M'nkhaniyi tifotokoza mwatsatanetsatane mwayi . Mtundu watsopano wa PBX umapereka kusintha kosiyanasiyana kwa kasitomala ndikuwonjezera zokolola za antchito. Panthawi imodzimodziyo, ntchito ya injiniya wamakina omwe amasamalira dongosololi imathandizira kwambiri.
Mu v16, takulitsa mwayi wa ntchito zophatikizana. Tsopano dongosololi limakupatsani mwayi wolankhulana osati pakati pa antchito okha, komanso ndi makasitomala anu ndi makasitomala. Malo atsopano olumikizirana nawo awonjezedwa ku malo oyitanitsa a 3CX. Kuphatikizana ndi machitidwe a CRM kwakulitsidwanso, zida zatsopano zowunikira momwe ntchito zikuyendera zawonjezeredwa, kuphatikizapo PBX Operator Panel yatsopano.
New 3CX Contact Center
Titatolera ndemanga kuchokera kwa makasitomala opitilira 170000 padziko lonse lapansi, tapanga gawo latsopano la call center kuyambira pansi lomwe limakhala lopindulitsa kwambiri komanso lowopsa. Chimodzi mwazinthu zofunikira kwambiri ndikuwongolera mafoni ndi ziyeneretso za opareshoni. Njira yotereyi imapezeka kokha m'malo oimbira mafoni apadera okwera mtengo, ndipo 3CX imapereka pang'ono mtengo wa yankho lotere kuchokera kwa omwe akupikisana nawo. Izi zikupezeka mu 3CX Enterprise Edition. Zindikirani kuti kuyimba foni mwa kuyenerera ndi chiyambi chabe cha chitukuko cha malo ochezera atsopano a 3CX. Mwayi watsopano wa malo oimbira "enieni" udzawonekera pazosintha zina.
Masiku ano, ogula nthawi zambiri safuna kuyimbira kampaniyo - ndizosavuta kuti azikulumikizani kudzera pazenera lochezera patsamba. Poganizira zofuna za makasitomala, tapanga widget yatsopano yolumikizirana yomwe imalola mlendo wa tsambalo kulembera macheza komanso kukuyimbirani pa msakatuli! Zikuwoneka ngati izi - ogwiritsa ntchito omwe adayambitsa macheza amatha kusintha nthawi yomweyo kulumikizana ndi mawu, ndiyeno ngakhale kanema. Njira yolumikizirana yomaliza mpaka kumapeto imapereka chithandizo chamakasitomala-popanda kusokoneza kulumikizana pakati pa kasitomala ndi wogwira ntchito wanu.
Widget Yolumikizana ndi Webusayiti zoperekedwa kwaulere ndi mitundu yonse ya 3CX (ngakhale yaulere!). Ubwino wa widget yathu pamasewera ochezera a chipani chachitatu ndikuti mlendo safunikira kukuyimbirani foni nthawi zonse - amayamba kucheza ndipo nthawi yomweyo amapitiliza ndi mawu ake. Othandizira anu sayenera kuphunzira mawonekedwe a ntchito za chipani chachitatu, ndipo woyang'anira dongosolo sayenera kuwathandiza. Kuphatikiza apo, mumasunga ndalama zambiri pakulipira pamwezi kwazinthu zolumikizirana ndi gulu lachitatu patsamba lanu.
Kuti mulumikizane ndi widget patsamba ndikuwonjezera kachidindo patsamba lanu (ngati tsamba silili pa WordPress, ). Kenako konzani kulumikizana ndi PBX, mawonekedwe a zenera la macheza, ndipo tchulani masamba omwe widget iyenera kuwonekera. Othandizira adzalandira mauthenga ndikuyankha kwa alendo mwachindunji kudzera pa 3CX Web Client. Zindikirani kuti ukadaulo uwu uli pamayeso a beta ndipo zatsopano zidzawonjezedwa pazosintha zamtsogolo.
