{"id":37787,"date":"2019-10-31T22:19:46","date_gmt":"2019-10-31T19:19:46","guid":{"rendered":"https:\/\/prohoster.info\/blog\/nam-vsem-nuzhen-helpdesk\/"},"modified":"2019-10-31T22:19:46","modified_gmt":"2019-10-31T19:19:46","slug":"nam-vsem-nuzhen-helpdesk","status":"publish","type":"post","link":"https:\/\/prohoster.info\/lv\/blog\/administrirovanie\/nam-vsem-nuzhen-helpdesk","title":{"rendered":"Mums visiem nepiecie\u0161ams help desk","gt_translate_keys":[{"key":"rendered","format":"text"}]},"content":{"rendered":"<p>Iedom\u0101ties jaunas m\u0101ko\u0146a pal\u012bdz\u012bbas sist\u0113mas izstr\u0101di 2018. gad\u0101, \u0161\u0137ita neticami d\u012bvaini \u2014 vismaz uz pirmo acu uzmetienu tirgus past\u0101v, ir pieejami gan viet\u0113jie, gan \u0101rvalstu risin\u0101jumi, turkl\u0101t daudz pa\u0161izstr\u0101d\u0101tu sist\u0113mu. Iedom\u0101ties jaunas sist\u0113mas izstr\u0101di, kad tev jau ir liela CRM izstr\u0101de un vair\u0101k nek\u0101 6000 \u201edz\u012bvu\u201d un akt\u012bvu klientu, kuriem past\u0101v\u012bgi ir nepiecie\u0161ams kaut kas jauns \u2014 tas \u0161\u0137ita piln\u012bgs resursu tr\u016bkums. Ta\u010du tie\u0161i \u0161ie se\u0161i t\u016bksto\u0161i bija iemesls, k\u0101p\u0113c m\u0113s nol\u0113m\u0101m izstr\u0101d\u0101t savu pal\u012bdz\u012bbas sist\u0113mu. Paral\u0113li m\u0113s veic\u0101m tirgus izp\u0113ti, komunic\u0113j\u0101m ar n\u0101kamajiem konkurentiem, organiz\u0113j\u0101m fokusgrupas un test\u0113j\u0101m demo versijas, cerot saprast, ka viss jau ir izdom\u0101ts pirms mums. Bet n\u0113 \u2014 m\u0113s neatrad\u0101m iemeslu, lai aptur\u0113tu izstr\u0101di. Un m\u016bsu pirmais izn\u0101kums Habr\u0101 s\u0101kum\u0101 august\u0101 par\u0101d\u012bja, ka viss bija v\u0113rts. T\u0101p\u0113c \u0161odien m\u0113s dal\u0101mies ar sav\u0101m subjekt\u012bv\u0101m nov\u0113ro\u0161an\u0101m par pal\u012bdz\u012bbas sist\u0113mu pasauli.\u00a0<\/p>\n<p><noindex><a rel=\"nofollow\" href=\"https:\/\/habr.com\/ru\/company\/regionsoft\/blog\/465951\/\"><img decoding=\"async\" alt=\"Mums visiem nepiecie\u0161ams help desk\" src=\"\/wp-content\/uploads\/2019\/09\/abb7382972a019d4cc3ebeec6ca7fae6.jpg\" style=\"display:block;margin: 0 auto;\" \/><\/a><\/noindex><br \/>\n<i>Kad tehnisk\u0101 atbalsta darbs nebija visai veiksm\u012bgs<\/i><br \/>\n<noindex><a rel=\"nofollow\" name=\"habracut\"><\/a><\/noindex><\/p>\n<h2>Iemesli, kas lika mums izstr\u0101d\u0101t savu pal\u012bdz\u012bbas sist\u0113mu<\/h2>\n<p>\nM\u016bsu <noindex><a rel=\"nofollow\" href=\"https:\/\/www.zedline.ru\/\"><b>ZEDLine Support<\/b><\/a><\/noindex> par\u0101d\u012bj\u0101s ne velti. T\u0101tad, m\u0113s esam risin\u0101jumu izstr\u0101d\u0101t\u0101ji maz\u0101 un vid\u0113j\u0101 biznes\u0101, starp kuriem ir m\u016bsu flagmanis \u2014 RegionSoft CRM. M\u0113s par to esam uzrakst\u012bju\u0161i aptuveni 90 rakstus uz \u0425\u0430\u0431\u0440\u0435, t\u0101p\u0113c nozares entuziasti jau ir sadal\u012bju\u0161ies div\u0101s grup\u0101s \u2014 naidniekos un atbalst\u012bt\u0101jos. Bet, ja j\u016bs v\u0113l neesat pievienoju\u0161ies un dzirdat par to pirmo reizi, skaidrosim: t\u0101 ir univers\u0101la galddatora CRM sist\u0113ma, kas tiek uzst\u0101d\u012bta klienta server\u012b, akt\u012bvi tiek piel\u0101gota klienta biznesa vajadz\u012bb\u0101m, tiek atbalst\u012bta, atjaunin\u0101ta un taml\u012bdz\u012bgi. Mums ir ar\u012b daudzas t\u016bksto\u0161i klientu, kuri uzdod jaut\u0101jumus, s\u016bta k\u013c\u016bdu zi\u0146ojumus, l\u016bdz pal\u012bdz\u012bbu un vienk\u0101r\u0161i kaut ko v\u0113las. T\u0101tad piepras\u012bjumu un pieteikumu ir pietiekami daudz. Rezult\u0101t\u0101 noteikt\u0101 br\u012bd\u012b m\u016bsu atbalsta dienest\u0101 rad\u0101s p\u0101rslodze, karstas austi\u0146as, t\u0101lru\u0146i un nervi, k\u0101 ar\u012b sajukums uzdevumu sec\u012bb\u0101, priorit\u0101t\u0113s un t\u0101 t\u0101l\u0101k. Ilgu laiku m\u0113s risin\u0101j\u0101m \u0161\u012bs probl\u0113mas ar m\u016bsu galddatora CRM, p\u0113c tam m\u0113\u0123in\u0101j\u0101m da\u017e\u0101dus k\u013c\u016bdu izseko\u0161anas r\u012bkus un uzdevumu vad\u012bbas sist\u0113mas, bet tas viss nebija tas. M\u0113s saprat\u0101m, ka efekt\u012bvai darb\u012bbai mums vispirms j\u0101dod m\u016bsu klientiem iesp\u0113ja patst\u0101v\u012bgi un visu diennakti veidot pieteikumus un kontrol\u0113t to izpildi, m\u016bsu operatoriem tie\u0161saist\u0113. T\u0101d\u0113j\u0101di risin\u0101jumam j\u0101b\u016bt nevis galddatoram, bet m\u0101ko\u0146a risin\u0101jumam, pieejamam no jebk\u0101d\u0101m ier\u012bc\u0113m un jebkur\u0101 laik\u0101. M\u0113s formul\u0113j\u0101m vair\u0101kas galven\u0101s pras\u012bbas:<\/p>\n<ul>\n<li>maksim\u0101la vienk\u0101r\u0161\u012bba un caurskat\u0101m\u012bba: <i>pieteikums \u2192 preciz\u0113jumi \u2192 darba gaita \u2192 rezult\u0101ts<\/i>\n<\/li>\n<li>m\u0101konis klientu port\u0101ls ar maksim\u0101lu vienk\u0101r\u0161\u012bbu un line\u0101ro interfeisu: <i>re\u0123istr\u0113jies \u2192 ieg\u0101jis \u2192 uzrakst\u012bjis \u2192 p\u0101rbaud\u012bjis statusu \u2192 sazin\u0101jies \u2192 apmierin\u0101ts<\/i>\n<\/li>\n<li>nav p\u0101rmaksa par nevajadz\u012bg\u0101m funkcij\u0101m, piem\u0113ram, integr\u0101cij\u0101m ar soci\u0101lajiem t\u012bkliem, sare\u017e\u0123\u012btiem darba interfeisiem, klientu b\u0101z\u0113m un taml\u012bdz\u012bgi. T\u0101tad mums nebija vajadz\u012bgs hibr\u012bds starp pal\u012bdz\u012bbas dienestu un CRM.