🥇 Koj puas nyiam koj txoj haujlwm?

Cia li xav, koj yuav ib lub tsheb, koj yuav ua li cas? Ua haujlwm tu lub sijhawm, nrhiav lub chaw nres tsheb roj uas tsis muaj roj av hlawv, ntxuav, txhuam, lub tsho tiv no nrog siv quav ciab thiab txhua yam kev daws teeb meem nano thiab tiv thaiv nrog lub tswb nrov - zoo, yog tias koj muaj suab nrov. siab. Nws yuav tsis tshwm sim rau koj kom ntshai pib nws thiab tsuas yog qhuas nws, sau nws nrog cov roj uas pheej yig dua yuav ntawm txoj kev loj, qhwv nws hauv cov yeeb yaj kiab cling, txhawj xeeb txog kev ua tsis tiav kom txog thaum lub brakes tsis ua tiav, thiab tawm hauv kev tiv thaiv rau tom qab. Logical?

Nws yuav zoo li tias nrog kev lag luam txhua yam yuav tsum tau ceev faj ntau dua, saib xyuas thiab pedantic. Tsis yog tag nrho: koj saib lwm lub lag luam thiab xav tias, nws tseem yog dab tsi, nws cov peev txheej zoo kawg li zais cia kom muaj sia nyob txhua qhov teeb meem? Thiab ces koj saib: tsis yog, nws tau liquidated, nrog rau cov nuj nqis, khiav ... Tab sis koj muaj peev xwm ua hauj lwm thiab ua hauj lwm. Vim li cas qhov no tshwm sim, qhov tsis nyiam rau kev lag luam yog dab tsi thiab yuav kho li cas, peb tam sim no yuav sib tham.

Koj puas nyiam koj txoj kev lag luam?

Tau qhov twg los. Koj puas xav tias nws yog whiskey? Tab sis tsis yog, valerian!

Cia peb saib cov cim tseem ceeb ntawm kev tsis nyiam rau koj txoj kev lag luam.

Ib qho rau txhua tus

Micromanagement yog kab tias qhov teeb meem feem ntau tau teev tseg. Cov neeg ua haujlwm raug mob los ntawm tus thawj tswj hwm tus kab mob no tsis tuaj yeem tso cai rau cov neeg ua haujlwm txiav txim siab ywj pheej: nws yuav mloog txhua qhov kev sib tham ntawm cov neeg muag khoom, nyeem cov ntawv teev lus, sau ib puas tsab ntawv ceeb toom los ntawm txhua tus, hnia nws lub qhov ntswg mus rau tag nrho cov txheej txheem, thiab lwm yam. Thiab nws yuav ua qhov no tsis kawg thiab nrog txhua tus. Tsis txhob cuam tshuam micromanagement nrog lub siab xav ntawm tus thawj tswj xyuas kom nws tus ntiv tes ntawm lub plawv dhia: hauv kev lag luam me, ib qho tseem ceeb ntawm cov txheej txheem yog los npog tag nrho cov txheej txheem thiab coj lawv mus rau qhov raug.

Micromanagement yog ib qho cim qhia tias tsis muaj kev ntseeg siab rau cov neeg ua haujlwm. Tus cwj pwm no ua rau qaug zog heev thiab txo cov qib kev ywj pheej ntawm pab pawg. Qhov tshwm sim yog kwv yees li qhov tshwm sim uas tuaj yeem pom yog tias cov niam txiv ntaus tus menyuam txhais tes thiab hais kom nws tsis txhob kov dab tsi, thiaj li tsis txhob tawg lossis tawg. Cov neeg ua haujlwm tsis txaus siab, sim ua txhaum kev txiav txim siab ntawm ib leeg lossis ntawm tus thawj coj, thiab pom lawv tus kheej tsis tuaj yeem pib thiab ua tiav ib txoj haujlwm. Nyob rau tib lub sijhawm, kev thauj khoom ntawm micromanager loj hlob thiab qee lub sijhawm nws tsis kam tiv nrog avalanche ntawm cov lus nug me me thiab super me me, teeb meem, haujlwm, hu, ntawv. Qhov no yog ib qho kev nyuaj siab heev.