Mu 3CX v16 tasinthanso seva . Machitidwe atsopano a CRM awonjezedwa, ndipo kwa ma CRM othandizidwa, kukonza mafoni, zosankha zina ndi zoyimba za CRM (zoyimba) zawonekera. Izi zimathandiza kuti telefoni ikhale yogwirizana ndi mawonekedwe a CRM. Thandizo la mafoni omwe akutuluka kudzera pa makina oyimba a CRM akugwiritsidwa ntchito pa Salesforce CRM yokha, koma idzaphatikizidwa ndi ma CRM ena pamene REST API ikupita patsogolo.
Kuti mupereke chithandizo chabwino, ndikofunikira kumvetsetsa momwe makasitomala anu amaperekera. Mu v16, kusintha kofunikira kwachitika pa izi - Gulu Latsopano la Opaleshoni yowunikira mafoni ndi macheza. Kuphatikiza apo, malipoti abwino ndikuwonjezera kuthekera kosunga zojambulira zokambirana. Oyang'anira ma call center akhala akupempha mwayi umenewu kwa nthawi yaitali!
Call Center Dashboard yatsopano imapereka kuwunika kosavuta kwa zochitika pawindo la pop-up. M'kupita kwa nthawi, mitundu yatsopano yowonetsera zidziwitso idzawonjezedwa kwa izo, mwachitsanzo, bolodi yowunikira oyendetsa KPI.
Kulengeza mafoni kunali ulalo wofooka mu 3CX ndendende chifukwa cha zomangamanga zakale. Zomangamanga zatsopano za Queue service mu v16 zasintha kwambiri malipoti. Zowona, zolakwika zambiri ndi zolakwika zomwe zidawonedwa kale zakonzedwa. Zosintha zamtsogolo, mitundu yatsopano ya malipoti idzawonekera.
Kujambulitsa zokambilana za ogwiritsira ntchito kumagwiritsidwa ntchito pamalo aliwonse oyimbira foni kuwongolera mtundu wa ntchito komanso, nthawi zina, malinga ndi lamulo. Mu v16, tasintha kwambiri izi. Deta yonse yojambulira kuyimba, kuphatikiza ulalo wa fayilo yojambulira, yasungidwa mu database. Kuphatikiza apo, makinawa amazindikira (amamasulira m'mawu pogwiritsa ntchito mautumiki a Google) mphindi yoyamba ya kulowa kulikonse - tsopano mutha kupeza mwachangu zokambirana zomwe mukufuna ndi mawu osakira. Monga tanenera, zojambulira zokambirana zitha kusungidwa pazithunzi zakunja . Kuchuluka kwa zolemba sikufunanso disk yayikulu yakumaloko. Izi sizimangokulolani kugwiritsa ntchito kuchititsa VPS yotsika mtengo, komanso kufulumizitsa kwambiri zosunga zobwezeretsera ndi kubwezeretsanso seva ya 3CX.
UC ndi mgwirizano
Mu v16, matekinoloje atsopano ogwirira ntchito adawonekera - athunthu , softphone yomangidwa pa intaneti ndi kuphatikiza kwa CRM. Tidakonzansonso mawonekedwe a kasitomala pa intaneti, kukulitsa mwayi wamakasitomala amakampani ndi misonkhano yamakanema.
Dongosolo latsopanoli limagwiritsa ntchito mtundu waposachedwa wa Microsoft Office API ndipo limathandizira zolembetsa zonse za Office 365, kuchokera ku Zofunika Zamalonda zotsika mtengo. Kuyanjanitsa kwa ogwiritsa ntchito Office 365 ndi 3CX - kuwonjezera kapena kuchotsa ogwiritsa ntchito mu Office 365 kumapanga ndikuchotsa manambala owonjezera omwe ali mu PBX. Kulunzanitsa kwa ma Office kumagwira ntchito chimodzimodzi. Ndipo kulunzanitsa kwa kalendala kumakupatsani mwayi wosintha mawonekedwe a 3CX kutengera momwe muli pa kalendala ya Outlook.
