{"id":69613,"date":"2020-02-21T02:56:46","date_gmt":"2020-02-20T23:56:46","guid":{"rendered":"https:\/\/prohoster.info\/blog\/preimushhestva-3sh-pri-postroenii-raspredelennoj-seti"},"modified":"2020-03-03T16:14:46","modified_gmt":"2020-03-03T13:14:46","slug":"preimushhestva-3sh-pri-postroenii-raspredelennoj-seti","status":"publish","type":"post","link":"https:\/\/prohoster.info\/hr\/blog\/administrirovanie\/preimushhestva-3sh-pri-postroenii-raspredelennoj-seti","title":{"rendered":"Prednosti 3CX-a pri izgradnji distribuirane mre\u017ee","gt_translate_keys":[{"key":"rendered","format":"text"}]},"content":{"rendered":"<p>Organizacijama s vi\u0161e podru\u017enica \u0440\u0430\u043d\u043e ili kasno dolazi vreme da odaberu re\u0161enje koje mo\u017ee podr\u017eavati jedinstvenu telefonsku mre\u017eu za komunikaciju udaljenih odeljenja.<\/p>\n<p>Glavni faktori koji uti\u010du na izbor kompanije:<\/p>\n<ul>\n<li>nedostatak naknade za pozive izme\u0111u kancelarija;<\/li>\n<li>otpornost i pouzdanost re\u0161enja;<\/li>\n<li>visok kvalitet glasovnih komunikacija;<\/li>\n<li>nedostatak gubitka vremena prilikom komunikacije s drugim kancelarijama.<\/li>\n<\/ul>\n<p>\nVe\u0107ina savremenih IP PBX re\u0161enja ispunjava osnovni zadatak: na primer, zaposleni iz Ekaterinburga uvek mo\u017ee besplatno pozvati kolege u Minsku ili Krasnodaru. Glavne te\u0161ko\u0107e otkri\u0107e se u detaljima. Na primer, zaposleni ne\u0107e mo\u0107i videti statuse dodatnih brojeva u drugim kancelarijama, ne\u0107e mo\u0107i prebaciti poziv na kolegu iz drugog grada, dolazni poziv ne\u0107e biti stavljen u zajedni\u010dku \u010dekanju itd. To stvara probleme kada razli\u010dite faze jednog poslovnog procesa prolaze u razli\u010ditim kancelarijama i u slu\u010daju distribuiranih call centara koji re\u0161avaju jedan zajedni\u010dki zadatak.<br \/>\n<noindex><a rel=\"nofollow\" name=\"habracut\"><\/a><\/noindex><br \/>\nSli\u010dna pitanja i mno\u0161tvo drugih zadataka uspe\u0161no se re\u0161avaju uz pomo\u0107 softverske IP PBX 3CX, implementirane na <a class=\"wpil_keyword_link\" href=\"https:\/\/prohoster.info\/hr\/server\/dts-dronten\/\"   title=\"serveru\" data-wpil-keyword-link=\"linked\"  data-wpil-monitor-id=\"2573\">serveru<\/a> kupcu ili u oblaku:<\/p>\n<ul>\n<li>spajanje unutra\u0161njih brojeva u svim kancelarijama u zajedni\u010dki numeri\u010dki plan (pri \u010demu s bilo kakvom podelom po grupama i u bilo kojem redosledu) ili, naprotiv, njihovo uklju\u010divanje u razli\u010dite numeri\u010dke planove, ako to zahteva poslovni proces;<\/li>\n<li>usmeravanje poziva po grupama u razli\u010ditim podru\u017enicama;<\/li>\n<li>jedinstveni IVR u okviru zajedni\u010dkog numeri\u010dkog plana;<\/li>\n<li>parkiranje poziva u okviru zajedni\u010dkog numeri\u010dkog plana;<\/li>\n<li>preusmeravanje poziva u okviru zajedni\u010dkog numeri\u010dkog plana;<\/li>\n<li>BLF statusi, vidljivi svim korisnicima.<\/li>\n<\/ul>\n<p>\nRazmotrimo poslednju ta\u010dku na konkretnom primeru. Kada se koristi PBX koja ne mo\u017ee prenositi statuse jedni drugima, ovako izgleda polje DSS dugmadi s BLF na telefonu Yealink SIP-T48G, koje uklju\u010duje brojeve iz \"doma\u0107e\" kancelarije, kao i iz drugih gradova:<\/p>\n<p><img decoding=\"async\" alt=\"Prednosti 3CX-a pri izgradnji distribuirane mre\u017ee\" src=\"\/wp-content\/uploads\/2020\/02\/4e50433dbb0b53dedb83cb65c2ca2406.jpg\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<br \/>\nBrojevi kolega iz drugih gradova ozna\u010deni su sivo, a njihovi statusi se ne prikazuju. 