Ob tug poj niam nyob hauv cov tsev nyob sib ze ntawm tib txoj kev. Lawv tsis paub ib leeg, tab sis lawv muaj ib qho zoo sib xws: lawv ob leeg ua ncuav mog qab zib. Ob leeg pib sim ua noj kom xaj hauv 2007. Ib tug muaj nws tus kheej ua lag luam, tsis muaj sij hawm los faib kev txiav txim, tau qhib cov kev kawm thiab tab tom nrhiav rau ib tug mus tas li rhiav, txawm hais tias nws cov ncuav qab zib, tab sis tus qauv, zoo li nyob rau hauv ib tug nruab nrab cafΓ©. Qhov thib ob ua noj ua haus ib yam dab tsi zoo kawg li thiab hauv tsev, tab sis tib lub sij hawm nws tsuas yog 4 muag hauv 12 xyoo thiab thaum kawg ua noj rau nws tsev neeg xwb. Nws tsis yog ib qho teeb meem ntawm lub hnub nyoog, lub siab xav thiab tuaj xyuas los ntawm SES. Qhov tseeb yog tias thawj tus coped nrog tag nrho automation ntawm ntau lawm thiab muag, thaum lub thib ob tsis tau. Qhov no tau los ua qhov kev txiav txim siab. Tiag tiag, piv txwv txhua hnub yooj yim? Thiab nws tuaj yeem raug ntsuas rau txhua qhov loj me: los ntawm lub koom haum tshaj tawm rau peb mus rau lub tuam txhab super. Puas yog automation tseem ceeb heev? Wb sib tham.
PS: rau cov neeg nyeem nyuaj, muaj lwm txoj kev qhia hauv qab txiav :)
Oh tsis muaj. Los ntawm. Tsis txhob xav li cas!
Lwm txoj kev taw qhia rau cov uas tsis nyiam cov ntxhais (ua raws li cov lus qhia)Ob tug phooj ywg txiav txim siab los pib ua lag luam - zoo, kev lag luam ua lag luam - rov ua cov cartridges thiab kho cov tshuab luam ntawv. Peb pib txhua yam ntawm peb cov lag luam tib lub sijhawm, thiab thawj 2 lub hlis peb tau tswj kom xaus 20 daim ntawv cog lus nrog cov neeg siv khoom lag luam. Thawj tus txiv leej tub ua txhua yam ntawm nws tus kheej, ua haujlwm hnyav, mus rau cov neeg siv khoom, ua haujlwm. Tab sis ntawm no yog qhov teeb meem. Ntawm daim ntawv cog lus thib 22, nws pib lig txhua qhov chaw, tsis nco qab txog cov rooj sib tham nrog cov neeg siv khoom, tsis muaj sijhawm los kho cov khoom siv raws sijhawm, thiab ib zaug txawm tias cov neeg siv khoom sib xyaw thiab muab lawv cov cartridges tsis raug.
Qhov thib ob yog tub nkeeg, tsis xav khiav nws tus kheej thiab hu ua tus goldfish. Cov ntses ntsia nws, txaus siab rau nws, thiab muab kev ua haujlwm tsis siv neeg. Rau kev tshaj tawm los tsim cov thawj coj, lawv mus rau lub vev xaib, sau ib daim ntawv hauv lawv tus kheej tus account thiab dhau los ua cov neeg siv khoom. Thiab los ntawm lub xaib, kom cov ntaub ntawv nws tus kheej nkag mus rau hauv CRM - lub kaw lus uas cia li muab cov haujlwm rau tus neeg tsav tsheb rau kev xa cov khoom siv hauv chaw ua haujlwm, thiab txawm tias zoo dua, nws tus kheej kos ib daim ntawv, luam tawm daim ntawv cog lus, thiab txawm tias. saib xyuas kev ua raws li kev cai tswjhwm sijhawm, thiab thaum cov khoom siv tuaj txog, teeb tsa kev txiav txim rau lub tuam tsev lav. Zoo, zaj dab neeg yog zaj dab neeg !!! Thiab yog li ntawd, nws cov ntses goldfish siv RegionSoft CRM. Kuv siv nws, kuv ua nws. Tam sim ntawd txhua yam tau ya ncig, tig, thiab tus neeg ua lag luam, koj paub, tab tom zaum ntawm lub qhov cub, faib cov dej num rau txhua tus, thiab saib xyuas lawv qhov kev tua. Thiab nws nyiam ua lag luam heev, thiab txhua yam pib ua haujlwm zoo rau nws tias nws tau txiav txim siab los ntsuas nws txoj kev lag luam, qhib cov ceg ntoo hauv ntau lub nroog, thiab muab tag nrho cov kev tswj hwm rau hauv ib qho kev sib koom ua ke. Ib zaj dab neeg koj hais? Yog, muaj ib qho lus qhia hauv nws ... zaj lus qhia rau cov neeg txawj ntse!
