Xav txog kev tsim ib lub helpdesk system uas siv huab hauv xyoo 2018 zoo li yog ib lub tswv yim uas tsis muaj tseeb. Thaum xub thawj siab ib muag, muaj kev ua lag luam, muaj cov kev daws teeb meem hauv tsev thiab txawv teb chaws, thiab muaj ntau lub system uas tsim tshwj xeeb. Xav txog kev tsim ib lub system tshiab thaum koj twb muaj lub CRM system loj thiab muaj ntau dua 6000 tus neeg siv khoom uas xav tau ib yam dab tsi tas li - qhov ntawd zoo li vwm heev. Tab sis cov 6,000 ntawd yog qhov laj thawj uas peb txiav txim siab tsim peb lub helpdesk. Tib lub sijhawm, peb tau ua kev tshawb fawb txog kev ua lag luam, tham nrog cov neeg sib tw yav tom ntej, ua cov pab pawg tsom xam, thiab sim cov qauv demo nrog kev cia siab tias txhua tus neeg twb xav txog nws lawm. Tab sis tsis yog - peb tsis pom muaj laj thawj los nres kev tsim kho. Thiab peb thawj zaug tshwm sim ntawm Habr thaum ntxov Lub Yim Hli qhia tau tias nws tau tsim nyog. Yog li hnub no, qee yam subjectively, peb qhia peb cov kev soj ntsuam ntawm lub ntiaj teb ntawm cov helpdesk systems.
Thaum kev txhawb nqa thev naus laus zis tsis ua haujlwm zoo
Cov laj thawj uas ua rau peb sau peb tus kheej lub chaw pabcuam
peb Nws tsis yog tsuas yog tshwm sim tawm ntawm qhov twg. Yog li, peb yog cov neeg tsim cov kev daws teeb meem rau kev ua haujlwm rau cov lag luam me thiab nruab nrab, suav nrog peb cov khoom lag luam tseem ceeb, RegionSoft CRM. Peb tau sau txog 90 tsab xov xwm txog nws ntawm Habr, yog li cov tub rog qub ntawm cov chaw tseem ceeb tau faib ua cov neeg ntxub thiab cov neeg txhawb nqa. Tab sis yog tias koj tsis tau koom nrog peb thiab hnov txog nws thawj zaug, cia peb piav qhia: nws yog lub desktop CRM system uas tau teeb tsa rau ntawm tus neeg siv khoom lub server, ua haujlwm kho kom haum rau lawv cov kev xav tau ua lag luam, txhawb nqa, hloov kho tshiab, thiab lwm yam. Peb kuj muaj ntau txhiab tus neeg siv khoom uas nug cov lus nug, xa cov ntawv ceeb toom kab laum, thov kev pab, thiab tsuas yog xav tau ib yam dab tsi. Yog li, muaj ntau qhov kev thov thiab kev nug. Yog li ntawd, ntawm qee lub sijhawm, peb pab neeg txhawb nqa tau dhau los ua overloaded, lawv cov headsets thiab xov tooj nyob ntawm ntug, lawv cov hlab ntsha tau ntxhov siab, thiab muaj kev tsis meej pem txog kev txiav txim siab ua haujlwm, qhov tseem ceeb, thiab lwm yam. Tau ntev, peb tau daws cov teeb meem no siv peb lub desktop CRM, tom qab ntawd sim ntau yam kab laum trackers thiab cov txheej txheem tswj haujlwm, tab sis lawv tsis yog qhov yog. Peb pom tias yuav kom ua tau zoo, peb yuav tsum muab peb cov neeg siv khoom lub peev xwm los tsim cov lus thov (queries) 24/7 thiab saib xyuas lawv cov kev ua haujlwm online. Yog li ntawd, qhov kev daws teeb meem yuav tsum yog huab, tsis yog desktop, nkag tau los ntawm txhua lub cuab yeej txhua lub sijhawm. Peb tau tsim ntau yam tseem ceeb:
- qhov yooj yim tshaj plaws thiab pob tshab: daim ntawv thov → kev piav qhia → kev nce qib ntawm txoj haujlwm → qhov tshwm sim
- Ib lub portal rau cov neeg siv khoom uas siv huab nrog qhov yooj yim tshaj plaws thiab qhov interface ncaj qha: Sau npe → Nkag mus → Sau ntawv → Tshawb xyuas qhov xwm txheej → Sib tham → Txaus siab
- Tsis muaj kev them nyiaj ntau dhau rau cov yam ntxwv tsis tsim nyog xws li kev sib koom ua ke hauv social media, cov dashboards nyuaj, cov ntaub ntawv rau cov neeg siv khoom, thiab lwm yam. Qhov no txhais tau tias peb tsis xav tau lub chaw pabcuam sib xyaw thiab CRM.
