{"id":36796,"date":"2019-10-31T22:13:50","date_gmt":"2019-10-31T19:13:50","guid":{"rendered":"https:\/\/prohoster.info\/blog\/tehpodderzhka-na-raz-dva-tri\/"},"modified":"2019-10-31T22:13:50","modified_gmt":"2019-10-31T19:13:50","slug":"tehpodderzhka-na-raz-dva-tri","status":"publish","type":"post","link":"https:\/\/prohoster.info\/lv\/blog\/administrirovanie\/tehpodderzhka-na-raz-dva-tri","title":{"rendered":"Technical support on one\u2026 two\u2026 three\u2026","gt_translate_keys":[{"key":"rendered","format":"text"}]},"content":{"rendered":"<p>K\u0101p\u0113c jums ir nepiecie\u0161ama \u012bpa\u0161a programmat\u016bra tehniskajai atbalstam, \u012bpa\u0161i, ja jums jau ir k\u013c\u016bdu izseko\u0161anas r\u012bks, CRM un e-pasts? Maz ticams, ka k\u0101ds ir par to dom\u0101jis, jo, visticam\u0101k, uz\u0146\u0113mumiem ar sp\u0113c\u012bgu tehnisko atbalstu jau sen ir pal\u012bdz\u012bbas dienesta sist\u0113ma, bet p\u0101r\u0113jie risina klientu piepras\u012bjumus un pieteikumus \"uz ce\u013cgaliem\", piem\u0113ram, izmantojot e-pastu. Tas ir b\u012bstami: ja ir klientu piepras\u012bjumi, tiem ir j\u0101b\u016bt apstr\u0101d\u0101tiem un uzglab\u0101tiem t\u0101, lai neb\u016btu \"pieteikums sl\u0113gts un aizmirsts\", \"pieteikums aizmirsts un sl\u0113gts\", \"pieteikums 7 m\u0113ne\u0161us atrodas status\u0101 \"inform\u0101cijas preciz\u0113\u0161ana\"\", \"piepras\u012bjums zaud\u0113ts\", \"oj, piedodiet\" (univers\u0101la atbilde uz visiem nepareizas r\u012bc\u012bbas gad\u012bjumiem \u2014 gandr\u012bz k\u0101 cilv\u0113ka iz\u0146\u0113mums). M\u0113s esam IT uz\u0146\u0113mums, kas ir izg\u0101jis ce\u013cu no nepiecie\u0161am\u012bbas p\u0113c bi\u013ce\u0161u sist\u0113mas l\u012bdz t\u0101s ra\u017eo\u0161anai. Mums ir st\u0101sts, un m\u0113s jums to izst\u0101st\u012bsim.<\/p>\n<p><noindex><a rel=\"nofollow\" href=\"https:\/\/habr.com\/ru\/company\/regionsoft\/blog\/460008\/\"><img decoding=\"async\" alt=\"Technical support on one\u2026 two\u2026 three\u2026\" src=\"\/wp-content\/uploads\/2019\/08\/538413b8bac8231dca6148b814094fc7.png\" style=\"display:block;margin: 0 auto;\" \/><\/a><\/noindex><br \/>\n<noindex><a rel=\"nofollow\" name=\"habracut\"><\/a><\/noindex><\/p>\n<h2>Kozl\u012btis bez kurp\u0113m<\/h2>\n<p>\n13 gadus m\u0113s izstr\u0101d\u0101jam CRM sist\u0113mu, kas burtiski ir \"m\u016bsu viss\": pirmk\u0101rt, tas ir flagma\u0146u izstr\u0101de, ap kuru grie\u017eas visa p\u0101r\u0113j\u0101 programmat\u016bra, otrk\u0101rt, tas ir vair\u0101k nek\u0101 6000 klientu... \u0160eit ir v\u0113rts apst\u0101ties un apzin\u0101ties, ka m\u016bsu ne tik lielajai atbalsta komandai un in\u017eenieriem 6000 klientu, no kuriem da\u017eiem ir probl\u0113mas, jaut\u0101jumi, piepras\u012bjumi utt. \u2014 tas ir cunami. M\u016bs gl\u0101ba skaidra reakcijas sist\u0113ma un m\u016bsu CRM, kur\u0101 m\u0113s re\u0123istr\u0113j\u0101m klientu piepras\u012bjumus. Ta\u010du, izn\u0101kot RegionSoft CRM 7.0 versijai, m\u0113s s\u0101k\u0101m sa\u0146emt maksim\u0101las slodzes darbiniekiem un v\u0113l\u0113j\u0101mies vieglu, vienk\u0101r\u0161u, uzticamu risin\u0101jumu, kas b\u016btu k\u0101 AK-47, lai in\u017eenieri un klientu apkalpo\u0161anas vad\u012bt\u0101ji nesajuktu \"zem k\u0101j\u0101m\" sist\u0113m\u0101, un klientu karte nepiespr\u0101dz\u0113tos ac\u012bmredzamiem kol\u0113\u0123iem.