʻenekinia nui maoli, ʻo ia hoʻi. ʻO mākou iho he mau ʻelele wale nō o ka mākeke. No laila, ʻike maopopo mākou i nā wahi ʻeha o ka lawelawe a me ka lawelawe hōʻoia a mālama iā lākou i ka wā e hoʻomohala ai i kēlā me kēia hiʻohiʻona huahana hou no nā ʻoihana ʻoihana āpau. 

ʻOiai mākou ma ke kahua o ka hoʻomaka ʻana o ka ʻenehana, ke hoʻomau nei mākou i ka hoʻomohala ʻana a me ka hoʻomohala ʻana o ka huahana, akā i kēia manawa hiki i nā mea hoʻohana HubEx ke loaʻa i kahi hāmeʻa kūpono a hana. Akā ʻaʻole mākou e haʻalele i ka hoʻohewa ʻana - ʻo ia ke kumu i hele mai ai mākou i Habr.

Aia kekahi mau pilikia koʻikoʻi e hiki iā HubEx ke hoʻoponopono. 

  • Kāohi i nā pilikia ma mua o ka hoʻoponopono ʻana. Mālama ka polokalamu i nā moʻolelo o nā lako a pau, hoʻoponopono a mālama, etc. Hiki ke hoʻonohonoho ʻia ka hui "Noi" no nā outsourcers a me nā lawelawe ʻenehana kūloko - hiki iā ʻoe ke hana i nā pae a me nā kūlana, mahalo i ka loli āu e ʻike mau ai i ke ʻano o kēlā me kēia mea. 
  • E hoʻopaʻa i ka pilina ma waena o ka mea kūʻai aku a me ka mea hana ʻaelike - mahalo i ka ʻōnaehana memo, a me ka mea kūʻai aku ma HubEx, ʻaʻole pono ʻoe e kākau i nā haneli haneli a pane i nā kelepona; e loaʻa i ka ʻōnaehana ʻōnaehana ka ʻike kikoʻī loa.
  • E nānā i ke kaʻina hana hoʻoponopono a mālama: hoʻolālā, hāʻawi i nā hana pale, hoʻomaopopo i nā mea kūʻai aku e pale i nā pilikia. (E hoʻomanaʻo i ka ʻoluʻolu o ka hoʻokō ʻia ʻana o kēia ma nā niho niho a me nā kikowaena kaʻa: i kekahi manawa e hoʻomanaʻo ʻia ʻoe e pili ana i ka hoʻokolokolo ʻoihana hou a i ʻole ka nānā ʻenehana - inā makemake ʻoe a ʻaʻole paha, e noʻonoʻo ʻoe. Ma ke ala, ke hoʻolālā koke nei mākou e hoʻohui iā HubEx me nā ʻōnaehana CRM kaulana, e hāʻawi i ka hoʻonui nui i nā manawa kūpono no ka hoʻomohala ʻana i nā pilina me nā mea kūʻai aku a hoʻonui i ka nui o nā lawelawe. 
  • E hana i nā ʻikepili i hiki ke lilo i kumu no ka hoʻoholo ʻana i nā ʻoihana hou a me ke kumu no nā KPI no nā bonus limahana. Hiki iā ʻoe ke hui pū i nā noi ma ke kūlana a me ka pae, a laila, e pili ana i ka ratio o nā hui no kēlā me kēia ʻenekinia, foreman a ʻoihana paha, e helu i nā KPI, a me ka hoʻoponopono ʻana i ka hana o ka ʻoihana holoʻokoʻa: hoʻololi i nā limahana, alakaʻi i ke aʻo ʻana, etc. (Ma keʻano maʻamau, inā paʻa ka hapa nui o kāna mau noi ʻo Ivanov i ka pae "ʻike pilikia", aia paha ʻo ia me nā mea ʻike ʻole, e hana ana me ka mea e pono ai ke aʻo lōʻihi o nā ʻōlelo aʻo.

