{"id":35130,"date":"2019-10-31T22:02:28","date_gmt":"2019-10-31T19:02:28","guid":{"rendered":"https:\/\/prohoster.info\/blog\/chto-izvestno-o-sertifikatsii-itil-4\/"},"modified":"2019-10-31T22:02:28","modified_gmt":"2019-10-31T19:02:28","slug":"chto-izvestno-o-sertifikatsii-itil-4","status":"publish","type":"post","link":"https:\/\/prohoster.info\/hu\/blog\/news\/chto-izvestno-o-sertifikatsii-itil-4","title":{"rendered":"Mit tudunk az ITIL 4 min\u0151s\u00edt\u00e9sr\u0151l?","gt_translate_keys":[{"key":"rendered","format":"text"}]},"content":{"rendered":"<p>Id\u00e9n megjelent az ITIL 4 friss\u00edt\u00e9se. Besz\u00e9l\u00fcnk arr\u00f3l, hogyan fog zajlani a szakemberek tan\u00fas\u00edt\u00e1sa az IT-szolg\u00e1ltat\u00e1sok ir\u00e1ny\u00edt\u00e1s\u00e1nak \u00faj szabv\u00e1ny szerint.<\/p>\n<p><noindex><a rel=\"nofollow\" href=\"https:\/\/habr.com\/ru\/company\/it-guild\/blog\/455341\/\"><img decoding=\"async\" alt=\"Mit tudunk az ITIL 4 min\u0151s\u00edt\u00e9sr\u0151l?\" src=\"\/wp-content\/uploads\/2019\/06\/c76e7ce8f76eedb33119a3038342fb56.jpeg\" style=\"display:block;margin: 0 auto;\" \/><\/a><\/noindex><noindex><a rel=\"nofollow\" name=\"habracut\"><\/a><\/noindex><br \/>\n<i>\/ Unsplash \/ <noindex><a rel=\"nofollow\" href=\"https:\/\/unsplash.com\/photos\/5fNmWej4tAA\">Helloquence<\/a><\/noindex><\/i><\/p>\n<h2>Hogyan v\u00e1ltozik a tan\u00fas\u00edt\u00e1si folyamat<\/h2>\n<p>\nAz ITIL 3 legutols\u00f3 friss\u00edt\u00e9se nyolc \u00e9ve ker\u00fclt bemutat\u00e1sra. Ez id\u0151 alatt az IT-ipar jelent\u0151s v\u00e1ltoz\u00e1sokon ment kereszt\u00fcl, \u00e9s \u00faj technol\u00f3gi\u00e1kkal b\u0151v\u00fclt. Sok c\u00e9g elkezdte alkalmazni az IT-ir\u00e1ny\u00edt\u00e1si gyakorlatokat (mint p\u00e9ld\u00e1ul az ITIL-alap\u00fa ITSM-et).<\/p>\n<p>A megv\u00e1ltozott k\u00f6rnyezethez val\u00f3 alkalmazkod\u00e1s \u00e9rdek\u00e9ben az Axelos szak\u00e9rt\u0151i, akik az ITIL metodol\u00f3gi\u00e1\u00e9rt felelnek, az \u00e9v elej\u00e9n kiadt\u00e1k a friss\u00edt\u00e9st - ITIL 4. \u00daj tudom\u00e1ny\u00e1gak jelentek meg, amelyek a felhaszn\u00e1l\u00f3i el\u00e9gedetts\u00e9g jav\u00edt\u00e1s\u00e1val, \u00e9rt\u00e9kteremt\u00e9si folyamatokkal \u00e9s rugalmas m\u00f3dszertanokkal, mint az Agile, Lean \u00e9s DevOps foglalkoznak.<\/p>\n<blockquote><p>Az \u00faj gyakorlatokkal egy\u00fctt megv\u00e1ltoztak az IT-szolg\u00e1ltat\u00e1sok ir\u00e1ny\u00edt\u00e1s\u00e1ban r\u00e9szt vev\u0151 szakemberek tan\u00fas\u00edt\u00e1si megk\u00f6zel\u00edt\u00e9sei is. Az ITIL 3-ban a legmagasabb c\u00edm az ITIL Expert volt.