Los ntawm sab nraud, xeeb tub txoj kev loj hlob ntawm huab-raws li pab pawg hauv 2018 tsis zoo li lub tswv yim zoo tshaj plaws - thaum xub thawj siab ib muag, muaj kev lag luam, muaj kev daws teeb meem hauv tsev thiab txawv teb chaws, thiab tseem muaj ntau tus kheej- sau systems. Xav txog kev tsim cov txheej txheem tshiab thaum koj twb muaj kev txhim kho CRM loj thiab ntau dua 6000 "nyob" thiab cov neeg siv khoom nquag uas pheej xav tau ib yam dab tsi feem ntau yog kev npau taws. Tab sis nws yog qhov tseeb ntawm rau txhiab tus uas dhau los ua qhov laj thawj vim li cas peb txiav txim siab sau peb tus kheej lub rooj pab. Nyob rau tib lub sijhawm, peb tau tshawb fawb txog kev lag luam, sib txuas lus nrog peb cov neeg sib tw yav tom ntej, tsim txom cov pab pawg ua kom pom tseeb, sim demo versions hauv kev cia siab me ntsis ntawm kev nkag siab tias txhua yam tau tsim ua ntej peb. Tab sis tsis yog, peb tsis tau pom ib qho laj thawj los tso tseg kev txhim kho. Thiab thawj qhov kev nkag mus rau Habr thaum ntxov Lub Yim Hli tau pom tias txhua yam tsis muaj txiaj ntsig. Yog li ntawd, niaj hnub no nws yog me ntsis subjective - hais txog peb cov kev soj ntsuam ntawm lub ntiaj teb no ntawm helpdesk systems.
Thaum kev txhawb nqa tsis ua haujlwm zoo heev
Cov laj thawj uas ua rau peb sau peb tus kheej pab pawg
peb tshwm sim vim li cas. Yog li, peb yog cov tsim kev daws teeb meem rau automation ntawm cov lag luam me thiab nruab nrab, ntawm cov uas yog cov flagship - RegionSoft CRM. Peb tau sau txog 90 tsab xov xwm hais txog nws ntawm Habre, yog li cov laus-timers ntawm cov chaw tshwj xeeb twb tau tswj kom faib ua cov neeg ntxub thiab pab pawg. Tab sis yog tias koj tseem tsis tau koom nrog thiab tab tom hnov qhov no thawj zaug, ces cia peb piav qhia: qhov no yog universal desktop CRM system uas tau nruab rau ntawm tus neeg siv khoom server, nquag hloov kho kom tau raws li cov neeg siv khoom xav tau, txhawb nqa, hloov kho, thiab lwm yam. . Peb kuj muaj ntau txhiab tus neeg siv khoom nug, xa cov ntaub ntawv kab mob, thov kev pab thiab tsuas yog xav tau qee yam. Qhov ntawd yog, kev thov thiab kev thov yog ib lub wagon thiab lub laub me me. Raws li qhov tshwm sim, ntawm qee qhov taw tes peb cov kev txhawb nqa tau dhau los, kub lub mloog pob ntseg, xov tooj thiab cov hlab ntsha, tsis meej pem nrog kev txiav txim ntawm cov dej num, qhov tseem ceeb, thiab lwm yam. Rau lub sijhawm ntev peb tau daws cov teeb meem no siv peb lub desktop CRM, tom qab ntawd peb sim ntau yam kab laum thiab kev tswj hwm kev ua haujlwm, tab sis nws tsis yog txhua yam. Peb pom tau hais tias txhawm rau ua haujlwm tau zoo, peb yuav tsum ua ntej ntawm tag nrho peb cov neeg siv khoom muaj lub sijhawm los tsim kev thov (daim ntawv thov) ib puag ncig thiab tswj lawv cov kev ua haujlwm los ntawm peb cov neeg ua haujlwm hauv online. Nws ua raws li qhov kev daws teeb meem yuav tsum tsis yog desktop, tab sis huab-raws li, nkag tau los ntawm txhua lub cuab yeej thiab txhua lub sijhawm. Peb tau tsim ntau yam tseem ceeb:
- Maximum simplicity thiab pob tshab: daim ntawv thov → qhia meej → kev nce qib ntawm kev ua haujlwm → tshwm sim
- huab neeg siv portal nrog qhov siab tshaj plaws simplicity thiab linear interface: sau npe → nkag rau hauv → sau → txheeb xyuas → sib tham → txaus siab
- tsis muaj kev them nyiaj ntau dhau rau cov haujlwm uas peb tsis xav tau, xws li kev koom ua ke nrog kev sib raug zoo, cov dashboards nyuaj, cov neeg siv khoom, thiab lwm yam. Ntawd yog, peb tsis xav tau kev sib koom ua ke ntawm pab pawg thiab CRM.
