Cov kws ua haujlwm pabcuam tau pom nyob rau hauv cov chaw nres tsheb roj thiab chaw nres tsheb, hauv IT tuam txhab thiab cov chaw tsim tsheb, ntawm VAZ thiab Space X, hauv kev lag luam me thiab thoob ntiaj teb loj. Thiab qhov ntawd yog nws, txhua tus ntawm lawv ib zaug tau hnov cov txheej txheem classic hais txog "nws tsuas yog nws tus kheej", "Kuv qhwv nws nrog hluav taws xob daim kab xev thiab nws ua haujlwm, thiab tom qab ntawd nws mus boom", "Kuv tsis tau kov dab tsi", "Kuv yeej tsis hloov nws ", thiab lwm yam. Muaj ntau ntau zaj dab neeg, dab neeg, dab neeg lom zem thiab dab neeg tu siab nyob hauv peb lub ntiaj teb. Peb tau sau cov khoom txias tshaj plaws, txhais rau koj thiab ntxiv ob peb nqe lus hais txog qhov tseem ceeb tshaj plaws - yuav ua li cas ua haujlwm ntawm kev pabcuam cov neeg siv khoom txias. Feem ntau, kev txiav yog kev lom zem, tab sis tsis yog kev lom zem xwb.
Service engineers muaj lawv tus kheej lub npe :)
Cov neeg siv khoom tsis xav tau dab tsi?
Yog tias koj yog ib lub tuam txhab kev pabcuam, koj muaj kev txhawb nqa, koj muaj engineers uas kho cov teeb meem ntawm cov neeg siv khoom, koj yuav tsum xav ua ntej ntawm yuav ua li cas kov yeej cov teeb meem uas ua rau cov neeg siv khoom txaus siab tshaj plaws. Thiab qhov no tsis yog tsuas yog cov suab paj nruag upbeat uas koj cov neeg siv yuav mloog thaum lawv pom tias lawv hu xov tooj tseem ceeb rau koj.
- Cia peb pib nrog cov lus teb ntev los ntawm lub tuam txhab. Peb nyob hauv ib lub sijhawm ntawm kev tsim IVR thev naus laus zis, kev sib tham bots, xauj chaw hu xov tooj thiab lwm txoj hauv kev los lom zem rau tus neeg siv khoom hauv 30 vib nas this nws yuav siv sij hawm rau tus kws tshaj lij los saib tus neeg hu xov tooj daim npav thiab teb tus xov tooj. Kev tso dag ib sab, tam sim no lub ntiaj teb nrawm heev, thiab lub sijhawm luv luv, uas thaum tos cov lus teb, tus neeg siv khoom tuaj yeem google tus neeg sib tw lub vev xaib thiab cov npe nqi thiab twb pib sau ntawv rau nws hauv kev sib tham - tsuas yog vim nws nrawm dua. Tsis txhob ua tus neeg hu xov tooj, nws txaus ntshai. Txo lub sij hawm teb rau tus neeg thov kev thov los ntawm ib qho channel kom tsawg kawg thiab tus neeg siv yuav yeej.
- Unprofessionalism yog ib yam uas yuav tsum tsis muaj nyob hauv txoj cai, tab sis tshwm sim. Yog tias koj tus engineer tsis paub yuav ua li cas, tsis paub txog cov cuab yeej siv, thiab tseem tsis tau sim nyeem cov lus qhia, qhov no yog qhov tseeb tias nws yog lub sijhawm ua rau nws tsis yog koj tus engineer. Sijhawm thiab txawm tias feeb ntawm downtime ntawm tus neeg siv khoom siv yog qhov poob ntawm cov nyiaj, thiab cov neeg siv khoom yuav tsum tsis txhob them nyiaj rau cov neeg ua haujlwm tsis zoo. Yog li ntawd, khaws cov kev paub hauv paus, cob qhia cov neeg ua haujlwm, thiab nquag hloov lawv mus rau cov xwm txheej tshiab ntawm kev ua haujlwm nrog cov neeg siv khoom. Txwv tsis pub, koj kuj tuaj yeem xaus rau hauv kev foob cuam tshuam txog kev ua txhaum cai ntawm daim ntawv cog lus.
- Tsis muaj qhov xwm txheej koj yuav tsum dag tus neeg siv khoom. Ua siab ncaj txog hnub kawg, kev ua tau zoo, thiab them nyiaj rau kev ua haujlwm. Tsis txhob sim zais tom qab lub zog majeure lossis kev zam txim xws li "tus neeg muag khoom tsis muaj sijhawm xa cov tshuaj txhaj tshuaj."