\n<\/li>\n<\/ul>\n<p>\nUn ko j\u016bs dom\u0101jat \u2014 t\u0101du risin\u0101jumu m\u0113s neatrad\u0101m. T\u0101tad, m\u0113s apskat\u012bj\u0101m vair\u0101k nek\u0101 20 risin\u0101jumus, izv\u0113l\u0113j\u0101m uz test\u0113\u0161anai 12, test\u0113j\u0101m 9 (k\u0101p\u0113c nevar\u0113j\u0101m, nesak\u0101m, k\u0101p\u0113c aizskart konkurentus, bet vien\u0101 no tiem, piem\u0113ram, port\u0101ls t\u0101 ar\u012b nefunkcion\u0113ja \u2014 sol\u012bja 5 min\u016b\u0161u laik\u0101, uz t\u0101 ar\u012b apst\u0101j\u0101s).<\/p>\n<p>Visu \u0161o laiku m\u0113s nov\u0113rt\u0113j\u0101m tirgu un pierakst\u012bj\u0101m nov\u0113rojumus: no in\u017eeniera att\u012bst\u012bt\u0101ja, atbalsta darbinieku un m\u0101rketinga speci\u0101lista skatpunkta. Ko m\u0113s uzzin\u0101j\u0101m un kas m\u016bs nedaudz satrauka?<\/p>\n<ul>\n<li>Da\u013cai helpdesku nav klientu port\u0101lu \u2014 tas noz\u012bm\u0113, ka klients neredz, kas notiek ar vi\u0146a pieteikumu, kur\u0161 ar to str\u0101d\u0101. Gandr\u012bz visi pakalpojumi lepojas ar omnikan\u0101lismu (pieteikumu v\u0101k\u0161ana pat no Odnoklassniki), bet taj\u0101 pa\u0161\u0101 laik\u0101 liel\u0101kajai da\u013cai nav vienk\u0101r\u0161as piek\u013cuves pakalpojumam, kad re\u0123istr\u0113jaties un j\u016bsu pieteikumi ir uz rokas.\u00a0\n<\/li>\n<li>Liel\u0101k\u0101 da\u013ca helpdesku ir piel\u0101gota tie\u0161i IT dienesta vajadz\u012bb\u0101m, tas ir, attiecas uz ITSM pakalpojumiem. Tas noteikti nav slikti, bet helpdesk ir nepiecie\u0161ams daudziem uz\u0146\u0113mumiem, kam ir atbalsta dienests (no interneta veikala l\u012bdz servisa centram un rekl\u0101mas a\u0123ent\u016brai). J\u0101, risin\u0101jumus var piel\u0101got jebkurai t\u0113mai, bet cik lieku funkciju paliks kar\u0101joties saskar\u0113!\n<\/li>\n<li>Tirg\u016b ir pieejami nozares risin\u0101jumi servisa centriem: iek\u0101rtu uzskaite un mar\u0137\u0113\u0161ana, remonts, kurieru un servisa darbinieku \u0123eolok\u0101cija. Atkal, nesaist\u012bt\u0101m uz\u0146\u0113mumiem tas nav piem\u0113rots.\n<\/li>\n<li>Univers\u0101lie risin\u0101jumi, kurus var piel\u0101got jebkur\u0101m biznesa pras\u012bb\u0101m, maks\u0101 pietiekami d\u0101rgi. Un, protams, uzst\u0101d\u012b\u0161ana (t\u0101l\u0101k j\u016bs saprat\u012bsit, k\u0101p\u0113c neuzlabo\u0161ana) \u2014 par atsevi\u0161\u0137u samaksu. \u0100rzemju risin\u0101jumi ir ne\u0113tiski d\u0101rgi Krievijas tirgum.\n<\/li>\n<li>Da\u013ca pieg\u0101d\u0101t\u0101ju pie\u0146em samaksu uzreiz par minim\u0101lo periodu no 3 vai 6 m\u0113ne\u0161iem, nav iesp\u0113jams iznom\u0101t programmat\u016bru p\u0113c SaaS mode\u013ca uz m\u0113nesi. J\u0101, vi\u0146i sola atgriezt \"neizmantotos\" naudas l\u012bdzek\u013cus, ja \u0161aj\u0101 laik\u0101 nolemsiet atteikties no vi\u0146u helpdesk, bet \u0161\u0101da situ\u0101cija ir ne\u0113rta, \u012bpa\u0161i mikro biznesam, kuram ir svar\u012bgi r\u016bp\u012bgi kontrol\u0113t izdevumus.\n<\/li>\n<li>M\u016bsu liel\u0101 p\u0101rsteiguma d\u0113\u013c liel\u0101k\u0101 da\u013ca helpdesk pieg\u0101d\u0101t\u0101ju vai nu atteic\u0101s no uzlabo\u0161anas princip\u0101, sakot, ka t\u0101da pakalpojuma nav, vai nor\u0101d\u012bja uz API. Bet pat platformu risin\u0101jumi atbild\u0113ja, ka princip\u0101 var pal\u012bdz\u0113t, \"bet lab\u0101k pam\u0113\u0123iniet pa\u0161i \u2014 iek\u0161\u0113jais programm\u0113t\u0101js saprat\u012bs\". Nu labi, mums tie ir, bet kam nav?!\u00a0\n<\/li>\n<li>Vair\u0101k nek\u0101 pus\u0113 risin\u0101jumu saskarne ir p\u0101rslogota un, k\u0101 rezult\u0101t\u0101, ir nepiecie\u0161ams darbinieku apm\u0101c\u012bba, jo vis\u0101 \u0161aj\u0101 jom\u0101 ir j\u0101tiek gal\u0101. Pie\u0146emsim, ka in\u017eenieris pats saprat\u012bs da\u017eu stundu vai dienas laik\u0101, bet k\u0101 r\u012bkoties vienk\u0101r\u0161iem atbalsta darbiniekiem, kuriem t\u0101pat ir pietiekami liela slodze?\u00a0\n<\/li>\n<li>Un visbeidzot, tas, kas m\u016bs visvair\u0101k sadusmoja \u2014 liel\u0101k\u0101 da\u013ca p\u0101rbaud\u012bto sist\u0113mu ir p\u0101rsteidzo\u0161i l\u0113nas! Port\u0101li izveidojas l\u0113ni, tiek atv\u0113rti un palaisti ilgi, pieteikumi tiek saglab\u0101ti l\u0113ni \u2014 un tas, kad savienojuma \u0101trums ir labs (testos apm\u0113ram 35 Mbps). Pat demonstr\u0101ciju laik\u0101 sist\u0113mas aizkav\u0113j\u0101s, un element\u0101ra pieteikuma atv\u0113r\u0161ana pras\u012bja 5 sekundes un vair\u0101k.<i>Starpcitu, m\u016bsu sirdi visvair\u0101k aizkustin\u0101ja viena paz\u012bstama pieg\u0101d\u0101t\u0101ja mened\u017eeris, kur\u0161 uz jaut\u0101jumu, k\u0101p\u0113c tik ilgi grie\u017eas iel\u0101d\u0113\u0161anas rats, atbild\u0113ja, ka t\u0101 Skype to s\u016bt\u012bja, bet paties\u012bb\u0101 tas neatsl\u0101b\u0101s.