Nws yog 2013. Kuv tuaj ua haujlwm rau ib lub tuam txhab tsim kho uas tsim software rau cov neeg siv ntiag tug. Lawv qhia kuv ntau yam, tab sis qhov kawg uas kuv xav pom yog qhov kuv pom: 32 lub tshuab virtual zoo tshaj plaws ntawm kev xauj tom qab tus nqi kim VDS, peb daim ntawv tso cai "dawb" Photoshop, 2 Corel, them nyiaj thiab tsis siv IP xov tooj muaj peev xwm, thiab lwm yam. yam me me. Nyob rau hauv thawj lub hlis kuv "txo tus nqi" ntawm lub infrastructure los ntawm 230 txhiab rubles, nyob rau hauv lub thib ob los ntawm yuav luag 150 (ib txhiab), ces lub heroism tau xaus, optimizations pib thiab thaum kawg peb txuag ib nrab lab nyob rau hauv rau lub hlis.
Cov kev paub dhau los txhawb peb thiab peb pib nrhiav txoj hauv kev tshiab los cawm. Tam sim no kuv ua hauj lwm hauv lwm qhov chaw (xav tias qhov twg), yog li nrog lub siab ntshiab kuv tuaj yeem qhia rau ntiaj teb txog kuv qhov kev paub. Thiab koj qhia, cia peb ua IT infrastructure pheej yig dua thiab ua haujlwm zoo dua!
"Cov ntaub plaub kawg tau plucked nrog koj cov nqi rau servers, ntawv tso cai, IT cov cuab tam thiab outsourcing," CFO yws yws thiab thov kev npaj thiab kev siv nyiaj txiag
1. Ua ib tug nerd - npaj thiab pob nyiaj siv.
Kev npaj nyiaj txiag rau koj lub tuam txhab IT ib puag ncig yog qhov tho txawv, thiab kev sib koom tes yog qee zaum txaus ntshai. Tab sis qhov tseeb ntawm kev muaj peev nyiaj yuav luag lav los tiv thaiv koj los ntawm:
- txiav cov nqi rau kev txhim kho lub nkoj ntawm cov khoom siv thiab software (txawm tias muaj kev ua kom zoo tshaj peb lub hlis twg, tab sis muaj koj tuaj yeem tiv thaiv koj txoj haujlwm)
- kev tsis txaus siab ntawm tus thawj coj nyiaj txiag lossis tus accounting department thaum lub sijhawm yuav khoom lossis xauj ntawm lwm qhov chaw tsim khoom
- tus thawj tswj kev npau taws vim kev siv nyiaj tsis tau npaj.
Nws yog ib qho tsim nyog los kos ib pob nyiaj siv tsis yog hauv cov tuam txhab loj xwb - hauv txhua lub tuam txhab. Sau cov kev xav tau rau software thiab kho vajtse los ntawm txhua lub tuam tsev, suav cov peev txheej uas yuav tsum tau ua, suav nrog kev hloov pauv ntawm cov neeg ua haujlwm (piv txwv li, koj lub chaw hu lossis kev txhawb nqa nce thaum lub caij tsis khoom thiab txo qis thaum lub caij dawb), ua pov thawj. cov nuj nqis thiab tsim cov phiaj xwm kev siv nyiaj tau tawg los ntawm lub sijhawm (zoo tshaj - los ntawm lub hli). Txoj kev no koj yuav paub tseeb tias koj yuav tau txais nyiaj npaum li cas rau koj cov peev txheej siv zog thiab txhim kho cov nqi.
2. Siv koj cov peev nyiaj kom zoo
Tom qab cov peev nyiaj tau pom zoo thiab kos npe, muaj kev sim siab rau kev rov faib cov nqi thiab, piv txwv li, ncuav tag nrho cov peev nyiaj rau hauv ib qho khoom siv kim uas koj tuaj yeem xa tag nrho DevOps nrog kev saib xyuas thiab lub rooj vag :) Hauv qhov no, koj tuaj yeem pom. koj tus kheej nyob rau hauv ib hom kev pab tsis txaus rau lwm yam dej num thiab tau txais kev overrun. Yog li ntawd, tsom ntsoov rau cov kev xav tau tiag tiag thiab cov teeb meem kev lag luam uas yuav tsum tau siv lub zog los daws.
