{"id":39510,"date":"2019-10-31T22:34:37","date_gmt":"2019-10-31T19:34:37","guid":{"rendered":"https:\/\/prohoster.info\/blog\/telefonnye-oprosy-i-poisk-v-crm-v-3cx-cfd-novyj-plagin-wp-live-chat-support-obnovlenie-prilozheniya-dlya-android\/"},"modified":"2019-10-31T22:34:37","modified_gmt":"2019-10-31T19:34:37","slug":"telefonnye-oprosy-i-poisk-v-crm-v-3cx-cfd-novyj-plagin-wp-live-chat-support-obnovlenie-prilozheniya-dlya-android","status":"publish","type":"post","link":"https:\/\/prohoster.info\/hu\/blog\/administrirovanie\/telefonnye-oprosy-i-poisk-v-crm-v-3cx-cfd-novyj-plagin-wp-live-chat-support-obnovlenie-prilozheniya-dlya-android","title":{"rendered":"Telefonos felm\u00e9r\u00e9sek \u00e9s CRM keres\u00e9s a 3CX CFD-ben, \u00faj WP-Live Chat Support plugin, Android alkalmaz\u00e1s friss\u00edt\u00e9se","gt_translate_keys":[{"key":"rendered","format":"text"}]},"content":{"rendered":"<p>Az utols\u00f3 p\u00e1r h\u00e9tben t\u00f6bb \u00e9rdekes friss\u00edt\u00e9st \u00e9s egy \u00faj term\u00e9ket mutattunk be. Ezek az \u00fajdons\u00e1gok \u00e9s fejleszt\u00e9sek \u00f6sszhangban \u00e1llnak a 3CX politik\u00e1j\u00e1val, amely a UC-alap\u00fa el\u00e9rhet\u0151 multi csatorn\u00e1s call center l\u00e9trehoz\u00e1s\u00e1ra \u00f6sszpontos\u00edt.<br \/>\n\u00a0\u00a0<\/p>\n<h2>3CX CFD friss\u00edt\u00e9s \u2013 K\u00e9rd\u0151\u00edv \u00e9s CRM Keres\u00e9s komponensek<\/h2>\n<p>\nA 3CX Call Flow Designer (CFD) Update 3 friss\u00edt\u00e9s \u00faj K\u00e9rd\u0151\u00edv (Survey) komponenst kapott, amely lehet\u0151v\u00e9 teszi a felhaszn\u00e1l\u00f3 sz\u00e1m\u00e1ra, hogy programoz\u00f3i k\u00e9szs\u00e9gek n\u00e9lk\u00fcl automatikus telefonos k\u00e9rd\u0151\u00edveket hozzon l\u00e9tre. A k\u00e9rd\u0151\u00edv l\u00e9trehoz\u00e1s\u00e1hoz egy vizu\u00e1lis konfigur\u00e1l\u00f3 var\u00e1zsl\u00f3t haszn\u00e1lnak.<noindex><a rel=\"nofollow\" name=\"habracut\"><\/a><\/noindex><\/p>\n<p>\u00a0<img decoding=\"async\" alt=\"Telefonos felm\u00e9r\u00e9sek \u00e9s CRM keres\u00e9s a 3CX CFD-ben, \u00faj WP-Live Chat Support plugin, Android alkalmaz\u00e1s friss\u00edt\u00e9se\" src=\"\/wp-content\/uploads\/2019\/10\/47c9234683548d7a0d60e77ee22a83cc.jpg\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<br \/>\nEddig a telefonos k\u00e9rd\u0151\u00edvek l\u00e9trehoz\u00e1sa a 3CX-ben programoz\u00f3t ig\u00e9nyelt, aki k\u00fcl\u00f6nb\u00f6z\u0151 CFD komponenseket \u00e1ll\u00edtott be \u00e9s \u00f6sszek\u00f6t\u00f6tte \u0151ket C# k\u00f3d seg\u00edts\u00e9g\u00e9vel. A felhaszn\u00e1l\u00f3i k\u00e9r\u00e9sek alapj\u00e1n elk\u00e9sz\u00edtett\u00fck a K\u00e9rd\u0151\u00edv komponenst, amely a k\u00f6vetkez\u0151 funkci\u00f3kat k\u00edn\u00e1lja:<\/p>\n<ul>\n<li>\u00c1ltal\u00e1nos \u00fczeneteket mond ki, p\u00e9ld\u00e1ul \u00fcdv\u00f6zl\u00e9st a k\u00e9rd\u0151\u00edv kezdete el\u0151tt \u00e9s \u00e9rtes\u00edt\u00e9st a k\u00e9rd\u0151\u00edv befejez\u00e9s\u00e9r\u0151l.