Yuav ua li cas peb tsim lub Service Desk ntawm peb tus npau suav

Qee lub sij hawm koj tuaj yeem hnov ​​​​cov lus "qhov khoom loj dua, nws ua haujlwm ntau dua." Nyob rau hauv lub hnub nyoog ntawm cov cuab yeej siv niaj hnub, lub vev xaib nyob deb thiab tus qauv SaaS, cov lus no yuav luag tsis ua haujlwm. Tus yuam sij rau txoj kev vam meej yog kev soj ntsuam tas li ntawm kev ua lag luam, taug qab cov neeg siv khoom thov thiab cov kev xav tau, npaj los mloog cov lus tseem ceeb niaj hnub no, rub nws mus rau hauv lub backlog thaum yav tsaus ntuj, thiab pib tsim nws tag kis. Qhov no yog raws nraim li cas peb tab tom ua haujlwm ntawm HubEx project - cov khoom siv kev pabcuam kev tswj hwm. Peb muaj ib pab neeg ua haujlwm zoo thiab muaj ntau haiv neeg, thiab peb tuaj yeem tsim kev pabcuam kev sib tham, kev ua si hauv xov tooj ntawm tes, lub sijhawm tswj xyuas, lossis cov npe ua haujlwm yooj yim tshaj plaws hauv ntiaj teb. Cov khoom no yuav tawg sai sai ntawm kev ua lag luam, thiab peb tuaj yeem so ntawm peb cov laurels. Tab sis peb pab neeg, los ntawm lub tuam txhab engineering, paub txog thaj chaw uas muaj kev mob ntau, teeb meem thiab teeb meem - qhov no yog kev pabcuam. Peb xav tias nej txhua tus tau ntsib qee qhov kev mob no. Qhov no txhais tau hais tias peb yuav tsum mus qhov twg lawv tos peb. Zoo, peb vam tias lawv ua :)

Yuav ua li cas peb tsim lub Service Desk ntawm peb tus npau suav

Khoom siv: chaos, tsis meej pem, downtime

Rau feem ntau, kev saib xyuas cov cuab yeej yog cov chaw pabcuam uas txuag cov xov tooj los ntawm kev sib ntsib asphalt thiab puddles, thiab laptops los ntawm tshuaj yej thiab kua txiv hmab txiv ntoo. Tab sis peb nyob ntawm Habre, thiab ntawm no muaj cov neeg ua haujlwm pabcuam ntawm txhua hom:

  • tib lub chaw pabcuam no uas kho cov khoom siv hluav taws xob thiab khoom siv hauv tsev;
  • cov chaw zov me nyuam thiab outsourcers rau kev pab cov tshuab luam ntawv thiab cov cuab yeej luam ntawv yog ib qho kev lag luam cais thiab loj heev;
  • multifunctional outsourcers yog cov tuam txhab uas muab kev saib xyuas, kho thiab xauj cov khoom siv hauv chaw ua haujlwm, hluav taws xob, thiab lwm yam. rau chaw ua haujlwm xav tau;
  • cov tuam txhab muab kev pabcuam ntawm cov cuab yeej siv, tshuab, cov khoom thiab cov khoom sib dhos;
  • cov chaw lag luam, cov tuam txhab tswj hwm thiab lawv cov kev pabcuam ua haujlwm;
  • kev pabcuam kev ua haujlwm ntawm ntau yam kev lag luam loj thiab kev sib raug zoo;
  • Cov tuam txhab lag luam sab hauv uas tswj cov khoom siv hauv lub tuam txhab, muab kev kho thiab kev txhawb nqa rau cov neeg siv khoom lag luam sab hauv.

Cov npe teev npe no ua haujlwm txawv, thiab lawv txhua tus paub tias muaj cov tswv yim zoo tshaj plaws: xwm txheej - daim pib - ua haujlwm - xa khoom thiab lees txais kev ua haujlwm - kaw daim pib - KPI - nyiaj ntxiv (them nyiaj). Tab sis feem ntau cov saw no zoo li no: AAAAH! - Dab tsi? - Kev tawg! - Qhov twg? - Peb tsis tuaj yeem ua haujlwm, lub sijhawm poob haujlwm no yog koj qhov txhaum! Ceev ceev! Tseem ceeb! - Crap. Peb ua haujlwm. - Qhov xwm txheej ntawm kev kho yog dab tsi? Thiab tam sim no? - Ua tiav, kaw daim pib. -Auj ua tsaug. β€” Kaw daim pib. - Yog, yog, kuv tsis nco qab lawm. β€” Kaw daim pib.

