CRM++

Pali lingaliro lakuti chirichonse multifunctional ndi chofooka. Zowonadi, mawu awa akuwoneka omveka: mfundo zolumikizana kwambiri komanso zodalirana, zimakulitsa mwayi woti ngati imodzi yalephera, chipangizo chonsecho chidzataya zabwino zake. Tonse takhala tikukumana ndi zinthu ngati zimenezi mobwerezabwereza m’zida za m’maofesi, m’galimoto, ndi pazipangizo zamakono. Komabe, pankhani ya mapulogalamu, zinthu ndizosiyana: ntchito zambiri zamapulogalamu amakampani zimakwirira, ntchito yofulumira komanso yosavuta, mawonekedwe odziwika bwino, komanso njira zamabizinesi zosavuta. Kuphatikizana ndi makina opangira-kumapeto mu kampani amathetsa vuto pambuyo pa vuto. Koma kodi "zida zambiri" zoterezi zingakhale dongosolo la CRM, lomwe lakhala ndi chithunzi cha pulogalamu ya malonda ndi kasamalidwe ka makasitomala? Ndithudi izo zikhoza. Komanso, m'dziko labwino, ziyenera. Tiyeni tione kaonekedwe ka pulogalamu yamoyo?

Bizinesi ndi yosiyana ndi bizinesi

Malingana ngati kampani yaying'ono kapena yaying'ono ikugwira ntchito yopanga ndi kugulitsa ntchito, mapulogalamu, mautumiki, kutsatsa ndi zinthu zina za dziko losaoneka kapena losaoneka, zonse zili bwino: mutha kukhala wopanda pake, sankhani. CRM yowerengera makasitomala ndi mtundu wa mawonekedwe ndi mawonekedwe a kukhalapo kwa malonda ogulitsa, kuvutitsa ndi mtundu wa mafelemu ndi mawonekedwe a mabatani ogwira ntchito ndikukhala mosavuta. Koma zonse zimasintha pamene kampani ikuwonjezera kupanga ndi nyumba yosungiramo zinthu.

Chowonadi ndi chakuti kupanga, monga lamulo, kumayang'ana pa kuyang'anira ndi kukonza njira zopangira. M'makampani oterowo, makamaka ang'onoang'ono, chofunikira kwambiri ndikugwira ntchito ndi kupanga, ndipo malonda ndi malonda alibe mphamvu zokwanira, manja, malingaliro, ndalama, ndipo nthawi zina kudzoza. Koma, monga mukudziwira, mu dongosolo la capitalist pali zochepa zopangira, muyenera kugulitsa, ndipo popeza ochita nawo mpikisano sakugona, muyenera kuwagonjetsa pamapeto - ndithudi, mothandizidwa ndi kukwezedwa ndi malonda. Izi zikutanthauza kuti ntchito yaikulu ndiyo kukhazikitsa CRM yomwe idzaphatikiza zigawo zonse: kupanga, nyumba yosungiramo katundu, kugula, malonda ndi malonda. Koma zikuyenera kuwoneka bwanji ndiye, ndipo koposa zonse, ziyenera kukhala ndalama zingati?

Makampani opanga, mosiyana ndi makampani ogulitsa, ali ndi malingaliro osiyana kwambiri ndi mapulogalamu: kuchokera ku frills ndi mabelu ndi mluzu wa mawonekedwe, kuyang'ana kwambiri kumasintha ku magwiridwe antchito, kugwirizanitsa ndi kusinthasintha. Makina aliwonse ayenera kugwira ntchito ngati mawotchi ndikuthandizira njira zovuta zamabizinesi, osati "makasitomala otsogola." Chifukwa chake ngati chisankho chigwera pa dongosolo la CRM, "CRM yopangira" iyi siyenera kuthana ndi kuwerengera kwa makasitomala ndi njira yogulitsira, komanso kuphatikiza njira zowongolera zopangira zophatikizidwa ndi zowerengera zosungiramo katundu ndi ntchito zodziwika bwino ku kampani iliyonse.