- Tus neeg siv khoom tsis zam tus cwj pwm ntawm txoj siv conveyor - nws yuav yog qhov zoo tshaj yog tias koj tuaj yeem ua tau 100% tus kheej: hu los ntawm lub npe (CRM), keeb kwm kev sib raug zoo (CRM), keeb kwm ntawm cov teeb meem thiab qhov xwm txheej rau cov khoom lossis cov khoom siv nrog cov ntsiab lus siab tshaj plaws (). Kev saib xyuas rau tus neeg siv khoom thiab kev saib xyuas tas li ntawm kev sib raug zoo yog riam phom tua koj cov neeg sib tw.
- Kev tsis sib haum xeeb hauv kev ua haujlwm zoo yog qhov qhia txog teeb meem hauv kev lag luam, xws li cov neeg ua haujlwm mus rau cov peev txheej. Tus neeg siv khoom yuav tsis nkag siab yog tias thawj zaug lawv ua nws hauv ib nrab teev thiab nrog qhov zoo tshaj plaws, thiab lwm zaus tus neeg xyaum haujlwm tuaj thiab khawb ib ncig rau ib hnub yam tsis ua tiav. Lwm qhov yuam kev: muab VIP cov neeg siv khoom raws li txoj cai, muab kev pabcuam tseem ceeb, thiab tom qab ntawd txo nws mus rau tus neeg siv khoom ib txwm. Nco ntsoov: VIP xwm txheej, muab pub dawb, yuav tsum nyob twj ywm li ntawd thoob plaws hauv lub neej hauv koj lub tuam txhab. Tsis npaj rau qhov no? Okay, tsis txhob cuam tshuam cov xwm txheej thiab ua qhov kev pabcuam tseem ceeb them. Tsawg kawg yog qhov ncaj ncees.
- Tus neeg siv khoom tsis zam qhov tsis ntseeg ntawm nws tus kheej thiab nws cov neeg ua haujlwm. Yog tias nws qhia koj txog qhov xwm txheej, thiab tau txais cov lus teb "Qhov no tsis tuaj yeem ua tau!", Nws zoo li tsis zoo - qhov tseeb, koj paub tus neeg siv khoom yog neeg ruam. Yog tias koj ntsuas koj qhov kev paub dhau los thiab khaws koj lub hom phiaj, koj ntseeg siab tias koj yog, mus / txuas mus rau qhov chaw deb thiab ua pov thawj kom raug thiab hauv kev xyaum. Yuav ua li cas yog tias lub twj tso kua mis tsis siv neeg ntawm lub chaw nres tsheb roj yeej tsis sau, tab sis tsis yog vim koj qhov chaw, tab sis vim yog kev tsim vaj tsev / kev nyiag khoom ntawm cov neeg siv roj av?
Txhua qhov xwm txheej tsis yog qhov tseeb, txhua qhov xwm txheej tsis yog xwm txheej
Lawm, cov xwm txheej saum toj kawg nkaus uas cov neeg siv khoom tsis nyiam tsis tshwm sim li ntawd - kev tsis txaus siab tshwm sim hauv cov tuam txhab sib txawv ntawm lub sijhawm, vim tias muaj teeb meem hauv lub cev, thiab lawv muaj nyob thoob plaws ntiaj teb. Tsis xav tias peb pab neeg tuaj nrog ua kom cov cuab yeej tu yooj yim thiab pob tshab. Nov yog qhov uas ib tug (!) tsuas yog cov neeg ua haujlwm uas tuaj rau peb ntawm lub chaw pabcuam qhia peb.
Kuv tau ua haujlwm hauv ib lub tuam txhab uas tsis muaj kev pabcuam cov neeg siv khoom thiab kuv pom cov teeb meem pom tseeb.
- Txhawm rau kaw qhov kev thov, cov kws kho mob tshwj xeeb yuav tsum tau dai ntawm lub xov tooj ntev txog 45 feeb, uas ua rau cov neeg ua haujlwm poob haujlwm; qhov no ua rau txo qis hauv kev ua tiav cov lus thov thiab, vim li ntawd, SLA tsawg thiab cov nyiaj tau los poob.
- Los ntawm kev ua yuam kev ntawm tus neeg xa khoom, qhov kev thov tuaj yeem raug xa mus rau ib tus kws tshaj lij kev pabcuam los ntawm lwm thaj chaw, ntawm lub chaw nres tsheb roj nrog tib tus lej, vim li ntawd, peb tau kuaj xyuas dawb.
- Daim ntawv thov tuaj yeem raug xa mus rau tus neeg cog lus tsis raug, vim tias lub sijhawm faib rau kev ua tiav daim ntawv thov tau poob thiab, vim li ntawd, kev nplua rau ntawm tus neeg siv khoom.
- Kev sib txuas lus nrog lub chaw nres tsheb roj tau ua tiav los ntawm chav tswj, vim tias cov nqi rau cov kev pabcuam ntawm chav tswj no tau nce.
- Nws tsis tuaj yeem kwv yees qhov ua haujlwm tiag tiag ntawm cov neeg ua yeeb yam thiab, vim li ntawd, cov neeg ua haujlwm ntau dhau.