The WebRTC browser softphone yomwe inalipo mu v15.5 ngati beta yatulutsidwa tsopano. Wogwiritsa 3CX amatha kuyimba mwachindunji kuchokera pa msakatuli, mosasamala kanthu za OS komanso osayika mapulogalamu am'deralo. Mwa njira, imaphatikizana ndi mahedifoni a Sennheiser - batani loyankhira foni limathandizidwa.
Kuchita kwa macheza kwasinthidwa kwambiri mu v16. Macheza amakampani am'manja akuyandikira mapulogalamu apamwamba ngati WhatsApp. Macheza a 3CX ali ndi magwiridwe antchito ofanana ndipo amagwira ntchito mofananamo - zidzakhala zosavuta kwa ogwiritsa ntchito kuzolowera. Panali kutumiza mafayilo, zithunzi ndi Emoji. Kutumiza uthenga pakati pa ogwiritsa ntchito ndi kusungitsa macheza kudzawoneka posachedwa. Malipoti ochezera apezekanso, chinthu chofunikira kwambiri kwa oyang'anira ma call center.
Chinthu chomwe chinali mu kasitomala wa 3CX wa Windows ndipo sichinali mu kasitomala wa intaneti ndi kasinthidwe ka zizindikiro za BLF mwachindunji ndi wogwiritsa ntchito. Chifukwa chake, ogwira ntchito amatha kukhazikitsa zisonyezo za BLF popanda kuphatikizira woyang'anira dongosolo. Tsopano zoikamo za BLF zimagwira ntchito pa kasitomala wa intaneti. Komanso, zina zowonjezera za olembetsa zawonjezedwa ku khadi yoyimbira foni ya pop-up. Mwachidule, tsopano ndikosavuta kusinthana pakati pa mafoni apaintaneti, foni ya IP, ndi mapulogalamu a Android ndi iOS.
3CX WebMeetings
Ngati mukugwiritsabe ntchito ndalama pa Webex kapena Zoom webconferencing, ndi nthawi yoti musamukire ku 3CX! MCU WebMeeting idasamukira ku Amazon infrastructure. Izi zidapangitsa kuti zitsimikizire kudalirika kwakukulu, kukhathamiritsa kufalikira kwa magalimoto, komanso kupereka makanema abwino kwambiri ndi ma audio ndi anthu ambiri omwe akutenga nawo mbali. Komanso dziwani kuti tsopano kugawana chophimba chanu sikutanthauza kukhazikitsa kwa msakatuli wowonjezera. Ndipo chinthu china chatsopano - tsopano otenga nawo mbali atha kuyitanira ku msonkhano wapaintaneti wa WebRTC kuchokera pama foni wamba - ndikuchita nawo mawu, osagwiritsa ntchito kompyuta ndi msakatuli.
Zatsopano za oyang'anira
Inde, sitinayiwale za oyang'anira machitidwe. Kupititsa patsogolo chitetezo ndi magwiridwe antchito a PBX. Mochuluka kotero kuti tinakhoza ! Chinthu chinanso chosangalatsa cha v16 ndi ntchito yatsopano - 3CX Instance Manager, yomwe imakupatsani mwayi wowongolera ma PBX anu onse kuchokera pamawonekedwe amodzi.
Zidzakhala zopindulitsa kwambiri kuti makampani ang'onoang'ono alandire PBX osati mumtambo, koma kwanuko pa chipangizo chokhazikika cha Raspberry Pi 3B +, chomwe chimawononga pafupifupi $ 50. Kuti tikwaniritse izi, tidachepetsa kwambiri CPU ndi kukumbukira kukumbukira, ndikuyambitsa v16 pazida za Raspberry ARM zosafunikira komanso ma seva otsika mtengo a VPS.