Thiab kwv yees dab tsi, peb tsis tau pom qhov kev daws teeb meem zoo li no. Ntawd yog, peb tau saib ntau dua 20 qhov kev daws teeb meem, xaiv 12 rau kev sim, sim 9 (vim li cas peb tsis tuaj yeem, peb yuav tsis hais, vim li cas thiaj ua rau cov neeg sib tw ua phem, tab sis ntawm ib qho ntawm lawv, piv txwv li, lub portal yeej tsis pib - nws cog lus hauv 5 feeb, thiab qhov ntawd yog qhov nws dai).
Tag nrho lub sijhawm no, peb tau soj ntsuam kev ua lag luam thiab kaw cov kev soj ntsuam: los ntawm cov haujlwm ntawm tus kws tshaj lij kev txhim kho, pab pawg txhawb nqa thiab cov neeg ua lag luam. Peb kawm dab tsi thiab ua rau peb xav tsis thoob me ntsis?
- Qee lub rooj pabcuam tsis muaj cov neeg siv khoom portals - uas yog, tus neeg siv khoom tsis tuaj yeem pom muaj dab tsi tshwm sim nrog nws daim ntawv thov lossis leej twg ua haujlwm nrog nws. Yuav luag txhua qhov kev pabcuam khav theeb ntawm omnichannel muaj peev xwm (sau daim ntawv thov txawm tias los ntawm Odnoklassniki), tab sis feem ntau tsis muaj kev nkag tau yooj yim rau cov kev pabcuam thaum koj nkag rau hauv thiab koj daim ntawv thov tau saib tag nrho.
- Feem ntau cov pab pawg tau tsim tshwj xeeb rau cov kev xav tau ntawm IT kev pabcuam, uas yog, lawv koom nrog ITSM cov kev pabcuam. Qhov no yeej tsis phem, tab sis lub rooj pab xav tau los ntawm ntau lub tuam txhab uas muaj kev pabcuam txhawb nqa (los ntawm lub khw hauv online mus rau qhov chaw pabcuam thiab lub koomhaum tshaj tawm). Yog lawm, cov kev daws teeb meem tuaj yeem hloov kho rau txhua lub ntsiab lus, tab sis muaj pes tsawg lub luag haujlwm tsis tsim nyog yuav nyob twj ywm rau hauv lub interface!
- Muaj cov kev daws teeb meem tshwj xeeb hauv kev lag luam rau cov chaw pabcuam hauv kev ua lag luam: suav nyiaj thiab sau npe ntawm cov khoom siv, kho cov kev pabcuam, geolocation ntawm couriers thiab cov neeg ua haujlwm pabcuam. Ntxiv dua thiab, rau cov tuam txhab uas tsis yog kev pabcuam, hla dhau.
- Universal kev daws teeb meem uas tuaj yeem hloov kho rau txhua qhov kev lag luam uas yuav tsum tau ua yog kim heev. Zoo, tau kawg, customization (koj yuav nkag siab tom qab vim li cas nws tsis tiav) - rau qee cov nyiaj. Cov kev daws teeb meem txawv teb chaws yog qhov tsis zoo rau cov lag luam Lavxias.
- Qee tus neeg muag khoom txais nyiaj tam sim ntawd rau lub sijhawm tsawg kawg ntawm 3 lossis 6 lub hlis; koj tsis tuaj yeem xauj software siv SaaS qauv rau ib hlis. Yog lawm, lawv cog lus tias yuav rov qab "tsis siv" nyiaj yog tias lub sijhawm no koj txiav txim siab tsis siv lawv lub rooj pabcuam, tab sis qhov xwm txheej no hauv nws tus kheej tsis yooj yim, tshwj xeeb tshaj yog rau cov lag luam me uas nws tseem ceeb heev kom ua tib zoo tswj cov nuj nqis.
