Cov tuam txhab tshaj tawm kev txawj ntse hauv lawv cov automation, tham txog yuav ua li cas lawv tau siv ob peb lub tshuab kev pabcuam rau cov neeg siv khoom, tab sis thaum hu rau kev txhawb nqa, peb txuas ntxiv raug kev txom nyem thiab mloog cov kev txom nyem lub suab ntawm cov neeg ua haujlwm nrog cov ntawv nyuaj. Tsis tas li ntawd, tej zaum koj yuav pom tias peb, IT cov kws tshaj lij, pom thiab ntsuas kev ua haujlwm ntawm ntau cov neeg siv khoom txhawb nqa ntawm cov chaw pabcuam, IT outsourcers, cov kev pabcuam tsheb, pab pawg ntawm cov neeg siv xov tooj, suav nrog kev txhawb nqa ntawm lub tuam txhab uas peb ua haujlwm lossis peb. tswj, ntau sharply.
Yog li cas? Vim li cas kev txhawb nqa kev hu xov tooj / kev txhawb nqa yuav luag ib txwm yog lub sijhawm rau lub siab ntsws hnyav thiab qee yam kev xav tau? Peb paub qee yam txog qhov laj thawj.
Tech txhawb kev npau suav ntawm peb thaum yau
Kev Txhawb Nqa Cov Teeb Meem Koj Yuav Muaj
Cov neeg ua haujlwm tsis muaj peev xwm
Cov neeg ua haujlwm tsis muaj peev xwm yog, thaum xub thawj siab ib muag, lub ntsiab ua rau muaj teeb meem nrog kev txhawb nqa. Nws yog qhov tsis txaus ntseeg thaum koj tab tom tos kev daws teeb meem rau koj qhov teeb meem lossis tsawg kawg yog qhov raug xa mus rau tus kws tshaj lij, tab sis koj tau txais kev tsis lees paub tag nrho rau qhov tseem ceeb ntawm qhov teeb meem thiab kev tshaj tawm me ntsis rau khau raj. Txawm li cas los xij, tsis txhob maj mus liam cov kws tshaj lij kev txhawb nqa - raws li txoj cai, lub hauv paus ntawm qhov teeb meem no nyob tob dua.
Kev xaiv cov neeg ua haujlwm tsis tsim nyog yog thawj qhov yuam kev ntawm cov tuam txhab. Nws yog qhov tseeb tias yog tias koj tsis yog DevOps outsourcer nrog kev tsim nyog rau cov neeg thov, cov neeg ua haujlwm tsim nyog thiab cov kws ua haujlwm yuav tsis tuaj rau koj. Tab sis kev nrhiav "cov tub ntxhais kawm xyoo 1 thiab 2nd hauv lawv lub sijhawm dawb" yog qhov tsis txaus ntseeg. Qhov no yog kev rho npe: koj tuaj yeem nqa koj lub taub hau yav tom ntej ntawm kev txhawb nqa lossis txawm tias tus tsim tawm tseem ceeb, lossis koj tuaj yeem nqa lub studio, leej twg tsis xav txog kev kawm - txhua lub sijhawm yog dawb. Raws li txoj cai, cov txiv neej no tsis tau tsim kev sib txuas lus, lawv tsis muaj lub siab xav kawm (thiab ib tus neeg txhawb nqa yeej ib txwm kawm thiab muaj peev xwm piav qhia rau lwm tus, uas ua tau tsuas yog thaum koj tus kheej nkag siab nrog kev ntseeg siab). Yog li ntawd, thaum xaiv cov neeg sib tw, koj yuav tsum tau coj tsis yog los ntawm lub hauv paus ntsiab lus ntawm tus neeg ua haujlwm pheej yig lossis nws lub siab xav tuaj rau koj, tab sis los ntawm lub hom phiaj kev ntsuas thiab lub peev xwm los daws cov teeb meem kev txhawb nqa yooj yim hauv kev xyaum.
