Xyoo no, ITIL 4 hloov tshiab tau raug tso tawm. Peb qhia koj tias daim ntawv pov thawj ntawm cov kws tshaj lij hauv kev tswj hwm kev pabcuam IT yuav ua li cas raws li tus qauv tshiab.
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Cov txheej txheem ntawv pov thawj hloov li cas
Qhov hloov tshiab kawg rau ITIL 3 lub tsev qiv ntawv tau qhia yim xyoo dhau los. Lub sijhawm no, IT kev lag luam tau hloov pauv tseem ceeb thiab tau txais cov thev naus laus zis tshiab. Ntau lub tuam txhab tau pib siv IT tswj kev coj ua (xws li ITSM, raws li ITIL).
Txhawm rau hloov lawv mus rau cov ntsiab lus hloov pauv, cov kws tshaj lij los ntawm Axelos, lub luag haujlwm rau kev tsim cov txheej txheem ITIL, tau tshaj tawm cov kev hloov tshiab ua ntej xyoo no - ITIL 4. Nws tau qhia txog cov kev paub tshiab uas cuam tshuam txog kev ua kom cov neeg siv txaus siab, cov nqi ntws thiab cov txheej txheem hloov tau zoo li Agile, Lean thiab DevOps.
Nrog rau cov kev coj ua tshiab, txoj hauv kev rau kev lees paub ntawm cov kws tshaj lij hauv kev tswj hwm kev pabcuam IT kuj tau hloov pauv. Hauv ITIL 3, qib siab tshaj plaws hauv ITIL system yog ITIL kws tshaj lij.
Nyob rau hauv plaub version, qib no tau muab faib ua ob qhov chaw - ITIL Management Professional thiab ITIL Strategic Leader. Qhov thib ib yog rau cov thawj coj ntawm IT departments, thiab qhov thib ob yog rau cov thawj coj ntawm lub tuam tsev tsis muaj feem xyuam nrog cov ntaub ntawv thev naus laus zis (cov kws tshaj lij uas ua tiav ob qho kev kawm tau txais lub npe ITIL Master).
Txhua qhov chaw no suav nrog nws tus kheej cov kev xeem (xav tau rau lawv thiab kev cob qhia hauv Axelos mus txog rau thaum xaus ntawm 2019). Tab sis kom muaj peev xwm dhau lawv, koj yuav tsum xeem dhau cov ntawv pov thawj theem pib - ITIL 4 Foundation. Tag nrho cov ntaub ntawv tsim nyog ntawm nws tau tshaj tawm thaum pib ntawm lub xyoo.
Dab tsi yog suav nrog hauv theem pib
Lub Ob Hlis Axelos phau ntawv "ITIL Foundation. TSI 4 Edition". Nws lub hom phiaj yog los piav qhia cov ntsiab lus tseem ceeb thiab tsim lub hauv paus rau kev kawm tom qab ntawm cov kev qhia tob.
ITIL 4 Foundation npog cov ncauj lus hauv qab no:
- Cov ntsiab lus tseem ceeb ntawm kev tswj xyuas kev pabcuam;
- Lub hom phiaj thiab cov khoom ntawm ITIL;
- Lub hom phiaj thiab cov ntsiab lus tseem ceeb ntawm kaum tsib ITIL kev coj ua;
- Txoj hauv kev rau kev siv ITIL;
- Plaub yam ntawm kev tswj xyuas kev pabcuam;
- Txoj hauv kev los tsim kom muaj nuj nqis hauv cov kev pabcuam thiab lawv cov kev sib raug zoo.
Yuav muaj lus nug dab tsi?
Qhov kev xeem muaj 40 lo lus nug. Yuav kom dhau, koj yuav tsum teb 26 ntawm lawv kom raug (65%).
Kev sib tw nyuaj , uas yog, cov tub ntxhais kawm yuav tsum tsis yog los teb cov lus nug xwb, tab sis kuj yuav tsum ua kom pom lub peev xwm los siv kev paub hauv kev xyaum.
Qee qhov haujlwm yog cov lus nug nrog ib lossis ntau cov lus teb xaiv. Muaj cov khoom uas xav kom tus neeg soj ntsuam piav qhia txog cov ntsiab lus tseem ceeb ntawm IT tswj hauv kev sau ntawv.
Piv txwv li, muaj cov lus nug uas nug koj kom txhais cov ntsiab lus xws li kev pabcuam, tus neeg siv, lossis tus neeg siv khoom. Hauv lwm txoj haujlwm, koj yuav tau piav qhia cov ntsiab lus tseem ceeb ntawm ITIL tus nqi system. Koj tuaj yeem pom qee qhov piv txwv ntxiv los ntawm Axelos.
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Nyob rau hauv rooj plaub ntawm kev xeem dhau qhov kev xeem, tus neeg koom nrog kev xeem tau txais "ITIL Foundation Certificate in IT Service Management. TSI 4 Edition". Nrog nws koj tuaj yeem mus rau ITIL Management Professional thiab ITIL Strategic Leader xeem.
Koj yuav tsum paub dab tsi ntxiv
ITIL 3 cov kws tshaj lij tau lees paub tuaj yeem nqa tag nrho cov kev kuaj xyuas los ntawm Lub Tsev Haujlwm mus rau Kev Tswj Xyuas Tus Kws Tshaj Lij thiab Tus Thawj Coj Tus Thawj Coj thaum Axelos tshaj tawm txhua qhov yuav tsum tau ua.
Lwm qhov kev xaiv rau kev rov ua dua koj cov ntawv pov thawj yog mus kuaj "kho kho" . Nws hu ua ITIL Managing Professional Transition. Tab sis rau nws surrender 17 cov ntsiab lus hauv ITIL 3. Cov naj npawb ntawm cov ntsiab lus no sib haum rau qib rau kev xeem dhau lub npe ntawm ITIL Kws Tshaj Lij.
Peb yuav txuas ntxiv saib xyuas Axelos tso tawm thiab yuav tshaj tawm cov ntaub ntawv hais txog cov kev hloov pauv tseem ceeb tshaj plaws thiab kev tsim kho tshiab hauv ITIL ntawm blog ntawm HabrΓ©.
Cov ntaub ntawv cuam tshuam los ntawm peb cov tuam txhab blog:
Tau qhov twg los: www.hab.com