{"id":2100,"date":"2019-10-25T15:53:33","date_gmt":"2019-10-25T12:53:33","guid":{"rendered":"https:\/\/prohoster.info\/?page_id=2100"},"modified":"2026-10-03T17:53:01","modified_gmt":"2026-10-03T15:53:01","slug":"terms-of-service","status":"publish","type":"page","link":"https:\/\/prohoster.info\/hr\/kompaniya\/terms-of-service","title":{"rendered":"Uslovi pru\u017eanja usluga"},"content":{"rendered":"<div class=\"wp-block-cover has-parallax\"><div class=\"wp-block-cover__image-background wp-image-107659 has-parallax\" style=\"background-position:50% 50%;background-image:url(https:\/\/prohoster.info\/wp-content\/uploads\/page\/pravila.webp)\"><\/div><span aria-hidden=\"true\" class=\"wp-block-cover__background has-background-dim\"><\/span><div class=\"wp-block-cover__inner-container is-layout-flow wp-block-cover-is-layout-flow\">\n<h1 class=\"wp-block-heading has-text-align-center has-white-color has-text-color\">Uslovi pru\u017eanja usluga<\/h1>\n\n\n\n<p class=\"has-text-align-center has-white-color has-text-color wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n<\/div><\/div>\n\n\n<section class=\"d_search\" style=\"margin-top:0px\"><div class=\"container\"><div class=\"iva_domainSearch\"><div class=\"three_fourth last\"><span id=\"aria-label-source\" style=\"display:none;\">Unesite domenu<\/span><form action=\"https:\/\/2dm.prohoster.info\/domain-registration\/index.php\" method=\"post\"><input type=\"hidden\" name=\"token\" value=\"bbd8e065798a94ff236b9aafc078de5df156075c\" \/><span class=\"web_abbr\"><\/span><label>www. <input type=\"text\" id=\"domain-input-field\" name=\"domain\" aria-label=\"Unesite domenu\" value=\"\" size=\"35\"><\/label><div class=\"select_wrapper ds100\"><\/div><button type=\"submit\" id=\"Submit\" class=\"btn medium flat domainSearch orange\"><span>Pretra\u017ei<\/span><\/button><\/form><script>\r\n    (function() {\r\n        window.addEventListener(\"load\", function() {\r\n            const source = document.getElementById(\"aria-label-source\");\r\n            const input = document.getElementById(\"domain-input-field\");\r\n            if (source && input) {\r\n                \/\/ \u0411\u0435\u0440\u0435\u043c \u043f\u0435\u0440\u0435\u0432\u0435\u0434\u0435\u043d\u043d\u044b\u0439 \u0442\u0435\u043a\u0441\u0442 \u0438\u0437 span \u0438 \u043a\u043b\u0430\u0434\u0435\u043c \u0432 aria-label\r\n                input.setAttribute(\"aria-label\", source.innerText.trim());\r\n            }\r\n        });\r\n    })();\r\n    <\/script><\/div><\/div><\/div><\/section>\n\n\n\n<div class=\"container\"> \n\n\n\n<h2 class=\"wp-block-heading has-text-align-center\" style=\"font-size:30px\">Uvjeti pru\u017eanja usluga ProHoster<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Ovo je <strong>Korisni\u010dki ugovor<\/strong> (dalje u tekstu \u2014 \u201eUgovor\u201d) regulira uvjete kori\u0161tenja web stranice <strong><a href=\"https:\/\/prohoster.info\/hr\/\">https:\/\/prohoster.info<\/a><\/strong> i svih usluga koje pru\u017ea tvrtka <strong>IT WEB LTD<\/strong> (Reg. br. 2088463, Registrirana adresa: Intershore Chambers, Road Town, Tortola, P.O. Box 4342, Britanski Djevi\u010danski Otoci), koja djeluje pod trgova\u010dkom markom <strong>ProHoster<\/strong> (Adresa poslovanja: Tulpenstraat 6, Meppel, Nizozemska) (dalje u tekstu \u2014 \u201eTvrtka\u201d, \u201eMi\u201d).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Kori\u0161tenjem web stranice i\/ili usluga tvrtke, korisnik potvr\u0111uje da je u potpunosti upoznat s uvjetima ovog Ugovora i da ih prihva\u0107a u cijelosti.