\n<\/li>\n<li>K\u00fcl\u00f6nb\u00f6z\u0151 t\u00edpus\u00fa k\u00e9rd\u00e9seket tesz fel: \u201eIgen\/Nem\u201d, \u201emennyire \u00e9rt\u00e9keljed 1-t\u0151l 10-ig\u201d \u00e9s k\u00e9pes egyszer\u0171en hangv\u00e1laszt r\u00f6gz\u00edteni.\n<\/li>\n<li>\u00d6sszegy\u0171jti a v\u00e1laszokat CSV f\u00e1jlba, hozz\u00e1adva, ha sz\u00fcks\u00e9ges, tov\u00e1bbi inform\u00e1ci\u00f3kat.\n<\/li>\n<\/ul>\n<p>\nA CFD \u00faj verzi\u00f3j\u00e1ban a CRM Keres\u00e9s (CRM Lookup) komponens is megjelent. Ez lehet\u0151v\u00e9 teszi a 3CX-hez csatlakoztatott CRM rendszerb\u0151l sz\u00e1rmaz\u00f3 adatok kinyer\u00e9s\u00e9t. A CRM rendszer csatlakoztat\u00e1sa a 3CX-hez a szok\u00e1sos m\u00f3don t\u00f6rt\u00e9nik \u2013 a 3CX kezel\u0151fel\u00fclet\u00e9n kereszt\u00fcl. A lek\u00e9rdez\u00e9s eredm\u00e9nyek\u00e9nt kapott adatokat a CFD hangalkalmaz\u00e1s tov\u00e1bbi feldolgoz\u00e1sra \u00e1tadja.<\/p>\n<p><img decoding=\"async\" alt=\"Telefonos felm\u00e9r\u00e9sek \u00e9s CRM keres\u00e9s a 3CX CFD-ben, \u00faj WP-Live Chat Support plugin, Android alkalmaz\u00e1s friss\u00edt\u00e9se\" src=\"\/wp-content\/uploads\/2019\/10\/de3396bc4a5dbb8970601e5e1a86a514.jpg\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<br \/>\nA komponens tipikus felhaszn\u00e1l\u00e1si p\u00e9ld\u00e1ja:<\/p>\n<ol>\n<li>Bej\u00f6v\u0151 h\u00edv\u00e1s eset\u00e9n a CRM a h\u00edv\u00f3 f\u00e9l azonos\u00edt\u00f3j\u00e1t (Caller ID) tov\u00e1bb\u00edtja.\n<\/li>\n<li>Ha egy ilyen Caller ID-vel rendelkez\u0151 \u00fcgyf\u00e9l tal\u00e1lhat\u00f3, a lek\u00e9rdez\u00e9s kinyeri a CRM-b\u0151l a megfelel\u0151 menedzser melletti sz\u00e1mot, amely ehhez az \u00fcgyf\u00e9lhez van rendelve.\n<\/li>\n<li>A CFD alkalmaz\u00e1s megkapja a mell\u00e9k sz\u00e1mot, \u00e9s \u00e1tir\u00e1ny\u00edtja a h\u00edv\u00e1st (a Transfer komponenst haszn\u00e1lva) a menedzser bels\u0151 sz\u00e1m\u00e1ra.\n<\/li>\n<\/ol>\n<p>\n\u00cdgy az \u00fcgyf\u00e9l mindig a saj\u00e1t \u00fcgyf\u00e9lszolg\u00e1lati menedzser\u00e9hez ker\u00fcl. Kor\u00e1bban a CFD nem rendelkezett ilyen k\u00e9nyelmes eszk\u00f6zzel, \u00e9s bonyolult interakci\u00f3kat k\u00f6vetelt meg t\u00f6bb komponens k\u00f6z\u00f6tt, amelyeket szakk\u00e9pzett fejleszt\u0151 \u00e1ll\u00edtott be.