Cueless cov neeg ua haujlwm yog qhov teeb meem loj rau ntau lub tuam txhab, tsis hais qhov loj lossis kev lag luam. Hais txog kev ruam, peb txhais tau tias tsis paub ntawv, tsis txawj ntse thiab, qhov tseem ceeb tshaj plaws, uas tsis xav hloov qee yam hauv lawv qhov kev tsim nyog thiab kawm. Yog li vim li cas cov tuam txhab khiav mus rau cov neeg no ntau zaus? Nws yog qhov yooj yim: ntau zaus, tsis yog cov neeg uas paub yuav ua li cas thiab paub, tab sis cov neeg uas pheej yig dua, "thiab peb yuav qhia koj nyob ntawd," raug xaiv rau hauv kev txhawb nqa. Qhov no yog qhov yuam kev tseem ceeb uas ua rau cov neeg ua haujlwm hloov pauv ("tsis yog kuv", "huag, koj txhua tus phem npaum li cas", "kev kawm tseem ceeb dua"), rau kev ua haujlwm yuam kev ("Kuv tseem tsis tau kawm", "zoo , tseem kawm, tab sis rau kuv yuav tsum ua cov nyiaj ntawd los ua phem rau koj!β), kom tsis muaj txiaj ntsig kev sim qhia ("dab tsi yog ntuj raug txim, tham nrog cov neeg siv khoom, Kuv tsis tau ua tiav kev tswj hwm rau qhov no, Kuv xav ua tus tus thawjβ).
Pom tseeb thiab nyuaj rau kev thov cov lus qhia, tab sis sim ua haujlwm nrog cov neeg ua haujlwm ntawm kev ntiav neeg ua haujlwm. Tsis txhob tsim txom lawv nrog cov lus nug txog qhov twg lawv pom lawv tus kheej hauv tsib xyoos, tham nrog cov ntsiab lus:
- nug lawv seb cov neeg siv khoom zoo txhais li cas rau lawv;
- muab cov xwm txheej cunning ntawm kev sib tham nrog cov neeg siv khoom thiab nug seb lawv yuav ua li cas;
- nug lawv seb lawv xav tias koj lub lag luam yog dab tsi thiab cov neeg siv khoom xav tau dab tsi.
Peb qhov yooj yim thiab ncaj ncees ntawm qhov kev xam phaj no yuav muab koj lub tswv yim ntawm leej twg cov neeg koj ntiav nyob rau hauv pem hauv ntej kab yog dab tsi thiab lawv qhia lawv tus kheej hauv koj lub lag luam.
Tsis muaj kev cob qhia
Tsis muaj kev cob qhia yog lwm qhov teeb meem. Yog lawm, nyob rau hauv ib lub tuam txhab uas muaj kev txhawb nqa (zoo, los yog tsuas yog ib qho kev pabcuam rau cov neeg siv khoom), kev cob qhia raug cai yog ib txwm ua: qhov chaw nws yog ib qho kev kawm rau cov tub ntxhais hluas sib ntaus sib tua, qhov chaw hais lus rau ob peb teev, qhov chaw tus thawj coj nruj. leej twg rudely tshaj tawm rau 15 feeb txog qhov tseeb hais tias lub tuam txhab yuav tsum tau hu ua tsuas yog Astroservice Technologies Group Elelsey tuam txhab, thiab lub npe ntawm tus neeg siv yuav tsum tau hais tsawg kawg yog 7 lub sij hawm nyob rau hauv kev sib tham, tus so tsis yog li ntawd tseem ceeb. Qhov no, ntawm chav kawm, tsis yog tag nrho cov ntawd. Muaj ntau qhov kev coj ua zoo tshaj plaws rau kev cob qhia lub rooj pab / chaw pabcuam, ntawm cov uas feem ntau thoob plaws ntiaj teb tuaj yeem paub qhov txawv.
- Kev xaiv zoo meej. Tom qab nrhiav ib pab pawg kws tshaj lij, txhua 2-3 tus neeg txhawb nqa tau muab tus kws cob qhia los ntawm cov neeg ua haujlwm paub dhau los uas ua cov txheej txheem kev cob qhia kom ntxaws thiab sib sau ua ke kev paub tam sim. Yog li cov ntaub ntawv yog assimilated sai li sai tau thiab nws muaj peev xwm kom tsis txhob muaj qhov sib txawv.
- Txais kev xaiv. Kev cob qhia hauv chav kawm yog ua nyob rau hauv ntau qhov kev mus ntsib, thiab tus kws tshaj lij tshwj xeeb tsuas yog teb cov lus nug uas tshwm sim thiab qee zaus tshuaj xyuas hu / ntawv / sib tham nrog cov neeg tuaj tshiab tom qab qhov tseeb. Hauv qhov xwm txheej no, qhov tshwm sim uas tus pib messes yog siab dua.
