{"id":31123,"date":"2019-10-31T21:39:36","date_gmt":"2019-10-31T18:39:36","guid":{"rendered":"https:\/\/prohoster.info\/blog\/lichnyj-opyt-kak-my-podklyuchali-mezhdunarodnuyu-telefoniyu-sravnenie-6-virtualnyh-ats\/"},"modified":"2019-10-31T21:39:36","modified_gmt":"2019-10-31T18:39:36","slug":"lichnyj-opyt-kak-my-podklyuchali-mezhdunarodnuyu-telefoniyu-sravnenie-6-virtualnyh-ats","status":"publish","type":"post","link":"https:\/\/prohoster.info\/hr\/blog\/administrirovanie\/lichnyj-opyt-kak-my-podklyuchali-mezhdunarodnuyu-telefoniyu-sravnenie-6-virtualnyh-ats","title":{"rendered":"Osobno iskustvo. Kako smo povezali me\u0111unarodnu telefoniju: usporedba 6 virtualnih PBX-a","gt_translate_keys":[{"key":"rendered","format":"text"}]},"content":{"rendered":"<p><noindex><a rel=\"nofollow\" href=\"https:\/\/habr.com\/ru\/post\/447232\/\"><img decoding=\"async\" alt=\"Osobno iskustvo. Kako smo povezali me\u0111unarodnu telefoniju: usporedba 6 virtualnih PBX-a\" src=\"\/wp-content\/uploads\/2019\/04\/161947c52894a0cdf282f109cd84f170.png\" style=\"display:block;margin: 0 auto;\" \/><\/a><\/noindex><\/p>\n<p>Nedavno sam se suo\u010dio s potrebom odabira virtualne PBX telefone. U mojem poslu dogodile su se neke promjene: pojavile su se nove usluge, uklju\u010duju\u0107i one namijenjene ne samo B2B segmentu, ve\u0107 i B2C. S pojavom privatnih klijenata otkrio sam da mnogi ljudi i dalje preferiraju komunikaciju putem telefona.<\/p>\n<p>Imam mali startup, ali imam klijente \u0161irom svijeta, pa mi je bilo potrebno rje\u0161enje koje odgovara toj situaciji. Tako\u0111er, \u017eelio sam u po\u010detku sura\u0111ivati s ruskim programerima. <\/p>\n<p><i>Va\u017ena napomena<\/i>: nisam imao nikakvo znanje o telefoniji, sve sam morao istra\u017eivati od nule, stoga u tekstu mogu postojati neto\u010dnosti. Ispravite\/dopunite materijal u komentarima \u2013 to \u0107e ga samo pobolj\u0161ati.<\/p>\n<p>Dakle, krenimo!<br \/>\n<noindex><a rel=\"nofollow\" name=\"habracut\"><\/a><\/noindex><\/p>\n<h2>Tko je sudjelovao u usporedbi<\/h2>\n<p>\nNekoliko dana \u010ditanja recenzija i pregleda pomoglo mi je stvoriti kratki popis sustava za daljnju analizu. Na njemu su se na\u0161li:<\/p>\n<ul>\n<li><noindex><a rel=\"nofollow\" href=\"https:\/\/www.mango-office.ru\/\">Mango Office<\/a><\/noindex><\/li>\n<li><noindex><a rel=\"nofollow\" href=\"https:\/\/www.telphin.ru\/products\/virtual-atc\">Telfin<\/a><\/noindex><\/li>\n<li><noindex><a rel=\"nofollow\" href=\"https:\/\/zadarma.com\/ru\/\">Zadarma<\/a><\/noindex> <\/li>\n<li><noindex><a rel=\"nofollow\" href=\"https:\/\/vats.megafon.ru\/\">Virtualna PBX Megafon<\/a><\/noindex><\/li>\n<li><noindex><a rel=\"nofollow\" href=\"https:\/\/telephony.yandex.ru\/\">Yandex.Telefonija<\/a><\/noindex><\/li>\n<li><noindex><a rel=\"nofollow\" href=\"https:\/\/sipuni.com\/ru_RU\/\">Sipuni<\/a><\/noindex><\/li>\n<\/ul>\n<p>\nGlavna to\u010dka u ovoj fazi bila je velika koli\u010dina spominjanja, recenzija i \u010dlanaka o ovim proizvodima \u2013 nisam \u017eelio povezivati novu, nedavno pojavljenu, sirovu sustav na tr\u017ei\u0161tu za razvoj novog poslovnog pravca.