7 lub ntsiab ntawm lub plawv ntawm lub tuam txhab lub neej
Peb tab tom txhim kho peb 13 xyoos, tau sau ntau yam kev paub dhau los thiab tau sau ntau zaus hais txog ntau yam ntawm automation, tab sis tsis tau paub dav dav - nws muab dab tsi rau txhua tus txheej txheem hauv tuam txhab, rau pawg neeg ua haujlwm? Qhov ntawd yog, dab tsi suav nrog kev tshaj tawm uas nyiam tshaj plaws "nce hauv kev ua tau zoo, kev tsim khoom thiab qhov kawg nyiaj tau los loj hlob"? Thiab yog tias tsis yog, koj yuav tsum kho nws. Cia peb tsis ncua - cia peb tham txog txhua yam hauv kev txiav txim.
Yog li, dab tsi yog "cov khoom xyaw" hauv cov tuam txhab me thiab nruab nrab uas tseem ceeb rau lub tuam txhab muaj?
- Cov neeg ua haujlwm yog qhov tseem ceeb tshaj plaws, tsis muaj lub tuam txhab nws tus kheej yuav tsis muaj nyob. Lawv yuav tsum tau tswj hwm, lawv txoj haujlwm yuav tsum tau ua kom yooj yim li sai tau kom lawv tuaj yeem rov faib lawv cov kev siv zog rau cov haujlwm uas muaj feem xyuam rau cov neeg siv khoom, kev txhim kho, thiab lwm yam, thiab tsis txhob poob rau hauv ib qho kev niaj hnub niaj hnub.
- Kev tswj hwm kuj yog cov neeg ua haujlwm, tab sis nrog cov kev cai tshwj xeeb: nws yog ib qho tseem ceeb rau lawv kom pom tias lawv cov tswv yim ua tau zoo li cas, qhov ntsuas qhov ntsuas tau zoo npaum li cas, cov neeg ua haujlwm zoo npaum li cas (KPI). Kev tswj hwm xav tau ib lub cuab yeej uas yuav tso cai rau lawv sai thiab succinctly txheeb xyuas thiab daws teeb meem yooj yim (piv txwv li, cais cov thawj coj lossis mloog cov teeb meem hu thaum yws ntawm cov neeg siv khoom).
- Cov neeg siv khoom - peb txhob txwm muab tso rau saum toj no ntau lawm, vim hais tias txawm li cas los xij txias thiab mega-sophisticated koj cov khoom yog, yog tias koj tsis muaj leej twg muag nws rau, koj yuav tsis tau txais dab tsi los ntawm nws (tshwj tsis yog rau kev txaus siab tshwj xeeb ntawm kev xav txog kev ua haujlwm ntawm koj ob txhais tes / hlwb, tab sis koj tshaib plab nrog qhov tshwj xeeb zoo nkauj koj yuav tsis). Lawv xav tau kev pabcuam zoo, sai, thiab tam sim no kuj muaj kev pabcuam tus kheej.
- Kev tsim khoom yog cov txheej txheem tseem ceeb tshaj plaws ntawm kev tsim cov khoom lag luam, kev ua haujlwm lossis kev pabcuam txhawm rau hloov pauv tag nrho rau cov nyiaj los ntawm cov neeg siv khoom. Nws yog ib qho tseem ceeb kom muaj peev xwm sib koom ua ke tag nrho cov txheej txheem kom cov khoom tsim tawm tsuas yog-hauv-lub sijhawm, raws li cov neeg siv khoom xav tau.
