Kuv lub npe yog Daria, Kuv yog tus kws tshuaj ntsuam xyuas khoom. Cov khoom tseem ceeb ntawm kuv lub tuam txhab yog lub rooj pabcuam, lub tshuab huab cua uas ua rau cov txheej txheem kev lag luam automates: piv txwv li, kho kev ua haujlwm, txij nkawm ntawm ntau yam khoom. Ib qho ntawm kuv txoj haujlwm yog los koom nrog hauv cov txheej txheem qhia peb lub platform rau cov neeg siv khoom lag luam, thaum kuv yuav tsum tau dhia mus rau qhov tshwj xeeb ntawm lub tuam txhab tshwj xeeb kom tob li sai tau.
Kuv xav qhia koj li cas peb cov neeg siv khoom, lub tuam txhab kev pabcuam Brant, tau tswj xyuas cov txheej txheem kev ua haujlwm hnyav. Lub tuam txhab tau tig mus rau peb lub platform thaum tus naj npawb ntawm nws cov neeg siv khoom, thiab, raws li, thov kev pabcuam, pib loj hlob sai. Kev lag luam nquag txhim kho, nws zoo heev, dab tsi yog qhov ntes? Qhov tseeb yog tias tus naj npawb ntawm cov txheej txheem niaj hnub zoo sib xws tau nce zuj zus, thiab qhov kev txaus ntshai no tsis tuaj yeem kwv yees. Thiab ib qho ntxiv, nws pom tseeb tias koj tsis tuaj yeem siv tib cov cuab yeej uas ua haujlwm thaum muaj tsawg daim ntawv thov.
Suab paub?
Yog li ntawd, zaj dab neeg ntawm txoj kev cawm seej.
Nws yog cov tuam txhab kev pabcuam siv cov kev ua haujlwm ntawm peb lub platform kom tiav raws li qhov ua tau, vim lawv xav tau kev sib txuas lus sai ntawm ob peb tog. Cov sab no yog dab tsi?
- Cov qhua tuaj noj movtus uas muaj tej yam tawg
- Tus Thawj Saib Xyuas Kev Pabcuam, leej twg lees txais daim ntawv thov, xaiv tus executor thiab tswj nws qhov kev siv
- Lead Engineer, uas ua kom muaj kev tswj xyuas qhov ua tau zoo ntawm kev ua haujlwm thiab muab kev pab cuam thaum ua tiav cov kev thov nyuaj
- Cov kws kho mob tshwj xeeb, leej twg yuav los txog thiab kho qhov teeb meem
Cov ntaub ntawv hais txog lub tuam txhab "Brant"
- Cov kev pabcuam muab: kho thiab lav kev pabcuam ntawm cov khoom siv, kev tsim kho thiab kev ua haujlwm; ntxuav;
- Ntau tshaj 1000 qhov chaw pabcuam nyob hauv Moscow thiab cheeb tsam Moscow;
- Muaj ntau tshaj 60 tus kws kho mob tshwj xeeb ntawm cov neeg ua haujlwm.
- Lub tuam txhab ua ntau tshaj 4500 daim ntawv thov txhua hli.
- Peb siv pseuonyms los txheeb xyuas Brant cov neeg siv khoom hauv cov ntawv no. Cov no yog: tsoom fwv cov saw ntawm cov khw muag khoom noj - cia peb hu nws "Polyanka"; ob lub khw muag tshuaj - "Doctor A" thiab "Doctor B"; chaw pabcuam ntawm tus neeg teb xov tooj "Op Mobile"; nrog rau ntau qhov chaw tsim khoom;
Txhua lub saw tseem ceeb tau hais kom txhua daim ntawv thov txhawb nqa ua haujlwm ua tiav hauv lawv cov kev pabcuam nyiaj txiag. Automation ntawm kev sib cuam tshuam yog siv tau rau ob tus neeg siv khoom thiab cov tuam txhab kev pabcuam, thiab muaj kev ncaj ncees hauv kev pabcuam kev pabcuam. Txawm li cas los xij, thaum muaj ntau tshaj ob tus neeg siv khoom, kev ua haujlwm ntawm lub tuam txhab kev pabcuam hauv ntau qhov kev pabcuam ib zaug tsim teeb meem.
Yuav ua li cas ua ntej qhov kev taw qhia ntawm Service Desk
Polyanka network siv 1C: MRO program; "Tus Kws Kho Mob A" - xa cov ntawv thov los ntawm Intraservice system; "Tus Kws Kho Mob B" thiab "Op Txawb" - los ntawm lawv tus kheej Lub Rooj Pabcuam. Cov neeg siv khoom offline xa cov lus thov ntawm email, hu xov tooj, lossis txawm tias WhatsApp thiab Viber.
Txhua daim ntawv thov tau txais tau sau rau hauv ib daim ntawv Excel. Tus naj npawb ntawm daim ntawv thov ib zaug tuaj yeem muaj ntau dua 4 txhiab - thiab cov no tsuas yog siv cov ntawv thov, tab sis nws tseem yuav tsum tau khaws cov keeb kwm ntawm cov ntawv thov ua tiav.
Cov ntaub ntawv ntsiab lus tsuas yog hem tias yuav tuag txhua lub sijhawm, thiab peb yuav tsum tau ua cov ntawv luam tas li kom tsis txhob poob daim ntawv thov database. Sau cov ntawv thov los ntawm txhua qhov chaw thiab xa lawv mus rau Excel cov ntaub ntawv tau siv sijhawm ntev heev. Thiab tom qab ntawd nws tseem yuav tsum tau xa daim ntawv thov rau cov neeg ua yeeb yam ntawm SMS lus, email, Viber thiab WhatsApp.