<\/p>\n<p>Ism\u00e9telj\u00fck meg \u2013 a CRM keres\u00e9s haszn\u00e1lat\u00e1hoz el\u0151sz\u00f6r egyet kell csatlakoztatni a 3CX-hez az al\u00e1bbiak k\u00f6z\u00fcl: <noindex><a rel=\"nofollow\" href=\"https:\/\/www.3cx.ru\/crm-integration\/\">ezen CRM rendszerek<\/a><\/noindex>, ha az \u00f6n CRM-je nincs a list\u00e1n \u2013 haszn\u00e1lja a <noindex><a rel=\"nofollow\" href=\"https:\/\/www.3cx.com\/docs\/crm-integration\/\">3CX REST API-t<\/a><\/noindex>.<br \/>\nA 3CX CFD v16 Update 3 m\u0171k\u00f6d\u00e9s\u00e9hez sz\u00fcks\u00e9g van a <noindex><a rel=\"nofollow\" href=\"https:\/\/habr.com\/ru\/company\/3cx\/blog\/470521\/\">3CX V16 Update 3-ra<\/a><\/noindex>.<\/p>\n<ul>\n<li><noindex><a rel=\"nofollow\" href=\"http:\/\/downloads.3cx.com\/downloads\/3CXCallFlowDesigner.exe\">T\u00f6ltse le a Call Flow Designer-t<\/a><\/noindex>\n<\/li>\n<li><noindex><a rel=\"nofollow\" href=\"https:\/\/www.3cx.com\/docs\/manual\/call-flow-designer-manual\/\">Call Flow Designer dokument\u00e1ci\u00f3<\/a><\/noindex>\n<\/li>\n<li><noindex><a rel=\"nofollow\" href=\"https:\/\/www.3cx.com\/blog\/change-log\/vad-change-log\/\">Teljes v\u00e1ltoz\u00e1snapl\u00f3<\/a><\/noindex>\n<\/li>\n<\/ul>\n<p><\/p>\n<h2>A 3CX megv\u00e1s\u00e1rolja a WP-Live Chat plugint a multikan\u00e1lis kontaktk\u00f6zpontokhoz<\/h2>\n<p>\nNemr\u00e9g megv\u00e1s\u00e1roltuk <noindex><a rel=\"nofollow\" href=\"http:\/\/www.3cx.com\/wp-live-chat\/\">WP-Live Chat T\u00e1mogat\u00e1s<\/a><\/noindex> \u2013 egy n\u00e9pszer\u0171 webhelyl\u00e1togat\u00f3 chat plugin val\u00f3s idej\u0171 analitik\u00e1val. Ez a legn\u00e9pszer\u0171bb chat WordPresshez \u2013 t\u00f6bb mint 1 milli\u00f3 let\u00f6lt\u00e9ssel \u00e9s napi 1000 f\u00f6l\u00f6tti let\u00f6lt\u00e9ssel rendelkezik. A WP-Live Chat technol\u00f3gia megv\u00e1s\u00e1rl\u00e1sa a saj\u00e1t pluginunk, a <noindex><a rel=\"nofollow\" href=\"https:\/\/habr.com\/ru\/company\/3cx\/blog\/446196\/\">3CX \u00c9l\u0151 Chat<\/a><\/noindex>, a 3CX v16-tal egy\u00fctt bemutatott term\u00e9kk\u00e9nt k\u00f6vetkezik. Mindezek a l\u00e9p\u00e9sek a lehet\u0151 legversenyk\u00e9pesebb \u00e1ruh\u00e1zi multikan\u00e1lis kontaktk\u00f6zpont megval\u00f3s\u00edt\u00e1s\u00e1t c\u00e9lozz\u00e1k.<\/p>\n<p>\u00c9rdekess\u00e9g: A WP-Live Chat-t 2014-ben ind\u00edtotta el a d\u00e9l-afrikai Code Cabin c\u00e9g \u2013 az e-kereskedelmi megold\u00e1sok fejleszt\u0151je. A 3CX akt\u00edvan fejleszteni fogja a WP-Live Chat T\u00e1mogat\u00e1st, amely ingyenesen el\u00e9rhet\u0151 lesz, mint \u00f6n\u00e1ll\u00f3 term\u00e9k. Ellent\u00e9tben a saj\u00e1t <noindex><a rel=\"nofollow\" href=\"https:\/\/www.3cx.ru\/ip-pbx\/wordpress-live-chat-talk\/\">3CX \u00c9l\u0151 Chat &amp; Besz\u00e9lget\u00e9s<\/a><\/noindex>, a WP-Live Chat nem tartalmaz hang- \u00e9s videoh\u00edv\u00e1sokat a webhely l\u00e1togat\u00f3ival, de kiterjedt online felhaszn\u00e1l\u00f3i aktivit\u00e1s analitik\u00e1val rendelkezik.