- Cov ntaub ntawv tsis yog "cov roj tshiab", tab sis yog ib qho tseem ceeb uas yuav tsum tsis txhob pw tsis tsaug zog: nws yog ib qho tseem ceeb rau kev sau, txheej txheem thiab txhais cov ntaub ntawv tsim nyog thiab cuam tshuam kom lub tuam txhab kev siv zog tsis tua sparrows tawm ntawm lub cannon, tab sis ntaus lub phiaj kom raug.
- Tus qauv kev tswj hwm yog ib txoj hauv kev tsim kev sib raug zoo thiab kev sib raug zoo hauv ib lub tuam txhab, lossis, yog tias koj nyiam, lub vev xaib ntawm koj cov txheej txheem kev lag luam. Nws xav tau kev hloov kho tas mus li thiab yuav tsum yog pob tshab thiab meej.
- Cov cuab yeej cuab tam thiab cov peev txheej yog tag nrho lwm yam cuab yeej, txhais tau tias ntawm kev tsim khoom thiab lwm yam peev uas tsis muaj kev lag luam tsis tuaj yeem muaj. Qhov no tuaj yeem suav nrog cov khoom muaj nqis hauv lawv txoj kev lag luam, patents, kev paub, software, Internet thiab txawm tias lub sijhawm. Feem ntau, txhua qhov chaw uas muaj nyob hauv lub tuam txhab.
Ib daim ntawv teev npe zoo kawg nkaus ntawm 7 lub ntsiab lus, txhua qhov yog qhov sib cais loj loj. Thiab tseem, tag nrho 7 lub ntsiab lus muaj nyob hauv ib lub tuam txhab, txawm tias qhov tsawg tshaj plaws. Lawv xav tau automation. Cia peb saib nws siv qhov piv txwv ntawm kev siv CRM (ntawm no, xav txog cov lus pom, peb yuav ua qhov tshwj xeeb uas peb tab tom tham txog CRM los ntawm peb txoj haujlwm, uas yog, raws li kev siv thoob ntiaj teb, cov khoom siv dav dav uas suav nrog cov haujlwm automation rau tag nrho lub tuam txhab, thiab tsis yog "kev muag khoom").
Yog li, mus rau qhov chaw.
Yuav ua li cas automation pab thiab cuam tshuam tag nrho cov neeg thiab cov ntaub ntawv?
Cov neeg ua haujlwm haujlwm
Nws pab li cas?
- Npaj thiab ua kom nrawm ua haujlwm. Peb tau rov nyeem thiab hnov ββββqhov kev xav tias nkag mus rau hauv cov ntaub ntawv hauv CRM / ERP yog ib qho haujlwm ntxiv uas yuav siv sijhawm ntev rau cov neeg ua haujlwm. Qhov no, ntawm chav kawm, yog dawb huv sophistry. Yog lawm, tus neeg ua haujlwm siv sijhawm nkag mus rau cov ntaub ntawv hais txog tus neeg siv khoom thiab nws lub tuam txhab, tab sis tom qab ntawd nws tsis tu ncua txuag nws: ntawm kev tsim cov ntawv tshaj tawm kev lag luam, cov lus pom zoo, tag nrho cov ntaub ntawv tseem ceeb, cov ntawv xa nyiaj, nrhiav kev sib cuag, hu xov tooj, xa ntawv, thiab lwm yam. Thiab qhov no yog ib colossal txuag, ntawm no yog ib qho piv txwv yooj yim: los tsim ib qho kev ua me me + daim ntawv them nqi manually los ntawm kev sau daim ntawv, nws yuav siv sijhawm li 10 feeb, los tsim lawv hauv - 1-3 feeb nyob ntawm seb tus naj npawb ntawm cov khoom lossis kev ua haujlwm. Acceleration tshwm sim los ntawm thawj hnub ntawm kev ua haujlwm ntawm lub cev.
- Simplifies kev sib txuas lus nrog cov neeg siv khoom: tag nrho cov ntaub ntawv yog nyob ntawm tes, nws yog ib qho yooj yim mus saib keeb kwm, hu rau tus neeg siv lub npe txawm 10 xyoo tom qab thawj kev sib cuag. Thiab yog dab tsi? Yog lawm - lo lus lag luam "kev ncaj ncees", uas ua rau txhua tus nyiam lo lus "nyiaj tau los".