3. Txhim kho koj cov servers raws sijhawm
Cov neeg siv khoom siv tsis tu ncua, nrog rau cov khoom siv virtual, tsis muaj txiaj ntsig rau lub koom haum - lawv tsa cov lus nug txog kev nyab xeeb, ceev thiab kev txawj ntse. Koj siv sijhawm ntau, kev siv zog thiab nyiaj txiag los ntawm kev them nyiaj rau kev ua haujlwm uas ploj lawm, tshem tawm cov teeb meem kev nyab xeeb, ntawm qee qhov thaj ua rau kom nrawm. Yog li, hloov kho koj cov khoom siv kho vajtse thiab cov peev txheej virtual - piv txwv li, koj tuaj yeem ua qhov no tam sim no nrog peb kev nce qib , nws tsis yog txaj muag los qhia cov nqi ntawm Habre.
Los ntawm txoj kev, kuv muaj ntau dua ib zaug ntsib cov xwm txheej uas cov neeg rau zaub mov hlau hauv chaw ua haujlwm yog ib qho kev daws teeb meem tsis ncaj ncees: feem ntau cov lag luam me thiab nruab nrab tuaj yeem daws txhua yam teeb meem siv lub peev xwm virtual thiab txuag nyiaj ntau.
4. Txhim kho qhov nruab nrab cov neeg siv kev paub
Qhia tag nrho koj cov neeg siv kom txuag hluav taws xob thiab siv cov txheej txheem kom zoo. Nov yog cov piv txwv ntawm cov neeg siv sab nraud overruns:
- Kev teeb tsa cov ntawv thov tsis tsim nyog ntawm "tag nrho lub tuam tsev" - cov neeg siv thov kom nruab software zoo li lawv cov neeg nyob ze vim lawv xav tau, lossis tsuas yog xa daim ntawv thov xws li "7 daim ntawv tso cai Photoshop rau lub tuam tsev tsim." Nyob rau tib lub sijhawm, plaub tus neeg ua haujlwm hauv chav tsim qauv nrog Photoshop, thiab peb tus ntxiv yog tus tsim qauv tsim, thiab siv nws ib zaug rau rau lub hlis. Hauv qhov no, nws yog qhov zoo dua los yuav 4 daim ntawv tso cai thiab daws 1-2 teeb meem hauv ib xyoos nrog kev pab los ntawm cov npoj yaig. Tab sis ntau zaus zaj dab neeg no tshwm sim nrog chaw ua haujlwm software (tshwj xeeb, MS Office pob, uas txhua tus xav tau tag nrho). Qhov tseeb, feem coob ntawm cov neeg ua haujlwm tuaj yeem tau txais los ntawm qhib qhov chaw kho lossis siv Google Docs.
- Cov neeg siv khoom siv virtual thiab kev noj qab haus huv tag nrho cov peev txheej - piv txwv li, cov neeg sim nyiam tsim cov tshuab virtual thiab tsis nco qab yam tsawg kawg tua lawv, thiab cov neeg tsim khoom tsis saib tsis taus qhov no. Daim ntawv qhia yog yooj yim: thaum tawm mus, tua txhua tus :)
- Cov neeg siv siv lub tuam txhab cov servers raws li lub ntiaj teb cov ntaub ntawv khaws cia: lawv upload cov duab (hauv RAW), cov yeeb yaj kiab, upload gigabytes ntawm cov suab paj nruag, tshwj xeeb tshaj yog cov inveterate tuaj yeem tsim ib qho me me gaming server siv lub peev xwm ua haujlwm (peb rau txim rau qhov no ntawm lub tuam txhab portal hauv kev lom zem. yam - nws ua haujlwm zoo heev).
- Nyob zoo cov neeg ua haujlwm hauv txhua qhov kev nkag siab coj pirated software los ua haujlwm, thiab ntawm no lawv yog, nplua, teeb meem nrog tub ceev xwm thiab cov neeg muag khoom. Ua haujlwm nrog kev nkag mus thiab cov cai, vim tias lawv tseem yuav rub koj mus rau hauv, txawm tias koj hais lus ua kua muag muag hauv lub tuam txhab lub tsev noj mov thiab sau cov ntawv txhawb siab.