Kev sib ntaus tawm tsam micromanagement los ntawm kev muaj peev xwm ua tau ob yam: kev ntseeg siab thiab sawv cev. Tab sis txij li qhov teeb meem nyob hauv kev puas siab puas ntsws ntau dua li qhov tsis muaj peev xwm ua haujlwm (ntawm qhov tsis sib xws, yuav luag txhua tus micromanagers muaj peev xwm, ntse thiab nquag), ces koj yuav tsum xub yaum koj tus kheej:

nkag siab tias nws tsis yog menyuam yaus uas ua haujlwm nrog koj, tab sis cov kws tshaj lij uas paub txog uas tau npaj los ua lub luag haujlwm rau kev ua haujlwm;
paub tias koj tuaj yeem nres cov txheej txheem teeb meem txhua lub sijhawm;
lees txais koj lub luag haujlwm kev coj noj coj ua thiab ntseeg siab ua thawj coj tsis yog cuam tshuam;
tsim ib daim ntawv teev dab tsi tuaj yeem tshwm sim hauv qhov xwm txheej hnyav thiab txheeb xyuas qhov txaus ntshai.

Thiab calm down.

Tsis muaj leej twg yog irreplaceable

Cov neeg ua haujlwm hloov pauv yog qhov teeb meem loj rau txhua lub tuam txhab vim tias nws kim heev los ntiav ib tus neeg ua haujlwm dua li khaws ib qho. Yog tias cov neeg ua haujlwm tawm mus, thiab koj qhov kev sib cav tsuas yog tom qab lawv yog "tsis muaj cov neeg hloov pauv tsis tau," ces npaj rau qhov tseeb tias pab pawg tsis ruaj khov yuav tsis tuaj yeem tsim cov txiaj ntsig zoo.

Nrhiav qhov laj thawj rau kev hloov pauv, ntiav ib tus kws tshaj lij HR zoo uas yuav tsis suav cov hnub so, tab sis yuav cuam tshuam nrog kev hloov kho thiab txhim kho cov neeg ua haujlwm, tsim cov tswv yim tswj xyuas pab pawg. Thaum koj muaj cov neeg ua haujlwm tseem ceeb, nws yuav yooj yim los tswj thiab ntiav yooj yim: koj cov neeg ua haujlwm tseem ceeb yuav ua qee yam haujlwm rau koj.

Txhua yam tom qab!

Qhov yuam kev loj ntawm cov neeg ua lag luam yog tsim lawv pab pawg thiab kev lag luam, tab sis tawm hauv kev tsim kho vaj tse rau yav tom ntej: kev yuav khoom lag luam, software, thiab lwm yam. Qhov no, tau kawg, siv rau cov tuam txhab uas tsis yog IT uas Excel (lossis txawm tias Google Docs) txaus rau lawv txoj haujlwm. Tom qab koj los tsim thiab tsim koj IT infrastructure, qhov kim dua nws yuav raug nqi rau koj, vim hais tias kev siv thiab kev teeb tsa yuav maj mam, thiab kev cob qhia yuav nyuaj thiab ntev. Yog hais tias, ntxiv rau tag nrho cov no, koj ncua kev yuav cov ntawv tso cai software kom txog thaum tom qab, thiab siv pirated software, ces koj tseem tuaj yeem tos cov qhua los ntawm chav haujlwm K. Lawv yog ib qho tsis zoo.

Nov yog yam koj yuav tsum tau ua kom ntxov li sai tau.

Tsim kom muaj kev tswj xyuas daim ntawv tso cai: sib txuas qiv thiab yuav cov software, tsuas yog cov khoom muaj ntawv tso cai, txwv cov neeg ua haujlwm los ntawm kev txhim kho cov ntawv luam ntawm software ntawm chaw ua haujlwm kho vajtse.
Txiav txim siab txog hom kev txhawb nqa koj IT infrastructure: nws tuaj yeem yog koj tus kheej tus thawj tswj hwm, tus kws saib xyuas tshwj xeeb, lossis lub tuam txhab outsourcing.
Teem ib lub chaw tswj kev luam ntawv nkaus xwb (txawm tias koj tsuas muaj 3-5 lub tshuab luam ntawv thiab ntau cov ntaub ntawv, qhov no kuj tseem ceeb heev).
Teeb tsa cov ntaub ntawv kev ruaj ntseg: kev tswj xa ntawv, kev sib txuas hauv network, kev ruaj ntseg neeg siv, software tiv thaiv kab mob, kev sib txawv ntawm kev nkag mus rau cov neeg ua haujlwm, thiab lwm yam.
Yuav CRM system rau kev ua haujlwm nrog cov neeg siv khoom - nyob ntawd koj yuav khaws tag nrho koj cov kev lag luam thiab cov neeg siv khoom nyab xeeb.
Yog tias muaj lub rooj pab lossis cov neeg ua haujlwm muab kev txhawb nqa nrog rau lwm lub luag haujlwm, ua kom lawv txoj haujlwm yooj yim dua thiab muab koj tus kheej saib xyuas - nruab daim pib system, uas tsis xav tau kev cob qhia thiab hauv qhov uas koj tuaj yeem "tau pib" sai li sai tau.

