Chaka chapitacho, dipatimenti yathu yokondedwa ya HR idatipempha kuti tilembe ma chat bot omwe angathandize kusintha kwa obwera kumene kukampani.
Tiyeni tisungitse malo kuti tisapange zinthu zathu, koma timapereka makasitomala osiyanasiyana ntchito zachitukuko. Nkhaniyi idzakhala yokhudza ntchito yathu yamkati, yomwe kasitomala si kampani yachitatu, koma HR yathu. Ndipo ntchito yaikulu, chifukwa cha kupezeka kochepa kwa anthu, zothandizira, ndi nthawi, ndikumaliza ntchitoyo panthawi yake ndikumasula mankhwala.
Choyamba, tiyeni tifotokoze mavuto amene anayenera kuthetsedwa.
Madivelopa nthawi zambiri amakhala anthu odziwika ndipo sakonda kuyankhula; ndikosavuta kulemba funso lanu pamacheza a imelo. Ndi bot, simuyenera kuganiza za yemwe mungamufunse, yemwe mungamuyitane, komwe mungapite, komanso nthawi zambiri, komwe mungayang'ane zambiri komanso ngati zili zoyenera.
Vuto lachiwiri ndi chidziwitso - pali zambiri, zili m'malo osiyanasiyana, sizipezeka nthawi zonse ndipo zimafunikira kuwonjezera ndi kusinthidwa nthawi zonse.
Kampaniyo ili ndi antchito pafupifupi 500, omwe ali m'maofesi osiyanasiyana, madera a nthawi, mizinda ya Russia komanso ngakhale kunja, nthawi zambiri pamakhala mafunso ambiri, choncho ntchito ina ndiyo kuchepetsa katundu wa ogwira ntchito ku HR okhudzana ndi mafunso omwe amafunsidwa kawirikawiri. ndi antchito.
Zinalinso zofunikira kusinthiratu njira za: obwera kumene omwe alowa nawo kampani, kutumiza mauthenga kwa mamanejala ndi alangizi a obwera kumene, kutumiza zikumbutso zodziwikiratu za maphunziro ndi mayeso omwe wobwera kumene ayenera kudutsa kuti asinthe bwino.
Zofunikira zaukadaulo zidapangidwa potengera zofunikira zabizinesi.
The bot ayenera kugwira ntchito pa maziko a Skype (mbiri, iwo ntchito mu kampani), kotero ntchito pa Azura anasankhidwa.
Kuti tiletse kuyipeza, tinayamba kugwiritsa ntchito njira yololeza kudzera pa Skype.
Laibulale ya ParlAI idagwiritsidwa ntchito kuzindikira zolemba
Khomo lapaintaneti loyang'anira limafunikiranso pakukonza, kuphunzitsa, kukonza zolakwika, kukhazikitsa maimelo ndi ntchito zina.
Pamene tikugwira ntchitoyo, tinakumana ndi mavuto ndi zovuta zingapo.
Mwachitsanzo, panali zovuta zaukadaulo ndi akaunti ya Azure. Microsoft sinafune kuyambitsa zolembetsa zathu chifukwa cha zovuta zina zaukadaulo mkati mwa ntchito yawo. Pafupifupi miyezi iwiri sitinathe kuchita kalikonse pa izi; Thandizo la Microsoft pamapeto pake lidakweza manja ake ndikutitumiza kwa anzathu, omwe adakhazikitsa zonse bwino ndikutipatsa akaunti.
Gawo lovuta kwambiri linali chiyambi cha polojekitiyi, pamene muyenera kusankha zomwe tidzagwiritse ntchito, zomwe zidzamangidwe, momwe ndi momwe mungasungire deta, komanso momwe zigawo ndi ma modules a dongosolo zidzayenderana.
Kwa ife, mavuto wamba poyambitsa ntchito iliyonse anali ovuta kwambiri chifukwa cha ogwira ntchito. Zodziwika bwino za bizinesi yathu ndizoti, mosiyana ndi zamalonda, ntchito zamkati nthawi zambiri zimagwiritsidwa ntchito ndi omanga omwe alibe chidziwitso chokwanira m'malo ofunikira - amangokhalira, mwakufuna kwawo, amathera pa benchi kuyembekezera yotsatira. ntchito yabwino kwambiri yamalonda. Ndizomveka kuti zinthu zinalinso zovuta kwambiri ndi chilimbikitso muzochitika zotere. Kuchita bwino kumatsika, gulu nthawi zambiri limakhala lopanda ntchito, ndipo chifukwa chake muyenera kukopa (kulimbikitsa) kapena kusintha munthuyo. Mukasintha otukula, muyenera kuchita maphunziro, kusamutsa chidziwitso ndikuyambitsanso ntchitoyo. Wopanga aliyense watsopano adawona zomangazo mwanjira yake ndipo adadzudzula am'mbuyomu chifukwa cha zisankho zomwe adapanga komanso ma code a anthu ena. Kulembako kunayambanso.
