palibe kulipira mochulukira kwa ntchito zomwe sitikufuna, monga kuphatikiza ndi malo ochezera, ma dashboard ovuta, makasitomala, ndi zina. Ndiye kuti, sitinafune wosakanizidwa wa desiki yothandizira ndi CRM.
Ma desiki othandizira alibe ma portal kasitomala - ndiye kuti, kasitomala sangathe kuwona zomwe zikuchitika ndi pulogalamu yake kapena yemwe akugwira nayo ntchito. Pafupifupi mautumiki onse amadzitamandira ndi kuthekera kwa omnichannel (kusonkhanitsa mapulogalamu ngakhale kuchokera ku Odnoklassniki), koma ambiri sakhala ndi mwayi wopeza ntchitoyi mukalowa ndipo mapulogalamu anu akuwonekera.
Ma desiki ambiri othandizira amapangidwa molingana ndi zosowa za ntchito ya IT, ndiye kuti, ndi ntchito za ITSM. Izi sizoyipa, koma desiki lothandizira likufunika ndi makampani ambiri omwe ali ndi chithandizo chothandizira (kuchokera ku sitolo yapaintaneti kupita ku malo othandizira ndi bungwe lotsatsa malonda). Inde, mayankho atha kupangidwa mogwirizana ndi mutu uliwonse, koma ndi ntchito zingati zosafunikira zomwe zidzatsatike pamasewera!
Pali mayankho okhudzana ndi mafakitale am'malo operekera chithandizo pamsika: kuwerengera ndalama ndi kulemba zilembo za zida, ntchito zokonzanso, kuyika malo a otumiza ndi ogwira ntchito. Apanso, kwa makampani omwe siantchito, dutsani.
Mayankho a Universal omwe angagwirizane ndi zofunikira zabizinesi iliyonse ndi okwera mtengo kwambiri. Chabwino, ndithudi, makonda (mudzamvetsa pambuyo pake chifukwa chake sichinamalizidwe) - ndalama zina. Mayankho akunja ndi okwera mtengo kwambiri pamsika waku Russia.
Ogulitsa ena amavomereza kulipira nthawi yomweyo kwa miyezi 3 kapena 6; simungathe kubwereka mapulogalamu pogwiritsa ntchito mtundu wa SaaS kwa mwezi umodzi. Inde, amalonjeza kubwezera ndalama "zosagwiritsidwa ntchito" ngati panthawiyi mwaganiza zosiya kugwiritsa ntchito desiki lawo lothandizira, koma izi zokha ndizosautsa, makamaka kwa mabizinesi ang'onoang'ono omwe ndikofunika kuwongolera mosamala ndalama.
Chodabwitsa kwambiri, ogulitsa desiki ambiri amakana kuwongolera, ponena kuti kunalibe ntchito yotere, kapena kuitumiza ku API. Koma ngakhale mayankho a papulatifomu adayankha kuti, kwenikweni, atha kuthandiza, "koma mungayese nokha - wopanga mapulogalamu anthawi zonse azizindikira." Chabwino, tili nawo, koma ndani alibe ?!
Zoposa theka la mayankho ali ndi mawonekedwe odzaza kwambiri ndipo, chifukwa chake, amafunikira maphunziro a ogwira ntchito, popeza zonse zimafunikira kuyendetsedwa mwanjira ina. Tinene kuti mainjiniya atha kuzizindikira yekha m'maola angapo kapena tsiku, koma bwanji za ogwira ntchito osavuta omwe ali ndi ntchito yokwanira?
Ndipo pamapeto pake, chomwe chidatikwiyitsa koposa zonse ndikuti machitidwe ambiri oyesedwa akuchedwa modabwitsa! Ma portal amatenga nthawi yayitali kuti apange, kutsegulidwa ndikuyamba kwa nthawi yayitali, mapulogalamu amasungidwa pang'onopang'ono - ndipo izi zili ndi liwiro lolumikizana bwino (pafupifupi 35 Mbps pamayesero). Ngakhale panthawi ya ziwonetsero, makinawo adazizira ndikungotsegula pulogalamu inatenga masekondi asanu kapena kuposerapo. (Mwa njira, apa tinakhudzidwa kwambiri ndi mmodzi wa mameneja a wogulitsa wotchuka, yemwe, atafunsidwa chifukwa chake gudumu lonyamula katundu likuzungulira kwa nthawi yayitali, anayankha kuti ndi momwe Skype imapatsira, koma kwenikweni sizimatero. lendewera). Kwa ena tinapeza chifukwa - malo osungira deta ali kutali ndi Moscow, kwa ena sitinathe kufika pansi pa zifukwazo. Mwa njira, makampani ena opanga desiki othandizira adagogomezera kangapo pazokambirana kuti zonse zimasungidwa m'malo a data aku Russia (zomwe 152-FZ yabweretsa anthu!).
Nthawi zambiri, ndife okhumudwa. Ndipo tinaganiza kuti tifunika kupanga desk yathu yothandizira - yomwe ingakhale yoyenera kwa ife ndi makasitomala athu kuchokera kumadera onse a bizinesi, malo ogwira ntchito, ndi makampani a IT (kuphatikizapo kukonza chithandizo cha makasitomala amkati - chimagwira ntchito bwino kwambiri thandizo kwa oyang'anira dongosolo). Posakhalitsa: pa Ogasiti 3, 2019, tidayambitsa Thandizo la ZEDline - desiki losavuta, losavuta lamtambo lothandizira makasitomala. Pofika nthawi imeneyo, tinali kuzigwiritsa ntchito tokha - izi ndi momwe zikuwonekera tsopano:
Main zenera ndi mndandanda wa zopempha ndi zopempha kasitomala
Ndipo chofunika kwambiri, takhazikitsa dongosolo la portal lomwe tikufuna kwambiri. Portal ndi malo omwe munthu amalumikizana nawo pakati pa eni ake a portal ndi makasitomala ake. Ngati mwadzipangira nokha portal, idzakhala ndi URL yapadera, database yake, disk space, etc. Makasitomala anu azitha kulowa patsambali pogwiritsa ntchito ulalo womwe waperekedwa ndikupanga zopempha kapena zopempha, zomwe zimalowetsedwa mu chipika chimodzi, pomwe zimakonzedwa ndi ogwira ntchito (antchito anu).