Thiab twv seb yog dab tsi? Peb tsis tau pom ib qho kev daws teeb meem zoo li no. Peb tau tshuaj xyuas ntau dua 20 qhov kev daws teeb meem, xaiv 12 rau kev sim, thiab sim cuaj (peb yuav tsis hais vim li cas peb ua tsis tau, vim tias tsis muaj qhov taw tes rau kev thuam peb cov neeg sib tw. Tab sis nrog ib qho ntawm lawv, piv txwv li, lub portal yeej tsis tau tso tawm - nws cog lus tias yuav tso tawm hauv tsib feeb, tab sis tom qab ntawd nws khov).
Txhua lub sijhawm no, peb tau soj ntsuam kev ua lag luam thiab sau cov kev soj ntsuam: los ntawm kev xav ntawm tus kws tsim kho, cov neeg ua haujlwm pabcuam, thiab tus neeg ua lag luam. Peb tau kawm dab tsi, thiab dab tsi ua rau peb tsis meej pem me ntsis?
- Qee lub chaw pabcuam tsis muaj cov portals rau cov neeg siv khoom, uas txhais tau tias cov neeg siv khoom tsis tuaj yeem pom dab tsi tshwm sim nrog lawv cov kev thov lossis leej twg ua haujlwm rau lawv. Yuav luag txhua qhov kev pabcuam muaj peev xwm omnichannel (sau cov kev thov los ntawm Odnoklassniki), tab sis feem ntau tsis muab kev nkag mus rau qhov kev pabcuam yooj yim, qhov twg kev nkag mus rau hauv tso koj cov kev thov ntawm koj cov ntiv tes.
- Feem ntau cov chaw pabcuam tau tsim tshwj xeeb rau cov kev xav tau ntawm IT departments, yog li poob rau hauv qeb ntawm ITSM cov kev pabcuam. Qhov no yeej yog ib qho zoo, tab sis ntau lub tuam txhab nrog cov kev pabcuam txhawb nqa (los ntawm cov khw muag khoom hauv online mus rau cov chaw pabcuam thiab cov koom haum tshaj tawm) xav tau lub chaw pabcuam. Thaum cov kev daws teeb meem tuaj yeem tsim rau txhua lub ncauj lus, muaj pes tsawg yam tsis tsim nyog yuav tseem dai rau hauv lub interface?
- Muaj cov kev daws teeb meem tshwj xeeb rau cov chaw pabcuam hauv kev ua lag luam: kev taug qab cov khoom siv thiab daim ntawv lo, kev kho, thiab qhov chaw nyob ntawm cov neeg xa khoom thiab cov kws kho tshuab. Dua li no, cov no tsis haum rau cov tuam txhab uas tsis yog cov tuam txhab pabcuam.
- Cov kev daws teeb meem thoob ntiaj teb uas tuaj yeem hloov kho rau txhua yam kev xav tau ntawm kev lag luam yog kim heev. Thiab, ntawm chav kawm, kev hloov kho (koj yuav pom tom qab vim li cas nws tsis yog kev hloov kho) raug nqi ntxiv. Cov kev daws teeb meem txawv teb chaws kim heev rau kev lag luam Lavxias.