Izi zinachitika kwa miyezi isanu ndi umodzi. Tinkangolemba nthawi, kukonzanso kachidindo komanso osalemba zatsopano.
Komanso, pama projekiti amkati, monga lamulo, palibe zolembedwa, ndipo zinali zovuta kumvetsetsa zomwe ziyenera kuchitika nthawi iliyonse, komanso zomwe zili zofunika kwambiri. Zinali zofunikira kupanga gulu lokhazikika, kukhazikitsa njira, ndikukonzekera mapulani ndi kuwunika kwa miyezi itatu. Koma bwanji kuchita izi pamene polojekiti si malonda, kutanthauza kuti muyenera aganyali osachepera munthu maola, ndipo nthawi yomweyo kupeza zotsatira palibe choipa kuposa kasitomala kunja?
Tapeza dziwe lazinthu zomwe zidagwira nawo ntchito yopititsa patsogolo ntchitoyo, tikuzidziwa bwino ndipo tikufuna kuzigwira ntchito. Tinapanga ndondomeko ya ntchito za anthu ogwira ntchito. Tinayesa ndikugwirizanitsa ntchitoyo, ndikugwirizanitsa ntchitozi mu "mabowo" pakati pa ntchito zazikulu. Pambuyo pa miyezi 4 tinalandira chitsanzo cha ntchito.
Tsopano tiyeni tikambirane mwatsatanetsatane za magwiridwe antchito a bot, mamangidwe ake ndi mayankho aukadaulo.
Chimodzi mwazinthu zofunika kwambiri za HR chinali kuzindikira zolemba zolembedwa ndi wogwiritsa ntchito kuti ayankhe funsolo molondola. Mutha kumulembera - ndikufuna kupita kutchuthi, ndikufuna kupita kutchuthi kapena ndikufuna kupita kutchuthi, ndipo adzamvetsetsa ndikuyankha moyenera. Kapena mwadzidzidzi mpando wa wogwira ntchito ukusweka ndipo akufuna kulemba "mpando wathyoka" kapena "Mpando wanga wasweka" kapena "Kumbuyo kwa mpando wagwa"; ndi maphunziro oyenerera, bot idzazindikira zopempha zoterezi. Ubwino wa kuzindikira kwa malembawo umadalira maphunziro a bot, omwe tidzakambirana pambuyo pake.
Chofunikira chotsatira ndi gawo la magwiridwe antchito ndi dongosolo la zokambirana la bot. Dongosolo linapangidwa momwe bot imatha kuchita zokambirana ndikumvetsetsa zomwe zikuchitika. Poyankha funso lanu, akhoza kufunsa mafunso omveka bwino ndikupitiriza kukambirana ngati taphunzitsa bot kuchita izi. Skype imathandizira zosankha zosavuta za menyu kuti zidziwitse ogwiritsa ntchito zosankha zopitiliza kukambirana. Komanso, tikadakhala ndi zokambirana, koma mwadzidzidzi tidaganiza zofunsa funso pamutu, bot imvetsetsanso izi.
Bot imapangitsa kuti zitheke kutumiza zinthu zakale zosiyanasiyana kwa wogwiritsa ntchito potengera zomwe ali nazo. Mwachitsanzo, pamalo ake. Tiyerekeze kuti ngati munthu akufuna kupeza chimbudzi, ndiye kuti amusonyeza mapu a ofesi yopita kuchimbudzi. Ndipo khadiyo idzasankhidwa malinga ndi ofesi ya kampani yomwe wogwira ntchitoyo ali.
Imodzi mwa ntchito zofunika kwambiri ndikuteteza zambiri za ogwiritsa ntchito. Sitingalole munthu aliyense kukhala ndi mwayi wodziwa zambiri zomwe bot yathu imagwira. Kufunika kovomerezeka kwa bot yotere ndi gawo lofunikira. Bot imafunsa wogwiritsa ntchito kuti atsimikizire asanayambe kukambirana naye. Izi zimachitika nthawi yoyamba wogwira ntchito alumikizana ndi bot. Chilolezocho chimawongolera wogwiritsa ntchito patsamba loyenera, pomwe wogwiritsa ntchito amalandira chizindikiro, chomwe amachiyika muuthenga wa Skype. Ngati chilolezo chikuyenda bwino, mutha kuyamba kulumikizana ndi bot.
