{"id":69613,"date":"2020-02-21T02:56:46","date_gmt":"2020-02-20T23:56:46","guid":{"rendered":"https:\/\/prohoster.info\/blog\/preimushhestva-3sh-pri-postroenii-raspredelennoj-seti"},"modified":"2020-03-03T16:14:46","modified_gmt":"2020-03-03T13:14:46","slug":"preimushhestva-3sh-pri-postroenii-raspredelennoj-seti","status":"publish","type":"post","link":"https:\/\/prohoster.info\/hu\/blog\/administrirovanie\/preimushhestva-3sh-pri-postroenii-raspredelennoj-seti","title":{"rendered":"A 3\u0421\u0425 el\u0151nyei elosztott h\u00e1l\u00f3zat ki\u00e9p\u00edt\u00e9s\u00e9n\u00e9l","gt_translate_keys":[{"key":"rendered","format":"text"}]},"content":{"rendered":"<p>A szervezetek, amelyeknek t\u00f6bb fi\u00f3kjuk van, el\u0151bb-ut\u00f3bb k\u00e9nytelenek lesznek olyan megold\u00e1st v\u00e1lasztani, amely k\u00e9pes t\u00e1mogatni egy egys\u00e9ges telefonh\u00e1l\u00f3zatot a t\u00e1voli r\u00e9szlegek k\u00f6z\u00f6tti kommunik\u00e1ci\u00f3hoz.<\/p>\n<p>A v\u00e1llalatok v\u00e1laszt\u00e1s\u00e1t befoly\u00e1sol\u00f3 f\u0151 t\u00e9nyez\u0151k:<\/p>\n<ul>\n<li>nincs d\u00edj a hivatalok k\u00f6z\u00f6tti h\u00edv\u00e1sok\u00e9rt;<\/li>\n<li>a megold\u00e1s megb\u00edzhat\u00f3s\u00e1ga \u00e9s hibat\u0171r\u00e9se;<\/li>\n<li>a hangkommunik\u00e1ci\u00f3k magas min\u0151s\u00e9ge;<\/li>\n<li>nincs id\u0151vesztes\u00e9g a m\u00e1sik hivatalhoz val\u00f3 kapcsol\u00f3d\u00e1skor.<\/li>\n<\/ul>\n<p>\nA legt\u00f6bb modern IP k\u00f6zponti telefonrendszer alapvet\u0151en megoldja a feladatot: p\u00e9ld\u00e1ul a Jekatyerinburgb\u00f3l dolgoz\u00f3 alkalmazott ingyenesen felh\u00edvhatja koll\u00e9g\u00e1it Minszkben vagy Krasznod\u00e1rban. A f\u0151 neh\u00e9zs\u00e9gek a r\u00e9szletekben mutatkoznak meg. P\u00e9ld\u00e1ul az alkalmazottak nem l\u00e1tj\u00e1k a m\u00e1s hivatalokban l\u00e9v\u0151 mell\u00e9ksz\u00e1mok st\u00e1tusz\u00e1t, nem tudj\u00e1k \u00e1tir\u00e1ny\u00edtani a h\u00edv\u00e1st egy m\u00e1sik v\u00e1rosban l\u00e9v\u0151 koll\u00e9g\u00e1jukra, a bej\u00f6v\u0151 k\u00e9r\u00e9s nem ker\u00fcl k\u00f6z\u00f6s v\u00e1r\u00f3list\u00e1ra stb. Ez probl\u00e9m\u00e1kat okoz abban az esetben is, amikor egy \u00fczleti folyamat k\u00fcl\u00f6nb\u00f6z\u0151 szakaszai k\u00fcl\u00f6nb\u00f6z\u0151 hivatalokban zajlanak, \u00e9s elosztott call centerek eset\u00e9n, amelyek egy k\u00f6z\u00f6s feladatot l\u00e1tnak el.