- Muaj ib txhia neeg muag khoom lees txais kev them nyiaj rau lub sijhawm tsawg kawg yog 3 lossis 6 lub hlis; koj tsis tuaj yeem xauj SaaS software txhua hli. Txawm hais tias lawv cog lus tias yuav rov qab them cov nyiaj tsis siv yog tias koj txiav txim siab tsis siv lawv lub chaw pabcuam thaum lub sijhawm no, qhov no tsis yooj yim, tshwj xeeb tshaj yog rau cov lag luam me uas xav tau saib xyuas cov nuj nqis ze.
- Ua rau peb xav tsis thoob, feem ntau cov neeg muag khoom pabcuam tsis kam siv qhov feature no kiag li, hais tias qhov kev pabcuam zoo li no tsis muaj, lossis xa peb mus rau API. Txawm tias cov kev daws teeb meem raws li platform kuj teb tias lawv tuaj yeem pab tau, tab sis "koj yuav tsum sim nws koj tus kheej - peb tus programmer hauv tsev yuav daws nws." Zoo, peb muaj lawv, leej twg tsis muaj?!
- Ntau tshaj ib nrab ntawm cov kev daws teeb meem muaj qhov interface uas muaj ntau dhau thiab, yog li ntawd, xav tau kev cob qhia cov neeg ua haujlwm kom lawv thiaj li daws tau txhua yam. Txawm hais tias tus engineer tuaj yeem daws nws tus kheej hauv ob peb teev lossis ib hnub, ua li cas txog cov neeg ua haujlwm pabcuam yooj yim uas twb muaj haujlwm txaus lawm?
- Thiab thaum kawg, qhov ua rau peb chim siab tshaj plaws yog tias feem ntau ntawm cov kab ke uas peb tau sim qeeb heev! Cov portals siv sijhawm ntev los tsim, qhib thiab pib, thiab cov kev thov qeeb los txuag - thiab qhov no yog txawm tias muaj kev sib txuas ceev zoo (kwv yees li 35 Mbps thaum lub sijhawm sim). Txawm tias thaum lub sijhawm demos, cov kab ke khov, thiab txawm tias qhib qhov kev thov siv sijhawm 5 vib nas this lossis ntau dua.Los ntawm txoj kev, qhov uas ua rau peb xav tsis thoob tshaj plaws yog ib tus thawj coj ntawm ib tus neeg muag khoom nto moo, uas, thaum nug tias vim li cas lub log thauj khoom thiaj tig ntev ua luaj, teb tias qhov no yog li cas Skype sib txuas lus, tab sis qhov tseeb nws tsis dai.). Rau qee tus, peb pom qhov ua rau - cov chaw khaws ntaub ntawv nyob deb ntawm Moscow; rau lwm tus, peb tsis tuaj yeem nrhiav tau qhov hauv qab ntawm nws. Los ntawm txoj kev, qee tus neeg tsim khoom pabcuam tau hais ntau zaus thaum peb tham tias txhua cov ntaub ntawv khaws cia rau hauv cov chaw khaws ntaub ntawv Lavxias (qhov teeb meem loj heev uas Txoj Cai Lij Choj 152 tau ua rau tib neeg ua!).
Yog li ntawd, peb poob siab heev. Thiab peb txiav txim siab tias peb yuav tsum tsim peb tus kheej lub chaw pabcuam - ib qho uas yuav haum rau peb, peb cov neeg siv khoom los ntawm txhua lub lag luam, cov chaw pabcuam, thiab cov tuam txhab IT (suav nrog kev npaj kev txhawb nqa cov neeg siv khoom sab hauv - nws ua haujlwm zoo heev ua lub chaw pabcuam rau cov thawj coj system). Tsis ntev tom qab ntawd ua tiav: thaum Lub Yim Hli 3, 2019, peb tau tso nws rau hauv kev tsim khoom. — ib qho kev pabcuam yooj yim, siv tau yooj yim hauv huab nrog kev nkag mus rau cov neeg siv khoom. Thaum ntawd, peb tau siv nws peb tus kheej—ntawm no yog qhov nws zoo li tam sim no:
Lub qhov rais tseem ceeb nrog daim ntawv teev cov neeg siv khoom thov thiab cov lus nug
Yog li, peb nyob hauv kev tsim khoom.