HubEx: loiloi mua

E holo ana ma o ka interface

ʻO ka pono nui o kā mākou pūnaewele ka mea hoʻolālā. ʻO ka ʻoiaʻiʻo, hiki iā mākou ke hana i ka paepae no kēlā me kēia mea kūʻai aku e like me kāna mau hana kikoʻī a ʻaʻole e hana hou ʻia. Ma keʻano laulā, ʻo ka ʻenehana platform he mea maoli hou ia no nā polokalamu ʻoihana: no ke kumukūʻai o ka hoʻolimalima ʻana i kahi hopena maʻamau, loaʻa ka mea kūʻai aku i kahi mana i hoʻonohonoho pono ʻia me ka ʻole o nā pilikia o ka scaling, hoʻonohonoho a me ka hoʻokele. 

ʻO kekahi pōmaikaʻi ʻo ka hana maʻamau o ka pōʻai ola noi. Hiki i kēlā me kēia hui ke hoʻonohonoho i nā pae a me nā kūlana o nā noi no kēlā me kēia ʻano o ka noi i nā kaomi liʻiliʻi, kahi e alakaʻi ai i ka hoʻonohonoho ʻana o ka ʻike a me ka hanauna o ka hōʻike kikoʻī. Hāʻawi nā hoʻonohonoho paepae maʻalahi i ka +100 i ka maʻalahi, ka wikiwiki o ka hana a, ʻo ka mea nui loa, ka ʻike o nā hana a me nā kaʻina hana. 
I loko o HubEx, hiki i kahi hui ke hana maoli i kahi passport lako uila. Hiki iā ʻoe ke hoʻopili i kekahi palapala i kāu passport, inā he faila, wikiō, kiʻi, a pēlā aku. Ma laila hiki iā ʻoe ke hōʻike i ka manawa hōʻoia a hoʻopili i kahi FAQ me nā pilikia maʻamau i hiki i nā mea hana pono ke hoʻoponopono: e hoʻonui kēia i ka kūpaʻa a hōʻemi i ka helu o nā kelepona lawelawe, ʻo ia hoʻi ka hoʻokuʻu ʻana i ka manawa no nā hopena kiʻekiʻe i nā pilikia paʻakikī. 

No ka ʻike ʻana iā HubEx, ʻoi aku ka maikaʻi o ka waiho ʻana i kahi noi ma ka pūnaewele - e hauʻoli mākou e hoʻoponopono i kēlā me kēia a kōkua iā ʻoe e noʻonoʻo inā pono. ʻO ka "hoʻopā" ke ola nei he mea ʻoluʻolu a hoihoi hoʻi mai ka manaʻo o ka ʻōnaehana polokalamu: mea hoʻohana hoʻohana, luna hoʻomalu, mana kelepona. Akā inā ʻike koke ʻoe i ka maʻalahi o ka heluhelu ʻana, ua hoʻomākaukau mākou no ʻoe i kahi ʻike pōkole o nā mea nui a me nā mīkini. 

ʻAe, inā ʻaʻohe ou manawa e heluhelu ai, e hui me HubEx, e nānā i kahi wikiō paʻa a ikaika e pili ana iā mākou:

Ma ke ala, maʻalahi ka hoʻouka ʻana i kāu ʻikepili i loko o ka ʻōnaehana: inā mālama ʻoe i kāu ʻoihana ma kahi pālahalaha Excel a i ʻole ma kahi ʻē aʻe, a laila ma mua o kou hoʻomaka ʻana e hana i ka ʻōnaehana, hiki iā ʻoe ke hoʻololi maʻalahi iā HubEx. No ka hana ʻana i kēia, pono ʻoe e hoʻoiho i ka template papaʻaina Excel mai HubEx, hoʻopiha iā ia me kāu ʻikepili a hoʻokomo iā ia i loko o ka ʻōnaehana - ma kēia ala hiki iā ʻoe ke komo maʻalahi i nā mea nui no HubEx e hana a hiki ke hoʻomaka koke. I kēia hihia, hiki ke hoʻokuʻu ʻia ka template a i ʻole e hoʻokomo i ka ʻikepili mai ka ʻōnaehana, a inā i hoʻokomo hewa ʻia ka ʻikepili, ʻaʻole e kuhi hewa ʻo HubEx a hoʻihoʻi mai i kahi leka e hōʻike ana he pilikia me ka ʻikepili. No laila, hiki iā ʻoe ke lanakila maʻalahi i kekahi o nā ʻanuʻu nui o ka automation - hoʻopiha i ka ʻōnaehana aunoa me ka ʻikepili i loaʻa.