<br \/>\n<noindex><a rel=\"nofollow\" name=\"habracut\"><\/a><\/noindex><br \/>\nAz ilyen k\u00e9rd\u00e9sek \u00e9s sz\u00e1mos m\u00e1s feladat sikeresen megoldhat\u00f3 a 3CX szoftveres IP k\u00f6zponti telefonrendszer seg\u00edts\u00e9g\u00e9vel, amelyet a <a class=\"wpil_keyword_link\" href=\"https:\/\/prohoster.info\/hu\/server\/dts-dronten\/\"   title=\"szerveren\" data-wpil-keyword-link=\"linked\"  data-wpil-monitor-id=\"2573\">szerveren<\/a> megrendel\u0151n\u00e9l vagy felh\u0151ben \u00fczemeltetnek:<\/p>\n<ul>\n<li>az \u00f6sszes hivatal bels\u0151 sz\u00e1mainak \u00f6sszevon\u00e1sa egy k\u00f6z\u00f6s sz\u00e1mh\u00e1l\u00f3zatba (b\u00e1rmilyen csoportos\u00edt\u00e1ssal \u00e9s b\u00e1rmilyen sorrendben), vagy \u00e9ppen ellenkez\u0151leg, azok k\u00fcl\u00f6nb\u00f6z\u0151 sz\u00e1mh\u00e1l\u00f3zatokba val\u00f3 bekapcsol\u00e1sa, ha az \u00fczleti folyamatok ezt megk\u00f6vetelik;<\/li>\n<li>a h\u00edv\u00e1sok csoportok szerinti ir\u00e1ny\u00edt\u00e1sa k\u00fcl\u00f6nb\u00f6z\u0151 fi\u00f3kokban;<\/li>\n<li>egys\u00e9ges IVR a k\u00f6z\u00f6s sz\u00e1mh\u00e1l\u00f3zaton bel\u00fcl;<\/li>\n<li>h\u00edv\u00e1sparkol\u00e1s a k\u00f6z\u00f6s sz\u00e1mh\u00e1l\u00f3zaton bel\u00fcl;<\/li>\n<li>h\u00edv\u00e1s \u00e1tkapcsol\u00e1s a k\u00f6z\u00f6s sz\u00e1mh\u00e1l\u00f3zaton bel\u00fcl;<\/li>\n<li>BLF st\u00e1tuszok, amelyek minden felhaszn\u00e1l\u00f3 sz\u00e1m\u00e1ra l\u00e1that\u00f3ak.<\/li>\n<\/ul>\n<p>\nN\u00e9zz\u00fck meg az utols\u00f3 pontot egy konkr\u00e9t p\u00e9ld\u00e1n kereszt\u00fcl. Ha olyan k\u00f6zponti telefonrendszert haszn\u00e1lunk, amely nem k\u00e9pes k\u00f6lcs\u00f6n\u00f6sen \u00e1tadni a st\u00e1tuszokat, \u00edgy n\u00e9z ki a DSS-gombok mez\u0151je a Yealink SIP-T48G telefonon, amely a \"hazai\" irod\u00e1b\u00f3l \u00e9s m\u00e1s v\u00e1rosokb\u00f3l sz\u00e1rmaz\u00f3 sz\u00e1mokat is tartalmaz:<\/p>\n<p><img decoding=\"async\" alt=\"A 3\u0421\u0425 el\u0151nyei elosztott h\u00e1l\u00f3zat ki\u00e9p\u00edt\u00e9s\u00e9n\u00e9l\" src=\"\/wp-content\/uploads\/2020\/02\/4e50433dbb0b53dedb83cb65c2ca2406.jpg\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<br \/>\nA vid\u00e9ki koll\u00e9g\u00e1k sz\u00e1ma sz\u00fcrke sz\u00ednnel van jel\u00f6lve, \u00e9s st\u00e1tuszaik nem jelennek meg. A 3CX ezt a feladatot is sikeresen megoldja. \u00cdgy fog kin\u00e9zni, m\u00e1r sz\u00fcrke \u00e9rt\u00e9kek n\u00e9lk\u00fcl:<\/p>\n<p><img decoding=\"async\" alt=\"A 3\u0421\u0425 el\u0151nyei elosztott h\u00e1l\u00f3zat ki\u00e9p\u00edt\u00e9s\u00e9n\u00e9l\" src=\"\/wp-content\/uploads\/2020\/02\/a42bfa174cb1a73df6ec5ccccad07e76.jpg\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<br \/>\nSz\u00e1mos egy\u00e9b el\u0151ny is l\u00e9tezik a fi\u00f3kok h\u00e1l\u00f3zat\u00e1ban a szoftveres IP k\u00f6zponti telefonrendszer (3CX) haszn\u00e1lata mellett, szemben a hardveres telefon\u00e1llom\u00e1ssal:<\/p>\n<ul>\n<li><b>nincs k\u00f6lts\u00e9g a logisztik\u00e1ra.