- Cov neeg siv ntseeg tias lawv muaj txoj cai los thov cov cuab yeej uas lawv pom tau yooj yim. Yog li, hauv kuv lub arsenal kuv tau qiv ntawm Trello, Asana, Wrike, Basecamp thiab Bitrix24. Vim tias txhua tus thawj tswj hwm qhov project xaiv cov khoom siv yooj yim lossis paub zoo rau nws chav haujlwm. Raws li qhov tshwm sim, 5 qhov kev daws teeb meem tau txais kev txhawb nqa, 5 tus nqi sib txawv, 5 tus lej, 5 qhov chaw sib txawv thiab kev sib tw, thiab lwm yam. Tsis muaj kev sib koom ua ke, kev sib koom ua ke lossis qhov kawg-rau-kawg automation rau koj - ua kom tiav cerebral hemorrhoids. Yog li ntawd, nyob rau hauv kev pom zoo nrog tus thawj tswj hwm, kuv kaw lub khw, xaiv Asana, pab tsiv teb tsaws cov ntaub ntawv, cob qhia kuv cov phooj ywg hnyav kuv tus kheej thiab txuag tau nyiaj ntau, nrog rau kev siv zog thiab kev ntxhov siab.
Feem ntau, sib tham nrog cov neeg siv, cob qhia lawv, ua cov kev kawm thiab siv zog ua kom lawv txoj haujlwm thiab koj txoj haujlwm yooj yim dua. Thaum kawg, lawv yuav ua tsaug rau koj khaws cov khoom kom zoo, thiab cov thawj coj yuav ua tsaug rau koj txiav cov nqi. Zoo, koj, kuv nyob zoo Habr pros, tej zaum tau pom tias qhov kev daws teeb meem rau cov teeb meem tau teev tseg tsis muaj dab tsi ntau tshaj li kev tsim cov ntaub ntawv kev ruaj ntseg ntawm tuam txhab. Rau qhov no, tshwj xeeb ua tsaug rau tus tswj hwm lub cev (koj tsis tuaj yeem ua tsaug rau koj tus kheej ...).
5. Ua ke huab thiab cov kev daws teeb meem desktop
Feem ntau, raws li qhov tseeb tias kuv ua haujlwm rau tus neeg muab kev pabcuam hosting thiab thaum kawg ntawm tsab xov xwm kuv muaj siab xav qhia koj txog kev muag khoom ntawm cov neeg rau zaub mov muaj peev xwm rau cov tuam txhab ntawm txhua qhov loj me, kuv yuav tsum yoj tus chij thiab qw " Tag nrho rau saum huab!β Tab sis tom qab ntawd kuv yuav ua txhaum rau kuv qhov kev tsim nyog engineering thiab yuav zoo li tus neeg lag luam. Yog li ntawd, kuv xav kom koj mus cuag qhov teeb meem ntse thiab muab cov huab thiab desktop daws teeb meem. Piv txwv li, koj tuaj yeem xauj huab CRM system raws li kev pabcuam (SaaS), thiab raws li phau ntawv qhia nws raug nqi 1000 rubles. ib tus neeg siv ib lub hlis - mere pennies (Kuv yuav tshem tawm qhov teeb meem ntawm kev siv, qhov no twb tau tham txog ntawm HabrΓ©). Yog li, hauv peb lub xyoos koj yuav siv 10 rubles rau 360 tus neeg ua haujlwm, hauv 000 - 4, hauv 480 - 000, thiab lwm yam. Nyob rau tib lub sijhawm, koj tuaj yeem siv lub desktop CRM los ntawm kev them nyiaj rau cov ntawv tso cai sib tw (+ 5 cov nyiaj khaws cia) txog li 600 txhiab rubles. thiab pab nws zoo li tib lub photoshop. Qee zaum cov txiaj ntsig hauv lub sijhawm 000-100 xyoos yog qhov zoo heev.