Kodi pali ma CRM otere opangira? Idyani. Kodi amawoneka bwanji, amawononga ndalama zingati, ali m'chinenero chotani? Tiyeni tiyang'ane pang'ono, koma tsopano tiyeni tikambirane ngati kuli koyenera kuchita nawo "CRM yopanga" konse kapena ngati kuli bwino kugwira ntchito zosiyana.

CRM yopanga - chifukwa chiyani?

Ndife ogulitsa machitidwe a CRM omwe mobwerezabwereza adakumana ndi zokhazikitsidwa m'makampani ang'onoang'ono ndi apakatikati, ndipo tikudziwa kuti kukhazikitsa CRM mukampani yotere si nkhani yophweka, yomwe imafuna nthawi, ndalama komanso chikhumbo chogwira ntchito ndi bizinesi kuchokera ku mkati. Komabe, pali mndandanda wonse wa zifukwa zoyambira kukhazikitsa ndikufika kumapeto.

• Chifukwa choyamba komanso chachikulu chogwiritsira ntchito CRM mu kampani iliyonse ndikudziunjikira, kukonza ndi kusunga makasitomala. Kwa kampani yopanga zinthu, makasitomala okonzekera bwino ndi njira yolunjika yopita ku phindu lamtsogolo: pakupanga zinthu zatsopano, zigawo kapena mautumiki okhudzana, nthawi zonse mukhoza kugulitsa katundu kwa makasitomala omwe alipo.
• CRM imathandizira kukonza malonda. Ndipo kugulitsa ndi njira yothetsera mavuto ambiri pakampani. Ziwerengero zabwino zogulitsa zimatanthawuza phindu, kuyenda kwa ndalama, ndipo, motero, kukhala ndi maganizo abwino kwa bwana ndi mzimu wapamwamba wa timu. Chabwino, ndithudi, ndikukokomeza apa, koma mawu awa sali kutali ndi choonadi. Pamene malonda anu akuyenda bwino, mumatha kupuma mosavuta, muli ndi ndalama zachitukuko, zamakono, kukopa akatswiri odziwa bwino msika - ndiko kuti, muli ndi chilichonse kuti mupindule kwambiri.
• Mukamapanga chinachake ndipo muli ndi dongosolo la CRM, mumasonkhanitsa deta yonse pa malamulo ndi malonda, zomwe zikutanthauza kuti mungathe kuneneratu molondola kufunika ndikusintha mwamsanga ku zofuna zatsopano za msika, kusintha mitengo kapena ma volumes, ndi kubweretsa mankhwala kapena ntchito kuchokera kunja. katundu pa nthawi. Komanso, kukonzekera malonda ndi kuneneratu kumathandiza kupanga zosungira ndikupanga ndondomeko yopangira - liti, zingati komanso mtundu wanji wa chinthu chomwe muyenera kupanga. Ndipo ndondomeko yoyenera yopanga ndi chinsinsi cha thanzi la kampani: mudzatha kukonzekera ndalama, kugula, kukonzanso zipangizo zamakono komanso kulemba antchito.
• Apanso, kutengera zomwe zasonkhanitsidwa, madandaulo amatha kufufuzidwa ndipo zolakwika zitha kuthetsedwa. Kuonjezera apo, dongosolo la CRM ndi chithandizo chachikulu ndi chitsimikizo cha ntchito yoyenerera kwa makasitomala ndi chithandizo chaumisiri: mukhoza kuona mbiri ya makasitomala, kulemba zopempha zawo mwachindunji mu khadi, komanso kupanga ndi kusunga maziko a chidziwitso kuti mugwire ntchito mwamsanga ndi zopempha.
• Dongosolo la CRM nthawi zonse limayesa kuyeza ndikuwunika zotsatira zake: zomwe zidapangidwa, momwe zidagulidwira, chifukwa chake sizinagulitsidwe, yemwe anali ulalo wofooka kwambiri panjira, ndi zina zambiri. Ife ku RegionSoft CRM tinapita patsogolo ndikukhazikitsa makina amphamvu a KPI omwe amatha kusinthidwa kuti agwirizane ndi dipatimenti iliyonse yakampani iliyonse. Izi, ndithudi, ndi +100 ku kuyeza ndi kuwonekera kwa ntchito ya ogwira ntchito omwe KPIs angagwiritsidwe ntchito.
• CRM imagwirizanitsa "kutsogolo" kwa kampani (malonda, chithandizo, ndalama, kasamalidwe) ndi "kumbuyo" (kupanga, nyumba yosungiramo katundu, katundu). Zachidziwikire, chilichonse chizigwira ntchito padera, koma muofesi mawu oti "kuli pamoto", "gahena wovomerezeka", "pakuti siginecha ya ****r iyi", "* oops yokhala ndi nthawi yomaliza" nthawi zambiri imamveka ndipo ma polima Ndithu adzatchulidwa (mukuwadziwa simunawaiwale eti?). Nthabwala pambali, CRM yokhayo siyingakuchitireni chilichonse, koma ngati mutakhazikitsa njira zamabizinesi ndikukhala ndi nthawi yokonzekera payekhapayekha komanso gulu, ntchito ya kampaniyo idzakhala yosavuta komanso yodekha. Kupanga kapena kusapanga makina opangira okha ndi chisankho chanu.