Maj mam, koj yuav kawm los tswj tag nrho IT system ntawm lub tuam txhab thiab paub tias qhov no yog koj qhov kev nqis peev zoo tshaj plaws hauv kev tsim kho kev lag luam. Vim tias txawm tias cov neeg ua haujlwm zoo tawm mus, tab sis software nrog cov ntaub ntawv tseem ceeb tseem nyob.

Peb tsis muaj dab tsi poob!

Kev tsis quav ntsej txog kev ruaj ntseg tuaj yeem qhia tus tswv lag luam ib zaj lus qhia hnyav thiab ua rau muaj kev puas tsuaj, suav nrog kev poob ntawm lub tuam txhab. Niaj hnub no, underestimating teeb meem kev ruaj ntseg yog ib qho khoom kim heev unaffordable. Koj yuav tsum ua txhua yam kom koj lub lag luam thiab nws cov ntaub ntawv ruaj ntseg. Peb yuav tsis rov hais dua peb tus kheej, peb tau tham txog qhov teeb meem nthuav dav hauv kab lus "Corporate Insecurity".

Txoj kev ntshaw ntawm tus fraer ruined

Tsis muaj nyiaj tau nqis peev hauv kev lag luam. Tus neeg ua lag luam txiav txim siab tias cov nyiaj yuav tsum tau muab tshwj xeeb thiab tsis nqis peev hauv kev txhim kho - tom qab tag nrho, kev muag khoom zoo li mus, ntau lawm (yog tias muaj) zoo li ua pa, thiab qee yam tau faib rau kev yuav khoom. Nyob rau hauv lub sij hawm ntev, qhov no yog fraught nrog lub cev qhuav dej ntawm tag nrho cov kev khiav hauj lwm kev ua ub no, vim hais tias Cov peev txheej tam sim no yuav ploj mus, thiab cov tshiab yuav tsis muaj qhov twg los. Peb yuav tsum tsis txhob hnov qab txog cov neeg sib tw uas nqis peev hauv kev txhim kho thiab ua tiav cov nqi qis dua lossis zoo dua, uas txhais tau hais tias tsis hais tus nqi lossis cov khoom lag luam, kev lag luam "kev lag luam" yuav poob. Kuv yuav hais txog peb thaj chaw uas nws yog qhov txaus ntshai tshwj xeeb kom txuag tau.

Ntawm cov neeg ua haujlwm zoo.
Ntawm cov khoom / kev loj hlob zoo.
Ntawm automation ntawm kev tsim khoom thiab kev ua haujlwm.

Kev nqis peev hauv cov peev txheej zoo tshaj plaws thiab koj yuav tau txais txiaj ntsig zoo tshaj plaws. Tshwj xeeb, automation tuaj yeem tso tawm ntau lub sijhawm ntawm cov neeg ua haujlwm, uas tuaj yeem siv los nthuav cov neeg siv khoom thiab txhim kho kev pabcuam.

Kuv cov nyiaj: Kuv muab pov rau qhov kuv xav tau

Cov nyiaj tau nqis peev nrog kev npau taws tshwj xeeb. Xws li cov tuam txhab tam sim ntawd pom: cov neeg muag khoom zaum tom qab MacBooks rau 120 rubles. Txhua tus, txhua tus muaj qhov tsawg kawg nkaus ntawm Salesforce lossis SAP xa tawm, lub chaw ua haujlwm nyob hauv qhov chaw ua lag luam zoo tshaj plaws ntawm lub nroog (tseem nyob hauv qhov chaw!), koom nrog cov xwm txheej tshwm sim ntawm cov Islands tuaj txawv. Thiab qhov no tsis yog lub chaw tsim khoom mythical "Manone" los ntawm Beigbeder's "000 Francs", tab sis ib qho lag luam me me hauv Lavxias - piv txwv li, lub tuam txhab paj, lub koom haum kev tshwm sim thiab txawm tias tus tsim software. Thiab ntawm no nws zoo li kuv xav hais tias: "Zoo, vim muaj ntau, cia nws siv nws." Puas yog qhov ncaj ncees? Qhov tseeb. Txawm li cas los xij, muaj ob peb qhov nuances uas tig qhov kev siv nyiaj mus rau qhov vwm.

