{"id":172750,"date":"2026-05-19T18:24:31","date_gmt":"2026-05-19T16:24:32","guid":{"rendered":"https:\/\/prohoster.info\/blog\/novosti-interneta\/incidentrelay-otkrytaya-sistema-dlya-organizaczii-dezhurstv-i-marshrutizaczii-opoveshhenij"},"modified":"2026-05-19T18:24:31","modified_gmt":"2026-05-19T16:24:32","slug":"incidentrelay-otkrytaya-sistema-dlya-organizaczii-dezhurstv-i-marshrutizaczii-opoveshhenij","status":"publish","type":"post","link":"https:\/\/prohoster.info\/hr\/blog\/news\/incidentrelay-otkrytaya-sistema-dlya-organizaczii-dezhurstv-i-marshrutizaczii-opoveshhenij","title":{"rendered":"IncidentRelay \u2014 otvoreni sustav za organizaciju de\u017eurstava i usmjeravanje obavijesti","gt_translate_keys":[{"key":"rendered","format":"text"}]},"content":{"rendered":"<p>Objavljen je projekt IncidentRelay, koji razvija otvoreni sustav za organizaciju de\u017eurstava, rutiranje obavijesti i pra\u0107enje incidenata, koji se pokre\u0107e na vlastitom poslu\u017eitelju (self-hosted). Projekt je usmjeren prema SRE, DevOps i infrastrukturnim timovima koji trebaju lokalno implementiranu alternativu SaaS uslugama za upravljanje de\u017eurstvom, primjenu pravila eskalacije i reagiranje na incidente. Kod projekta napisan je u Pythonu i distribuiran je pod MIT licencom.      <\/p>\n<p>IncidentRelay prima doga\u0111aje iz sustava za pra\u0107enje, uspore\u0111uje ih s pravilima rutiranja i dostavlja obavijesti odgovornim de\u017eurstima ili timovima. Sustav implementira rasporede de\u017eurstava, rotacije, predefiniranje smjena, potvrdu prijema incidenta, prebacivanje incidenta u resolved, podsjetnike, eskalacije i silences za suzbijanje poznatih ili planiranih aktivacija.    <\/p>\n<p>Podr\u017eava prijam doga\u0111aja iz Prometheus Alertmanagera, Zabbixa i proizvoljnih webhook-a. Za slanje obavijesti osigurani su kanali Mattermost, Telegram, email, webhook i glasovni provider. U Mattermostu i Telegramu obavijesti mogu sadr\u017eavati radnje za potvrdu i rje\u0161avanje problema, \u0161to omogu\u0107uje obradu incidenta bez prelaska u poseban su\u010delje.    <\/p>\n<p>U IncidentRelay-u je predvi\u0111en model diferencijacije pristupa prema grupama i timovima. To omogu\u0107uje razgrani\u010denje vidljivosti rasporeda, ruta, kanala obavijesti i alarma me\u0111u razli\u010ditim timovima. Za automatizaciju je dostupan HTTP API, a za integracije koriste se bearer tokeni i route tokeni.    <\/p>\n<p>Projekt se mo\u017ee koristiti kao posredni\u010dki sloj izme\u0111u sustava za pra\u0107enje i kanala obavijesti: Alertmanager ili Zabbix \u0161alje doga\u0111aj u IncidentRelay, nakon \u010dega sustav odre\u0111uje tim, trenutnog de\u017eurnog, primjenjuje pravila rutiranja i \u0161alje obavijest u potreban kanal. Za nepotvr\u0111ene incidente mogu se izvr\u0161iti ponovni podsjetnici i eskalacija na sljede\u0107eg sudionika rotacije.    <center><img decoding=\"async\" alt=\"IncidentRelay - otvoreni sustav za organizaciju de\u017eurstava i rutiranje obavijesti.\" src=\"\/wp-content\/uploads\/2026\/05\/6f69f539834bf04681e6d637ead1644f.png\" style=\"display:block;margin: 0 auto;\" \/><\/center>    <center><img decoding=\"async\" alt=\"IncidentRelay - otvoreni sustav za organizaciju de\u017eurstava i rutiranje obavijesti.