{"id":104435,"date":"2022-06-17T09:37:11","date_gmt":"2022-06-17T07:37:12","guid":{"rendered":"https:\/\/prohoster.info\/blog\/novosti-interneta\/kompaniya-grafana-otkryla-kod-sistemy-reagirovaniya-na-inczidenty-oncall"},"modified":"2022-06-17T09:37:11","modified_gmt":"2022-06-17T07:37:12","slug":"kompaniya-grafana-otkryla-kod-sistemy-reagirovaniya-na-inczidenty-oncall","status":"publish","type":"post","link":"https:\/\/prohoster.info\/it\/blog\/news\/kompaniya-grafana-otkryla-kod-sistemy-reagirovaniya-na-inczidenty-oncall","title":{"rendered":"L'azienda Grafana ha aperto il codice del sistema di gestione degli incidenti OnCall","gt_translate_keys":[{"key":"rendered","format":"text"}]},"content":{"rendered":"

L'azienda Grafana Labs, che sviluppa la piattaforma di visualizzazione dei dati Grafana e il sistema di monitoraggio Prometheus, ha annunciato l'apertura del codice sorgente del sistema di risposta agli incidenti OnCall, progettato per facilitare la collaborazione dei team nella risoluzione e nell'analisi degli incidenti. OnCall \u00e8 stato precedentemente fornito come prodotto proprietario ed \u00e8 stato acquisito da Grafana durante l'acquisizione della societ\u00e0 Amixr Inc. lo scorso anno. Il codice del progetto \u00e8 scritto in Python ed \u00e8 rilasciato sotto la licenza AGPLv3. <\/p>\n

Il sistema consente di raccogliere informazioni su anomalie ed eventi da vari sistemi di monitoraggio, per poi raggruppare automaticamente i dati, inviare notifiche ai gruppi responsabili e monitorare lo stato della risoluzione dei problemi. \u00c8 supportata l'integrazione con i sistemi di monitoraggio Grafana, Prometheus, AlertManager e Zabbix. Dalle informazioni ricevute dai sistemi di monitoraggio vengono filtrati eventi secondari e poco significativi, aggregati i duplicati e escluse le problematiche che possono essere risolte senza intervento umano. <\/p>\n

Eventi significativi depurati dal rumore informativo vengono inviati al sottosistema di invio notifiche, che assegna i dipendenti responsabili delle categorie di problemi identificati e invia avvisi tenendo conto del loro orario di lavoro e dei livelli di occupazione (i dati vengono valutati dal calendario di pianificazione). \u00c8 supportata la rotazione dell'assegnazione degli incidenti tra diversi dipendenti e l'escalation di problemi particolarmente importanti o irrisolti ad altri membri del team o a personale di livello superiore.

\"L'azienda<\/center> <\/p>\n

A seconda del grado di importanza dell'incidente, le notifiche possono essere inviate tramite telefonate, SMS, email, creazione di eventi nel calendario di pianificazione, e messaggistica su Slack e Telegram. In Slack, possono essere creati automaticamente canali per discutere questioni legate alla risoluzione dell'incidente, ai quali vengono automaticamente collegati sia singoli dipendenti che interi team. <\/p>\n

Il sistema offre flessibili possibilit\u00e0 di espansione e personalizzazione (ad esempio, \u00e8 possibile configurare la gruppizzazione e il routing degli eventi secondo le proprie preferenze, definire regole e canali per la consegna delle notifiche). Per l'integrazione con sistemi esterni \u00e8 fornito un API e supporto Terraform. La gestione delle operazioni avviene tramite un'interfaccia web.