- Cov ntawv thov tuaj yeem poob. Daim ntawv thov raug xa mus rau tus neeg cog lus, tab sis nws tsis nco qab txog nws, ua rau poob nyiaj los yog raug nplua rau daim ntawv thov ua tsis tiav.
- Poob daim ntawv pabcuam rau daim ntawv thov ua tiav. Thaum ua tiav qhov kev thov, tus kws tshaj lij kev pabcuam yuav tsis xa SL mus rau qhov chaw ua haujlwm lossis poob, vim tias qee qhov haujlwm tsis tau them nqi rau Cov Neeg Siv Khoom thiab cov nyiaj tau los poob.
Raws li koj tuaj yeem pom, qhov no yog qhov kev paub dhau los ntawm ib tus neeg, tab sis muaj ntau yam banal thiab kev ua phem rau kev poob nyiaj. Txawm li cas los xij, kev lag luam uas tsis muaj kev ua haujlwm zoo ntawm cov khoom siv tu cov txheej txheem (rau cov neeg siv khoom sab nraud thiab sab hauv) raug puas tsuaj rau qee qhov kev poob.
Yog tias lawv luag ntawm qhov teeb meem, nws txhais tau tias muaj.
Comic 1. Daim duab yooj yim, lub ntsiab lus tob tshaj plaws
- Nyob zoo, technical support...
- Tig nws, ncuav kas fes thiab koj tuaj yeem hu rov qab ...
- Oscar, koj puas tseem paub dab tsi txog computers?
- Tsis muaj.
"Qhov tseeb, peb yuav tsum tua koj, tab sis koj qhov kev pom zoo ntawm cov neeg siv khoom yog ntuj-siab."
Tau kawg, nws yog qhov phem heev thaum koj cov neeg ua haujlwm tsis nkag siab txog cov khoom siv. Tab sis kev txawj ntse, uas yog, kev sib txuas lus, kuj tseem ceeb heev - txawm tias koj ua haujlwm hauv tsev so, chav tub yees lossis chaw pib. Txhua tus neeg ua haujlwm yog ib feem ntawm lub tuam txhab cov duab, thiab niaj hnub no tsis muaj kev sib tw cua uas yuav tsum tau ua ib tus kws tshaj lij, uas lub teeb pom kev cog lus ntawm tus neeg siv hluav taws xob ntau ntxiv rau lub tshuab, cuam tshuam cov khoom siv hluav taws xob hauv cov ntaub ntawv chaw. los yog overloaded cov khoom hnyav.
Nov yog cov npe ntawm cov txuj ci tseem ceeb ntawm XNUMXst century service engineer.
- Kev paub dav dav ntawm lub tuam txhab cov khoom lag luam thiab kev lag luam - nyob rau hauv raws nraim qhov no ua ke. Ib tug engineer yuav tsum tsis tsuas paub nws txoj hauj lwm sab hauv thiab sab nraud, tab sis kuj to taub hais tias ib tug ua lag luam txheej txheem yog txuam nrog nws undoubtedly ci ntsa iab ua hauj lwm, thiab nws tus kheej yog ib feem ntawm lub tuam txhab. Yog li ntawd, ntxiv rau kev ua haujlwm zoo, yuav tsum muaj kev txhawb nqa muaj peev xwm: cov ntaub ntawv, sau nyiaj ntawm kev nqis tes ua, sau nqi, sau tag nrho cov ntsiab lus ntawm kev ua haujlwm. Tsis muaj leej twg nyiam qhov niaj hnub no, tab sis nws yog lub hauv paus ntawm lub tuam txhab cov nyiaj tau los. Los ntawm txoj kev, mobile version ua ib feem ntawm kev ua haujlwm tsis tu ncua thiab qab ntxiag - tsuas yog nkag mus rau cov khoom siv passport ntawm QR code yog tsim nyog.
- Kev txawj daws teeb meem muaj zog - Cov neeg ua haujlwm koom nrog hauv kev saib xyuas cov cuab yeej yuav tsum muaj peev xwm tsis tsuas yog ua kom lub tshuab ua haujlwm, tab sis kuj kom paub meej tias qhov teeb meem, yog tias ua tau, tsis rov muaj dua, hloov kev paub rau lwm tus neeg ua haujlwm tshwj xeeb, thiab piav qhia qhov ua rau thiab qhov tshwm sim rau cov neeg siv khoom. Tsuas yog tom qab ntawd qhov teeb meem tuaj yeem suav tias daws tau.
