I kekahi manawa, he mea paʻakikī ke koho ʻana i kahi ʻenekini kākoʻo ʻenehana: e hoʻohana i ke kumu hoʻohālike kūkākūkā "No ka moʻomeheu lawelawe kiʻekiʻe mākou!". a i ʻole "E kaomi i ke pihi a loaʻa iā ʻoe ka hopena"?
...Haʻi ka ʻēheu i hana ʻia i ka pulupulu huluhulu,
E moe kāua i nā ao, e like me nā crypts.
He poe haipule ko makou poe poe haku.
He makapō mākou poʻe haku mele.
(Oleg Ladyzhensky)
ʻO ka hana ʻana i ke kākoʻo ʻenehana ʻaʻole ia wale nō nā moʻolelo ʻakaʻaka e pili ana i ka manawa lele ʻana a me nā unicorn GPS, ʻaʻole hoʻi i nā puʻupuʻu detective wale nō i ke ʻano o Hercule Poirot.
ʻO ke kākoʻo ʻenehana, ʻo ka mea mua, kamaʻilio, a ʻo ke kamaʻilio ʻana ʻo ia ka poʻe, a ma waena o kā mākou mea kūʻai aku he mau ʻano like ʻole:
- ʻO ka German, e hana ana mai kahi cafe e kū pono ana i kona keʻena ma Berlin, he Nordic maoli ka hoʻomalu ʻana iā ia iho, ka mālie maikaʻi loa, kahi pūnaewele calibrated akahele, kahi ʻauwaʻa kikowaena nui a me ka mana cognitive e hoʻonohonoho a mālama i kēia mau mea āpau ma A +. ʻO nā noi mai iā ia ke kumu e like me ka dumpling hope loa ma kahi pā i loko o kahi hui nui a pio ke kukui i ka manawa kūpono.
- He kanaka Pelekane i hoʻololi i ʻelua mau ʻoihana i nā makahiki 5 i hala iho nei, akā ʻaʻole kāna ʻano hana me ke kākoʻo. Holo lākou mai kāna mau hihia e like me ka maʻi maʻi bubonic, a i ʻole lākou e lawe iā lākou, me ka manaʻo mua i ka "ʻoluʻolu" āpau o ka hana ʻana me kēia kanaka, no ka mea hiki iā ia, me ka ʻole o ka ʻōlelo ʻana, ke hoʻomalu i kahi kau mamao (e nānā i kāna leka uila, i kekahi manawa pilikino), e hoʻokau i ke kaomi ma luna o nā ʻenekinia a me ka hoʻokele ma luna o nā mea liʻiliʻi liʻiliʻi a, ʻo ka hope, e like me ka pani koke ʻana i nā noi me ka ʻōlelo "DUPLICATE".
- He India me ka polysyllabic a unpronounceable inoa, ka mea e hōʻole i nā moʻolelo a pau e pili ana i India IT: polite, mālie, mākaukau, heluhelu i nā palapala, hoʻolohe i ka ʻōlelo aʻoaʻo a kahi ʻenekinia a hana mau i nā mea āpau iā ia iho, nona ka pāpale chic (ʻae, ʻike mākou. ia ma Facebook) a me ka ʻōlelo ʻōlelo Oxford maikaʻi loa.
Hiki i kēlā me kēia ʻenekinia ke noʻonoʻo i ʻelima mau mea kūʻai aku "inoa", me ka noʻonoʻo ʻole. Hoʻoweliweli mākou i kā mākou poʻe hou me kekahi ("inā ʻoe e hana ʻino i ka lab, e hele mai kahi wahine a!.."), me kekahi mākou e kaena nei ("a ua loaʻa iaʻu nā noi 5 me N. pani ʻia!"). A ʻo ka hapanui pinepine, hoʻomanaʻo a hoʻomaopopo mākou ʻo nā hiʻohiʻona maikaʻi a maikaʻi ʻole wale nō kā mākou ʻike, a hahai mai ia mai ke kamaʻilio ʻana, kā mākou me nā mea kūʻai aku a me nā mea kūʻai aku me mākou.