3CX Instance Manager imakupatsani mwayi wowongolera zochitika zonse za PBX zomwe zayikidwa. Ili ndi yankho labwino kwa ophatikiza - othandizana nawo a 3CX ndi makasitomala akulu. Mutha kukhazikitsa zosintha nthawi imodzi pamakina onse, kuyang'anira momwe ntchito zikuyendera, zolakwika zowongolera, monga kusowa kwa malo a disk. Zosintha zotsatila zidzaphatikizapo kuyang'anira mitengo ya SIP ndi zipangizo zolumikizidwa kudzera mu utumiki wa 3CX SBC, kuyang'anira zochitika zachitetezo ndi kuyesa kwakutali kwa khalidwe la VoIP.
Tikugwira ntchito mosalekeza paukadaulo wachitetezo pazolumikizana ndimakampani. 3CX v16 imawonjezera gawo losangalatsa lachitetezo - mndandanda wapadziko lonse lapansi wama adilesi okayikitsa a IP omwe amasonkhanitsidwa kuchokera kumakina onse okhazikitsidwa a 3CX padziko lapansi. Kenako mndandandawu umayang'aniridwa (maadiresi a IP amaperekedwa omwe amatsekedwa mokhazikika) ndikutumizidwanso kumaseva onse a 3CX, kuphatikiza makina anu. Choncho, chitetezo chogwira ntchito chamtambo kwa owononga chikugwiritsidwa ntchito. Zachidziwikire, zida zonse za 3CX zotseguka zimasinthidwa kukhala mitundu yaposachedwa. Chonde dziwani kuti kugwiritsa ntchito machitidwe akale okhala ndi zida zakale - database, seva yapaintaneti, ndi zina zambiri. kumawonjezera kwambiri chiopsezo cha kuukira. Mwa njira, tsopano mutha kuletsa mawonekedwe a 3CX ndi ma adilesi a IP.
Pakati pa zotheka kwa olamulira, timawona ziwerengero za protocol ya RTCP, zomwe zimathandiza kupeza mavuto ndi khalidwe la kulankhulana; kukopera chowonjezera - tsopano chikhoza kupangidwa ngati kopi ya yomwe ilipo posintha magawo oyambirira okha. Mawonekedwe onse a 3CX asinthidwa ndikudina kamodzi, ndipo tsopano mutha kusintha dongosolo la zizindikiro za BLF pongokoka ndikuponya.
Malayisensi ndi mitengo
Ngakhale mitengo yotsika mtengo kale, tazikonzanso mpaka pansi. 3CX Standard edition yatsika mtengo ndi 40% (ndipo mtundu waulere wawonjezedwa mpaka mafoni 8 nthawi imodzi). Zinasintha kupezeka m'mabaibulo osiyanasiyana. Kukula kwa ziphaso zapakatikati nawonso awonjezedwa, zomwe zimakupatsani mwayi wosankha kuchuluka kwamphamvu kwa PBX pagulu linalake.
Kukula kwa ziphaso zowonjezera kudzalola kasitomala kuti asagule laisensi yayikulu, chifukwa palibenso wapakatikati woyenera. Dziwani kuti zilolezo zapakatikati zimangoperekedwa ngati ziphaso zapachaka. Komanso, zilolezo zoterezi zitha kukulitsidwa nthawi iliyonse popanda chotchedwa chilango - kokha kusiyana kwenikweni pakati pa mphamvu kumalipidwa.
3CX Standard Edition tsopano ndiyoyenera mabizinesi ang'onoang'ono omwe safuna Mizere Yoyimba, Malipoti, ndi Kujambulira Mafoni. Makampani oterowo amalipira ndalama zochepa pakusinthanitsa matelefoni; Kupatula apo, Standard for 8 mafoni nthawi imodzi tsopano ndi yaulere kwamuyaya. Chonde dziwani kuti ma PBX oikidwa a Standard edition okhala ndi kiyi yamalonda adzasinthiratu kupita ku Pro mukasintha kupita ku mtundu 16. Ngati simukukhutitsidwa ndi kusinthaku, pewani kukweza kupita ku v16.
