{"id":39510,"date":"2019-10-31T22:34:37","date_gmt":"2019-10-31T19:34:37","guid":{"rendered":"https:\/\/prohoster.info\/blog\/telefonnye-oprosy-i-poisk-v-crm-v-3cx-cfd-novyj-plagin-wp-live-chat-support-obnovlenie-prilozheniya-dlya-android\/"},"modified":"2019-10-31T22:34:37","modified_gmt":"2019-10-31T19:34:37","slug":"telefonnye-oprosy-i-poisk-v-crm-v-3cx-cfd-novyj-plagin-wp-live-chat-support-obnovlenie-prilozheniya-dlya-android","status":"publish","type":"post","link":"https:\/\/prohoster.info\/it\/blog\/administrirovanie\/telefonnye-oprosy-i-poisk-v-crm-v-3cx-cfd-novyj-plagin-wp-live-chat-support-obnovlenie-prilozheniya-dlya-android","title":{"rendered":"Sondaggi telefonici e ricerca nel CRM in 3CX CFD, nuovo plugin WP-Live Chat Support, aggiornamento dell'app per Android","gt_translate_keys":[{"key":"rendered","format":"text"}]},"content":{"rendered":"<p>Negli ultimi due settimane abbiamo presentato alcune interessanti novit\u00e0 e un nuovo prodotto. Tutte queste aggiunte e miglioramenti sono in linea con la politica di 3CX per creare una soluzione di call center multicanale accessibile basata su UC.<br \/>\n\u00a0\u00a0<\/p>\n<h2>Aggiornamento 3CX CFD \u2014 componenti Sondaggio e Ricerca in CRM<\/h2>\n<p>\nIl rilascio fresco dell'aggiornamento 3CX Call Flow Designer (CFD) 3 ha ricevuto un nuovo componente Sondaggio (Survey), che consente agli utenti senza competenze di programmazione di creare sondaggi telefonici automatizzati. Per creare un sondaggio si utilizza una guida visuale per configurare il componente.<noindex><a rel=\"nofollow\" name=\"habracut\"><\/a><\/noindex><\/p>\n<p>\u00a0<img decoding=\"async\" alt=\"Sondaggi telefonici e ricerca nel CRM in 3CX CFD, nuovo plugin WP-Live Chat Support, aggiornamento dell&#039;app per Android\" src=\"\/wp-content\/uploads\/2019\/10\/47c9234683548d7a0d60e77ee22a83cc.jpg\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<br \/>\nFino ad ora, la creazione di sondaggi telefonici in 3CX richiedeva il coinvolgimento di un programmatore, che impostava diversi componenti CFD e collegava il loro codice in C#. Su richiesta degli utenti, abbiamo creato un componente Survey pronto all'uso con le seguenti funzionalit\u00e0:<\/p>\n<ul>\n<li>Pronuncia messaggi generali, come un saluto all'inizio del sondaggio e una notifica al termine dello stesso.\n<\/li>\n<li>Pone domande di vari tipi: \u2018S\u00ec \/ No\u2019, \u2018valutazione da \/ a\u2019 e pu\u00f2 semplicemente registrare una risposta vocale.\n<\/li>\n<li>Raccoglie le risposte degli utenti in un file CSV, aggiungendo, se necessario, informazioni aggiuntive.\n<\/li>\n<\/ul>\n<p>\nNella nuova versione di CFD \u00e8 stato introdotto il componente Cerca in CRM (CRM Lookup). Questo permette di estrarre dati da un sistema CRM collegato a 3CX. La CRM si collega a 3CX come al solito, nell'interfaccia di gestione di 3CX. I dati ottenuti dalla richiesta vengono inviati per ulteriori elaborazioni all'applicazione vocale CFD.