Kuv nkees nyeem ntawv, Kuv xav sim nrog kuv txhais tes, siv thiab thuam koj qhov kev pabcuam! Yog li ntawd, sau npe nrog Hubex thiab peb tau npaj ua haujlwm nrog koj.

Vim li cas qhov no tshwm sim?

  • Tsis muaj lub tswv yim rau kev saib xyuas cov cuab yeej - txhua rooj plaub yog suav tias yog haphazardly, siv sij hawm los ua qhov tshwj xeeb, thaum muaj ntau txoj haujlwm tuaj yeem sib koom ua ke thiab coj los ua tus txheej txheem sab hauv.
  • Tsis muaj kev soj ntsuam kev pheej hmoo ua haujlwm. Hmoov tsis zoo, lub tuam txhab yuav siv ntau yam kev nqis tes ua tom qab qhov tseeb, thaum cov kev kho tshiab twb xav tau, thiab qhov phem tshaj plaws, pov tseg. Tsis tas li ntawd, cov tuam txhab feem ntau tsis nco qab coj mus rau hauv tus account tias yuav tsum muaj ib qho nyiaj hloov pauv hauv cov cuab yeej cuab tam - yog, cov no yog cov khoom tsis tsim nyog hauv kev suav nyiaj, tab sis cov nqi ntawm lawv cov kev yuav khoom thiab kev saib xyuas yuav qis dua qhov poob ntawm kev poob qis hauv kev ua haujlwm. los yog kev ua haujlwm ntau lawm.
  • Tsis muaj kev npaj khoom siv. Ib txoj kev tswj hwm kev pheej hmoo yog ib qho tseem ceeb ntawm cov cuab yeej ua haujlwm. Koj yuav tsum paub meej: lub sijhawm ntawm kev saib xyuas, lub sijhawm ntawm cov khoom muag thiab kev tshuaj xyuas kev tiv thaiv, kev saib xyuas cov xwm txheej uas ua rau kev txiav txim siab txog kev ua haujlwm ntxiv nrog cov khoom siv, thiab lwm yam.
  • Cov tuam txhab tsis khaws cov ntaub ntawv ntawm cov khoom siv, tsis txhob taug qab cov txheej txheem kev ua haujlwm: hnub ntawm kev ua haujlwm tsuas tuaj yeem taug qab los ntawm kev nrhiav cov ntaub ntawv qub, keeb kwm ntawm kev saib xyuas thiab kho tsis tau sau tseg, cov npe ntawm kev hnav thiab tsim kua muag thiab xav tau cov khoom seem thiab Cheebtsam tsis khaws cia.

Yuav ua li cas peb tsim lub Service Desk ntawm peb tus npau suav
Tau qhov twg los. Garage Brothers tsis siv HubEx. Tab sis nyob rau hauv vain!

Peb xav ua tiav dab tsi los ntawm kev tsim HubEx?

Tau kawg, tam sim no peb tsis lees paub tias peb tau tsim software uas tsis muaj nyob ua ntej. Muaj ntau yam khoom siv tswj kev tswj xyuas, Kev Pab Cuam Tshuam, kev lag luam ERP, thiab lwm yam ntawm kev ua lag luam. Peb tau tuaj hla cov software zoo sib xws ntau dua ib zaug, tab sis peb tsis nyiam qhov cuam tshuam, tsis muaj cov neeg siv khoom vaj huam sib luag, tsis muaj lub xov tooj ntawm tes, siv cov khoom qub thiab kim DBMS. Thiab thaum tus tsim tawm tsis nyiam ib yam dab tsi heev, nws yuav tsim nws tus kheej. Cov khoom nws tus kheej tuaj tawm ntawm lub tuam txhab loj engineering, i.e. Peb tus kheej tsis muaj lwm yam tshaj li cov neeg sawv cev ntawm kev ua lag luam. Yog li ntawd, peb paub raws nraim qhov mob cov ntsiab lus ntawm kev pab cuam thiab warranty kev pab cuam thiab coj mus rau hauv tus account thaum tsim txhua yam khoom tshiab feature rau tag nrho cov lag luam sector. 