Thiab tam sim no yog lub sijhawm los tham txog Habr ntawm Habr. Peb tau sau blog tau ntau tshaj peb xyoos, peb muaj kev paub dhau los thiab paub tab - yog li vim li cas ho tsis tawm los nrog cov khoom tshiab? Nws yog qhov txaus ntshai me ntsis, tab sis thaum kawg peb tau ua thawj peb kauj ruam:
- Sau ib tsab ntawv "" — peb tau tham luv luv txog lub koom haum txhawb nqa kev txawj ntse ntawm lub tuam txhab thiab tau qhia txog ZEDLine Support.
- Sau ib tsab ntawv "" — lawv tau tham txog kev sib raug zoo ntawm tus thawj tswj hwm thiab tus thawj coj system thiab tshawb nrhiav kev txhim kho kev txhawb nqa rau tus neeg siv khoom sab hauv.
- Peb tau tshaj tawm cov lus tshaj tawm hauv Google thiab Yandex—ob qho tib si, tsuas yog ntawm kev tshawb nrhiav xwb, vim peb tau poob siab heev rau lub network zaub mov.
Peb qhov kev ntshai tau hloov mus ua qhov loj heev. Hauv thawj lub hlis peb tau txais ntau tshaj 50 lub portals sau npe (ua siab ncaj, peb tsis tau npaj rau qhov tshwm sim zoo li no), ntau tus neeg sib cuag nrog cov neeg siv khoom thiab txawm tias thawj qhov kev tshuaj xyuas sov so thiab zoo siab, uas lawv tau sau tseg tshwj xeeb ... qhov yooj yim thiab ceev ntawm peb ZEDLine Txhawb nqaYog vim li ntawd peb thiaj pib tsim cov kev pabcuam no. Tam sim no peb tab tom ua haujlwm rau cov kev thov, sau cov backlog, thiab ntxiv cov yam ntxwv.
Nqa Kev Npau Suav Los Rau Lub Neej: Kev Txhawb Nqa ZEDLine Zoo Li Cas Tam Sim No
Lub hauv paus ntawm txhua lub tshuab muag daim pib yog daim ntawv thov. Nws yuav tsum yooj yim siv, yooj yim, thiab tsis muaj cov kev xaiv tsis tsim nyog lossis tsis meej pem. Tib lub sijhawm, nws yuav tsum muab cov ntaub ntawv qhia txog qhov teeb meem kom tus neeg teb xov tooj tuaj yeem pib ua haujlwm tam sim ntawd thiab nkag siab tias muaj teeb meem dab tsi, yuav daws qhov teeb meem li cas, lossis seb puas yuav thov cov ntaub ntawv ntxiv.
Yog li ntawd, peb tau txais cov ntawv thov ntawm hom no:
Qhov tseem ceeb tshaj plaws, peb tau siv lub portal system uas peb xav tau heev. Lub portal yog ib qho chaw uas tus tswv portal thiab lawv cov neeg siv khoom sib tham tau. Yog tias koj tau tsim koj lub portal, nws yuav muaj ib qho URL tshwj xeeb, nws cov ntaub ntawv database, qhov chaw disk, thiab ntau ntxiv. Koj cov neeg siv khoom yuav tuaj yeem nkag mus rau lub portal no siv qhov URL uas tau muab thiab tsim cov lus thov lossis cov lus nug, uas tau nkag mus rau hauv ib lub cav tam sim ntawd, qhov chaw uas lawv tau ua los ntawm cov neeg ua haujlwm (koj cov neeg ua haujlwm).
Tus neeg siv khoom nrhiav tau koj lub portal qhov URL li cas? Nrog peb lub helpdesk, koj muab qhov txuas rau nws qhov twg tus neeg siv xav nug koj ib lo lus nug: ntawm koj lub vev xaib, ntawm kev tshaj xov xwm hauv zej zog, hauv email, cov neeg xa xov, kev sib tham, txawm tias hauv ib qho widget lossis tsab xov xwm ntawm Habr. Tus neeg siv nyem koj qhov txuas, sau npe siv daim ntawv peb-teb, thiab raug xa mus rau lub app. Lawv tus ID nkag mus thiab lo lus zais raug xa mus rau lawv qhov chaw nyob email.