<\/i>). Da\u017eiem m\u0113s atrad\u0101m iemeslu \u2014 datu centri ir t\u0101lu no Maskavas, da\u017eu iemeslus neizdev\u0101s atrast. Starpcitu, da\u017ei pal\u012bdz\u012bbas dienestu att\u012bst\u012bt\u0101ji vair\u0101kas reizes sarun\u0101 uzsv\u0113ra, ka visi dati glab\u0101jas tie\u0161i Krievijas datu centros (l\u012bdz k\u0101dam punktam cilv\u0113kus noveda 152-FZ!).\n<\/li>\n<\/ul>\n<p>\nKopum\u0101 m\u0113s jut\u0101mies nedaudz nokauties. Un nol\u0113m\u0101m, ka ir j\u0101izstr\u0101d\u0101 savs pal\u012bdz\u012bbas dienests \u2014 kas der\u0113tu gan mums, gan m\u016bsu klientiem no vis\u0101m biznesa nozar\u0113m, un pakalpojumu centriem, un IT uz\u0146\u0113mumiem (ieskaitot iek\u0161\u0113j\u0101 klienta atbalsta organiz\u0113\u0161anu \u2014 \u013coti labi darbojas, k\u0101 pal\u012bdz\u012bba sist\u0113mu administr\u0101toriem). Sac\u012bts \u2014 dar\u012bts: 2019. gada 3. august\u0101 m\u0113s palaid\u0101m to ra\u017eo\u0161an\u0101. <noindex><a rel=\"nofollow\" href=\"https:\/\/www.zedline.ru\/\"><b>ZEDLine Support<\/b><\/a><\/noindex> \u2014 vienk\u0101r\u0161s, \u0113rts m\u0101ko\u0146u pal\u012bdz\u012bbas dienests ar klientu piek\u013cuvi. Pirmo reizi m\u0113s to akt\u012bvi izmantoj\u0101m pa\u0161i \u2014 t\u0101 tas izskat\u0101s tagad pie mums:<\/p>\n<p><img decoding=\"async\" alt=\"Mums visiem nepiecie\u0161ams help desk\" src=\"\/wp-content\/uploads\/2019\/09\/6d8eedab9c4cd787750ae0f5fcfc226e.jpg\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<i>Galvenais logs ar pieteikumu un klientu piepras\u012bjumu sarakstu.<\/i><\/p>\n<h2>T\u0101tad, m\u0113s izn\u0101k\u0101m ra\u017eo\u0161an\u0101.<\/h2>\n<p>\nUn \u0161eit iest\u0101jas br\u012bdis, kad ir j\u0101past\u0101sta par Habr\u0101 Habr\u0101. M\u0113s jau vair\u0101k nek\u0101 tr\u012bs gadus vad\u0101m emu\u0101ru, esam pieredz\u0113ju\u0161i un zino\u0161i \u2014 k\u0101p\u0113c gan neizn\u0101kt ar jaunu produktu? Bija nedaudz bail, bet tom\u0113r m\u0113s veic\u0101m pirmos tr\u012bs so\u013cus:<\/p>\n<ol>\n<li>Uzrakst\u012bj\u0101m ierakstu \u201e<noindex><a rel=\"nofollow\" href=\"https:\/\/habr.com\/ru\/company\/regionsoft\/blog\/460008\/\">Technical support on one\u2026 two\u2026 three\u2026<\/a><\/noindex>\u201c \u2014 nedaudz atkl\u0101j\u0101m t\u0113mu par tehnisk\u0101 atbalsta organiz\u0113\u0161anu uz\u0146\u0113mum\u0101 un iepaz\u012bstin\u0101j\u0101m ar ZEDLine Support.\n<\/li>\n<li>Uzrakst\u012bj\u0101m ierakstu \u201e<noindex><a rel=\"nofollow\" href=\"https:\/\/habr.com\/ru\/company\/regionsoft\/blog\/460010\/\">Sist\u0113mu administrators vs boss: laba c\u012b\u0146a ar \u013cauno?<\/a><\/noindex>\u00bb \u2014 past\u0101st\u012bja par sare\u017e\u0123\u012btaj\u0101m attiec\u012bb\u0101m starp vad\u012bt\u0101ju un sist\u0113mu administratoru, atkl\u0101ja t\u0113mu par tehnisk\u0101s atbalsta iek\u0161\u0113j\u0101 klienta veido\u0161anu.\n<\/li>\n<li>M\u0113s uzs\u0101k\u0101m konteksta rekl\u0101mu Google un Yandex \u2014 abos gad\u012bjumos tikai mekl\u0113\u0161an\u0101, jo m\u0113s jau sen un stingri esam v\u012blu\u0161ies konteksta mediju t\u012bkl\u0101.\u00a0\n<\/li>\n<\/ol>\n<p>\nM\u016bsu ba\u017eas izr\u0101d\u012bj\u0101s p\u0101rsp\u012bl\u0113tas. Pirmaj\u0101 m\u0113nes\u012b m\u0113s sa\u0146\u0113m\u0101m <b>vair\u0101k nek\u0101 50 re\u0123istr\u0113tu port\u0101lu<\/b> (paties\u012bb\u0101 pat nepl\u0101noj\u0101m t\u0101du rezult\u0101tu), daudzas saiknes ar potenci\u0101lajiem klientiem un pat pirmos siltos un pat\u012bkamus atsauksmes, kur\u0101s \u012bpa\u0161i uzsv\u0113rta... m\u016bsu<b> ZEDLine Support<\/b>. Tas ir tie\u0161i tas, k\u0101p\u0113c m\u0113s s\u0101k\u0101m izstr\u0101d\u0101t \u0161o pakalpojumu. Tagad m\u0113s akt\u012bvi str\u0101d\u0101jam ar piepras\u012bjumiem, ne maz\u0101k akt\u012bvi papildin\u0101m atpaka\u013cgaitas sarakstu un pievienojam funkcijas.<\/p>\n<h2>Sap\u0146i \u2013 realit\u0101t\u0113: k\u0101 ZEDLine Atbalsts izskat\u0101s tagad<\/h2>\n<p>\nGalven\u0101 b\u016bt\u012bba jebkurai bi\u013ce\u0161u sist\u0113mai ir pieteikuma forma. Tai j\u0101b\u016bt \u0113rta klientam, vienk\u0101r\u0161a, bez liek\u0101m un mulsino\u0161\u0101m opcij\u0101m un taj\u0101 pa\u0161\u0101 laik\u0101 j\u0101sniedz izsme\u013co\u0161a inform\u0101cija par probl\u0113mu, lai operators var\u0113tu nekav\u0113joties uzs\u0101kt darbu pie uzdevuma un saprast, kas tie\u0161i nav k\u0101rt\u012bb\u0101, k\u0101d\u0101 virzien\u0101 j\u0101nov\u0113r\u0161 probl\u0113ma vai j\u0101prasa papildu inform\u0101cija.