Thaum peb tseem nyob rau theem ntawm kev pib thev naus laus zis, peb nquag txuas ntxiv txhim kho thiab txhim kho cov khoom, tab sis tam sim no cov neeg siv HubEx tuaj yeem tau txais cov cuab yeej yooj yim thiab ua haujlwm. Tab sis peb yuav tsis tso kev thuam ib yam - yog vim li cas peb thiaj tuaj rau Habr.

Muaj cov teeb meem tseem ceeb ntxiv uas HubEx tuaj yeem daws tau. 

  • Tiv thaiv cov teeb meem es tsis daws lawv. Lub software khaws cov ntaub ntawv ntawm txhua yam khoom siv, kho thiab tu, thiab lwm yam. Qhov "Thov" tuaj yeem teeb tsa rau ob qho tib si outsourcers thiab cov kev pabcuam sab hauv - koj tuaj yeem tsim txhua theem thiab cov xwm txheej, ua tsaug rau qhov kev hloov pauv uas koj yuav nco ntsoov paub tseeb tias lub xeev txhua yam khoom nyob hauv. 
  • Tsim kev sib cuag ntawm tus neeg siv khoom thiab tus neeg cog lus - ua tsaug rau kev xa xov, nrog rau cov neeg siv khoom sib cuam tshuam hauv HubEx, koj tsis tas yuav sau ntau pua tsab ntawv thiab teb hu; qhov system interface yuav muaj cov ncauj lus kom ntxaws tshaj plaws.
  • Saib xyuas cov txheej txheem kho thiab tu: npaj, muab kev tiv thaiv kev tiv thaiv, ceeb toom rau cov neeg siv khoom kom tsis txhob muaj teeb meem. (Nco ntsoov tias qhov no yog qhov txias npaum li cas ntawm cov kws kho hniav thiab cov chaw pib tsheb: ntawm qee lub sijhawm koj tau ceeb toom txog kev kuaj xyuas kev tshaj lij lossis kev tshuaj ntsuam xyuas - txawm tias koj nyiam lossis tsis nyiam, koj yuav xav txog nws). Los ntawm txoj kev, peb tab tom npaj sai sai los koom ua ke HubEx nrog nrov CRM systems, uas yuav ua rau muaj txiaj ntsig zoo rau kev tsim kev sib raug zoo nrog cov neeg siv khoom thiab nce qhov ntim ntawm cov kev pabcuam. 
  • Ua cov kev tshuaj ntsuam xyuas uas tuaj yeem tsim lub hauv paus rau kev txiav txim siab ua lag luam tshiab thiab lub hauv paus rau KPIs rau cov neeg ua haujlwm nyiaj tshwj xeeb. Koj tuaj yeem pab pawg cov ntawv thov los ntawm cov xwm txheej thiab theem, thiab tom qab ntawd, raws li qhov sib piv ntawm cov pab pawg rau txhua tus engineer, foreman lossis department, suav KPIs, nrog rau kho cov haujlwm ntawm lub tuam txhab tag nrho: tig cov neeg ua haujlwm, ua haujlwm, thiab lwm yam. (Conventionally, yog hais tias tus thawj coj Ivanov feem ntau ntawm nws cov kev thov yog daig nyob rau hauv lub "qhov teeb meem nrhiav kom tau" theem, tej zaum nws yuav ntsib nrog cov khoom uas tsis paub, ua hauj lwm nrog uas yuav tsum tau ib tug ntev kev kawm ntawm cov lus qhia yuav tsum tau kev cob qhia.)

HubEx: thawj zaug tshuaj xyuas

Galloping hla lub interface

Lub ntsiab kom zoo dua ntawm peb qhov system yog tus tsim qauv. Qhov tseeb, peb tuaj yeem kho lub platform rau txhua tus neeg siv khoom raws li nws cov haujlwm tshwj xeeb thiab nws yuav tsis rov ua dua. Feem ntau, kev siv tshuab platform yog qhov tseeb tshiab rau cov tuam txhab software: rau tus nqi xauj tsev cov kev daws teeb meem, tus neeg siv khoom tau txais ib qho kev hloov kho tag nrho yam tsis muaj teeb meem ntawm scaling, configuration thiab tswj. 

