"He kuhi hewa ka automation nui.
ʻO ka pololei - koʻu kuhihewa.
Hoʻohaʻahaʻa ʻia nā kānaka."
NāʻIke Ion
Ua like paha kēia ʻatikala me ka nalo meli. He mea kupanaha loa: ua hana mākou i ka ʻoihana no 19 mau makahiki a hiki koke i ka Habré ke haʻi aku nei mākou me ka ikaika he pilikia ka automation. Akā ʻo kēia ma ka nānā mua. ʻO ka nui o ka hewa i nā mea a pau: nā lāʻau lapaʻau, nā haʻuki, nā meaʻai, palekana, piliwaiwai, etc. ʻAʻole ʻokoʻa ka automate. ʻO nā ʻano o kēia wā i ka hoʻonui ʻana i ka automation o nā mea āpau e hiki ai ke hōʻeha nui i kekahi ʻoihana, ʻaʻole wale ka ʻoihana nui. He pilikia hou ka Hyper automation no nā ʻoihana. E kūkākūkā kākou i ke kumu.
Me he mea lā, me he mea lā...
He mea kupanaha ka automate
Ua hele mai ʻo Automation iā mākou ma ke ʻano a mākou i ʻike ai, ma o ka ululāʻau o ʻekolu kipi ʻepekema a me ka ʻenehana, a lilo i hopena o ka hā. I kēlā me kēia makahiki, hoʻokuʻu ʻo ia i nā lima a me nā poʻo o nā kānaka, kōkua, hoʻololi i ka maikaʻi o ka hana a me ka maikaʻi o ke ola.
- Ke ulu nei ka maikaʻi o ka hoʻomohala ʻana a me nā huahana - hāʻawi ʻo automation i kahi mīkini hana pololei, ʻoi aku ka maikaʻi a ʻoi aku ka maikaʻi, hoʻopau ʻia ke kumu kanaka kahi e pono ai ka pololei.
- Hoʻomaʻamaʻa hoʻolālā - me ka automation, hiki iā ʻoe ke hoʻonohonoho i ka nui o ka hana ma mua, hoʻonohonoho i kahi hoʻolālā a, inā loaʻa nā kumuwaiwai, e hoʻokō i ka manawa.
- ʻO ka hoʻonui ʻia ʻana o ka hoʻonui ʻana i ke kumu o ka hoʻemi ʻana i ka ikaika o ka hana e alakaʻi mālie i ka hoʻemi ʻana i nā kumukūʻai hana a hoʻolilo i ka maikaʻi.
- Ua ʻoi aku ka palekana o ka hana - ma nā wahi pōʻino loa, ua hoʻololi ʻia nā kānaka e ka automation, pale ka ʻenehana i ke olakino a me ke ola i ka hana.
- Ma nā keʻena, hoʻokuʻu ka automation i nā mana mai nā hana maʻamau, hoʻomāmā i nā kaʻina hana a kōkua iā lākou e nānā nui i ka hana noʻonoʻo. No kēia, aia nā CRM, ERP, BPMS, PM a me ke koena o ka zoo o nā ʻōnaehana automation no ka ʻoihana.
ʻAʻohe kamaʻilio e pili ana i kekahi pōʻino!
Ua ʻōlelo nui ʻo Tesla e pili ana i ka pilikia
Ua kamaʻilio mua ʻia ke kumuhana o ka hyper automation, akā ua komo i ka hana ikaika o ka haʻi ʻōlelo i ka wā i loaʻa ai ʻo Tesla i kahi fiasco kālā me ka hoʻomaka ʻana o ke kaʻa Tesla Model 3.