- Adaptability - Ib qho zoo uas txhua tus neeg ua haujlwm niaj hnub yuav tsum muaj, los ntawm tus tuav ntaub ntawv mus rau tus thawj tswj hwm. Cov cuab yeej hloov pauv sai heev, hloov tshiab tuaj, kev teeb tsa thiab kev sib koom ua ke hloov pauv - qhov chaw thev naus laus zis yog ntau lub xov tooj ntawm tes, yog li ntawd, kev hloov pauv tuaj yeem ua kom ntseeg tau hauv ib txoj hauv kev: kev cob qhia, ob qho tib si hauv daim ntawv ntawm thawj tus tswv ntawm qee qhov tshiab thiab subtleties. , thiab nyob rau hauv daim ntawv ntawm kev tsim kom muaj kev sib koom ua ke hauv paus kev paub (los ntawm txoj kev, ntawm no HubEx platform yog dua muaj peev xwm ntawm accumulating kev raws li daim pib. folders ntawm lub server).
- Muaj peev xwm sib txuas lus kom meej - tus kws tshaj lij yuav tsum tau ua nruj me ntsis thiab rau lub ntsiab lus, txhawm rau txhawm rau paub qhov tshwm sim yam tsis muaj kev xav thiab tsis zoo thiab piav qhia nws yuav ua haujlwm li cas. Tsis tas li ntawd, ib tug neeg txawj ntse txhawb kev ntseeg siab thiab kev ntseeg siab hauv kev tshaj lij. Ua haujlwm zoo li tus kws kho mob hauv lub tsheb thauj neeg mob: tsis tshua muaj kev xav, ua haujlwm ntau dua thiab ua haujlwm meej. Qhov no yog tiag tiag impressive.
Zoo, rov qab mus rau comic, me ntsis kev nkag siab yeej tsis ua mob rau leej twg. Txhua qhov kev tso dag muaj qhov tseeb me ntsis.
Comic 2. Tus neeg siv khoom tsis muaj dab tsi, nws ib txwm yog nws tus kheej. Ib tug neeg sawv tom qab "nws tus kheej"
Tau siv rau qhov tseeb tias tus neeg siv khoom yuav ib txwm ncav cuag rau hauv cov cuab yeej nws tus kheej ua ntej hu rau koj. Tsis yog lub foob ntawm rooj plaub, lossis daim ntawv nplaum (yuav ua li cas lawv ua ke ua ke!), lossis tus neeg muag khoom lub cim yuav tiv thaiv qhov no. Tsuas yog vim tias yeej yuav muaj ib tus neeg ua haujlwm uas yuav hais tias nws nkag siab lub ntsiab lus thiab yuav ua sai sai thiab dawb. Qhov tseeb, qhov no feem ntau tsuas yog tshwm sim los ntawm kev tham nrog Google. Lub caij no, xws li tus cwj pwm ntawm cov neeg siv khoom yog txuam nrog cov teeb meem uas cov neeg ua haujlwm pabcuam yuav tsum tau daws:
- kev puas tsuaj rau cov khoom muaj feem xyuam thiab cov modules vim tsis nkag siab txog kev sib txuas ntawm kev sib txuas;
- ua hauj lwm nrog cov cuab yeej tsis tsim nyog (tus ntsia thawv txiab, lub hau ntswj yog siv, sab saum toj kaw ib daim ntawv riam - tsis muaj zog, tab sis wildly tenacious ntaus ntawv);
- kev ua txhaum ntawm software plhaub - tshwj xeeb tshaj yog tias koj poke ntawm cov yuam sij raws li cov logic ntawm cov ntawv thov software;
- rov pib dua - ib nrab lossis tag nrho.
Lub luag haujlwm ntawm superhero engineers tsis yog tsuas yog tshem tawm lawv, tab sis kuj yuav tsum khob ntawm tes ntawm kev piav qhia tias cov kev cuam tshuam tsis yog tsuas yog tsim kev puas tsuaj, tab sis kuj them nyiaj ntxiv.
Kuv mam li muab kuv txiv ib teev ntawm kev pab txhawb nqa dawb rau hnub so.
Tsuas yog Google nws. Lawv mus thiab Google.
Comic 3. Tus neeg siv khoom ib txwm yog, tus neeg siv khoom ib txwm ntshai
Hu rau kev txhawb nqa. Kwv tij Ernest muaj daim ntawv jam
Cov xwm txheej tsis sib xws kuj tshwm sim, uas tsis muaj sijhawm tsawg dua rau tus neeg cog lus: tus neeg siv khoom txaus ntshai los ntawm txhua qhov kev nthuav dav me me thiab ua tiav daim ntawv thov vim li cas, ntshai txawm tias yuav co tawm cov plua plav tawm ntawm cov khoom siv, cia nyob ib leeg reload lossis reconfigure. . Tau kawg, qhov no yog lub nra hnyav rau cov kws ua haujlwm, kev mus ncig rau txhua qhov txham, kev mus ncig thiab cov nqi roj av, thiab lwm yam. Koj tuaj yeem sim sib ntaus hauv ob txoj hauv kev tseem ceeb:
- tus nqi rau txhua qhov kev mus ntsib tsis yog tsuas yog nyob ntawm qhov nyuaj ntawm txoj haujlwm, tab sis kuj nyob ntawm qhov ntsuas ntawm qhov kev mus ntsib thiab lub sijhawm ntawm tus kws tshaj lij (piv txwv li, qhov no yog li cas cov kws ntsuas hluav taws xob thiab cov chaw nres tsheb roj av ua haujlwm: lawv ncaj qha nkag mus rau qhov deb, tus nqi ib. mais, surcharge rau ceev, thiab lwm yam rau hauv txoj cai) - tus neeg siv yuav xav tsib zaug seb qhov teeb meem puas tuaj yeem daws tau hauv xov tooj;
- ua tiav ib qho kev kawm tag nrho: kos thiab xa cov lus qhia txog cov ntsiab lus tseem ceeb, txwv tsis pub muaj kev cuam tshuam rau kev ua haujlwm ntawm cov khoom siv (qhov xwm txheej - koj tuaj yeem hloov lub teeb pom kev zoo ntawm cov cuab yeej koj tus kheej, tab sis koj tsis tuaj yeem nkag mus thiab hloov fuses thiab boards).