<\/p>\n<h2>Usporedba<\/h2>\n<p>\nBudu\u0107i da smo tek zapo\u010deli bilo kakvu interakciju s potencijalnim klijentima putem telefona, slo\u017eena funkcionalnost PBX-a nam nije bila potrebna. Daleko va\u017enija bila je jednostavnost kori\u0161tenja, fleksibilnost i, naravno, cijena. <\/p>\n<p>Evo na koje aspekte sam obra\u0107ao pa\u017enju tijekom analize:<\/p>\n<h2>Integracije<\/h2>\n<p>\nSama PBX nije toliko zanimljiva, koliko u kombinaciji s drugim va\u017enim poslovnim sustavima \u2013 poput CRM-a, alata za rad na projektima i sredstava komunikacije. Stoga smo analizirali dostupne mogu\u0107nosti proizvoda koje smo birali.<\/p>\n<p>Telefoni\u010dka usluga od \u2018Yandex-a\u2019 ima dvije dobro postavljene integracije \u2013 s Bitrix24 i amoCRM. API se navodi kao beta verzija. Funkcija je dostupna u probnom modu i u tarifi od 1299 rubalja mjese\u010dno.<\/p>\n<p>Mango Office ima znatno \u0161iri popis gotovih integracija. Oni su \u010dak podijeljeni u kategorije, primjerice, postoje liste integracija s resursima za specifi\u010dne industrije (medicina, turizam itd.). Neokom linija bi mogla biti korisna, ali u na\u0161em konkretnom slu\u010daju 99% tih integracija nam ne\u0107e biti potrebno.<\/p>\n<p>Kod Zadarma, plus je vi\u0161e raznolik popis sustava za povezivanje. Uklju\u010duje ne samo CRM (ne samo ruske, ve\u0107 i strane), nego \u010dak i messenger-e \u2013 na kraju mo\u017eete slati obavijesti, na primjer, da je menad\u017eer propustio poziv, direktno u svoj Telegram.<\/p>\n<p>Sipuni su integrirani samo s amoCRM, koju ne koristimo. Preferiram Zoho. Telefin ima samo 4 vlastite spremne integracije. Malo vi\u0161e od njih ima Megafon (5), a sve su usmjerene na rad s razli\u010ditim CRM.<\/p>\n<h2>Cena<\/h2>\n<p>\nJo\u0161 jednom ponavljam uvod: telefonija je trebala za novu poslovnu granu koja je trenutno eksperimentalna, stoga nismo \u017eeljeli tro\u0161iti puno novca na infrastrukturu za primanje poziva. <\/p>\n<p>Osnovna verzija ATK-a Mango Office ko\u0161ta 685 kuna mjese\u010dno. Za te novce nude tri korisnika uklju\u010dena u tarifni paket, 3 broja s 10 kanala. Me\u0111utim, dodatne funkcije se dodatno napla\u0107uju \u2013 tako \u0107e povezivanje najosnovnije verzije call tracking-a ko\u0161tati jo\u0161 3050 kuna\/mjese\u010dno.<\/p>\n<p>Billing Yandex. Telefonije temelji se na paketnom pristupu. Osnovni tarifni paket \u201eStart\u201c je besplatan, pla\u0107a se samo za pozive i brojeve (jedan obi\u010dni broj je besplatan, nakon toga 180 kuna, a tako\u0111er mjese\u010dna naknada za broj 8-800 iznosi 999 kuna). No postoje paketi, na primjer, jedan od njih objedinjuje sve web widgete, poput poziva sa stranice, narud\u017ebe povratnog poziva itd. \u2013 njegova cijena je 499 kuna. Ako vam treba lijep broj \u2013 za to tako\u0111er morate dodatno platiti. <\/p>\n<p><img decoding=\"async\" alt=\"Osobno iskustvo. Kako smo povezali me\u0111unarodnu telefoniju: usporedba 6 virtualnih PBX-a\" src=\"\/wp-content\/uploads\/2019\/04\/835eaea8d402d8abc4aab515dbee4c82.png\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<br \/>\n<i>Cijena \u201eljepih\u201c brojeva u usluzi \u201eYandex\u201c<\/i><\/p>\n<p>Zadarma je besplatna ATK, naknada se pla\u0107a samo za pove\u0107ano skladi\u0161te snimaka i minute. Sami brojevi su izrazito jeftini \u2013 naknada za spajanje iznosi nekoliko dolara, mjese\u010dna naknada za ve\u0107inu ne tako egzoti\u010dnih zemalja iznosi 5-10 dolara (iz nekog razloga, bjeloruski broj ko\u0161ta 45 dolara za spajanje i 15 dolara mjese\u010dno).<\/p>\n<p><img decoding=\"async\" alt=\"Osobno iskustvo. Kako smo povezali me\u0111unarodnu telefoniju: usporedba 6 virtualnih PBX-a\" src=\"\/wp-content\/uploads\/2019\/04\/530868265562841b64e27ec75e684449.png\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<br \/>\n<i>Popis popularnih zemalja za naru\u010divanje brojeva u sustavu Zadarma<\/i><\/p>\n<p>Cjenovna politika Telefin mi se u\u010dinila prili\u010dno zbunjuju\u0107om. Zbunjuje nedostatak jedinstvene stranice s tarifama \u2013 informacije se moraju skupljati na razli\u010ditim dijelovima stranice \u2013 kao i rije\u010d \u201eod\u201c u mnogim cijenama (poput usluge od 299 kuna mjese\u010dno). Moskovski broj s pozivnim brojem 495 ko\u0161ta vi\u0161e \u2013 1490 naspram 990 kuna za kod 499.<\/p>\n<p>U servisu Sipuni, povezivanje jednog broja ko\u0161ta 1000 rubalja uz dodatnih 266 mjese\u010dno. Osnovna integracija s CRM-om ko\u0161ta dodatnih 286 rubalja. <\/p>\n<p>Mjese\u010dna naknada za kori\u0161tenje PBX-a od Megafona iznosi 1000 rubalja (bez obzira na to da li je u pitanju 1 ili 7 zaposlenika), snimanje i pohrana poziva tako\u0111er ko\u0161taju istu svotu, a integracija s CRM-om iznosi jo\u0161 500 rubalja. <\/p>\n<h2>Funkcionalnosti: pozivi u inozemstvo, povratni poziv i call tracking<\/h2>\n<p>\nTrebali smo primati pozive od klijenata iz razli\u010ditih zemalja \u2014 barem iz SAD-a, Rusije i Europe. Tako\u0111er je bilo va\u017eno koristiti funkciju call trackinga \u2013 pokretali smo nekoliko reklamnih kampanja i trebali smo znati odakle dolazi poziv. Mogu\u0107nost dodatnih funkcija kao \u0161to su widgeti povratnog poziva tako\u0111er je smatrana predno\u0161\u0107u \u2013 trenutno nam to nije potrebno, ali \u017eeljeli bismo imati perspektivu razvoja. <\/p>\n<p>Strani brojevi na\u0161ao sam samo u Zadarmi. \u0160to se ti\u010de call trackinga, njega nema u PBX-u od Yandexa i Megafona, a na web stranici Telphina postoji informacija o toj funkciji, <noindex>URL<\/noindex>, ali iz nekog razloga nema same stranice.<\/p>\n<p><img decoding=\"async\" alt=\"Osobno iskustvo. Kako smo povezali me\u0111unarodnu telefoniju: usporedba 6 virtualnih PBX-a\" src=\"\/wp-content\/uploads\/2019\/04\/8511f8612621bcae24365848207067fc.png\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<br \/>\nU svim analiziranim sustavima postoji \u2013 barem deklarativna \u2013 mogu\u0107nost kori\u0161tenja widgeta povratnog poziva. Informacije o ovoj funkciji dostupne su na svim web stranicama proizvoda. Jedino se na web stranici Megafona spominje mogu\u0107nost