{"id":33609,"date":"2019-10-31T21:53:43","date_gmt":"2019-10-31T18:53:43","guid":{"rendered":"https:\/\/prohoster.info\/blog\/cjm-dlya-lozhnogo-srabatyvaniya-antivirusa-drweb\/"},"modified":"2019-10-31T21:53:43","modified_gmt":"2019-10-31T18:53:43","slug":"cjm-dlya-lozhnogo-srabatyvaniya-antivirusa-drweb","status":"publish","type":"post","link":"https:\/\/prohoster.info\/hu\/blog\/administrirovanie\/cjm-dlya-lozhnogo-srabatyvaniya-antivirusa-drweb","title":{"rendered":"CJM a DrWeb hamis pozit\u00edv riaszt\u00e1sa sz\u00e1m\u00e1ra","gt_translate_keys":[{"key":"rendered","format":"text"}]},"content":{"rendered":"

Fejezet, amelyben a Doctor Web elt\u00e1vol\u00edtja a Samsung Magician szolg\u00e1ltat\u00e1s DLL-j\u00e9t, \u00e9s tr\u00f3jainak nyilv\u00e1n\u00edtja, r\u00e1ad\u00e1sul ahhoz, hogy a technikai t\u00e1mogat\u00e1sn\u00e1l bejelentkezzen, nemcsak regisztr\u00e1lni kell a port\u00e1lon, hanem meg kell adnia a sorozatsz\u00e1mot. Ami term\u00e9szetesen nem \u00e1ll rendelkez\u00e9sre, mert a DrWeb a regisztr\u00e1ci\u00f3 sor\u00e1n egy kulcsot k\u00fcld, a sorozatsz\u00e1m pedig a kulcs alapj\u00e1n gener\u00e1l\u00f3dik a regisztr\u00e1ci\u00f3 sor\u00e1n \u2013 \u00e9s NEM T\u00c1ROLJ\u00c1K SEHOL. A folyamat sor\u00e1n, a sorozatsz\u00e1m mellett, K\u00c9T egyedi captcha-t is be kell \u00edrni: a bejelentkez\u00e9skor \u00e9s a technikai t\u00e1mogat\u00e1si k\u00e9r\u00e9s elk\u00fcld\u00e9sekor.
\nA helyzet mesebeli: a tenger k\u00f6zep\u00e9n van egy sziget, azon a szigeten egy t\u00f6lgyfa \u00e1ll, a t\u00f6lgyfa alatt egy l\u00e1da van eltemetve, a l\u00e1d\u00e1ban egy ny\u00fal, a ny\u00falban egy kiskacsa, a kiskacs\u00e1ban egy toj\u00e1s, a toj\u00e1sban egy t\u0171, a t\u0171ben pedig K\u00f3sza hal\u00e1la. Tudom, hogy az ilyen m\u00f3don elrejtett lehet\u0151s\u00e9g, hogy kapcsolatba l\u00e9pj\u00fcnk a technikai t\u00e1mogat\u00e1ssal \u2013 ez trend. De nem ilyen m\u00e9rt\u00e9kben. <\/p>\n

Elmondom, hogyan lehet ezt kijav\u00edtani.<\/p>\n

\"CJM
\n
\n<\/a><\/noindex>
\nKutat\u00f3 vagyok, \u00e9s UX-probl\u00e9m\u00e1k megold\u00e1sa sor\u00e1n \u00e1ltal\u00e1ban feladatokat adok a felhaszn\u00e1l\u00f3knak az alkalmaz\u00e1sokban v\u00e9grehajtand\u00f3 forgat\u00f3k\u00f6nyvekhez. De az \u00e9let sokkal gazdagabb, \u00e9s v\u00e1ratlan forgat\u00f3k\u00f6nyveket dob a kutat\u00f3knak is.<\/p>\n

M\u00e1r r\u00e9g\u00f3ta haszn\u00e1lom a DrWeb antiv\u00edrust, m\u00e9g a k\u00e9tezres \u00e9vek eleje \u00f3ta, \u00e9s t\u00f6bbsz\u00f6r is tal\u00e1lkoztam hamis riaszt\u00e1sokkal. A DrWeb m\u00e1r elt\u00e1vol\u00edtotta nekem a FastStone image viewer-t, mert a k\u00e9pek k\u00f6tegelt feldolgoz\u00e1s\u00e1t \u201etitkos\u00edt\u00f3\u201d munk\u00e1nak tartotta. M\u00e9g kor\u00e1bban a DrWeb elt\u00e1vol\u00edtotta a Steam.exe-t is. \u00d6sszess\u00e9g\u00e9ben soha nem volt ilyen, \u00e9s most ism\u00e9t. <\/p>\n