Mawonekedwe a Pro edition amakhalabe omwewo. Kwa malayisensi ang'onoang'ono ndi apakatikati, mtengo umachepetsedwa ndi 20%! Kusintha kofunikira - tsopano mukalandira laisensi yatsopano (kiyi) kuchokera patsamba la 3CX, izigwira ntchito ngati kope la Pro kwa masiku 40 oyamba. Mumatchula kuchuluka kwa chiphaso nokha! Izi zimathandiza kasitomala ndi mnzake kuyesa kwathunthu mawonekedwe onse a PBX. Kumbukirani kuti poyerekeza ndi mtundu wa Standard, React Pro imawonjezera Ma Foni, malipoti, kujambula mafoni, kuphatikiza ndi Office 365 ndi machitidwe ena a CRM.
Mu mtundu wa Enterprise, tikupitilizabe kuwonjezera zinthu zomwe makampani amalipira ndalama zambiri. Mwachitsanzo, tawonjezera njira yoletsa wogwira ntchito kuzimitsa kujambula kwa zokambirana. Njira yotsatira yomwe yafunsidwa kwa nthawi yayitali ndi kuyimbira foni mu Queues by Operator Skills. Tikukukumbutsani kuti 3CX Enterprise yokha ndi yomwe imathandizira gulu lopangidwa ndi telephony failover cluster.
Ngati tilankhula za mtengo wathunthu wa umwini wa 3CX, - tsopano zopindulitsa kwambiri makamaka kwa zaka 3. Chilolezo chosatha chimawononga ndalama zofananira ndi ziphaso zapachaka za 3, koma laisensi yotere mukufunikirabe kwa zaka 2 (chaka choyamba chikuphatikizidwa pamtengo wa chilolezo chosatha). Chonde dziwani kuti ziphaso 4 ndi 8 zomwe zimagwirizana tsopano zikupezeka ngati ziphaso zapachaka.
Apanso, tikufuna kukukumbutsani kuti kulembetsa zosintha (koyenera kokha kwa malayisensi osatha) ndikokwanira ndalama! Ngakhale kungogula ziphaso za SSL ndi ntchito yodalirika ya DNS idzakhala yokwera mtengo komanso yovuta kukhazikitsa kuposa kukonzanso zolembetsa zanu. Kuphatikiza apo, kulembetsa kumapereka zosintha zaposachedwa zachitetezo, zatsopano , utumiki ndi ufulu wogwiritsa ntchito mapulogalamu a mafoni a m'manja (mwanjira ina, mapulogalamu osinthidwa amatha kusiya kugwira ntchito ndi seva yakale ya PBX).
Posachedwa titulutsa v16 Kusintha 1 komwe kuphatikizepo malo osinthika amawu , yomwe imapanga zolemba mu C #. Kuphatikiza apo, padzakhala kusintha kwa macheza ndi chithandizo cha nkhokwe za SQL zopezera zidziwitso kudzera pa zopempha za REST.
v16 Kusintha 2 kudzaphatikizapo zosinthidwa ndi kuyang'anira pakati pa zipangizo zakutali (mafoni a IP) kuchokera ku 3CX management console (mpaka mafoni 100 pa SBC). Padzakhalanso chithandizo chaukadaulo wina wa DNS kuti muchepetse kasinthidwe ka ogwiritsa ntchito a VoIP.
Zomwe zakonzedwa kuti ziphatikizidwe pazosintha zotsatirazi: kusinthika kosavuta kwa gulu la failover (mu Enterprise edition), kulowa midadada ya manambala a DID mu mawonekedwe a seva, REST API yatsopano yopangira mafoni otuluka, ndi dashboard yatsopano ya KPI ya. call center agents (Leaderboard).
Nachi mwachidule chotere. , , sangalalani!
Source: www.habr.com