Hauv tsab xov xwm no peb yuav muab cov ncauj lus kom ntxaws txog qhov ua tau . Tus tshiab version ntawm PBX muaj ntau yam kev txhim kho hauv kev ua haujlwm zoo ntawm cov neeg siv khoom thiab nce cov neeg ua haujlwm tsim khoom. Nyob rau tib lub sijhawm, kev ua haujlwm ntawm qhov system engineer pabcuam lub kaw lus yog qhov yooj yim dua.
Hauv v16, peb tau nthuav dav lub peev xwm ntawm kev sib koom ua haujlwm. Tam sim no lub kaw lus tso cai rau koj sib txuas lus tsis tsuas yog ntawm cov neeg ua haujlwm, tab sis kuj nrog koj cov neeg siv khoom thiab cov neeg siv khoom. Ib lub chaw hu xovtooj tshiab tau muab ntxiv rau hauv 3CX hu xovtooj. Kev koom ua ke nrog CRM systems kuj tau nthuav dav, cov cuab yeej tshiab rau kev saib xyuas cov kev pabcuam zoo tau ntxiv, suav nrog PBX Tus Txheej Txheem Tshiab.
New 3CX contact center
Tom qab sau cov lus tawm tswv yim los ntawm ntau dua 170000 cov neeg siv khoom thoob ntiaj teb, peb tau tsim lub chaw hu xov tooj tshiab los ntawm hauv av uas muaj zog ntau dua thiab ua kom muaj zog. Ib qho tseem ceeb ntawm kev tsim kho tshiab yog hu xov tooj raws li tus neeg ua haujlwm tsim nyog. Txoj kev no tsuas yog pom nyob rau hauv cov chaw hu xov tooj tshwj xeeb kim, thiab 3CX muab nws ntawm ib feem ntawm tus nqi ntawm cov kev daws teeb meem los ntawm cov neeg sib tw. Cov yam ntxwv no muaj nyob rau hauv 3CX Enterprise tsab. Nco ntsoov tias kev hu xov tooj los ntawm kev tsim nyog tsuas yog qhov pib ntawm kev txhim kho 3CX hu xov tooj tshiab. Cov yam ntxwv tshiab ntawm cov chaw hu xov tooj "tiag tiag" yuav tshwm sim hauv kev hloov tshiab yav tom ntej.
Niaj hnub no, cov neeg siv khoom feem ntau tsis xav hu rau lub tuam txhab; nws yooj yim dua rau lawv hu rau koj los ntawm lub qhov rais sib tham ntawm lub vev xaib. Ua raws li cov kev xav tau ntawm cov neeg siv khoom, peb tau tsim lub chaw hu xov tooj tshiab widget uas tso cai rau tus neeg tuaj saib lub vev xaib sau rau kev sib tham thiab txawm hu rau koj los ntawm qhov browser! Nws zoo li qhov no - cov neeg ua haujlwm uas pib sib tham tuaj yeem hloov mus rau lub suab sib txuas lus tam sim ntawd, thiab tom qab ntawd txawm tias video. Qhov kev sib txuas lus kawg-rau-kawg no ua kom muaj kev pabcuam zoo - tsis muaj kev cuam tshuam hauv kev sib txuas lus ntawm tus neeg yuav khoom thiab koj cov neeg ua haujlwm.
Kev sib txuas lus widget rau lub vev xaib yog muaj pub dawb nrog rau tag nrho cov ntawv ntawm 3CX (txawm qhov pub dawb!). Qhov zoo ntawm peb cov widget tshaj li cov kev pabcuam thib peb sib tham yog tias tus neeg tuaj saib lub vev xaib tsis tas yuav hu koj rov qab los ntawm lub xov tooj tsis tu ncua - nws pib hauv kev sib tham thiab tam sim ntawd txuas ntxiv los ntawm lub suab. Koj cov neeg ua haujlwm tsis tas yuav kawm txog kev sib txuas ntawm cov kev pabcuam thib peb, thiab tus thawj tswj hwm tsis tas yuav txhawb nqa lawv. Tsis tas li ntawd, koj txuag tau nyiaj ntau ntawm cov nyiaj them txhua hli rau cov kev pabcuam kev sib txuas lus thib peb rau koj lub vev xaib.