\u00a0<\/p>\n<p>M\u0113s izskan\u0113j\u0101m tirgu, p\u0101rbaud\u012bj\u0101m Krievijas un import\u0113tus pied\u0101v\u0101jumus ar \u2014 desk un -support nosaukumos. Tas bija interesants izskats, kur\u0101 m\u0113s saprat\u0101m 2 lietas:<\/p>\n<ul>\n<li>vienk\u0101r\u0161u risin\u0101jumu princip\u0101 nav, visur ir virkni k\u0101du piedevu, kuras mums jau ir CRM, un ieg\u0101d\u0101ties otro CRM no pieg\u0101d\u0101t\u0101ja CRM ir vismaz d\u012bvaini;\n<\/li>\n<li>M\u0113s negaid\u012bti s\u0101k\u0101m just l\u012bdzi ne-IT uz\u0146\u0113mumiem: gandr\u012bz visa l\u012bdz\u012bga programmat\u016bra ir orient\u0113ta uz IT, un nelieliem uz\u0146\u0113mumiem no cit\u0101m jom\u0101m ir j\u0101maks\u0101 vai nu par funkcionalit\u0101ti, ko vi\u0146i neizmanto, vai j\u0101izv\u0113las starp \u013coti \u0161auru programmat\u016bras izv\u0113li (tas nav k\u0101 100+ CRM tirg\u016b!). Un tom\u0113r liel\u0101k\u0101 da\u013ca m\u016bsu klientu ir tie\u0161i t\u0101di!\n<\/li>\n<\/ul>\n<p>\nIr pien\u0101cis laiks aizv\u0113rt p\u0101rl\u016bkprogrammas un atv\u0113rt IDE. K\u0101 tas bie\u017ei ir IT jom\u0101, ja v\u0113lies \u0113rtu programmat\u016bru \u2014 izveido to pats. M\u0113s to izveidoj\u0101m: m\u0101ko\u0146programma, kas ir viegla un \u0113rta, ko var iestat\u012bt jebkur\u0101 p\u0101rl\u016bk\u0101 5 min\u016b\u0161u laik\u0101, kur\u0101 var iek\u013cauties 30 min\u016bt\u0113s ikviens \u2014 gan in\u017eenieris, gan p\u0101rdo\u0161anas speci\u0101liste, gan zvanu centra darbinieks \u2014 jebkur\u0161 darbinieks, kur\u0161 prot str\u0101d\u0101t ar p\u0101rl\u016bkprogrammu. T\u0101 m\u0113s izstr\u0101d\u0101j\u0101m <noindex><a rel=\"nofollow\" href=\"https:\/\/www.zedline.ru\/\"><b>ZEDLine Support<\/b><\/a><\/noindex>.\u00a0<\/p>\n<p>Tehnisk\u0101 palai\u0161ana notika m\u0113nesi agr\u0101k, un m\u016bsu klienti jau nov\u0113rt\u0113ju\u0161i to k\u0101 \u013coti \u0113rtu r\u012bku, kas sp\u0113j aizst\u0101t citus kan\u0101lus. Bet par visu p\u0113c k\u0101rtas.<\/p>\n<h2>Kas ir \u0161\u012b programmat\u016bra?<\/h2>\n<p>\nB\u016bt\u012bba <noindex><a rel=\"nofollow\" href=\"https:\/\/www.zedline.ru\/\"><b>ZEDLine Support<\/b><\/a><\/noindex> Maksim\u0101li vienk\u0101r\u0161a un skaidra: p\u0101ris klik\u0161\u0137u att\u0101lum\u0101 j\u016bs izveidojat port\u0101lu sava uz\u0146\u0113muma vajadz\u012bb\u0101m, re\u0123istr\u0113jat taj\u0101 savus operatorus (atbalsta darbiniekus), konfigur\u0113jat anketu (formu, ko aizpild\u012bs j\u016bsu klienti, veidojot piepras\u012bjumus) un\u2026 gatavs. Atbalsta port\u0101la (helpdesk) saiti varat ievietot sav\u0101 vietn\u0113 atbalsta sada\u013c\u0101, nos\u016bt\u012bt klientiem, s\u016bt\u012bt tie\u0161saist\u0113 \u010dat\u0101 vietn\u0113, nor\u0101d\u012bt soci\u0101lajos t\u012bklos utt. Klienti, p\u0101rejot uz saiti, re\u0123istr\u0113sies un atst\u0101s savu piepras\u012bjumu, nor\u0101dot visus nepiecie\u0161amos parametrus. Operatoriem ir pieejamas visas piepras\u012bjumu iesnieg\u0161anas iesp\u0113jas vienot\u0101 piepras\u012bjumu apstr\u0101des centr\u0101 (galvenaj\u0101 tabul\u0101), bet klienti redz tikai sav\u0113jos.