He mau mea kēia e kōkua iā ʻoe e hoʻomaopopo i nā ʻano ITSM a me nā mea hana.
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. ʻO kā mākou habrapost, a mākou i kākau ai ʻaʻole i ka wā ma mua (ma hope o ka hoʻomaha pōkole mai nā paʻi ʻana ma kā mākou blog ma Habr). Kūkākūkā mākou e pili ana i nā hoʻonā e kākoʻo ana i nā ʻōnaehana e like me chatbots; e pili ana i ka automation hoʻomohala, ka palekana ʻike a me nā mea hana ITSM kapua. E kōkua kēia mea iā ʻoe e luʻu koke i ke kumuhana a uhi i nā wahi nui i hana ʻia e nā loea ITSM.
. ʻO nā ʻōnaehana ITSM he ʻōnaehana maʻalahi i hoʻohui ʻia me nā kahua hoʻohana kaulana. Akā ʻo nā alakaʻi wale nō o kēia māhele e hiki ke hoʻokō i kēia pae maʻalahi. ʻO kēia ka mea a mākou e kamaʻilio ai - nā mana o ServiceNow e hoʻokaʻawale i kēia kahua mai nā mea hoʻokūkū.
. Hōʻike mākou iā ʻoe pehea e hana ai ʻo ServiceNow me "85 tausani ʻikepili a puni ka honua." E aʻo ʻoe i ke kumu e hoʻohana ai ʻo ServiceNow iā MariaDB, he aha ka hoʻolālā multi-instance, a he aha nā pilikia a me nā pilikia huna i loaʻa i ke kaʻina o ka hoʻomohala ʻana i ka huahana. Eia kekahi, e kamaʻilio e pili ana i nā hoʻolālā e hiki mai ana i kaʻana like ʻia e nā loea ServiceNow.
. Ma kā mākou blog ma ka pūnaewele IT Guild, kākau mākou i nā mea he nui e pili ana i ka hoʻomaopopo ʻana i nā huaʻōlelo a me nā mea hana ma ke kahua o ka hoʻokele IT a me nā kaʻina ʻoihana. Ma kēia kumuhana, wehewehe mākou ma nā ʻōlelo maʻalahi i ke ʻano o ka hoʻokele waiwai IT - he aha ka mea i hoʻokomo ʻia i ka manaʻo o "waiwai", pehea e hoʻokō ʻia ai kahi loiloi IT, he aha nā lula a me nā ʻōlelo aʻoaʻo e hana nei. ʻO kēia kekahi mea luʻu wikiwiki.
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. Kūkākūkā mākou i ke kūlana me nā hoʻonā ma ka hale a, ma nā ʻōlelo maʻalahi, e kamaʻilio e pili ana i nā pono o nā ʻōnaehana kapua i hoʻohālikelike ʻia me lākou. Ke kamaʻilio nei mākou e pili ana i nā pae hoʻohālike e like me ka hana, ka manawa hoʻokō, nā kumukūʻai hana, ka mākaukau i ka paona, ka hilinaʻi a me ka maʻalahi o ka hoʻohana.
. ʻO kā mākou habrapost aʻe, kahi e wehewehe ai mākou i nā ʻāpana IT Operations Management ke kuleana; he aha ia e hāʻawi ai i nā ʻoihana i ka hoʻomaʻamaʻa - hāʻawi mākou i nā hihia o ke kelepona, media a me nā hui lawelawe. Ma ke ala, ma kahi blog ma ka pūnaewele IT Guild a mākou i kamaʻilio ai me ke kōkuaʻana o и me ke kōkuaʻana o .
. Ke hoʻomau nei mākou e kamaʻilio e pili ana i nā hiki o ServiceNow, akā i kēia manawa e hoʻi mākou i kā mākou blog ma Habré. Ma ka mea a mākou e kamaʻilio ai e pili ana i nā hana ma ke kahua o ka palekana ʻike a me nā hana kūpono o ka paepae: hana me nā hanana, Vulnerability Response and Threat Intelligence. Hāʻawi mākou i nā hiʻohiʻona o nā hui i hoʻokō mua i ka Security Operations, a noʻonoʻo i nā modula palekana ʻike hou i hāʻawi ʻia e ka mea kūʻai aku.
. Ua ʻōlelo ʻo Paul Hardy, Luna Hoʻokele Nui ma ServiceNow:" Alakaʻi ʻia e kēia manaʻo, ua hoʻomākaukau mākou i ʻelua mau mea loiloi - e pili ana a ma ke kumuhana . ʻO ke kumu o ka lua, ʻo ia ke kōkua i ka hoʻomaopopo ʻana i ka hoʻokele lawelawe (mahele o ka ServiceNow suite o nā noi no ka hoʻokele lawelawe) a me nā modula e like me ka Intelligent routing, agent intelligence, omni channel and self-service portal.
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. Ma kēia mea, ua ho'āʻo mākou e hōʻiliʻili i nā hewa maʻamau i ka wā e hoʻokō ai i ka lawelawe Service Desk. Manaʻo mākou e kōkua ka ʻike o ka poʻe i "kuʻi i nā puʻupuʻu" e pale aku i ka banal a me ka hoʻopau maʻalahi a me nā pilikia koʻikoʻi. Ke haʻi aku nei mākou iā ʻoe no ke aha ʻaʻole ʻo ka hoʻokō kaʻawale ʻana ke ʻano maikaʻi loa; ke kūkākūkā nei mākou i ke "kaua me nā limahana," ka hāʻawi ʻana i ka hana a me ka mana. Ma kēlā me kēia o kēia mau kiko mākou e hāʻawi i nā ʻōlelo aʻoaʻo i hoʻolālā ʻia e hoʻonui i ka pono o ka hoʻokō Service Desk.
. ʻO kēia kekahi o nā mea kaulana loa ma kā mākou blog ma Habré. Maʻaneʻi, e like me ka mea i luna, kā mākou loiloi i nā ala hiki ʻole ke hoʻokō i nā ʻano hana hoʻomohala maʻalahi. Hōʻike mākou i ke kumu "ʻaʻole hana" ʻo Agile ma muli o nā pilikia me ka kamaʻilio, ka hāʻawi ʻana i nā kuleana i ka hui a me nā loli i ke ala maʻamau e loiloi i ka pono o nā kaʻina hana. Eia kekahi, ke ho'āʻo nei mākou e hōʻike i ka mea nui i kēlā me kēia papahana he poʻe, ʻaʻole kekahi ʻano hype methodology e kamaʻilio nei nā mea a pau.
ʻO kā mākou mau mea ʻē aʻe ma Habré:
Source: www.habr.com