Txhawm rau txuas lub widget rau lub xaib thiab ntxiv ib qho thaiv ntawm cov cai rau koj qhov chaw (yog tias lub xaib tsis nyob hauv WordPress, ). Tom qab ntawd teeb tsa qhov kev sib txuas rau PBX, qhov tshwm sim ntawm lub qhov rais sib tham thiab qhia rau ntawm nplooj ntawv twg lub widget yuav tsum tshwm sim. Cov neeg ua haujlwm yuav tau txais cov lus thiab teb rau cov qhua ncaj qha los ntawm 3CX lub vev xaib tus neeg siv khoom. Thov nco ntsoov tias cov thev naus laus zis no nyob hauv kev sim beta thiab cov yam ntxwv tshiab yuav raug ntxiv rau hauv kev hloov tshiab yav tom ntej.
Hauv 3CX v16 peb kuj tau txhim kho lub server . Cov tshuab CRM tshiab tau raug ntxiv, thiab rau CRMs txhawb, hu rau cov ntaub ntawv, ntxiv kev xaiv thiab CRM dialers (dialers) tau tshwm sim. Qhov no tso cai rau kev hu xov tooj tuaj yeem ua tiav rau hauv CRM interface. Kev them nyiaj yug rau kev hu tawm los ntawm CRM dialers tam sim no tsuas yog siv rau Salesforce CRM, tab sis yuav muab ntxiv rau lwm CRMs raws li REST API txhim kho.
Txhawm rau muab kev pabcuam zoo, nws yog ib qho tseem ceeb kom nkag siab tias koj cov neeg siv khoom tau txais kev pab npaum li cas. Hauv v16, ib qho kev txhim kho tseem ceeb tau ua rau qhov no - Tus Neeg Ua Haujlwm Saib Xyuas Kev Ua Haujlwm tshiab rau kev hu thiab sib tham. Tsis tas li ntawd, cov ntawv ceeb toom tau raug txhim kho thiab ntxiv lub peev xwm los khaws cov ntaub ntawv hu. Hu rau cov thawj tswj hwm tau thov kom muaj lub sijhawm zoo li no tau ntev!
Lub Chaw Hu Xov Tooj Tshiab Tus Neeg Ua Haujlwm Vaj Huam Sib Luag muab kev saib xyuas yooj yim ntawm cov xwm txheej hauv lub qhov rai pop-up cais. Nyob rau tib lub sijhawm, cov ntaub ntawv tshiab cov qauv yuav raug ntxiv rau nws, piv txwv li, cov thawj coj rau kev ntsuas tus neeg teb xov tooj KPIs.
Kev tshaj tawm hu xov tooj yog qhov tsis muaj zog hauv 3CX qhov tseeb vim nws qhov chaw hu xov tooj qub qub. Tus tshiab architecture ntawm Queue kev pabcuam hauv v16 tau txhim kho qhov zoo ntawm cov ntaub ntawv. Tau kawg, ntau qhov tsis raug thiab tsis raug sau tseg ua ntej tau raug kho. Cov ntawv ceeb toom tshiab yuav tshwm sim hauv kev hloov tshiab yav tom ntej.