<\/p>\n<p>T\u0101pat ir pieejama iesp\u0113ja piesaist\u012bt port\u0101lu tie\u0161i j\u016bsu vietnei k\u0101 apak\u0161dom\u0113nu. Piem\u0113ram, ja j\u016bsu vietne ir \"romashka.ru\", tad varat iestat\u012bt pieeju tehnisk\u0101s pal\u012bdz\u012bbas port\u0101lam caur URL \"support.romashka.ru\" vai \"help.romashka.ru\". J\u016bsu klientiem tas b\u016bs \u013coti \u0113rti, jo vi\u0146iem neb\u016bs j\u0101t\u0113r\u0113 laiks, atceroties atsevi\u0161\u0137u pakalpojumu ar URL \"support.zedline.ru\/romashka\".<\/p>\n<h4>Apskat\u012bsim saskarni<\/h4>\n<p>\nZEDLine Support darbvirsm\u0101 atrodas piepras\u012bjumu tabula, kur\u0101 j\u016bs varat apskat\u012bt savus piepras\u012bjumus (piem\u0113ram, vad\u012bt\u0101js var apskat\u012bt jebkura operatora darbu vai visus operatorus uzreiz) un piepras\u012bjumus ar konkr\u0113tu statusu. Katram piepras\u012bjumam tiek noz\u012bm\u0113ts atbild\u012bgais operators. Darba proces\u0101 piepras\u012bjuma operatori var dele\u0123\u0113t darbu citam operatoram. Administrators var dz\u0113st piepras\u012bjumu, ja tas ir nepiecie\u0161ams.\u00a0<\/p>\n<p><img decoding=\"async\" alt=\"Technical support on one\u2026 two\u2026 three\u2026\" src=\"\/wp-content\/uploads\/2019\/08\/a15a526a842a549ec1d62ea2c57f8755.png\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<br \/>\nPieteikuma forma izskat\u0101s \u0161\u0101di. Nosaukumus un lauku tipus j\u016bs pats nosak\u0101t iestat\u012bjumu sada\u013c\u0101. Formas veidot\u0101j\u0101 varat iestat\u012bt anketas laukus t\u0101, k\u0101 prasa j\u016bsu klientu piepras\u012bjumu specifika, izmantojot tipiz\u0113tus objektus, piem\u0113ram: virkne, daudzrindu teksts, datums, vesels skaitlis, skaitlis ar peldo\u0161o komatu, \u010deks un citi. Piem\u0113ram, ja j\u016bs apkalpojat k\u0101du apr\u012bkojumu, anket\u0101 varat noteikt oblig\u0101t\u0101s laukus \u201eApr\u012bkojuma veids\u201d un \u201eS\u0113rijas numurs\u201d, lai nekav\u0113joties identific\u0113tu objektu, uz kuru tiek uzdots jaut\u0101jums.<\/p>\n<p><img decoding=\"async\" alt=\"Technical support on one\u2026 two\u2026 three\u2026\" src=\"\/wp-content\/uploads\/2019\/08\/c101cef920a4b244ee70c24ff0c54324.png\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<br \/>\nPabeigtaj\u0101 pieteikum\u0101 ir visa klienta ievad\u012bt\u0101 inform\u0101cija. P\u0113c pieteikuma sa\u0146em\u0161anas administrators pie\u0161\u0137ir bi\u013ceti operatoram, kur\u0161 s\u0101k apstr\u0101d\u0101t piepras\u012bjumu. Vai ar\u012b operators redz sa\u0146emto piepras\u012bjumu un, zinot savas kompetences robe\u017eas, pie\u0146em to apstr\u0101dei pats.