Txoj kev loj hlob ntawm ib lub tuam txhab yog cyclical, vim hais tias nws yuav raug hloov mus rau hauv kev thov thiab raws caij nyoog, thiab txawm ntau rhiab heev rau cov teeb meem nom tswv thiab lub xeev ntawm kev lag luam. Cov neeg ua haujlwm tau siv rau tej yam zoo thiab ua rau tsis zoo li qhov ua tau los hloov cov xwm txheej thaum muaj kev kub ntxhov. Qhov no yog fraught nrog loj layoffs, dav dav tsis txaus siab thiab ib tug boycott ntawm kev ua hauj lwm ("Kuv ua hauj lwm ntawm N ntawm kuv lub peev xwm, tau txais ib tug lawm thiab ib tug neeg koom tes nyob rau hauv Antalya, tab sis vim li cas kuv yuav tsum ua raws li N thaum cov nyiaj tau los ua 0,3 * thiab cov neeg koom tes. tog tau muaj nyob rau hauv lub zos kis las ntawm Ramensky koog tsev kawm ntawv?”). Alas, qhov no yog li cas txiv neej ua haujlwm. Yog, muaj cov neeg ua haujlwm uas yuav ua haujlwm nrog tib yam lossis txawm tias muaj kev txaus siab ntau dua, tab sis feem ntau txhua yam yuav zoo li qhov no.

Yog tias kev nqis peev tsuas yog tshwm sim hauv cov khoom siv sab nraud xws li cov khoom siv hauv chaw ua haujlwm, koom nrog cov xwm txheej, kev sib tham xov xwm, thiab lwm yam, thiab tsis muaj dab tsi yog nqis peev rau hauv software, kev tsim kho, lossis kev txhim kho kev tsim khoom, qhov xwm txheej yuav xyaum tsis txawv ntawm qhov uas cov nyiaj tsis tau nqis peev. hauv kev lag luam tuaj txog.

Tsis tas li ntawd, koj cov neeg ua haujlwm, raws li kev nqis peev, tej zaum yuav tsis mob siab rau koj txoj kev siv zog; rau lawv, qhov no tsis muaj dab tsi ntau tshaj li qhov kev nplij siab. Lawv yuav txaus siab rau qhov chaw txias thiab cov thev naus laus zis zoo, tab sis tej zaum yuav tsis quav ntsej thiab tsis siv cov software kim - piv txwv li, vim nws tsuas yog tsis haum rau lawv, tsis sib haum rau cov laj thawj ntawm lub tuam txhab kev ua haujlwm. Txawm li cas los xij, lub chaw ua haujlwm infrastructure thiab IT system tsis yog qhov chaw zoo tshaj plaws rau kev sau cov npe.

Tsuas yog nco ntsoov: txhua qhov kev nqis peev yuav tsum muaj peev xwm thiab lub hom phiaj muaj txiaj ntsig. Kwv yees ROI ua ntej koj siv nyiaj rau cov khoom tom ntej ntawm lub laptops tshiab kawg rau cov neeg ua haujlwm uas suav cov phiaj xwm ntsuas hauv Excel thiab zaum hauv kev tshaj xov xwm. networks thiab ntawm Pikabu.

Los ntawm xoom mus rau puas hauv 3 vib nas this

Cov hom phiaj uas tsis muaj peev xwm raug teeb tsa. Thiab kuv yuav tsis yuam kev yog tias kuv hais tias cov lag luam me thiab cov lag luam me hauv Russia muaj mob nrog kev npaj tsis txaus rau cov hom phiaj. Ntau qhov tseeb, qhov no tsis tuaj yeem hu ua kev npaj lossis lub hom phiaj - kev npau suav ntshiab. Ntau lub lag luam pib thiab cov tuam txhab me niaj hnub no tau tsim rau lub sijhawm luv luv ntawm lub sijhawm nyob rau hauv kev cuam tshuam ntawm ntau tus kws qhia kev lag luam los ntawm lub tuam txhab paub zoo. Cov kws qhia ntawv txhawb rau cov thawj coj lub tswv yim tias lawv yuav tsum tau teeb tsa lub hom phiaj loj thiab tsuas yog mus rau lawv (kom nkag siab txog qhov ntsuas: "cov neeg lag luam" hnub nyoog 18-20 teev lub hom phiaj ntawm 100 lab ib xyoos thiab tus kheej cov nyiaj tau los ntawm 2 lab ib hlis. , tab sis lawv tsis tuaj yeem teb cov lus nug hauv thaj chaw lawv txoj kev lag luam yuav yog). Txawm li cas los xij, ntawm cov neeg uas hla tus kws qhia, kuj tseem muaj ntau tus neeg npau suav nrog lub hom phiaj ntawm "tiav ib feem peb ntawm kev ua lag luam."