\u00a0<\/p>\n<p><img decoding=\"async\" alt=\"Mums visiem nepiecie\u0161ams help desk\" src=\"\/wp-content\/uploads\/2019\/09\/2e9f21b4b5cb0a896a85276770403fbe.jpg\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<br \/>\nT\u0101d\u0113j\u0101di m\u0113s sa\u0146emam pieteikumus \u0161\u0101d\u0101 form\u0101:<\/p>\n<p><img decoding=\"async\" alt=\"Mums visiem nepiecie\u0161ams help desk\" src=\"\/wp-content\/uploads\/2019\/09\/f7fe0f82d62af7baa1d84cb5f1c048d8.jpg\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<br \/>\nUn galvenais, m\u0113s realiz\u0113j\u0101m tik ilgi gaid\u012bto port\u0101la sh\u0113mu. Port\u0101ls ir person\u012bga mijiedarb\u012bbas vide port\u0101la \u012bpa\u0161niekam ar vi\u0146a klientiem. Ja j\u016bs esat izveidojis port\u0101lu sev, tas b\u016bs ar unik\u0101lu URL, savu datu b\u0101zi, diskospace utt. J\u016bsu klienti var\u0113s piek\u013c\u016bt \u0161im port\u0101lam, izmantojot sniegto URL, un izveidot piepras\u012bjumus vai s\u016bdz\u012bbas, kas t\u016bl\u012bt non\u0101k vienotaj\u0101 \u017eurn\u0101l\u0101, no kura t\u0101s apstr\u0101d\u0101 operatori (j\u016bsu darbinieki).<\/p>\n<p>K\u0101 klients uzzin\u0101s j\u016bsu port\u0101la URL? Izmantojot m\u016bsu pal\u012bdz\u012bbas dienestu, j\u016bs izvietojat t\u0101s saiti visur, kur lietot\u0101js var v\u0113l\u0113ties uzdot jums jaut\u0101jumu: vietn\u0113, soci\u0101lajos t\u012bklos, e-pasta vai zi\u0146ojumapmai\u0146as lietotn\u0113s un \u010datos, pat k\u0101d\u0101 logr\u012bku vai rakstu Habr\u0101. Lietot\u0101js noklik\u0161\u0137ina uz j\u016bsu saites, re\u0123istr\u0113jas tr\u012bs lauku form\u0101 un non\u0101k lietojumprogramm\u0101. Lietot\u0101jv\u0101rds un parole tiek nos\u016bt\u012bti pa e-pastu.<\/p>\n<p><img decoding=\"async\" alt=\"Mums visiem nepiecie\u0161ams help desk\" src=\"\/wp-content\/uploads\/2019\/09\/9f2242d4244cd4438350176fd38e079f.jpg\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<br \/>\nTurkl\u0101t operatori var izveidot iel\u016bgumus klientiem no person\u012bg\u0101 konta, lai atbr\u012bvotu klientus pat no element\u0101ras nelielas veidlapas aizpild\u012b\u0161anas. Iel\u016bgums tiks nos\u016bt\u012bts klientam uz e-pasta adresi, un pa\u0161\u0101 iel\u016bgum\u0101 jau b\u016bs visa nepiecie\u0161am\u0101 inform\u0101cija, lai piek\u013c\u016btu port\u0101lam: URL, lietot\u0101jv\u0101rds, parole.<\/p>\n<p>T\u016bl\u012bt p\u0113c re\u0123istr\u0101cijas vai iel\u016bguma sa\u0146em\u0161anas klients ieiet port\u0101l\u0101, izveido pieteikumu, aizpildot anketas laukus, un ieg\u016bst piek\u013cuvi savam eksempl\u0101ram. <noindex><a rel=\"nofollow\" href=\"https:\/\/www.zedline.ru\/\">ZEDLine Support <\/a><\/noindex>\u2014 tas ir, redz savus piepras\u012bjumu statusus, var izveidot un apskat\u012bt zi\u0146ojumus iek\u0161\u0113j\u0101 \u010dat\u0101 ar operatoru, var pievienot un apskat\u012bt pielikumus, kopum\u0101 nov\u0113rot, k\u0101 sokas vi\u0146a probl\u0113mas risin\u0101\u0161ana. Par vis\u0101m notikumiem lietot\u0101jam tiek nos\u016bt\u012bti pazi\u0146ojumi uz e-pastu, t\u0101p\u0113c nav vajadz\u012bbas s\u0113d\u0113t interfeis\u0101 un spiest F5, lai atjaunin\u0101tu bi\u013cetes parametrus.\u00a0<\/p>\n<p>\u0160\u0101ds pieejas veids interfeis\u0101 \u013cauj veikt vienk\u0101r\u0161u re\u0123istr\u0101ciju un t\u016bl\u012bt \u0137erties pie darba, nevis izprast funkcionalit\u0101tes d\u017eung\u013cus. Tas ir lo\u0123iski, jo klients var visu sadarb\u012bbas ciklu ar jums izmantot pal\u012bdz\u012bbas centru tikai da\u017eas reizes (da\u017ereiz pat vienu reizi), un vi\u0146\u0161 nav j\u0101noslogo.<\/p>\n<p>Ikkur\u0101 laik\u0101 apet\u012bte n\u0101k ar \u0113\u0161anu, un kam\u0113r m\u0113s izstr\u0101d\u0101j\u0101m operatora interfeisu un klientu port\u0101lu, rad\u0101s doma, ka person\u012bgajam kabinetam j\u0101b\u016bt ar\u012b lo\u0123iskam, \u0113rtam un visaptvero\u0161am. T\u0101 m\u0113s r\u012bkoj\u0101mies: person\u012bgaj\u0101 kabinet\u0101 var iestat\u012bt savu profilu (ja esi operators), konfigur\u0113t pa\u0161u ZEDLine Support, izsekot maks\u0101jumus, apskat\u012bt lietot\u0101jus, iestat\u012bt anketu un apskat\u012bt statistiku (ja esi administrators). Atkal ir \u012bstenots princips \u201elietder\u012bgi vienk\u0101r\u0161i\u201d: operators str\u0101d\u0101 maksim\u0101li vienk\u0101r\u0161\u0101 interfeis\u0101, un tas sniedz virkni priek\u0161roc\u012bbu:<\/p>\n<ul>\n<li>vi\u0146\u0161 netrauc\u0113jas ar citiem sada\u013c\u0101m\n<\/li>\n<li>sist\u0113mas iestat\u012bjumi ir vienoti\n<\/li>\n<li>ir ac\u012bmredzama administratora atbild\u012bba par iestat\u012bjumu k\u013c\u016bd\u0101m\n<\/li>\n<li>liel\u0101k\u0101 da\u013ca inform\u0101cijas ir aizsarg\u0101ta no operatoriem\n<\/li>\n<li>operatori \u013coti \u0101tri apg\u016bst darbu ar t\u0101du interfeisu (ietaup\u012bjumi apm\u0101c\u012bb\u0101 + \u0101tra uzs\u0101k\u0161ana).\u00a0\n<\/li>\n<\/ul>\n<p>\n<img decoding=\"async\" alt=\"Mums visiem nepiecie\u0161ams help desk\" src=\"\/wp-content\/uploads\/2019\/09\/7f0c7971d2f0784cca1dff151b173979.jpg\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<br \/>\nStarp citu, kas saist\u012bts ar apm\u0101c\u012bbu \u2014 pirmaj\u0101 iebrauk\u0161an\u0101 sist\u0113m\u0101 lietot\u0101jam tiek pied\u0101v\u0101ts interakt\u012bvs ce\u013cvedis, kur\u0161 \"vad\u012bs\" ies\u0101c\u0113ju pa visu saskarni un past\u0101st\u012bs, k\u0101 darbojas ZEDLine Support. Tas tiks r\u0101d\u012bts l\u012bdz br\u012bdim, kad j\u016bs nospied\u012bsiet pogu \"vairs ner\u0101d\u012bt\".