<\/p>\n<p><img decoding=\"async\" alt=\"Sondaggi telefonici e ricerca nel CRM in 3CX CFD, nuovo plugin WP-Live Chat Support, aggiornamento dell&#039;app per Android\" src=\"\/wp-content\/uploads\/2019\/10\/de3396bc4a5dbb8970601e5e1a86a514.jpg\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<br \/>\nUn esempio tipico di utilizzo del componente:<\/p>\n<ol>\n<li>In caso di chiamata in arrivo, l'ID chiamante del cliente viene trasmesso al CRM.\n<\/li>\n<li>Se il cliente con tale ID chiamante viene trovato, la richiesta estrae dal CRM il numero interno del manager assegnato a questo cliente.\n<\/li>\n<li>L'applicazione CFD riceve il numero interno e trasferisce la chiamata (utilizzando il componente Transfer) al numero interno del manager.\n<\/li>\n<\/ol>\n<p>\nIn questo modo, il cliente \u00e8 sempre indirizzato al proprio manager di riferimento. In precedenza, CFD non disponeva di uno strumento cos\u00ec utile, e richiedeva un'interazione complessa di pi\u00f9 componenti, che dovevano essere coordinati, nuovamente, da uno sviluppatore qualificato.<\/p>\n<p>Ripetiamo: per utilizzare CRM Lookup, \u00e8 necessario prima collegare a 3CX uno di <noindex><a rel=\"nofollow\" href=\"https:\/\/www.3cx.ru\/crm-integration\/\">questi sistemi CRM<\/a><\/noindex>, e se la tua CRM non \u00e8 presente nell'elenco, utilizza il <noindex><a rel=\"nofollow\" href=\"https:\/\/www.3cx.com\/docs\/crm-integration\/\">3CX REST API<\/a><\/noindex>.<br \/>\nPer lavorare con 3CX CFD v16 Update 3 \u00e8 necessaria la <noindex><a rel=\"nofollow\" href=\"https:\/\/habr.com\/ru\/company\/3cx\/blog\/470521\/\">3CX V16 Update 3<\/a><\/noindex>.<\/p>\n<ul>\n<li><noindex><a rel=\"nofollow\" href=\"http:\/\/downloads.3cx.com\/downloads\/3CXCallFlowDesigner.exe\">Scarica Call Flow Designer<\/a><\/noindex>\n<\/li>\n<li><noindex><a rel=\"nofollow\" href=\"https:\/\/www.3cx.com\/docs\/manual\/call-flow-designer-manual\/\">Documentazione di Call Flow Designer<\/a><\/noindex>\n<\/li>\n<li><noindex><a rel=\"nofollow\" href=\"https:\/\/www.3cx.com\/blog\/change-log\/vad-change-log\/\">Registro completo delle modifiche<\/a><\/noindex>\n<\/li>\n<\/ul>\n<p><\/p>\n<h2>3CX acquisisce il plugin WP-Live Chat per i contact center multicanale<\/h2>\n<p>\nRecentemente abbiamo acquisito <noindex><a rel=\"nofollow\" href=\"http:\/\/www.3cx.com\/wp-live-chat\/\">WP-Live Chat Support<\/a><\/noindex> \u2013 un popolare plugin di chat con i visitatori del sito che offre analisi in tempo reale. \u00c8 la chat pi\u00f9 popolare per WordPress, con oltre 1 milione di download e oltre 1000 download giornalieri. L'acquisizione della tecnologia WP-Live Chat segue il rilascio del nostro plugin <noindex><a rel=\"nofollow\" href=\"https:\/\/habr.com\/ru\/company\/3cx\/blog\/446196\/\">3CX Live Chat<\/a><\/noindex>, presentato insieme a 3CX v16. Tutti questi passaggi sono finalizzati a realizzare un contact center multicanale conveniente e standardizzato al prezzo pi\u00f9 accessibile.<\/p>\n<p>Per riferimento: WP-Live Chat \u00e8 stato rilasciato nel 2014 dalla societ\u00e0 sudafricana Code Cabin \u2013 sviluppatore di soluzioni per l'e-commerce. 