Njira zonse zamabizinesi mkati mwa kampani zikakhazikika papulogalamu imodzi (ingakhale CRM, ERP kapena makina owongolera odzipangira okha), mumalandira zopindulitsa.

• Chitetezo - deta yonse imasungidwa m'dongosolo lotetezeka, zochita za ogwiritsa ntchito zimalowetsedwa, ufulu wopeza umasiyanitsidwa. Chifukwa chake, ngakhale kutayikira kwa data kuchitika, sikungadziwike komanso kulangidwa, ndipo ngati kutayika kwa data, zosunga zobwezeretsera zidzakupulumutsani.
• Kugwirizana - zochita zonse mkati mwa kampani zimakonzedwa ndikukonzedwa, chifukwa cha njira zamabizinesi ndi kasamalidwe ka polojekiti, nthawi yofunikira kuti mumalize ntchito kapena kupereka ntchito imachepetsedwa kwambiri.
• Kasamalidwe koyenera kazinthu - kukonzekera ndi kulosera kumakupatsani mwayi wopanga zosungira bwino, osachepetsa kupanga ndikuwongolera kuchuluka kwa ogwira ntchito.
• Mfundo zosungira - chifukwa cha CRM, opanga amayankha mwamsanga kusintha kwa kufunikira, phunzirani kukonza nyengo ndikupulumutsa kwambiri, kupewa kuchulukitsa ndi kuchulukitsa.
• Ma analytics athunthu a kasamalidwe ndi njira - lero ndizosayenera kupanga zisankho popanda kusanthula zambiri. Kusonkhanitsa, kusunga ndi kutanthauzira zidziwitso kudzakuthandizani kumvetsetsa bwino zomwe zikuchitika mu bizinesi yanu ndipo mudzatha kupanga zisankho mwanzeru, osati mwachidziwitso kapena pamaziko a "momwe makhadi amagwera."
• Kugulitsa kowonjezera kumatsegula njira yopezera malire apamwamba pakugulitsa zinthu zatsopano ndi ntchito chifukwa simuyenera kuyika ndalama kuti mupeze, kukopa ndi kusunga makasitomala - iyi ndi ndalama zanu zakale, onse ali kale mu database yanu yamagetsi. .

Tiyeni tibwererenso ku funso lomwe lafunsidwa koyambirira kwa nkhaniyi - ndiye ndi dongosolo liti la CRM lomwe tiyenera kukhazikitsa?