- Ua rau peb xav tsis thoob, feem ntau cov neeg muag khoom pab tsis kam txhim kho nws hauv txoj cai, hais tias tsis muaj kev pabcuam, lossis xa mus rau API. Tab sis txawm tias cov kev daws teeb meem hauv lub platform tau teb tias, hauv paus ntsiab lus, lawv tuaj yeem pab tau, "tab sis koj yuav zoo dua sim koj tus kheej - tus programmer puv sijhawm yuav txiav txim siab nws." Zoo, ok, peb muaj lawv, tab sis leej twg tsis?!
- Ntau tshaj li ib nrab ntawm cov kev daws teeb meem muaj qhov cuam tshuam ntau dhau thiab, vim li ntawd, yuav tsum muaj kev cob qhia cov neeg ua haujlwm, vim tias txhua yam yuav tsum tau mus rau qee yam. Cia peb hais tias tus kws tshaj lij tuaj yeem paub nws tus kheej hauv ob peb teev lossis ib hnub, tab sis dab tsi txog cov neeg ua haujlwm txhawb nqa yooj yim uas twb muaj haujlwm txaus?
- Thiab thaum kawg, qhov ua rau peb npau taws tshaj plaws yog tias feem coob ntawm cov kev sim ntsuas tau qeeb qeeb! Portals siv sijhawm ntev los tsim, qhib thiab pib rau lub sijhawm ntev, cov ntawv thov tau txais kev cawmdim maj mam - thiab qhov no yog nrog kev sib txuas zoo nrawm (txog 35 Mbps hauv kev sim). Txawm tias thaum lub sij hawm ua qauv qhia, cov tshuab khov thiab tsuas qhib ib daim ntawv thov siv 5 vib nas this lossis ntau dua. (Los ntawm txoj kev, ntawm no peb tau kov feem ntau los ntawm ib tus thawj tswj hwm ntawm tus neeg muag khoom nto moo, leej twg, thaum nug tias vim li cas lub ntuj raug txim lub tsheb thauj khoom tau tig mus ntev, teb tias qhov no yog li cas Skype kis, tab sis qhov tseeb nws tsis yog. dai). Rau qee qhov peb pom yog vim li cas - cov ntaub ntawv chaw nyob deb ntawm Moscow, rau qee qhov peb tsis tuaj yeem mus rau hauv qab ntawm cov laj thawj. Los ntawm txoj kev, qee cov tuam txhab tsim tawm pab pawg tau hais txog ntau zaus thaum lub sijhawm sib tham tias tag nrho cov ntaub ntawv khaws cia hauv Lavxias cov ntaub ntawv chaw (dab tsi 152-FZ tau coj tib neeg mus!).
Feem ntau, peb poob siab. Thiab peb tau txiav txim siab tias peb xav tau los tsim peb tus kheej lub rooj pabcuam - uas yuav tsim nyog rau peb thiab peb cov neeg siv khoom los ntawm txhua qhov chaw ntawm kev lag luam, chaw pabcuam, thiab IT tuam txhab (suav nrog rau kev teeb tsa kev pabcuam hauv cov neeg siv khoom pabcuam - nws ua haujlwm zoo heev. pab rau cov tswj hwm qhov system). Tsis tau hais sai dua li ua tiav: Lub Yim Hli 3, 2019 peb tau pib tsim khoom - qhov yooj yim, yooj yim huab pab lub rooj nrog cov neeg siv khoom nkag. Los ntawm lub sijhawm ntawd, peb tau nquag siv nws tus kheej - qhov no yog qhov nws zoo li tam sim no:
Lub qhov rais loj nrog cov npe thov thiab cov neeg siv khoom thov
Yog li peb tau mus rau hauv kev tsim khoom
Thiab ntawm no los txog lub sijhawm los tham txog Habré ntawm Habré. Peb tau blogging ntau tshaj peb xyoos, peb muaj kev paub thiab kev paub - yog li vim li cas ho tsis tuaj nrog cov khoom tshiab? Nws yog me ntsis txaus ntshai, tab sis peb tseem ua thawj peb kauj ruam:
- Sau ib tsab ntawv "»—peb tau hais me ntsis txog lub ntsiab lus ntawm kev txhim kho kev txhawb nqa hauv lub tuam txhab thiab qhia txog ZEDLine Support.