3CX continuer\u00e0 a sviluppare WP-Live Chat Support, che sar\u00e0 disponibile gratuitamente anche come prodotto separato. A differenza del <noindex><a rel=\"nofollow\" href=\"https:\/\/www.3cx.ru\/ip-pbx\/wordpress-live-chat-talk\/\">3CX Live Chat &amp; Talk<\/a><\/noindex>, WP-Live Chat non include comunicazione audio \/ video con i visitatori del sito, ma offre un'ampia analisi delle azioni online degli utenti.<\/p>\n<h2>Aggiornamento 3CX per Android Beta<\/h2>\n<p>\nUn'altra beta dell'app 3CX per Android ha ricevuto diversi miglioramenti significativi, basati sul vostro feedback.<\/p>\n<p>Se il telefono si spostava al di fuori della rete locale (e la connessione per indirizzo IP veniva cambiata in connessione per FQDN), a volte si verificava l'errore \u00abrequest failed error\u00bb durante il tentativo di chiamata. Ora il problema \u00e8 stato risolto.<\/p>\n<p>Insieme al nome dell'abbonato (nelle interfacce delle applicazioni Stato e Chat) ora viene visualizzato il nome della centrale telefonica 3CX remota (collegata tramite trunk intersede). Questo \u00e8 utile se nell'organizzazione ci sono due dipendenti con lo stesso nome, ma che lavorano in uffici diversi (collegati a diverse centrali 3CX). Inoltre, il nome della centrale ora viene visualizzato accanto al Caller ID del dipendente. Questo consente di comprendere rapidamente da quale ufficio \/ con quale centrale si sta ricevendo la chiamata.<\/p>\n<p>\u00c8 stata anche aggiornata l'interfaccia per l'ascolto della posta vocale. Ora puoi vedere un elenco completo dei messaggi con le opzioni disponibili. Seleziona l'opzione corretta e il messaggio verr\u00e0 riprodotto nel lettore integrato di Google Play Music.<\/p>\n<p><center><div class=\"youtube-placeholder\" data-id=\"X91mDlxsiuU\" onclick=\"loadVideo(this)\">\r\n        <img decoding=\"async\" src=\"https:\/\/img.youtube.com\/vi\/X91mDlxsiuU\/hqdefault.jpg\" alt=\"Riproduci video\" loading=\"lazy\" width=\"480\" height=\"360\" style=\"width:100%;height:auto;\">\r\n        <div class=\"play-button\"><\/div>\r\n    <\/div><\/center><br \/>\nAltri miglioramenti di 3CX per Android Beta:<\/p>\n<ul>\n<li>Aggiunta l'opzione \u00abNon chiedere pi\u00f9\u00bb quando si concede accesso all'applicazione alla rubrica del telefono.\n<\/li>\n<li>I file trasferiti vengono caricati in una cartella dedicata, secondo le linee guida per lo sviluppo per Android 10.\n<\/li>\n<li>Il nuovo filtro a discesa per i contatti consente di mostrare tutti i contatti, solo i contatti 3CX o solo i contatti del dispositivo Android.\n<\/li>\n<li>Il numero massimo di partecipanti a una conferenza \u00e8 3 per impostazione predefinita. Per conferenze con un numero maggiore di partecipanti, utilizzare il Pianificatore di conferenze.\n<\/li>\n<\/ul>\n<p>\n\u00c8 possibile installare l'app collegandosi a <noindex><a rel=\"nofollow\" href=\"https:\/\/play.google.com\/apps\/testing\/com.tcx.sipphone14\">programmazione Beta di 3CX per Android<\/a><\/noindex>. Se si riscontrano problemi con l'app o si desidera fornire dei suggerimenti, lasciare un feedback su <noindex><a rel=\"nofollow\" href=\"https:\/\/www.3cx.com\/community\/forums\/android.34\/\">forum<\/a><\/noindex>.