Tsis tas li ntawd xwb, cov neeg teb xov tooj tuaj yeem tsim cov ntawv caw rau cov neeg siv khoom los ntawm lawv tus kheej tus account, txuag lawv los ntawm kev ua haujlwm yooj yim ntawm kev sau daim ntawv luv luv. Daim ntawv caw yuav raug xa mus rau tus neeg siv khoom ntawm email, thiab daim ntawv caw nws tus kheej yuav muaj tag nrho cov ntaub ntawv tsim nyog rau kev nkag mus rau lub portal: URL, username, thiab password.
Tom qab koj sau npe lossis tau txais daim ntawv caw, tus neeg siv khoom yuav nkag mus rau hauv lub portal, tsim daim ntawv thov los ntawm kev sau cov lus nug hauv daim teb, thiab nkag mus rau nws daim ntawv theej. — txhais tau tias lawv tuaj yeem pom qhov xwm txheej ntawm lawv cov kev thov, tsim thiab saib cov lus hauv kev sib tham sab hauv nrog tus neeg teb xov tooj, txuas thiab saib cov ntawv txuas, thiab feem ntau saib xyuas qhov kev nce qib ntawm lawv qhov teeb meem. Tus neeg siv tau txais email ceeb toom rau txhua qhov xwm txheej, yog li tsis tas yuav zaum hauv lub interface thiab nias F5 los hloov kho cov kev cai daim pib.
Txoj kev siv interface no ua rau kev sau npe yooj yim thiab kev paub ncaj qha, yam tsis tas yuav mus dhau cov haujlwm nyuaj. Qhov no ua rau muaj kev nkag siab, vim tias tus neeg siv khoom tsuas yog siv lub helpdesk ob peb zaug (lossis qee zaum tsuas yog ib zaug xwb) thaum lawv sib tham nrog koj, yog li tsis tas yuav ua rau lawv ntau dhau.
Kev ntshaw noj mov los nrog kev noj mov, thiab thaum peb tab tom tsim lub interface ntawm tus neeg teb xov tooj thiab lub portal rau cov neeg siv khoom, peb tau paub tias tus account tus kheej yuav tsum muaj logic, yooj yim siv, thiab ua tiav. Qhov ntawd yog qhov peb tau ua: hauv tus account tus kheej, koj tuaj yeem teeb tsa koj qhov profile (yog tias koj yog tus neeg teb xov tooj), teeb tsa ZEDLine Support, taug qab cov nyiaj them, saib cov neeg siv, kho koj qhov profile, thiab saib cov ntaub ntawv (yog tias koj yog tus thawj coj). Dua li no, peb tau siv lub hauv paus ntsiab lus "txhais tau tias yooj yim": tus neeg teb xov tooj ua haujlwm nrog lub interface yooj yim heev, uas muaj ntau qhov zoo:
- nws tsis raug cuam tshuam los ntawm lwm qhov chaw
- cov chaw teeb tsa ntawm lub kaw lus tau koom ua ke
- tus thawj coj yog tus uas muaj lub luag haujlwm rau qhov ua tsis tiav ntawm kev teeb tsa
- Feem ntau ntawm cov ntaub ntawv raug tiv thaiv los ntawm cov neeg teb xov tooj.
- Cov neeg teb xov tooj kawm ua haujlwm nrog lub interface zoo li no sai heev (txuag nyiaj rau kev cob qhia + pib sai).
Hais txog kev cob qhia, thaum koj thawj zaug nkag mus, koj tau txais tos los ntawm kev qhia sib tham uas coj koj mus rau hauv lub interface thiab piav qhia txog ZEDLine Support ua haujlwm li cas. Nws yuav tseem tshwm sim kom txog thaum koj nyem "Tsis txhob qhia kuv dua."