\u00a0<\/p>\n<p><img decoding=\"async\" alt=\"Technical support on one\u2026 two\u2026 three\u2026\" src=\"\/wp-content\/uploads\/2019\/08\/d35ac5434363a7aab7af5260d43fed7c.png\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<br \/>\nPieteikuma form\u0101 var pievienot att\u0113lus un dokumentus, kas nepiecie\u0161ami klienta probl\u0113mas risin\u0101\u0161anai (tos var pievienot gan klients, gan operators). Maksim\u0101lais failu skaits bi\u013cet\u0113 un pielikuma lielums var tikt noteikts iestat\u012bjumos, kas \u013cauj kontrol\u0113t diskos izmantojam\u0101 vietas pat\u0113ri\u0146u, kas ir viens no izv\u0113l\u0113t\u0101 tarifa pl\u0101na parametriem.<\/p>\n<p><img decoding=\"async\" alt=\"Technical support on one\u2026 two\u2026 three\u2026\" src=\"\/wp-content\/uploads\/2019\/08\/18dcf14d9506624c12c63d8ed8fc09c6.png\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<br \/>\nIek\u0161\u0113j\u0101 pieteikum\u0101 ir \u012bss t\u0113rz\u0113\u0161anas r\u012bks, kur\u0101 tiek att\u0113lotas piepras\u012bjuma statusa izmai\u0146as, k\u0101 ar\u012b tiek veikta klienta un operatora sarakste \u2014 k\u0101 par\u0101d\u012bjusi pieredze, da\u017ereiz \u013coti gara. Labi, ka visa inform\u0101cija tiek saglab\u0101ta, pie t\u0101s var piek\u013c\u016bt probl\u0113mu, s\u016bdz\u012bbu, pras\u012bbu gad\u012bjum\u0101 no vad\u012bt\u0101ja puses vai bi\u013cetes nodo\u0161anas citam operatoram.\u00a0<\/p>\n<p><img decoding=\"async\" alt=\"Technical support on one\u2026 two\u2026 three\u2026\" src=\"\/wp-content\/uploads\/2019\/08\/79af694c30c053d00e6032b54b183d2f.png\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<br \/>\nOperatoriem port\u0101l\u0101\u00a0 <noindex><a rel=\"nofollow\" href=\"https:\/\/www.zedline.ru\/\">ZEDLine Support<\/a><\/noindex> Ir paredz\u0113ti 2 veidi ties\u012bbu: Administrators un Operators. Administratori var konfigur\u0113t sist\u0113mu, pie\u0161\u0137irt jaunus un no\u0146emt no darba eso\u0161os operatorus, p\u0101rvald\u012bt abonementus, str\u0101d\u0101t ar veidlapu veidot\u0101ju utt. Operatoriem ir iesp\u0113jas str\u0101d\u0101t ar piepras\u012bjumiem, un gan administratori, gan operatori var apskat\u012bt un piedal\u012bties darbos ar visiem piepras\u012bjumiem sist\u0113m\u0101.\u00a0<\/p>\n<p>Katram re\u0123istr\u0113tam lietot\u0101jam port\u0101l\u0101 ir person\u012bgais kabinets. Apskat\u012bsim administratora person\u012bgo kabinetu, jo taj\u0101 ir visas funkcijas un maksim\u0101l\u0101 konfigur\u0101cija.<\/p>\n<p><img decoding=\"async\" alt=\"Technical support on one\u2026 two\u2026 three\u2026\" src=\"\/wp-content\/uploads\/2019\/08\/fa511a8ba062f051fccced07f5fa4417.png\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<br \/>\nNoklus\u0113juma veidlap\u0101 ir divi lauki, p\u0101r\u0113jos pievienojat, izv\u0113loties no lauku veidu saraksta. Veidlapas laukus var padar\u012bt oblig\u0101tus un br\u012bvpr\u0101t\u012bgus klienta aizpild\u012b\u0161anai. N\u0101kotn\u0113 pl\u0101nojam papla\u0161in\u0101t laukumu veidu skaitu, \u0146emot v\u0113r\u0101 port\u0101la ZEDLine Support lietot\u0101ju v\u0113lmes.