<\/p>\n<ul>\n<li><noindex><a rel=\"nofollow\" href=\"https:\/\/www.3cx.com\/blog\/change-log\/3cxphone-android-build-history\/\">Registro completo delle modifiche<\/a><\/noindex>.\n<\/li>\n<\/ul>\n<p>Fonte: <a content=\"nofollow\" rel=\"nofollow\" href=\"https:\/\/habr.com\/ru\/company\/3cx\/blog\/473318\/\">habr.com<\/a><\/p>","protected":false,"gt_translate_keys":[{"key":"rendered","format":"html"}]},"excerpt":{"rendered":"<p>\u0417\u0430 \u043f\u043e\u0441\u043b\u0435\u0434\u043d\u0438\u0435 \u043f\u0430\u0440\u0443 \u043d\u0435\u0434\u0435\u043b\u044c \u043c\u044b \u043f\u0440\u0435\u0434\u0441\u0442\u0430\u0432\u0438\u043b\u0438 \u043d\u0435\u0441\u043a\u043e\u043b\u044c\u043a\u043e \u0438\u043d\u0442\u0435\u0440\u0435\u0441\u043d\u044b\u0445 \u043e\u0431\u043d\u043e\u0432\u043b\u0435\u043d\u0438\u0439 \u0438 \u043e\u0434\u0438\u043d \u043d\u043e\u0432\u044b\u0439 \u043f\u0440\u043e\u0434\u0443\u043a\u0442. \u0412\u0441\u0435 \u044d\u0442\u0438 \u043d\u043e\u0432\u0438\u043d\u043a\u0438 \u0438 \u0443\u043b\u0443\u0447\u0448\u0435\u043d\u0438\u044f \u0441\u043e\u043e\u0442\u0432\u0435\u0442\u0441\u0442\u0432\u0443\u044e\u0442 \u043f\u043e\u043b\u0438\u0442\u0438\u043a\u0435 3CX \u043f\u043e \u0441\u043e\u0437\u0434\u0430\u043d\u0438\u044e \u043d\u0430 \u0431\u0430\u0437\u0435 UC \u0410\u0422\u0421 \u0434\u043e\u0441\u0442\u0443\u043f\u043d\u043e\u0433\u043e \u043c\u0443\u043b\u044c\u0442\u0438\u043a\u0430\u043d\u0430\u043b\u044c\u043d\u043e\u0433\u043e \u043a\u043e\u043b\u043b-\u0446\u0435\u043d\u0442\u0440\u0430. \u00a0\u00a0 \u041e\u0431\u043d\u043e\u0432\u043b\u0435\u043d\u0438\u0435 3CX CFD \u2014 \u043a\u043e\u043c\u043f\u043e\u043d\u0435\u043d\u0442\u044b \u041e\u043f\u0440\u043e\u0441 \u0438 \u041f\u043e\u0438\u0441\u043a \u0432 CRM \u0421\u0432\u0435\u0436\u0438\u0439 \u0440\u0435\u043b\u0438\u0437 3CX Call Flow Designer (CFD) Update 3 \u043f\u043e\u043b\u0443\u0447\u0438\u043b \u043d\u043e\u0432\u044b\u0439 \u043a\u043e\u043c\u043f\u043e\u043d\u0435\u043d\u0442 \u041e\u043f\u0440\u043e\u0441 (Survey), [&hellip;]<\/p>\n","protected":false,"gt_translate_keys":[{"key":"rendered","format":"html"}]},"author":1,"featured_media":39511,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[688],"tags":[],"class_list":["post-39510","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-administrirovanie"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 4.9.10 - aioseo.com -->\n\t<meta name=\"description\" content=\"\u0417\u0430 \u043f\u043e\u0441\u043b\u0435\u0434\u043d\u0438\u0435 \u043f\u0430\u0440\u0443 \u043d\u0435\u0434\u0435\u043b\u044c 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Tutte queste novit\u00e0 e miglioramenti sono in linea con la politica di 3CX di creare un centro chiamate multicanale accessibile basato su UC. Aggiornamento 3CX CFD: componenti Sondaggio e Ricerca in CRM. 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