- Ua rau txhua tus neeg ua haujlwm ua tus yuav tsum tau ua thiab ua raws sijhawm - ua tsaug rau kev npaj, kev ceeb toom thiab kev ceeb toom, tsis yog ib qho haujlwm lossis kev hu xov tooj yuav dhau los ntawm cov neeg saib xyuas uas tsis nco qab tshaj plaws. Thiab yog tias mam li nco dheev tus neeg saib xyuas mob siab rau hauv nws lub laxity, koj tuaj yeem ntes nws, hnia nws lub qhov ntswg ntawm daim ntawv qhia hnub thiab nug nws vim li cas nws tsis tau txais ntawv ceeb toom (tsis txhob ua li ntawd, tsis txhob ua phem).
- Pab koj sai, raug thiab zoo kawg nkaus ua haujlwm tsis txaus ntseeg - tsim thiab npaj cov ntaub ntawv rau kev luam ntawv. Tsis yog nyob rau hauv tag nrho cov ntawm lawv, tau kawg, tab sis nyob rau hauv loj CRMs koj yuav tau yooj yim tsim tag nrho cov thawj daim ntawv thiab npaj cov ntawv zoo nkauj thiab raug luam tawm nyob rau hauv ob peb clicks raws li cov ntaub ntawv yav tas los nkag. Hauv cov tshuab tsawg dua, nws muaj peev xwm tsim cov ntawv cog lus thiab kev lag luam tawm tswv yim. Peb tab tom txhim kho Cia peb mus txhua txoj hauv kev: nrog peb koj tuaj yeem suav thiab tsim txawm tias TCP (kev pom zoo thiab kev lag luam) - cov ntaub ntawv nyuaj tab sis tsim nyog heev.
- Pab faib cov haujlwm hauv pab pawg - ua tsaug rau cov cuab yeej npaj. Qhov no ua rau koj txoj haujlwm yooj yim dua thaum koj tuaj yeem mus rau hauv daim ntawv qhia hnub, saib seb tag nrho lub tuam txhab lossis lub tuam txhab muaj haujlwm li cas, thiab muab cov haujlwm lossis teem sijhawm lub rooj sib tham hauv peb nyem. Tsis muaj kev hu xov tooj, rooj sib tham lossis lwm yam kev sib txuas lus uas siv sijhawm ntev heev.
Koj tuaj yeem sau ntau lub zog ntau dua, tab sis peb tau muab npe rau qhov tseem ceeb tshaj plaws - cov uas txawm tias tus neeg sib tw tshaj plaws ntawm automation yuav txaus siab rau.
Dab tsi nres koj?
Txhua lub tshuab hluav taws xob tiv thaiv cov neeg ua haujlwm los ntawm kev ua haujlwm, ua haujlwm hauv chaw ua haujlwm - uas yog, ua lawv tus kheej, npaj yuav luag lawv tus kheej kev lag luam ywj pheej: lawv cov neeg siv khoom, lawv cov kev lag luam, lawv cov ntawv cog lus. Tib lub CRM ua rau cov neeg siv khoom tsim khoom vaj khoom tsev ntawm lub tuam txhab, thiab tsis yog cov khoom vaj khoom tsev ntawm cov neeg ua haujlwm ib leeg - koj pom zoo, qhov no yog qhov ncaj ncees, vim tias tus neeg ua haujlwm tau txais nyiaj hli thiab nyiaj tshwj xeeb los ntawm lub tuam txhab. Txwv tsis pub nws hloov tawm zoo li hauv kev tso dag uas tus tub ceev xwm xav tias lawv muab rab phom rau nws thiab tig mus raws li koj xav tau.
Kev Tswj
Nws pab li cas?
Ntxiv rau cov ntsiab lus saum toj no rau txhua tus neeg ua haujlwm, muaj cov txiaj ntsig sib cais rau cov thawj coj.
- Kev ntsuas muaj zog rau kev txiav txim siab - txawm tias koj muaj cov software nruab nrab, cov ntaub ntawv tseem khaws tau thiab yuav tsum tau sau, txheeb xyuas thiab siv. Kev tswj cov ntaub ntawv yog ib txoj hauv kev tshaj lij; kev tswj hwm los ntawm kev tshoov siab yog Hnub Nyoog Nruab Nrab. Ntxiv mus, yog tias koj tus thawj coj muaj qhov kev xav zoo heev, feem ntau nws yuav muaj qhov kev tshuaj ntsuam xyuas lossis qee yam ntawm cov ntawv zais zais ntawm cov ntsiav tshuaj.