<\/p>\n<p>J\u0101atz\u012bm\u0113, ka veidlapu veidot\u0101js ir pieejams tikai maksas tarifos. Lietot\u0101ji bezmaksas tarif\u0101 (kas ar\u012b ir pieejams) var izmantot tikai standarta veidlapu ar laukiem t\u0113mas un probl\u0113mas aprakstam, kas lika v\u0113rsties tehniskaj\u0101 atbalst\u0101.<\/p>\n<p><img decoding=\"async\" alt=\"Technical support on one\u2026 two\u2026 three\u2026\" src=\"\/wp-content\/uploads\/2019\/08\/f61e60d8c21253540f0219590f08a56b.png\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<br \/>\n<img decoding=\"async\" alt=\"Technical support on one\u2026 two\u2026 three\u2026\" src=\"\/wp-content\/uploads\/2019\/08\/889c7c2ee0d1821f23a2b60290259b13.png\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<br \/>\nPa\u0161laik statistikas sada\u013c\u0101 ir pieejama tikai viena diagramma, kas par\u0101da piepras\u012bjumu skaita dinamiku, ta\u010du n\u0101kotn\u0113 pl\u0101nojam iev\u0113rojami papla\u0161in\u0101t \u0161o inform\u0101cijas paneli, piepildot to ar anal\u012btisk\u0101m iesp\u0113j\u0101m.<\/p>\n<p><img decoding=\"async\" alt=\"Technical support on one\u2026 two\u2026 three\u2026\" src=\"\/wp-content\/uploads\/2019\/08\/26768aafbdbbdcbc329c063cd8be648c.png\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<br \/>\nSada\u013c\u0101 \u201eAbonements\u201d ir pieejamas r\u0113\u0137inu funkcijas. Taj\u0101 ir nor\u0101d\u012bts unik\u0101ls maks\u0101jumu konts, tarifs un operatoru skaits taj\u0101 (<noindex><a rel=\"nofollow\" href=\"https:\/\/zedline.ru\/?page=tarifs#tops\">ir paredz\u0113ti 4 ZEDLine Support tarifi<\/a><\/noindex>), abon\u0113\u0161anas beigu datums, un tiek atspogu\u013cota pa\u0161reiz\u0113j\u0101 bilance. \u0160aj\u0101 saskarn\u0113 jebkur\u0101 br\u012bd\u012b var main\u012bt tarifu, main\u012bt operatoru skaitu, pagarin\u0101t pakalpojuma izmanto\u0161anu, papildin\u0101t bilanci. Sada\u013c\u0101 \u201eDar\u012bjumi\u201d administratori var apskat\u012bt visus veikto dar\u012bjumu: maks\u0101jumus, tarifu mai\u0146u, operatoru skaita izmai\u0146as, korekcijas maks\u0101\u0161an\u0101.<\/p>\n<p><img decoding=\"async\" alt=\"Technical support on one\u2026 two\u2026 three\u2026\" src=\"\/wp-content\/uploads\/2019\/08\/2a7f6ac245556417679049ab19c70fb2.png\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<br \/>\nIestat\u012bjumos ir iesp\u0113ja nor\u0101d\u012bt elektronisko pasta adresi autom\u0101tiskajiem pazi\u0146ojumiem. Lai gan tas nav oblig\u0101ti. Noklus\u0113juma pazi\u0146ojumu izs\u016bt\u012b\u0161anai tiks izmantota vienota pakalpojumu adreses. Tom\u0113r, ja v\u0113laties, lai j\u016bsu klienti sa\u0146emtu pazi\u0146ojumus j\u016bsu v\u0101rd\u0101, jums ir j\u0101iestata e-pasta konts. No \u0161\u012bs adreses tiks s\u016bt\u012bti pazi\u0146ojumi par probl\u0113mas risin\u0101\u0161anas statusu j\u016bsu klientiem \u2014 t\u0101d\u0113j\u0101di vi\u0146i neuztrauc\u012bs operatorus un atbalsta darbiniekus, bet gaid\u012bs pazi\u0146ojumus (vai ar\u012b skat\u012bsies savas uzdevuma statusu port\u0101la interfeis\u0101. <noindex><a rel=\"nofollow\" href=\"https:\/\/www.zedline.ru\/\">ZEDLine Support<\/a><\/noindex>). Lietot\u0101jus un atbild\u012bgos operatorus var pazi\u0146ot par jauniem zi\u0146ojumiem bi\u013cet\u0113 un par bi\u013cetes statusa izmai\u0146\u0101m vai izsl\u0113gt \u0161\u0101dus pazi\u0146ojumus.