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">1. Op\u0107i uvjeti<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>1.1.<\/strong> Tvrtka pru\u017ea usluge <a href=\"https:\/\/prohoster.info\/hr\/hosting\/\" title=\"\">hostinga<\/a>, <a href=\"https:\/\/prohoster.info\/hr\/vps\/\" title=\"\">VPS\/VDS<\/a>, <a href=\"https:\/\/prohoster.info\/hr\/server\/\" title=\"\">namjenskih poslu\u017eitelja<\/a>, <a href=\"https:\/\/prohoster.info\/hr\/domain\/\" title=\"\">registracije domenskih imena<\/a>, <a href=\"https:\/\/prohoster.info\/hr\/ssl-sertifikat\/\" title=\"\">SSL certifikata<\/a> i prate\u0107ih usluga.<br><strong>1.2.<\/strong> Tvrtka zadr\u017eava pravo u bilo kojem trenutku promijeniti uvjete Ugovora bez prethodne obavijesti. Trenutna verzija uvijek je dostupna na web stranici.<br><strong>1.3.<\/strong> U slu\u010daju neslaganja s uvjetima Ugovora, korisnik je du\u017ean prestati koristiti usluge.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">2. Registracija i ra\u010dun<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>2.1.<\/strong> Za primanje usluga korisnik je du\u017ean <a href=\"https:\/\/billing.prohoster.info\/register.php?language=english\" rel=\"nofollow\" title=\"\">stvoriti korisni\u010dki ra\u010dun<\/a> i pru\u017eiti to\u010dne informacije.<br><strong>2.2.<\/strong> Korisnik snosi odgovornost za sigurnost podataka za prijavu na ra\u010dun.<br><strong>2.3.<\/strong> Sve radnje izvr\u0161ene kori\u0161tenjem korisni\u010dkog ra\u010duna smatraju se radnjama korisnika.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>La\u017ena identifikacija i kr\u0161enja KYC<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Pru\u017eanje neto\u010dnih osobnih podataka, kori\u0161tenje la\u017enih ili ukradenih dokumenata, kao i fiktivna registracija pravnih osoba smatraju se prevarantskim djelovanjem. U takvim slu\u010dajevima informacije se mogu prenijeti nadle\u017enim tijelima za provedbu zakona u skladu s va\u017ee\u0107im zakonodavstvom, kao i potpuna blokada registriranog ra\u010duna.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">3. Uvjeti pru\u017eanja usluga<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>3.1.<\/strong> Usluge se pru\u017eaju \u201ekako jesu\u201d (as is), bez ikakvih garancija neprekidnog ili bezgre\u0161nog rada.<br><strong>3.2.<\/strong> Tvrtka zadr\u017eava pravo izvo\u0111enja tehni\u010dkih radova, koji privremeno ograni\u010davaju pristup uslugama.<br><strong>3.3.<\/strong> Tvrtka ne snosi odgovornost za prekide uzrokovane djelovanjem tre\u0107ih strana, vi\u0161om silom ili problemima na strani klijenta.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">4. Pla\u0107anje i naplata<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>4.1.<\/strong> Usluge se pru\u017eaju pod uvjetom prethodne uplate.<br><strong>4.2.<\/strong> Korisnik se obvezuje <strong>pravovremeno pla\u0107ati<\/strong> usluge prema odabranom tarifu.<br><strong>4.3<\/strong>. U slu\u010daju ka\u0161njenja pla\u0107anja, Tvrtka ima pravo obustaviti ili prekinuti pru\u017eanje usluga.<br><strong>4.4.<\/strong> Sve uplate smatraju se kona\u010dnima, osim ako politika povrata ne predvi\u0111a druga\u010dije.<\/p>\n\n\n\n<h2 id=\"refund\" class=\"wp-block-heading\">5. Povrati i sporovi<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>5.1.