postavljanja widgeta za narud\u017ebu povratnog poziva, ali je bilo te\u0161ko prona\u0107i tu informaciju. <\/p>\n<h2>\u0160to na kraju<\/h2>\n<p><\/p>\n<p>Sustav<br \/>\nStrani brojevi<br \/>\nBesplatan pristup<br \/>\nBroj integracija<br \/>\nCall tracking<br \/>\nWidget povratnog poziva<\/p>\n<p>Mango Office<br \/>\nNe<br \/>\nDa <br \/>\n(samo preko menad\u017eera \u2014 potrebno je <br \/>\nostaviti zahtjev i \u010dekati poziv)<br \/>\nMnoge industrijske usluge<br \/>\nDa <br \/>\n(3050\/mj. za osnovnu verziju)<br \/>\nDa<\/p>\n<p>Zadarma<br \/>\nDa<br \/>\nDa (PBX je besplatan, pla\u0107a se samo za brojeve)<br \/>\nPopularne CRM <br \/>\n(uklju\u010duju\u0107i Zoho), <br \/>\ntask menad\u017eere,<br \/>\nmessengere + API<br \/>\nDa <br \/>\n(besplatno, pla\u0107a se za brojeve)<br \/>\nDa<\/p>\n<p>Telfin<br \/>\nNe<br \/>\n14 dana<br \/>\n4<br \/>\nNe<br \/>\nDa <br \/>\n(450 rub\/mj)<\/p>\n<p>Yandex.Telefonija<br \/>\nNe<br \/>\n14 dana<br \/>\nBitrix24 + AmoCRM<br \/>\nNe<br \/>\nDa<\/p>\n<p>PBX Megafon<br \/>\nNe<br \/>\n14 dana<br \/>\n5<br \/>\nNe<br \/>\nDa<\/p>\n<p>Sipuni<br \/>\nNe<br \/>\n14 dana<br \/>\n1 (samo AmoCRM)<br \/>\nDa<br \/>\nDa<\/p>\n<p>\nTo je to. Nadam se da \u0107e materijal biti koristan onima koji su, kao i ja, prvi put nai\u0161li na zadatak odabira PBX-a za svoj startup. Hvala svima na pa\u017enji!<br \/>\n<br \/>Izvor: <a content=\"nofollow\" rel=\"nofollow\" href=\"https:\/\/habr.com\/ru\/post\/447232\/\">habr.com<\/a><\/p>","protected":false,"gt_translate_keys":[{"key":"rendered","format":"html"}]},"excerpt":{"rendered":"<p>\u041d\u0435 \u0442\u0430\u043a \u0434\u0430\u0432\u043d\u043e \u044f \u0441\u0442\u043e\u043b\u043a\u043d\u0443\u043b\u0441\u044f \u0441 \u043d\u0435\u043e\u0431\u0445\u043e\u0434\u0438\u043c\u043e\u0441\u0442\u044c\u044e \u0432\u044b\u0431\u043e\u0440\u0430 \u0432\u0438\u0440\u0442\u0443\u0430\u043b\u044c\u043d\u043e\u0439 \u0410\u0422\u0421. \u0412 \u0431\u0438\u0437\u043d\u0435\u0441\u0435 \u043c\u043e\u0435\u0439 \u043a\u043e\u043c\u043f\u0430\u043d\u0438\u0438 \u043f\u0440\u043e\u0438\u0437\u043e\u0448\u043b\u0438 \u043a\u043e\u0435-\u043a\u0430\u043a\u0438\u0435 \u0438\u0437\u043c\u0435\u043d\u0435\u043d\u0438\u044f: \u043f\u043e\u044f\u0432\u0438\u043b\u0438\u0441\u044c \u043d\u043e\u0432\u044b\u0435 \u0443\u0441\u043b\u0443\u0433\u0438, \u0432 \u0442\u043e\u043c \u0447\u0438\u0441\u043b\u0435 \u043d\u0430\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u043d\u044b\u0435 \u043d\u0435 \u0442\u043e\u043b\u044c\u043a\u043e \u043d\u0430 \u0441\u0435\u0433\u043c\u0435\u043d\u0442 b2b, \u043d\u043e \u0438 \u043d\u0430 b2c. \u0410 \u0441 \u043f\u043e\u044f\u0432\u043b\u0435\u043d\u0438\u0435\u043c \u0447\u0430\u0441\u0442\u043d\u044b\u0445 \u043a\u043b\u0438\u0435\u043d\u0442\u043e\u0432 \u043e\u043a\u0430\u0437\u0430\u043b\u043e\u0441\u044c \u0438 \u0447\u0442\u043e \u043c\u043d\u043e\u0433\u0438\u0435 \u043b\u044e\u0434\u0438 \u043f\u043e-\u043f\u0440\u0435\u0436\u043d\u0435\u043c\u0443 \u043f\u0440\u0435\u0434\u043f\u043e\u0447\u0438\u0442\u0430\u044e\u0442 \u043e\u0431\u0449\u0430\u0442\u044c\u0441\u044f \u043f\u043e \u0442\u0435\u043b\u0435\u0444\u043e\u043d\u0443. \u0423 \u043c\u0435\u043d\u044f \u043d\u0435 \u0442\u0430\u043a\u043e\u0439 \u0431\u043e\u043b\u044c\u0448\u043e\u0439 \u0441\u0442\u0430\u0440\u0442\u0430\u043f, \u043d\u043e [&hellip;]<\/p>\n","protected":false,"gt_translate_keys":[{"key":"rendered","format":"html"}]},"author":1,"featured_media":23091,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[688],"tags":[],"class_list":["post-31123","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-administrirovanie"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 5.0.4 - aioseo.com -->\n\t<meta name=\"robots\" content=\"max-image-preview:large\" \/>\n\t<meta name=\"author\" content=\"Yuri Gagarin\"\/>\n\t<link rel=\"canonical\" href=\"https:\/\/prohoster.info\/hr\/blog\/administrirovanie\/lichnyj-opyt-kak-my-podklyuchali-mezhdunarodnuyu-telefoniyu-sravnenie-6-virtualnyh-ats\" \/>\n\t\t<meta name=\"generator\" content=\"All in One SEO (AIOSEO) 5.0.4\" \/>\n\t\t<meta property=\"og:locale\" content=\"hr_HR\" \/>\n\t\t<meta property=\"og:site_name\" content=\"ProHoster | \u041a\u0443\u043f\u0438\u0442\u044c \u043d\u0430\u0434\u0435\u0436\u043d\u044b\u0439 \u0445\u043e\u0441\u0442\u0438\u043d\u0433 \u0434\u043b\u044f \u0441\u0430\u0439\u0442\u043e\u0432 \u0441 \u0437\u0430\u0449\u0438\u0442\u043e\u0439 \u043e\u0442 DDoS, VPS VDS \u0441\u0435\u0440\u0432\u0435\u0440\u044b\" \/>\n\t\t<meta property=\"og:type\" content=\"article\" \/>\n\t\t<meta property=\"og:title\" content=\"\ud83e\udd47\u041b\u0438\u0447\u043d\u044b\u0439 \u043e\u043f\u044b\u0442. \u041a\u0430\u043a \u043c\u044b \u043f\u043e\u0434\u043a\u043b\u044e\u0447\u0430\u043b\u0438 \u043c\u0435\u0436\u0434\u0443\u043d\u0430\u0440\u043e\u0434\u043d\u0443\u044e \u0442\u0435\u043b\u0435\u0444\u043e\u043d\u0438\u044e: \u0441\u0440\u0430\u0432\u043d\u0435\u043d\u0438\u0435 6 \u0432\u0438\u0440\u0442\u0443\u0430\u043b\u044c\u043d\u044b\u0445 \u0410\u0422\u0421 | ProHoster\" \/>\n\t\t<meta property=\"og:url\" content=\"https:\/\/prohoster.info\/hr\/blog\/administrirovanie\/lichnyj-opyt-kak-my-podklyuchali-mezhdunarodnuyu-telefoniyu-sravnenie-6-virtualnyh-ats\" \/>\n\t\t<meta property=\"og:image\" content=\"https:\/\/prohoster.info\/wp-content\/uploads\/2021\/11\/logo-350.jpg\" \/>\n\t\t<meta property=\"og:image:secure_url\" content=\"https:\/\/prohoster.info\/wp-content\/uploads\/2021\/11\/logo-350.jpg\" \/>\n\t\t<meta property=\"og:image:width\" content=\"350\" \/>\n\t\t<meta property=\"og:image:height\" content=\"350\" \/>\n\t\t<meta property=\"article:published_time\" content=\"2019-10-31T18:39:36+00:00\" \/>\n\t\t<meta property=\"article:modified_time\" content=\"2019-10-31T18:39:36+00:00\" \/>\n\t\t<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/prohoster\" \/>\n\t\t<meta property=\"article:author\" content=\"https:\/\/www.facebook.com\/prohoster\" \/>\n\t\t<!-- All in One SEO -->\n\n","aioseo_head_json":{"title":"\ud83e\udd47Osobno iskustvo. 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