- Sau ib tsab ntawv ""-lawv tau tham txog kev sib raug zoo ntawm tus thawj tswj hwm thiab tus thawj tswj hwm, thiab tham txog lub ntsiab lus ntawm kev tsim kev txhawb nqa rau tus neeg siv khoom sab hauv.
- Peb tau tshaj tawm cov ntsiab lus tshaj tawm hauv Google thiab Yandex - hauv ob qho tib si tsuas yog hauv kev tshawb nrhiav, vim tias peb tau poob siab ntev hauv cov ntsiab lus xov xwm network.
Peb cov kev ntshai tau dhau los ua dhau los. Thawj lub hlis peb tau txais ntau tshaj 50 sau npe portals (yuav tsum ncaj ncees, peb tsis txawm npaj rau qhov tshwm sim), ntau kev sib cuag nrog cov neeg muaj peev xwm thiab txawm tias thawj qhov kev tshuaj xyuas sov thiab qab ntxiag, uas tshwj xeeb tshaj yog sau tseg ... qhov yooj yim thiab ceev ntawm peb. ZEDLine Txhawb nqa. Tias yog vim li cas peb pib tsim cov kev pabcuam no. Tam sim no peb nquag ua haujlwm nrog kev thov, tsis muaj tsawg zuj zus ntxiv cov backlog thiab ntxiv nta.
Npau suav los muaj tseeb: ZEDLine Support zoo li tam sim no
Lub ntsiab tseem ceeb ntawm txhua daim pib yog daim ntawv thov. Nws yuav tsum yooj yim rau tus neeg siv khoom, yooj yim, tsis muaj qhov tsis tsim nyog thiab tsis meej pem cov kev xaiv thiab tib lub sijhawm muab cov ntaub ntawv nthuav dav ntawm qhov teeb meem kom tus neeg teb xov tooj tuaj yeem ua haujlwm tam sim ntawd los ua haujlwm thiab nkag siab qhov tseeb yog qhov tsis ncaj ncees lawm, nyob rau hauv qhov kev taw qhia qhov teeb meem. yuav tsum tau kho lossis thov cov ntaub ntawv ntxiv.
Yog li ntawd, peb tau txais kev thov ntawm hom hauv qab no:
Thiab qhov tseem ceeb tshaj plaws, peb tau ua raws li qhov xav tau ntau qhov portal. Lub portal yog ib puag ncig tus kheej rau kev sib cuam tshuam ntawm tus tswv portal thiab nws cov neeg siv khoom. Yog tias koj tau tsim lub portal rau koj tus kheej, nws yuav muaj qhov tshwj xeeb URL, nws tus kheej database, disk chaw, thiab lwm yam. Koj cov neeg siv khoom yuav tuaj yeem nkag mus rau lub portal no siv qhov muab URL thiab tsim kev thov lossis kev thov, uas tau nkag mus rau hauv ib lub cav tam sim ntawd, los ntawm qhov uas lawv tau ua tiav los ntawm cov neeg ua haujlwm (koj cov neeg ua haujlwm).
Tus neeg siv khoom pom qhov URL ntawm koj lub portal li cas? Muaj peb lub rooj pabcuam, koj tso qhov txuas mus rau qhov twg tus neeg siv yuav xav nug koj ib lo lus nug: ntawm lub vev xaib, hauv kev sib tham, hauv email lossis instant messengers thiab chats, lossis txawm nyob rau hauv widget lossis ib tsab xov xwm ntawm Habré. Tus neeg siv nyem rau ntawm koj qhov txuas, sau npe hauv daim ntawv peb-thaj chaw thiab nkag mus rau hauv daim ntawv thov. ID nkag mus thiab lo lus zais yog duplicated los ntawm email.