3CX uspe\u0161no re\u0161ava i ovaj problem. Izgleda\u0107e ovako, ve\u0107 bez sivih vrednosti:<\/p>\n<p><img decoding=\"async\" alt=\"Prednosti 3CX-a pri izgradnji distribuirane mre\u017ee\" src=\"\/wp-content\/uploads\/2020\/02\/a42bfa174cb1a73df6ec5ccccad07e76.jpg\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<br \/>\nPostoji niz drugih prednosti pri kori\u0161\u0107enju softverske IP PBX (3CX) u mre\u017ei podru\u017enica, a ne hardverske telefonske centrale:<\/p>\n<ul>\n<li><b>nedostatak tro\u0161kova za logistiku<\/b>: nema potrebe fizi\u010dki distribuirati \u201ehardverske\u201c IP PBX-e u sve urede;<\/li>\n<li><b>nedostatak potrebe za dodatnim osobljem<\/b>: daljinsko postavljanje uklanja potrebu za prisutno\u0161\u0107u \u0161kolovanog in\u017eenjera u uredu podru\u017enice;<\/li>\n<li><b>povezano pode\u0161avanje<\/b>: 3CX ima povezanu logiku postavljanja IP PBX-a (zajedni\u010dki ra\u010dunalni centar), dok s kori\u0161tenjem vi\u0161e hardverskih PBX-a jedinstveno pode\u0161avanje nije u na\u010delu mogu\u0107e;<\/li>\n<li><b>jednostavno postavljanje<\/b>: postavljanje 3CX je znatno jednostavnije zahvaljuju\u0107i jedinstvenom administrativnom su\u010delju (upravljanje iz jednog prozora);<\/li>\n<li><b>monitoring infrastrukture<\/b>: 3CX omogu\u0107ava pra\u0107enje infrastrukture u distribuiranoj mre\u017ei podru\u017enica (statusi vanjskih trunkova i unutarnjih linija, optere\u0107enje resursa, logiranje) i slanje obavijesti putem e-maila o odre\u0111enim doga\u0111ajima;<\/li>\n<li><b>jednostavna nadogradnja sustava<\/b>: zahvaljuju\u0107i 3CX, postepeni prijelaz s zastarjele telefonske mre\u017ee na moderne IP audio i videokomunikacije odvija se glatko i bez dodatnih tro\u0161kova; nadogradnja PBX-a s integracijom svih potrebnih kanala (SIP, E1, PSTN itd.) mo\u017ee se provesti u bilo kojem trenutku i bilo kojem broju puta.<\/li>\n<\/ul>\n<p>\n<img decoding=\"async\" alt=\"Prednosti 3CX-a pri izgradnji distribuirane mre\u017ee\" src=\"\/wp-content\/uploads\/2020\/02\/73f9c368f6227958fef36069dd314fa7.jpg\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<br \/>\nGovore\u0107i o kori\u0161tenju 3CX u vi\u0161e ureda, razmotrit \u0107emo dva glavna scenarija:<\/p>\n<ul>\n<li>jedna \u201eve\u0107a\u201c IP PBX za cijelu grupu korisnika;<\/li>\n<li>vlastita \u201emanja\u201c IP PBX u svakoj podru\u017enici.<\/li>\n<\/ul>\n<p>\nU provedbi ovih scenarija postoje tehni\u010dke i ekonomske razlike.<\/p>\n<h4>Cena<\/h4>\n<p>\nRazmotrit \u0107emo organizaciju s centralnim uredom od 100 zaposlenika, dva call centra sa po 20 operatera u regijama i daljinski R&amp;D centar s 50 in\u017eenjera.<\/p>\n<p>Pri instalaciji jedinstvenog IP PBX-a potrebno je uzeti u obzir broj zaposlenika (oko 200), visoku gusto\u0107u poziva (call centri) i funkcionalnosti koje su potrebne za call centar. Ovim zahtjevima odgovara 3CX Enterprise licenca za 64 simultana poziva s procijenjenom maloprodajnom cijenom od 326 232 kn godi\u0161nje.