A ʻokoʻa loa kēia kamaʻilio.
Ua kākau mākou no kekahi manawa , a i kēia manawa makemake wau e hōʻike i ke ʻano o kēia me kahi laʻana ola.
Eia kahi laʻana maikaʻi mai ʻelua makahiki i hala aku nei: ka pane ʻana o ka mea kūʻai aku i nā ʻanuʻu "kuʻuna" o ka hoʻoponopono pilikia ma ka ʻaoʻao o ka ʻenekinia a me ka ʻenekinia i ke ʻano kamaʻilio o ka mea kūʻai.
Ka hihia e pili ana i ka ʻāpana
No laila, eia ka hihia: wehe ka mea kūʻai aku ʻike loea a me ka ʻenehana i kahi tikiki kākoʻo a nīnau i kahi nīnau pololei, e hāʻawi ana i nā kikoʻī he nui e wehewehe i ke kūlana.
Ua lawe au i ke kūʻokoʻa o ka hoʻololi ʻana i ka leka i kahi kūkākūkā, mālama i nā hiʻohiʻona stylistic.
Client (K): - Aloha ahiahi, e ka haku. ʻO Marco Santino koʻu inoa, ua hoʻohana mākou i kāu mau hoʻomaʻamaʻa maikaʻi loa a hoʻokomo i ka ʻenehana hou i ʻōlelo ʻia e ʻoe, akā ke ʻike nei mākou i ka haʻahaʻa haʻahaʻa o ka hana o ka ʻōnaehana ma muli o ka haʻahaʻa kiʻekiʻe. E ʻoluʻolu e haʻi mai iaʻu, he mea maʻamau kēia?
ʻEnekinia (I): - Aloha, Marco! ʻO Ignat koʻu inoa, a naʻu e kōkua. Hana mau anei kēia? Ua ho'āʻo anei ʻoe i ka defragmenting?
(K): - Aloha Ignat! ʻAe, ʻike mau kēia. Ua ho'āʻo mākou i ka defragment, akā, auwe, ua nui ka manawa i ka wā ʻole o ka ʻōnaehana, a no laila ʻaʻole hiki.
(I): - E hoʻolohe, no kekahi kumu ʻaʻole hiki iaʻu ke ʻike i kēia mau hana maikaʻi loa. Ma hea ʻoe i loaʻa ai iā ia? A pono paha mākou e hana i kekahi defragmentation ma hope o nā mea a pau, huh?
(K): - Aloha Ignat! Ma ka hoʻomaopopo ʻana ʻaʻole ʻoe e noʻonoʻo koʻikoʻi i kā mākou pilikia a paʻakikī hoʻi e kāohi iā ʻoe iho mai kahi pane pololei ma mua o ka politika, e hoʻāʻo mau mākou e pane iā ʻoe. ʻAʻole i loaʻa iā mākou kāu ʻike (ʻo mākou wale nō ma IT mai ka makahiki 1960), a ke mahalo nui nei mākou iā ʻoe no kāu hana a me kāu mau hana e hoʻonaʻauao iā mākou. Ua hōʻike ʻia nā hana maikaʻi loa e kāu Luna Hoʻokele i ka ʻaina ahiahi ma Barcelona, a ua hoʻouna aku au iā ʻoe i kahi loulou iā lākou. Nīnau pololei mākou iā ʻoe, e Ivan: maʻamau kēia kūlana? Inā ʻaʻole ʻoe makemake e kamaʻilio me mākou, e ʻoluʻolu e ʻimi i kahi mea hiki ke kōkua mai iā mākou.
(I): — Marco, no kekahi kumu ʻaʻole au i ʻike i kēia mau hana maikaʻi loa. Pono wau i nā lāʻau a e hoʻonui i ka pilikia i kahi ʻenekinia ʻē aʻe. E haʻi aku wau iā ʻoe i ka mea: inā ʻike ʻoe i ka ʻāpana a ʻaʻole e hoʻokaʻawale, he naʻaupō a me ke kuleana ʻole. Eia naʻe, pehea ʻoe i huikau ai i ka inoa hanohano "Ignat" a kapa mai iaʻu ʻo ʻIvana?