Kukhazikitsa dongosolo lomwe limagwira ntchito kwa aliyense nthawi imodzi

Ndipo tsopano, zikuwoneka, palibe zovuta kupeza njira zopangira ndi kasamalidwe ka malonda: choyamba, SAP, ndiye Microsoft Dynamics, Sugar CRM. Palinso opanga ERP apanyumba. Izi ndizovuta, zovuta machitidwe onse poyang'ana momwe angagwiritsire ntchito komanso kuchokera kumalo ogwirira ntchito, koma amatha kuthetsa mavuto otha-to-end automation. Maluso awo ndi ochititsa chidwi, mtengo wokhawokha ndi wochititsa chidwi kwambiri kuposa luso. Mwachitsanzo, malinga ndi kuyerekezera kwa akatswiri, mtengo wa SAP wamalonda ang'onoang'ono ndi apakatikati ndi $ 400 zikwi (pafupifupi 25,5 miliyoni rubles) ndipo ndi zomveka kwa makampani omwe ali ndi ndalama zokwana 2,5 biliyoni kapena kuposerapo. mtengo wa 1,5 miliyoni rubles. Anthu a 10 pachaka pa kampani iliyonse (sitinawerengere kukhazikitsa ndi zolumikizira, popanda zomwe CRM iyi sizingakhale zomveka).

Kodi makampani ang'onoang'ono opanga zinthu ku Russia ayenera kuchita chiyani: opanga zida zamafakitale, mipando, zotsatsa ndi zopangira ndi ena opanga omwe phindu lawo siliposa 3 biliyoni komanso omwe olembetsa 1,5 miliyoni, ngakhale zotheka, ndizovuta kwambiri?

Tili mkati RegionSoft CRM Sitimangopanga mapulogalamu, koma monga kampani iliyonse yamalonda, tili ndi ntchito. Ntchito yathu: kupereka zida zogwirira ntchito komanso zotsika mtengo zamabizinesi ang'onoang'ono, ang'onoang'ono ndi apakatikati kuti ayambe kugwira ntchito mwachangu momwe angathere. Timachepetsa mtengo wa chitukuko ndi kukwezedwa, motero kupangitsa CRM yathu kukhala yotsika mtengo kuposa omwe akupikisana nawo m'kalasi lomwelo - mwachitsanzo, mtundu wotsogola kwambiri. RegionSoft CRM Enterprise Plus kwa kampani yomwe ili ndi antchito a anthu 10 idzawononga ma ruble 202 zikwi (kwa malayisensi), ndipo mumalipira ndalamazi kamodzi kokha, popanda kulembetsa. Chabwino, chabwino, tiyeni tiwonjezere kuchuluka komweko pakuwongolera ndi kukhazikitsa (zomwe, mwa njira, sizofunikira nthawi zonse) - ndizochepera katatu kuposa kungobwereka malayisensi pachaka kuchokera kwa ogulitsa ena omwe ali ndi malingaliro ofanana.

Funso lina limabuka: kodi kampaniyo ipeza chiyani pamtengo uwu? CRM wamba yokhala ndi chitetezo chokhazikika chifukwa cha desktop? AYI. Izi ndi zomwe timapereka mosalekeza kumakampani opanga:

Panthawi imodzimodziyo, tiyeni tiwonetsere momwe tingagwiritsire ntchito zonsezi. Tikhale ndi fakitale yaying'ono yopeka yopanga zida zomangira ndi maloboti a m'badwo watsopano wamasukulu a robotics. Tipanga zitsanzo zokhazikika komanso zokhazikika.

MCC ndi malo oyendetsera malonda ndi maoda. Ndi injini yazinthu zomwe zimayendetsa ndikutsata njira zokhudzana ndi maoda a kasitomala. Mkati mwa malo oyang'anira malonda, mutha kulembetsa maoda amakasitomala, ganizirani zikalata zotsatizana nazo, kutumiza katundu kwa makasitomala, kusanthula kwazinthu ndi kupanga madongosolo opanga ndi kulamula kwa ogulitsa (pamene malingaliro a ogulitsa akuwunikidwa), zoyendera zakhazikitsidwa. Panthawi imodzimodziyo, MCC imasonyeza mwanzeru zinthu zodziwika kwambiri pokonza dongosolo la wogula.

Tinalandira lamulo kuchokera ku sukulu ya robotics ya Robokids kuti tigule maloboti 10 okhazikika, zida zomangira 5 ndi maloboti 4 amtundu wosiyana ndi mapulogalamu atsopano a ana okulirapo. Timalowetsa dongosolo mu malo olamulira, ndipo amatumizidwa kwa oyang'anira kupanga, mainjiniya ndi azachuma. Akatswiri azachuma amayenera kuwerengera mtengo wa ma roboti 4 omwe si amtundu uliwonse. Kodi kuchita izo?

