Nyob zoo tus nyeem ntawv! Peb tsis tuaj yeem tos kom qhia koj txog ib qho tshwj xeeb thiab muaj txiaj ntsig ntawm peb IT infrastructure kev tswj hwm uas ua rau cov neeg siv zog ua haujlwm zoo siab thiab tub nkeeg thiab cov neeg tsis tuaj yeem tsis zoo siab. Yog xav paub ntxiv peb caw koj mus rau miv.
Peb twb tau tham hauv kev nthuav dav txog cov yam ntxwv ntawm kev txhim kho (, ), Veliam thiab cais txog nyob rau hauv cov ntawv dhau los, tawm hauv qhov nthuav tshaj plaws rau yav tom ntej. Niaj hnub no peb yuav tham txog tej thaj chaw deb kev twb kev txuas ntawm ob tus neeg siv rau lawv lub computer thiab terminals, thiab technical neeg ua hauj lwm. txhawb rau cov neeg siv.
Veliam txoj hauv kev los muab kev nkag mus rau tej thaj chaw deb
Kev lig kev cai rau peb cov khoom, lub hom phiaj hauv kev ua haujlwm yog ntawm kev yooj yim ntawm kev teeb tsa thiab siv. Cov khoom yog npaj txhij mus ua hauj lwm tam sim ntawd tom qab installation thiab tsis yuav tsum tau ua ntej configuration thiab xov.
Peb tsuas yog hla ib cov ntaub ntawv mus rau tus neeg siv los txuas rau ib qho chaw nyob deb. Rau kev yooj yim peb hu nws Veliam Connector. Qhov no yog cov ntaub ntawv executable, tom qab tso tawm uas tus neeg siv nkag mus rau nws daim ntawv pov thawj thiab txuas mus rau qhov chaw teeb tsa hauv qhov txuas. Lub hauv paus ntsiab lus ntawm kev ua haujlwm tau piav qhia meej hauv ntu thib ob ntawm tsab xov xwm hais txog kev txhim kho kev ua haujlwm.
Kev sib txuas tshwm sim los ntawm peb cov huab thiab tsis tas yuav teeb tsa VPN, chaw nres nkoj xa mus, lossis lwm yam kev daws teeb meem zoo sib xws. Peb txo tus neeg siv qhov hassle no. Peb mam li qhia rau koj paub meej yuav ua li cas npaj nws tag nrho.
Kev nkag mus rau thaj chaw deb rau cov neeg ua haujlwm tsis tu ncua
Yog li, cia peb xav txog tias peb muaj lub davhlau ya nyob twg server uas cov neeg siv txuas mus ua haujlwm hauv 1C. Cais, peb muaj lub computer rau tus accountant thiab ib tug kws lij choj. Lawv tsis xav ua haujlwm tag nrho hauv lub davhlau ya nyob twg, nyiam txuas mus rau lawv lub khoos phis tawj ua haujlwm hauv chaw ua haujlwm.
Peb yuav tsum muab txhua pawg ntawm cov neeg siv nrog cov chaw taws teeb nkag mus rau cov peev txheej. Peb mus rau Veliam tus neeg siv khoom, los ntawm qhov chaw tswj hwm. Mus rau ntu Kev nkag mus rau thaj chaw deb thiab tsim cov kev sib txuas tsim nyog.
Txhua yam yog yooj yim heev. Txhawm rau teeb tsa kev sib txuas ntawm cov chaw taws teeb, nws txaus los qhia meej cov neeg saib xyuas los ntawm qhov kev sib txuas yuav ua thiab qhov chaw nyob ntawm lub davhlau ya nyob twg server. Nws yuav tsum yog lub network nkag tau nrog tus saib xyuas server.
Koj tsis tas yuav qhia tus password, txij li tus neeg siv tseem yuav nkag mus rau lawv cov ntawv pov thawj ncaj qha rau ntawm tus neeg rau zaub mov nws tus kheej thaum lub sijhawm sib txuas RDP. Hauv qhov no, tus password txwv qhov pib ntawm kev sib txuas ntawm huab, muab kev ruaj ntseg ntxiv rau kev sib txuas.
Ib qho txiaj ntsig ntxiv yog tias koj tuaj yeem txwv lub sijhawm siv tau ntawm kev sib txuas ntawm kev cai thaum lub sijhawm tsim. Piv txwv li, tus neeg siv mus so thiab xav kom muaj peev xwm txuas tau deb yog tias tsim nyog. Koj tam sim teeb tsa lub sijhawm siv tau txuas mus rau 2 lub lis piam. Koj tuaj yeem hloov qhov no txhua lub sijhawm, lossis tsis ua haujlwm tag nrho thiab qhov shortcut yuav tsis ua haujlwm.