Comic 4. Kev paub zais cia yuav tsum ua kom meej meej
Peb tab tom yuav tshem tus dab super no, tab sis nws tsuas yog tus uas nkag siab txog IT tshiab no ...
Nws yog qhov txias heev thaum koj qhov kev txhawb nqa, kev saib xyuas cov khoom siv lossis kev pabcuam outsourcing muaj ib tus kws qhia ntawv tiag tiag - nws tuaj yeem nkag siab txhua lub ntsiab lus, tshem tawm txhua qhov xwm txheej thiab kov yeej qhov teeb meem nyuaj tshaj plaws. Tab sis xws li ib tug kws tshwj xeeb tsis yog tsuas yog kim, nws, raws li txoj cai, kuj yog nyob rau hauv kev thov nyob rau hauv lub lag luam ua hauj lwm - uas txhais tau hais tias nws yuav raug ntxias los ntawm tag nrho cov muaj txhais tau tias. Yog li ntawd, tus thawj coj txoj haujlwm tsis yog tsuas yog ua haujlwm rau kev tuav pov hwm, tab sis kuj ua rau lub tuam txhab muaj kev ywj pheej los ntawm cov kws tshaj lij tseem ceeb. Kev lag luam yuav tsum tsis txhob poob nrog lawv txoj kev tawm mus. Yog li ntawd, muaj ntau lub tswv yim uas ua haujlwm:
- txhawb cov kws tshwj xeeb;
- txhawb kom lawv hloov kev paub thiab lwm tus los kawm;
- automate cov ntaub ntawv ntawm cov neeg siv khoom, qhov xwm txheej thiab kev txiav txim siab ntawm lawv - tus neeg siv khoom thiab daim pib database yuav tsum yog cov tuam txhab, thiab tsis yog rau cov kws tshaj lij.
Koj Jedi yuav tsum yog lub zog rau qhov zoo thiab tsis mus rau sab tsaus nti rau ncuav qab zib.
Comic 5. Tus nqi yuav tsum yog qhov tseeb
- Ib yam dab tsi tawg?
- Yog, lub khoos phis tawj tsoo tag kis no, kuv hu rau tus kws tshaj lij, nws tab tom taug kev.
- Qhov no puas yuav ua rau peb them nyiaj?
- Tsis yog, nws hais tias nws ua dawb, peb tsuas yog them rau lub sijhawm mus ncig.
- Zoo meej. Nws tuaj rau peb qhov twg?
- Los ntawm Bangladesh.
Yog tias koj tsis tswj hwm qhov kev pabcuam, nws tsis yog automated, koj yuav raug nqi ntxiv rau cov ntawv thov ua tiav tsis raug, xa cov khoom tsis raug, yuav cov khoom siv tsis tsim nyog thiab cov khoom seem tsis tsim nyog. Yog li ntawd, siv ib daim ntawv teev me me kom tsis txhob muaj teeb meem:
- kos cov ntawv siv;
- khaws cov ntaub ntawv hauv automated systems;
- kos cov duab qhia chaw thiab tswj kev txav ntawm cov neeg ua haujlwm raws txoj kev;
- khaws cov ntaub ntawv nruj me ntsis ntawm cov khoom siv thiab cov xwm txheej cuam tshuam;
- sau cov ntaub ntawv ntau npaum li qhov ua tau txog qhov xwm txheej, muaj daim duab / qauv ntawm tus neeg thov kev thov uas yuav siv rau txhua qhov kev ntsuas uas tseem ceeb rau kev thauj khoom thiab nqi.
Comic 6. Cia siab, cia li, @#!#$!!, calm!