Thiab vice versa, huab technologies feem ntau tso cai rau koj kom txuag tau ntawm hardware, engineers 'cov nyiaj hli, cov ntaub ntawv tiv thaiv teeb meem (tab sis tsis txhob txuag rau lawv kiag li!), thiab scaling. Cov cuab yeej huab tau yooj yim txuas thiab txiav tawm, huab cov nqi tsis poob rau hauv lub tuam txhab cov peev txheej - feem ntau, muaj ntau qhov zoo. Xaiv cov kev daws teeb meem huab thaum ntsuas, agility, thiab yooj ua rau kev nkag siab.
Suav, sib sau ua ke thiab xaiv cov kev sib tw yeej - Kuv yuav tsis muab ib daim ntawv qhia thoob ntiaj teb, lawv txawv rau txhua qhov kev lag luam: qee tus neeg tso cov huab tag nrho, lwm tus tsim lawv cov lag luam tag nrho hauv huab. Los ntawm txoj kev, tsis txhob tsis kam hloov kho software (txawm tias them nyiaj) - raws li txoj cai, cov neeg tsim khoom lag luam daim ntawv thov software yob tawm ntau ruaj khov thiab ua haujlwm tau zoo.
Thiab lwm txoj cai rau software: tshem tawm cov qub software uas coj tsawg dua nws siv rau kev saib xyuas thiab kev txhawb nqa. Muaj tiag tiag ib qho analogue ntawm kev ua lag luam twb.
6. Zam tsis txhob muab software dua
Kuv twb tau tham txog tsib txoj haujlwm tswj hwm hauv kuv IT zoo, tab sis kuv yuav muab tso rau hauv ib kab lus cais. Yog tias koj tsis kam txais qee cov software, xaiv cov software tshiab - tsis txhob hnov ββββqab nres them rau qhov qub, nrhiav cov kev pabcuam hosting tshiab - txiav tawm daim ntawv cog lus nrog tus kws kho mob qub, tshwj tsis yog tias muaj kev txiav txim siab tshwj xeeb. Saib xyuas cov neeg ua haujlwm software siv profiles thiab tshem tawm cov software tsis siv thiab theej tawm.
Nws yuav zoo tagnrho yog tias koj muaj lub kaw lus rau kev saib xyuas thiab tshuaj xyuas cov software nruab - txoj kev no koj tuaj yeem pom ua haujlwm duplicates thiab teeb meem tau txais. Los ntawm txoj kev, hom kev ua haujlwm no pab lub tuam txhab kom tsis txhob luam tawm thiab rov ua cov ntaub ntawv - qee zaum tshawb nrhiav leej twg ua qhov yuam kev yuav siv sijhawm ntau dhau.
7. Ntxuav koj daim ntawv thov infrastructure thiab peripheral
Leej twg suav cov khoom siv no: cartridges, flash drives, ntawv, chargers, UPSs, tshuab luam ntawv, thiab lwm yam. cev disks. Tab sis nyob rau hauv vain. Pib nrog cov ntawv thiab cov tshuab luam ntawv - txheeb xyuas cov ntawv luam tawm thiab tsim lub network ntawm cov tshuab luam ntawv lossis MFPs nrog rau pej xeem nkag, koj yuav xav tsis thoob tias daim ntawv thiab cartridges koj tuaj yeem txuag tau npaum li cas thiab tus nqi luam tawm ib daim ntawv yuav txo qis npaum li cas. Thiab tsis yog, qhov no tsis yog nyiaj-nqus, qhov no yog optimization ntawm cov txheej txheem tseem ceeb. Tsis muaj leej twg txwv tsis pub luam tawm cov ntawv sau thiab cov ntawv sau rau ntawm cov khoom siv hauv chaw ua haujlwm, tab sis luam ntawv cov phau ntawv uas koj yuav thov txim los yog tsis xav nyeem los ntawm lub vijtsam yog ntau dhau.