Lwm qhov zoo dua yog kev hloov kho ntawm daim ntawv thov lub neej voj voog. Txhua lub tuam txhab tuaj yeem teeb tsa cov theem thiab cov xwm txheej ntawm cov ntawv thov rau txhua hom ntawv thov hauv ob peb lub clicks, uas yuav ua rau cov txheej txheem ntawm cov ntaub ntawv thiab cov cim qhia ntxaws. Lub platform hloov tau yooj yim muab +100 rau kev yooj yim, ceev ntawm kev ua haujlwm thiab, qhov tseem ceeb tshaj plaws, pob tshab ntawm kev ua thiab cov txheej txheem. 
Hauv HubEx, ib lub tuam txhab tuaj yeem tsim daim ntawv hla tebchaws siv hluav taws xob. Koj tuaj yeem xa cov ntaub ntawv rau koj daim ntawv hla tebchaws, xws li cov ntaub ntawv, video, duab, thiab lwm yam. Nyob ntawd koj tuaj yeem qhia lub sijhawm lav thiab xa cov FAQ nrog cov teeb meem uas cov tswv cuab ntawm lawv tus kheej tuaj yeem daws tau: qhov no yuav ua rau muaj kev ntseeg siab thiab txo cov kev pabcuam hu xov tooj, uas txhais tau tias tso sijhawm rau cov kev daws teeb meem zoo rau cov teeb meem nyuaj. 

Txhawm rau kom paub nrog HubEx, nws yog qhov zoo tshaj los tawm qhov kev thov ntawm lub vev xaib - peb yuav zoo siab ua txhua yam thiab pab koj txheeb xyuas yog tias tsim nyog. "Kov" nws nyob yog qhov qab ntxiag thiab nthuav los ntawm qhov pom ntawm cov qauv software: tus neeg siv interface, tus thawj coj interface, mobile version. Tab sis yog tias koj dheev pom nws yooj yim dua los nyeem, peb tau npaj rau koj cov lus piav qhia luv luv ntawm cov chaw tseem ceeb thiab cov txheej txheem. 

Zoo, yog tias koj tsis muaj sijhawm nyeem ntawv, ntsib HubEx, saib cov yeeb yaj kiab compact thiab dynamic txog peb:

Los ntawm txoj kev, nws yooj yim rau thauj koj cov ntaub ntawv mus rau hauv lub system: yog tias koj khaws koj lub lag luam hauv Excel daim ntawv nthuav qhia lossis lwm qhov, tom qab ntawd ua ntej koj pib ua haujlwm hauv lub kaw lus, koj tuaj yeem hloov mus rau HubEx tau yooj yim. Txhawm rau ua qhov no, koj yuav tsum rub tawm Excel lub rooj template los ntawm HubEx, sau nws nrog koj cov ntaub ntawv thiab xa mus rau hauv lub kaw lus - txoj hauv kev no koj tuaj yeem nkag mus rau cov chaw tseem ceeb rau HubEx ua haujlwm thiab tuaj yeem pib sai. Hauv qhov no, tus qauv tuaj yeem khoob lossis suav nrog cov ntaub ntawv los ntawm lub kaw lus, thiab yog tias cov ntaub ntawv tsis raug nkag, HubEx yuav tsis ua yuam kev thiab yuav rov qab cov lus hais tias muaj teeb meem nrog cov ntaub ntawv. Yog li, koj yuav yooj yim kov yeej ib qho ntawm cov kauj ruam tseem ceeb ntawm automation - sau lub tshuab tsis siv neeg nrog cov ntaub ntawv uas twb muaj lawm.