<\/p>\n<p><img decoding=\"async\" alt=\"Mums visiem nepiecie\u0161ams help desk\" src=\"\/wp-content\/uploads\/2019\/09\/80bfed4472b76c2d1ddbb643e4506e34.jpg\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<br \/>\n<img decoding=\"async\" alt=\"Mums visiem nepiecie\u0161ams help desk\" src=\"\/wp-content\/uploads\/2019\/09\/66eac516d8a065aff7a03b73734d995b.jpg\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<br \/>\nVisus preciz\u0113jumus un jaut\u0101jumus var uzdot \u010dat\u0101, t\u0101d\u0113j\u0101di iesp\u0113jams:<\/p>\n<ul>\n<li>sekot jaut\u0101juma risin\u0101\u0161anas gaitai un kontrol\u0113t statusa mai\u0146u\n<\/li>\n<li>nodot (dele\u0123\u0113t) uzdevumu citiem darbiniekiem, nep\u0101rst\u0101stot iepriek\u0161\u0113jo v\u0113sturi\n<\/li>\n<li>\u0101tri apmain\u012bties ar nepiecie\u0161amajiem failiem un ekr\u0101nuz\u0146\u0113mumiem\n<\/li>\n<li>saglab\u0101t visus datus par probl\u0113mu un viegli tiem piek\u013c\u016bt, ja gad\u012bsies l\u012bdz\u012bga situ\u0101cija.\n<\/li>\n<\/ul>\n<p>\nAtgriez\u012bsimies pie administratora biroja. Tur, starp citu, ir e-pasta iestat\u012bjums pazi\u0146ojumiem, diska vietas kontrole un taml\u012bdz\u012bgas lietas. Un tur ir ar\u012b nor\u0113\u0137ini \u2014 j\u016bs vienm\u0113r zin\u0101siet, kad, k\u0101di l\u012bdzek\u013ci un k\u0101diem m\u0113r\u0137iem tika izt\u0113r\u0113ti.<\/p>\n<p>Nor\u0113\u0137inu sist\u0113m\u0101 ir divi sada\u013cas: abonementi un transakcijas. Abonementa sada\u013c\u0101 ar vienu kust\u012bbu j\u016bs varat main\u012bt tarifu, operatoru skaitu, pagarin\u0101t abonementu un papildin\u0101t bilanci. Pievienojot l\u012bdzek\u013cus, jums tie\u0161i ZEDLine Support saskarn\u0113 tiks izveidots r\u0113\u0137ins.<\/p>\n<p><img decoding=\"async\" alt=\"Mums visiem nepiecie\u0161ams help desk\" src=\"\/wp-content\/uploads\/2019\/09\/2c0f274750191966ed757ac33d733f92.jpg\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<br \/>\nTransakciju sada\u013c\u0101 var redz\u0113t visas oper\u0101cijas, kas saist\u012btas ar maks\u0101jumiem un norakst\u012bjumiem. T\u0101pat var redz\u0113t, kur\u0161 un kad veica maks\u0101jumu un \u012bstenoja transakciju. Starp citu, maks\u0101jums ar bonusiem ekr\u0101nuz\u0146\u0113mum\u0101 \u2014 tas nav nejau\u0161\u012bba un ne tests: l\u012bdz 2019. gada 30. septembrim darbojas akcija \u2014 pie saldo papildin\u0101\u0161anas m\u0113s d\u0101vin\u0101m k\u0101 bonusu 50% no papildin\u0101t\u0101s summas. Piem\u0113ram, maks\u0101jot 5000 rub\u013cu, uz bilanci tiek ieskait\u012bti 7500 rub\u013cu. Un nor\u0113\u0137inu saskarn\u0113 par\u0101d\u012bsies aptuveni \u0161\u0101da ieraksts \ud83d\ude42<\/p>\n<p><img decoding=\"async\" alt=\"Mums visiem nepiecie\u0161ams help desk\" src=\"\/wp-content\/uploads\/2019\/09\/ff2af7168601d6bae4dfaaac9cacb4dc.jpg\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<br \/>\nUn j\u0101, ja m\u0113s run\u0101jam par maks\u0101jumiem: mums ir bezmaksas pl\u0101ns + tr\u012bs maksas pl\u0101ni. Un m\u0113s varam pazi\u0146ot, ka esam gatavi piel\u0101got ZEDLine Support pal\u012bdz\u012bbu j\u016bsu uz\u0146\u0113muma pras\u012bb\u0101m \u2014 par standarta programm\u0113t\u0101ju stundas maksu. M\u0113s \u013coti bie\u017ei nodarbojamies ar izstr\u0101d\u0113m RegionSoft CRM, viegli un \u0101tri sagatavojam un saska\u0146ojam tehniskos uzdevumus un \u0137eramies pie darba, t\u0101p\u0113c m\u016bsu pieredze \u013cauj izstr\u0101d\u0101t ar\u012b individu\u0101lus risin\u0101jumus.\u00a0<\/p>\n<p>\u0160obr\u012bd ZEDLine Support pal\u012bdz\u012bbas dienests ir integr\u0113ts ar m\u016bsu CRM sist\u0113mu RegionSoft CRM, ta\u010du jau tagad m\u0113s varam p\u0113c \u012bpa\u0161a piepras\u012bjuma pied\u0101v\u0101t piek\u013cuvi beta versijai API, un, papildus uzlabojumiem, b\u016bs daudz iesp\u0113ju integr\u0101cijai.\u00a0<\/p>\n<p>Un visbeidzot, m\u0113s esam sp\u0113ju\u0161i sasniegt v\u0113l vienu \u013coti svar\u012bgu m\u0113r\u0137i \u2014 padar\u012bt sist\u0113mu \u013coti \u0101tru. \u0100trums, ar k\u0101du sist\u0113ma rea\u0123\u0113 uz lietot\u0101ju darb\u012bb\u0101m, padara lietot\u0101ju darbu komfortabl\u0101ku. Turpm\u0101k\u0101 sist\u0113mas att\u012bst\u012bb\u0101, kas ir neizb\u0113gama, m\u0113s piev\u0113rs\u012bsim \u012bpa\u0161u uzman\u012bbu \u0101trumam un c\u012bn\u012bsimies par to.<\/p>\n<p>\u012asum\u0101, t\u0101ds ir m\u016bsu <noindex><a rel=\"nofollow\" href=\"https:\/\/www.zedline.ru\/\">ZEDLine Support pal\u012bdz\u012bbas dienests<\/a><\/noindex> \u2014 un, p\u0113c pirmajiem lietot\u0101ju atsauksm\u0113m, m\u0113s neesam k\u013c\u016bd\u012bju\u0161ies.<\/p>\n<h2>Kam un k\u0101p\u0113c nepiecie\u0161ams pal\u012bdz\u012bbas dienests?<\/h2>\n<p>\nRaksta s\u0101kum\u0101 m\u0113s piemin\u0113j\u0101m, ka liela da\u013ca pal\u012bdz\u012bbas dienestu ir par IT un dom\u0101ti IT speci\u0101listiem. Tam ir sava lo\u0123ika, tom\u0113r tas nav piln\u012bgi taisn\u012bba. \u0160eit ir aptuvens saraksts ar tiem, kuru darbu atvieglos vienk\u0101r\u0161s un \u0113rts pal\u012bdz\u012bbas dienests.