Tom ntej no, ib txwm muaj cov khoom siv ntawm cov khoom siv uas koj yuav los ntawm cov neeg muag khoom ntawm luv nqi, yog li thaum muaj teeb meem nrog cov cuab yeej, koj tsis txhob yuav ntawm tus nqi qis tshaj ntawm lub khw muag khoom tech. Saib xyuas kev poob qis thiab hnav thiab tsim kua muag, khaws cov ntaub ntawv thiab tsim cov nyiaj hloov pauv - los ntawm txoj kev, nws yog ib lub tswv yim zoo kom muaj peev nyiaj hloov pauv rau cov khoom siv hauv chaw ua haujlwm. Tsuas yog vim tias koj yuav tsis raug qhuas rau kev poob haujlwm ntawm kev ua haujlwm, qhov no kuj yog kev poob nyiaj, tshwj xeeb tshaj yog hauv kev lag luam thiab kev pabcuam tuam txhab.
Raws li rau daim ntawv thov infrastructure, muaj ob yam tseem ceeb nqi: Internet thiab kev sib txuas lus. Thaum xaiv ib tus neeg muab kev pabcuam, saib cov pob khoom, nyeem cov hnub qub ntawm cov nqi se, ua tib zoo saib xyuas qhov zoo ntawm kev sib txuas lus thiab SLA. Qee tus thawj coj txiav txim siab tsis txhob thab thiab yuav, piv txwv li, IP xov tooj hauv ib pob nrog them nyiaj virtual PBX, uas yog ib qho kev tso npe txhua hli. Tsis txhob ua tub nkeeg, yuav tsuas yog kev khiav tsheb thiab kawm ua haujlwm nrog Asterisk - qhov no yog qhov zoo tshaj plaws uas tau tsim nyob rau hauv lub tshav pob ntawm VATS thiab yuav luag tsis muaj teeb meem rau kev lag luam ntawm cov lag luam me thiab nruab nrab (yog tias koj muaj txhais tes).
8. Cov ntaub ntawv thiab tsim cov lus qhia rau cov neeg ua haujlwm
Nws yog tub nkeeg thiab nws yog qhov tsim nyog. Ua ntej, nws yuav yooj yim dua rau koj ua haujlwm, thiab qhov thib ob, kev hloov pauv ntawm cov neeg tuaj tshiab yuav tsis muaj seamless. Thaum kawg, koj tus kheej yuav paub tias koj cov kev tsim kho vaj tse yog hloov tshiab, zoo li qub thiab zoo meej. Sau cov lus qhia txog kev nyab xeeb, phau ntawv qhia luv luv rau cov neeg siv, FAQs, piav qhia txog cov cai thiab cov cai rau kev siv cov khoom siv hauv chaw ua haujlwm. Cov lus qhia tseem ceeb uas twb muaj lawm yog kev ntseeg ntau dua li cov lus; koj tuaj yeem tig mus rau lawv. Txoj kev no, koj tuaj yeem xa qhov txuas mus rau cov ntaub ntawv rau cov lus nug cuam tshuam thiab tsis lees txais cov lus "Kuv tsis tau ceeb toom" sib cav. Txoj kev no koj yuav txuag tau ntau ntawm kev tshem tawm qhov yuam kev.
9. Siv cov kev pabcuam sab nraud
Txawm hais tias koj lub tuam txhab muaj tag nrho IT department lossis, ntawm qhov tsis sib xws, ib qho chaw me me, tsis muaj kev txaj muag hauv kev siv cov kev pabcuam ntawm cov neeg sab nrauv. Vim li cas ho tsis tau txais cov kev pabcuam ntawm cov kws tshaj lij, tshwj xeeb hauv ib yam dab tsi nyuaj, rau cov nyiaj me me, uas yog, tsis ntiav cov kws tshaj lij ntawm cov neeg ua haujlwm. Outsource qee qhov DevOps, cov kev pabcuam luam ntawv, kev tswj hwm lub vev xaib tsis khoom, yog tias koj muaj ib qho, txhawb nqa thiab hu rau chaw. Koj tus nqi yuav tsis txo qis vim qhov no; ntawm qhov tsis sib xws, koj yuav tau txais kev tshaj lij ntxiv hauv kev sib cuag nrog cov neeg ua haujlwm thib peb.
Yog tias koj tus thawj tswj hwm xav tias kev tshaj tawm yog kim, tsuas yog piav qhia rau nws tias nws yuav tau them tus kws kho mob tshwj xeeb npaum li cas. Nws ua haujlwm tiag tiag.