Lub tuam txhab lub hom phiaj ntawm txhua theem yuav tsum yog me me, sib cais, tshwj xeeb, ntsuas tau thiab ua tiav. Qhov no yog facilitated los ntawm:

analytics (saib saib ntawm lub xeev xwm txheej),
lub koom haum ntawm cov txheej txheem kev lag luam (kev paub txog qhov khoob, qhov tsis muaj zog txuas thiab tus lej ntawm cov yaj dub),
kev npaj (rational allocation of resources),
kev tswj hwm kev ua haujlwm (kev tshuaj xyuas cov neeg ua haujlwm thiab lawv cov txiaj ntsig - tab sis tsis yog qhov profile ntawm kev siv sijhawm ua haujlwm!).

Tsis muaj kev lag luam, cov neeg lag luam yog cov kab mob

"Rau ntuj txiag teb tsaus nrog kev lag luam, peb cov khoom yuav muag nws tus kheej," cov lus no koj tuaj yeem hnov los ntawm cov thawj coj lag luam me. Tshwj xeeb tshaj yog cov lus tshaj tawm Artemy Lebedev, uas tau sau ib puas xyoo dhau los tias tsis muaj kev lag luam hauv Russia. Qhov tseeb, txawm tias cov khoom siab tshaj plaws thiab txias tshaj plaws xav tau kev txhawb nqa habroeffect thiab tsawg kawg yog qhov kev nthuav qhia thawj zaug rau cov neeg tuaj saib. Tab sis muaj ntau tus kab mob parasite marketers thiab cov koom haum ntawm tib yam. Tseeb tiag, thawj qhov kev paub tsis zoo tuaj yeem ua rau koj poob siab ntev los ntawm tus cwj pwm ntawm kev nqis peev nyiaj hauv kev nce qib.

Kuv cov lus qhia yuav tsis yog tshiab: ua koj li kev lag luam koj tus kheej. Qhov laj thawj yog qhov yooj yim heev: tsis muaj leej twg paub koj lub tuam txhab, koj cov kev xav tau, koj cov neeg siv khoom thiab cov txiaj ntsig ntawm koj cov khoom zoo dua li koj.

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Tus tswv lag luam ntseeg tias nws tsis muaj cov neeg sib tw ncaj qha thiab txhawb cov neeg ua haujlwm ntawm qhov no. Los ntawm sab nraud, qhov no yog txoj haujlwm zoo nkauj heev thiab kis kab mob: peb tsis muaj cov neeg sib tw, peb mus tom ntej. Qhov tseeb, tsis muaj kev lag luam uas tsis muaj cov neeg sib tw thiab yog tus neeg ua lag luam tiag tiag (tshwj xeeb tshaj yog nyob rau hauv IT sector), thiab tsis quav ntsej cov neeg sib tw yog txoj hauv kev ncaj qha rau poob nws qhov chaw hauv kev ua lag luam, vim tias koj tsis tau sim tsim koj tus kheej thiab tsis nkag siab yuav ua li cas qhia koj tus kheej rau cov neeg siv khoom kom nws tsis muaj kev sib piv hauv nws lub taub hau uas tsis yog koj nyiam.

Muaj cov neeg sib tw, ncaj qha thiab tsis ncaj. Thawj thiab lub luag haujlwm tseem ceeb yog txhawm rau txheeb xyuas cov neeg sib tw: cov khoom muab, nqe cai, kev txhawb nqa, kev koom tes, thiab lwm yam. Cov ntaub ntawv ntau dua koj paub txog lawv, nws yuav yooj yim dua rau koj ua haujlwm nrog cov neeg siv khoom thiab txhim kho koj cov khoom daws teeb meem, tso siab rau koj qhov kev paub + kev hloov kho.