Txhua qhov kev piav qhia thiab cov lus nug tuaj yeem nug hauv kev sib tham, yog li koj tuaj yeem:
- taug qab qhov kev nce qib ntawm qhov teeb meem thiab saib xyuas cov kev hloov pauv ntawm cov xwm txheej
- hloov (muab ib txoj haujlwm rau lwm tus neeg ua haujlwm yam tsis tau rov qhia zaj dab neeg dhau los
- pauv cov ntaub ntawv tsim nyog thiab cov duab thaij sai sai
- khaws tag nrho cov ntaub ntawv hais txog qhov teeb meem thiab yooj yim xa mus rau nws yog tias muaj qhov zoo sib xws tshwm sim.
Tam sim no, cia peb rov qab mus rau lub dashboard ntawm tus thawj coj. Ntawm lwm yam, nws tso cai rau koj teeb tsa cov ntawv ceeb toom email, tswj qhov chaw disk, thiab ntau ntxiv. Nws kuj suav nrog kev them nqi - koj yuav ib txwm paub thaum twg, dab tsi, thiab ntau npaum li cas cov nyiaj tau siv.
Lub kaw lus them nqi muaj ob ntu: kev sau npe thiab kev lag luam. Hauv ntu kev sau npe, koj tuaj yeem hloov koj txoj kev npaj, tus lej ntawm cov neeg teb xov tooj, txuas ntxiv koj qhov kev sau npe, thiab ntxiv koj qhov nyiaj tshuav nrog ib qho nias xwb. Thaum koj ntxiv koj qhov nyiaj tshuav, daim ntawv them nqi raug tsim rau koj ncaj qha hauv ZEDLine Support interface.
Hauv Kev Them Nyiaj, koj tuaj yeem pom txhua yam kev ua haujlwm ntsig txog kev them nyiaj thiab rho nyiaj. Koj tuaj yeem pom leej twg tau them nyiaj thiab kev them nyiaj thiab thaum twg. Los ntawm txoj kev, qhov nyiaj ntxiv hauv daim duab tsis yog qhov xwm txheej lossis kev sim: txog rau lub Cuaj Hlis 30, 2019, peb tab tom khiav kev txhawb nqa uas koj yuav tau txais 50% ntxiv thaum koj ntxiv koj qhov nyiaj tshuav. Piv txwv li, yog tias koj them 5,000 rubles, 7,500 rubles yuav raug suav rau hauv koj qhov nyiaj tshuav. Ib qho nkag zoo sib xws yuav tshwm sim hauv qhov interface them nqi.
Thiab yog, hais txog kev them nyiaj, peb muab ib txoj kev npaj pub dawb thiab peb txoj kev npaj them nyiaj. Peb kuj npaj txhij los kho qhov kev pabcuam ZEDLine Support kom tau raws li koj cov kev xav tau ua lag luam - rau tus nqi ib teev ntawm peb lub tuam txhab cov neeg sau ntawv. Peb feem ntau kho RegionSoft CRM, sau thiab pom zoo cov lus qhia txog kev siv tshuab sai thiab yooj yim, thiab pib ua haujlwm, yog li peb qhov kev paub dhau los tso cai rau peb tsim cov kev daws teeb meem tshwj xeeb, ib yam nkaus.
Tam sim no, ZEDLine Support helpdesk tau koom ua ke nrog peb lub RegionSoft CRM system. Txawm li cas los xij, peb twb tuaj yeem muab kev nkag mus rau beta version ntawm API thaum muaj kev thov tshwj xeeb, thiab, ntxiv rau kev txhim kho, yuav muaj ntau lub sijhawm koom ua ke.
Thaum kawg, peb tau ua tiav lwm lub hom phiaj uas tseem ceeb rau peb - ua kom lub kaw lus ua haujlwm sai heev. Tom qab tag nrho, qhov ceev uas lub kaw lus teb rau cov neeg siv ua ua rau tus neeg siv kev paub zoo dua. Thaum peb txuas ntxiv tsim lub kaw lus, uas yog qhov tsis zam, peb yuav them sai sai rau qhov ceev thiab siv zog rau nws.
Hauv ntej, qhov no yog li cas peb li tau tig mus — thiab txiav txim los ntawm cov lus tawm tswv yim los ntawm cov neeg siv thawj zaug, peb tsis ua yuam kev.
Leej twg xav tau ib lub helpdesk thiab yog vim li cas?