<\/p>\n<h2>3CX Beta friss\u00edt\u00e9s Androidra<\/h2>\n<p>\nA 3CX Android alkalmaz\u00e1s \u00fajabb b\u00e9tav\u00e1ltozata sz\u00e1mos fontos fejleszt\u00e9st kapott, az \u00d6n visszajelz\u00e9seinek figyelembev\u00e9tel\u00e9vel.<\/p>\n<p>Ha a telefon a helyi h\u00e1l\u00f3zaton k\u00edv\u00fclre ker\u00fclt (\u00e9s az IP-c\u00edm kapcsol\u00f3dt FQDN-re), a h\u00edv\u00e1s kezdem\u00e9nyez\u00e9sekor id\u0151nk\u00e9nt \"k\u00e9r\u00e9s sikertelen hib\u00e1t\" okozott. Most a probl\u00e9ma megold\u00f3dott.<\/p>\n<p>Mostant\u00f3l a h\u00edv\u00f3 neve (az Alkalmaz\u00e1s St\u00e1tusz \u00e9s Chat fel\u00fcletein) mellett a t\u00e1voli (k\u00f6zvet\u00edtett k\u00f6zponti kapcsolaton csatlakoz\u00f3) 3CX PBX neve is megjelenik. Ez hasznos, ha a szervezeten bel\u00fcl k\u00e9t azonos nev\u0171 dolgoz\u00f3 van, de k\u00fcl\u00f6nb\u00f6z\u0151 irod\u00e1kban dolgoznak (k\u00fcl\u00f6nb\u00f6z\u0151 3CX PBX-hez csatlakozva). Tov\u00e1bb\u00e1 a PBX neve mostant\u00f3l megjelenik a dolgoz\u00f3 Caller ID-j\u00e9nek k\u00f6zel\u00e9ben. Ez lehet\u0151v\u00e9 teszi, hogy gyorsan meg\u00e9rtse, melyik irod\u00e1b\u00f3l \/ melyik PBX-b\u0151l h\u00edvj\u00e1k.<\/p>\n<p>A voicemail hallgat\u00e1si fel\u00fclete is friss\u00fclt. Mostant\u00f3l teljes \u00fczenetlista l\u00e1that\u00f3 a rendelkez\u00e9sre \u00e1ll\u00f3 opci\u00f3kkal. V\u00e1lassza ki a megfelel\u0151 lehet\u0151s\u00e9get, \u00e9s az \u00fczenet a be\u00e9p\u00edtett Google Play Music lej\u00e1tsz\u00f3val lej\u00e1tssza.<\/p>\n<p><center><div class=\"youtube-placeholder\" data-id=\"X91mDlxsiuU\" onclick=\"loadVideo(this)\">\r\n        <img decoding=\"async\" src=\"https:\/\/img.youtube.com\/vi\/X91mDlxsiuU\/hqdefault.jpg\" alt=\"Vide\u00f3 lej\u00e1tsz\u00e1sa\" loading=\"lazy\" width=\"480\" height=\"360\" style=\"width:100%;height:auto;\">\r\n        <div class=\"play-button\"><\/div>\r\n    <\/div><\/center><br \/>\nTov\u00e1bbi fejleszt\u00e9sek a 3CX Android b\u00e9t\u00e1hoz:<\/p>\n<ul>\n<li>Meg\u00e9rkezett a \u201eT\u00f6bb\u00e9 ne k\u00e9rdezd\u201d opci\u00f3, amikor a rendszer hozz\u00e1f\u00e9r\u00e9st k\u00e9r a telefon c\u00edmjegyz\u00e9k\u00e9hez.\n<\/li>\n<li>A tov\u00e1bb\u00edtott f\u00e1jlok egy kijel\u00f6lt mapp\u00e1ba t\u00f6lt\u0151dnek fel az Android 10 fejleszt\u00e9si aj\u00e1nl\u00e1soknak megfelel\u0151en.