Ponena za maphunziro, polowa kwa nthawi yoyamba, wogwiritsa ntchito amalandilidwa ndi phunziro lothandizira lomwe limayendetsa watsopanoyo kupyolera mu mawonekedwe onse ndikuwuza momwe ZEDline Support imagwirira ntchito. Idzawonetsedwa mpaka mutadina batani la "musawonetsenso".
Zidziwitso zonse ndi mafunso amafunsidwa pamacheza, kuti mutha:
fufuzani mmene kuthetsa nkhaniyo ikuyendera ndikuyangβanira kusintha kwa zinthu
kusamutsa (kugawa) ntchitoyo kwa antchito ena popanda kubwereza nkhani yapitayi
sinthani mwachangu mafayilo ofunikira ndi zithunzi
Pakadali pano, tiyeni tibwerere ku ofesi ya woyang'anira. Kumeneko, pakati pa zinthu zina, pali kukhazikitsidwa kwa imelo kwa zidziwitso, disk space control, ndi zina zotero. Ndipo palinso kulipira - mudzadziwa nthawi zonse, ndalama zomwe zidagwiritsidwa ntchito komanso chiyani.
Kulipira kuli ndi magawo awiri: kulembetsa ndi kuchitapo kanthu. Ndi kulembetsa, mutha kusintha tariff, kuchuluka kwa ogwira ntchito, kukonzanso zolembetsa zanu ndikuwonjezera ndalama zanu pakudina kamodzi. Mukadzabweranso, invoice yolipira imapangidwira inu mwachindunji mu mawonekedwe a ZEDline Support.
Muzochita mutha kuwona ntchito zonse zokhudzana ndi zolipirira ndi ma debit. Mutha kuwonanso yemwe adalipira komanso nthawi yomwe adalipira ndikumaliza ntchitoyo. Mwa njira, kulipira ndi mabonasi pazithunzi sizongochitika mwangozi kapena kuyesa: mpaka September 30, 2019, pali kukwezedwa - mukamawonjezera ndalama zanu, timapereka 50% ya ndalama zowonjezera monga bonasi. Mwachitsanzo, popereka ma ruble 5, ma ruble 000 amawerengedwa kuti ndiotsala. Ndipo pafupifupi zolowera zomwezo zidzawonekera mu mawonekedwe olipira :)
Ndipo inde, popeza pakubwera kulipira: tili ndi dongosolo laulere + atatu olipidwa. Ndipo titha kunena kuti ndife okonzeka kusintha desiki la ZEDline Support kuti ligwirizane ndi zomwe bizinesi yanu ili nayo - pamalipiro anthawi yogwira ntchito kwa opanga mapulogalamu a kampani yathu. Nthawi zambiri timalimbana ndi zosintha za RegionSoft CRM, timalemba mosavuta komanso mwachangu ndikuvomereza zaukadaulo ndikuyamba kugwira ntchito, kotero zomwe takumana nazo zimatilola kupanganso mayankho achikhalidwe.
Pakalipano, ZEDline Support desk yothandizira ikuphatikizidwa ndi dongosolo lathu la CRM RegionSoft CRM, koma tsopano titha, pa pempho lapadera, kupereka mwayi wopeza mtundu wa beta wa API ndipo, kuwonjezera pa kusintha, padzakhala mipata yambiri yophatikizana. .
Ndipo potsiriza, tinakwanitsa kukwaniritsa cholinga china chofunika kwambiri kuchokera kumalingaliro athu - kupanga dongosolo mofulumira kwambiri. Pambuyo pake, kuthamanga kwa machitidwe a machitidwe ku machitidwe a wogwiritsa ntchito kumapangitsa wogwiritsa ntchito kukhala womasuka. Ndi chitukuko china cha dongosolo, chomwe sichingalephereke, tidzapereka chidwi chapadera pa liwiro ndikumenyera nkhondo.
Mwachidule, umu ndi momwe zathu zinakhalira Thandizo la ZEDLine - ndikuweruza ndi mayankho ochokera kwa ogwiritsa ntchito oyamba, sitinaphonye.
Ndani akufunika desiki yothandizira ndipo chifukwa chiyani?
Kumayambiriro kwa nkhaniyi, tidanena kuti maofesi ambiri othandizira ndi okhudza IT komanso anthu a IT. Izi zili ndi malingaliro akeake, koma sizolondola kwenikweni. Nayi zitsanzo chabe za omwe ntchito zawo zidzawongoleredwa ndi desiki losavuta komanso losavuta lothandizira.
Oyang'anira madongosolo omwe amatha kupanga matikiti amkati kuti azigwira ntchito ndi zopempha kuchokera kwa anzawo komanso osathamangira chipwirikiti kuzungulira pansi ndi maofesi, koma amayankha modekha zopempha zaboma (ndiwo umboni wa nthawi yogwira ntchito).
Makampani othandizira ndi malo othandizira omwe amagwira ntchito ndi zida zosiyanasiyana ndi ntchito zosiyanasiyana kutengera madandaulo a makasitomala.