ʻO ka hui kaʻa i hoʻopau piha ʻia a ua manaʻo ʻia nā robots e hoʻoponopono i nā pilikia āpau. Akā ʻo ka ʻoiaʻiʻo, ua lilo nā mea āpau i mea paʻakikī - i kekahi manawa, ma muli o ka hilinaʻi ʻana i nā hui robotic, ʻaʻole hiki i ka hui ke hoʻonui i ka mana hana. Ua paʻakikī ka ʻōnaehana kāʻei conveyor, a ʻo ka hale hana ʻo Fremont (California) i kū i kahi koi wikiwiki e hoʻonui i ka hana a hoʻolimalima i nā limahana kūpono. "Loaʻa iā mākou kahi pūnaewele paʻakikī a paʻakikī o nā kāʻei conveyor, a ʻaʻole hana. No laila ua hoʻoholo mākou e kāpae i kēia mau mea āpau, "wahi a Musk i ka moʻolelo. He kūlana ʻāina kēia no ka ʻoihana kaʻa a, manaʻo wau, e lilo ia i puke puke.
hale kūʻai hui Tesla ma ka hale hana Fremont
A he aha ka pili o kēia me nā ʻoihana liʻiliʻi a me nā ʻoihana liʻiliʻi ma Rūsia a me ka CIS, ka mea maʻamau ma lalo o 8-10% o nā hui? ʻOi aku ka maikaʻi o ka ʻike e pili ana i ka pilikia ma mua o ka pili ʻana i kāu ʻoihana, ʻoiai ʻo kekahi, ʻo nā ʻoihana liʻiliʻi loa, e hoʻokele i nā mea āpau a kaumaha i nā hana kanaka, kālā, manawa a me nā pilina kanaka i loko o ka hui ma ke kuahu o ka automation. Ma ia mau hui, hoʻomaka ke Aliʻi Algorithm e noho aliʻi a hoʻoholo.
ʻElima laina hoʻolaha
No mākou no ka automation kūpono a mākaukau, no laila, loaʻa iā mākou:
- — mana ikaika CRM honua ma 6 paʻi no nā ʻoihana liʻiliʻi a me waena
- - kahi ʻōnaehana tiketi kapua maʻalahi a me ka mini-CRM me ka hoʻomaka koke o ka hana
- - CRM ikaika no nā kīwī a me nā lekiō a me nā mea hoʻolaha hoʻolaha waho; he hoʻonā ʻoihana ʻoiaʻiʻo me ka hoʻolālā media a me nā mana ʻē aʻe.
Pehea e hiki ai keia?
Ua lilo nā mea hana automate no kēlā me kēia ʻoihana i ka ʻenehana a me ke kālā, ua hoʻomaka nā mea nona nā ʻoihana e nānā iā lākou ma ke ʻano he moʻomeheu ukana: inā hana ʻia nā mea āpau e nā robots a me nā papahana, ʻaʻohe hewa, ʻaʻohe kapuaʻi a nani nā mea āpau. Ke nānā aku nei kekahi mau luna i ka ʻenehana e like me nā kānaka ola, a me nā mea kūʻai aku "e paipai" iā lākou: E kūʻai aku ʻo CRM iā ia iho, me nā kumuwaiwai ERP e puʻunaue ʻia iā lākou iho, e lawe mai ʻo WMS i ke kauoha i kāu hale kūʻai ... Ua lilo kēia ʻike o ka automation i mea pōʻino no ka poe i lilo i poe pili makapo. ʻO ka hope loa, kūʻai ʻole ka ʻoihana i nā mea āpau e hiki ke pani i nā kānaka a ... hoʻopau i kahi ʻōnaehana IT maʻi.
He aha nā pilikia o ka hyper automation?
ʻO ka over-automation (a i ʻole hyper-automation) ʻo ia ka automation (o ka hana, ka hana, ka analytics, a me nā mea ʻē aʻe) e pili ana i ka hemahema. ʻO ka pinepine, hiki kēia kūlana inā ʻaʻole i noʻonoʻo ka hana automated i ke kumu kanaka.
Ke maloʻo nei ka lolo
ʻO ke aʻo ʻana i ka mīkini a me ka naʻauao hana (ML a me AI) ua loaʻa i kā lākou noi ma ka ʻoihana, ka palekana, ka lawe ʻana, a me ka ERP nui a me ka CRM (ka helu hoʻoili, wānana huakaʻi huakaʻi, alakaʻi alakaʻi). ʻAʻole kēia mau ʻenehana e hoʻoponopono wale i nā pilikia o ka mālama maikaʻi a me ka palekana, akā pili pū nō hoʻi i nā hana kanaka holoʻokoʻa: nānā lākou i nā mea hana ʻē aʻe, mālama i nā mīkini mīkini, ʻike a hoʻohana i nā kiʻi, hoʻopuka i nā ʻike (ʻaʻole i ke ʻano o kahi ʻatikala, akā i ke ʻano o kēlā mau ʻāpana e pono ai no ka hana - nā kani, nā kikokikona, a me nā mea ʻē aʻe.) No laila, inā ma mua i hana ka mea hoʻohana me ka mīkini CNC a lilo i ʻoi aku ka mākaukau mai kahi hanana a hiki i kahi hanana, i kēia manawa ua hoʻemi ʻia ke kuleana o ke kanaka a me nā pono o nā mea hana like. ma ka ʻoihana hāʻule nui.