(K): - No laila, ua lawa! ʻAʻole wau ʻo kou kaikunāne, ʻo Ignat, ʻaʻole hoʻi ʻo kou mea hoʻokūkū nou e kāhea mai iaʻu ma ka inoa, no laila e ʻoluʻolu e kāhea mai iaʻu ʻo Gn. ʻO Santino! Inā ʻaʻole hiki iā ʻoe ke ʻike i ka palapala a ʻaʻole hiki ke hoʻokō i kahi hana maʻalahi, a laila haʻalele i ka hui a nīnau paha i kāna mea kākau, nāna i hāʻawi iā mākou i kēia palapala! No nā lāʻau, ʻaʻole hiki iā mākou ke hoʻoili iā lākou me ka ʻole o ka ʻae kūikawā, no ka mea, hana mākou me nā palapala huna. ʻO kou huhū i koʻu kuhihewa e hōʻike ana i kou naʻaupō a me kou ʻano ʻino. Minamina loa au iā ʻoe. A ʻo ka mea hope loa: inā ʻōlelo mākou ua "hoʻāʻo mākou i ka defragmenting" a "hiki ʻole," a laila hoʻāʻo mākou a hiki ʻole. E Ignat, ke noi aku nei au iā ʻoe, e hoʻōki i ka ʻeha ʻana i ka naʻaupō a iho i kāu hana - e hāʻawi mai iā mākou i ka pane, a i ʻole e ʻimi i kahi mea nāna e hāʻawi mai iā mākou!
Ma hope o kēia, ua hoʻoneʻe ʻia ka noi i kahi pae kiʻekiʻe, kahi i make ai - ʻaʻole i hāʻawi ka mea kūʻai aku i nā lāʻau, ʻaʻole i hāʻawi ʻia ka hoʻāʻo piha piha, a ʻaʻole hiki ke hōʻoia ʻia ka pilikia.
Nīnau: He aha ka mea hiki i ka ʻenekinia ke hana e pale aku ai i ka wela o nā kuko a me ka piʻi ʻana o ka hakakā?
(E ho'āʻo e pane i kēia nīnau iā ʻoe iho ma mua o ka heluhelu hou ʻana).
Hoʻoheheʻe ʻenehana mele
No ka poʻe makemake e hoʻoponopono i nā nane a pane i ka nīnau "ʻo wai ka mea pepehi?": ua ʻoi aku ka koʻikoʻi o ka pilikia: ʻaʻole i hoʻopili wale ʻia ka ʻāpana ReFS i nā hana disk, akā i kekahi mau mea, hoʻonui ka CPU a me ka hoʻohana ʻana i ka RAM a hiki i ka ʻumi. nā manawa, a ʻaʻole wale no nā mea kūʻai aku Veeam - hiki i nā mea hoʻohana āpau ReFS ke pilikia.
Ua hala ʻo Microsoft ma mua o hoʻokahi makahiki, me ke kākoʻo o nā mea kūʻai aku, e hoʻoponopono hope i kēia hewa (no ka mea a mākou e ʻike ai i kā mākou pono ponoʻī - ua haki nā kope he nui ma muli o ke kākoʻo ʻana o kēia pilikua ma nā pae āpau).
ʻO wau, e pane ana i ka nīnau "he aha ka mea i hana ʻia?", makemake wau e nīnau i kekahi nīnau mau loa: "ʻO wai ka hewa?"
Ma waho o ka lōkahi ʻoihana, makemake wau e ʻōlelo: "ʻO ka mea kūʻai ke hewa," a hoʻomaka e pale i ka ʻenekinia. Ma ke ʻano he manakia e loiloi mau i ka hana a kāna mau ʻenekinia, ʻike wau i nā hewa a Ignat i hana ai. ʻO wai ka pololei?
E hooponopono kakou i na mea a pau
Paʻakikī loa kēia hihia, ʻoi aku ka nui o nā nīnau ma mua o nā pane.