HubEx Cov

Daim ntawv thov yog qhov chaw tseem ceeb ntawm HubEx. Koj tuaj yeem tsim txhua hom ntawv thov (tsis tu ncua, xwm txheej ceev, lav, teem sijhawm, thiab lwm yam), kho tus qauv lossis ntau tus qauv kom ua tiav daim ntawv thov sai. Hauv nws, cov khoom, qhov chaw nyob ntawm nws qhov chaw nyob (nrog daim ntawv qhia), hom kev ua haujlwm, kev thuam (teem hauv phau ntawv teev npe), hnub kawg, thiab cov neeg ua yeeb yam tau teev tseg. Koj tuaj yeem ntxiv cov lus piav qhia rau koj daim ntawv thov thiab txuas cov ntaub ntawv. Daim ntawv thov sau tseg lub sijhawm pib thiab xaus ntawm kev ua tiav, yog li, lub luag haujlwm ntawm txhua tus neeg ua haujlwm ua pob tshab. Koj tseem tuaj yeem teem caij kwv yees tus nqi ua haujlwm thiab kwv yees tus nqi ua haujlwm ntawm daim ntawv thov.

Yuav ua li cas peb tsim lub Service Desk ntawm peb tus npau suav
Daim ntawv thov tsim

Yuav ua li cas peb tsim lub Service Desk ntawm peb tus npau suav
Muaj peev xwm tsim cov ntawv thov theem raws li lub tuam txhab xav tau
Yuav ua li cas peb tsim lub Service Desk ntawm peb tus npau suav
Tus tsim qauv rau kev hloov pauv ntawm daim ntawv thov theem, uas koj tuaj yeem qhia cov theem, kev sib txuas, thiab cov xwm txheej. Kev piav qhia schematic ntawm xws li "txoj kev" zoo ib yam li kev tsim cov txheej txheem kev lag luam, thiab tuaj yeem siv rau ntau lub hom phiaj.

Txhua daim ntawv thov yog txuam nrog ib yam khoom (khoom siv, thaj chaw, thiab lwm yam). Ib yam khoom tuaj yeem yog txhua qhov chaw uas yuav tsum tau txais kev pabcuam los ntawm koj lub tuam txhab. Thaum tsim ib yam khoom, nws cov duab tau teev tseg, cov yam ntxwv, cov ntaub ntawv, kev sib cuag ntawm tus neeg lub luag haujlwm, hom kev ua haujlwm thiab cov ntawv txheeb xyuas rau cov cuab yeej tshwj xeeb raug txuas. Piv txwv li, yog tias koj xav kuaj xyuas lub tsheb, daim ntawv txheeb xyuas yuav suav nrog cov cwj pwm uas teev cov khoom tseem ceeb, cov rooj sib txoos, thiab kev sim thiab kuaj cov kauj ruam. Raws li kev ua haujlwm nce ntxiv, tus tswv yuav txheeb xyuas txhua qhov chaw thiab yuav tsis nco dab tsi. 

Los ntawm txoj kev, koj tuaj yeem xa daim ntawv thov sai sai los ntawm kev luam theej duab QR code (yog tias cov khoom raug cim los ntawm cov chaw tsim khoom lossis kev pabcuam) - nws yooj yim, nrawm thiab ua haujlwm zoo tshaj plaws. 

Ib daim npav neeg ua haujlwm tso cai rau koj ntxiv cov ntaub ntawv ntau li ntau tau txog tus neeg ua haujlwm: nws lub npe tag nrho, kev sib cuag, hom (nws yog qhov nthuav tshwj xeeb tshaj yog tias koj tuaj yeem tsim tus neeg siv khoom ua tus neeg ua haujlwm thiab muab nws nkag rau HubEx nrog txwv txoj cai), tuam txhab , lub luag haujlwm (nrog txoj cai). Ib lub tab ntxiv ntxiv rau tus neeg ua haujlwm cov kev tsim nyog, los ntawm qhov uas nws pom tseeb tam sim ntawd ua haujlwm li cas thiab cov khoom dab tsi uas tus thawj coj lossis tus kws ua haujlwm tuaj yeem ua. Koj tseem tuaj yeem txwv tus neeg ua haujlwm (cov neeg siv khoom), uas koj tsuas yog yuav tsum tau hloov lub pob "Tshwj xeeb" hauv "Lwm yam" tab - tom qab ntawd, HubEx ua haujlwm yuav tsis muaj rau tus neeg ua haujlwm. Ib txoj haujlwm yooj yim heev tshwj xeeb rau cov chaw pabcuam, thaum cov lus teb ceev rau kev ua txhaum cai yuav yog qhov tseem ceeb rau kev lag luam. 

