{"id":35130,"date":"2019-10-31T22:02:28","date_gmt":"2019-10-31T19:02:28","guid":{"rendered":"https:\/\/prohoster.info\/blog\/chto-izvestno-o-sertifikatsii-itil-4\/"},"modified":"2019-10-31T22:02:28","modified_gmt":"2019-10-31T19:02:28","slug":"chto-izvestno-o-sertifikatsii-itil-4","status":"publish","type":"post","link":"https:\/\/prohoster.info\/it\/blog\/novosti-interneta\/chto-izvestno-o-sertifikatsii-itil-4","title":{"rendered":"Cosa si sa sulla certificazione ITIL 4","gt_translate_keys":[{"key":"rendered","format":"text"}]},"content":{"rendered":"<p>Quest'anno \u00e8 stata rilasciata la nuova versione di ITIL 4. Spieghiamo come avverr\u00e0 la certificazione dei professionisti nella gestione dei servizi IT secondo il nuovo standard.<\/p>\n<p><noindex><a rel=\"nofollow\" href=\"https:\/\/habr.com\/ru\/company\/it-guild\/blog\/455341\/\"><img decoding=\"async\" alt=\"Cosa si sa sulla certificazione ITIL 4\" src=\"\/wp-content\/uploads\/2019\/06\/c76e7ce8f76eedb33119a3038342fb56.jpeg\" style=\"display:block;margin: 0 auto;\" \/><\/a><\/noindex><noindex><a rel=\"nofollow\" name=\"habracut\"><\/a><\/noindex><br \/>\n<i>\/ Unsplash \/ <noindex><a rel=\"nofollow\" href=\"https:\/\/unsplash.com\/photos\/5fNmWej4tAA\">Helloquence<\/a><\/noindex><\/i><\/p>\n<h2>Come cambia il processo di certificazione<\/h2>\n<p>\nL'ultimo aggiornamento per la libreria ITIL 3 \u00e8 stato presentato otto anni fa. In questo periodo, l'industria IT ha subito notevoli cambiamenti e ha acquisito nuove tecnologie. Molte aziende hanno iniziato a implementare pratiche di gestione IT (come ITSM, basata su ITIL).<\/p>\n<p>Per adattarle al contesto mutato, gli esperti di Axelos, responsabili dello sviluppo della metodologia ITIL, hanno rilasciato all'inizio di quest'anno l'aggiornamento - ITIL 4. Sono emerse nuove aree di conoscenza, legate a un aumento della soddisfazione degli utenti, ai flussi di creazione di valore e a metodologie agili come Agile, Lean e DevOps.<\/p>\n<blockquote><p>Con le nuove pratiche sono cambiati anche gli approcci alla certificazione dei professionisti nella gestione dei servizi IT. In ITIL 3, il massimo riconoscimento nella struttura ITIL era l'ITIL Expert.<\/p>\n<p>Nella quarta versione, questo livello \u00e8 stato suddiviso in due direzioni: ITIL Management Professional e ITIL Strategic Leader. Il primo \u00e8 per i manager delle unit\u00e0 IT, mentre il secondo \u00e8 per i responsabili di reparti non legati alla tecnologia informatica (gli esperti che completano entrambi i corsi ottengono il titolo di ITIL Master).