Tam sim no koj tsis tuaj yeem muaj sia nyob ntawm yoga ib leeg, koj yuav tsum ua haujlwm ib nrab hnub hauv kev txhawb nqa kev lag luam
Saib xyuas koj cov hlab ntsha! Kev ua haujlwm ntawm tus kws ua haujlwm pabcuam yog qhov tseemceeb uas cuam tshuam nrog kev ntxhov siab lossis kev ntxhov siab, kev ntxhov siab, thiab kev puas siab puas ntsws. Txhua leej txhua tus txiav txim siab rau lawv tus kheej yuav ua li cas kov yeej cov teeb meem no, tab sis pov tseg qee qhov kev niaj hnub thiab ntxhov siab me ntsis rau hauv software yog qhov yooj yim li shelling pears. Peb zoo li Peb tshaj tawm tias: tsis muaj qhov tsis zoo, thiab kev tswj tsis tau yog tus yuam sij rau kev thaj yeeb nyab xeeb thiab ua tiav.
Comic 7. Lawv tsis ntseeg txog kev ua haujlwm ntawm cov neeg siv khoom
- Kev Pabcuam Cov Neeg Siv Khoom? Kuv xav tias lub server tau poob lawm.
- Ok, Kuv mam li saib xyuas nws.
Hauv chav server:
"Tsis txhob poob, neeg rau zaub mov, peb txhua tus xav tias koj ua haujlwm zoo, txhua tus hlub koj."
Qhov no yog raws nraim li cas qee cov neeg siv xav txog kev ua haujlwm ntawm tus engineer. Cov neeg them nyiaj tshwj xeeb raug kev txom nyem los ntawm qhov kev nkag siab no: tus accountants, cov thawj coj saum toj kawg nkaus, cov kev pabcuam kev lag luam ntawm koj cov neeg siv khoom. Lawv npaj txhij los liam koj ntawm kev tub nkeeg, ncua sijhawm ua haujlwm, kev pabcuam kim dhau thiab tsis muaj kev tshaj lij, tsuas yog them me ntsis xwb. Qhov teeb meem tsuas yog daws tau yooj yim: tus nqi thiab kev ua haujlwm tau hais meej meej, txhua yam yog siv nruj me ntsis raws li cov kev qhia tshwj xeeb, daim ntawv thov, kev ua lossis kev cog lus. Ib qho kev tawm tsam yuav tsum tau txhawb nqa thiab sau rau hauv cov ntaub ntawv. Txoj kev no koj yuav cawm koj tus kheej los ntawm feem ntau ntawm cov mob taub hau txuam nrog kev suav.
- Hais lus tshaj lij! Koj tau ua haujlwm ntev heev, kuv tsis pom cov ntaub ntawv hnub no!
-Hm. Koj puas yuav them tus nqi qub rau kuv yog tias kuv qhib nws sai?
- Yog, txhua yam raug suav.
Ib feeb tom qab qhov kev nyab xeeb tau qhib, tom qab 15 nws tau ua haujlwm. Tus txiv neej kos npe rau cov ntaub ntawv thiab hais tias:
- Feem ntau, thaum kuv ua haujlwm hauv peb feeb, lawv tsis kam them nqi rau kuv. Tab sis nws tsis yog lub sijhawm uas raug nqi, nws yog qhov haujlwm uas raug nqi. Peb yuav tsum xyaum.
Comic 8. Tus neeg mob ib txwm npau taws
Nyob zoo cov neeg siv khoom! Ua ntej tshaj plaws, koj yuav tsum paub tias kuv tab tom ntaus cov lus no nrog kuv tus ntiv tes nruab nrab.
Yog lawm, tus neeg siv khoom feem ntau npau taws thiab nws nyuaj kom tau txais daim ntawv thov lossis cov ntaub ntawv qhia meej meej los ntawm nws. Yog li ntawd nws yog qhov zoo dua los muab sijhawm rau nws los tiv tauj koj los ntawm ib qho app nrog cov ntawv ntse, kho kom haum, vim tias cov khoom siv hluav taws xob yuav ua rau txhua yam, thiab tus thawj tswj hwm nruj yuav muaj lub sijhawm los tsom.
Los ntawm txoj kev, tus neeg siv txoj kev npau taws yog nkag siab: nyob rau hauv qhov kev tshwm sim ntawm breakdowns, malfunctions, downtime thiab tsis ua hauj lwm ntawm cov khoom, tus neeg siv raug kev txom nyem los ntawm lub ceev ceev ntawm cov kev pab cuam department feem ntau txiav txim siab npaum li cas cov kev poob no loj npaum li cas thiab sai npaum li cas lawv. yuav raug them. Tam sim no koj puas to taub tias tos 45 feeb rau cov lus teb ntawm kab yog kev puas tsuaj?
Comic 9. Qhov teeb meem muaj qhov muag loj
Peb cov khoos phis tawj tsis raug txiav txim, peb raug yuam ua txhua yam manually!