Kev kaw cov neeg siv kev sib tham yog siv nyob rau hauv txhua lub chaw hu xov tooj los tswj cov kev pabcuam zoo thiab, qee zaum, ua raws li kev cai lij choj. Hauv v16 peb tau txhim kho qhov ua tau zoo no. Tag nrho cov ntaub ntawv hais txog kev hu xov tooj, suav nrog qhov txuas mus rau cov ntaub ntawv kaw suab, tam sim no khaws cia hauv cov ntaub ntawv. Tsis tas li ntawd, lub kaw lus lees paub (txhais lus rau hauv cov ntawv siv Google cov kev pabcuam) thawj feeb ntawm txhua qhov kev kaw cia - tam sim no koj tuaj yeem pom qhov kev sib tham uas xav tau siv cov lus tseem ceeb. Raws li tau hais, hu xov tooj kaw tuaj yeem khaws cia rau sab nraud . Tus naj npawb tseem ceeb ntawm cov ntaub ntawv kaw tseg tsis tas yuav tsum muaj cov disk loj hauv zos. Qhov no tsis yog tsuas yog tso cai rau koj siv pheej yig VPS hosting, tab sis kuj tseem ua kom ceev cov thaub qab thiab rov qab los ntawm 3CX server.
UC thiab kev sib koom tes
Hauv v16, cov thev naus laus zis tshiab rau kev sib koom tes ntawm cov neeg ua haujlwm tau tshwm sim - tag nrho-fledged , built-in web softphone thiab CRM kev koom ua ke rau kev hu tawm. Peb kuj tau txhim kho lub vev xaib neeg siv interface thiab nthuav dav lub peev xwm ntawm kev sib tham thiab kev sib tham video.
Lub kaw lus tshiab siv qhov tseeb version ntawm Microsoft Office API thiab txhawb nqa tag nrho Office 365 subscriptions, pib nrog tus nqi qis lag luam Essentials. Synchronization ntawm Office 365 cov neeg siv nrog 3CX tau ua tiav - ntxiv lossis tshem tawm cov neeg siv hauv Office 365 tsim thiab tshem tawm cov txuas txuas ntxiv hauv PBX. Syncing Office hu ua haujlwm tib yam. Thiab daim ntawv qhia hnub synchronization tso cai rau koj tuaj yeem teeb tsa cov xwm txheej ntawm koj 3CX txuas ntxiv nyob ntawm koj li xwm txheej hauv koj daim ntawv qhia hnub Outlook.
WebRTC browser softphone, uas muaj nyob rau hauv v15.5 raws li beta, tam sim no tau tso tawm. Tus neeg siv 3CX tuaj yeem hu ncaj qha los ntawm browser, tsis hais txog OS thiab tsis muaj kev txhim kho cov ntawv thov hauv zos. Los ntawm txoj kev, nws koom nrog Sennheiser headsets - hu xov tooj teb khawm tau txais kev txhawb nqa.
Kev sib tham ua haujlwm tau zoo heev hauv v16. Kev sib tham hauv xov tooj ntawm tes tau nce mus rau cov ntawv thov zoo li WhatsApp. 3CX Chat muaj qhov ua haujlwm zoo sib xws thiab ua haujlwm zoo ib yam - cov neeg siv yuav pom nws yooj yim rau siv. Xa cov ntaub ntawv, duab thiab emojis tau tshwm sim. Nyob rau yav tom ntej, cov lus xa tawm ntawm cov neeg siv thiab khaws cov kev sib tham yuav tshwm sim. Cov ntawv ceeb toom sib tham kuj tseem yuav muaj - qhov tseem ceeb rau cov thawj coj hauv chaw hu xov tooj.
Ib qho tshwj xeeb uas nyob hauv 3CX tus neeg siv khoom rau Windows thiab tsis tuaj yeem nyob hauv lub vev xaib tus neeg siv khoom yog qhov teeb tsa ntawm BLF ntsuas ncaj qha los ntawm tus neeg siv. Ua tsaug rau nws, cov neeg ua haujlwm tuaj yeem nruab BLF cov cim qhia ntawm nws tus kheej yam tsis muaj kev koom tes nrog tus thawj tswj hwm. Tam sim no qhov teeb tsa BLF ua haujlwm hauv tus neeg siv khoom web. Tsis tas li ntawd, cov ntaub ntawv ntxiv txog tus neeg siv khoom tau muab ntxiv rau hauv daim npav pop-up hu. Hauv luv luv, nws tam sim no yooj yim dua los hloov ntawm lub vev xaib softphone, IP xov tooj, thiab Android thiab iOS apps.