<\/p>\n<p>T\u0101pat iestat\u012bjumos var kontrol\u0113t pieejam\u0101 diska vietas apjomu, pa\u0161reiz\u0113jo datub\u0101zi, noteikt maksim\u0101lo datub\u0101zes izm\u0113ru un maksim\u0101lo failu skaitu bi\u013cet\u0113. Tas ir nepiecie\u0161ams, lai paredz\u0113tu nodro\u0161in\u0101t\u0101 saska\u0146\u0101 ar tarifu apjoma uzglab\u0101\u0161anas pat\u0113ri\u0146u.<\/p>\n<p>T\u0101pat varat iestat\u012bt anketas priek\u0161v\u0101rdu, kas tiks att\u0113lots anketas aug\u0161da\u013c\u0101, veidojot bi\u013ceti. Priek\u0161v\u0101rd\u0101 var nor\u0101d\u012bt bi\u013cetes izveides noteikumus, nor\u0101d\u012bt atbalsta darba laiku vai aptuvenos operatora atbildes termi\u0146us uz bi\u013ceti, pateikties lietot\u0101jam par piepras\u012bjumu vai pazi\u0146ot par m\u0101rketinga akciju. Kopum\u0101 \u2014 ko v\u0113laties.<\/p>\n<p>Integr\u0101cijas pakalpojumi ar RegionSoft CRM visiem klientiem tiek nodro\u0161in\u0101ti bez maksas un tiek veikti m\u016bsu uz\u0146\u0113muma speci\u0101listu darbos \u201ep\u0113c atsl\u0113gas\u201d (VIP tarifam). \u0160obr\u012bd notiek ar\u012b API izstr\u0101de integr\u0101cijai ar jebk\u0101diem citiem pakalpojumiem un lietotn\u0113m.\u00a0<\/p>\n<p>\u0160obr\u012bd m\u0113s past\u0101v\u012bgi atjaunojam m\u016bsu <noindex><a rel=\"nofollow\" href=\"https:\/\/www.zedline.ru\/\">ZEDLine Support<\/a><\/noindex>, mums ir pla\u0161s atvilktnes saturu, un m\u0113s b\u016bsim priec\u012bgi redz\u0113t j\u016bsu ieteikumus, v\u0113lmes un pat kritiku.<\/p>\n<p>M\u0113s saprotam, ka starta posm\u0101 var b\u016bt daudzi kritiski koment\u0101ri no potenci\u0101lajiem lietot\u0101jiem un gar\u0101m g\u0101j\u0113jiem, ta\u010du sol\u0101m, ka katrs j\u016bsu koment\u0101rs tiks izskat\u012bts ar \u012bpa\u0161u uzman\u012bbu.\u00a0<\/p>\n<h4>Cik tas maks\u0101?<\/h4>\n<p>\nAttiec\u012bb\u0101 uz cenu politiku, t\u0101 ir tipiska SaaS sh\u0113ma ar trim maksas pl\u0101niem atkar\u012bb\u0101 no operatoru skaita, diska vietas apjoma un programmat\u016bras opcij\u0101m (no 850 RUB par operatoru m\u0113nes\u012b) + ir bezmaksas pl\u0101ns vienam operatoram (piem\u0113rots br\u012bvpr\u0101t\u012bgajiem, individu\u0101lajiem uz\u0146\u0113m\u0113jiem utt.).<\/p>\n<blockquote><p><i>M\u0113s pazi\u0146ojam par akcijas r\u012bko\u0161anu no 2019. gada 1. augusta l\u012bdz 30. septembrim: pirm\u0101s iemaksas veik\u0161anas laik\u0101 uz j\u016bsu kontu tiks ieskait\u012bti 150% no iemaks\u0101t\u0101s summas. Lai sa\u0146emtu bonusu, maks\u0101juma uzdevum\u0101 j\u0101nor\u0101da promo kods &#171;<b>Startups<\/b>&#187; \u0161\u0101d\u0101 veid\u0101:<b> \u00abMaks\u0101jums par ZEDLine Support pakalpojumiem (promo kods &lt;S\u0101kums&gt;)\u00bb<\/b> T.i., veicot maks\u0101jumu 1000 RUB, uz bilanci tiks ieskait\u012bti 1500 RUB, kurus var\u0113sit izmantot jebkuru pakalpojumu aktiviz\u0113\u0161anai.