- Koj tuaj yeem ntsuas cov neeg ua haujlwm raws li lawv txoj haujlwm tiag tiag - txawm tias tsuas yog los ntawm kev saib cov haujlwm ua haujlwm thiab cov neeg ua haujlwm cov ntaub ntawv hauv lub kaw lus. Thiab peb, piv txwv li, tau tsim tus tsim KPI txias - thiab hauv RegionSoft CRM koj tuaj yeem teeb tsa cov txheej txheem nyuaj thiab nyuaj tshaj plaws ntawm cov ntsuas tseem ceeb rau txhua tus neeg uas nws tuaj yeem siv tau.
- Yooj yim nkag mus rau txhua yam ntaub ntawv ua haujlwm.
- Kev paub hauv paus rau kev hloov pauv sai thiab kev cob qhia ntawm cov pib tshiab.
- Koj tuaj yeem tshawb xyuas cov haujlwm tau yooj yim thiab ntsuas nws qhov zoo thaum tau txais kev tsis txaus siab lossis teeb meem tsis sib haum xeeb.
Dab tsi nres koj?
Txhua lub cuab yeej automation cuam tshuam nrog kev tswj hwm hauv ib qho xwm txheej: yog tias nws yuav tsum tau them nyiaj rau (lossis twb tau them rau ib zaug), thiab tib lub sijhawm nws zaum tsis ua haujlwm, raug boycotted los ntawm cov neeg ua haujlwm, lossis tseem muaj rau kev ua yeeb yam. Cov nyiaj poob, kev nqis peev hauv software lossis lub cev ua haujlwm automation system tsis them nyiaj. Tau kawg, xws li cov cuab tam yuav tsum tau muab pov tseg. Lossis nkag siab qhov koj ua tsis yog thiab kho qhov xwm txheej sai li sai tau.
Cov Neeg
Nws pab li cas?
Tus neeg siv khoom yeej tsis xav tias koj muaj CRM lossis tsis yog - nws tsuas yog xav tias nws nyob hauv nws tus kheej daim tawv nqaij raws li qib kev pabcuam thiab, raws li qhov no, txiav txim siab seb puas yuav them koj lossis koj tus neeg sib tw, uas yog automated rau cov hniav.
- Automation nce kev ceev ntawm cov neeg siv khoom: nws hu rau koj lub tuam txhab, thiab koj tsis tas yuav qhia nws tias qhov no yog Ivan Ivanovich los ntawm Vologda, ib xyoo dhau los nws yuav ib tug sib sau qoob loo los ntawm koj, ces nws yuav ib tug seeder thiab tam sim no nws xav tau. ib lub tsheb laij teb. Tus thawj saib xyuas pom tag nrho cov keeb kwm yav dhau thiab tam sim ntawd qhia meej, hais tias, koj xav tau dab tsi, Ivan Ivanovich, koj puas txaus siab rau kev sib xyaw thiab seeder. Tus neeg siv khoom zoo siab, lub sijhawm tau txais kev cawmdim, + 1 rau qhov yuav ua rau kev hloov pauv tshiab.
- Automation personalizes - ua tsaug rau CRM, ERP thiab txawm tias xa ntawv automation systems, koj tuaj yeem tiv tauj txhua tus neeg siv khoom raws li lawv cov kev xav tau tshwj xeeb, nuj nqis, keeb kwm, thiab lwm yam. Thiab yog tias koj yog tus kheej, koj yog phooj ywg, vim li cas ho tsis yuav los ntawm cov phooj ywg? Ib me ntsis exaggerated thiab yooj yim, tab sis qhov ntawd yog kwv yees li cas nws ua haujlwm.
- Tus neeg siv khoom nyiam nws thaum txhua yam tshwm sim raws sijhawm: xa khoom, hu xov tooj, rooj sib tham, khoom xa tuaj, thiab lwm yam. Los ntawm automating workflows hauv CRM lossis BPM, koj tuaj yeem ua kom muaj kev ua haujlwm zoo dua.