Yuav ua li cas peb tsim lub Service Desk ntawm peb tus npau suav
Cov neeg ua haujlwm passport

Raws li peb tau hais saum toj no, ntxiv rau, hauv HubEx interface koj tuaj yeem tsim cov ntawv txheeb xyuas, nyob rau hauv uas koj tuaj yeem sau cov cwj pwm - uas yog, cov khoom uas yuav tsum tau kuaj xyuas ua ib feem ntawm kev ua haujlwm nrog txhua hom khoom siv. 

Yuav ua li cas peb tsim lub Service Desk ntawm peb tus npau suav

Raws li cov txiaj ntsig ntawm kev ua haujlwm, lub dashboard nrog kev tshuaj ntsuam xyuas yog tsim nyob rau hauv HubEx system, qhov twg cov txiaj ntsig tau ua tiav thiab cov ntsuas tau tshwm sim hauv daim duab ntawm cov lus thiab cov duab. Nyob rau hauv lub analytical vaj huam sib luag koj tuaj yeem saib cov txheeb cais ntawm daim ntawv thov theem, dhau sijhawm, tus naj npawb ntawm daim ntawv thov los ntawm lub tuam txhab thiab tus neeg ua haujlwm engineers thiab foremen.

Yuav ua li cas peb tsim lub Service Desk ntawm peb tus npau suav
Cov ntaub ntawv txheeb xyuas

Kev kho, kev ua haujlwm thiab kev pabcuam kev pabcuam tsis yog txheej txheem ib zaug, tab sis ua haujlwm rov ua dua, uas, ntxiv rau nws txoj haujlwm ua haujlwm, tseem nqa lub nra ntawm kev lag luam. Thiab, raws li koj paub, muaj ib txoj cai tsis hais: yog tias muaj ib yam dab tsi tshwm sim ntau tshaj ob zaug, automate nws. Nov yog qhov peb tsim nws hauv HubEx tsis siv neeg tsim cov kev thov npaj. Rau daim ntawv thov kev npaj ua tiav, koj tuaj yeem teem sijhawm rau nws qhov rov ua haujlwm tsis siv neeg nrog qhov hloov pauv tau yooj yim: zaus, rov ua dua lub sijhawm nruab hnub (ceeb toom), tus lej rov ua dua, hnub ntawm lub limtiam rau kev tsim cov ntawv thov, thiab lwm yam. Qhov tseeb, qhov teeb tsa tuaj yeem yog txhua yam, suav nrog kev khi rau lub sijhawm ua ntej pib ua haujlwm, uas nws yog qhov tsim nyog los tsim kev thov. Cov kev ua haujlwm tau hloov mus rau qhov xav tau ntawm ob qho tib si los ntawm kev pabcuam thiab kev tswj xyuas cov tuam txhab (rau kev saib xyuas niaj hnub), thiab los ntawm cov tuam txhab ntawm ntau pawg - los ntawm kev tu thiab pib qhov chaw mus rau qhov system integrators, thiab lwm yam. Yog li, kev pabcuam engineers tuaj yeem ceeb toom rau tus neeg siv khoom txog kev pabcuam tom ntej, thiab cov thawj coj tuaj yeem muab cov kev pabcuam.

Yuav ua li cas peb tsim lub Service Desk ntawm peb tus npau suav

HubEx: mobile version

Kev pabcuam zoo tsis yog ib tus neeg ua haujlwm lossis cov kws tshaj lij engineering, nws yog, ua ntej ntawm tag nrho cov, kev txav mus los, muaj peev xwm mus rau tus neeg siv sijhawm luv tshaj plaws thiab pib daws nws qhov teebmeem. Yog li ntawd, tsis muaj daim ntawv thov hloov kho, nws tsis yooj yim sua, tab sis, tau kawg, daim ntawv thov mobile zoo dua.