- Option "Zoo, tsawg kawg yog ib yam dab tsi." Raws li nyob rau hauv ob qho dhau los, koj muaj lub hauv paus kev paub uas muaj cov xwm txheej thiab teeb meem (zoo, lossis koj tsuas yog nkag mus rau daim pib qub) thiab tus neeg ua haujlwm tshiab txheeb xyuas qhov xwm txheej ntawm nws tus kheej ob peb lub lis piam, thiab tom qab ntawd dhau qee yam xws li ib exam. Tau kawg, ib yam dab tsi yuav nyob hauv koj lub taub hau, tab sis cov txiaj ntsig zoo ib yam li kev nyeem Stroustrup phau ntawv yam tsis muaj lub khoos phis tawj thiab IDE nyob rau hauv pem hauv ntej ntawm koj lub qhov ntswg thiab kuaj ntawm ib daim ntawv. Yog vim li ntawd tus junior pom lub compiler thiab ntshai nws. Yog li ntawm no - lub xov tooj lub mloog pob ntseg lossis ib tsab ntawv yuav qhia tus neeg teb xov tooj tshiab rau hauv kev ntxhov siab.
Txawm hais tias lub tuam txhab zoo npaum li cas, kev txhawb nqa thev naus laus zis yuav ib txwm yog lub tuam tsev uas muaj kev hloov pauv siab tshaj plaws. Yog li ntawd, kev xaiv thiab kev cob qhia yuav tsum tau xub muab tso rau hauv kev tshaj lij, txwv tsis pub txhua yam yuav ua rau tsis zoo.
Cov ntawv sau tsis kawg thiab tho txawv
Tag nrho "scripting" yog lwm qhov kev cuam tshuam ntawm kev txhawb nqa thiab, feem ntau, ntawm cov neeg siv khoom. Cov kev hais lus ntawm cov kws tshaj lij yog qee zaum tau sau tseg tias txawm peb, cov neeg IT, xav tias muaj ib tus neeg hlau nrog kev txawj ntse tsis tiav nyob rau sab nraud. Tau kawg, qee cov lus qhia rau cov xwm txheej sib txawv yog qhov xav tau sai sai, tab sis kev sib txuas lus yuav tsum muaj nyob hauv tib neeg cov lus. Sib piv ob qhov kev sib tham.
1.
- Nyob zoo. Zoo siab txais tos rau kev pabcuam ntawm Astroservice Technologies Group Elelsy Company. Peb txais tos koj qhov kev thov. Koj qhov teeb meem yog dab tsi?
β Nyob zoo. Kuv tsis tuaj yeem nkag mus rau hauv lub vaj huam sib luag admin ntawm koj lub xaib kom ua tiav qhov kev yuav khoom. Sau tias tus ID nkag mus tsis muaj nyob.
Peb zoo siab heev uas tau hnov ββββlos ntawm koj thiab npaj teb koj cov lus nug. Teb cov lus nug, thaum twg koj tau sau npe rau ntawm peb qhov chaw?
- Txog peb xyoos dhau los. Nag hmo nws mus zoo.
- Ua tsaug rau cov lus teb ntxaws. Koj tus ID nkag mus yog dab tsi?
- tub nkeeg.
- Ua tsaug rau cov lus teb ntxaws. <β¦>
2.
- Nyob zoo tav su, tuam txhab Astroservice, kuv lub npe yog Vasily. Kuv yuav pab tau koj li cas?
β Nyob zoo. Kuv tsis tuaj yeem nkag mus rau hauv lub vaj huam sib luag admin ntawm koj lub xaib kom ua tiav qhov kev yuav khoom. Sau tias tus ID nkag mus tsis muaj nyob.
- Thaum twg koj tau tso npe rau ntawm peb lub xaib? Qhov teeb meem no tau ntev npaum li cas?
- Txog peb xyoos dhau los. Nag hmo nws mus zoo.
- Koj tus ID nkag mus yog dab tsi?
- tub nkeeg.
βYog lawm, cia peb saib tam sim no. Kuv saib koj tus ID nkag mus, yog, koj tau tas sij hawm ... <...>
Ntau qhov tshwj xeeb, tsis tshua muaj kev khaus thiab cov lus, tom qab ntawd lub ntsiab lus ntawm kev sib tham twb plam lawm. Los ntawm txoj kev, qhov no kuj siv tau rau kev muag khoom.
Kev xa mus rau cov kws tshaj lij yog qee zaum qhov tsim nyog thiab txawm tias qhov kev ntsuas raug - nws yog qhov zoo dua los tos ib feeb rau cov lus teb los ntawm tus kws tshaj lij tshwj xeeb tshaj li sim ua kom tiav qee yam ntawm thawj kab. Txawm li cas los xij, thaum cov saw hlau tau txais ntau qhov txuas, txhua qhov yuav tsum tau rov ua txhua yam ntaub ntawv hais txog qhov teeb meem, kuv xav tawm kev sib txuas lus thiab mus rau Google. Thiab yog hais tias nyob rau hauv cov ntaub ntawv ntawm ib tug ceev thov mus rau ib lub txhab nyiaj los yog, piv txwv li, ib lub tsev kho mob, xws li redirection nrog cov lus piav qhia yog ncaj ncees, ces nyob rau hauv cov ntaub ntawv ntawm ib tug sau rau cov kev daws teeb meem los ntawm kev xa ntawv, sib tham los yog instant messenger, qhov no yog tsawg kawg yog indecent. .