Dab tsi nres koj?
Automation cuam tshuam nrog cov neeg siv khoom tsuas yog thaum nws tsis nyob ntawd lossis tsis ua haujlwm tag nrho. Ib qho piv txwv yooj yim: Koj xaj pizza ntawm lub vev xaib, sau tseg tias koj yuav them los ntawm daim npav thiab xav tau xa tuaj los ntawm 17:00. Thiab thaum tus thawj tswj hwm ntawm pizzeria hu koj rov qab, nws tau pom tias lawv tsuas yog txais nyiaj ntsuab, thiab tus thawj tswj hwm tsis pom tias koj tau qhia lub sijhawm xa khoom, vim lawv "tsis hloov cov ntaub ntawv no mus rau daim ntawv thov." Qhov tshwm sim yog tias lwm zaus koj yuav feem ntau yuav xaj pizza hauv online los ntawm pizzeria qhov twg txhua yam ua haujlwm zoo, tshwj tsis yog, ntawm chav kawm, hauv thawj pizzeria lub pizza nws tus kheej tsis yog li cua uas koj tuaj yeem tsis quav ntsej lwm yam me me!
Kev tsim khoom thiab warehouse
Nws pab li cas?
- Kev tswj hwm cov peev txheej - nrog kev ua haujlwm zoo ntawm kev tsim khoom thiab kev tswj hwm lub tsev khaws khoom, cov khoom lag luam yeej ib txwm ua tiav raws sijhawm, thiab kev ua haujlwm tshwm sim yam tsis muaj sijhawm poob.
- Warehouse automation pab tswj kev txav ntawm cov khoom, sau-offs, assortment, ntsuam xyuas qhov cuam tshuam ntawm cov khoom thiab kev thov rau lawv, thiab yog li txo qis ob qhov teeb meem txaus ntshai tshaj plaws ntawm lub tuam txhab nrog lub tsev rau khoom: tub sab nyiag thiab overstocking.
- Kev tuav cov npe ntawm cov neeg muag khoom, cov npe npe thiab cov npe teev npe yuav pab kom sai thiab raug xam cov nqi thiab tus nqi ntawm cov khoom, thiab tsim cov lus pom zoo thiab kev lag luam rau cov neeg siv khoom.
Dab tsi nres koj?
Qee lub sij hawm kev sib tsoo tshwm sim thaum sib koom ua ke cov txheej txheem kev tswj hwm kev tsim khoom thiab kev lag luam software - nyob rau hauv cov xwm txheej zoo li no, qee zaum nws raug nquahu kom sau cov khoom sib txuas thiab tseem hla tus hedgehog nrog nab, tab sis ntau zaus nws yog qhov zoo dua los siv ob lub tshuab: ib qho kev tswj tsis siv neeg. system, lwm yam rau kev ua hauj lwm (kev txiav txim, cov ntaub ntawv, warehouse accounting, thiab lwm yam). Txawm li cas los xij, kev sib tsoo zoo li no tsis tshua muaj nyob rau hauv kev lag luam me; feem ntau, ib qho kev qhia dav dav rau kev tswj hwm, kev tsim khoom thiab hom khoom lag luam. .
cov ntaub ntawv
Nws pab li cas?
Lub kaw lus tsis siv neeg yuav tsum sau cov ntaub ntawv - yog tias nws tsis ua qhov no, nws twb yog lwm yam, nrog lub npe tsis ncaj ncees.
- Cov ntaub ntawv hauv CRM, ERP, BPM, raws li txoj cai, yog kev sib koom ua ke, tshem tawm ntawm cov duplicates, thiab normalized rau kev ua thiab kev tsom xam (hais lus, yog tias tus thawj tswj hwm tau ua haujlwm dhau lawm thiab nkag mus rau 12% hauv "nqi" teb es tsis txhob 900 rubles. , lub kaw lus yuav foom phem thiab tsis tso cai ua yuam kev). Li no, koj tsis nkim sij hawm rau tag nrho cov vwm sorting thiab formatting hauv Excel, piv txwv li.
- Cov ntaub ntawv khaws cia nrog qhov tob tshaj plaws thiab ua tsaug rau cov ntaub ntawv npaj ua tiav (ntawm qhov ntawd tshaj ib puas) thiab cov ntxaij lim dej muaj nyob rau txhua lub sijhawm thiab hauv txhua qhov ntsiab lus.