Az antiv\u00edrus \u00fajraind\u00edt\u00e1st k\u00e9rt. Semmi nem utalt erre. \u00dajraind\u00edtottam, \u00e9s l\u00e1ttam, hogy a DrWeb felfedezte \u00e9s elt\u00e1vol\u00edtotta a k\u00f6vetkez\u0151 k\u00e1rt\u00e9kony objektumokat: bcom.dll a Samsung Magician k\u00f6nyvt\u00e1r\u00e1b\u00f3l, a Program Files-ban. Az ok a Trojan.MonsterInstall.8 fenyeget\u00e9s volt. <\/p>\n

\"CJM
\n
\nA k\u00f6vetkez\u0151 l\u00e9p\u00e9seimet ezen a felhaszn\u00e1l\u00f3i \u00e9lm\u00e9ny t\u00e9rk\u00e9pen t\u00fckr\u00f6z\u00f6m:
\n\"CJM
\nNagy t\u00e9rk\u00e9p<\/a><\/noindex><\/p>\n

N\u00e9h\u00e1ny k\u00e9perny\u0151k\u00e9p, hogy meg\u00e9rtsd a probl\u00e9ma m\u00e9reteit:
\n\"CJM
\n
\nAhhoz, hogy ig\u00e9nybe vedd a \u201eT\u00e1mogat\u00e1st\u201d, tudnod kell, hogy ez a DrWEB weboldal\u00e1n kereszt\u00fcl t\u00f6rt\u00e9nik. Eml\u00e9kszem, hogy legut\u00f3bb mennyire neh\u00e9z volt ezt megtal\u00e1lni. De mit tegyen az a felhaszn\u00e1l\u00f3, akinek nincs ilyen tapasztalata?
\n\"CJM
\n
\nTulajdonk\u00e9ppen minden ilyen korl\u00e1toz\u00e1s, hogy kapcsolatba l\u00e9pj\u00fcnk a technikai t\u00e1mogat\u00e1ssal, a megkeres\u00e9sek minimaliz\u00e1l\u00e1s\u00e1ra ir\u00e1nyul. L\u00e1tod, mennyi l\u00e9p\u00e9st kell tenned felhaszn\u00e1l\u00f3k\u00e9nt ahhoz, hogy megoldod a probl\u00e9m\u00e1t?<\/p>\n

\"CJM
\n
\nA mobil szolg\u00e1ltat\u00f3k hasonl\u00f3 m\u00f3don j\u00e1rnak el, amikor a t\u00e1mogat\u00e1si szolg\u00e1ltat\u00e1sukhoz fordulnak, bevezetve egy hangmen\u00fct (IVR). Ez minimaliz\u00e1lja a kapcsolatk\u00f6zpont terhel\u00e9s\u00e9t, mivel sok el\u0151fizet\u0151 nem v\u00e1rja meg a v\u00e1laszt, vagy nem boldogul a hangmen\u00fcvel, \u00e9s m\u00e1shogy pr\u00f3b\u00e1lnak megold\u00e1st tal\u00e1lni, p\u00e9ld\u00e1ul a weboldalon.<\/p>\n

A DrWEB eset\u00e9ben ez az EGYETLEN t\u00e1mogat\u00e1si csatorna. Nem tudom megoldani a t\u00e9ves riaszt\u00e1ssal kapcsolatos probl\u00e9m\u00e1mat m\u00e1s csatorn\u00e1kon.<\/p>\n

Mi lenne jav\u00edthat\u00f3?<\/b><\/p>\n

\"CJM
\nNagy t\u00e9rk\u00e9p<\/a><\/noindex><\/p>\n

Meg\u00e9rtem, hogy a felhaszn\u00e1l\u00f3i \u00e9lm\u00e9ny jav\u00edt\u00e1sa a technikai t\u00e1mogat\u00e1sn\u00e1l k\u00f6lts\u00e9ges lehet. De legal\u00e1bb a captcha elt\u00e1vol\u00edthat\u00f3, automatiz\u00e1lhat\u00f3 a jelent\u00e9sek \u00e9s f\u00e1jlok elemz\u00e9sre k\u00fcld\u00e9se, \u00e9s z\u00f6kken\u0151mentes bejelentkez\u00e9s biztos\u00edthat\u00f3 az alkalmaz\u00e1sb\u00f3l a port\u00e1lra. A felhaszn\u00e1l\u00f3k seg\u00edt\u00e9se neh\u00e9z helyzetben befoly\u00e1solja a lojalit\u00e1st.<\/p>\n

Forr\u00e1s: habr.com<\/a><\/p>","protected":false,"gt_translate_keys":[{"key":"rendered","format":"html"}]},"excerpt":{"rendered":"

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