Web Conferences 3CX WebMeeting
Yog tias koj tseem siv nyiaj hauv Webex lossis Zoom lub vev xaib sib tham, nws yog lub sijhawm los hloov kho rau 3CX! MCU WebMeeting tau tsiv mus rau Amazon infrastructure. Qhov no ua rau nws muaj peev xwm ua kom muaj kev ntseeg siab, txhim kho kev sib kis tau zoo, thiab xyuas kom meej cov yeeb yaj kiab thiab suab zoo nrog ntau tus neeg koom. Kuj tseem nco ntsoov tias tam sim no sib koom koj lub vijtsam tsis tas yuav txhim kho qhov browser txuas ntxiv. Thiab ib qho tshiab ntxiv - tam sim no cov neeg tuaj koom tuaj yeem hu rau hauv WebRTC lub rooj sib tham hauv lub vev xaib los ntawm cov xov tooj tsis tu ncua - thiab koom nrog lub suab, tsis tas siv PC thiab browser.
Cov yam ntxwv tshiab rau cov thawj coj
Tau kawg, peb tsis tau hnov ββββqab txog kev tswj hwm qhov system. Txhim kho PBX kev ruaj ntseg thiab kev ua tau zoo. Ua tsaug ntau uas peb yuav tau ! Lwm qhov nthuav dav ntawm v16 yog qhov kev pabcuam tshiab - 3CX Instance Manager, uas tso cai rau koj los tswj tag nrho koj cov PBXs los ntawm ib qho interface.
Rau cov tuam txhab me, nws yuav muaj txiaj ntsig ntau dua los tuav lub PBX tsis nyob hauv huab, tab sis hauv zos ntawm tus qauv Raspberry Pi 3B + ntaus ntawv, uas raug nqi ib ncig $ 50. Txhawm rau ua tiav qhov no, peb txo qis cov txheej txheem thiab lub cim xeeb, thiab tau pib v16 ntawm qhov tsis xav tau ARM Raspberry ntau tshaj plaws thiab pheej yig VPS servers.
3CX Instance Manager tso cai rau koj los tswj hwm txhua qhov teeb tsa PBX. Qhov no yog ib qho kev daws teeb meem zoo rau cov neeg koom ua ke - 3CX cov neeg koom tes thiab cov neeg siv khoom loj. Koj tuaj yeem nruab qhov hloov tshiab ib txhij ntawm txhua lub tshuab, saib xyuas cov xwm txheej ntawm cov kev pabcuam, thiab saib xyuas qhov tsis raug, xws li tsis muaj qhov chaw disk. Cov kev hloov tshiab tom ntej no yuav suav nrog kev tswj hwm ntawm SIP pob tw thiab cov cuab yeej txuas nrog los ntawm 3CX SBC kev pabcuam, kev saib xyuas cov xwm txheej kev nyab xeeb thiab kev sim chaw taws teeb ntawm qhov zoo ntawm VoIP tsheb.