<\/strong> Povrat novca mogu\u0107 je samo za <strong>usluge <a href=\"https:\/\/prohoster.info\/hr\/hosting\/\" title=\"\">hostinga<\/a><\/strong> ili <strong><a href=\"https:\/\/prohoster.info\/hr\/vps\/\" title=\"\">VPS (virtualni serveri)<\/a><\/strong>. U slu\u010daju neuskla\u0111enosti usluge sa navedenim karakteristikama. Povrat novca za druge usluge nije predvi\u0111en.<br><strong>5.2.<\/strong> Rok za izvr\u0161enje povrata iznosi <strong>do 14 radnih dana<\/strong>.<br><strong>5.3.<\/strong> Povrat se vr\u0161i na ra\u010dun klijenta ili na platnu sistemu prema izboru Tvrtke. Tako\u0111er, postoji mogu\u0107nost prenosa sredstava drugom korisniku. Minimalni iznos za isplatu sredstava je 10$.<br><strong>5.4.<\/strong> Iz iznosa povrata oduzima se provizija platne sistemu (min. 5$, provizija za plin u mre\u017ei USDT TRC20).<br><strong>5.5.<\/strong> U slu\u010dajevima kada su postupci klijenta izravno ili neizravno doveli do gubitaka Tvrtke, iz iznosa povrata oduzima se iznos tro\u0161kova.<br><strong>5.6.<\/strong> Povrat novca vr\u0161i se na zahtjev putem <a href=\"https:\/\/billing.prohoster.info\/submitticket.php?step=2&amp;deptid=1&amp;language=english\" rel=\"nofollow\" title=\"\"><strong>sistemu tiketa<\/strong><\/a>.<br><strong>5.7.<\/strong> Korisnik koji je prekr\u0161io jedno ili vi\u0161e pravila gubi pravo na kori\u0161tenje povrata novca.<br><strong>5.8.<\/strong> U slu\u010daju da podnesete \u017ealbu ili spor vezan za uplatu izravno putem platne sistema, Tvrtka zadr\u017eava pravo obustaviti pru\u017eanje svih usluga bez obveze vra\u0107anja upla\u0107enih sredstava. Kako bismo sprije\u010dili takve situacije i brzo rije\u0161ili problem, preporu\u010damo prvo obratiti se na\u0161oj slu\u017ebi podr\u0161ke.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">6. Zabranjena aktivnost<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Korisniku je zabranjeno koristiti usluge <strong>ProHoster<\/strong> za:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>6.1.<\/strong> Na serverima je zabranjeno postavljati informacije pornografskog karaktera, pozive na svrgavanje vlasti, kr\u0161enje javnog reda, hack\/crack resurse, karcing, botnet, phishing, viruse, prevaru, bruteforce, skaniranje, DMCA, droge (smjese u prahu itd.).<br><strong>6.2.<\/strong> Kategorizirano je zabranjeno slati email spam u bilo kojem obliku, kao i koristiti PMTA.<br><strong>6.3.<\/strong> Aktivnosti koje mogu dovesti do blacklisting IP-a (SpamHaus, SpamCop, StopForumSpam, antivirusne baze i drugi crni popisi).<br><strong>6.4.<\/strong> Zabranjeno je da naru\u010ditelj na svom virtualnom web serveru postavlja informacije koje su u suprotnosti s normama me\u0111unarodnog prava.<br><strong>6.5.<\/strong> Zabranjeno je poduzimati radnje koje izravno ili neizravno stvaraju prijetnju odre\u0111enoj osobi ili grupi osoba.<br><strong>6.6.<\/strong> Zabranjeno je pohranjivanje, kori\u0161tenje, distribucija virusa, zlonamjernog softvera i drugog sli\u010dnog softvera.<br><strong>6.7.<\/strong> Pove\u0107ano optere\u0107enje mre\u017ee ili servera mo\u017ee biti razlog za blokiranje servera.<br><strong>6.8.<\/strong> Zabranjene su sve radnje koje kr\u0161e zakone zemlje u kojoj se nalaze odgovaraju\u0107e usluge.<br><strong>6.9.<\/strong> ProHoster zadr\u017eava pravo blokirati ili ograni\u010diti pristup internetu ako softver odre\u0111enog resursa mo\u017ee uzrokovati ili uzrokuje kr\u0161enje funkcionalnosti softversko-hardverskog kompleksa i mo\u017ee dovesti do kvarova u sustavu.<br><strong>6.10.<\/strong> Klijent snosi punu odgovornost za informacije koje se nalaze na iznajmljenim serverima kompanije.<br><strong>6.11.