\n<\/li>\n<li>Az \u00faj leg\u00f6rd\u00fcl\u0151 kapcsolattart\u00f3 sz\u0171r\u0151 lehet\u0151v\u00e9 teszi, hogy megjelen\u00edtse az \u00f6sszes kapcsolattart\u00f3t, csak a 3CX kapcsolattart\u00f3kat, vagy csak az Android eszk\u00f6z kapcsolattart\u00f3it.\n<\/li>\n<li>A konferencia maxim\u00e1lis r\u00e9sztvev\u0151i sz\u00e1m\u00e1ra \u2014 3. Nagyobb r\u00e9sztvev\u0151sz\u00e1m\u00fa konferenci\u00e1khoz haszn\u00e1lja a Konferenciatervez\u0151t.\n<\/li>\n<\/ul>\n<p>\nAz alkalmaz\u00e1s telep\u00edt\u00e9se a k\u00f6vetkez\u0151 csatlakoz\u00e1ssal lehets\u00e9ges <noindex><a rel=\"nofollow\" href=\"https:\/\/play.google.com\/apps\/testing\/com.tcx.sipphone14\">a 3CX Android b\u00e9ta programhoz<\/a><\/noindex>. Ha az alkalmaz\u00e1ssal kapcsolatban probl\u00e9m\u00e1k mer\u00fclnek fel vagy javaslatai vannak, k\u00e9rj\u00fck, k\u00fcldje el v\u00e9lem\u00e9ny\u00e9t a megfelel\u0151 <noindex><a rel=\"nofollow\" href=\"https:\/\/www.3cx.com\/community\/forums\/android.34\/\">a f\u00f3rumon<\/a><\/noindex>.<\/p>\n<ul>\n<li><noindex><a rel=\"nofollow\" href=\"https:\/\/www.3cx.com\/blog\/change-log\/3cxphone-android-build-history\/\">Teljes v\u00e1ltoz\u00e1snapl\u00f3<\/a><\/noindex>.\n<\/li>\n<\/ul>\n<p>Forr\u00e1s: <a content=\"nofollow\" rel=\"nofollow\" href=\"https:\/\/habr.com\/ru\/company\/3cx\/blog\/473318\/\">habr.com<\/a><\/p>","protected":false,"gt_translate_keys":[{"key":"rendered","format":"html"}]},"excerpt":{"rendered":"<p>\u0417\u0430 \u043f\u043e\u0441\u043b\u0435\u0434\u043d\u0438\u0435 \u043f\u0430\u0440\u0443 \u043d\u0435\u0434\u0435\u043b\u044c \u043c\u044b \u043f\u0440\u0435\u0434\u0441\u0442\u0430\u0432\u0438\u043b\u0438 \u043d\u0435\u0441\u043a\u043e\u043b\u044c\u043a\u043e \u0438\u043d\u0442\u0435\u0440\u0435\u0441\u043d\u044b\u0445 \u043e\u0431\u043d\u043e\u0432\u043b\u0435\u043d\u0438\u0439 \u0438 \u043e\u0434\u0438\u043d \u043d\u043e\u0432\u044b\u0439 \u043f\u0440\u043e\u0434\u0443\u043a\u0442. \u0412\u0441\u0435 \u044d\u0442\u0438 \u043d\u043e\u0432\u0438\u043d\u043a\u0438 \u0438 \u0443\u043b\u0443\u0447\u0448\u0435\u043d\u0438\u044f \u0441\u043e\u043e\u0442\u0432\u0435\u0442\u0441\u0442\u0432\u0443\u044e\u0442 \u043f\u043e\u043b\u0438\u0442\u0438\u043a\u0435 3CX \u043f\u043e \u0441\u043e\u0437\u0434\u0430\u043d\u0438\u044e \u043d\u0430 \u0431\u0430\u0437\u0435 UC \u0410\u0422\u0421 \u0434\u043e\u0441\u0442\u0443\u043f\u043d\u043e\u0433\u043e \u043c\u0443\u043b\u044c\u0442\u0438\u043a\u0430\u043d\u0430\u043b\u044c\u043d\u043e\u0433\u043e \u043a\u043e\u043b\u043b-\u0446\u0435\u043d\u0442\u0440\u0430. \u00a0\u00a0 \u041e\u0431\u043d\u043e\u0432\u043b\u0435\u043d\u0438\u0435 3CX CFD \u2014 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