ʻO ka poʻe ʻoihana, hoihoi i nā mea hiki o ML a me AI, poina he code wale nō kēia i hana ʻia a kākau ʻia e nā kānaka a e hoʻokō ʻia ke code me ka pololei a "mai kēia manawa a hiki i kēia manawa," me ka ʻole o ka hoʻololi iki. No laila, ma nā mea a pau mai ka lāʻau lapaʻau a hiki i kāu hana keʻena, ua nalowale ka maʻalahi o ka noʻonoʻo kanaka, ka waiwai o nā hana cognitive a me ka ʻike loea. E noʻonoʻo i ka mea e hiki mai ana inā hilinaʻi wale nā mea hoʻokele cornfield i ka autopilot? Ua like ia ma ka ʻoihana - ʻo ka noʻonoʻo kanaka wale nō ka mea hiki ke hana i nā mea hou, nā ʻano hana, ka maʻalea ma ke ʻano maikaʻi a me ka hana pono i nā ʻōnaehana "man-man" a me "man-machine". Mai hilinaʻi makapō i ka automation.
A mai hana hewa i ke code, ʻeā?
ʻAʻole kanaka
ʻAʻohe paha mea hoʻohana pūnaewele i koe i ʻike ʻole i nā bots ma ka liʻiliʻi hoʻokahi: ma nā pūnaewele, ma ke kamaʻilio ʻana, ma ka ʻoihana pūnaewele, ma ka media, ma nā ʻaha kūkā a kaʻawale (me Alice, Siri, Oleg, hope). A inā i mālama ʻia ʻoe i kēia hopena, a laila kamaʻilio paha ʻoe me nā robots kelepona. ʻOiaʻiʻo, ʻo ka loaʻa ʻana o ia mau mea hoʻokele uila i ka ʻoihana e kōkua i ka hoʻomaha ʻana i ka hana a ka luna a me ka maʻalahi o kāna hana. Akā ʻo ka ʻenehana hala ʻole i hoʻokomo ʻia e nā ʻoihana liʻiliʻi i lilo i mea maʻalahi ʻole.
Wahi a ka CX Index 2018 hōʻike, 75% o nā mea pane i ʻōlelo ua hoʻopau lākou i kā lākou pilina me kahi hui ma muli o kahi ʻike maikaʻi ʻole me ke kamaʻilio. He helu weliweli kēia! ʻIke ʻia ʻaʻole makemake ka mea kūʻai aku (ʻo ia hoʻi, ka mea nāna e lawe kālā i ka hui) e kamaʻilio me nā robots.
I kēia manawa, e noʻonoʻo kākou i kahi pilikia pāʻoihana a me PR. Eia kāu hui, he punaewele maikaʻi loa - aia kahi chatbot ma ka pūnaewele, kahi chatbot i ke kōkua, he robot + IVR ma ke kelepona a paʻakikī ke "hiki" i kahi interlocutor ola. No laila, ua lilo ka helehelena o ka hui ... he robot? ʻO ia hoʻi, puka mai me ka maka ʻole. A ʻike ʻoe, aia kekahi ʻano i ka ʻoihana IT e hoʻokanaka i kēia maka hou. Hele mai nā ʻoihana me kahi mascot ʻenehana, hāʻawi iā ia me nā hiʻohiʻona nani a hōʻike iā ia ma ke ʻano he kōkua. He ʻano weliweli kēia, he manaʻolana ʻole, aia ma hope o kahi dilemma psychological hohonu: pehea e hoʻomohala ai i ka mea a mākou i hana ai?