Cov ntaub ntawv hais txog tus neeg siv khoom qhov teeb meem yuav tsum tau ceev thiab raug kaw thiab khaws cia kom hloov mus rau tus neeg ua yeeb yam yam tsis tau yuam tus neeg siv rov qab rau lub sijhawm thib kaum li cas nws cov cua sov hauv qab tau ua "pshsh, tom qab ntawd tawg-tawg, ces trrrr thiab shibanul wow, ib yam li qhov tseeb vim tus miv- kuv tau khaws lub ces kaum thiab tsis meej pem nrog lub tais. Qhov no tuaj yeem ua tiav hauv txhua daim ntawv, piv txwv li, hauv kev sib tham sib cais, ua ib daim ntawv rau ib daim npav hauv CRM system, lossis ncaj qha rau hauv daim pib hauv lub helpdesk. Ntawm no yog yuav ua li cas nws yog siv nyob rau hauv muaj cov lus piav qhia txog kev ua haujlwm los ntawm tus neeg siv khoom, tus neeg teb xov tooj tuaj yeem qhia meej cov ntaub ntawv, thov cov screenshots thiab cov ntaub ntawv, thiab tom qab ntawd tsuas yog xa cov haujlwm mus rau cov npoj yaig uas muaj peev xwm hauv qhov teeb meem no. Nyob rau tib lub sijhawm, tus neeg siv khoom nws tus kheej ntawm tus neeg siv khoom portal yuav pom leej twg thiab nyob rau theem twg tau koom nrog nws txoj haujlwm. Thiab txij li lub version , uas twb muaj lawm, cov lus sab hauv tau tshwm sim hauv qhov system - cov neeg ua haujlwm tuaj yeem sib tham txog cov haujlwm ntawm lawv tus kheej, thiab tus neeg siv yuav tsis pom cov lus uas nws tsis tas yuav pom.
Cov lus sab hauv hauv lub interface yog cim nrog lub cim tshwj xeeb. Tus neeg siv khoom tsis pom nws.
Txhawb nqa uas muag, tsis txhawb nqa
Kev muag khoom hauv kev txhawb nqa lossis pab pawg yog lwm qhov ntawm lub zog ntawm kev tsaus ntuj hauv koj qhov kev txhawb nqa. Peb paub tias nyob rau hauv kev pab txhawb nqa ntawm ntau lub tuam txhab, nrog rau cov neeg siv xov tooj, tus neeg txhawb nqa yuav tsum tau muab cov kev pabcuam ntxiv thiab nws muaj cov phiaj xwm muag uas cuam tshuam ncaj qha rau cov nyiaj tau txais txiaj ntsig. Thiab nws txaus ntshai, vim. siv sij hawm, tsim lub tswv yim ntawm kev nqus hauv thiab niaj hnub siv zog kom tau nyiaj ntawm tus neeg siv khoom. Raws li qhov tshwm sim, qhov kev ntsuam xyuas ntawm tus neeg teb xov tooj txoj haujlwm txo qis thiab kev ntseeg siab poob qis. Damn nws, Kuv ntshai, kuv lub xov tooj ntawm tes Internet tsis txuas nrog thaum lub pob them nyiaj, tom qab 10 feeb kuv qhov kev nthuav qhia ntawm lub rooj sib tham, thiab kuv muaj "Peb muaj xov xwm zoo rau koj: koj tuaj yeem txuas 5 GB Internet pob rau nkaus xwb. 150 rubles. Koj puas xav koom tam sim no?" Yog, yo-kuv, daws kuv qhov teeb meem tam sim no, thiab cia cov neeg muag khoom hu xov tooj sib cais. Tsis tas li ntawd, qhov kev pabcuam yog feem ntau tsis xav txog: tib lub pob rau 150 yog muab rau ib tus neeg uas muaj anlim thiab qhov ntim ntawm cov tsheb thauj mus los hauv ib hlis yog siab dua 30 GB.