Ma keʻano maʻamau, ua hana maikaʻi ʻo Ignat i nā mea āpau:
- hahai i kekahi o ko Veeam waiwai nui: Kamailio mai ka naau;
- hoʻopuka i ka mea kūʻai ma ka inoa;
- wehewehe i ke kūlana ma mua o ka hoʻoholo ʻana.
Ua hiki anei iā ia ke pale aku i kēlā mau kuko nui?
Hiki: e nānā pehea ʻo Mr. Ke kamaʻilio nei ʻo Santino (na ʻoe wale nō a ma ka inoa hope), hōʻole i "nā nīnau kumu," hōʻike i kona hoihoi i ka pilikia a hoʻohiki e ʻike inā he maʻamau kēia ʻano.
ʻO nā ʻanuʻu liʻiliʻi, me ka ʻole o ka ʻāpana ʻenehana, a ua kōkua mua lākou e "hoʻopau" i ke kūlana. Akā, inā i hala kēia, ʻo ka "hana ʻole" e kōkua iki.
Ua ʻike ʻia: mai lawe i ka typo pilikino, mai hōʻeha ʻia e ka mea kūʻai hoʻohenehene (ʻoiai inā e ʻōlelo nā mea āpau i kahi FER hoʻonui), mai hana pilikino i ke kamaʻilio, mai hāʻawi i nā hoʻonāukiuki ... Nui nā mea o lākou, ʻo kēia mau "ʻaʻole," a me nā mea nui, a me nā mea e pili ana i ke kamaʻilio.
Pehea ka mea kūʻai aku? Ua kākau ʻia nā leka i kahi "ʻano kiʻekiʻe", nā kuhikuhi mau i kāu mau hoaaloha ma luna loa, nā ʻōlelo hōʻino i uhi ʻia a me ka huhū mai ka ʻike ʻole ʻia? ʻAe, hiki iā mākou ke heluhelu pēlā. Ma kekahi ʻaoʻao, pēlā anei ʻo Mr. Ua hewa anei ʻo Santino no kona huhū?
Akā, he aha ka mea hiki ke hana ma nā ʻaoʻao ʻelua? ʻIke wau penei:
Mai ka ʻaoʻao o ka ʻenekinia:
- e nānā i ke kūlana o ka formalism o ka mea kūʻai;
- e hahai i ka "hoʻokaʻawale kumu";
- (i kēia manawa e pili ana ia) e heluhelu pono i nā leka;
- pane i nā nīnau ma mua o ka pale ʻana iā lākou;
- a, ʻo ka hope, mai hāʻawi i nā hoʻonāukiuki a ʻaʻole pili pono.
I ka mea kūʻai aku:
- e wehewehe pono i ka hihia ma ka leka mua, me ka hūnā ʻole ʻia i nā kikoʻī ʻenehana (ʻaʻole pili pololei kēia mai ka kamaʻilio ʻana, akā manaʻoʻiʻo mai iaʻu, he mea kupanaha ka kikoʻī);
- e hoʻomanawanui iki i nā nīnau - ʻaʻole like ka manaʻo o kēlā me kēia kanaka, a i kekahi manawa pono ʻoe e nīnau nui i mea e hoʻomaopopo ai i ke ʻano o ka pilikia;
- e kāohi paha i ka makemake e hōʻike i kou koʻikoʻi a me kou mau hoaaloha "ma ka pae kiʻekiʻe";
- a, no Ignat, e pale aku i ka pilikino.
Ke haʻi hou aku nei au - ʻo kēia wale nō kaʻu ʻike, kaʻu loiloi, ʻaʻole ia he mau ʻōlelo aʻoaʻo a alakaʻi paha i ka "pehea e ola ai a hana." ʻO kēia kahi ala e nānā ai i ke kūlana, a e hauʻoli wau inā hāʻawi ʻoe i kāu.