Rau tib lub laj thawj los ntawm cov ntsiab lus saum toj no, tus neeg siv feem ntau exaggerates qhov ntsuas ntawm qhov kev puas tsuaj: nws tshaj tawm tias txhua yam tawg (tab sis qhov tseeb lub ntsaws tau poob tawm ntawm lub qhov (socket), tsis muaj dab tsi ua haujlwm (qhov tseeb, ib qho module tau ua tsis tiav) , tag nrho cov khoom siv hluav taws kub (lub khawm nyam yog flashing), peb tau txais kev poob qis (lub dispenser overfills 2 ml ib liter), cov neeg ua haujlwm tau koom nrog kev ua txhaum cai thiab tab tom nrhiav kev lag luam (lub dispenser tsis refill 4 ml ib. litre). Txawm li cas los xij, muaj laj thawj rau kev tiv tauj, thiab koj txoj haujlwm yog los pab tus neeg siv khoom ua tiav daim ntawv thov raws li qhov ua tau. Ib zaug ntxiv, daim ntawv thov tsim thiab tus neeg siv khoom tus kheej tus account (lossis txawm tias daim ntawv thov mobile, zoo li ). Nws yog ib qho tseem ceeb tshwj xeeb los muab cov neeg siv khoom muaj peev xwm taug qab cov kev hloov pauv hauv cov xwm txheej ntawm nws daim ntawv thov.
Comic 10. Kev pabcuam yog kev lom zem. Tab sis ua ntej - kev tshaj lij
Ua tsaug rau koj qhov kev thov txhawb nqa. Kev hu xov tooj tuaj yeem raug kaw rau lub hom phiaj tswj kom zoo, tab sis feem ntau yuav tsuas yog muab qee yam rau peb luag hauv chav so tom qab.
Yog lawm, muaj ntau yam lom zem hauv lub neej ntawm cov kws ua haujlwm pabcuam, ntawm no yog qee cov lus hais los ntawm cov neeg ua haujlwm sib txawv:
"Koj cov kws tshaj lij tuaj nrog lub tshuab nqus tsev thiab ua rau nws ntawm lub khoos phis tawj, peb tsis hu rau cov neeg ntxuav." // cov neeg ua haujlwm ntawm lub tuam txhab roj refining rau IT outsourcer (cov tub yees tau khaws cov plua plav los ntawm thoob plaws lub ntiaj teb)
"Nws peeps, ces slurps, slurps, thiab lub teeb ntsais muag." // lub twj tso kua mis ntawm lub tshuab hluav taws xob ntawm qhov chaw nres tsheb roj ya tawm
"Muaj suab nrov, crackling thiab creaking nyob rau hauv lub roj dispenser" // peb tuaj txog, qhib lub hau ntawm lub qub Livna, thiab muaj cov noog wagtail tau ua ib lub zes thiab twb hatched nws cov me nyuam qaib; kaw ntsiag to thiab tsis cuam tshuam lawv
"Muaj yuav luag ib nrab ib 'meter' ntawm snot nyob rau hauv ib chim" // nyob rau hauv cov roj tank ntawm qhov chaw nres tsheb roj muaj cov av nkos los ntawm cov roj zoo heev Lavxias teb sab, nws tau ntxuav nrog lub tsheb thauj neeg mob ntawm lub luag haujlwm los tiv thaiv cov neeg ua haujlwm lom.
“Lub phom yog jammed thiab peb tsis tuaj yeem ntxuav nws. Tus thawj coj yuav tuaj txog tag kis, nws yuav tsum ua haujlwm. " // hais txog lub dispenser hose phom ntawm qhov chaw nres tsheb roj
“Puas yog lub server poob? Tsis yog, nws tsis poob, nws tau sawv ntawm phab ntsa!” // nyob rau hauv teb rau kev qhia meej ntawm kev thov rau qhov teeb meem nrog kev ceev ntawm lub server sab hauv
"Lub tshuab luam ntawv zom txhua yam" // daim ntawv tsis tu ncua
Tab sis koj yuav tsum tsis txhob nqa mus: kev pabcuam, kev txhawb nqa thiab kev saib xyuas cov cuab yeej yog qhov hnyav heev.
Tus yuam sij rau kev ua haujlwm zoo rau cov neeg siv khoom yog tsim cov qauv kev tswj hwm kev pabcuam zoo thiab cov txheej txheem kev lag luam yooj yim rau kev daws cov neeg siv khoom tsis txaus siab.
Koj yuav tsum tsis nco qab mus ib txhis txog:
- Ntev txuas chains.
- Lub sijhawm tos ntev rau kev pabcuam.
- Hais txog cov neeg siv khoom tsis nco qab cov dab neeg - txhua zaus zaj dab neeg ntawm kev tawg yog pom tias ua tiav, nws yuav tsum tau rov hais dua.
Ua haujlwm li cas?