Mutha kupanga lingaliro laukadaulo ndi malonda (TCP) - lowetsani mumitundu yapadera mkati RegionSoft CRM zigawo zofunikira za ma robot athu "okha" molingana ndi kasinthidwe kawo ndipo tidzangowerengera mtengo wa mankhwalawo. Umu ndi momwe robot yathu idzapangidwira zigawo ndi zigawo mu chikalatacho, ndipo kasitomala adzalandira kuwerengera kwathunthu kwa mtengo wa mankhwala ndi imelo, pamodzi ndi ndalama za chitukuko ndi kusonkhana. Panthawi imodzimodziyo, kupanga kusanthula kale kupezeka kwa ma robot okonzeka, okonza ndi zigawo zofunikira - ndipo, ngati chinachake chikusowa, malamulo ogula zinthu zomwe zikusowa atumizidwa kwa ogulitsa.

TCP kuwerengera mawonekedwe

Chinthu chofotokozedwa pamwambapa - Iyi ndi njira ya TCP (zomangamanga ndi zamalonda). TCH ndi chida chokonzekera malingaliro amalonda operekera zida zaukadaulo zovuta. Kwenikweni, iyi ndi zida zomangira momwe mungasankhire zida zonse, kuphatikiza zomwe mwasankha, ndikuwerengera mtengo wake. Ngati manejala akugwiritsa ntchito TKP, ndiye kuti amatha kukonza kulumikizana kwa zigawo ndi magawo ndi zida, kudziwa kasinthidwe koyambira, kuchuluka kwazinthu zofunikira, mawonekedwe awo aukadaulo komanso ngakhale gulu lazidziwitso zotsatsa. Chifukwa chake, amatha kukonzekera mwachangu malingaliro operekera zida ndi tsatanetsatane wa zigawo, poganizira zochotsera zonse ndi ma markups, ndandanda yolipira ndi zida zotsatsa, ngati pakufunika. Panthawi imodzimodziyo, mtengo wa chinthucho ndi zigawo zake zimawerengedwa mwamphamvu panthawi yomwe kusinthika kumasinthidwa / kupangidwa - palibe chifukwa chosonkhanitsira zambiri kuchokera ku mabuku ofotokozera, matebulo, ndi zina zotero.

Pambuyo pake, mutha kupanga mawonekedwe abwino komanso osindikizidwa a TCH, kupereka invoice, kuchitapo kanthu, invoice ndi invoice potengera izo.

Fomu yosindikizidwa ya TCH

Koma magawo a loboti latsopano anawerengedwa mu chowerengera mapulogalamu - injiniya analowa magawo: kutalika, m'lifupi ndi kuya kwa thupi, mtundu wa purosesa, chiwerengero ndi magawo a matabwa zofunika, chiwerengero cha mfundo, chiwerengero chatsopano cha zigawo zikuluzikulu, utoto watsopano, etc. Chifukwa chake, adalandira mtengo woyerekeza wa loboti, womwe udapanga maziko aukadaulo wocheperako (makasitomala safunikira kudziwa mtengo wa zida ndi kapangidwe kake kachipangizo).

Mapulogalamu owerengera ndi chida chofunikira makampani opanga. Mwachizoloŵezi, taganizirani kuti mumapanga zitseko: zitseko zamkati za Khrushchev, Stalin ndi nyumba zatsopano, mwadongosolo - kuti mutsegule ma dachas ndi nyumba zazing'ono. Ndiko kuti, zitsanzo zamitundu yosiyanasiyana zopangidwa kuchokera kuzinthu zosiyanasiyana. Kwa kasitomala aliyense, muyenera kuwerengera kuyitanitsa kwake ndipo, moyenera, nthawi yomweyo lowetsani mbiriyi m'malemba onse. MU RegionSoft CRM Izi zitha kuchitika pogwiritsa ntchito zowerengera za mapulogalamu, momwe mungawerengere dongosolo molingana ndi magawo - osakwana mphindi imodzi. Zolemba zamapulogalamu ndi zotseguka, kotero aliyense wogwiritsa ntchito luso lopanga mapulogalamu atha kupereka chilichonse, ngakhale njira yovuta komanso yowerengera payekha.