ʻAʻole wau e pale aku i ka ʻenekinia - ʻo ia kāna Pinocchio hewa ponoʻī. ʻAʻole au e hoʻohewa i ka mea kūʻai aku - aia iā ia ke kuleana e kamaʻilio e like me kāna i manaʻo ai he kūpono, ʻoiai inā ʻoi aku ka hūnā o kēia kamaʻilio ʻana i loko o ka lace nani o kahi hōʻino polite kokoke i hoʻomaʻemaʻe ʻia (he kiʻi maikaʻi o kahi hidalgo hou i kālepa ʻaʻole i nā mercenries a kaua, akā ma IT - ʻoiai...) .
"Ua loaʻa iaʻu kahi scythe ma luna o ka pōhaku" - ʻo ia kaʻu e hiki ai ke hōʻuluʻulu i kēia leka, a i ʻole ke kau ʻana i nā huaʻōlelo ʻē aʻe, ʻo ka ʻoiaʻiʻo aʻu e manaʻoʻiʻo nei: "i kēlā me kēia hakakā, ʻelua mau hewa."
Hiki iā mākou ke ʻōlelo ma nā ʻōlelo a kā mākou kumu aʻoaʻo ʻoihana: "ua pale ʻia ka kamaʻilio kūleʻa e ka ʻike i hala, nā ʻano kamaʻilio a me nā kiʻi like ʻole o ka honua." Te ke lava ʻo manatuʻi ʻa e tuʻutuʻuni auro ʻo e moʻuí: “Fai ki he kakai kehe ʻo hangē ko hoʻo loto ke nau fai kiate koe.”
A i ʻole hiki iā ʻoe ke ʻōlelo wale: i loko o kekahi kamaʻilio ʻelua mau kānaka e pili ana, a ma kēlā ʻaoʻao o ka handset a i ʻole ka nānā ʻana mai iā ʻoe he kanaka ola e makaʻu, hauʻoli, kaumaha a i ʻole kekahi mea ʻē aʻe. ʻAe, ua manaʻoʻiʻo ʻaʻole kūpono nā manaʻo a me nā ʻoihana, akā ma hea mākou e haʻalele ai i nā manaʻo? ʻO lākou, ʻo ia, a ʻoiai inā mākou ʻenehana Kākoʻo a hoʻoponopono i nā pilikia kikoʻī loa, ua wehewehe ʻia kā mākou hana nui e ka huaʻōlelo ʻelua: "kākoʻo".
ʻO ke kākoʻo e pili ana i nā kānaka.
***
E hoʻomanaʻo, ua kākau ʻelua au i ka hewa? No laila, ʻoiaʻiʻo, ʻo ia hoʻi, i kēia kūlana kūikawā, ʻo nā mea ʻekolu ke hewa. No ke aha mai? No ka mea, ʻaʻole ia he mea ʻenekinia, akā he ʻāpana o ke kākoʻo ʻenehana, a ʻo kā mākou hana a me kā mākou kuleana ke aʻo i kahi limahana e hele i nā kūlana like. Ke ho'āʻo nei mākou e aʻo mai kā mākou mau hewa a kōkua i kā mākou limahana e pale aku iā lākou.
Hiki paha ke pale i ia mau kūlana? ʻAʻole mau. No ka maikaʻi o ka ʻenekinia ʻo Ignat hypothetical, "ma kekahi ʻaoʻao" aia paha kekahi kanaka e hana i nā mea āpau e hoʻonui ai i ke kūlana.
Akā ʻo ka nani o ka hana ʻana ma Veeam Technical Support, ʻo kekahi o nā waiwai a mākou e haʻaheo ai iā mākou iho he hana hui. He mea nui e hoʻomanaʻo: "ʻAʻole ʻoe wale nō," a hana mākou i nā mea āpau e hana ai pēlā.
Hiki ke aʻo i ka noho ʻana a me ka hana ma ia mau kūlana? Hiki.