<\/p>\n<p>U slu\u010daju distribuiranih IP PBX-a mo\u017ee se dogoditi da su u nekim podru\u017enicama potrebne sve funkcije, dok \u0107e drugima biti dovoljne samo osnovne mogu\u0107nosti (mali broj poziva, ve\u0107inom odlazni pozivi). Pribli\u017ena procjena \u0107e biti sljede\u0107a:<\/p>\n<p><img decoding=\"async\" alt=\"Prednosti 3CX-a pri izgradnji distribuirane mre\u017ee\" src=\"\/wp-content\/uploads\/2020\/02\/59190fff7572251bb4f203cb3f6d6b66.jpg\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<br \/>\nEvidentna u\u0161teda od 73 140 kuna godi\u0161nje.<\/p>\n<p>Ako uzmemo za primjer dva potpuno identi\u010dna ureda, mo\u017eemo primijetiti da, na primjer, dva IP-ATS-a sa 16 istodobnih poziva ko\u0161taju 11,5% manje nego jedan IP-ATS sa 32 OI.<\/p>\n<h4>Tehni\u010dka realizacija<\/h4>\n<p>\nOslonite se na niz ograni\u010denja u oba primjera:<\/p>\n<ul>\n<li>potrebna je konfiguracija dva IP-ATS-a (mogu\u0107e dodatne naknade i tro\u0161kovi vremena);<\/li>\n<li>nije mogu\u0107e kontrolirati raspodjelu optere\u0107enja. Na primjer, u dva ureda u razli\u010ditim vremenskim zonama ne mo\u017ee biti vi\u0161e od 100 istodobnih poziva, dok pojedina\u010dno (za vrijeme razli\u010ditih vrhunskih optere\u0107enja) mo\u017ee biti po 80.<\/li>\n<\/ul>\n<p>\nJedna od prednosti kori\u0161tenja vi\u0161e IP-ATS-a na razli\u010ditim poslu\u017eiteljima je potencijalno pove\u0107anje otpornosti sustava u cjelini. Kada do\u0111e do kvara poslu\u017eitelja ili nedostatka interneta u jednom od odjela, ostali \u0107e mo\u0107i komunicirati jedni s drugima kroz alternativne rute. Vanjske linije tako\u0111er se mogu samostalno postaviti.<\/p>\n<p><img decoding=\"async\" alt=\"Prednosti 3CX-a pri izgradnji distribuirane mre\u017ee\" src=\"\/wp-content\/uploads\/2020\/02\/ba41b5f2bab7bfda80cc440cadcaa3f7.jpg\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<\/p>\n<h4>Zaklju\u010dak<\/h4>\n<p>\nBez obzira na shemu povezivanja, 3CX pru\u017ea korisniku \u0161iroke funkcionalne mogu\u0107nosti, uklju\u010duju\u0107i specijalizirane opcije za razli\u010dite sektore poslovanja (na primjer, hotele i call centre).<\/p>\n<p>Uz to, mogu\u0107nost odr\u017eavanja web-konferencija s brojem sudionika do 250, kao i korisne zna\u010dajke za mobilne zaposlenike, \u010dine rje\u0161enja tvrtke 3CX vrlo privla\u010dnima za moderne kompanije koje aktivno koriste sredstva unificirane komunikacije. Dakle, korporativni sustav komunikacije zasnovan na rje\u0161enjima 3CX osigurava optimalnu kombinaciju ulo\u017eenih sredstava i obima rje\u0161avanih zadataka.<\/p>\n<p class=\"for_users_only_msg\">Samo registrirani korisnici mogu sudjelovati u anketi. <noindex><a rel=\"nofollow\" href=\"https:\/\/habr.com\/ru\/auth\/login\/\">Prijavite se<\/a><\/noindex>, molimo.<\/p>\n<h2 class=\"default-block__polling-title\">Koju ATS koristite?<\/h2>\n<ul class=\"poll-result\">\n<li class=\"poll-result__item\">\n<p>                <strong class=\"poll-result__data-percent  poll-result__data-percent_winner\">61,5%<\/strong>Softversku8<\/p>\n<\/li>\n<li class=\"poll-result__item\">\n<p>                <strong class=\"poll-result__data-percent\">30,8%<\/strong>\u201eHardversku\u201c4<\/p>\n<\/li>\n<li class=\"poll-result__item\">\n<p>                <strong class=\"poll-result__data-percent\">7,7%<\/strong>Virtualnu1<\/p>\n<\/li>\n<\/ul>\n<p>    Glasalo je 13 korisnika. Suzdr\u017ealo se 4 korisnika.