Tsuas muaj ib qho lus qhia ntawm no: hais "tsis yog" rau kev muag khoom hauv lub rooj pabcuam yog tias koj muaj feem cuam tshuam nrog kev pabcuam kev ua haujlwm: kev sib txuas lus, khoom siv, kev txhawb nqa rau B2B kev daws teeb meem (hosting, CMS, CRM, thiab lwm yam). Thiab sim weave hauv kev muag khoom organic yog tias koj ua haujlwm qeeb. Piv txwv li, thaum hu rau lub khw muag tshuaj tsw qab kom paub meej txog qhov muaj ntawm cov khoom lossis cov sijhawm qhib, nws yog qhov txaus los tham txog cov khoom tshiab ntawm tib lub npe lossis ntxiv: "Peb ua haujlwm ntawm 10 txog 22, tuaj, koj tab tom tos. luv nqi txog li 70% thiab 2 rau tus nqi ntawm 1 rau txhua qhov kev saib xyuas. "
IVR: phooj ywg lossis yeeb ncuab?
Cov teeb meem tom ntej no suav nrog riam phom muaj zog uas tuaj yeem dhau los ua lub tshuab tswj hwm cov neeg siv khoom tau zoo, lossis nws tuaj yeem tua txhua qhov kev xav ntawm koj qhov kev pabcuam. Peb tab tom tham txog IVR (thiab tib lub sijhawm hais txog nws cov xeeb ntxwv - sib tham bots). IVR yog ib qho cuab yeej zoo los txo lub nra ntawm lub rooj pab: koj tuaj yeem "ua kom tus neeg siv khoom tsis khoom" ua ntej tus neeg teb xov tooj teb thiab coj nws mus rau tus kws tshaj lij txoj cai. Ib zaug ntxiv, IVR yuav tsum yog lub router, tsis yog cov cuab yeej muag khoom hauv thaj chaw teev saum toj no. IVR txuag lub sijhawm rau tus neeg siv khoom thiab tus neeg teb xov tooj los ntawm kev txheeb xyuas qhov teeb meem thiab ua qhov tseem ceeb ntawm kev hu.
Los ntawm txoj kev, qhov kev thov hu rov qab yog qhov zoo yog tias tus neeg siv khoom tsis xav mloog cov ntawv qhia suab lossis sib txuas lus nrog bot. "Yog tias koj tsis muaj sijhawm los tos tus neeg teb xov tooj, hu xov tooj rau koj hauv 5 feeb."
Ignorance ntawm cov khoom
Muaj cov lus piav qhia zoo li no: "Tus thawj tswj hwm lub khw hais rau cov neeg muag khoom: - Thov txim, tab sis nws zoo li kuv hais tias cov kab lus" txhua yam ntawm crap "tsis muaj kev cuam tshuam tag nrho peb cov khoom." Thiab nws yog qhov tsim nyog rau kev piav qhia txog kev ua haujlwm ntawm kev pabcuam kev pabcuam, uas nws cov neeg ua haujlwm tuaj yeem muaj ntau daim ntawv dag nyob rau hauv pem hauv ntej ntawm lawv ob lub qhov muag, tab sis tib lub sijhawm tsis muaj kev paub txog lub tuam txhab cov khoom lossis kev pabcuam, tsis hais txog kev sib piv cov khoom. thiab cov neeg siv khoom xav tau los ntawm nws. Kev paub qhia tau hais tias tsis muaj cov neeg siv khoom ntxhov siab ntau dua li tus neeg paub ntau ntxiv txog koj lub tuam txhab cov khoom lossis kev pabcuam tshaj li tus neeg uas sim pab lwm qhov kawg ntawm kev sib tham, hu, email.
Cov lus qhia yooj yim li sai tau: txhua tus neeg ua haujlwm txhawb nqa yuav tsum paub txog txhua yam ntawm lub tuam txhab cov khoom lossis cov kev pabcuam, nrog rau kev sib xyaw ua ke zoo tshaj plaws ntawm cov khoom thiab cov kev pabcuam rau txhua hom neeg siv khoom. Tsuas yog nyob rau hauv txoj kev no koj yuav tsis tsuas yog teb cov lus nug ntawm tus neeg siv khoom, tab sis teb rau hauv nws tus nqi system, nkag siab tias yuav ua li cas thiab vim li cas nws siv cov khoom no. Qhov no yog qhov kev xaiv zoo tshaj plaws thiab ua tsis tau zoo, txij li qhov no cov kws tshaj lij yuav tsum ua haujlwm hauv kev txhawb nqa, tab sis siv zog rau nws tuaj yeem nce qib ntawm kev pabcuam zoo. Thiab raws li lawv hais, tus neeg siv khoom txaus siab maj mam tig mus rau hauv peb tus neeg sawv cev thiab pib nyiam cov neeg siv khoom tshiab. Yog li ntawd, kev muaj peev xwm ua haujlwm ntawm kev txhawb nqa kev pabcuam yog kev tawm tsam rau kev ncaj ncees, uas cuam tshuam ncaj qha rau qhov nce ntawm kev muag khoom, txawm tias tsis muag dab tsi.