Nā Hui HubEx

ʻO ka noi ka mea nui o HubEx. Hiki iā ʻoe ke hana i kekahi ʻano o ka noi (maʻa mau, pilikia, palapala hōʻoia, hoʻonohonoho ʻia, a me nā mea ʻē aʻe), hoʻopilikino i kahi template a i ʻole kekahi mau hiʻohiʻona no ka hoʻopiha wikiwiki ʻana i kahi noi. I loko o ia mea, ʻo ka mea, ka helu wahi o kona wahi (me ka palapala ʻāina), ke ʻano o ka hana, ke koʻikoʻi (i hoʻonohonoho ʻia i ka papa kuhikuhi), nā lā palena, a me ka mea hoʻokani. Hiki iā ʻoe ke hoʻohui i kahi wehewehe i kāu noi a hoʻopili i nā faila. Hoʻopaʻa ka palapala noi i ka manawa hoʻomaka a me ka hopena o ka hoʻokō ʻana, no laila, maopopo ke kuleana o kēlā me kēia limahana. Hiki iā ʻoe ke hoʻonohonoho i nā koina hana i manaʻo ʻia a me ke kumukūʻai o ka hana ma ka noi.

Pehea mākou i hana ai i ka Service Desk o kā mākou mau moeʻuhane
palapala hana noi

Pehea mākou i hana ai i ka Service Desk o kā mākou mau moeʻuhane
Hiki ke hana i nā pae noi e pili ana i nā koi ʻoihana
Pehea mākou i hana ai i ka Service Desk o kā mākou mau moeʻuhane
He mea hana no ka hoʻololi ʻana ma waena o nā pae noi, i loko e hiki ai iā ʻoe ke kuhikuhi i nā pae, nā pilina, a me nā kūlana. ʻO ka wehewehe kikoʻī o ia "alanui" e like me ka hoʻolālā ʻana i kahi kaʻina hana ʻoihana, a hiki ke hoʻohana ʻia no nā kumu like ʻole.

Hoʻopili ʻia kēlā me kēia noi me kahi mea (mea hana, territory, etc.). Hiki i kekahi mea ke lilo i mea i lawelawe ʻia e kāu hui. I ka hana ʻana i kahi mea, ua kuhikuhi ʻia kāna kiʻi, nā ʻano, nā faila, nā pilina o ke kanaka kuleana, nā ʻano hana a me nā papa inoa no nā lako kikoʻī. No ka laʻana, inā pono ʻoe e hōʻoia i kahi kaʻa, e loaʻa i ka papa inoa nā hiʻohiʻona e hōʻike ana i nā mea koʻikoʻi, nā hui, a me nā hana hoʻāʻo a me ka diagnostic. Ke holomua nei ka hana, e nānā ka haku i kēlā me kēia wahi a ʻaʻole e poina i kekahi mea. 

Ma ke ala, hiki iā ʻoe ke hoʻouna koke i kahi noi ma ka nānā ʻana i kahi QR code (inā ua hōʻailona ʻia nā mea hana e ka mea hana a lawelawe paha) - maʻalahi kēia, wikiwiki a ʻoi aku ka maikaʻi. 

Hiki i kahi kāleka limahana ke hoʻohui i ka ʻike e pili ana i ka mea nāna i mālama: kona inoa piha, nā mea hoʻopili, ʻano (he mea hoihoi loa ia hiki iā ʻoe ke hana i kahi mea kūʻai aku ma ke ʻano he limahana a hāʻawi iā ia i ke komo iā HubEx me nā kuleana palena ʻole), hui. , kuleana (me nā kuleana). Hoʻohui ka ʻaoʻao ʻē aʻe i nā koina o ka limahana, kahi e ʻike koke ʻia ai ka hana a me nā mea e hiki ai i ka foreman a i ʻole ka ʻenekinia ke hana. Hiki iā ʻoe ke pāpā i kahi limahana (mea kūʻai aku), no laila pono ʻoe e hoʻololi i ke pihi "Ban" i ka pā "Other" - ma hope o kēlā, ʻaʻole loaʻa nā hana HubEx no ka limahana. He hana maʻalahi loa no nā keʻena lawelawe, inā he mea koʻikoʻi ka pane wikiwiki ʻana i kahi hana hewa no ka ʻoihana. 