<br \/>\n<br \/>Izvor: <a content=\"nofollow\" rel=\"nofollow\" href=\"https:\/\/habr.com\/ru\/post\/489072\/\">habr.com<\/a> <\/p>","protected":false,"gt_translate_keys":[{"key":"rendered","format":"html"}]},"excerpt":{"rendered":"<p>\u041e\u0440\u0433\u0430\u043d\u0438\u0437\u0430\u0446\u0438\u044f\u043c, \u0438\u043c\u0435\u044e\u0449\u0438\u043c \u043d\u0435\u0441\u043a\u043e\u043b\u044c\u043a\u043e \u0444\u0438\u043b\u0438\u0430\u043b\u043e\u0432, \u0440\u0430\u043d\u043e \u0438\u043b\u0438 \u043f\u043e\u0437\u0434\u043d\u043e \u043f\u0440\u0438\u0445\u043e\u0434\u0438\u0442\u0441\u044f \u0432\u044b\u0431\u0438\u0440\u0430\u0442\u044c \u0440\u0435\u0448\u0435\u043d\u0438\u0435, \u0441\u043f\u043e\u0441\u043e\u0431\u043d\u043e\u0435 \u043f\u043e\u0434\u0434\u0435\u0440\u0436\u0438\u0432\u0430\u0442\u044c \u0435\u0434\u0438\u043d\u0443\u044e \u0442\u0435\u043b\u0435\u0444\u043e\u043d\u043d\u0443\u044e \u0441\u0435\u0442\u044c \u0434\u043b\u044f \u0441\u0432\u044f\u0437\u0438 \u0443\u0434\u0430\u043b\u0435\u043d\u043d\u044b\u0445 \u043f\u043e\u0434\u0440\u0430\u0437\u0434\u0435\u043b\u0435\u043d\u0438\u0439. \u041e\u0441\u043d\u043e\u0432\u043d\u044b\u0435 \u0444\u0430\u043a\u0442\u043e\u0440\u044b, \u043a\u043e\u0442\u043e\u0440\u044b\u0435 \u0432\u043b\u0438\u044f\u044e\u0442 \u043d\u0430 \u0432\u044b\u0431\u043e\u0440 \u043a\u043e\u043c\u043f\u0430\u043d\u0438\u0438: \u043e\u0442\u0441\u0443\u0442\u0441\u0442\u0432\u0438\u0435 \u043f\u043b\u0430\u0442\u044b \u0437\u0430 \u0437\u0432\u043e\u043d\u043a\u0438 \u043c\u0435\u0436\u0434\u0443 \u043e\u0444\u0438\u0441\u0430\u043c\u0438; \u043e\u0442\u043a\u0430\u0437\u043e\u0443\u0441\u0442\u043e\u0439\u0447\u0438\u0432\u043e\u0441\u0442\u044c \u0438 \u043d\u0430\u0434\u0435\u0436\u043d\u043e\u0441\u0442\u044c \u0440\u0435\u0448\u0435\u043d\u0438\u044f; \u0432\u044b\u0441\u043e\u043a\u043e\u0435 \u043a\u0430\u0447\u0435\u0441\u0442\u0432\u043e \u0433\u043e\u043b\u043e\u0441\u043e\u0432\u044b\u0445 \u043a\u043e\u043c\u043c\u0443\u043d\u0438\u043a\u0430\u0446\u0438\u0439; \u043e\u0442\u0441\u0443\u0442\u0441\u0442\u0432\u0438\u0435 \u043f\u043e\u0442\u0435\u0440\u044c \u0432\u0440\u0435\u043c\u0435\u043d\u0438 \u043f\u0440\u0438 \u0441\u0432\u044f\u0437\u0438 \u0441 \u0434\u0440\u0443\u0433\u0438\u043c\u0438 \u043e\u0444\u0438\u0441\u0430\u043c\u0438. \u0411\u043e\u043b\u044c\u0448\u0438\u043d\u0441\u0442\u0432\u043e \u0441\u043e\u0432\u0440\u0435\u043c\u0435\u043d\u043d\u044b\u0445 IP-\u0410\u0422\u0421 \u0440\u0435\u0448\u0430\u044e\u0442 \u0437\u0430\u0434\u0430\u0447\u0443 \u043d\u0430 \u0431\u0430\u0437\u043e\u0432\u043e\u043c [&hellip;]<\/p>\n","protected":false,"gt_translate_keys":[{"key":"rendered","format":"html"}]},"author":1,"featured_media":69614,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[688],"tags":[],"class_list":["post-69613","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-administrirovanie"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 5.0.4 - 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