Tsis tas li ntawd, cov tswv lag luam tuaj yeem tsim cov ntawv caw rau cov neeg siv khoom los ntawm lawv tus kheej tus account txhawm rau txuag cov neeg siv khoom los ntawm tsuas yog sau ib daim ntawv me me. Kev caw yuav raug xa mus rau tus neeg siv khoom los ntawm e-mail, thiab cov ntawv caw yuav muaj tag nrho cov ntaub ntawv tsim nyog nkag mus rau lub portal: URL, nkag mus, password.
Tam sim ntawd tom qab sau npe lossis tau txais kev caw, tus neeg siv nkag mus rau hauv lub portal, tsim ib daim ntawv thov los ntawm kev sau cov teb ntawm daim ntawv nug, thiab nkag mus rau nws daim ntawv. - uas yog, nws pom cov xwm txheej ntawm nws qhov kev thov, tuaj yeem tsim thiab pom cov lus hauv kev sib tham nrog tus neeg teb xov tooj, tuaj yeem txuas thiab saib cov ntawv txuas, feem ntau, saib xyuas kev txhim kho ntawm nws qhov teeb meem. Tus neeg siv tau txais kev ceeb toom los ntawm email rau txhua qhov xwm txheej, yog li tsis tas yuav zaum hauv lub interface thiab nias F5 los hloov kho daim pib tsis.
Qhov no mus kom ze rau lub interface tso cai rau koj mus los ntawm ib tug yooj yim sau npe thiab tau ncaj qha mus rau lub point, es tsis yog yuav tsum tau to taub lub hav zoov ntawm functionality. Qhov no yog qhov laj thawj, vim tias tus neeg siv khoom tuaj yeem siv lub rooj pabcuam tsuas yog ob peb zaug (thiab qee zaum txawm tias ib zaug) thaum lub sijhawm tag nrho lub neej ntawm kev sib cuam tshuam nrog koj, thiab tsis tas yuav overload nws.
Kev noj qab haus huv los nrog kev noj mov, thiab thaum peb tab tom txhim kho tus neeg teb xov tooj interface thiab cov neeg siv khoom portal, lub tswv yim tuaj txog tias tus account tus kheej yuav tsum yog qhov laj thawj, yooj yim thiab dav. Qhov ntawd yog qhov lawv tau ua: hauv koj tus kheej tus account koj tuaj yeem teeb tsa koj qhov profile (yog tias koj yog tus tswv lag luam), teeb tsa ZEDLine Support nws tus kheej, taug qab cov nyiaj them, saib cov neeg siv, teeb tsa profile thiab saib cov txheeb cais (yog tias koj yog tus thawj coj). Ib zaug ntxiv, cov ntsiab lus "yooj yim yooj yim" yog siv: tus neeg teb xov tooj ua haujlwm hauv qhov yooj yim tshaj plaws interface thiab qhov no muab ntau qhov zoo:
- nws tsis cuam tshuam los ntawm lwm ntu
- cov kev teeb tsa hauv qhov system tau koom ua ke
- Tus thawj coj yog lub luag haujlwm kom meej meej rau kev teeb tsa tsis ua haujlwm
- feem ntau ntawm cov ntaub ntawv raug tiv thaiv los ntawm cov neeg ua haujlwm
- Cov neeg ua hauj lwm kawm ua hauj lwm nrog xws li ib tug interface sai heev (txuag ntawm kev cob qhia + ceev pib).
Hais txog kev cob qhia, thaum nkag mus rau thawj zaug, tus neeg siv tau txais tos los ntawm kev sib tham sib qhia uas taug kev cov neeg tshiab los ntawm tag nrho cov interface thiab qhia tias ZEDLine Support ua haujlwm li cas. Nws yuav tshwm sim kom txog rau thaum koj nyem lub pob "tsis txhob tshwm sim dua".
Txhua qhov kev qhia meej thiab cov lus nug raug nug hauv kev sib tham, yog li koj tuaj yeem:
- taug qab qhov kev nce qib ntawm kev daws qhov teeb meem thiab saib xyuas cov xwm txheej hloov pauv
- hloov (delegate) txoj hauj lwm rau lwm tus neeg ua hauj lwm yam tsis tau hais txog zaj dab neeg dhau los
- sai pauv cov ntaub ntawv tsim nyog thiab screenshots
- khaws tag nrho cov ntaub ntawv hais txog qhov teeb meem thiab yooj yim nkag mus rau nws yog tias qhov tshwm sim zoo sib xws.