<\/strong> Klijent je du\u017ean reagirati na pristiglu pritu\u017ebu u najkra\u0107em mogu\u0107em roku. U suprotnom, pru\u017eanje usluge se obustavlja, a sve informacije Klijenta se bri\u0161u. ProHoster zadr\u017eava pravo otkazati pru\u017eanje usluge na koju je stigla pritu\u017eba bez povrata sredstava.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Samo za VPS (Zabranjeno)<\/h2>\n\n\n\n<ul class=\"wp-block-list no_marker disc\">\n<li>Rudarenje kriptovaluta i sve \u0161to je vezano uz postavljanje nodova.<\/li>\n\n\n\n<li>Pokretanje gaming servera.<\/li>\n\n\n\n<li>Port 25 je blokiran na osnovnim VPS uslugama.<\/li>\n\n\n\n<li>Xray nije dostupan na OVZ virtualizaciji (mo\u017ee se pokretati samo na KVM-u). <\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">SSL<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Izdavanje SSL certifikata od takvih centara za certifikaciju kao <a href=\"https:\/\/www.sectigo.com\/knowledge-base\/detail\/Banned-Country-List-1527076085907\" target=\"_blank\" rel=\"noopener nofollow\" title=\"\">Sectigo<\/a> i <a href=\"https:\/\/knowledge.digicert.com\/solution\/embargoed-countries-and-regions\" target=\"_blank\" rel=\"noopener nofollow\" title=\"\">DigiCert<\/a>, zabranjeno je za zemlje: BLR, CUB, IRN, PRK, RUS, SYR, VEN.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Tvrtka zadr\u017eava pravo odmah blokirati uslugu bez upozorenja u slu\u010daju otkrivanja povreda.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ako \u017eelite obavijestiti nas o slu\u010dajevima zloupotreba ili postavljanju nezakonitog sadr\u017eaja na na\u0161oj infrastrukturi, molimo vas da iskoristite odgovaraju\u0107i <a href=\"https:\/\/billing.prohoster.info\/submitticket.php?step=2&amp;deptid=1&amp;language=english\" rel=\"nofollow\" title=\"\">obrazac za slanje pritu\u017ebi<\/a> <strong>(Odjel za zloupotrebe)<\/strong>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">7. Sadr\u017eaj i podaci korisnika<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>7.1.<\/strong> Korisnik snosi <strong>potpunu odgovornost<\/strong> za postavljeni sadr\u017eaj.<br><strong>7.2.<\/strong> Tvrtka ne kontrolira sadr\u017eaj podataka korisnika i ne snosi odgovornost za njihovo gubitak.<br><strong>7.3.<\/strong> Korisnik je du\u017ean samostalno osigurati sigurnosno kopiranje svojih podataka.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">8. Ograni\u010denje odgovornosti<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>8.1.<\/strong> Tvrtka ne snosi odgovornost za:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">     <strong>8.1.1.<\/strong> propu\u0161tenu dobit;<br>     <strong>8.1.2.<\/strong> gubitak podataka;<br>     <strong>8.1.3.<\/strong> posredne ili slu\u010dajne gubitke;<br>     <strong>8.1.4.<\/strong> obustave nezakonitih usluga.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>8.2.<\/strong> Op\u0107a <strong>odgovornost Tvrtke<\/strong> ne mo\u017ee prema\u0161iti iznos koji je korisnik platio za posljednje obra\u010dunsko razdoblje.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">9. Prestanak usluge<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>9.1.<\/strong> Tvrtka zadr\u017eava pravo odbiti pru\u017eanje usluga klijentu u slu\u010daju nedoli\u010dnog i uvredljivog pona\u0161anja koje omalova\u017eava \u010dast i dostojanstvo zaposlenika tvrtke.<br><strong>9.2.<\/strong> Tvrtka zadr\u017eava pravo prekinuti pru\u017eanje usluga (prema vlastitom naho\u0111enju) u slu\u010daju kr\u0161enja od strane klijenta jednog ili vi\u0161e stavaka ovih pravila.<br><strong>9.3.