<\/i><\/p><\/blockquote>\n<h2>K\u0101ds ir h\u0113lpdeska sist\u0113mas p\u0101r\u0101kums sal\u012bdzin\u0101jum\u0101 ar cit\u0101m iesp\u0113j\u0101m?<\/h2>\n<p>\nPieredze r\u0101da, ka daudziem mazo un vid\u0113jo uz\u0146\u0113mumu klientu iesniegumu apstr\u0101des veids ir tikai e-pasts. Pat ja uz\u0146\u0113mums ir ieviesis CRM sist\u0113mu, e-pasts tom\u0113r veido milz\u012bgas probl\u0113mu risin\u0101\u0161anas v\u0113stules \u0137\u0113des. \u0160\u012bs \u0137\u0113des p\u0101rtr\u016bkst, paz\u016bd, tiek izdz\u0113stas, pazaud\u0113 sec\u012bbu vienas s\u016bt\u012b\u0161anas k\u013c\u016bdas d\u0113\u013c utt. Bet ieradums mums ir dots augst\u0101ki...<\/p>\n<h4>K\u0101das priek\u0161roc\u012bbas ir klientu iesniegumu un vad\u012bbas sist\u0113mai?<\/h4>\n<p><\/p>\n<ul>\n<li>T\u0101 ir vienk\u0101r\u0161a lieto\u0161anas zi\u0146\u0101 un satur tikai tos laukus un saturu, kas jums nepiecie\u0161ami. Taj\u0101 netiks iek\u013cauta j\u016bsu klienta rekl\u0101ma, apsveikumi sv\u0113tkos, sve\u0161i jaut\u0101jumi u.c. Tikai inform\u0101cija saist\u012bb\u0101 ar bi\u013ceti, pat firmas parakstu nav.\n<\/li>\n<li>Izmantojot lietot\u0101ju iesniegumu apstr\u0101des sist\u0113mu, uzdevumu priorit\u0101te ir daudz elast\u012bg\u0101ka: viet\u0101, kur ir mapes un eti\u0137etes, ir \u0113rti un saprotami statusi, pamatojoties uz kuriem var filtr\u0113t visu iesniegumu pl\u016bsmu. Pateicoties tam, uzdevumi tiek risin\u0101ti priorit\u0101tes l\u012bmen\u012b un nerad\u012bsies situ\u0101cija, kad tiks atrisin\u0101tas 10 s\u012bkas probl\u0113mas, bet kritisks uzdevums pazud\u012bs rind\u0101.\n<\/li>\n<li>Visas pieteikumi ir apkopoti vien\u0101 iesniegumu centr\u0101, un darbiniekiem nav j\u0101metas starp saskarn\u0113m un kontiem. Pietiek vis\u0101s kontaktpunktos ar klientiem nor\u0101d\u012bt saiti uz j\u016bsu ZEDLine Support atbalsta port\u0101lu.\n<\/li>\n<li>Viegli main\u012bt operatoru, kuram b\u016bs pieejama visa uzdevumu uzdevumu v\u0113sture. Turkl\u0101t ir viegli risin\u0101t klientu probl\u0113mas, kas prasa kol\u0113\u0123u konsult\u0101cijas. Uzdevumu dele\u0123\u0113\u0161anas \u0137\u0113de un termi\u0146i iev\u0113rojami samazin\u0101s.\n<\/li>\n<li>Klientu piepras\u012bjumu uzskaites sist\u0113mas izmanto\u0161ana ir profesion\u0101l\u0101ka nek\u0101 e-pasta vai soci\u0101lo mediju zi\u0146ojumu izmanto\u0161ana. Klientiem ir iesp\u0113ja kontrol\u0113t probl\u0113mas risin\u0101\u0161anas gaitu, un nav satraukumu par to, cik \u0101tri tiks atv\u0113rts vi\u0146u e-pasts. Psiholo\u0123iskais faktors ar\u012b darbojas: uz\u0146\u0113mums ir tik \u0113rts, ka pied\u0101v\u0101 visu atsevi\u0161\u0137u r\u012bku klientu atbalstam.