Kuti asonkhanitse ma robot 5 mwa 10, matabwa angapo ndi mapurosesa awiri anali kusowa, chifukwa 2 posachedwapa anasiyidwa kuti alowe m'malo mwa "ubongo" pansi pa chitsimikizo. Mwachindunji kuchokera ku CRM, woyang'anira kupanga adatumiza pempho kwa wogulitsa, nthawi yomweyo ndikuwerengeranso zofunikira. Nthawi yomweyo, kasitomala adavomereza TCP, oyang'anira athu adapanga invoice mu CRM ndikutumiza kuti alipire. Ikalipidwa, timayamba kupanga dongosolo ili.

Mwachindunji kuchokera ku RegionSoft CRM mutha kupanga zopempha kwa ogulitsa m'njira zingapo: kudzera mu kusanthula kwamalonda (kutengera kugulitsa kolembetsedwa muakaunti ya nkhokwe), kudzera mu kusanthula kwa ma invoice olipira, kudzera munjira yopangira zinthu, kudzera mu kusanthula kwa ABC (pempho lodziyimira pawokha potengera zomwe mungasinthire - makinawo amasanthula malonda azinthu panthawiyo. kutengera mfundo ya Pareto ndikupanga mapulogalamu amagulu azogulitsa). Akapangidwa, mapulogalamu amaphatikizidwa muzolemba zamapulogalamu, kukwezedwa ku fayilo, kapena kutumizidwa mwachindunji ku imelo ya wothandizira.

Mwa njira, za mankhwala matrices. Ichi ndi chida chofunikira, chomwe ndi kaundula wa mitengo yogula yomwe ikuwonetsa ogulitsa, nthawi zovomerezeka zamitengoyi, komanso mawonekedwe owonjezera.

RegionSoft CRM, kuyambira ndi Professional Plus edition, yakhazikitsa Kuwongolera kwazinthu malinga ndi mitundu iwiri: ma accounting a batch ndi accounting avareji. Ndi mtundu uti wowerengera ndalama womwe ungasankhe zimatengera zosowa ndi maudindo a kampani yanu; tifotokoza mwachidule kwa iwo omwe sanadziwikebe pamutuwu. Kuwerengera ndalama kwamagulu kumamangidwa pamaziko a kaundula wa batch, ndalama zosungitsa ndi zonse ndi nyumba yosungiramo zinthu. Mfundo yodziwika bwino ya FIFO batch accounting imagwiritsidwa ntchito. Pankhani ya ma batch accounting, mutha kulemba zinthu zokha zomwe maere atsala, ndiye kuti, kulemba katundu ngati kuchotsera sikutheka. Njira imeneyi ndi yoyenera kugulitsa katundu, makamaka ngati mukuyenera kusunga katundu kuti atumizidwe kwa kasitomala. Avereji yowerengera ndalama ndiyoyenera kugulitsa malonda: sizimaganizira magulu ndipo ndizotheka kulemba katundu ngati kuchotsera (omwe, malinga ndi ma accounting, sapezeka, mwachitsanzo, chifukwa cha kusanja molakwika) . Mwachilengedwe, RegionSoft CRM imakupatsani mwayi wochita pafupifupi ntchito zonse zosungiramo katundu ndikudzipangira zokha ndikupanga mafomu osindikizidwa a zolemba zonse zoyambirira (kuyambira ma invoice kupita kumayendedwe ndi ma risiti ogulitsa).

Chifukwa chake, tidayamba kusonkhanitsa maloboti paoda yathu yayikulu; tayika ma batch accounting mnyumba yathu yosungiramo zinthu.