<\/p><\/blockquote>\n<p>\n<img decoding=\"async\" alt=\"Cosa si sa sulla certificazione ITIL 4\" src=\"\/wp-content\/uploads\/2019\/06\/c85288796e35a00e62f8ea493c269c52.jpeg\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<br \/>\nOgnuna di queste direzioni include il proprio insieme di esami (requisiti e programmi di studio in Axelos <noindex><a rel=\"nofollow\" href=\"https:\/\/www.axelos.com\/certifications\/itil-certifications\/itil-managing-professional-itil-4\">\u00e8 stato promesso<\/a><\/noindex> <noindex><a rel=\"nofollow\" href=\"https:\/\/www.axelos.com\/certifications\/itil-certifications\/itil-strategic-leader-itil-4\">ad agosto durante la conferenza Blackhat USA 2019. Un HSM \u00e8 un dispositivo esterno specializzato, progettato per conservare chiavi pubbliche e private utilizzate per generare firme digitali e per criptare dati.<\/a><\/noindex> verso la fine del 2019). Ma per avere la possibilit\u00e0 di sostenerli, bisogna superare la certificazione di base \u2014 ITIL 4 Foundation. Tutte le informazioni necessarie a riguardo sono state pubblicate all'inizio dell'anno.<\/p>\n<h2>Cosa include il livello base<\/h2>\n<p>\nA febbraio, Axelos <noindex><a rel=\"nofollow\" href=\"https:\/\/www.axelos.com\/itil-update\">hanno presentato<\/a><\/noindex> ha pubblicato il libro \"ITIL Foundation. ITIL 4 Edition\". Il suo obiettivo \u00e8 spiegare i concetti chiave e porre le basi per lo studio delle programmazioni avanzate.<\/p>\n<p>ITIL 4 Foundation copre i seguenti argomenti:<\/p>\n<ul>\n<li>Concetti fondamentali del service management;<\/li>\n<li>Obiettivo e componenti di ITIL;<\/li>\n<li>Obiettivi e definizioni chiave delle quindici pratiche ITIL;<\/li>\n<li>Approcci all'implementazione di ITIL;<\/li>\n<li>Quattro aspetti della gestione dei servizi;<\/li>\n<li>Approcci alla creazione del valore dei servizi e la loro interconnessione.<\/li>\n<\/ul>\n<p><\/p>\n<h2>Quali saranno le domande<\/h2>\n<p>\nL'esame \u00e8 composto da 40 domande. Per superarlo, \u00e8 necessario rispondere correttamente ad almeno 26 di esse (65%).<\/p>\n<p>Il livello di difficolt\u00e0 corrisponde a <noindex><a rel=\"nofollow\" href=\"https:\/\/en.wikipedia.org\/wiki\/Bloom's_taxonomy\">tassonomia di Bloom<\/a><\/noindex>, il che significa che gli studenti devono non solo rispondere alle domande, ma anche dimostrare la capacit\u00e0 di applicare le conoscenze nella pratica.<\/p>\n<blockquote><p>Una parte delle domande consiste in quesiti a scelta multipla con una o pi\u00f9 risposte corrette. Ci sono anche esercizi che richiedono di spiegare in forma scritta concetti chiave della gestione IT.<\/p><\/blockquote>\n<p>\nAd esempio, ci sono domande in cui \u00e8 necessario fornire definizioni di termini come servizio, utente o cliente. In un'altra domanda, dovrai elencare i componenti chiave del sistema di valore ITIL. Puoi trovare ulteriori esempi <noindex><a rel=\"nofollow\" href=\"https:\/\/www.itexpert.ru\/images\/EN_ITIL4_FND_2019_CandidateSyll.pdf\">in questo documento<\/a><\/noindex> di Axelos.<\/p>\n<p><img decoding=\"async\" alt=\"Cosa si sa sulla certificazione ITIL 4\" src=\"\/wp-content\/uploads\/2019\/06\/3cb4edbed918e0129d757521d1b80ff3.jpeg\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<i>\/ Unsplash \/ <noindex><a rel=\"nofollow\" href=\"https:\/\/unsplash.com\/photos\/75nbwHfDsnY\">Bethany Legg<\/a><\/noindex><\/i><\/p>\n<p>In caso di superamento dell'esame, il partecipante riceve il certificato \u00abITIL Foundation Certificate in IT Service Management. ITIL 4 Edition\u00bb. Con questo si pu\u00f2 procedere all'esame ITIL Management Professional e ITIL Strategic Leader.