- Cov ntaub ntawv los ntawm software yog qhov nyuaj heev rau nyiag lossis cuam tshuam tsis pom, yog li software kuj yog ib qho tseem ceeb ntawm cov ntaub ntawv kev ruaj ntseg.
Dab tsi nres koj?
Yog hais tias lub software nws tus kheej tsis muaj cov ntaub ntawv tswj txoj kev (piv txwv li, input lub qhov ncauj qhov ntswg los yog checks siv cov lus qhia tsis tu ncua), ces cov ntaub ntawv yuav ua tau heev chaotic thiab tsis haum rau kev tsom xam. Koj yuav tsum tsis txhob cia siab tias yuav tau txais txiaj ntsig ntau los ntawm cov software zoo li no.
Kev tswj hwm tus qauv
Nws pab li cas?
- Yog tias koj lub software tuaj yeem hloov kho cov txheej txheem, xav txog tias koj tau ntaus lub jackpot thiab koj muaj ib yam uas yuav tsum tau ua: nkag siab txog cov txheej txheem, tshem tawm txhua yam tsis tsim nyog thiab, nrog rau tus neeg muag khoom, pib maj mam automation. Tom qab ntawd txhua tus txheej txheem niaj hnub hauv lub tuam txhab yuav muaj nws tus kheej lub luag haujlwm, sijhawm kawg, lub sijhawm tseem ceeb, thiab lwm yam. Nws yooj yim heev rau kev ua haujlwm nrog - tsis muaj laj thawj vim li cas cov lag luam me ntshai ntawm cov txheej txheem tsim qauv (hauv RegionSoft CRM, piv txwv li, peb tsis muaj cov ntawv sau - ib qho yooj yim tib neeg nkag siab cov txheej txheem ib txwm ua thiab tus tswv txheej txheem).
- Thaum teeb tsa kom raug, lub tshuab automation xws li CRM lossis ERP luam koj cov qauv kev tswj hwm thiab tso cai rau koj tshem tawm txhua yam uas tsis txaus ntseeg, tsis tsim nyog, thiab dhau los ntawm cov txheej txheem. Nws yog qhov zoo rau saib koj lub tuam txhab los ntawm sab nraud, txawm tias koj tsuas yog saib koj lub CRM system.
Dab tsi nres koj?
Yog hais tias koj automate ib tug mess, koj tau txais ib tug automated mess. Qhov no yog qhov dawb huv mantra ntawm txhua tus tsim tawm CRM.
Thaum twg automation tsis xav tau?
Yog, muaj cov xwm txheej thaum automation tsis xav tau lossis yuav tsum tsis txhob ua.
- Yog tias automation kim dua li cov nyiaj tau los: kom txog rau thaum koj nkag siab tias koj lub lag luam muaj txiaj ntsig zoo npaum li cas thiab seb nws puas npaj los nqis peev hauv automation, koj yuav tsum tsis txhob ua qhov kev siv.
- Yog tias koj muaj cov neeg siv tsawg heev thiab qhov tshwj xeeb ntawm koj txoj kev lag luam yuav tsum muaj kev lag luam me me (kev lag luam thev naus laus zis, cov tuam txhab lag luam hauv xeev nrog lub sijhawm ua haujlwm ntev, thiab lwm yam).
- Yog tias koj tsis tuaj yeem muab kev ua haujlwm zoo automation: tsis yog yuav cov ntawv tso cai xwb, tab sis kuj tseem siv tau, hloov kho, kev cob qhia, thiab lwm yam.
- Yog tias koj lub lag luam tab tom npaj rau kev hloov kho tshiab.
- Yog tias koj tsis muaj kev nkag siab txog cov txheej txheem ua haujlwm li cas, kev sib raug zoo tsim nyog thiab koj zoo siab rau txhua yam hauv kev lag luam chaos no. Yog tias koj xav hloov qhov xwm txheej, txheej txheem automation yuav ua rau koj zoo dua.
Feem ntau, automation ntawm ib lub tuam txhab yeej ib txwm muaj txiaj ntsig, tab sis nyob rau hauv ib qho xwm txheej - koj yuav tsum ua haujlwm ntawm automation; nws tsis yog khawv koob wand lossis "Tau qhov zoo tshaj plaws" khawm.