<\/b>: nincs sz\u00fcks\u00e9g arra, hogy fizikailag \u00abvas\u00bb PBX-t k\u00fcldj\u00fcnk minden irod\u00e1ba;<\/li>\n<li><b>nincs sz\u00fcks\u00e9g plusz szem\u00e9lyzetre<\/b>: a t\u00e1voli be\u00e1ll\u00edt\u00e1s megsz\u00fcnteti a k\u00e9pzett m\u00e9rn\u00f6k jelenl\u00e9t\u00e9nek sz\u00fcks\u00e9gess\u00e9g\u00e9t a fi\u00f3k irod\u00e1j\u00e1ban;<\/li>\n<li><b>\u00e1tlagos be\u00e1ll\u00edt\u00e1s<\/b>: a 3CX \u00e1tj\u00e1rhat\u00f3 logik\u00e1val rendelkezik az IP-PBX be\u00e1ll\u00edt\u00e1s\u00e1hoz (k\u00f6z\u00f6s sz\u00e1m\u00edt\u00e1stechnikai k\u00f6zpont), m\u00edg t\u00f6bb hardveres PBX haszn\u00e1lata eset\u00e9n az egys\u00e9ges be\u00e1ll\u00edt\u00e1sok elvileg lehetetlenek;<\/li>\n<li><b>egyszer\u0171 be\u00e1ll\u00edt\u00e1s<\/b>: a 3CX be\u00e1ll\u00edt\u00e1sa sokkal egyszer\u0171bb az egys\u00e9ges adminisztr\u00e1ci\u00f3s fel\u00fclet (egyablakos kezel\u00e9s) r\u00e9v\u00e9n;<\/li>\n<li><b>infrastrukt\u00fara-monitoroz\u00e1s<\/b>: a 3CX lehet\u0151v\u00e9 teszi az infrastrukt\u00fara monitoroz\u00e1s\u00e1t a decentraliz\u00e1lt fi\u00f3ki h\u00e1l\u00f3zatban (k\u00fcls\u0151 trunkok \u00e9s bels\u0151 vonalak \u00e1llapota, er\u0151forr\u00e1sok terhelts\u00e9ge, napl\u00f3z\u00e1s) \u00e9s \u00e9rtes\u00edt\u00e9sek k\u00fcld\u00e9s\u00e9t e-mailben bizonyos esem\u00e9nyekr\u0151l;<\/li>\n<li><b>egyszer\u0171 rendszerfriss\u00edt\u00e9s<\/b>: a 3CX-nek k\u00f6sz\u00f6nhet\u0151en a r\u00e9gi telefonh\u00e1l\u00f3zatr\u00f3l a modern IP-audio- \u00e9s videokommunik\u00e1ci\u00f3ra val\u00f3 fokozatos \u00e1tt\u00e9r\u00e9s sim\u00e1n \u00e9s extra k\u00f6lts\u00e9gek n\u00e9lk\u00fcl zajlik; a PBX friss\u00edt\u00e9se az \u00f6sszes sz\u00fcks\u00e9ges csatorna (SIP, E1, VoIP stb.) integr\u00e1l\u00e1s\u00e1val b\u00e1rmikor, tetsz\u0151leges sz\u00e1m\u00fa alkalommal elv\u00e9gezhet\u0151.<\/li>\n<\/ul>\n<p>\n<img decoding=\"async\" alt=\"A 3\u0421\u0425 el\u0151nyei elosztott h\u00e1l\u00f3zat ki\u00e9p\u00edt\u00e9s\u00e9n\u00e9l\" src=\"\/wp-content\/uploads\/2020\/02\/73f9c368f6227958fef36069dd314fa7.jpg\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<br \/>\nHa a 3CX haszn\u00e1lat\u00e1r\u00f3l besz\u00e9l\u00fcnk t\u00f6bb irod\u00e1ban, n\u00e9zz\u00fck meg a k\u00e9t f\u0151 forgat\u00f3k\u00f6nyvet:<\/p>\n<ul>\n<li>egy \u00abnagy\u00bb IP-PBX az \u00f6sszes el\u0151fizet\u0151 sz\u00e1m\u00e1ra;<\/li>\n<li>saj\u00e1t \u00abkis\u00bb IP-PBX minden r\u00e9szlegben.<\/li>\n<\/ul>\n<p>\nEzeknek a forgat\u00f3k\u00f6nyveknek a megval\u00f3s\u00edt\u00e1s\u00e1ban technikai \u00e9s gazdas\u00e1gi k\u00fcl\u00f6nbs\u00e9gek is vannak.<\/p>\n<h4>\u00c1r<\/h4>\n<p>\nN\u00e9zz\u00fcnk egy szervezetet, amelynek k\u00f6zponti irod\u00e1ja van 100 alkalmazottal, k\u00e9t region\u00e1lis call centerrel 20 oper\u00e1torral, \u00e9s egy t\u00e1voli R&amp;D k\u00f6zponttal 50 m\u00e9rn\u00f6kkel.