ʻIke mākou pehea, aloha mākou, hoʻomaʻamaʻa mākou - ʻo ia ke kumu i kūkulu ai mākou i kā mākou hoʻomaʻamaʻa kūloko a hoʻomau i ka debug a poni. I loko o nā makahiki ʻelua a me ka hapa i hala mai ke kūlana i wehewehe ʻia, ua hana koʻikoʻi mākou i kā mākou papahana aʻo - a i kēia manawa ke hoʻohana ikaika nei mākou i nā hihia, hoʻohālikelike i nā kūlana, mālama kālā a hoʻi i nā manawa āpau i kā mākou mau hewa a nānā i nā paʻakikī o ka kamaʻilio. .
Ke manaʻoʻiʻo nei mākou e hele nei kā mākou poʻe i ke kula i mākaukau ʻoi aku ka mākaukau no kēlā me kēia kūlana, a inā ʻike ʻia kahi mea ʻaʻole mākaukau no lākou, kokoke mākou a mākaukau e kōkua, a laila hoʻohui i kā mākou papa me nā hiʻohiʻona hou.
A ua uku ia. Eia, no ka laʻana, he loiloi mai kekahi o kā mākou mea kūʻai aku e pili ana i kā mākou hana:
"Ua hana mākou ma ka ʻoihana IT ma mua o 20 mau makahiki, a ʻae mākou āpau ʻaʻohe mea kūʻai aku e hāʻawi i ke kiʻekiʻe o ke kākoʻo ʻenehana i hāʻawi ʻia e Veeam. He mea hauʻoli e kamaʻilio me nā limahana loea o Veeam no ka mea he ʻike lākou a hoʻoholo wikiwiki i nā pilikia. ʻAʻole pono e hoʻohaʻahaʻa ʻia ke kākoʻo. He ana ia o ka hooikaika a me ka holomua o ka hui. ʻO Veeam ka #1 no ke kākoʻo.
"Ua noho mākou ma ka ʻoihana IT no nā makahiki he 20, a ʻōlelo mākou ʻaʻohe mea kūʻai aku e hāʻawi i ka pae o ke kākoʻo ʻenehana a Veeam e hana ai. He mea leʻaleʻa ke hana pū me nā ʻenekini Veeam no ka mea ua ʻike lākou i kā lākou mea a hiki ke hoʻoponopono koke i nā pilikia. ʻAʻole pono e hoʻohaʻahaʻa ʻia ke kākoʻo ʻenehana. He ana keia o ke kuleana a me ka holomua o ka hui. Loaʻa iā Veeam ke kākoʻo ʻenehana maikaʻi loa. "
***
ʻO kēlā me kēia kamaʻilio he kahua no nā hoʻokolohua a me nā hewa, inā makemake mākou a ʻaʻole paha. A ʻo koʻu manaʻo he maikaʻi ke hana hewa; ʻo kaʻu kāhea ʻana: e hana hewa! ʻAʻole ka manaʻo inā ua hina ʻoe, akā inā ʻoe i aʻo i ke kanu paʻa i kou wāwae.
I kekahi manawa he paʻakikī ke hopu iā ʻoe iho a hoʻomanaʻo i nā ʻōlelo aʻoaʻo a me nā ʻōlelo aʻoaʻo a "gurus" o ke kamaʻilio ʻana me nā mea kūʻai aku a i ʻole nā hoa hana ʻike. ʻOi aku ka maʻalahi o ka hoʻomanaʻo ʻana iā ʻoe iho i kekahi manawa: "Ke kamaʻilio nei wau me kahi kanaka."
***
ʻAʻole wau e hoʻohālike i ka ʻike kiʻekiʻe a i ʻole kahi kūlana kūikawā o ka maikaʻi i ke kamaʻilio ʻana me nā mea kūʻai aku. ʻO ka papa inoa o kaʻu mau hewa wale nō e lawa no kahi puke haʻawina piha.
ʻO ka pahuhopu aʻu i hoʻonoho ai noʻu iho: e hōʻike i ke ʻano o ke kākoʻo ʻenehana a hoʻomaka i kahi kūkākūkā e pili ana i nā mea i manaʻo ʻia he ʻae ʻia i ia mau hihia a me ka mea ʻole.
Pehea kou manaʻo?
Source: www.habr.com