Yuav ua li cas automate: cov lus qhia ceev
Nyob rau hauv lub footer ntawm tsab xov xwm peb yuav muab cov npe ntawm cov lus sib sib zog nqus thiab cov ncauj lus kom ntxaws txog ntau yam ntawm kev siv CRM systems, uas koj tuaj yeem kawm ntau cov ntaub ntawv tseem ceeb rau automation hauv paus ntsiab lus. Thiab ntawm no peb muab ib daim ntawv teev luv luv ntawm cov hauv paus ntsiab lus ntawm kev muaj peev xwm automation. Cia muaj kaum nqe lus txib.
- Koj yuav tsum tau npaj rau automation: tshuaj xyuas cov txheej txheem hauv lub tuam txhab, sau cov kev xav tau ntawm cov neeg ua haujlwm thiab cov chaw haujlwm, tsim cov pab pawg ua haujlwm, tshuaj xyuas IT infrastructure, xaiv cov kws tshaj lij sab hauv, scour lub khw muaj.
- Koj yuav tsum automate nyob rau hauv ib pab neeg nrog tus neeg muag khoom - cia siab rau cov tuam txhab kev loj hlob, mloog lawv: lawv muaj kev paub ntau thiab qee zaum lawv tuaj yeem cuam tshuam qhov zoo li koj ua haujlwm tsis zoo.
- Tsis tas yuav maj - automate maj mam.
- Koj tsis tuaj yeem txuag ntawm kev cob qhia: qhov no tsis yog qhov kev pabcuam kim tshaj plaws hauv tus neeg muag khoom daim ntawv teev npe, thiab nws nyuaj rau overestimate nws. Cov neeg ua haujlwm cob qhia = cov neeg ua haujlwm tsis ntshai thiab ua haujlwm ceev.
- Tsis txhob ua haujlwm yam tsis muaj kev qhia tshwj xeeb (TOR) - qhov no yog qhov lav tias koj thiab tus neeg muag khoom raug nkag siab ib leeg thiab hais lus tib yam. Wagonload ntawm cov hlab ntsha tau txais kev cawmdim - 100%.
- Saib xyuas kev ruaj ntseg: xyuas cov txheej txheem ntawm kev xa khoom ntawm qhov system, nug tus neeg muag khoom txog kev ruaj ntseg, xyuas seb qhov tsawg kawg nkaus yog kev sib cais ntawm cov neeg ua haujlwm nkag mus rau cov kab ke.
- Txhim kho koj cov txheej txheem ua ntej kev siv - koj yuav pom ntau npaum li cas sai dua thiab pob tshab ua haujlwm yuav dhau los.
- Ua kom automation tas mus li: hloov kho cov software nruab, ua txhua yam kev hloov pauv uas tau tshwm sim hauv lub tuam txhab, xaj kev hloov kho yog tias koj muaj kev lag luam tshwj xeeb.
- Tsis txhob skimp ntawm kev sib tw. Yog tias koj tau pib ua qhov project, coj kom zoo dua ntawm txhua yam koj xav tau - nkag siab txog koj cov kev xav tau lig tuaj yeem raug nqi ntau dua.
- Ua thaub qab. Qee zaum qhov no cawm lub neej ntawm tag nrho lub tuam txhab.
Txhua lub lag luam xav tau automation, tshwj xeeb tshaj yog me me thiab nruab nrab-qhov loj me - nws tsis yog koj cov software sab hauv xwb, nws yog qhov sib tw kom zoo dua vim muaj kev vam meej hauv kev ua haujlwm nrog cov neeg siv khoom. Tom qab tag nrho, yog hais tias ib tug nees thiab lub laub tau txaus siab rau txhua leej txhua tus, lub tsheb yuav tsis tau invented. Cov kev cia siab yog nyob rau hauv evolution.
Peb tab tom ua kev tshaj tawm txij lub Rau Hli 10 txog rau Lub Rau Hli 23
Peb cov khoom muaj txiaj ntsig
Hais txog peb RegionSoft CRM
Kev siv CRM
Hais txog KPIs hauv rooj plaub
Lwm yam nthuav
Tau qhov twg los: www.hab.com