Lub mobile version ntawm HubEx muaj ob daim ntawv thov rau iOS thiab Android platforms.
HubEx rau lub luag haujlwm pabcuam yog daim ntawv thov ua haujlwm rau cov neeg ua haujlwm pabcuam uas lawv tuaj yeem tsim cov khoom, khaws cov ntaub ntawv ntawm cov khoom siv, saib cov xwm txheej ntawm kev ua haujlwm ntawm daim ntawv thov, sib txuas nrog cov neeg xa xov thiab cov neeg ua haujlwm tsim nyog, sib txuas lus ncaj qha nrog cov neeg siv khoom, pom zoo rau cov neeg siv khoom. tus nqi ntawm kev ua haujlwm, thiab ntsuas nws qhov zoo.

Txhawm rau lees txais thiab kos ib yam khoom siv daim ntawv thov mobile, tsuas yog taw tes rau koj lub xov tooj ntawm tes ntawm nws thiab thaij duab ntawm QR code. Tom qab ntawd, nyob rau hauv daim ntawv yooj yim tshuaj ntsuam, qhov seem tsis tau tso tawm: lub tuam txhab cuam tshuam nrog cov cuab yeej siv, kev piav qhia, duab, hom, chav kawm, chaw nyob thiab lwm yam tsim nyog lossis cov cwj pwm kho. Tau kawg, qhov no yog qhov yooj yim heev rau cov chaw pabcuam txawb, cov kws tshaj lij thiab cov kws tshaj lij, thiab cov tuam txhab outsourcing. Tsis tas li ntawd, hauv daim ntawv thov engineer, raws nraim nws daim ntawv thov thiab daim ntawv thov kev pom zoo yog pom. Thiab tau kawg, qhov kev zov me nyuam xa cov ntawv ceeb toom rau cov neeg siv, uas koj yuav tsis nco ib qho xwm txheej hauv qhov system.
Yuav ua li cas peb tsim lub Service Desk ntawm peb tus npau suav
Yuav ua li cas peb tsim lub Service Desk ntawm peb tus npau suav
Tau kawg, txhua cov ntaub ntawv tam sim ntawd mus rau hauv nruab nrab cov ntaub ntawv thiab cov thawj coj lossis cov thawj coj hauv chaw ua haujlwm tuaj yeem pom tag nrho cov haujlwm ua ntej tus kws ua haujlwm lossis tus thawj coj rov qab mus rau qhov chaw ua haujlwm.

Yuav ua li cas peb tsim lub Service Desk ntawm peb tus npau suav
HubEx rau tus neeg siv khoom yog daim ntawv thov yooj yim uas koj tuaj yeem xa cov lus thov rau kev pabcuam, xa cov duab thiab cov ntawv txuas rau daim ntawv thov, saib xyuas cov txheej txheem kho, sib txuas lus nrog tus neeg cog lus, pom zoo rau tus nqi ntawm kev ua haujlwm, thiab ntsuas nws qhov zoo.

Yuav ua li cas peb tsim lub Service Desk ntawm peb tus npau suav
Qhov kev siv ob-txoj kev ntawm daim ntawv thov txawb no ua kom pom tseeb ntawm kev sib raug zoo, kev tswj hwm kev ua haujlwm, kev nkag siab ntawm kev kho tam sim no ntawm ib lub sijhawm tshwj xeeb - yog li txo tus naj npawb ntawm cov neeg siv khoom tsis txaus siab thiab txo cov load ntawm lub chaw hu lossis kev tshaj lij. kev txhawb nqa.

HubEx chips

Electronic passport ntawm cov khoom siv

Txhua yam khoom, txhua yam khoom siv tuaj yeem raug cim nrog QR code tsim los ntawm HubEx system, thiab thaum muaj kev cuam tshuam ntxiv, luam theej duab cov lej thiab tau txais daim ntawv hla tebchaws hluav taws xob ntawm cov khoom, uas muaj cov ntaub ntawv tseem ceeb txog nws, cov ntaub ntawv tseem ceeb thiab cov ntaub ntawv. 