\"L'azienda<\/center>
\n
Fonte: opennet.ru<\/a> <\/p>","protected":false,"gt_translate_keys":[{"key":"rendered","format":"html"}]},"excerpt":{"rendered":"

\u041a\u043e\u043c\u043f\u0430\u043d\u0438\u044f Grafana Labs, \u0440\u0430\u0437\u0432\u0438\u0432\u0430\u044e\u0449\u0430\u044f \u043f\u043b\u0430\u0442\u0444\u043e\u0440\u043c\u0443 \u0432\u0438\u0437\u0443\u0430\u043b\u0438\u0437\u0430\u0446\u0438\u0438 \u0434\u0430\u043d\u043d\u044b\u0445 Grafana \u0438 \u0441\u0438\u0441\u0442\u0435\u043c\u0443 \u043c\u043e\u043d\u0438\u0442\u043e\u0440\u0438\u043d\u0433\u0430 Prometheus, \u043e\u0431\u044a\u044f\u0432\u0438\u043b\u0430 \u043e\u0431 \u043e\u0442\u043a\u0440\u044b\u0442\u0438\u0438 \u0438\u0441\u0445\u043e\u0434\u043d\u044b\u0445 \u0442\u0435\u043a\u0441\u0442\u043e\u0432 \u0441\u0438\u0441\u0442\u0435\u043c\u044b \u0440\u0435\u0430\u0433\u0438\u0440\u043e\u0432\u0430\u043d\u0438\u044f \u043d\u0430 \u0438\u043d\u0446\u0438\u0434\u0435\u043d\u0442\u044b OnCall, \u043f\u0440\u0435\u0434\u043d\u0430\u0437\u043d\u0430\u0447\u0435\u043d\u043d\u043e\u0439 \u0434\u043b\u044f \u043e\u0431\u0435\u0441\u043f\u0435\u0447\u0435\u043d\u0438\u044f \u0441\u043e\u0432\u043c\u0435\u0441\u0442\u043d\u043e\u0439 \u0440\u0430\u0431\u043e\u0442\u044b \u043a\u043e\u043c\u0430\u043d\u0434 \u043f\u043e \u0443\u0441\u0442\u0440\u0430\u043d\u0435\u043d\u0438\u044e \u0438 \u0440\u0430\u0437\u0431\u043e\u0440\u0443 \u0438\u043d\u0446\u0438\u0434\u0435\u043d\u0442\u043e\u0432. OnCall \u0440\u0430\u043d\u0435\u0435 \u043f\u043e\u0441\u0442\u0430\u0432\u043b\u044f\u043b\u0441\u044f \u0432 \u0444\u043e\u0440\u043c\u0435 \u043f\u0440\u043e\u043f\u0440\u0438\u0435\u0442\u0430\u0440\u043d\u043e\u0433\u043e \u043f\u0440\u043e\u0434\u0443\u043a\u0442\u0430 \u0438 \u0431\u044b\u043b \u043f\u0440\u0438\u043e\u0431\u0440\u0435\u0442\u0451\u043d Grafana \u0432 \u043f\u0440\u043e\u0446\u0435\u0441\u0441\u0435 \u043f\u043e\u0433\u043b\u043e\u0449\u0435\u043d\u0438\u044f \u043a\u043e\u043c\u043f\u0430\u043d\u0438\u0438 Amixr Inc. \u0432 \u043f\u0440\u043e\u0448\u043b\u043e\u043c \u0433\u043e\u0434\u0443. \u041a\u043e\u0434 \u043f\u0440\u043e\u0435\u043a\u0442\u0430 […]<\/p>\n","protected":false,"gt_translate_keys":[{"key":"rendered","format":"html"}]},"author":1,"featured_media":104436,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[702],"tags":[],"class_list":["post-104435","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news"],"aioseo_notices":[],"aioseo_head":"\n\t\t\n\t\n\t\n\t\n\t\n\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\n","aioseo_head_json":{"title":"\ud83e\udd47Grafana ha aperto il codice del sistema di risposta agli incidenti OnCall | ProHoster","description":"\u041a\u043e\u043c\u043f\u0430\u043d\u0438\u044f Grafana Labs, \u0440\u0430\u0437\u0432\u0438\u0432\u0430\u044e\u0449\u0430\u044f \u043f\u043b\u0430\u0442\u0444\u043e\u0440\u043c\u0443 \u0432\u0438\u0437\u0443\u0430\u043b\u0438\u0437\u0430\u0446\u0438\u0438 \u0434\u0430\u043d\u043d\u044b\u0445 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