<\/strong> Tvrtka zadr\u017eava pravo zabraniti objavljivanje materijala koji nisu prihvatljivi s gledi\u0161ta op\u0107eljudskih principa humanizma.<br><strong>9.4.<\/strong> Usluga zadr\u017eava pravo jednostrano i bez obja\u0161njenja razloga prekinuti uslugu korisniku bez mogu\u0107nosti obnavljanja.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">10. Osobni podaci<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>10.1.<\/strong> Obrada osobnih podataka provodi se u skladu s <strong><a href=\"https:\/\/prohoster.info\/hr\/kompaniya\/privacy-policy\/\" title=\"\">Politikom privatnosti<\/a><\/strong>.<br><strong>10.2.<\/strong> Kori\u0161tenjem usluga, korisnik se sla\u017ee s obradom svojih podataka.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">11. Vi\u0161a sila<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Tvrtka je oslobo\u0111ena odgovornosti za neispunjavanje obveza uslijed vi\u0161e sile, uklju\u010duju\u0107i, ali ne ograni\u010davaju\u0107i se na: prirodne katastrofe, kvarove u radu mre\u017ea, postupke dr\u017eavnih tijela.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">12. Primjenjivo pravo<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>12.1.<\/strong> Ovaj Sporazum ure\u0111uje primjenjivo zakonodavstvo.<br><strong>12.2.<\/strong> Svi sporovi podlije\u017eu rje\u0161avanju putem pregovora.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">13. Kontakt informacije<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Za sva pitanja vezana uz ovaj Sporazum, korisnik se mo\u017ee obratiti korisni\u010dkoj podr\u0161ci putem:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Web stranica:<\/strong> <a href=\"https:\/\/prohoster.info\/hr\/\" title=\"https:\/\/prohoster.info\">https:\/\/prohoster.info<\/a><br><strong>Li\u010dni korisni\u010dki ra\u010dun:<\/strong> <a rel=\"nofollow\" href=\"https:\/\/billing.prohoster.info\" title=\"https:\/\/billing.prohoster.info\">https:\/\/billing.prohoster.info<\/a><br><strong>E-mail:<\/strong> support@prohoster.info<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Naziv marke:<\/strong> ProHoster<br><strong>Adresa poslovanja:<\/strong> Tulpenstraat 6, Meppel, Nizozemska<br><strong>Pravna osoba:<\/strong> IT WEB LTD<br><strong>Broj registracije:<\/strong> 2088463<br><strong>Registrirana adresa:<\/strong> Intershore Chambers, Road Town, Tortola, P.O. Box 4342, Britanski Djevi\u010danski Otoci<\/p>\n\n\n\n<\/div>","protected":false},"excerpt":{"rendered":"<p>\u0423\u0441\u043b\u043e\u0432\u0438\u044f \u043f\u0440\u0435\u0434\u043e\u0441\u0442\u0430\u0432\u043b\u0435\u043d\u0438\u044f \u0443\u0441\u043b\u0443\u0433 ProHoster \u041d\u0430\u0441\u0442\u043e\u044f\u0449\u0435\u0435 \u041f\u043e\u043b\u044c\u0437\u043e\u0432\u0430\u0442\u0435\u043b\u044c\u0441\u043a\u043e\u0435 \u0441\u043e\u0433\u043b\u0430\u0448\u0435\u043d\u0438\u0435 (\u0434\u0430\u043b\u0435\u0435 \u2014 \u00ab\u0421\u043e\u0433\u043b\u0430\u0448\u0435\u043d\u0438\u0435\u00bb) \u0440\u0435\u0433\u0443\u043b\u0438\u0440\u0443\u0435\u0442 \u0443\u0441\u043b\u043e\u0432\u0438\u044f \u0438\u0441\u043f\u043e\u043b\u044c\u0437\u043e\u0432\u0430\u043d\u0438\u044f \u0441\u0430\u0439\u0442\u0430 https:\/\/prohoster.info \u0438 \u0432\u0441\u0435\u0445 \u0443\u0441\u043b\u0443\u0433, \u043f\u0440\u0435\u0434\u043e\u0441\u0442\u0430\u0432\u043b\u044f\u0435\u043c\u044b\u0445 \u043a\u043e\u043c\u043f\u0430\u043d\u0438\u0435\u0439 IT WEB LTD (Reg. No. 2088463, Registered address: Intershore Chambers, Road Town, Tortola, P.O. 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