Yuav ua li cas peb tsim lub Service Desk ntawm peb tus npau suav

Txhua tus neeg ua haujlwm ntawm ib nrais muag

Thaum tsab xov xwm no tau raug tsim, peb tau tshaj tawm lwm qhov kev tso tawm thiab qhia txog kev ua haujlwm tseem ceeb heev los ntawm qhov pom ntawm lub chaw pabcuam: koj tuaj yeem taug qab cov geolocation ntawm tus neeg ua haujlwm txawb ntawm daim ntawv qhia thiab yog li taug qab txoj hauv kev ntawm nws lub zog thiab qhov chaw ntawm ib lub ntsiab lus tshwj xeeb. Qhov no yog tangible ntxiv rau kev daws teeb meem kev tswj kom zoo.

Yuav ua li cas peb tsim lub Service Desk ntawm peb tus npau suav

Raws li koj twb paub lawm, rau software ntawm chav kawm no nws yog ib qho tseem ceeb tsis yog tsuas yog yuav tsum tau txais thiab ua raws li cov kev thov, tab sis kuj muab cov neeg ua hauj lwm ntsuas kev ua tau zoo (tom qab tag nrho, cov kev pab cuam engineers, zoo li tsis muaj leej twg, yog khi rau KPIs, uas txhais tau tias. lawv xav tau ib txheej ntawm qhov tseeb, ntsuas tau thiab muaj feem cuam tshuam). Cov kev ntsuas kev ntsuas kev ua haujlwm zoo tuaj yeem suav nrog, piv txwv li, tus naj npawb ntawm kev rov mus xyuas dua, qhov zoo ntawm kev sau cov ntawv thov thiab cov ntawv txheeb xyuas, qhov tseeb ntawm kev txav mus los raws li cov ntawv qhia, thiab tau kawg, kev soj ntsuam ntawm kev ua haujlwm tau ua tiav. los ntawm tus neeg siv khoom.

Qhov tseeb, HubEx yog rooj plaub thaum nws zoo dua los saib ib zaug dua li nyeem ntawm Habre ib puas zaus. Nyob rau hauv cov kab lus tom ntej no, peb yuav hais txog cov teeb meem ntawm kev ua haujlwm ntawm ntau lub chaw pabcuam, peb yuav txheeb xyuas vim li cas cov thawj coj thiab cov neeg ua haujlwm npau taws heev, thiab peb yuav qhia koj tias qhov kev pabcuam yuav tsum zoo li cas lossis tsis zoo li cas. Los ntawm txoj kev, yog tias koj muaj cov dab neeg txias ntawm hacks lossis pom hauv thaj chaw ntawm kev saib xyuas cov cuab yeej, sau ntawv hauv ib qho lus lossis PM, peb yuav twv yuav raug hu siv cov xwm txheej thiab muab qhov txuas rau koj lub tuam txhab (yog tias koj muab qhov mus tom ntej). 

Peb npaj txhij rau kev thuam, tawm tswv yim, kev tshawb pom thiab kev sib tham zoo tshaj plaws hauv cov lus thiab cov lus ntawm tus kheej. Kev tawm tswv yim rau peb yog qhov zoo tshaj plaws uas tuaj yeem tshwm sim, vim tias peb tau xaiv peb cov vector ntawm kev txhim kho thiab tam sim no peb xav paub yuav ua li cas los ua tus naj npawb ib rau peb cov neeg tuaj saib.

Thiab yog tsis yog Habr, ces ib tug miv?

Yuav ua li cas peb tsim lub Service Desk ntawm peb tus npau suav
Tsis yog qhov no!

Peb kuj siv lub sijhawm no los ua kev zoo siab rau peb tus thawj coj thiab tus tsim Andrey Balyakin rau lub caij ntuj no yeej ntawm 2018-2019 lub caij. Nws yog tus yeej World Champion 2015, European Champion 2012, plaub lub sij hawm Lavxias teb sab tau zus ib 2014 - 2017 hauv snowskiing thiab kitesurfing. Kev ua kis las cua rau tus neeg mob hnyav yog tus yuam sij rau kev ua tiav ntawm cov tswv yim tshiab hauv kev txhim kho πŸ™‚ Tab sis kuv xav tias peb yuav tham txog qhov no tom qab. Nyeem txog yuav ua li cas cov neeg los ntawm St. Petersburg yeej, yuav nyob ntawm no.

Tau qhov twg los: www.hab.com

Ntxiv ib saib