Kupanga magwiridwe antchito zimatengera kuwerengera kwa nyumba zosungiramo katundu, zomangidwa mu EditionSoft CRM Enterprise Plus ndipo zikuphatikiza njira zingapo zopangira makina opangira zinthu ndikuwongolera zopangira. Timakuchenjezani nthawi yomweyo - musasokoneze magwiridwe antchito a CRM ndi makina owongolera, ngakhale pali zolumikizana. Komabe, makina owongolera okha ndi mapulogalamu omwe kupanga kumakhala koyambirira, ndipo CRM ndi pulogalamu yomwe malonda ali oyambira komanso omaliza mpaka kumapeto kwa ntchito yamabizinesi ang'onoang'ono ndi apakatikati ndikofunikira.

RegionSoft CRM imathandizira kupanga kosavuta pagawo limodzi (zigawo zogulidwa, kusonkhanitsa PC, kugulitsa PC kwa kasitomala wamakampani), komanso kupanga zinthu zambiri, pomwe kupanga kumachitika m'magawo angapo (mwachitsanzo, choyamba, mayunitsi akulu amasonkhanitsidwa kuchokera kuzinthu zina). , ndiyeno kuchokera ku mayunitsi ndi zigawo PC yokha). Mu RegionSoft CRM ndizotheka osati kokha "kusonkhanitsa dongosolo N kuchokera ku subsystems n, m, p", komanso imathandizira ntchito za disassembly, kutembenuka, kupanga zikalata, kuwerengera mtengo, kupanga njira, ndi zina zotero.

Tikusonkhanitsa ma robot ndipo tili ndi njira zambiri zopangira, osati zosavuta: chifukwa chakuti timalandira zigawo zosiyana ndikuyamba kusonkhanitsa mayunitsi, ndiyeno kuchokera kumagulu - ma robot, ndipo mu gawo lachitatu timakonzekera mapulogalamu awo. Ndipo kotero ife timalemba kuchokera ku nyumba yosungiramo katundu "mwatsatanetsatane" zinthu za thupi, zamagetsi, zotumphukira, zomangira zosiyanasiyana ndi mabawuti, matabwa anzeru ndi mapurosesa, ndikupanga loboti - nthawi yomweyo, itatha kupanga, zida zonse zofunika kupanga. za robot zimalembedwa kuchokera ku nyumba yosungiramo katundu. Timapanga oda ndikutumiza kwa kasitomala - phukusi lonse la zikalata limapangidwa ndikudina pang'ono.

Ndizomvetsa chisoni bwanji kuti sitimapanga maloboti, koma masukulu amawagula kuchokera kwa opanga Lego kapena aku China :)

Ngati mukugwiritsa ntchito RegionSoft CRM Enterprise Plus, simumangopeza ma module angapo owonjezera - magawo ambiri a mawonekedwe amapangidwa mogwirizana ndi zosowa za kasitomala wotere. Mwachitsanzo, podzaza khadi la chinthu, mwa zina, wogwiritsa ntchito amatha kudzaza gawo la "Kupanga" - malo osungiramo zinthu, mawonekedwe opangira ndi mapu aukadaulo, ukadaulo wopanga masitepe ndi kufotokozera kupanga mu mawonekedwe aulere amalembedwa. Komanso, magawo okhudzana ndi TCH amadzazidwa mu khadi, zomwe zidzathandiza kupanga TCH pang'onopang'ono.

Mwa njira, njira zonsezi zitha kugwiritsidwa ntchito pakupanga kwamtundu uliwonse: kuchokera kupanga chakudya kupita ku msonkhano wa helikopita. Pangakhale chikhumbo ndi kumvetsetsa momwe mwazama komanso mwaluso momwe mwakonzekera kupanga makina opanga.

Ndipo, ndithudi, kugwirizana kwa zigawo zonsezi ndi njira zamabizinesi. Ntchito zonse zanthawi zonse komanso wamba, njira zonse ziyenera kukhala zokha - ndiye kuti, CRM yanu iyenera kukhala ndi njira yopangira mabizinesi, panthawi yopanga ntchito, maudindo, nthawi, zoyambitsa, ndi zina zambiri. Ndipo seti yonseyi iyenera kugwira ntchito bwino ndikukonzekeretsa antchito onse kuti athetse ntchito yayikulu yotsatira (mwachitsanzo, kupanga gulu la ma robot ndikuvomereza zovuta zaukadaulo).