Tom qab tsim kev sib txuas, koj tsuas yog yuav tsum rub tawm "shortcut" siv nws thiab xa mus rau txhua tus neeg siv ntawm lub davhlau ya nyob twg.
Ib "shortcut" yog cov ntaub ntawv ua tiav, tom qab tso tawm uas tus neeg siv txuas rau lub davhlau ya nyob twg. Zoo li no.
Kev sib txuas ntawm cov neeg siv chaw taws teeb
Rau cov neeg siv davhlau ya nyob twg, qhov shortcut yuav zoo ib yam, txij li lawv txuas mus rau tib lub server. Cov neeg ua haujlwm ib leeg yuav tsum tsim cov kev cai luv luv los txuas rau lawv lub computer.
Raws li koj tau pom, txhua yam yog ua kom yooj yim li sai tau. Tus neeg siv tsis tas yuav teeb tsa ib yam dab tsi hauv nws lub computer. Tsis tsuas yog qhov no tsis thauj nws lub computer hauv tsev lossis lub laptop nrog cov software tshwj xeeb, tab sis nws kuj tsis tas yuav thov ib tus neeg pab rau kev teeb tsa.
Cov chaw taws teeb ua haujlwm nrog Veliam muaj rau cov neeg siv nrog txhua lub khoos phis tawj thiab Internet. Peb tab tom npaj tso tawm qhov txuas rau MacOS operating system nyob rau yav tom ntej. Tam sim no nws tsuas muaj nyob rau Windows OS.
Tus naj npawb ntawm "shortcuts" uas tuaj yeem tsim rau kev nkag mus rau tej thaj chaw deb tsis txwv. Ntawd yog, koj tuaj yeem siv qhov kev ua haujlwm no tsis pub dawb. Peb ceeb toom rau koj tias lub kaw lus ua haujlwm ntawm SaaS txoj cai, thiab tus nqi yog nyob ntawm tus naj npawb ntawm cov tswv cuab hauv network ntxiv rau kev saib xyuas thiab HelpDesk cov neeg siv cov kab ke. 50 tus tswv tsev thiab cov neeg siv tau suav nrog hauv txoj kev npaj pub dawb.
Chaw taws teeb nkag mus rau servers
Peb twb tau tham nyob rau hauv tsab xov xwm hais txog kev saib xyuas yuav ua li cas koj tuaj yeem yooj yim thiab ceev nrooj txuas mus rau tus saib xyuas server. Hauv cov ntsiab lus ntawm tsab xov xwm no, qhov no kuj tsim nyog hais txog.
Kev sib txuas yooj yim yog teeb tsa tsis yog rau cov neeg siv xwb, tab sis kuj yog rau cov neeg ua haujlwm. kev txhawb nqa. Yog tias koj tau teev cov ntaub ntawv pov thawj yav dhau los rau cov chaw taws teeb sib txuas rau cov khoom siv hauv lub tswv tsev, koj yuav tuaj yeem txuas ncaj qha los ntawm tus neeg siv khoom Veliam. Txhua yam koj tau ua yog nyem rau ntawm tus tswv tsev, uas yuav pib qhov kev sib txuas.
Chaw taws teeb kev twb kev txuas mus rau lub server
Kev nkag mus rau cov chaw taws teeb rau cov neeg rau zaub mov tseem raug teeb tsa ncaj qha los ntawm qhov xwm txheej, uas tau txais kev tsim thaum muaj qhov cuam tshuam los ntawm kev saib xyuas qhov system tshwm sim. Hauv qab no yog ib qho piv txwv ntawm qhov no zoo li hauv kev xyaum.
Chaw taws teeb kev twb kev txuas mus rau lub server los ntawm ib daim ntawv thov
Koj puas tau pom qhov yooj yim li no nyob qhov twg, koom nrog tib txoj kev yooj yim? Peb tsis yog. Peb ceeb toom rau koj tias koj tuaj yeem sim tag nrho cov haujlwm no dawb kiag li.
Pab pawg rooj
Cia wb mus saib ib leeg ntawm HelpDesk system, uas, nrog rau cov chaw taws teeb ceev ceev, suav nrog rau lub computer los ntawm daim ntawv thov, ua rau Veliam system ua tiav cov khoom lag luam rau kev tswj hwm tag nrho IT infrastructure.
Rau qhov HelpDesk system, koj yuav tsum tsim cov neeg ua haujlwm technical los ntawm tus neeg siv khoom. kev txhawb nqa thiab cov neeg siv system. Cov tom kawg tuaj yeem muab ntxiv los ntawm AD. Txhawm rau faib kev nkag mus rau cov ntawv thov thiab cov haujlwm ntawm cov neeg ua haujlwm technical. kev txhawb nqa siv lub luag haujlwm-raws li tus qauv nkag nrog qhov hloov pauv tau yooj yim.