Hauv qhov no, qhov kev thov xa mus rau tus kws kho mob tshwj xeeb yuav tsum muaj cov ntaub ntawv siab tshaj plaws uas tsim nyog rau nws qhov kev siv. Tom qab ua tiav daim ntawv thov, nws yog ib qho tsim nyog los sau cov ntaub ntawv hais txog kev siv thiab daim duab qhia. Thiab lwm qhov chaw khaws cia.
Ib tus tuaj yeem xav txog tias nws nyuaj npaum li cas rau kev txais tos ntau lub channel, kaw thiab faib cov ntawv thov. Muab hais tias lub tuam txhab tau txais cov neeg siv khoom tshiab rau kev pabcuam thiab ntiav cov kws tshaj lij ntxiv, cov txheej txheem tau xav tau kev siv tshuab hluav taws xob ntau ntxiv thiab ua kom pom tseeb. Txawm li cas los xij, nws tsis tuaj yeem tsis kam ua haujlwm nrog cov ntawv thov hauv txoj hauv kev uas yooj yim rau cov neeg siv khoom, vim tias qhov no yog muab los ntawm cov lus cog tseg.
Qhov no txhais tau hais tias yuav tsum muaj kev sib cais uas yuav tso cai:
- sau cov haujlwm los ntawm txhua tus neeg siv khoom hauv ib qho chaw;
- standardize daim ntawv thov tau txais nyob rau hauv ntau hom;
- xa cov lus thov rau cov kws kho mob tshwj xeeb nrog txhua yam ntaub ntawv tsim nyog;
- tau txais ib daim ntawv qhia txog kev ua tiav ntawm daim ntawv thov;
- khaws keeb kwm ntawm kev txiav txim tiav.
Thiab nyob rau tib lub sijhawm, nws yuav tsum yooj yim rau cov neeg ua yeeb yam - ib tus neeg ua haujlwm hauv thaj chaw uas tsuas yog muaj xov tooj nrog nws raws li kev sib txuas lus.
Yuav ua li cas yam tshwm sim tom qab kev taw qhia ntawm Service Desk
Tom qab kawm txog kev ua lag luam rau cov khoom lag luam software, Brant xaiv peb qhov system - HubEx platform.
Kauj ruam 1: Siv Excel ntshuam, cov ntaub ntawv ntawm tag nrho cov khoom siv tau raug xa mus rau lub platform (thaum lub sijhawm tso tawm muaj ntau dua 900 ntawm lawv) - tam sim no tag nrho cov ntaub ntawv tsim nyog ntawm txhua yam khoom raug muab khaws cia rau hauv qhov khoom lub vev xaib passport: chaw nyob, geolocation ntawm daim ntawv qhia, cov ntaub ntawv qhia kev, kev sib cuag, kev pabcuam keeb kwm. Txhua yam uas yuav tsum tau ua kom tiav daim ntawv thov tam sim.
Kauj ruam 2: - Chaw thau khoom ntawm daim ntawv thov mus rau hauv cov kab ke ua ke tau ua tiav sai. Ntshuam rau hauv HubEx system yuav siv qhov chaw nyob rau hauv ob clicks, thiab tam sim no tag nrho cov kev thov rau txhua yam khoom yog sau nyob rau hauv ib qho chaw. Lwm txoj hauv kev los sau cov ntawv thov los ntawm cov neeg siv khoom siv yog teeb tsa lub tshuab kom tau txais cov ntawv thov ncaj qha los ntawm email. Qhov kev xaiv no kuj muaj nyob rau hauv lub platform.
Qhov tshwm sim: Brant dispatchers pom txhua qhov kev thov hauv ib qho kev pab cuam thiab faib rau cov neeg ua haujlwm hauv cheeb tsam.
Txhua tus neeg ua haujlwm muaj lub xov tooj hauv lawv lub hnab tshos nrog daim ntawv thov mobile uas yuav ceeb toom txog qhov kev thov tshiab. Thiab hauv daim ntawv thov nws tus kheej, tus kws tshaj lij pom cov npe tam sim no ntawm nws daim ntawv thov:
Lub ntsiab lus tseem ceeb: tam sim no txhua qhov kev sib txuas lus hais txog daim ntawv thov tsis yog los ntawm kev sib tham hauv xov tooj lossis los ntawm cov neeg xa xov tam sim, tab sis nruj me ntsis hauv daim ntawv thov nws tus kheej.
Qhov no tso cai rau koj khaws cov keeb kwm ntawm qhov kev thov, kom meej ntu kev sib txuas lus rau txhua tus ntawm lawv, thiab xyuas kom meej tias tsis muaj dab tsi tseem ceeb ploj. Tus neeg cog lus tuaj yeem thov cov ntaub ntawv ntxiv txog kev ua haujlwm, tshaj tawm lateness, lossis caw tus neeg tsim nyog tuaj koom nrog kev sib tham - piv txwv li, lwm tus kws tshaj lij - uas tau muab cov khoom no ua ntej.
Tam sim no, thaum hloov daim ntawv thov mus rau lwm tus kws tshaj lij, tag nrho cov ntaub ntawv tsim nyog ntawm kev ua dhau los muaj rau tus neeg ua haujlwm tshiab.
Yog li, kev taw qhia ntawm lub rooj pabcuam tau tso cai rau Brant muab tag nrho nws cov haujlwm rau hauv ib qho system. Tsis tas li ntawd, cov txheej txheem niaj hnub uas cuam tshuam rau lub tuam txhab poob dej tau txo qis: txawm hais tias cov khoom siv tau nce ntxiv, tsis tas yuav ua kom cov neeg ua haujlwm nrog cov neeg ua haujlwm tshiab tsuas yog txhawm rau txhawm rau txhawm rau nce cov haujlwm zoo sib xws.
Tau qhov twg los: www.hab.com