Noj yam lawv muab rau koj

Yog tias lub tuam txhab paub tseeb tias nws cov khoom yog qhov tseem ceeb, thiab cia tus neeg siv khoom siv yam uas lub tuam txhab muab rau nws, nws yuav nyuaj heev. Cov khoom yuav tsum tau tsim raws li qhov xav tau tiag tiag thiab kev thov ntawm cov neeg siv khoom, ua haujlwm rau tus neeg siv khoom thiab pab nws daws teeb meem. Tej zaum peb kuj xav tsim los rau hauv peb CRM system ib qho kev ua si, tsis yog qhov muag pom ntawm cov txheej txheem kev lag luam, tab sis lub rooj pab huab ZEDLine Txhawb nqa tig mus rau hauv kev tswj hwm kev paub, piv txwv li. Tab sis yog tias peb cov neeg siv khoom xav tau cov ntawv ceeb toom, txheej txheem, daim ntawv qhia hnub thiab cov ntaub ntawv tseem ceeb hauv CRM, lawv yuav nyob ntawd; yog tias lawv xav tau lub rooj pabcuam yooj yim uas tuaj yeem xa mus rau txhua lub lag luam hauv 1 teev, nws yuav txhim kho hauv cov lus qhia no. Vim tias cov neeg siv xav ua haujlwm nrog cov cuab yeej uas lawv xav tau, thiab tsis yog rauj rau tes nrog lub qe Faberge (los yog qe yooj yim ntawm tus nqi ntawm Faberge).

Yog li ntawd, tsis txhob tso cov khoom ua ntej thiab tsis txhob yuam tus neeg siv khoom siv qhov koj xav tias tsim nyog (nco ntsoov tias yooj yim npaum li cas, kev sib txuas lus paub tau hloov mus rau qhov tsis zoo rau qee lub tuam txhab lub hom phiaj), tab sis muab nws qhov nws xav tau:

sau cov lus thov, sau ib qho backlog thiab siv cov haujlwm los ntawm qhov ntawd;
ua cov ntawv tshawb fawb thiab cov lus nug ib ntus;
txheeb xyuas cov lus thov los ntawm hom thiab daws teeb meem nrog cov uas tau hais ntau zaus;
ua kev sim beta.

Cov postulates no, txawm tias tailored rau IT sphere, yog haum rau kiag li txhua yam kev lag luam.

Cov no yog koj cov teeb meem, tsis yog peb daim pib.

Cov teeb meem kev pabcuam yog qhov mob plague ntawm lub xyoo pua 21st rau kev lag luam. Txawm hais tias ntau pua tus neeg ua tsis tiav uas kis thoob plaws Is Taws Nem ntawm qhov nrawm ntawm kev sib txuas ntawm fiber ntau, cov tuam txhab, tshwj xeeb tshaj yog cov lag luam me, txuas ntxiv tsis quav ntsej cov neeg siv khoom thov, tsis teb cov lus nug raws sij hawm, thiab nyob twj ywm tsis txaus siab rau cov teeb meem uas, los ntawm txoj kev. , yog txuam nrog lawv cov khoom.

Muaj ntau yam laj thawj rau tus cwj pwm no:

cov neeg ua haujlwm siab hloov pauv thiab qib qis ntawm kev tshaj lij ntawm cov neeg ua haujlwm txhawb nqa
tsis muaj systematization ntawm cov neeg siv xwm txheej thiab kaw ntawm kev txhawb nqa (los yog koj tuaj yeem tso yooj yim daim pib system thiab ua haujlwm sai, pob tshab thiab yooj yim)
tsis muaj kev tswj hwm kev ua haujlwm thiab qib qis ntawm kev txhawb nqa
tsis muaj kev txhawb nqa thiab kev txhawb nqa hauv txoj cai (piv txwv li, hauv ib lub khw muag tshuaj nws tsis yog ib tus neeg ua haujlwm txhawb nqa uas sib txuas lus nrog koj, tab sis qee tus thawj tswj hwm hauv cheeb tsam lossis tus saib xyuas; thiab yog, qhov no tsuas zoo nkaus li loyal, tab sis qhov tseeb yog tsis muaj kev tshaj lij) .

Tab sis yog tias koj qhov kev pabcuam tsis zoo, ces koj tus neeg sib tw yuav zoo. Thiab txij li thaum peb ua hauj lwm nyob rau hauv lub sij hawm ntawm tsis yog-tus nqi kev sib tw, koj yuav tsis tau deb nrog luv nqi thiab PR. Yog li ntawd, teeb tsa ib qho kev pabcuam, tsawg kawg yog ib qho yooj yim, tsis yog raws li ITIL thiab tsis nrog SLA - tsuas yog npaj cov neeg siv khoom ib txwm txhawb nqa thiab pom cov txiaj ntsig.