Pehea mākou i hana ai i ka Service Desk o kā mākou mau moeʻuhane
passport limahana

E like me kā mākou i ʻōlelo ai ma luna nei, ʻo ia hoʻi, i loko o ka HubEx interface hiki iā ʻoe ke hana i nā papa inoa, i loko e hiki ai iā ʻoe ke kākau i nā ʻano - ʻo ia hoʻi, nā mea e pono e nānā ʻia ma ke ʻano o ka hana ʻana me kēlā me kēia ʻano mea hana. 

Pehea mākou i hana ai i ka Service Desk o kā mākou mau moeʻuhane

Ma muli o nā hopena o ka hana, ua hoʻokumu ʻia kahi dashboard me nā analytics i loko o ka ʻōnaehana HubEx, kahi e hōʻike ʻia ai nā waiwai i loaʻa a me nā hōʻailona ma ke ʻano o nā papa a me nā kiʻi. Ma ka papa analytical hiki iā ʻoe ke ʻike i nā ʻikepili ma nā pae noi, ka lōʻihi, ka helu o nā noi e ka hui a me nā ʻenekini pākahi a me nā foremen.

Pehea mākou i hana ai i ka Service Desk o kā mākou mau moeʻuhane
Nā hōʻike loiloi

ʻO ka hoʻoponopono, kaʻenehana a me ka mālamaʻana i ka lawelaweʻana,ʻaʻole ia he hana hoʻokahi manawa, akā, he hana hou, a, ma waho aʻe o kāna hanaʻenehana, e lawe pū i kahi kaumaha kālepa. A, e like me kāu e ʻike ai, aia kekahi kānāwai i ʻōlelo ʻole ʻia: inā loaʻa kekahi mea ma mua o ʻelua manawa, e hoʻokaʻawale iā ia. Pēlā mākou i hana ai ma HubEx hana ʻakomi i nā noi i hoʻolālā ʻia. No kahi la'ana noi i ho'omākaukau 'ia, hiki iā 'oe ke ho'onohonoho i ka papa manawa no kāna hana hou 'ana me nā ho'onohonoho ma'alahi: ka pinepine, ka manawa hana hou i ka lā (ho'omana'o), ka helu o ka hana hou 'ana, nā lā o ka pule no ka hana 'ana i nā noi, etc. ʻO kaʻoiaʻiʻo, hiki ke hoʻonohonoho i kekahi mea, me ka nakinakiʻia i ka manawa ma mua o ka hoʻomakaʻana o ka hana, kahi e pono ai ke hana i kahi noi. Ua koi ʻia ka hana e nā ʻoihana lawelawe a me nā ʻoihana hoʻokele (no ka mālama maʻamau), a me nā hui o nā hui like ʻole - mai ka hoʻomaʻemaʻe ʻana a me nā kikowaena kaʻa i nā mea hoʻohui pūnaewele, etc. No laila, hiki i nā ʻenehana lawelawe ke hoʻomaopopo i ka mea kūʻai aku e pili ana i ka lawelawe aʻe, a hiki i nā luna ke kūʻai aku i nā lawelawe.

Pehea mākou i hana ai i ka Service Desk o kā mākou mau moeʻuhane

HubEx: ka polokalamu kelepona

ʻO ka lawelawe maikaʻi ʻaʻole ia he limahana hana a ʻoihana ʻenehana, ʻo ia ka mea mua, ka mobility, ka hiki ke hele i ka mea kūʻai aku i ka manawa pōkole loa a hoʻomaka e hoʻoponopono i kāna pilikia. No laila, me ka ʻole o kahi noi adaptive, ʻaʻole hiki, akā, ʻoiaʻiʻo, ʻoi aku ka maikaʻi o kahi polokalamu kelepona.