Raws li niaj zaus, lub kaw lus tseem ceeb rau kev yooj yim thiab yooj yim ntawm kev siv rau cov neeg siv zoo tib yam. Tom qab ntxiv rau qhov system, nws tau txais email nrog qhov txuas mus rau HelpDesk.
Tsis xav tau tus ID nkag mus lossis tus password. Nkag mus ncaj qha ntawm qhov txuas no. Koj tuaj yeem txuag tau ib qho shortcut rau koj lub desktop hauv tsab ntawv, uas koj tuaj yeem siv los nkag rau hauv qhov system.
Daim ntawv thov creation interface yog yooj yim thiab meej. Tsis muaj dab tsi ntxiv, tab sis txhua yam koj xav tau yog nyob ntawd. Tus neeg siv zoo siab.
Tsis tas yuav kawm tej lus qhia. Raws li, tech. kev txhawb nqa tsis tas yuav sau lawv. Ib tug neeg tsuas yog ua raws qhov txuas thiab tam sim ntawd tsim ib daim ntawv thov. Yav tom ntej, koj yuav tau txais tag nrho cov ntaub ntawv hais txog nws los ntawm email.
Ua haujlwm nrog kev txhawb nqa nrog kev thov
Tom qab ntawd daim ntawv thov mus rau tech. kev txhawb nqa, qhov twg ib tus neeg ua haujlwm uas muaj cai nkag mus tau zoo pib ua haujlwm nrog nws.
Nco ntsoov! Nthuav lub sijhawm. Kev them nyiaj yug tuaj yeem txuas tam sim ntawd rau tus neeg siv ntawm VNC los ntawm kev thov, yog tias ob qho tib si tau nruab rau hauv qhov system. Cov neeg ua haujlwm muaj lub server, thev naus laus zis. txhawb - saib. Raws li niaj zaus, kev sib txuas tshwm sim los ntawm Veliam huab, yog li tsis tas yuav teeb tsa ib yam dab tsi ntxiv rau kev sib txuas hauv network.
Kev sib txuas ncaj qha los ntawm daim ntawv thov
Tsis tas li ntawd, muaj cov txheej txheem muaj peev xwm ntawm cov txheej txheem HelpDesk classic. Koj tuaj yeem thov:
- ncua sij hawm;
- kaw;
- hloov artist;
- hloov mus rau lwm qhov project;
- sau ntawv rau tus neeg siv;
- xa cov ntaub ntawv, thiab lwm yam.
Nov yog ob peb yam tseem ceeb ntxiv uas tsis muaj nyob txhua qhov chaw, tab sis tib lub sijhawm lawv ua kom yooj yim ntawm kev siv tiag tiag:
- Koj tuaj yeem xa daim ntawv thov mus rau lwm tus executor thiab sau npe rau cov kev hloov pauv ntawm nws txhawm rau paub txog kev txhim kho ntxiv.
- Tus neeg ua haujlwm uas ua haujlwm nrog daim ntawv thov tuaj yeem qhia qhov xwm txheej Ua. Txhua tus neeg ua haujlwm muaj peev xwm tsuas muaj ib daim ntawv xwb. Siv cov haujlwm no, koj tuaj yeem saib xyuas kev ua haujlwm ntawm cov neeg ua haujlwm thiab paub txog lawv cov haujlwm tam sim no uas lawv tau ua haujlwm nrog tam sim no.
Peb ceeb toom rau koj tias ntxiv rau qhov kev thov los ntawm cov neeg siv, HelpDesk qhov system dav dav suav nrog cov xwm txheej tsim los ntawm kev saib xyuas lub kaw lus thaum qhov tshwm sim tshwm sim. Peb tham txog qhov no hauv kev nthuav dav hauv .
Yog li, ib qho kev kaw lus suav nrog cov neeg siv kev pabcuam thiab kev tsim kho vaj tse, uas, koj pom, yooj yim heev. Sim nws thiab pom koj tus kheej.
Installation thiab commissioning yuav siv sij hawm tsis tshaj 10 feeb. Tsis muaj kev txwv rau txoj kev npaj pub dawb, tshwj tsis yog rau tus naj npawb ntawm cov tswv thiab cov neeg siv ntawm qhov system. Tus nqi tariff ntawm 50 tus tswv lossis cov neeg siv yog qhov siab heev, uas tso cai rau koj los kuaj xyuas txhua yam yam tsis muaj nqi ntxiv. Koj yeej yuav nyiam nws.
Tau qhov twg los: www.hab.com