Chilolezo chimachitika kudzera mu Skype - ntchito yololeza portal, network network ndi LDAP. Chifukwa chake, chilolezo chimadalira zomwe ogwiritsa ntchito akugwiritsa ntchito pa intaneti yamakampani.
Popanga bot, tidazindikira kuti timafunikira mtundu wina wamakina opangidwa mumayendedwe a portal omwe angathandize HR kuthetsa bot mwachangu. Tawonjezera tsamba la portal pomwe HR amatha kuwona zolakwika zojambulidwa ndi ogwiritsa ntchito akamagwira ntchito ndi bot ndikuzithetsa pogwiritsa ntchito kuyambiranso kapena kuzisiyira opanga.
Kutha kuphunzitsa bot mwachindunji pa portal sikunaphatikizidwe kuyambira pachiyambi. Pachitukuko, tidazindikira kuti kuphunzitsa bot ndi ntchito yodziwika bwino yomwe ogwira ntchito ku dipatimenti ya HR angachite akamagwira nawo ntchito, ndipo kutumiza mafayilo amawu kwa opanga mapulogalamu kuti awonjezere maphunziro a bot sikuvomerezeka. Izi zimadya nthawi yambiri ndipo zimapanga zolakwika ndi mavuto ambiri.
Tinalemba UI pa portal yophunzitsira ogwiritsa ntchito bot. Zimalola HR kuti awone maphunziro aposachedwa a bot, kuwaphunzitsanso ndikupanga zosintha pamaphunziro aposachedwa. Maphunziro akuimiridwa ndi mtengo wamtengo momwe ma node, ndiko kuti, nthambi, ndikupitiriza kukambirana ndi bot. Mutha kupanga mafunso osavuta ndi mayankho, kapena mutha kupanga zokambirana zolemetsa, zonse zimatengera HR ndi zosowa zawo.
Mawu ochepa okhudza kamangidwe ka yankho.
Njira yothetsera vutoli ndi modular. Zimaphatikizapo ntchito zomwe zimagwira ntchito zosiyanasiyana, zomwe ndi:
β’ Skype bot service pa Azure - imavomereza ndikusintha zopempha za ogwiritsa ntchito. Iyi ndi ntchito yosavuta yomwe ndiyoyamba kulandira pempho ndikuchita kukonza kwake koyamba.
β’ Dongosolo la oyang'anira - ntchito yomwe imapereka mawonekedwe apaintaneti pokhazikitsa ma portal ndi bot yokha. Bot nthawi zonse imalumikizana ndi portal poyamba, ndipo portal imasankha zoyenera kuchita ndi pempholo.
β’ Ntchito yovomerezeka - imapereka njira zotsimikizira za bot ndi portal ya admin. Chilolezo chimachitika kudzera mu protocol ya Oauth2. Ndi chilolezo chovomerezeka, ntchitoyo imapanga chilolezo mumgwirizano wamakampani malinga ndi deta yovomerezeka ya ogwiritsa ntchito, kuti dongosololi lizitha kulamulira zolakwika zomwe zimagwirizanitsidwa ndi deta popanda kulunzanitsa.
β’ AI Text recognition module, yolembedwa mu Python ndikugwiritsa ntchito maziko a ParlAI kuti azindikire malemba okha. Iyi ndi neural network, makamaka pakukhazikitsidwa kwake pano. Timagwiritsa ntchito algorithm ya tfDiff kuti timvetsetse mafunso. Gawoli limapereka API yolumikizana nayo komanso kuphunzira.
Pomaliza, ndikufuna kunena kuti ichi ndi chochitika chathu choyamba pakupanga bot chat, ndipo tinayesera kuti dongosolo likhale losavuta momwe tingathere, koma panthawi imodzimodziyo likugwira ntchito, ndi ndalama zochepa zogwirira ntchito. Ndikuganiza kuti tili ndi chinthu chosangalatsa kwambiri. Ndi dongosolo lake lophunzitsira, kudula mitengo zolakwika, kutumiza zidziwitso, zitha kuphatikizidwanso ndi mthenga wina aliyense.
Source: www.habr.com