Cov txheej txheem lag luam - rau qhov loj

Rau qee qhov laj thawj, cov tuam txhab me ntseeg tias cov txheej txheem kev lag luam automated yog lub xeev ntawm cov tuam txhab loj uas tsim cov kev sib txuas ntawm kev sib tshuam. Qhov kev xav no tsis yog lawm. Yog tias lub tuam txhab me me, qhov no tsis tau txhais hais tias nws yuav tsum tau ua raws li kev tsim kho. Txhua yam hauv lub tuam txhab yog cov txheej txheem: los ntawm kev npaj xa ntawv mus rau kev tsim khoom thiab kev sib raug zoo hauv tsev rau khoom. Yog tias koj xav ua kom tau raws li lub sijhawm kawg, tswj cov neeg ua haujlwm thiab npaj koj cov haujlwm niaj hnub, koj yuav tsum tsim cov txheej txheem, thiab nws tsis muaj teeb meem koj ua li cas: hauv BPMN cov ntawv sau, hauv ib haiv neeg graphic editor, lossis raws li lwm cov kev daws teeb meem. Qhov tseem ceeb tshaj plaws yog tias koj yuav muaj:

a) daim duab qhia meej thiab txheeb xyuas cov txheej txheem;
b) cov neeg ua haujlwm raug xaiv;
c) lub sijhawm teem sijhawm;
d) cuam tshuam thiab hloov pauv;
e) kwv yees qhov tshwm sim.

Yog lawm, kev teeb tsa thiab kev ua haujlwm ntawm cov txheej txheem ua lag luam tsis yog ib zaj dab neeg yooj yim: ua ntej koj yuav tsum ua qhov kev soj ntsuam sib sib zog nqus thiab rov tsim kho txhua yam uas tshwm sim hauv lub tuam txhab, thiab tsuas yog tom qab ntawd mus rau kev tsim cov phiaj xwm thiab automation. Tab sis koj yuav tso koj cov neeg ua haujlwm lub sijhawm thiab ua kom koj cov hlab ntsha thiab cov hlab ntsha ntawm cov neeg siv khoom uas tsis muaj kev ntseeg siab heev rau cov hnub kawg.

Peb hnub no, tab sis me me

Nws tsis yog cov neeg sib tw uas tsim nyog uas raug ntiav, tab sis cov uas "ua tau raws li tus nqi". Hmoov tsis zoo, qhov no yog qhov tshwm sim tshwm sim hauv cheeb tsam: tsis muaj ntau tus neeg sib tw zoo, lawv paub lawv tus nqi thiab qee zaum nws yuav zoo li lub tuam txhab tsis xav tau lawv qib. Qhov no yuav dhau los ua qhov yuam kev: tus neeg ntiav neeg ua haujlwm nrog nws qhov kev paub thiab kev paub dhau los yuav dhau los ua lub tshuab ua haujlwm uas yuav coj cov khoom mus rau theem tom ntej ntawm kev hloov pauv. Ntawm qhov tod tes, qee zaum nws yog qhov zoo dua los ntiav ib tus neeg ua haujlwm tsis muaj kev paub dhau los thiab "loj" nws mus rau hauv ib tus kws tshaj lij tshwj xeeb - qhov no kuj zoo vim tias nws tsis muaj sijhawm tawm ntawm qhov project (tab sis koj kuj yuav tsum tau npaj rau qhov no).

Tab sis tseem, feem ntau, cov neeg ua haujlwm uas txaus siab siv nyiaj me ntsis raws li lub hauv paus ntsiab lus ntawm peb "Ns": tsis muaj kev paub, tsis tsim nyog, tsis ntseeg. Nrog rau lawv, koj tau txais kev pheej hmoo ntawm cov nqi yav tom ntej vim tsis muaj hnub kawg, cov neeg siv khoom tsis txaus siab, thiab txawm tias cov ntaub ntawv muaj teeb meem kev nyab xeeb. Muaj lwm qhov "n" - tsis muaj nqis (lawv ntseeg tias cov kws tshaj lij ntawm lawv yog "yog li" thiab npaj ua haujlwm rau pheej yig), tau txais cov neeg ua haujlwm zoo li no yog ib hom nyiaj tau los rau kev lag luam, tshwj xeeb tshaj yog tias koj tuaj yeem tsa nws tus kheej. - hwm.