<\/p>\n<ul>\n<li>Sist\u0113mu administratori, kuri var izveidot iek\u0161\u0113jo bi\u013ce\u0161u sist\u0113mu, lai str\u0101d\u0101tu ar kol\u0113\u0123u piepras\u012bjumiem un ner\u012bkoties haotiski pa st\u0101viem un kabinetiem, bet mier\u012bgi rea\u0123\u0113t uz ofici\u0101liem pieteikumiem (tie ir pier\u0101d\u012bjums aiz\u0146emtajam darba laikam).\n<\/li>\n<li>Servisa uz\u0146\u0113mumi un servisa centri, kas str\u0101d\u0101 ar da\u017e\u0101du apr\u012bkojumu un da\u017e\u0101d\u0101m klientu s\u016bdz\u012bbu risin\u0101\u0161anas uzdevumiem.\n<\/li>\n<li>Jebkura komp\u0101nija, kur\u0101 ir klientu atbalsts pa t\u0101lruni un \u010datos \u2014 lai \u013cautu klientam formul\u0113t savu jaut\u0101jumu rakstiski un kontrol\u0113t darba gaitu, k\u0101 ar\u012b uzglab\u0101t visus pieteikumus vienuviet.\n<\/li>\n<\/ul>\n<p>\nIr miljoniem iemeslu, k\u0101p\u0113c tie\u0161i uzrakst\u012bt uz\u0146\u0113mumam, nevis piezvan\u012bt, no kuriem divi galvenie ir: ieradums sazin\u0101ties zi\u0146ojumos ar tekstu un iesp\u0113ja s\u0101kt risin\u0101t probl\u0113mu darba laik\u0101, nesl\u0113pjoties ar t\u0101lruni st\u016bros un netrauc\u0113jot kol\u0113\u0123us. Vienska\u0146a saite uz j\u016bsu pal\u012bdz\u012bbas dienesta eksempl\u0101ru pal\u012bdz\u0113s atrisin\u0101t visas probl\u0113mas, kas saist\u012btas ar omnikanalit\u0101ti, pieejam\u012bbu, operativit\u0101ti utt.\u00a0<\/p>\n<p>Pa\u0161laik m\u016bsu komanda izmanto pal\u012bdz\u012bbas dienestu <noindex><a rel=\"nofollow\" href=\"https:\/\/www.zedline.ru\/\">ZEDLine Support<\/a><\/noindex> M\u0113s, b\u016bdami pieredz\u0113ju\u0161i biznesa automatiz\u0113t\u0101ji, past\u0101v\u012bgi apmain\u0101mies viedok\u013ciem, mekl\u0113jam jaunus risin\u0101jumus un reiz\u0113m str\u012bdamies. Ta\u010du vienpr\u0101t\u012bba ir \u0161\u0101da: tas ir \u0113rti mums un m\u016bsu klientiem, kuri atst\u0101j piepras\u012bjumus. Ar\u012b atbalsta operatoriem ir k\u013cuvis daudz viegl\u0101k str\u0101d\u0101t ar lietot\u0101ju piepras\u012bjumiem.<\/p>\n<p>Kad uz\u0146\u0113mums sasniedz noteiktu robe\u017eu, vad\u012bba saprot, ka nav pietiekami vienk\u0101r\u0161i p\u0101rdot preci vai pakalpojumu. Nepiecie\u0161ams organiz\u0113t sadarb\u012bbu ar klientu t\u0101, lai vi\u0146\u0161 nov\u0113rt\u0113tu kvalit\u0101ti p\u0113cp\u0101rdo\u0161anas apkalpo\u0161anai, gan maksas, gan bezmaksas. J\u0101c\u012bn\u0101s par katru klientu un j\u0101nov\u0113r\u0161 past\u0101v\u012bgo klientu zudums, uzkr\u0101jot klientu b\u0101zi. To savuk\u0101rt sasniedz, str\u0101d\u0101jot pie lojalit\u0101tes l\u012bme\u0146a paaugstin\u0101\u0161anas. T\u0101p\u0113c klientam j\u0101b\u016bt p\u0101rliecin\u0101tam, ka vi\u0146a piepras\u012bjums uz\u0146\u0113mumam ar probl\u0113mu nepazud\u012bs un nepaliks kaut kur darbinieku vid\u016b, un tas neb\u016bs atkar\u012bgs no cilv\u0113ka faktora. Tie\u0161i \u0161\u0101du uzdevumu risina <noindex><a rel=\"nofollow\" href=\"https:\/\/www.zedline.ru\/\">serviss ZEDLine Support<\/a><\/noindex>.<br \/>\n<br \/>Avots: <a content=\"nofollow\" rel=\"nofollow\" href=\"https:\/\/habr.com\/ru\/company\/regionsoft\/blog\/465951\/\">habr.com<\/a><\/p>","protected":false,"gt_translate_keys":[{"key":"rendered","format":"html"}]},"excerpt":{"rendered":"<p>\u0417\u0430\u0434\u0443\u043c\u0430\u0442\u044c \u0440\u0430\u0437\u0440\u0430\u0431\u043e\u0442\u043a\u0443 \u043e\u0431\u043b\u0430\u0447\u043d\u043e\u0439 \u0445\u0435\u043b\u043f\u0434\u0435\u0441\u043a-\u0441\u0438\u0441\u0442\u0435\u043c\u044b \u0432 2018 \u0433\u043e\u0434\u0443 \u0441\u043e \u0441\u0442\u043e\u0440\u043e\u043d\u044b \u043a\u0430\u0437\u0430\u043b\u043e\u0441\u044c \u043d\u0435 \u0441\u0430\u043c\u043e\u0439 \u0442\u0440\u0435\u0437\u0432\u043e\u0439 \u0438\u0434\u0435\u0435\u0439 \u2014 \u043d\u0430 \u043f\u0435\u0440\u0432\u044b\u0439 \u0432\u0437\u0433\u043b\u044f\u0434 \u0440\u044b\u043d\u043e\u043a \u0435\u0441\u0442\u044c, \u043e\u0442\u0435\u0447\u0435\u0441\u0442\u0432\u0435\u043d\u043d\u044b\u0435 \u0438 \u0437\u0430\u0440\u0443\u0431\u0435\u0436\u043d\u044b\u0435 \u0440\u0435\u0448\u0435\u043d\u0438\u044f \u0435\u0441\u0442\u044c, \u0441\u0430\u043c\u043e\u043f\u0438\u0441\u043d\u044b\u0445 \u0441\u0438\u0441\u0442\u0435\u043c \u0442\u043e\u0436\u0435 \u0445\u0432\u0430\u0442\u0430\u0435\u0442. \u0417\u0430\u0434\u0443\u043c\u0430\u0442\u044c \u0440\u0430\u0437\u0440\u0430\u0431\u043e\u0442\u043a\u0443 \u043d\u043e\u0432\u043e\u0439 \u0441\u0438\u0441\u0442\u0435\u043c\u044b, \u043a\u043e\u0433\u0434\u0430 \u0443 \u0442\u0435\u0431\u044f \u0443\u0436\u0435 \u0435\u0441\u0442\u044c \u0431\u043e\u043b\u044c\u0448\u0430\u044f CRM-\u0440\u0430\u0437\u0440\u0430\u0431\u043e\u0442\u043a\u0430 \u0438 \u0431\u043e\u043b\u0435\u0435 6000 \u00ab\u0436\u0438\u0432\u044b\u0445\u00bb \u0438 \u0430\u043a\u0442\u0438\u0432\u043d\u044b\u0445 \u043a\u043b\u0438\u0435\u043d\u0442\u043e\u0432, \u043a\u043e\u0442\u043e\u0440\u044b\u043c \u043f\u043e\u0441\u0442\u043e\u044f\u043d\u043d\u043e \u0447\u0442\u043e-\u0442\u043e \u043d\u0443\u0436\u043d\u043e, \u2014 \u0442\u0430\u043a \u0432\u043e\u043e\u0431\u0449\u0435 \u0440\u0435\u0441\u0443\u0440\u0441\u043d\u043e\u0435 [&hellip;]<\/p>\n","protected":false,"gt_translate_keys":[{"key":"rendered","format":"html"}]},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[688],"tags":[],"class_list":["post-37787","post","type-post","status-publish","format-standard","hentry","category-administrirovanie"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 5.0.4 - aioseo.com -->\n\t<meta name=\"description\" content=\"\u0417\u0430\u0434\u0443\u043c\u0430\u0442\u044c \u0440\u0430\u0437\u0440\u0430\u0431\u043e\u0442\u043a\u0443 \u043e\u0431\u043b\u0430\u0447\u043d\u043e\u0439 \u0445\u0435\u043b\u043f\u0434\u0435\u0441\u043a-\u0441\u0438\u0441\u0442\u0435\u043c\u044b \u0432 2018 \u0433\u043e\u0434\u0443 \u0441\u043e \u0441\u0442\u043e\u0440\u043e\u043d\u044b \u043a\u0430\u0437\u0430\u043b\u043e\u0441\u044c \u043d\u0435 \u0441\u0430\u043c\u043e\u0439 \u0442\u0440\u0435\u0437\u0432\u043e\u0439 \u0438\u0434\u0435\u0435\u0439 \u2014 \u043d\u0430 \u043f\u0435\u0440\u0432\u044b\u0439 \u0432\u0437\u0433\u043b\u044f\u0434 \u0440\u044b\u043d\u043e\u043a \u0435\u0441\u0442\u044c, \u043e\u0442\u0435\u0447\u0435\u0441\u0442\u0432\u0435\u043d\u043d\u044b\u0435 \u0438 \u0437\u0430\u0440\u0443\u0431\u0435\u0436\u043d\u044b\u0435 \u0440\u0435\u0448\u0435\u043d\u0438\u044f \u0435\u0441\u0442\u044c, \u0441\u0430\u043c\u043e\u043f\u0438\u0441\u043d\u044b\u0445 \u0441\u0438\u0441\u0442\u0435\u043c \u0442\u043e\u0436\u0435 \u0445\u0432\u0430\u0442\u0430\u0435\u0442.\" \/>\n\t<meta name=\"robots\" content=\"max-image-preview:large\" \/>\n\t<meta name=\"author\" content=\"Yuri Gagarin\"\/>\n\t<link rel=\"canonical\" href=\"https:\/\/prohoster.info\/lv\/blog\/administrirovanie\/nam-vsem-nuzhen-helpdesk\" \/>\n\t\t<meta name=\"generator\" content=\"All in One SEO (AIOSEO) 5.0.4\" \/>\n\t\t<meta property=\"og:locale\" content=\"lv_LV\" \/>\n\t\t<meta property=\"og:site_name\" content=\"ProHoster | \u041a\u0443\u043f\u0438\u0442\u044c \u043d\u0430\u0434\u0435\u0436\u043d\u044b\u0439 \u0445\u043e\u0441\u0442\u0438\u043d\u0433 \u0434\u043b\u044f \u0441\u0430\u0439\u0442\u043e\u0432 \u0441 \u0437\u0430\u0449\u0438\u0442\u043e\u0439 \u043e\u0442 DDoS, VPS VDS \u0441\u0435\u0440\u0432\u0435\u0440\u044b\" \/>\n\t\t<meta property=\"og:type\" content=\"article\" \/>\n\t\t<meta property=\"og:title\" content=\"\ud83e\udd47\u041d\u0430\u043c \u0432\u0441\u0435\u043c \u043d\u0443\u0436\u0435\u043d \u0445\u0435\u043b\u043f\u0434\u0435\u0441\u043a | ProHoster\" \/>\n\t\t<meta property=\"og:description\" content=\"\u0417\u0430\u0434\u0443\u043c\u0430\u0442\u044c \u0440\u0430\u0437\u0440\u0430\u0431\u043e\u0442\u043a\u0443 \u043e\u0431\u043b\u0430\u0447\u043d\u043e\u0439 \u0445\u0435\u043b\u043f\u0434\u0435\u0441\u043a-\u0441\u0438\u0441\u0442\u0435\u043c\u044b \u0432 2018 \u0433\u043e\u0434\u0443 \u0441\u043e \u0441\u0442\u043e\u0440\u043e\u043d\u044b \u043a\u0430\u0437\u0430\u043b\u043e\u0441\u044c \u043d\u0435 \u0441\u0430\u043c\u043e\u0439 \u0442\u0440\u0435\u0437\u0432\u043e\u0439 \u0438\u0434\u0435\u0435\u0439 \u2014 \u043d\u0430 \u043f\u0435\u0440\u0432\u044b\u0439 \u0432\u0437\u0433\u043b\u044f\u0434 \u0440\u044b\u043d\u043e\u043a \u0435\u0441\u0442\u044c, \u043e\u0442\u0435\u0447\u0435\u0441\u0442\u0432\u0435\u043d\u043d\u044b\u0435 \u0438 \u0437\u0430\u0440\u0443\u0431\u0435\u0436\u043d\u044b\u0435 \u0440\u0435\u0448\u0435\u043d\u0438\u044f \u0435\u0441\u0442\u044c, \u0441\u0430\u043c\u043e\u043f\u0438\u0441\u043d\u044b\u0445 \u0441\u0438\u0441\u0442\u0435\u043c \u0442\u043e\u0436\u0435 \u0445\u0432\u0430\u0442\u0430\u0435\u0442.\" \/>\n\t\t<meta property=\"og:url\" content=\"https:\/\/prohoster.info\/lv\/blog\/administrirovanie\/nam-vsem-nuzhen-helpdesk\" \/>\n\t\t<meta property=\"og:image\" content=\"https:\/\/prohoster.info\/wp-content\/uploads\/2021\/11\/logo-350.jpg\" \/>\n\t\t<meta property=\"og:image:secure_url\" content=\"https:\/\/prohoster.info\/wp-content\/uploads\/2021\/11\/logo-350.jpg\" \/>\n\t\t<meta property=\"og:image:width\" content=\"350\" \/>\n\t\t<meta property=\"og:image:height\" content=\"350\" \/>\n\t\t<meta property=\"article:published_time\" content=\"2019-10-31T19:19:46+00:00\" \/>\n\t\t<meta property=\"article:modified_time\" content=\"2019-10-31T19:19:46+00:00\" \/>\n\t\t<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/prohoster\" \/>\n\t\t<meta property=\"article:author\" content=\"https:\/\/www.facebook.com\/prohoster\" \/>\n\t\t<!