Makemake ka mea kūʻai e hoʻomalu i ke kaʻina o ka kamaʻilio ʻana me ka ʻoihana, makemake i kahi kanaka ola me ka noʻonoʻo maʻalahi, ʻaʻole kēia "hoʻokumu hou i kāu noi."
E hāʻawi wau iā ʻoe i kumu hoʻohālike mai ke ola.
He kamaʻilio pūnaewele maikaʻi loa ʻo Alfa-Bank ma kāna polokalamu kelepona. I ka wanaʻao o kona ʻike ʻana, aia kekahi pou ma Habré, ka mea i ʻike i ke ʻano kanaka o nā mea hoʻokele - he mea kupanaha, ʻoluʻolu ke kamaʻilio ʻana, a mai nā hoaaloha a me ka RuNet aia ka hoihoi e pili ana i kēia i kēlā me kēia manawa. ʻO ka mea pōʻino, ʻoi aku ka nui o ka pane ʻana o ka chatbot i ka huaʻōlelo i ka nīnau, ʻo ia ke kumu i loaʻa ai kahi manaʻo maikaʻi ʻole o ka haʻalele ʻana, a ua hoʻomaka nā pilikia koʻikoʻi e hoʻoholo i kahi manawa lōʻihi.
He aha ka maikaʻi o ke kamaʻilio ʻana a Alpha? ʻO ka ʻoiaʻiʻo aia he kanaka i waenakonu, ʻaʻole he bot. Ua luhi ka poʻe kūʻai aku i ka robotic, mechanical communication-a me introverts. No ka mea ʻo ka bot ... he naʻaupō a me ka ʻuhane ʻole, he algorithm wale nō.
No laila ʻo ka hyper automation o ke kamaʻilio ʻana me nā mea kūʻai aku e alakaʻi i ka hōʻeha a me ka nalowale o ka kūpaʻa.
Nā hana no ka pono o nā kaʻina hana
Hoʻopili ʻia ka Automation i nā kaʻina hana pilikino i loko o kahi ʻoihana - a ʻoi aku ka nui o nā kaʻina hana, ʻoi aku ka maikaʻi, ʻoiai ka hui e hoʻopau i nā pilikia me nā hana maʻamau. Akā inā ʻaʻohe poʻe ma hope o nā kaʻina hana e hoʻomaopopo i ke ʻano o kā lākou hana, he aha nā loina i lalo iā lākou, he aha nā palena a me nā hemahema e hiki ai i ke kaʻina hana, e hana ke kaʻina i ka ʻoihana. Ma nāʻano he nui,ʻo ia ke kumu iʻoi aku ka maikaʻi ināʻaʻole i hanaʻia nā kaʻina hana a me ka automation e nā mea kūkākūkā o waho, akā e kahi hui hana i loko o ka hui me ka hui pū me ka mea hoʻomohala pūnaewele automation. ʻAe, ʻoi aku ka ikaika o ka hana, akā ʻo ka hopena hilinaʻi a maikaʻi.
Inā ua hoʻoponopono ʻoe i nā kaʻina hana, akā ʻaʻohe mea i hoʻomaopopo iā lākou, i ka hāʻule mua ʻana e loaʻa ka downtime, aia nā mea kūʻai ʻole ʻoluʻolu, ʻaʻohe hana hana - aia kahi pōʻino piha. No laila, e hōʻoia e hoʻokumu i ka ʻike kūloko a koho i nā mea paʻa kaʻina hana e nānā iā lākou a hoʻololi. ʻO ka automate me ka ʻole o ke kanaka, ʻoi loa i nā hana hana o kahi ʻoihana, hiki ke liʻiliʻi.
ʻO ka automation no ka pono o ka automation kahi hopena make i loaʻa ʻole ka waiwai a me ka pōmaikaʻi. Inā makemake ʻoe e ʻoki i nā limahana no ka mea "e hana kekahi mea i nā mea āpau," e ʻoi aku ka maikaʻi o ke kūlana. No laila, pono mākou e ʻimi i kahi kaulike: ma waena o ka mea waiwai nui o ka XNUMXst century, automation, a me ka waiwai nui o ko mākou manawa - nā kānaka.
Ma ka laulā, ua pau wau 😉
Source: www.habr.com