Thaum pib ntawm tsab xov xwm no, peb tau hais tias feem ntau cov chaw pabcuam yog hais txog IT thiab rau cov kws tshaj lij IT. Txawm hais tias qhov no ua rau muaj kev nkag siab, nws tsis ncaj ncees kiag li. Nov tsuas yog cov npe piv txwv ntawm cov neeg uas txoj haujlwm yuav yooj yim dua los ntawm kev pabcuam yooj yim thiab yooj yim siv.
- Cov thawj coj uas tuaj yeem tsim ib lub tshuab ticketing sab hauv rau kev tswj cov lus thov los ntawm cov npoj yaig thiab, es tsis txhob maj nrawm ncig hauv pem teb thiab chaw ua haujlwm, teb cov lus thov ntawm cov nom tswv (uas kuj yog pov thawj ntawm lub sijhawm ua haujlwm tsis khoom).
- Cov tuam txhab kev pabcuam thiab cov chaw pabcuam uas ua haujlwm nrog ntau yam khoom siv thiab ua ntau yam haujlwm raws li cov lus tsis txaus siab ntawm cov neeg siv khoom.
- Txhua lub tuam txhab uas muab kev pabcuam rau cov neeg siv khoom los ntawm kev hu xov tooj thiab sib tham tso cai rau cov neeg siv khoom sau lawv cov lus nug thiab saib xyuas kev nce qib ntawm txoj haujlwm, thaum tseem khaws cia txhua qhov kev thov rau hauv ib qho chaw.
Muaj ntau lab yam ua rau koj xa email rau ib lub tuam txhab es tsis txhob hu xov tooj, ob qho ntawm cov no yog qhov tseem ceeb: tus cwj pwm sib txuas lus ntawm cov ntawv hauv cov apps xa xov thiab lub peev xwm pib daws teeb meem thaum lub sijhawm ua haujlwm, yam tsis zais hauv cov ces kaum nrog koj lub xov tooj thiab cuam tshuam koj cov npoj yaig. Ib qho txuas mus rau koj lub chaw pabcuam yuav daws tau txhua yam teeb meem ntawm kev txhawb nqa omnichannel, kev nkag mus tau yooj yim, kev ua haujlwm zoo, thiab ntau ntxiv.
Peb pab neeg tam sim no siv lub chaw pabcuam. Nws tau nyob ib puag ncig ntev tshaj plaws (uas yog qhov muaj laj thawj), thiab raws li cov kws tshaj lij kev lag luam automation, peb ib txwm sib pauv kev xav, nrhiav cov yam ntxwv tshiab, thiab qee zaum sib cav. Tab sis ib qho meej: nws yooj yim rau peb, yooj yim rau peb cov neeg siv khoom uas xa cov lus thov. Thiab nws kuj ua rau nws yooj yim dua rau peb cov neeg ua haujlwm txhawb nqa los tswj cov neeg siv cov lus thov.
Thaum ib lub tuam txhab kov yeej qee qhov teeb meem, cov thawj coj paub tias tsuas yog muag khoom lossis kev pabcuam rau tus neeg siv khoom tsis txaus. Nws yog ib qho tseem ceeb kom npaj kev sib cuag nrog cov neeg siv khoom kom lawv txaus siab rau qhov zoo ntawm kev pabcuam tom qab muag, txawm tias them lossis pub dawb. Nws yog ib qho tseem ceeb kom sib tw rau txhua tus neeg siv khoom thiab tiv thaiv kev poob ntawm cov neeg siv khoom tas li los ntawm kev tsim kom muaj cov neeg siv khoom. Qhov no, ua tiav los ntawm kev ua haujlwm kom nce kev ncaj ncees. Yog li ntawd, cov neeg siv khoom yuav tsum ntseeg siab tias lawv cov kev txhawj xeeb yuav tsis ploj lossis nyob hauv qhov tob ntawm cov neeg ua haujlwm ntawm lub tuam txhab, thiab yuav tsis raug cuam tshuam los ntawm tib neeg qhov yuam kev. Qhov no yog qhov kev sib tw uas tuaj yeem daws tau. .
Tau qhov twg los: www.hab.com