Txog tam sim no, cia peb rov qab mus rau tus thawj tswj hwm lub chaw haujlwm. Nyob ntawd, ntawm lwm yam, muaj kev teeb tsa email rau kev ceeb toom, tswj chaw disk, thiab lwm yam. Thiab tseem muaj kev them nqi - koj yuav nco ntsoov paub thaum twg, nyiaj tau siv thiab dab tsi.
Kev them nqi muaj ob ntu: subscription thiab muas. Nrog rau kev tso npe, koj tuaj yeem hloov pauv tus nqi, tus naj npawb ntawm cov neeg ua haujlwm, txuas ntxiv koj qhov kev tso npe thiab sau koj qhov nyiaj tshuav hauv ib nias. Nyob rau hauv cov ntaub ntawv ntawm kev ntxiv, daim ntawv them nqi yog tsim rau koj ncaj qha rau hauv ZEDLine Support interface.
Hauv kev ua lag luam koj tuaj yeem pom tag nrho cov haujlwm ntsig txog kev them nyiaj thiab debit. Koj tuaj yeem pom leej twg thiab thaum twg them nyiaj thiab ua tiav qhov kev sib pauv. Los ntawm txoj kev, them nyiaj nrog cov nyiaj tshwj xeeb hauv lub screenshot tsis yog kev sib tsoo lossis kev sim: kom txog rau thaum lub Cuaj Hlis 30, 2019, muaj kev nce qib - thaum koj sau koj qhov nyiaj tshuav, peb muab 50% ntawm cov nyiaj them ua ntej raws li cov nyiaj tau los. Piv txwv li, thaum them 5 rubles, 000 rubles raug muab tso rau hauv qhov nyiaj tshuav. Thiab kwv yees li tib qhov kev nkag yuav tshwm sim hauv kev them nqi interface :)
Thiab yog, txij li thaum nws los txog rau kev them nyiaj: peb muaj ib qho kev npaj pub dawb + peb them nyiaj. Thiab peb tuaj yeem hais tias peb tau npaj los hloov kho ZEDLine Kev Pabcuam Pab Pawg kom haum raws li qhov yuav tsum tau ua ntawm koj lub lag luam - rau cov txheej txheem ua haujlwm teev them nyiaj rau peb lub tuam txhab programmers. Peb feem ntau cuam tshuam nrog kev hloov kho rau RegionSoft CRM, peb sau tau yooj yim thiab nrawm thiab pom zoo rau cov kev qhia tshwj xeeb thiab tau mus ua haujlwm, yog li peb qhov kev paub dhau los tso cai rau peb ua cov kev cai daws teeb meem, ib yam nkaus.
Tam sim no, ZEDLine Kev Pabcuam Pab Pawg tau koom ua ke nrog peb CRM system RegionSoft CRM, tab sis tam sim no peb tuaj yeem, raws li kev thov tshwj xeeb, muab kev nkag mus rau beta version ntawm API thiab, ntxiv rau kev txhim kho, yuav muaj ntau lub sijhawm rau kev koom ua ke. .
Thiab thaum kawg, peb tau tswj hwm kom ua tiav lwm lub hom phiaj tseem ceeb ntawm peb qhov kev xav - ua kom lub kaw lus nrawm heev. Tom qab tag nrho, qhov ceev ntawm lub kaw lus teb rau cov neeg siv cov yeeb yam ua rau cov neeg siv kev nyiam. Nrog rau kev txhim kho ntxiv ntawm cov kab ke, uas yog kev zam, peb yuav them nyiaj tshwj xeeb rau kev ceev thiab sib ntaus rau nws.
Nyob rau hauv luv luv, qhov no yog li cas peb tau tig tawm - thiab txiav txim los ntawm cov lus tawm tswv yim los ntawm cov neeg siv thawj zaug, peb tsis nco qab.
Leej twg xav tau lub rooj pab thiab vim li cas?