Peb niaj hnub ua haujlwm ntawm kev ruaj ntseg thev naus laus zis rau kev sib txuas lus hauv tuam txhab. 3CX v16 ntxiv qhov nthuav kev ruaj ntseg feature - ib daim ntawv teev npe thoob ntiaj teb ntawm qhov tsis txaus ntseeg IP chaw nyob sau los ntawm txhua qhov teeb tsa 3CX hauv ntiaj teb. Cov npe no yog tom qab kuaj xyuas (IP chaw nyob raug txheeb xyuas thiab raug txwv tsis tu ncua) thiab xa rov qab mus rau tag nrho 3CX servers, suav nrog koj lub cev. Qhov no ua kom muaj kev tiv thaiv huab cua tiv thaiv hackers. Tau kawg, tag nrho 3CX qhib-qhov chaw tau hloov kho mus rau qhov tseeb versions. Thov nco ntsoov tias kev siv cov tshuab tsis tu ncua nrog cov qauv qub ntawm cov khoom siv - database, web server, thiab lwm yam. ho nce qhov kev pheej hmoo ntawm ntxeem tau. Los ntawm txoj kev, tam sim no koj tuaj yeem txwv tsis pub nkag mus rau 3CX interface los ntawm IP chaw nyob.
Ntawm lwm cov nta rau cov thawj coj, peb nco ntsoov cov txheeb cais ntawm RTCP raws tu qauv, uas pab txheeb xyuas cov teeb meem nrog kev sib txuas lus zoo; luam tus lej txuas ntxiv - tam sim no koj tuaj yeem tsim nws raws li daim ntawv theej ntawm ib qho uas twb muaj lawm, hloov pauv tsuas yog cov kev txwv yooj yim. Tag nrho 3CX interface tau hloov mus rau ib qho kev hloov kho ib zaug, thiab tam sim no koj tuaj yeem hloov qhov kev txiav txim ntawm BLF ntsuas los ntawm tsuas yog rub tus nas.
Daim ntawv tso cai thiab tus nqi
Txawm hais tias twb muaj tus nqi pheej yig heev, peb tau hloov kho lawv qis dua. 3CX Standard tsab tau poob rau hauv nqe los ntawm 40% (thiab cov dawb version tau nthuav mus rau 8 ib txhij hu). Tau hloov me ntsis , muaj nyob rau hauv ntau yam. Cov ntawv tso cai nruab nrab kuj tau ntxiv, uas yuav tso cai rau koj xaiv qhov zoo tshaj plaws PBX peev xwm rau ib lub koom haum tshwj xeeb.
Qhov ntau thiab tsawg daim ntawv tso cai yuav tso cai rau tus neeg siv khoom tsis tuaj yeem yuav daim ntawv tso cai loj dua vim tias tsis muaj qhov tsim nyog nruab nrab. Thov nco ntsoov tias cov ntawv tso cai nruab nrab yog muaj raws li daim ntawv tso cai txhua xyoo nkaus xwb. Tsis tas li ntawd, cov ntawv tso cai no tuaj yeem nthuav dav txhua lub sijhawm yam tsis muaj kev nplua - tsuas yog qhov sib txawv ntawm qhov peev txheej tau them.
3CX Standard edition tam sim no zoo dua rau cov tuam txhab me me uas tsis tas yuav hu rau Queues, ceeb toom lossis hu xov tooj kaw. Cov tuam txhab no yuav them tus nqi qis kawg nkaus rau PBX; Ntxiv mus, Standard rau 8 ib txhij hu yog tam sim no dawb mus ib txhis. Thov nco ntsoov tias cov qauv tsim qauv ntawm PBX nrog tus yuam sij lag luam yuav cia li hloov mus rau Pro thaum hloov kho mus rau version 16. Yog tias koj tsis txaus siab rau qhov kev hloov pauv no, tsis txhob hloov kho mus rau v16.
Cov yam ntxwv Pro tsab tseem zoo ib yam. Rau cov ntawv tso cai me thiab nruab nrab tus nqi raug txo los ntawm 20%! Kev txhim kho tseem ceeb - tam sim no thaum koj tau txais daim ntawv tso cai tshiab (tus yuam sij) los ntawm 3CX lub vev xaib, nws yuav ua haujlwm raws li Pro tsab rau thawj 40 hnub. Koj qhia lub peev xwm ntawm koj tus kheej! Qhov no tso cai rau tus neeg siv khoom thiab tus khub los ntsuas tag nrho cov peev txheej ntawm PBX. Cia peb nco koj uas piv rau cov qauv qauv, cov tshuaj tiv thaiv pro ntxiv rau cov kab, ntawv ceeb toom, kev sib koom ua ke nrog Chaw Haujlwm 365 thiab lwm yam CRM systems.