\n<\/li>\n<\/ul>\n<p>\nKlienti visp\u0101r neuztraucas par to, kas notiek j\u016bsu uz\u0146\u0113mum\u0101. Vi\u0146i ir noraiz\u0113ju\u0161ies tikai par sav\u0101m probl\u0113m\u0101m un v\u0113las kvalitat\u012bvu un \u0101tru atbalstu. Un, ja tas nav \u0101tri, tad kontrol\u0113jami \u2013 ir j\u0101b\u016bt piln\u012bgai saj\u016btai, ka atbalsta dienesta operatori neiet dzert t\u0113ju, bet str\u0101d\u0101 pie probl\u0113m\u0101m. Klientu piepras\u012bjumu apstr\u0101des sist\u0113ma \u013coti pal\u012bdz. Ar vieglu un viegli saprotamu programmat\u016bru pieaudzis apstr\u0101d\u0101to piepras\u012bjumu skaits, samazin\u0101s operatoru nogurums, un uz\u0146\u0113mums izskat\u0101s m\u016bsdien\u012bg\u0101ks.\u00a0<br \/>\n<br \/>Avots: <a content=\"nofollow\" rel=\"nofollow\" href=\"https:\/\/habr.com\/ru\/company\/regionsoft\/blog\/460008\/\">habr.com<\/a><\/p>","protected":false,"gt_translate_keys":[{"key":"rendered","format":"html"}]},"excerpt":{"rendered":"<p>\u0417\u0430\u0447\u0435\u043c \u0432\u0430\u043c \u043d\u0443\u0436\u043d\u043e \u0441\u043f\u0435\u0446\u0438\u0430\u043b\u044c\u043d\u043e\u0435 \u041f\u041e \u0434\u043b\u044f \u0442\u0435\u0445\u043f\u043e\u0434\u0434\u0435\u0440\u0436\u043a\u0438, \u043e\u0441\u043e\u0431\u0435\u043d\u043d\u043e \u0435\u0441\u043b\u0438 \u0443 \u0432\u0430\u0441 \u0443\u0436\u0435 \u0435\u0441\u0442\u044c \u0431\u0430\u0433\u0442\u0440\u0435\u043a\u0435\u0440, CRM \u0438 \u044d\u043b\u0435\u043a\u0442\u0440\u043e\u043d\u043d\u0430\u044f \u043f\u043e\u0447\u0442\u0430? \u0412\u0440\u044f\u0434 \u043b\u0438 \u043e\u0431 \u044d\u0442\u043e\u043c \u043a\u0442\u043e-\u0442\u043e \u0437\u0430\u0434\u0443\u043c\u044b\u0432\u0430\u043b\u0441\u044f, \u043f\u043e\u0442\u043e\u043c\u0443 \u0447\u0442\u043e \u0441\u043a\u043e\u0440\u0435\u0435 \u0432\u0441\u0435\u0433\u043e \u0443 \u043a\u043e\u043c\u043f\u0430\u043d\u0438\u0439 \u0441 \u0441\u0438\u043b\u044c\u043d\u043e\u0439 \u0442\u0435\u0445\u043f\u043e\u0434\u0434\u0435\u0440\u0436\u043a\u043e\u0439 \u0445\u0435\u043b\u043f\u0434\u0435\u0441\u043a \u0441\u0438\u0441\u0442\u0435\u043c\u0430 \u0434\u0430\u0432\u043d\u043e \u0435\u0441\u0442\u044c, \u0430 \u043e\u0441\u0442\u0430\u043b\u044c\u043d\u044b\u0435 \u0441\u043f\u0440\u0430\u0432\u043b\u044f\u044e\u0442\u0441\u044f \u0441 \u043e\u0431\u0440\u0430\u0449\u0435\u043d\u0438\u044f\u043c\u0438 \u0438 \u0437\u0430\u044f\u0432\u043a\u0430\u043c\u0438 \u043a\u043b\u0438\u0435\u043d\u0442\u043e\u0432 \u00ab\u043d\u0430 \u043a\u043e\u043b\u0435\u043d\u043a\u0435\u00bb, \u043d\u0430\u043f\u0440\u0438\u043c\u0435\u0440, \u0441 \u043f\u043e\u043c\u043e\u0449\u044c\u044e \u044d\u043b\u0435\u043a\u0442\u0440\u043e\u043d\u043d\u043e\u0439 \u043f\u043e\u0447\u0442\u044b. \u0410 \u044d\u0442\u043e \u0447\u0440\u0435\u0432\u0430\u0442\u043e: [&hellip;]<\/p>\n","protected":false,"gt_translate_keys":[{"key":"rendered","format":"html"}]},"author":1,"featured_media":27563,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[688],"tags":[],"class_list":["post-36796","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-administrirovanie"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 5.0.4 - aioseo.com -->\n\t<meta name=\"description\" content=\"\u0417\u0430\u0447\u0435\u043c \u0432\u0430\u043c \u043d\u0443\u0436\u043d\u043e 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