\" src=\"\/wp-content\/uploads\/2026\/05\/a210022fbfbee138a29a2ea8a8868141.png\" style=\"display:block;margin: 0 auto;\" \/><\/center><br \/>\n<br \/>Izvor: <a content=\"nofollow\" rel=\"nofollow\" href=\"https:\/\/www.opennet.ru\/opennews\/art.shtml?num=65475\">opennet.ru<\/a> <\/p>","protected":false,"gt_translate_keys":[{"key":"rendered","format":"html"}]},"excerpt":{"rendered":"<p>\u041e\u043f\u0443\u0431\u043b\u0438\u043a\u043e\u0432\u0430\u043d \u043f\u0440\u043e\u0435\u043a\u0442 IncidentRelay, \u0440\u0430\u0437\u0432\u0438\u0432\u0430\u044e\u0449\u0438\u0439 \u043e\u0442\u043a\u0440\u044b\u0442\u0443\u044e \u0441\u0438\u0441\u0442\u0435\u043c\u0443 \u0434\u043b\u044f \u043e\u0440\u0433\u0430\u043d\u0438\u0437\u0430\u0446\u0438\u0438 \u0434\u0435\u0436\u0443\u0440\u0441\u0442\u0432, \u043c\u0430\u0440\u0448\u0440\u0443\u0442\u0438\u0437\u0430\u0446\u0438\u0438 \u043e\u043f\u043e\u0432\u0435\u0449\u0435\u043d\u0438\u0439 \u0438 \u0441\u043e\u043f\u0440\u043e\u0432\u043e\u0436\u0434\u0435\u043d\u0438\u044f \u0438\u043d\u0446\u0438\u0434\u0435\u043d\u0442\u043e\u0432, \u0437\u0430\u043f\u0443\u0441\u043a\u0430\u0435\u043c\u0443\u044e \u043d\u0430 \u0441\u043e\u0431\u0441\u0442\u0432\u0435\u043d\u043d\u043e\u043c \u0441\u0435\u0440\u0432\u0435\u0440\u0435 (self-hosted). \u041f\u0440\u043e\u0435\u043a\u0442 \u043e\u0440\u0438\u0435\u043d\u0442\u0438\u0440\u043e\u0432\u0430\u043d \u043d\u0430 SRE, DevOps \u0438 \u0438\u043d\u0444\u0440\u0430\u0441\u0442\u0440\u0443\u043a\u0442\u0443\u0440\u043d\u044b\u0435 \u043a\u043e\u043c\u0430\u043d\u0434\u044b, \u043a\u043e\u0442\u043e\u0440\u044b\u043c \u0442\u0440\u0435\u0431\u0443\u0435\u0442\u0441\u044f \u043b\u043e\u043a\u0430\u043b\u044c\u043d\u043e \u0440\u0430\u0437\u0432\u043e\u0440\u0430\u0447\u0438\u0432\u0430\u0435\u043c\u0430\u044f \u0430\u043b\u044c\u0442\u0435\u0440\u043d\u0430\u0442\u0438\u0432\u0430 SaaS-\u0441\u0435\u0440\u0432\u0438\u0441\u0430\u043c \u0434\u043b\u044f \u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u044f \u0434\u0435\u0436\u0443\u0440\u0441\u0442\u0432\u043e\u043c (on-call management), \u043f\u0440\u0438\u043c\u0435\u043d\u0435\u043d\u0438\u044f \u043f\u043e\u043b\u0438\u0442\u0438\u043a \u044d\u0441\u043a\u0430\u043b\u0430\u0446\u0438\u0438 \u0438 \u0440\u0435\u0430\u0433\u0438\u0440\u043e\u0432\u0430\u043d\u0438\u044f \u043d\u0430 \u0438\u043d\u0446\u0438\u0434\u0435\u043d\u0442\u044b. \u041a\u043e\u0434 \u043f\u0440\u043e\u0435\u043a\u0442\u0430 \u043d\u0430\u043f\u0438\u0441\u0430\u043d \u043d\u0430 Python \u0438 \u0440\u0430\u0441\u043f\u0440\u043e\u0441\u0442\u0440\u0430\u043d\u044f\u0435\u0442\u0441\u044f \u043f\u043e\u0434 \u043b\u0438\u0446\u0435\u043d\u0437\u0438\u0435\u0439 MIT. [&hellip;]<\/p>\n","protected":false,"gt_translate_keys":[{"key":"rendered","format":"html"}]},"author":8,"featured_media":172751,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[702],"tags":[],"class_list":["post-172750","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 5.0.4 - aioseo.com -->\n\t<meta name=\"description\" content=\"\u041e\u043f\u0443\u0431\u043b\u0438\u043a\u043e\u0432\u0430\u043d \u043f\u0440\u043e\u0435\u043a\u0442 IncidentRelay, \u0440\u0430\u0437\u0432\u0438\u0432\u0430\u044e\u0449\u0438\u0439 \u043e\u0442\u043a\u0440\u044b\u0442\u0443\u044e \u0441\u0438\u0441\u0442\u0435\u043c\u0443 \u0434\u043b\u044f \u043e\u0440\u0433\u0430\u043d\u0438\u0437\u0430\u0446\u0438\u0438 \u0434\u0435\u0436\u0443\u0440\u0441\u0442\u0432, 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