<\/p>\n<h2>Cosa altro bisogna sapere<\/h2>\n<p>\nI professionisti con certificazione ITIL 3 possono seguire l'intero percorso di esami, dal Foundation al Management Professional e al Strategic Leader, quando Axelos pubblicher\u00e0 tutti i requisiti.<\/p>\n<p>Un'alternativa all'aggiornamento dei certificati \u00e8 sostenere un esame \"correttivo\". Si chiama ITIL Managing Professional Transition. Per sostenerlo <noindex><a rel=\"nofollow\" href=\"https:\/\/www.axelos.com\/itil-update\">\u00e8 necessario avere<\/a><\/noindex> 17 punti in ITIL 3. Questo punteggio corrisponde al livello richiesto per l'esame di certificazione ITIL Expert.<\/p>\n<p>\n<i>Continueremo a seguire gli aggiornamenti di Axelos e pubblicheremo informazioni sui cambiamenti e le innovazioni pi\u00f9 significative di ITIL nel blog di Habr.<\/p>\n<p>Materiali correlati dal nostro blog aziendale:<\/p>\n<ul>\n<li><noindex><a rel=\"nofollow\" href=\"https:\/\/it-guild.com\/info\/blog\/trendy-itsm-fokus-na-udovletvorennost-sotrudnikov\/\">Tendenze ITSM: focus sulla soddisfazione dei dipendenti<\/a><\/noindex><\/li>\n<li><noindex><a rel=\"nofollow\" href=\"https:\/\/it-guild.com\/info\/blog\/pochemu-oblachnaya-itsm-sistema-idealna-dlya-srednikh-i-krupnykh-kompaniy\/\">Perch\u00e9 il sistema ITSM basato sul cloud \u00e8 ideale per le aziende di medie e grandi dimensioni<\/a><\/noindex><\/li>\n<li><noindex><a rel=\"nofollow\" href=\"https:\/\/it-guild.com\/info\/blog\/upravlenie-it-proektami-5-vyzovov-i-ikh-preodolenie\/\">Gestione dei progetti IT: 5 sfide e come affrontarle<\/a><\/noindex><\/li>\n<li><noindex><a rel=\"nofollow\" href=\"https:\/\/it-guild.com\/info\/blog\/kak-sozdat-i-nachat-ispolzovat-katalog-uslug-service-catalog\/\">Come creare e iniziare a utilizzare un catalogo di servizi<\/a><\/noindex><\/li>\n<li><noindex><a rel=\"nofollow\" href=\"https:\/\/it-guild.com\/info\/blog\/kak-sdelat-itil-bolee-klientoorientirovannoy\/\">Come rendere ITIL pi\u00f9 orientato al cliente<\/a><\/noindex><\/li>\n<\/ul>\n<p><\/i><br \/>\n<br \/>Fonte: <a content=\"nofollow\" rel=\"nofollow\" href=\"https:\/\/habr.com\/ru\/company\/it-guild\/blog\/455341\/\">habr.com<\/a><\/p>","protected":false,"gt_translate_keys":[{"key":"rendered","format":"html"}]},"excerpt":{"rendered":"<p>\u0412 \u044d\u0442\u043e\u043c \u0433\u043e\u0434\u0443 \u0432\u044b\u0448\u043b\u043e \u043e\u0431\u043d\u043e\u0432\u043b\u0435\u043d\u0438\u0435 ITIL 4. \u0420\u0430\u0441\u0441\u043a\u0430\u0437\u044b\u0432\u0430\u0435\u043c, \u043a\u0430\u043a \u0431\u0443\u0434\u0435\u0442 \u043f\u0440\u043e\u0445\u043e\u0434\u0438\u0442\u044c \u0441\u0435\u0440\u0442\u0438\u0444\u0438\u043a\u0430\u0446\u0438\u044f \u0441\u043f\u0435\u0446\u0438\u0430\u043b\u0438\u0441\u0442\u043e\u0432 \u0432 \u043e\u0431\u043b\u0430\u0441\u0442\u0438 \u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u044f \u0418\u0422-\u0443\u0441\u043b\u0443\u0433\u0430\u043c\u0438 \u043f\u043e \u043d\u043e\u0432\u043e\u043c\u0443 \u0441\u0442\u0430\u043d\u0434\u0430\u0440\u0442\u0443. \/ Unsplash \/ Helloquence \u041a\u0430\u043a \u043c\u0435\u043d\u044f\u0435\u0442\u0441\u044f \u043f\u0440\u043e\u0446\u0435\u0441\u0441 \u0441\u0435\u0440\u0442\u0438\u0444\u0438\u043a\u0430\u0446\u0438\u0438 \u041f\u043e\u0441\u043b\u0435\u0434\u043d\u0435\u0435 \u043e\u0431\u043d\u043e\u0432\u043b\u0435\u043d\u0438\u0435 \u0434\u043b\u044f \u0431\u0438\u0431\u043b\u0438\u043e\u0442\u0435\u043a\u0438 ITIL 3 \u0431\u044b\u043b\u043e \u043f\u0440\u0435\u0434\u0441\u0442\u0430\u0432\u043b\u0435\u043d\u043e \u0432\u043e\u0441\u0435\u043c\u044c \u043b\u0435\u0442 \u043d\u0430\u0437\u0430\u0434. \u0417\u0430 \u044d\u0442\u043e \u0432\u0440\u0435\u043c\u044f \u0418\u0422-\u0438\u043d\u0434\u0443\u0441\u0442\u0440\u0438\u044f \u043f\u0440\u0435\u0442\u0435\u0440\u043f\u0435\u043b\u0430 \u0437\u043d\u0430\u0447\u0438\u0442\u0435\u043b\u044c\u043d\u044b\u0435 \u0438\u0437\u043c\u0435\u043d\u0435\u043d\u0438\u044f \u0438 \u00ab\u043e\u0431\u0440\u043e\u0441\u043b\u0430\u00bb \u043d\u043e\u0432\u044b\u043c\u0438 \u0442\u0435\u0445\u043d\u043e\u043b\u043e\u0433\u0438\u044f\u043c\u0438. \u041c\u043d\u043e\u0433\u0438\u0435 \u043a\u043e\u043c\u043f\u0430\u043d\u0438\u0438 \u043d\u0430\u0447\u0430\u043b\u0438 \u0432\u043d\u0435\u0434\u0440\u044f\u0442\u044c \u043f\u0440\u0430\u043a\u0442\u0438\u043a\u0438 [&hellip;]<\/p>\n","protected":false,"gt_translate_keys":[{"key":"rendered","format":"html"}]},"author":1,"featured_media":26413,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[702],"tags":[],"class_list":["post-35130","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-novosti-interneta"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 5.0.0.1 - aioseo.com -->\n\t<meta name=\"description\" content=\"\u0412 \u044d\u0442\u043e\u043c \u0433\u043e\u0434\u0443 \u0432\u044b\u0448\u043b\u043e \u043e\u0431\u043d\u043e\u0432\u043b\u0435\u043d\u0438\u0435 ITIL 4. \u0420\u0430\u0441\u0441\u043a\u0430\u0437\u044b\u0432\u0430\u0435\u043c, \u043a\u0430\u043a \u0431\u0443\u0434\u0435\u0442 \u043f\u0440\u043e\u0445\u043e\u0434\u0438\u0442\u044c \u0441\u0435\u0440\u0442\u0438\u0444\u0438\u043a\u0430\u0446\u0438\u044f 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\u0420\u0430\u0441\u0441\u043a\u0430\u0437\u044b\u0432\u0430\u0435\u043c, \u043a\u0430\u043a \u0431\u0443\u0434\u0435\u0442 \u043f\u0440\u043e\u0445\u043e\u0434\u0438\u0442\u044c \u0441\u0435\u0440\u0442\u0438\u0444\u0438\u043a\u0430\u0446\u0438\u044f \u0441\u043f\u0435\u0446\u0438\u0430\u043b\u0438\u0441\u0442\u043e\u0432 \u0432 \u043e\u0431\u043b\u0430\u0441\u0442\u0438 \u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u044f \u0418\u0422-\u0443\u0441\u043b\u0443\u0433\u0430\u043c\u0438 \u043f\u043e \u043d\u043e\u0432\u043e\u043c\u0443 \u0441\u0442\u0430\u043d\u0434\u0430\u0440\u0442\u0443. \/ Unsplash \/ Helloquence \u041a\u0430\u043a \u043c\u0435\u043d\u044f\u0435\u0442\u0441\u044f \u043f\u0440\u043e\u0446\u0435\u0441\u0441 \u0441\u0435\u0440\u0442\u0438\u0444\u0438\u043a\u0430\u0446\u0438\u0438 \u041f\u043e\u0441\u043b\u0435\u0434\u043d\u0435\u0435 \u043e\u0431\u043d\u043e\u0432\u043b\u0435\u043d\u0438\u0435 \u0434\u043b\u044f \u0431\u0438\u0431\u043b\u0438\u043e\u0442\u0435\u043a\u0438 ITIL 3 \u0431\u044b\u043b\u043e \u043f\u0440\u0435\u0434\u0441\u0442\u0430\u0432\u043b\u0435\u043d\u043e \u0432\u043e\u0441\u0435\u043c\u044c \u043b\u0435\u0442 \u043d\u0430\u0437\u0430\u0434. \u0417\u0430 \u044d\u0442\u043e \u0432\u0440\u0435\u043c\u044f \u0418\u0422-\u0438\u043d\u0434\u0443\u0441\u0442\u0440\u0438\u044f \u043f\u0440\u0435\u0442\u0435\u0440\u043f\u0435\u043b\u0430 \u0437\u043d\u0430\u0447\u0438\u0442\u0435\u043b\u044c\u043d\u044b\u0435 \u0438\u0437\u043c\u0435\u043d\u0435\u043d\u0438\u044f \u0438 \u00ab\u043e\u0431\u0440\u043e\u0441\u043b\u0430\u00bb \u043d\u043e\u0432\u044b\u043c\u0438 \u0442\u0435\u0445\u043d\u043e\u043b\u043e\u0433\u0438\u044f\u043c\u0438. \u041c\u043d\u043e\u0433\u0438\u0435 \u043a\u043e\u043c\u043f\u0430\u043d\u0438\u0438 \u043d\u0430\u0447\u0430\u043b\u0438 \u0432\u043d\u0435\u0434\u0440\u044f\u0442\u044c \u043f\u0440\u0430\u043a\u0442\u0438\u043a\u0438\" \/>\n\t\t<meta property=\"og:url\" content=\"https:\/\/prohoster.info\/it\/blog\/novosti-interneta\/chto-izvestno-o-sertifikatsii-itil-4\" \/>\n\t\t<meta property=\"og:image\" content=\"https:\/\/prohoster.info\/wp-content\/uploads\/2021\/11\/logo-350.jpg\" \/>\n\t\t<meta property=\"og:image:secure_url\" content=\"https:\/\/prohoster.info\/wp-content\/uploads\/2021\/11\/logo-350.jpg\" \/>\n\t\t<meta property=\"og:image:width\" content=\"350\" \/>\n\t\t<meta property=\"og:image:height\" content=\"350\" \/>\n\t\t<meta property=\"article:published_time\" content=\"2019-10-31T19:02:28+00:00\" \/>\n\t\t<meta property=\"article:modified_time\" content=\"2019-10-31T19:02:28+00:00\" \/>\n\t\t<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/prohoster\" \/>\n\t\t<meta property=\"article:author\" content=\"https:\/\/www.facebook.com\/prohoster\" \/>\n\t\t<!-- All in One SEO -->\n\n","aioseo_head_json":{"title":"\ud83e\udd47Cosa si sa sulla certificazione ITIL 4 | ProHoster","description":"Quest'anno \u00e8 stato rilasciato un aggiornamento di ITIL 4. Spieghiamo come si svolger\u00e0 la certificazione degli specialisti nel settore della gestione dei servizi IT secondo il nuovo standard. \/ Unsplash \/ Helloquence Come cambia il processo di certificazione L'ultimo aggiornamento della libreria ITIL 3 \u00e8 stato presentato otto anni fa. Durante questo periodo, l'industria IT ha subito notevoli cambiamenti e si \u00e8 \"arricchita\" di nuove tecnologie. Molte aziende hanno iniziato a implementare pratiche","canonical_url":"https:\/\/prohoster.info\/it\/blog\/novosti-interneta\/chto-izvestno-o-sertifikatsii-itil-4","robots":"max-image-preview:large","keywords":"","webmasterTools":{"miscellaneous":""},"schema":null,"og:locale":"it_IT","og:site_name":"ProHoster | \u041a\u0443\u043f\u0438\u0442\u044c \u043d\u0430\u0434\u0435\u0436\u043d\u044b\u0439 \u0445\u043e\u0441\u0442\u0438\u043d\u0433 \u0434\u043b\u044f \u0441\u0430\u0439\u0442\u043e\u0432 \u0441 \u0437\u0430\u0449\u0438\u0442\u043e\u0439 \u043e\u0442 DDoS, VPS VDS \u0441\u0435\u0440\u0432\u0435\u0440\u044b","og:type":"article","og:title":"\ud83e\udd47\u0427\u0442\u043e \u0438\u0437\u0432\u0435\u0441\u0442\u043d\u043e \u043e \u0441\u0435\u0440\u0442\u0438\u0444\u0438\u043a\u0430\u0446\u0438\u0438 ITIL 4 | ProHoster","og:description":"\u0412 \u044d\u0442\u043e\u043c \u0433\u043e\u0434\u0443 \u0432\u044b\u0448\u043b\u043e \u043e\u0431\u043d\u043e\u0432\u043b\u0435\u043d\u0438\u0435 ITIL 4. \u0420\u0430\u0441\u0441\u043a\u0430\u0437\u044b\u0432\u0430\u0435\u043c, \u043a\u0430\u043a \u0431\u0443\u0434\u0435\u0442 \u043f\u0440\u043e\u0445\u043e\u0434\u0438\u0442\u044c \u0441\u0435\u0440\u0442\u0438\u0444\u0438\u043a\u0430\u0446\u0438\u044f \u0441\u043f\u0435\u0446\u0438\u0430\u043b\u0438\u0441\u0442\u043e\u0432 \u0432 \u043e\u0431\u043b\u0430\u0441\u0442\u0438 \u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u044f \u0418\u0422-\u0443\u0441\u043b\u0443\u0433\u0430\u043c\u0438 \u043f\u043e \u043d\u043e\u0432\u043e\u043c\u0443 \u0441\u0442\u0430\u043d\u0434\u0430\u0440\u0442\u0443. \/ Unsplash \/ Helloquence \u041a\u0430\u043a \u043c\u0435\u043d\u044f\u0435\u0442\u0441\u044f \u043f\u0440\u043e\u0446\u0435\u0441\u0441 \u0441\u0435\u0440\u0442\u0438\u0444\u0438\u043a\u0430\u0446\u0438\u0438 \u041f\u043e\u0441\u043b\u0435\u0434\u043d\u0435\u0435 \u043e\u0431\u043d\u043e\u0432\u043b\u0435\u043d\u0438\u0435 \u0434\u043b\u044f \u0431\u0438\u0431\u043b\u0438\u043e\u0442\u0435\u043a\u0438 ITIL 3 \u0431\u044b\u043b\u043e \u043f\u0440\u0435\u0434\u0441\u0442\u0430\u0432\u043b\u0435\u043d\u043e \u0432\u043e\u0441\u0435\u043c\u044c \u043b\u0435\u0442 \u043d\u0430\u0437\u0430\u0434. \u0417\u0430 \u044d\u0442\u043e \u0432\u0440\u0435\u043c\u044f \u0418\u0422-\u0438\u043d\u0434\u0443\u0441\u0442\u0440\u0438\u044f \u043f\u0440\u0435\u0442\u0435\u0440\u043f\u0435\u043b\u0430 \u0437\u043d\u0430\u0447\u0438\u0442\u0435\u043b\u044c\u043d\u044b\u0435 \u0438\u0437\u043c\u0435\u043d\u0435\u043d\u0438\u044f \u0438 \u00ab\u043e\u0431\u0440\u043e\u0441\u043b\u0430\u00bb \u043d\u043e\u0432\u044b\u043c\u0438 \u0442\u0435\u0445\u043d\u043e\u043b\u043e\u0433\u0438\u044f\u043c\u0438. \u041c\u043d\u043e\u0433\u0438\u0435 \u043a\u043e\u043c\u043f\u0430\u043d\u0438\u0438 \u043d\u0430\u0447\u0430\u043b\u0438 \u0432\u043d\u0435\u0434\u0440\u044f\u0442\u044c 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