Yuav ua li cas li no ua hauj lwmPiv txwv li, koj muag IT outsourcing cov kev pabcuam. Koj muaj ib tus neeg siv khoom hauv kev pabcuam uas muaj txhua yam rau kev muag khoom thiab nws cov neeg tsis tsa lawv lub taub hau los ntawm xov tooj thiab CRM, thiab muaj cov neeg siv khoom muag los ntawm kev lag luam, thiab nws cov neeg muag khoom yog qhov tsis txaus ntseeg. Ob leeg muaj tib yam kev tsim kho: CRM, 1C, lub vev xaib, 12 txoj haujlwm txhua. Thiab ntawm no yog qhov kev puas tsuaj - lub network poob rau cov neeg siv khoom, thiab koj yuav tsum tau muab cov lus teb tseem ceeb txhawm rau ua qee yam kev tshuaj xyuas nyob deb thiab txiav txim siab tawm mus. Koj yuav tsum nkag siab tias muaj kev ceeb ntshai hauv ob lub chaw haujlwm.
Standard teb: "Peb mam li xam nws tawm. Tam sim no peb yuav saib nyob deb thiab, yog tias tsim nyog, peb yuav tuaj. " // Tsis yog tus kheej, tsis muaj tus thawj coj, nrog rau kev pib ua haujlwm tsis tiav thiab cov txheej txheem ntawm cov txheej txheem.
Cov lus teb zoo rau lub tuam txhab 1: βMuaj koj qhov teeb meem. Kuv paub tias nws tseem ceeb npaum li cas rau koj lossi hu xov tooj thiab ua haujlwm hauv CRM. Vasily twb pib ua haujlwm ntawm qhov teeb meem. Koj tuaj yeem pom qhov kev nce qib ntawm kev ua haujlwm hauv daim pib. // Tus neeg mob tau txais kev lees paub, muaj lub npe ntawm tus neeg ua yeeb yam thiab tus thawj tswj hwm, qhov xwm txheej ceev tau pom, nws pom tseeb qhov twg los ua raws li cov txheej txheem.
Cov lus teb zoo rau Tuam Txhab 2: βTau txais koj qhov teeb meem. Qhia rau kuv paub yog tias muaj kev xa ntawv, yog tias muaj qee yam xav tau rov qab los. Txoj haujlwm yog muab rau Vasily. Koj tuaj yeem pom qhov kev nce qib ntawm kev ua haujlwm hauv daim pib. // Tus neeg mob tau lees paub, kev saib xyuas tau pom, muaj lub npe ntawm tus neeg ua yeeb yam. Txawm li cas los xij, lub sij hawm tsis tau txhais, vim. tus neeg siv khoom muaj qhov ceev nrawm dua li 1.
Qhov no yog qhov ua rau lub helpdesk yooj yim. , nyob rau hauv lub interface uas tus neeg siv pom kev nce qib ntawm kev ua haujlwm, cov neeg muaj lub luag haujlwm, cov lus pom, thiab lwm yam. - kev xav ua tiav ntawm kev tswj hwm ntawm daim ntawv thov thiab tus cwj pwm zoo ntawm cov neeg siv khoom uas yuav tsis rub koj nrog kev hu thiab ntawv nrog cov lus nug xws li "Zoo, thaum twg?"
Ntawm no nws yog tsim nyog hais txog inattention, uas tuaj yeem tsim qhov kev xav ntawm qhov tsis paub ntawm cov khoom. Inattention yog ib pawg tshwj xeeb ntawm kev txhawb nqa kev ua yuam kev. Nws tuaj yeem yog vim ob qho tib si tsis muaj kev paub thiab qaug zog, vim tias kev ua haujlwm hauv kev pabcuam txhawb nqa yuav luag ib txwm ua haujlwm hnyav, qee zaum tsis yog lub sijhawm ua haujlwm zoo tshaj plaws. Yog li ntawd, tus neeg txhawb nqa feem ntau tsis meej pem lub npe, cov khoom, cov lus nug nws tus kheej hauv xov tooj. Qhov xwm txheej no hnyav zuj zus los ntawm qhov tseeb tias tus neeg ua haujlwm ceeb toom qhov yuam kev, tab sis tseem tsis qhia meej cov lus nug lossis teb cov lus nug tsis raug. Tau kawg, qhov no yuav ua rau muaj teeb meem nrog tus neeg siv khoom, vim nws yuav tsis txaus siab rau txoj haujlwm.