<\/p>\n<p>A negyedik verzi\u00f3ban ezt a szintet k\u00e9t ir\u00e1nyra osztott\u00e1k - ITIL Management Professional \u00e9s ITIL Strategic Leader. Az els\u0151 a IT-r\u00e9szlegek menedzserei sz\u00e1m\u00e1ra, m\u00edg a m\u00e1sodik azok sz\u00e1m\u00e1ra, akik nem az informatikai szakm\u00e1ban dolgoznak (azok, akik mindk\u00e9t kurzust elv\u00e9gezt\u00e9k, ITIL Master c\u00edmet kapnak).<\/p><\/blockquote>\n<p>\n<img decoding=\"async\" alt=\"Mit tudunk az ITIL 4 min\u0151s\u00edt\u00e9sr\u0151l?\" src=\"\/wp-content\/uploads\/2019\/06\/c85288796e35a00e62f8ea493c269c52.jpeg\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<br \/>\nMindk\u00e9t ir\u00e1ny k\u00fcl\u00f6nb\u00f6z\u0151 vizsg\u00e1kat tartalmaz (a k\u00f6vetelm\u00e9nyek \u00e9s a tanulm\u00e1nyi programok az Axelos k\u00f6zz\u00e9tett\u00e9k 2019 v\u00e9g\u00e9n). De ahhoz, hogy lehet\u0151s\u00e9get kapjanak ezek let\u00e9tel\u00e9re, el\u0151sz\u00f6r el kell v\u00e9gezni\u00fck a alap szint\u0171 tan\u00fas\u00edt\u00e1st - ITIL 4 Foundation. Minden sz\u00fcks\u00e9ges inform\u00e1ci\u00f3t az \u00e9v elej\u00e9n k\u00f6zz\u00e9tettek. <noindex><a rel=\"nofollow\" href=\"https:\/\/www.axelos.com\/certifications\/itil-certifications\/itil-managing-professional-itil-4\">\u00edg\u00e9rt\u00e9k<\/a><\/noindex> <noindex><a rel=\"nofollow\" href=\"https:\/\/www.axelos.com\/certifications\/itil-certifications\/itil-strategic-leader-itil-4\">augusztusban a Blackhat USA 2019 konferencia alatt. Az HSM egy speci\u00e1lis k\u00fcls\u0151 eszk\u00f6z, amely a digit\u00e1lis al\u00e1\u00edr\u00e1sok l\u00e9trehoz\u00e1s\u00e1hoz \u00e9s az adatok titkos\u00edt\u00e1s\u00e1hoz haszn\u00e1lt nyilv\u00e1nos \u00e9s titkos kulcsok t\u00e1rol\u00e1s\u00e1ra szolg\u00e1l.<\/a><\/noindex> Mi tartozik az alap szintbe<\/p>\n<h2>Febru\u00e1rban az Axelos megjelentette az \"ITIL Foundation. ITIL 4 Edition\" c\u00edm\u0171 k\u00f6nyvet. E k\u00f6nyv c\u00e9lja, hogy elmagyar\u00e1zza a kulcsfontoss\u00e1g\u00fa fogalmakat \u00e9s alapot teremt a k\u00e9s\u0151bbi m\u00e9lyebb programok tanulm\u00e1nyoz\u00e1s\u00e1hoz.<\/h2>\n<p>\nAz ITIL 4 Foundation a k\u00f6vetkez\u0151 t\u00e9m\u00e1kat fedi le: <noindex><a rel=\"nofollow\" href=\"https:\/\/www.axelos.com\/itil-update\">bemutatt\u00e1k<\/a><\/noindex> A szolg\u00e1ltat\u00e1skezel\u00e9s alapfogalmai;<\/p>\n<p>Az ITIL c\u00e9lja \u00e9s \u00f6sszetev\u0151i;<\/p>\n<ul>\n<li>Az ITIL tizen\u00f6t gyakorlati c\u00e9lja \u00e9s kulcsfogalmai;<\/li>\n<li>Az ITIL bevezet\u00e9s\u00e9nek megk\u00f6zel\u00edt\u00e9sei;<\/li>\n<li>A szolg\u00e1ltat\u00e1sok n\u00e9gy aspektusa;<\/li>\n<li>A szolg\u00e1ltat\u00e1sok \u00e9rt\u00e9k\u00e9nek teremt\u00e9si megk\u00f6zel\u00edt\u00e9sei \u00e9s azok kapcsolata.