10. Tsis txhob koom nrog hauv qhov chaw qhib thiab koj txoj kev loj hlob
Kuv yog ib tug engineer, Kuv yog tus tsim tawm yav dhau los, thiab kuv ntseeg ruaj khov tias nws yog qhov qhib uas txuag lub ntiaj teb - dab tsi yog cov nqi ntawm cov tsev qiv ntawv, kev saib xyuas, kev tswj xyuas server, thiab lwm yam. Tab sis yog tias koj lub tuam txhab txiav txim siab yuav qhib qhov chaw CRM, ERP, ECM, thiab lwm yam. los yog tus thawj coj qw ntawm lub rooj sib tham hais tias koj yuav ntswj koj cov nqi, txuag lub nkoj, nws yuav mus rau lub reefs. Nov yog cov lus sib cav uas yuav tsum sawv ntawm lub ntsej muag ntawm tus thawj coj uas tau tshoov siab nrog lub ntsej muag kub:
- qhib qhov chaw tau txais kev txhawb nqa tsis zoo yog tias nws yog lub chaw khaws ntaub ntawv pej xeem lossis kim heev rau kev txhawb nqa yog tias nws qhib los ntawm cov tuam txhab (DBMS, chav ua haujlwm suites, thiab lwm yam) - koj yuav them cov lus rau txhua lo lus nug, thov thiab daim pib;
- tus kws tshaj lij sab hauv rau kev siv cov khoom lag luam qhib sab hauv yuav kim heev vim nws qhov tsis tshua muaj;
- kev txhim kho rau qhov chaw qhib tuaj yeem txwv tsis pub dhau los ntawm kev paub, kev txawj, lossis kev tso cai;
- Nws yuav siv sij hawm ntev rau koj los pib nrog qhib qhov chaw thiab nws yuav nyuaj heev rau koj los hloov nws mus rau cov txheej txheem kev lag luam.
Needless hais, txhim kho koj tus kheej yog ib tug ntev heev thiab kim ua? Los ntawm kuv tus kheej kev paub dhau los, kuv tuaj yeem hais tias nws yuav siv sijhawm tsawg kawg peb xyoos los tsim cov qauv ua haujlwm uas ua tau raws li kev lag luam thiab tso cai rau cov neeg siv khoom siv. Thiab tsuas yog tias koj muaj pab pawg neeg ua haujlwm zoo (koj tuaj yeem saib cov nyiaj hli ntawm "Kuv Lub voj voog" - cov lus xaus yuav tuaj rau koj).
Yog li kuv yuav banal thiab rov hais dua: xav txog txhua qhov kev xaiv.
Yog li, cia kuv sau luv luv kom paub tseeb tias kuv tsis nco qab dab tsi:
- suav nyiaj - sib piv cov kev xaiv sib txawv, coj mus rau hauv tus account yam, sib piv;
- siv zog txo lub sij hawm rau kev pab thiab kev cob qhia cov neeg siv, txo qhov kev pheej hmoo ntawm "kev cuam tshuam ntawm ib tug neeg ruam";
- sim sib sau ua ke thiab sib koom ua ke thev naus laus zis - kev sib koom ua ke ntawm architecture thiab qhov kawg-rau-kawg automation ua qhov txawv;
- nqis peev hauv IT kev txhim kho, tsis txhob nyob nrog cov thev naus laus zis tsis tu ncua - lawv yuav nqus nyiaj;
- txheeb xyuas qhov kev thov thiab kev siv ntawm IT cov peev txheej.
Tej zaum koj yuav nug - yog vim li cas txuag lwm tus neeg cov nyiaj, txij li lub chaw ua haujlwm them? Lus nug! Tab sis koj lub peev xwm los txhim kho cov nqi thiab tswj IT cov khoom muaj txiaj ntsig yog qhov tseem ceeb ntawm koj qhov kev paub thiab koj tus yam ntxwv ua tus kws tshaj lij. Peb txhua tus paub yuav ua li cas ua cov khoom qab zib los ntawm cov khoom seem ntawm no :)
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