-- All in One SEO -->\n\n","aioseo_head_json":{"title":"\ud83e\udd47Mums visiem nepiecie\u0161ama pal\u012bdz\u012bbas sist\u0113ma | ProHoster","description":"Iedom\u0101ties m\u0101ko\u0146pakalpojumu pal\u012bdz\u012bbas sist\u0113mas izstr\u0101di 2018. gad\u0101 no malas \u0161\u0137ita ne pa\u0161a racion\u0101l\u0101k\u0101 ideja \u2014 vismaz \u0161\u0137iet, ka tirgus past\u0101v, un ir gan iek\u0161\u0113j\u0101s, gan \u0101r\u0113j\u0101s risin\u0101jumi, turkl\u0101t ar\u012b pa\u0161roc\u012bgi veidotu sist\u0113mu ir pietiekami daudz.","canonical_url":"https:\/\/prohoster.info\/lv\/blog\/administrirovanie\/nam-vsem-nuzhen-helpdesk","robots":"max-image-preview:large","keywords":"","webmasterTools":{"miscellaneous":""},"schema":null,"og:locale":"lv_LV","og:site_name":"ProHoster | \u041a\u0443\u043f\u0438\u0442\u044c \u043d\u0430\u0434\u0435\u0436\u043d\u044b\u0439 \u0445\u043e\u0441\u0442\u0438\u043d\u0433 \u0434\u043b\u044f \u0441\u0430\u0439\u0442\u043e\u0432 \u0441 \u0437\u0430\u0449\u0438\u0442\u043e\u0439 \u043e\u0442 DDoS, VPS VDS \u0441\u0435\u0440\u0432\u0435\u0440\u044b","og:type":"article","og:title":"\ud83e\udd47\u041d\u0430\u043c \u0432\u0441\u0435\u043c \u043d\u0443\u0436\u0435\u043d \u0445\u0435\u043b\u043f\u0434\u0435\u0441\u043a | ProHoster","og:description":"\u0417\u0430\u0434\u0443\u043c\u0430\u0442\u044c \u0440\u0430\u0437\u0440\u0430\u0431\u043e\u0442\u043a\u0443 \u043e\u0431\u043b\u0430\u0447\u043d\u043e\u0439 \u0445\u0435\u043b\u043f\u0434\u0435\u0441\u043a-\u0441\u0438\u0441\u0442\u0435\u043c\u044b \u0432 2018 \u0433\u043e\u0434\u0443 \u0441\u043e \u0441\u0442\u043e\u0440\u043e\u043d\u044b \u043a\u0430\u0437\u0430\u043b\u043e\u0441\u044c \u043d\u0435 \u0441\u0430\u043c\u043e\u0439 \u0442\u0440\u0435\u0437\u0432\u043e\u0439 \u0438\u0434\u0435\u0435\u0439 \u2014 \u043d\u0430 \u043f\u0435\u0440\u0432\u044b\u0439 \u0432\u0437\u0433\u043b\u044f\u0434 \u0440\u044b\u043d\u043e\u043a \u0435\u0441\u0442\u044c, \u043e\u0442\u0435\u0447\u0435\u0441\u0442\u0432\u0435\u043d\u043d\u044b\u0435 \u0438 \u0437\u0430\u0440\u0443\u0431\u0435\u0436\u043d\u044b\u0435 \u0440\u0435\u0448\u0435\u043d\u0438\u044f \u0435\u0441\u0442\u044c, \u0441\u0430\u043c\u043e\u043f\u0438\u0441\u043d\u044b\u0445 \u0441\u0438\u0441\u0442\u0435\u043c \u0442\u043e\u0436\u0435 \u0445\u0432\u0430\u0442\u0430\u0435\u0442.","og:url":"https:\/\/prohoster.info\/lv\/blog\/administrirovanie\/nam-vsem-nuzhen-helpdesk","og:image":"https:\/\/prohoster.info\/wp-content\/uploads\/2021\/11\/logo-350.jpg","og:image:secure_url":"https:\/\/prohoster.info\/wp-content\/uploads\/2021\/11\/logo-350.jpg","og:image:width":350,"og:image:height":350,"article:published_time":"2019-10-31T19:19:46+00:00","article:modified_time":"2019-10-31T19:19:46+00:00","article:publisher":"https:\/\/www.facebook.com\/prohoster","article:author":"https:\/\/www.facebook.com\/prohoster"},"aioseo_meta_data":{"post_id":"37787","title":null,"description":null,"keywords":null,"keyphrases":null,"primary_term":null,"canonical_url":null,"og_title":null,"og_description":null,"og_object_type":"default","og_image_type":"default","og_image_url":null,"og_image_width":null,"og_image_height":null,"og_image_custom_url":null,"og_image_custom_fields":null,"og_video":null,"og_custom_url":null,"og_article_section":null,"og_article_tags":null,"twitter_use_og":false,"twitter_card":"default","twitter_image_type":"default","twitter_image_url":null,"twitter_image_custom_url":null,"twitter_image_custom_fields":null,"twitter_title":null,"twitter_description":null,"schema":{"blockGraphs":[],"customGraphs":[],"default":{"data":{"Article":[],"Course":[],"Dataset":[],"FAQPage":[],"Movie":[],"Person":[],"Product":[],"ProductReview":[],"Car":[],"Recipe":[],"Service":[],"SoftwareApplication":[],"WebPage":[]},"graphName":"","isEnabled":true},"graphs":[]},"schema_type":null,"schema_type_options":null,"pillar_content":false,"robots_default":true,"robots_noindex":false,"robots_noarchive":false,"robots_nosnippet":false,"robots_nofollow":false,"robots_noimageindex":false,"robots_noodp":false,"robots_notranslate":false,"robots_max_snippet":null,"robots_max_videopreview":null,"robots_max_imagepreview":"large","priority":null,"frequency":null,"local_seo":null,"seo_analyzer_scan_date":"2026-01-23 19:16:58","breadcrumb_settings":null,"limit_modified_date":false,"reviewed_by":null,"ai":null,"created":"2021-03-01 01:20:23","updated":"2026-01-23 19:16:58","focus_keyword":null,"additional_keywords":null,"truseo_locale":null},"gt_translate_keys":[{"key":"link","format":"url"}],"_links":{"self":[{"href":"https:\/\/prohoster.info\/lv\/wp-json\/wp\/v2\/posts\/37787","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/prohoster.info\/lv\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/prohoster.info\/lv\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/prohoster.info\/lv\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/prohoster.info\/lv\/wp-json\/wp\/v2\/comments?post=37787"}],"version-history":[{"count":0,"href":"https:\/\/prohoster.info\/lv\/wp-json\/wp\/v2\/posts\/37787\/revisions"}],"wp:attachment":[{"href":"https:\/\/prohoster.info\/lv\/wp-json\/wp\/v2\/media?parent=37787"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/prohoster.info\/lv\/wp-json\/wp\/v2\/categories?post=37787"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/prohoster.info\/lv\/wp-json\/wp\/v2\/tags?post=37787"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}