ʻO ka polokalamu kelepona o HubEx he ʻelua mau noi no ka iOS a me ka Android platform.
ʻO HubEx no ka ʻoihana lawelawe he noi hana no nā limahana lawelawe e hiki ai iā lākou ke hana i nā mea, mālama i nā moʻolelo o nā mea hana, ʻike i ke kūlana o ka hana ma kahi noi, pili me nā mea hoʻouna a me nā hoa hana pono, kamaʻilio pololei me ka mea kūʻai aku, ʻae i ka kumukūʻai o ka hana, a loiloi i kona maikaʻi.

No ka ʻae a hōʻailona i kahi mea me ka hoʻohana ʻana i ka polokalamu kelepona, e kuhikuhi wale i kāu kelepona paʻa iā ia a paʻi i ke kiʻi o ka QR code. A laila, ma kahi ʻano pale maʻalahi, hōʻike ʻia nā ʻāpana i koe: ʻo ka hui e pili ana i nā mea hana, wehewehe, kiʻi, ʻano, papa, helu wahi a me nā ʻano pono a i ʻole nā ​​​​mea pono. ʻOiaʻiʻo, he hiʻohiʻona maʻalahi kēia no nā keʻena lawelawe kelepona, nā ʻenehana kahua a me nā ʻenekinia, a me nā hui outsourcing. Eia kekahi, ma ka noi a ka ʻenekinia, ʻike ʻia kāna mau noi a me nā noi no ka ʻae ʻia. A ʻoiaʻiʻo, hoʻouna ka papahana i nā leka hoʻomaopopo i nā mea hoʻohana, me ka mea ʻaʻole ʻoe e poina i kahi hanana hoʻokahi i ka ʻōnaehana.
Pehea mākou i hana ai i ka Service Desk o kā mākou mau moeʻuhane
Pehea mākou i hana ai i ka Service Desk o kā mākou mau moeʻuhane
ʻOiaʻiʻo, hele koke nā ʻike āpau i ka waihona kikowaena a hiki i nā mana a i ʻole nā ​​luna hoʻomalu o ke keʻena ke ʻike i nā hana āpau ma mua o ka hoʻi ʻana o ka ʻenekinia a i ʻole ka foreman i kahi hana.

Pehea mākou i hana ai i ka Service Desk o kā mākou mau moeʻuhane
ʻO HubEx no ka mea kūʻai aku kahi noi kūpono e hiki ai iā ʻoe ke hoʻouna i nā noi no ka lawelawe, hoʻopili i nā kiʻi a me nā mea pili i ka noi, nānā i ke kaʻina hana hoʻoponopono, kamaʻilio me ka mea hana ʻaelike, ʻae i ke kumukūʻai o ka hana, a loiloi i kona ʻano.

Pehea mākou i hana ai i ka Service Desk o kā mākou mau moeʻuhane
ʻO kēia hoʻokō ʻelua ʻaoʻao o kahi noi kelepona e hōʻoia i ka maopopo o ka pilina, ka mālama ʻana i ka hana, ka hoʻomaopopo ʻana i ke ʻano o ka hoʻoponopono ʻana i kēia manawa ma kahi kikoʻī o ka manawa - pēlā e hōʻemi nui ai i ka nui o nā hoʻopiʻi o nā mea kūʻai aku a hōʻemi i ka ukana ma ke kikowaena kelepona a i ʻole ʻenehana. kākoʻo.

ʻO nā pahu pahu HubEx

passport uila o nā lako

Hiki ke hōʻailona ʻia kēlā me kēia mea, kēlā me kēia ʻāpana me kahi code QR i hana ʻia e ka ʻōnaehana HubEx, a i ka wā o ka launa pū ʻana, e nānā i ke code a loaʻa i kahi passport uila o ka mea, aia nā ʻike kumu e pili ana iā ia, nā palapala pili a me nā faila. 