<\/p>\n<p>Egyes\u00edtett IP-PBX telep\u00edt\u00e9sekor figyelembe kell venni az alkalmazottak sz\u00e1m\u00e1t (kb. 200), a h\u00edv\u00e1sok magas s\u0171r\u0171s\u00e9g\u00e9t (call centerek) \u00e9s a call centerhez sz\u00fcks\u00e9ges funkci\u00f3kat. A k\u00f6vetelm\u00e9nyeknek a 3CX Enterprise licenc felel meg, amely 64 egyidej\u0171 h\u00edv\u00e1st tesz lehet\u0151v\u00e9, k\u00f6r\u00fclbel\u00fcl 326 232 rubel\/\u00e9v kiskereskedelmi \u00e1ron.<\/p>\n<p>Elosztott IP-PBX eset\u00e9n el\u0151fordulhat, hogy egyes r\u00e9szlegeknek teljes el\u00e9rhet\u0151s\u00e9gre van sz\u00fcks\u00e9g\u00fck, m\u00edg m\u00e1soknak elegend\u0151ek az alapvet\u0151 funkci\u00f3k (kev\u00e9s h\u00edv\u00e1s, f\u0151leg kimen\u0151 h\u00edv\u00e1sok). A becsl\u00e9s a k\u00f6vetkez\u0151k\u00e9ppen n\u00e9z ki:<\/p>\n<p><img decoding=\"async\" alt=\"A 3\u0421\u0425 el\u0151nyei elosztott h\u00e1l\u00f3zat ki\u00e9p\u00edt\u00e9s\u00e9n\u00e9l\" src=\"\/wp-content\/uploads\/2020\/02\/59190fff7572251bb4f203cb3f6d6b66.jpg\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<br \/>\n\u00c9ves megtakar\u00edt\u00e1s 73 140 rubel.<\/p>\n<p>Ha megn\u00e9z\u00fcnk egy egyszer\u0171bb p\u00e9ld\u00e1t \u2014 k\u00e9t teljesen azonos irod\u00e1t \u2014 \u00e9szrevehetj\u00fck, hogy p\u00e9ld\u00e1ul k\u00e9t 16-os egyidej\u0171 h\u00edv\u00e1st kezel\u0151 IP-telefonk\u00f6zpont 11,5%-kal kevesebbe ker\u00fcl, mint egy 32-es h\u00edv\u00e1st kezel\u0151 IP-telefonk\u00f6zpont.<\/p>\n<h4>M\u0171szaki megval\u00f3s\u00edt\u00e1s<\/h4>\n<p>\nAz els\u0151 \u00e9s a m\u00e1sodik p\u00e9ld\u00e1ban is figyelembe kell venni sz\u00e1mos korl\u00e1toz\u00e1st:<\/p>\n<ul>\n<li>k\u00e9t IP-telefonk\u00f6zpont be\u00e1ll\u00edt\u00e1s\u00e1nak sz\u00fcks\u00e9gess\u00e9ge (tov\u00e1bbi k\u00f6lts\u00e9gek \u00e9s id\u0151r\u00e1ford\u00edt\u00e1s mer\u00fclhet fel);<\/li>\n<li>nem lehet ellen\u0151rizni a terhel\u00e9s eloszl\u00e1s\u00e1t. P\u00e9ld\u00e1ul, k\u00e9t k\u00fcl\u00f6nb\u00f6z\u0151 id\u0151z\u00f3n\u00e1ban l\u00e9v\u0151 irod\u00e1n\u00e1l \u00f6sszesen nem lehet t\u00f6bb mint 100 egyidej\u0171 h\u00edv\u00e1s, m\u00edg k\u00fcl\u00f6n-k\u00fcl\u00f6n (a megfelel\u0151 id\u0151ben nem egybees\u0151 terhel\u00e9si cs\u00facsid\u0151szakban) 80-80 h\u00edv\u00e1s lehets\u00e9ges.<\/li>\n<\/ul>\n<p>\nAz egyik el\u0151nye annak, hogy t\u00f6bb IP-telefonk\u00f6zpontot haszn\u00e1lunk k\u00fcl\u00f6nb\u00f6z\u0151 szervereken, a rendszer \u00f6sszfok\u00fa hibat\u0171r\u00e9s\u00e9nek potenci\u00e1lis n\u00f6vel\u00e9se. Ha az egyik szerver le\u00e1ll, vagy az internet egyes r\u00e9szlegekben nem el\u00e9rhet\u0151, a t\u00f6bbiek m\u00e1s \u00fatvonalakon tudnak kommunik\u00e1lni egym\u00e1ssal. Emellett a k\u00fcls\u0151 vonalak is f\u00fcggetlen\u00fcl be\u00e1ll\u00edthat\u00f3k.