<\/li>\n<li>Milyen k\u00e9rd\u00e9sek lesznek<\/li>\n<li>A vizsga 40 k\u00e9rd\u00e9sb\u0151l \u00e1ll. A sikeres teljes\u00edt\u00e9shez 26-ra (65%) kell helyesen v\u00e1laszolni.<\/li>\n<\/ul>\n<p><\/p>\n<h2>A neh\u00e9zs\u00e9gi szint megfelel<\/h2>\n<p>\na Bloom-taxon\u00f3mi\u00e1nak.<\/p>\n<p>A neh\u00e9zs\u00e9gi szint megfelel <noindex><a rel=\"nofollow\" href=\"https:\/\/en.wikipedia.org\/wiki\/Bloom's_taxonomy\">a Bloom-taxon\u00f3mi\u00e1nak<\/a><\/noindex>, teh\u00e1t a tanul\u00f3knak nemcsak a k\u00e9rd\u00e9sekre kell v\u00e1laszolniuk, hanem be is kell mutatniuk tud\u00e1suk gyakorlati alkalmaz\u00e1s\u00e1t.<\/p>\n<blockquote><p>A feladatok egy r\u00e9sze tesztk\u00e9rd\u00e9seket tartalmaz, amelyeknek egy vagy t\u00f6bb v\u00e1laszlehet\u0151s\u00e9ge van. Vannak olyan feladatok is, amelyek megk\u00f6vetelik az vizsg\u00e1z\u00f3t\u00f3l, hogy \u00edr\u00e1sban magyar\u00e1zza el az IT-menedzsment kulcsfontoss\u00e1g\u00fa fogalmait.<\/p><\/blockquote>\n<p>\nP\u00e9ld\u00e1ul vannak k\u00e9rd\u00e9sek, ahol meg kell hat\u00e1rozni olyan kifejez\u00e9seket, mint a szolg\u00e1ltat\u00e1s, a felhaszn\u00e1l\u00f3 vagy az \u00fcgyf\u00e9l. Egy m\u00e1sik feladatban pedig ki kell fejteni az ITIL \u00e9rt\u00e9krendszer kulcsfontoss\u00e1g\u00fa komponenseit. Tov\u00e1bbi p\u00e9ld\u00e1kat tal\u00e1lhat <noindex><a rel=\"nofollow\" href=\"https:\/\/www.itexpert.ru\/images\/EN_ITIL4_FND_2019_CandidateSyll.pdf\">ebben a dokumentumban<\/a><\/noindex> az Axelos-t\u00f3l.<\/p>\n<p><img decoding=\"async\" alt=\"Mit tudunk az ITIL 4 min\u0151s\u00edt\u00e9sr\u0151l?\" src=\"\/wp-content\/uploads\/2019\/06\/3cb4edbed918e0129d757521d1b80ff3.jpeg\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<i>\/ Unsplash \/ <noindex><a rel=\"nofollow\" href=\"https:\/\/unsplash.com\/photos\/75nbwHfDsnY\">Bethany Legg<\/a><\/noindex><\/i><\/p>\n<p>A vizsga sikeres teljes\u00edt\u00e9se eset\u00e9n a vizsg\u00e1z\u00f3 megkapja az \"ITIL Foundation Certificate in IT Service Management. ITIL 4 Edition\" tan\u00fas\u00edtv\u00e1nyt. Ezzel tov\u00e1bb lehet l\u00e9pni az ITIL Management Professional \u00e9s az ITIL Strategic Leader vizsg\u00e1ra.<\/p>\n<h2>Mit \u00e9rdemes m\u00e9g tudni?<\/h2>\n<p>\nAzok a szakemberek, akik ITIL 3 tan\u00fas\u00edtv\u00e1nnyal rendelkeznek, az Axelos \u00e1ltal k\u00f6zz\u00e9tett \u00f6sszes k\u00f6vetelm\u00e9ny alapj\u00e1n v\u00e9gigj\u00e1rhatj\u00e1k a vizsg\u00e1k teljes l\u00e1ncolat\u00e1t a Foundation-t\u0151l kezdve a Management Professional \u00e9s Strategic Leader szintig.