Hauv Enterprise tsab, peb txuas ntxiv ntxiv cov yam ntxwv uas yav dhau los cov tuam txhab yuav tsum tau them nyiaj ntau dua rau. Piv txwv li, peb tau ntxiv ib qho kev xaiv uas tso cai rau koj los tiv thaiv tus neeg ua haujlwm los ntawm kev kaw qhov kev sib tham. Qhov kev thov ntev tom ntej no yog hu mus rau Queues raws li tus neeg ua haujlwm tsim nyog. Peb ceeb toom rau koj tias tsuas yog 3CX Enterprise txhawb nqa built-in tsis ua haujlwm hauv xov tooj.
Yog tias peb tham txog tus nqi tag nrho ntawm kev ua tswv cuab ntawm 3CX, - tam sim no nws muaj txiaj ntsig ntau dua , tshwj xeeb tshaj yog raws li 3 xyoos. Daim ntawv tso cai perpetual nqi tib yam li 3 daim ntawv tso cai txhua xyoo, tab sis rau daim ntawv tso cai zoo li no koj kuj yuav xav tau rau 2 xyoos (thawj xyoo suav nrog tus nqi ntawm daim ntawv tso cai perpetual). Thov nco ntsoov tias daim ntawv tso cai rau 4 thiab 8 ib txhij hu tam sim no tsuas yog muaj raws li daim ntawv tso cai txhua xyoo.
Ib zaug ntxiv peb xav ceeb toom rau koj tias kev tso npe rau kev hloov kho tshiab (tsuas yog rau cov ntawv tso cai perpetual) tsim nyog cov nyiaj! Txawm tias tsuas yog yuav daim ntawv pov thawj SSL thiab qhov kev pabcuam DNS ntseeg tau yuav kim dua thiab nyuaj rau kev teeb tsa dua li kev rov ua dua koj cov npe. Tsis tas li ntawd, qhov kev tso npe yuav ua kom muaj kev txhim kho kev ruaj ntseg tshiab, tshiab , kev pabcuam thiab txoj cai siv cov ntawv thov smartphone (hauv lwm lo lus, cov ntawv thov mobile tshiab yuav tsis ua haujlwm nrog PBX server qub).
Peb yuav sai sai no tso tawm v16 Hloov tshiab 1, uas yuav suav nrog kev hloov kho lub suab thov kev txhim kho ib puag ncig , tsim cov ntawv sau hauv C#. Tseem yuav muaj kev sib tham txhim kho thiab kev txhawb nqa rau SQL databases rau retrieving cov ntaub ntawv tiv tauj ntawm REST thov.
v16 Hloov tshiab 2 yuav suav nrog hloov tshiab nrog kev saib xyuas hauv nruab nrab ntawm cov chaw taws teeb (IP xov tooj) los ntawm 3CX tswj console (txog 100 xov tooj ib SBC). Tseem yuav muaj kev txhawb nqa rau qee qhov DNS thev naus laus zis rau kev teeb tsa yooj yim ntawm VoIP cov tswv lag luam.
Cov yam ntxwv uas tau npaj yuav suav nrog hauv qhov hloov tshiab tom ntej: kev teeb tsa yooj yim ntawm pawg tsis ua haujlwm (hauv Enterprise tsab), nkag mus rau cov blocks ntawm DID cov lej hauv cov neeg rau zaub mov interface, REST API tshiab rau automating outbound hu thiab KPI tshiab xyuas vaj huam sib luag rau hu xov tooj rau chaw ua haujlwm (Leaderboard).
Nov yog kev tshuaj xyuas. , , siv!
Tau qhov twg los: www.hab.com