Thaum pib ntawm tsab xov xwm, peb tau hais tias feem ntau cov pab pawg yog hais txog IT thiab rau cov neeg IT. Qhov no muaj nws tus kheej logic, tab sis nws tsis ncaj ncees kiag li. Ntawm no yog ib daim ntawv teev npe ntawm cov neeg uas nws ua hauj lwm yuav tau yooj yim thiab yooj yim pab lub rooj.
- Cov thawj tswj hwm uas muaj peev xwm tsim tau ib daim pib nrog rau kev ua hauj lwm nrog kev thov los ntawm cov npoj yaig thiab tsis rushing chaotically nyob ib ncig ntawm cov plag tsev thiab chaw ua hauj lwm, tab sis calmly teb rau cov nom thov (lawv kuj yog pov thawj ntawm tibneeg hu tauj coob lub sij hawm ua hauj lwm).
- Cov tuam txhab pabcuam thiab cov chaw pabcuam uas ua haujlwm nrog ntau yam khoom siv thiab ntau yam haujlwm raws li cov neeg siv khoom tsis txaus siab.
- Txhua lub tuam txhab uas muab kev txhawb nqa rau cov neeg siv khoom hauv xov tooj thiab hauv kev sib tham - txhawm rau tso cai rau tus neeg siv khoom tsim nws cov lus nug hauv kev sau ntawv thiab tswj kev ua haujlwm ntawm kev ua tiav, thiab tib lub sijhawm khaws txhua qhov kev thov hauv ib qho chaw.
Muaj ntau lab tus laj thawj los sau rau lub tuam txhab tsis yog hu, ntawm cov uas muaj ob lub ntsiab lus tseem ceeb: tus cwj pwm ntawm kev sib txuas lus hauv instant messengers los ntawm cov ntawv nyeem thiab lub sijhawm los pib daws qhov teeb meem thaum lub sij hawm ua hauj lwm, tsis txhob nkaum hauv cov ces kaum nrog koj. xov tooj thiab tsis cuam tshuam koj cov npoj yaig. Ib qhov txuas rau koj lub rooj pab cuam piv txwv yuav pab daws txhua yam teeb meem ntawm omnichannel, kev nkag tau yooj yim, ua haujlwm tau zoo, thiab lwm yam.
Niaj hnub no peb pab neeg siv helpdesk ntev tshaj plaws (uas yog qhov laj thawj), thiab peb, ua cov kws paub txog kev lag luam automation, lossi pauv kev xav, nrhiav cov yam ntxwv tshiab, thiab qee zaum sib cav. Tab sis ib lub tswv yim pom zoo: nws yooj yim rau peb, nws yooj yim rau peb cov neeg siv khoom tawm ntawm kev thov. Thiab nws tau dhau los ua yooj yim dua rau cov neeg txhawb nqa ua haujlwm nrog cov neeg siv thov.
Thaum ib lub tuam txhab outgrows ib qho teeb meem, kev tswj los nkag siab tias nws tsis txaus los tsuas yog muag ib yam khoom lossis kev pabcuam rau tus neeg siv khoom. Nws yog ib qho tsim nyog los npaj kev sib tham nrog tus neeg siv khoom kom nws ntsuas qhov zoo ntawm kev pab cuam tom qab muag, them nyiaj lossis dawb. Koj yuav tsum tau sib ntaus sib tua rau txhua tus neeg siv khoom thiab tiv thaiv qhov poob ntawm cov neeg siv khoom tsis tu ncua los ntawm kev sib sau ntau ntawm cov neeg siv khoom. Thiab qhov no, nyob rau hauv lem, yog ua tiav los ntawm kev ua hauj lwm kom nce qib ntawm loyalty. Yog li ntawd, tus neeg siv yuav tsum paub tseeb tias nws kev sib cuag nrog lub tuam txhab nrog ib qho teeb meem yuav tsis ploj thiab yuav tsis dai qhov chaw nyob rau hauv qhov tob ntawm cov neeg ua hauj lwm, thiab yuav tsis nyob ntawm seb tib neeg qhov tseem ceeb. Qhov no yog qhov tseeb qhov teeb meem uas tuaj yeem daws tau .
Tau qhov twg los: www.hab.com