Puas muaj kev daws teeb meem?
Tsis paub ntawv automation ntawm lub chaw pabcuam kev pabcuam ua rau muaj teeb meem nrog kev pabcuam, uas yog, qhov tseeb, nws tuaj yeem ua rau koj cov neeg siv khoom ntawm koj cov neeg sib tw. Txhua qhov kev thov rov hais dua rau kev txhawb nqa (lossis tsuas yog kev txhawb nqa) yog ib hom kev ceeb toom los ntawm tus neeg siv, uas koj yuav tsum tau ua kom meej meej, sai thiab muaj peev xwm teb. Yog tias koj tsis teb, qhov kev thov rov hais dua yuav raug tshaj tawm hauv social networks, ntawm kev tshuaj xyuas thiab lwm qhov chaw uas koj yuav tau tawm tsam rau koj lub koob npe nrov thiab ua pov thawj tias koj tsis yog ntxhuav.
Cov neeg siv khoom tsis txaus siab muaj lwm qhov tsis txaus siab: cov neeg siv khoom tsis txaus siab mus tas li tuaj yeem ua rau txhua tus neeg ua haujlwm tawm mus, suav nrog engineers, developers, testers, thiab lwm yam. Thiab qhov no yog kev ntiav tshiab thiab nyiaj tshiab. Yog li ntawd, koj yuav tsum tau ua txhua yam kom ua rau kev ua haujlwm ntawm kev pabcuam kev pabcuam tsuas yog thawj-chav kawm - txawm tias nws yog ib pawg ntawm cov tub ntxhais kawm tsis paub.
Tsim ib phau ntawv qhia kev pabcuam neeg siv khoom. Tsis muaj qhov xwm txheej no yuav tsum yog lwm txoj cai, nws yuav tsum yog ib daim ntawv ua tiav, txawj ntse sau ua lus tib neeg, uas koj yuav tsum tau nthuav tawm lub luag haujlwm tseem ceeb ntawm cov neeg ua haujlwm, cov haujlwm thib ob ntawm cov neeg ua haujlwm (qhov chaw uas lawv tuaj yeem ua lub luag haujlwm), txoj hauv kev ntawm hu rau hauv cov tuam txhab, cov txheej txheem kev thov, kev piav qhia ntawm software siv, feem ntau cov ntaub ntawv thov, kev sib txuas lus style, thiab lwm yam. (Cov txheej txheem tag nrho yog nyob ntawm kev lag luam).
Xaiv ib lub tshuab los npaj koj lub rooj pab. Tsis tas yuav thab thiab laj kab complex systems raws li Jira, CRM lossis ITSM systems, tau cais software rau cov neeg txhawb nqa uas lawv yuav nyiam ua haujlwm (lub tswv yim ntawm kev nplij siab ntawm no suav nrog kev ceev, yooj yim thiab intuitiveness ntawm mastering ntawm qib "sab. thiab ua haujlwm hauv 5 feeb "). Dab tsi yog qhov zoo ntawm kev siv xws li daim ntawv thov?
- Tus neeg siv tuaj yeem tswj cov txheej txheem uas cuam tshuam nrog nws qhov kev thov: mus rau nws tus kheej tus account thiab saib cov xwm txheej ntawm txoj haujlwm, tus neeg ua haujlwm, kev thov, cov lus pom, xaiv tau - tus nqi ntawm kev ua haujlwm, yog tias lawv them. Qhov no txuag lub sijhawm thiab tso cai rau tus neeg siv khoom kom xis nyob.
Qhov no yog li cas ib daim ntawv thov nrog ib daim ntawv nug customized yuav zoo li - tag nrho cov ntaub ntawv yog qhia nyob rau hauv yuav tsum tau teb, nrog rau cov yuav tsum tau. Interface
Pom tau thiab pom tsis tau rau tus neeg siv khoom (uas tsim cov ntawv thov) cov ntaub ntawv. Interface
- Helpdesk system yog ib qho system uas koj tsis tas yuav tham nrog, thiab qhov no muaj txiaj ntsig zoo: koj tuaj yeem hais qhov teeb meem kom meej thiab muaj peev xwm, tsis muaj kev ntxhov siab lossis nrawm; daim ntawv nug txog qhov teeb meem nws tus kheej tso cai rau koj nco ntsoov tag nrho cov ntsiab lus tseem ceeb; koj tuaj yeem daws teeb meem qhov twg nws tsis yooj yim los tham, thiab lwm yam.