Pehea mākou i hana ai i ka Service Desk o kā mākou mau moeʻuhane

ʻO nā limahana a pau i ka nānā

ʻOiai e hana ʻia ana kēia ʻatikala, ua hoʻokuʻu mākou i kahi hoʻokuʻu hou a hoʻolauna i kahi hana koʻikoʻi mai ka manaʻo o ka ʻoihana lawelawe: hiki iā ʻoe ke hahai i ka geolocation o kahi limahana kelepona ma ka palapala ʻāina a laila e hahai i ke ala o kāna neʻe a me kona wahi ma. he kiko kiko. He mea hoʻohui pono kēia no ka hoʻoponopono ʻana i nā pilikia hoʻomalu maikaʻi.

Pehea mākou i hana ai i ka Service Desk o kā mākou mau moeʻuhane

E like me kāu i hoʻomaopopo mua ai, no ka lako polokalamu o kēia papa he mea nui ʻaʻole wale e hiki ke ʻae a hoʻoponopono i nā noi, akā e hāʻawi pū i nā metric hana limahana (ma hope o nā mea a pau, nā ʻenehana lawelawe, ʻaʻohe mea ʻē aʻe, ua nakinaki ʻia i nā KPI, ʻo ia hoʻi. pono lākou i nā hōʻailona pololei, hiki ke ana a pili pono). ʻO nā palena no ka loiloi ʻana i ka maikaʻi o ka hana hiki ke komo, no ka laʻana, ka helu o nā kipa pinepine ʻana, ka maikaʻi o ka hoʻopiha ʻana i nā noi a me nā papa inoa, ka pololei o ka neʻe ʻana e like me ka pepa ala, a me ka loiloi o ka hana i hana ʻia. e ka mea kūʻai.

ʻOiaʻiʻo, ʻo HubEx ka hihia inā ʻoi aku ka maikaʻi o ka nānā ʻana ma mua o ka heluhelu ʻana iā Habré i hoʻokahi haneli. Ma nā ʻatikala e hiki mai ana, e kamaʻilio mākou i nā pilikia o ka hana o nā kikowaena lawelawe like ʻole, e noʻonoʻo mākou i ke kumu e huhū nui ai nā foremen a me nā limahana, a e haʻi mākou iā ʻoe i ke ʻano o ka lawelawe. Ma ke ala, inā loaʻa iā ʻoe nā moʻolelo ʻoluʻolu o nā hacks a i ʻole ʻike ʻia ma ke kahua o ka mālama ʻana i nā mea hana, e kākau i kahi ʻōlelo a PM paha, e hoʻohana maoli mākou i nā hihia a hāʻawi i kahi loulou i kāu hui (inā hāʻawi ʻoe i ka hele mua). 

Mākaukau mākou no ka hoʻohewa ʻana, nā manaʻo, nā ʻike a me nā kūkākūkā koʻikoʻi loa i nā manaʻo a me nā leka pilikino. ʻO nā manaʻo manaʻo no mākou ka mea maikaʻi loa e hiki ke hana, no ka mea ua koho mākou i kā mākou vector o ka hoʻomohala ʻana a i kēia manawa makemake mākou e ʻike pehea e lilo ai i helu ʻekahi no kā mākou mea hoʻolohe.

A inā ʻaʻole ʻo Habr, a laila he pōpoki?

Pehea mākou i hana ai i ka Service Desk o kā mākou mau moeʻuhane
ʻAʻole kēia!

Lawe pū mākou i kēia manawa e hoʻomaikaʻi i ko mākou alakaʻi a me ka mea hoʻokumu ʻo Andrey Balyakin i nā lanakila hoʻoilo o ka manawa 2018-2019. ʻO ia ka World Champion 2015, European Champion 2012, ʻehā mau manawa Lūkini 2014 - 2017 i ka hau hau a me ka kitesurfing. ʻO nā haʻuki makani no ke kanaka koʻikoʻi ke kī i ka holomua o nā manaʻo hou i ka hoʻomohala ʻana 🙂 Akā manaʻo wau e kamaʻilio mākou e pili ana i kēia ma hope. E heluhelu e pili ana i ka lanakila ʻana o nā poʻe mai St. Petersburg, i hiki iiia.

Source: www.habr.com

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