<\/p>\n<p><img decoding=\"async\" alt=\"A 3\u0421\u0425 el\u0151nyei elosztott h\u00e1l\u00f3zat ki\u00e9p\u00edt\u00e9s\u00e9n\u00e9l\" src=\"\/wp-content\/uploads\/2020\/02\/ba41b5f2bab7bfda80cc440cadcaa3f7.jpg\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<\/p>\n<h4>Z\u00e1r\u00e1s<\/h4>\n<p>\nF\u00fcggetlen\u00fcl a csatlakoz\u00e1si s\u00e9m\u00e1t\u00f3l, a 3CX sz\u00e9lesk\u00f6r\u0171 funkcion\u00e1lis lehet\u0151s\u00e9geket k\u00edn\u00e1l a felhaszn\u00e1l\u00f3knak, bele\u00e9rtve a k\u00fcl\u00f6nf\u00e9le \u00fczleti szegmensekhez (p\u00e9ld\u00e1ul sz\u00e1llod\u00e1k \u00e9s call centerek) igaz\u00edtott speci\u00e1lis opci\u00f3kat is.<\/p>\n<p>Ezenk\u00edv\u00fcl a webkonferenci\u00e1k lebonyol\u00edt\u00e1s\u00e1nak lehet\u0151s\u00e9ge ak\u00e1r 250 r\u00e9sztvev\u0151vel, valamint a mobil munkat\u00e1rsak sz\u00e1m\u00e1ra hasznos funkci\u00f3k a 3CX megold\u00e1sait rendk\u00edv\u00fcl vonz\u00f3v\u00e1 teszik a modern c\u00e9gek sz\u00e1m\u00e1ra, amelyek akt\u00edvan haszn\u00e1lj\u00e1k az egys\u00e9ges kommunik\u00e1ci\u00f3s eszk\u00f6z\u00f6ket. \u00cdgy a 3CX megold\u00e1sain alapul\u00f3 v\u00e1llalati kommunik\u00e1ci\u00f3s rendszer optim\u00e1lis kombin\u00e1ci\u00f3j\u00e1t biztos\u00edtja a befektetett t\u0151ke \u00e9s a megoldott feladatok mennyis\u00e9ge k\u00f6z\u00f6tt.<\/p>\n<p class=\"for_users_only_msg\">Csak a regisztr\u00e1lt felhaszn\u00e1l\u00f3k vehetnek r\u00e9szt a szavaz\u00e1son. <noindex><a rel=\"nofollow\" href=\"https:\/\/habr.com\/ru\/auth\/login\/\">K\u00e9rem, jelentkezzen be.<\/a><\/noindex>, k\u00e9rem.<\/p>\n<h2 class=\"default-block__polling-title\">Milyen telefonk\u00f6zpontot haszn\u00e1l?<\/h2>\n<ul class=\"poll-result\">\n<li class=\"poll-result__item\">\n<p>                <strong class=\"poll-result__data-percent  poll-result__data-percent_winner\">61,5%<\/strong>Szoftveres<\/p>\n<\/li>\n<li class=\"poll-result__item\">\n<p>                <strong class=\"poll-result__data-percent\">30,8%<\/strong>Hardveres<\/p>\n<\/li>\n<li class=\"poll-result__item\">\n<p>                <strong class=\"poll-result__data-percent\">7,7%<\/strong>Virtu\u00e1lis<\/p>\n<\/li>\n<\/ul>\n<p>    13 felhaszn\u00e1l\u00f3 szavazott. 4 felhaszn\u00e1l\u00f3 tart\u00f3zkodott.<br \/>\n<br \/>Forr\u00e1s: <a content=\"nofollow\" rel=\"nofollow\" href=\"https:\/\/habr.com\/ru\/post\/489072\/\">habr.com<\/a> <\/p>","protected":false,"gt_translate_keys":[{"key":"rendered","format":"html"}]},"excerpt":{"rendered":"<p>\u041e\u0440\u0433\u0430\u043d\u0438\u0437\u0430\u0446\u0438\u044f\u043c, \u0438\u043c\u0435\u044e\u0449\u0438\u043c \u043d\u0435\u0441\u043a\u043e\u043b\u044c\u043a\u043e \u0444\u0438\u043b\u0438\u0430\u043b\u043e\u0432, \u0440\u0430\u043d\u043e \u0438\u043b\u0438 \u043f\u043e\u0437\u0434\u043d\u043e \u043f\u0440\u0438\u0445\u043e\u0434\u0438\u0442\u0441\u044f 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