Lyrical-technical pambuyo pake

Pa chochitika china, mnzathuyo anafunsidwa kuti: “Muli bwanji (RegionSoft CRM si mnzako, - pafupifupi. auto) mumayang'ana mkati: pafupi ndi Basecamp kapena pafupi ndi 1C?" M'malo mwake, funsoli nthawi zambiri limafunsidwa mwaukadaulo, koma osati mosasamala komanso nthawi yomweyo molondola. Zikuwonekeratu kuti tinali kunena za zovuta za mawonekedwe. Ndipo palibe yankho ku funsoli; m'malo mwake, nkhani yonse yafilosofi ikhoza kulembedwa apa. Kupezeka kwa intaneti komanso kupezeka kwa mapulogalamu kwadzetsa kusefukira kwa msika ndi njira zosavuta zochitira bizinesi ndikuwongolera ntchito pakampani: moona mtima, ndiuzeni kusiyana kwakukulu komwe kuli pakati pa Asana, Wrike, Basecamp, Worksection, Trello, etc. (kupatula stack ya Atlassian)? Kusiyana kwake kuli pamapangidwe, mabelu ndi malikhweru ndi kuchuluka kwa kuphweka. Ndi pamaziko a zinthu zitatuzi kuti mapulogalamu amakono amalonda ang'onoang'ono anayamba kupikisana. Kenako opanga mapulogalamu ena adazindikira kuti mabizinesi akufunafuna CRM, ndipo ma CRM ambiri "opepuka" adawonekera, omwe adapanga nthambi yawo, kukhala mapulogalamu ogulitsa ndi kuwerengera makasitomala.

Ndipo magawo angapo okha ndi omwe adapita patsogolo, adapita / kubwerera ku desktop ndikuyamba kuwonjezera magwiridwe antchito a nyumba yosungiramo zinthu, kupanga, kasamalidwe ka zikalata, ndi zina zambiri. Kugwiritsa ntchito makina otere mu mawonekedwe osavuta okhala ndi zomata, makhadi ndi zokometsera ndizosatheka. Nthawi zambiri, ngati mukupanga pulogalamu yamabizinesi kapena kusankha makina abwino akampani yanu, ndikukulangizani ... kuti mupite kukayang'ana maso anu kumalo ena apadera abwino. Zimawononga 1,5-2 zikwi, koma kuwonjezera pa ntchito yaikulu idzakhala yosangalatsa kwa inu monga wopanga mapulogalamu: zida zokhala ndi mawonekedwe odabwitsa a thupi (zokongola, minimalistic, zosavuta) zimaphatikizidwa ndi mawonekedwe ovuta kwambiri pa PC. Ndipo simudzapeza mapangidwe athyathyathya, gradient, minimalism, etc. - mabatani owoneka bwino okha, matebulo, mulu wazinthu ndi mitundu yonse yophatikizana pakati pa mapulogalamu. Ndipo chirichonse, ndithudi, ndi kompyuta. Mwa njira, mapulogalamu onsewa akuphatikizidwa ndi dongosolo la CRM (ndiko kuti, malo osungira makadi a makasitomala ndi zambiri zachuma). Ndi nkhani yomweyi ndi madokotala a mano - koma ndi ulendo wosasangalatsa, musadwale.

CRM++ Kwa makampani ambiri, njira yokhayo yokhazikitsira njira, kupanga ntchito zambiri, ndikumasula ndalama zina zamtengo wapatali - ntchito ya anthu. Inde, kukhazikitsa CRM mumakampani opanga nthawi zonse kumakhala kovuta kwambiri komanso kuwononga nthawi kuposa, mwachitsanzo, mumakampani ogulitsa, koma ndi ndalama zovomerezeka. Mwakhala ndi antchito omwe ali ndi malipiro, zida zodula, ogulitsa odalirika, luso lanu komanso zomwe zikuchitika - bizinesi yowuluka ikuzungulira. Mapeto-to-mapeto opanga kudzera pa CRM apangitsa flywheel kuyenda mwachangu. Izi zikutanthauza kuti bizinesiyo idzakhala yopindulitsa kwambiri.

Source: www.habr.com