- Txhua tus neeg ua haujlwm pom tag nrho cov haujlwm ntawm kev ua haujlwm thiab tsis nco qab txog dab tsi.
- Helpdesk system ua rau kev sib txuas lus raws li tus kheej li qhov ua tau, thiab hnub no nws yog qhov tseem ceeb hauv kev sib tw tsis yog nqi. Leej twg yog phooj ywg rau tus neeg siv khoom tau nyiaj π
Cov thev naus laus zis nws tus kheej tsis lav qhov kev pabcuam zoo meej, tab sis nws txhim kho qhov nrawm thiab zoo ntawm kev txhawb nqa / kev pabcuam ua haujlwm.
Ntsuas! Tej zaum qhov ua yuam kev loj tshaj plaws uas koj ua thaum ua haujlwm nrog lub rooj pabcuam tsis yog ntsuas qhov txiaj ntsig ntawm koj txoj haujlwm. Qhov no yog ib lub tuam tsev uas ntsuas tau tshaj plaws nrog cov kev ntsuas pob tshab: tus naj npawb ntawm daim pib, tus nqi ntawm kev ua haujlwm ntawm daim pib, cov neeg siv khoom txaus siab, thiab lwm yam. Kev ntsuas ntsuas - lub peev xwm los ntsuas kev ua haujlwm, muab nqi zog, siv cov txheej txheem ntawm cov khoom siv thiab cov khoom siv tsis zoo, uas txhais tau tias ua kev sib raug zoo mus ntev nrog cov neeg ua haujlwm pabcuam thiab cov neeg ua haujlwm pabcuam. Nws yog vim li no uas peb tau siv lub sijhawm ua haujlwm hauv peb lub chaw pabcuam .
Peb ua li casΠ koj tuaj yeem coj mus rau hauv tus account tus nqi ua haujlwm ntawm koj cov neeg ua haujlwm thiab lwm tus kws tshaj lij, nrog rau cov nyiaj tau los ntawm lawv siv cov khoom faib ua haujlwm (cov npe nqi rau cov kev pabcuam). Lub kaw lus tso cai rau koj coj mus rau hauv tus account ob qho tib si them nyiaj thiab ua haujlwm pub dawb, hais txog nyiaj txiag thiab cov sijhawm teev.
Nrog kev pab los ntawm daim ntawv qhia txog tus nqi ua haujlwm, tom qab lub sijhawm tshaj tawm (lub lim tiam, lub hli, ...), cov ntaub ntawv qhia txog cov nqi ua haujlwm raug sau, raws li qhov nws muaj peev xwm tshaj tawm cov ntawv them nqi thiab tshuaj xyuas hauv cov ntsiab lus. cov neeg siv khoom, cov neeg ua haujlwm thiab lub sijhawm.
Kev Tsim Kho Vaj Huam Sib Luag hauv ZEDLine Txhawb
Tab sis, ntawm chav kawm, tsis muaj dab tsi phem dua li thaum lub tuam txhab tsis muaj kev txhawb nqa / kev pabcuam. Ntau lub tuam txhab muaj qhov tsis txaus ntseeg, bureaucratic system ntawm kev ua haujlwm nrog cov neeg siv khoom, them nyiaj me ntsis rau kev saib xyuas thiab kev pabcuam. Ntxiv mus, txawm tias cov tuam txhab kev pabcuam tswj xyuas kom cov neeg siv khoom nyob rau theem qis qis: nrog cov haujlwm tsis nco qab, tsis raws sijhawm, nrog kev thov ploj. Cov phooj ywg, xyoo 2020 tab tom los txog, koj cov neeg siv khoom txaus siab rau kev lag luam thiab kev muag khoom, nws nyuaj rau xav tsis thoob thiab nyiam lawv, tab sis nws kim dua thiab nyuaj rau khaws lawv. Kev pab txhawb nqa, kev txhawb nqa, kev pab, txawm lawv hu ua, qhov no yog ib qho tshiab stiffener rau lub tuam txhab hauv nws lub siab xav tawm tsam rau cov neeg siv khoom loyalty. Yog li cia peb ua tib zoo mloog cov neeg txhawb nqa, automate thiab ua kom yooj yim rau lawv txoj haujlwm kom cov neeg siv khoom txaus siab thiab tsis tu ncua, thiab koj lub lag luam siv zog rau qhov siab tshiab!
Tau qhov twg los: www.hab.com