Guru, muab kuv kos npe, $ kos npe

Tus thawj coj lossis cov thawj coj nruab nrab ntseeg hauv cov kws pab tswv yim thiab cov kws qhia. Lawv ntiav cov kws pab tswv yim kom tau nyiaj ntau, siv sijhawm, mloog cov lus tshaj tawm ntsig txog, ua ib feem ntawm cov kev paub uas tus kws qhia yuav ua ntxiv mus, thiab tsis yog qhov tseeb tias lawv tsis yog cov neeg sib tw. Qhov tseeb, cov kws qhia feem ntau muab rau koj tsis muaj dab tsi ntau tshaj li cov ntsiab lus ntawm cov phau ntawv lawv tau nyeem, uas tsis tuaj yeem siv rau koj cov txheej txheem kev lag luam. Zoo, nws yog ib qho txawv txawv heev los ntiav cov kws pab tswv yim los koom ua ke hauv pab pawg, txhim kho kev lag luam kev nyab xeeb thiab txo qis qhov muaj kuab lom. Hmoov tsis zoo, qhov no kuj siv tau rau cov tuam txhab IT.

Koj puas xav hloov qee yam lossis tsim cov txheej txheem raws li cov hauv paus ntsiab lus tshiab? Tom qab ntawd, raws li hauv kab lus dhau los, nkag siab qhov tseeb yooj yim: tsis muaj leej twg paub koj txoj kev lag luam zoo dua koj.

Caw cov neeg muag khoom los nyeem ib phau ntawv hais txog kev muag khoom, thiab tom qab ntawd ua ob peb lub tswv yim kev sib tham thiab kev cob qhia sab hauv, qhov chaw lawv tus kheej yuav tsim cov txheej txheem thiab cov lus qhia sib pauv. Cov no yuav yog cov yam ntxwv uas lawv npaj siv thiab feem ntau yuav tau siv nyob rau txhua hnub. Tsuas muaj tsis txaus sib xws.
Tsim cov txheej txheem ntawm kev sib ntsib sab hauv thiab kev cob qhia uas cov neeg ua haujlwm tuaj yeem sib qhia yam lawv tuaj yeem ua tau zoo: los ntawm kev txawj ua haujlwm hauv CRM system mus ua haujlwm nrog cov ntawv lossis kuaj cov khoom.
Tsim cov lus qhia tsis raws cai thiab cov kev paub txog pej xeem nkag mus tau zoo uas txhua tus neeg ua haujlwm nkag tau. Qhov no yog ib qho ntawm cov kev hloov pauv zoo tshaj plaws hauv peb lub sijhawm.
Yog tias koj ntiav ib tus kws qhia sab nraud, tham nrog nws ua ntej them nyiaj thiab ua tiav daim ntawv cog lus, nug txog cov txheej txheem thiab cov khoom tshwj xeeb uas nws npaj yuav muab rau hauv zaj lus qhia. Tsis txhob ntseeg cov neeg siv khoom tshuaj xyuas (xws li yog vim li cas), tsis txhob ntiav "cov menyuam yaus zoo siab," thiab lwm yam. Nws yuav tsum yog tus kws kho mob. Muab cov xwm txheej cais: tsis muaj kev tshaj tawm, tsis muaj lus pom zoo ntxiv los ntawm koj cov npoj yaig, tsuas yog ua haujlwm nrog cov teeb meem ntawm lub hom phiaj.

Lub ntsiab guru ntawm koj lub lag luam yog tus thawj coj, lub ntsiab Jedi yog cov neeg ua haujlwm. Nyob rau hauv ib lub sij hawm luv luv, ib tug neeg txawv txawv yuav tsis tuaj yeem nthuav qhia cov ntaub ntawv uas yuav pab tau rau lub tuam txhab.

Tej yam tshwm sim ntawm "tsis nyiam" rau kev lag luam suav nrog kev tsis paub meej txog kev ua tiav, kev npau taws ciam teb rau kev xav tsis thoob thiab kev tsis txaus siab, thiab kev ntshai ntawm kev nyuaj. Tab sis qhov tseeb, nws tsis yog rau tsis muaj dab tsi uas peb muab lo lus "tsis nyiam" hauv cov lus hais. Vim tias ib tus thawj coj xav kom nws txoj kev lag luam loj hlob thiab txhim kho, thiab nws tus cwj pwm feem ntau txiav txim siab los ntawm tus cwj pwm, kev txiav txim siab thiab kev nkag siab lossis kev nkag siab yuam kev ntawm cov cai ntawm kev lag luam. Yog li ntawd, tsis txhob npau taws, tsis txhob cem lwm tus rau cov teeb meem, lossis cov neeg siv khoom tsis txaus. Hlub koj lub lag luam, saib xyuas nws - nws yuav hlub koj rov qab.

Tau qhov twg los: www.hab.com