- Thawj txoj cai yog khaws cov ntaub ntawv keeb kwm ntawm tus neeg siv khoom thiab nws cov khoom siv uas tau txais kev pabcuam los ntawm koj. Tsis muaj dab tsi phem tshaj qhov yuav tsum tau piav qhia ntau zaus tias qhov teeb meem ntawm cov cuab yeej siv yog dab tsi - raws nraim li tus naj npawb ntawm cov kws tshaj lij rau tus uas koj tau pauv. tso cai rau koj sau tag nrho cov ntsiab lus ntawm kev sib raug zoo, txuag qhov xwm txheej, tsim cov khoom siv passport - uas yog, tswj cov ntaub ntawv hauv txoj hauv kev uas txhua tus kws ua haujlwm pabcuam tuaj yeem pom tus neeg siv khoom keeb kwm tam sim ntawd thiab tuaj yeem teb tam sim lossis tam sim hloov qhov kev thov mus rau tus kws tshaj lij txoj cai.
- Muaj lwm qhov tseem ceeb ntawm kev pabcuam kev tswj xyuas haujlwm. Yog tias lub tuam txhab tsis tuaj yeem muab cov engineers nrog cov cuab yeej uas ua rau lawv ua haujlwm tau zoo thiab ntsuas tau, nws yuav tsum tsis txhob siv KPIs. Txwv tsis pub, nws hloov tawm tias cov coefficients tau qhia, tab sis qhov tseeb ntawm lawv qhov kev siv tsis tau saib xyuas - vim li ntawd, ua tiav kev ua haujlwm ntawm cov neeg ua haujlwm.
- Koj yuav kawm paub ntau ntxiv txog koj cov khoom thiab cov kev pabcuam uas tau muab. Koj yuav sau cov kev tshuaj xyuas, thov, xwm txheej thiab, raws li cov ntaub ntawv no, nkag siab tias cov neeg siv khoom xav tau dab tsi los ntawm koj cov khoom. Cov ntaub ntawv zoo li no yuav ua rau koj cov ntaub ntawv rov qab thiab pab koj nrhiav kev txhim kho vector.
Lub chaw pabcuam zoo nrog kev ua haujlwm siab zoo yog qhov nyiaj tau los ntxiv rau lub tuam txhab. Tau kawg, muaj kev sim siab zoo tsis yog los tsim lub tuam tsev pabcuam thiab siv lub peev xwm ntawm cov neeg ua haujlwm uas twb muaj lawm, vim tias kev tsim lub tuam tsev pabcuam yog tus nqi. Txawm li cas los xij, cov nqi no yuav them sai sai vim tias:
- Koj yuav nce kev muag khoom thiab cov neeg siv khoom lub neej - tsis muaj cov neeg siv khoom txaus siab nkim nyiaj rau cov kev pabcuam thiab cov khoom lag luam uas tsis muaj kev txhawb nqa.
- Kev pabcuam cov neeg siv khoom txuag nyiaj rau koj lub lag luam thiab koj cov neeg siv khoom, vim tias ... Muaj cov neeg ua haujlwm tshwj xeeb pab daws teeb meem ua ntej lawv tshwm sim. Cov neeg siv khoom tsis ua mob rau koj lub koob npe nrov vim tias txhua qhov xwm txheej raug cuam tshuam nrog kev tshaj lij thiab sai.
- Koj cov neeg siv tseem yog koj cov beta testers thiab cov kws pab tswv yim tseem ceeb hauv kev txhim kho kev lag luam - thiab qhov no txuag ntawm kev tshawb fawb, thiab cov neeg ua haujlwm puv sijhawm, thiab cov kauj ruam tsis raug hauv kev tsim khoom.
Muaj ib lub chaw pabcuam, tech. kev txhawb nqa, ua tus tsim tawm lossis daws txhua yam teeb meem ntawm sab ntawm koj lub tuam txhab rau cov neeg siv khoom sab hauv txhais tau hais tias kev lav phib xaub rau lwm tus neeg cov txiaj ntsig, kev ua tau zoo thiab nrawm ntawm lwm tus neeg txoj haujlwm, qhov tseeb ua kom muaj kev ua haujlwm thiab txuas ntxiv ntawm cov txheej txheem. Thiab sab nraud kev lom zem ntawm kev txhawb nqa kev ua ub no tsis yog qhov kawg ntawm cov dej khov ntawm cov kev cov nyom uas cov kev pabcuam ntsib txhua hnub. Yog li, lawv luag ntxhi - thiab qhov txaus, cia peb mus ua haujlwm!
Siv lub sijhawm no, peb pab neeg ua kev zoo siab rau txhua tus nyob rau yav dhau los System Administrator Day, nrog rau Hnub Ua Haujlwm Pabcuam Kev Pabcuam uas yuav los rau lub Yim Hli 1st! Thiab feem ntau, rau cov kws tshaj lij, mus ua haujlwm zoo li hnub so :)
Thiab qhov no yog peb thiab qhov xwm ntawm Karelia
Tau qhov twg los: www.hab.com