<\/p>\n<p>Alternat\u00edv m\u00f3dszer a tan\u00fas\u00edtv\u00e1nyok friss\u00edt\u00e9s\u00e9re a \"korrekci\u00f3s\" vizsga teljes\u00edt\u00e9se. Ezt ITIL Managing Professional Transition n\u00e9ven h\u00edvj\u00e1k. De ennek a let\u00e9tel\u00e9hez <noindex><a rel=\"nofollow\" href=\"https:\/\/www.axelos.com\/itil-update\">sz\u00fcks\u00e9ges<\/a><\/noindex> 17 pont az ITIL 3-ban. Ez a pontsz\u00e1m felel meg az ITIL Expert c\u00edm megszerz\u00e9s\u00e9hez sz\u00fcks\u00e9ges szintnek.<\/p>\n<p>\n<i>Folytatni fogjuk az Axelos kiad\u00e1sainak nyomon k\u00f6vet\u00e9s\u00e9t, \u00e9s t\u00e1j\u00e9koztatni fogunk a legjelent\u0151sebb ITIL v\u00e1ltoz\u00e1sokr\u00f3l \u00e9s \u00faj\u00edt\u00e1sokr\u00f3l a blogunkban a Habr-on.<\/p>\n<p>A t\u00e9m\u00e1hoz kapcsol\u00f3d\u00f3 anyagok a v\u00e1llalati blogunkb\u00f3l:<\/p>\n<ul>\n<li><noindex><a rel=\"nofollow\" href=\"https:\/\/it-guild.com\/info\/blog\/trendy-itsm-fokus-na-udovletvorennost-sotrudnikov\/\">ITSM trendek: a munkav\u00e1llal\u00f3i el\u00e9gedetts\u00e9gra \u00f6sszpontos\u00edtva<\/a><\/noindex><\/li>\n<li><noindex><a rel=\"nofollow\" href=\"https:\/\/it-guild.com\/info\/blog\/pochemu-oblachnaya-itsm-sistema-idealna-dlya-srednikh-i-krupnykh-kompaniy\/\">Mi\u00e9rt ide\u00e1lis a felh\u0151 alap\u00fa ITSM rendszer k\u00f6zepes \u00e9s nagy v\u00e1llalatok sz\u00e1m\u00e1ra<\/a><\/noindex><\/li>\n<li><noindex><a rel=\"nofollow\" href=\"https:\/\/it-guild.com\/info\/blog\/upravlenie-it-proektami-5-vyzovov-i-ikh-preodolenie\/\">IT-projektmenedzsment \u2014 5 kih\u00edv\u00e1s \u00e9s hogyan lehet ezeket lek\u00fczdeni<\/a><\/noindex><\/li>\n<li><noindex><a rel=\"nofollow\" href=\"https:\/\/it-guild.com\/info\/blog\/kak-sozdat-i-nachat-ispolzovat-katalog-uslug-service-catalog\/\">Hogyan hozzunk l\u00e9tre \u00e9s haszn\u00e1ljunk szolg\u00e1ltat\u00e1si katal\u00f3gust<\/a><\/noindex><\/li>\n<li><noindex><a rel=\"nofollow\" href=\"https:\/\/it-guild.com\/info\/blog\/kak-sdelat-itil-bolee-klientoorientirovannoy\/\">Hogyan tehet\u0151 az ITIL \u00fcgyf\u00e9lorient\u00e1ltabb\u00e1<\/a><\/noindex><\/li>\n<\/ul>\n<p><\/i><br \/>\n<br \/>Forr\u00e1s: <a content=\"nofollow\" rel=\"nofollow\" href=\"https:\/\/habr.com\/ru\/company\/it-guild\/blog\/455341\/\">habr.com<\/a><\/p>","protected":false,"gt_translate_keys":[{"key":"rendered","format":"html"}]},"excerpt":{"rendered":"<p>\u0412 \u044d\u0442\u043e\u043c \u0433\u043e\u0434\u0443 \u0432\u044b\u0448\u043b\u043e \u043e\u0431\u043d\u043e\u0432\u043b\u0435\u043d\u0438\u0435 ITIL 4. \u0420\u0430\u0441\u0441\u043a\u0430\u0437\u044b\u0432\u0430\u0435\u043c, \u043a\u0430\u043a \u0431\u0443\u0434\u0435\u0442 \u043f\u0440\u043e\u0445\u043e\u0434\u0438\u0442\u044c \u0441\u0435\u0440\u0442\u0438\u0444\u0438\u043a\u0430\u0446\u0438\u044f \u0441\u043f\u0435\u0446\u0438\u0430\u043b\u0438\u0441\u0442\u043e\u0432 \u0432 \u043e\u0431\u043b\u0430\u0441\u0442\u0438 \u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u044f \u0418\u0422-\u0443\u0441\u043b\u0443\u0433\u0430\u043c\u0438 \u043f\u043e \u043d\u043e\u0432\u043e\u043c\u0443 \u0441\u0442\u0430\u043d\u0434\u0430\u0440\u0442\u0443. \/ Unsplash \/ Helloquence \u041a\u0430\u043a \u043c\u0435\u043d\u044f\u0435\u0442\u0441\u044f \u043f\u0440\u043e\u0446\u0435\u0441\u0441 \u0441\u0435\u0440\u0442\u0438\u0444\u0438\u043a\u0430\u0446\u0438\u0438 \u041f\u043e\u0441\u043b\u0435\u0434\u043d\u0435\u0435 \u043e\u0431\u043d\u043e\u0432\u043b\u0435\u043d\u0438\u0435 \u0434\u043b\u044f \u0431\u0438\u0431\u043b\u0438\u043e\u0442\u0435\u043a\u0438 ITIL 3 \u0431\u044b\u043b\u043e \u043f\u0440\u0435\u0434\u0441\u0442\u0430\u0432\u043b\u0435\u043d\u043e \u0432\u043e\u0441\u0435\u043c\u044c \u043b\u0435\u0442 \u043d\u0430\u0437\u0430\u0434. \u0417\u0430 \u044d\u0442\u043e \u0432\u0440\u0435\u043c\u044f \u0418\u0422-\u0438\u043d\u0434\u0443\u0441\u0442\u0440\u0438\u044f \u043f\u0440\u0435\u0442\u0435\u0440\u043f\u0435\u043b\u0430 \u0437\u043d\u0430\u0447\u0438\u0442\u0435\u043b\u044c\u043d\u044b\u0435 \u0438\u0437\u043c\u0435\u043d\u0435\u043d\u0438\u044f \u0438 \u00ab\u043e\u0431\u0440\u043e\u0441\u043b\u0430\u00bb \u043d\u043e\u0432\u044b\u043c\u0438 \u0442\u0435\u0445\u043d\u043e\u043b\u043e\u0433\u0438\u044f\u043c\u0438. \u041c\u043d\u043e\u0433\u0438\u0435 \u043a\u043e\u043c\u043f\u0430\u043d\u0438\u0438 \u043d\u0430\u0447\u0430\u043b\u0438 \u0432\u043d\u0435\u0434\u0440\u044f\u0442\u044c \u043f\u0440\u0430\u043a\u0442\u0438\u043a\u0438 [&hellip;]<\/p>\n","protected":false,"gt_translate_keys":[{"key":"rendered","format":"html"}]},"author":1,"featured_media":26413,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[702],"tags":[],"class_list":["post-35130","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 5.0.3 - aioseo.com -->\n\t<meta name=\"description\" content=\"\u0412 \u044d\u0442\u043e\u043c \u0433\u043e\u0434\u0443 \u0432\u044b\u0448\u043b\u043e \u043e\u0431\u043d\u043e\u0432\u043b\u0435\u043d\u0438\u0435 ITIL 4.\" \/>\n\t<meta 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