Dzulo tidasindikiza pa Habré kwa iwo omwe angafune kumvetsetsa ITSM - machitidwe ophunzirira ndi zida. Lero tikupitiriza kulankhula za momwe tingaphatikizire ITSM muzochita zamalonda zamakampani, ndi zida zotani zamtambo zomwe zingathandize pa izi.
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Mumapeza chiyani pa izi
Njira yachikhalidwe yoyang'anira madipatimenti a IT imatchedwa "njira yopangira zinthu". Mwachidule, kumaphatikizapo kuyang'ana pakugwira ntchito ndi ma seva, maukonde ndi zida zina - "IT resources". Motsogozedwa ndi chitsanzo ichi, dipatimenti ya IT nthawi zambiri imataya chidwi ndi zomwe madipatimenti ena akuchita, ndipo sizitengera zofuna zawo "ogwiritsa ntchito" komanso zosowa za makasitomala a kampaniyo, koma amachokera kumbali ina - kuchokera kuzinthu.
Njira ina yogwiritsira ntchito kasamalidwe ka IT ndi ITSM (IT Service Management). Iyi ndi njira yothandizira yomwe imasonyeza kuti musayang'ane pa teknoloji ndi hardware, koma kwa ogwiritsa ntchito (omwe angakhale ogwira ntchito m'bungwe ndi makasitomala) ndi zosowa zawo.
Kodi oimira IBM, njirayi imapangitsa kuti kuchepetsa ndalama zogwirira ntchito ndikuwongolera ubwino wa ntchito zoperekedwa ndi dipatimenti ya IT.
Kodi ITSM imapereka chiyani pochita?
Njira ya ITSM imapangitsa dipatimenti ya IT kukhala wothandizira m'madipatimenti ena abungwe. Imasiya kukhala chinthu chothandizira chomwe chili ndi udindo wosamalira thanzi la zomangamanga za IT: ma seva, ma network ndi mapulogalamu.
Kampaniyo imapanga ntchito zomwe ikufuna kulandira kuchokera ku dipatimenti ya IT ndikupita ku mtundu wopereka makasitomala. Zotsatira zake, bizinesiyo imayamba kupereka zofunikira zake pazantchito, kupanga zovuta ndi zovuta zomwe ogwiritsa ntchito amakumana nazo. Ndipo dipatimenti ya IT palokha imasankha njira zaukadaulo zokwaniritsira izi.
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Kawirikawiri, zomangamanga za kampani zimagawidwa m'magulu osiyanasiyana omwe amayendetsa ntchito zina zamalonda. Kuwongolera mautumikiwa, mapulatifomu apadera amapulogalamu amagwiritsidwa ntchito. Odziwika kwambiri pamsika wa ITSM ndi ServiceNow cloud system. Kwa zaka zingapo tsopano iye mu Gartner quadrant.
Tili mu "» Tikuchita nawo kuphatikiza mayankho a ServiceNow.
Tikuwuzani momwe mungayandikire kuphatikiza kwa ITSM mukampani. Tidzapereka njira zingapo zamabizinesi, zomwe zimakulolani kuti mukwaniritse bwino ntchito zamadipatimenti a IT. Tikambirananso za zida za nsanja za ServiceNow zomwe zimakuthandizani kuchita izi.
Koyambira ndi zida ziti zomwe zilipo
. Iyi ndi njira yomwe imayang'anira kuwerengera chuma cha IT m'moyo wawo wonse: kuchokera pakupeza kapena kukulitsa mpaka kuchotsedwa. Katundu wa IT pankhaniyi akuphatikiza mitundu yosiyanasiyana ya mapulogalamu ndi zida: ma PC, ma laputopu, ma seva, zida zamaofesi, zida za intaneti. Kugwiritsa ntchito kasamalidwe kazinthu kumapangitsa kampani kugwiritsa ntchito bwino chuma ndikudziwiratu zosowa.
Mapulogalamu awiri a ServiceNow angathandize pa ntchitoyi: Discovery and Mapping Service. Yoyamba imangopeza ndikuzindikira zinthu zatsopano (mwachitsanzo, ma seva olumikizidwa ndi netiweki yamakampani) ndikulowetsa zambiri za iwo mu nkhokwe yapadera (yotchedwa ).
Chachiwiri, limatanthawuza maubwenzi pakati pa mautumiki ndi zinthu zowonongeka zomwe mautumikiwa amamangidwira. Zotsatira zake, njira zonse mu dipatimenti ya IT ndi kampani zimawonekera bwino.
Tidakambirana za momwe tingagwiritsire ntchito kasamalidwe kazinthu ndikugwira ntchito ndi mapulogalamu awiriwa mubulogu yathu yamabungwe - pali chitsogozo chatsatanetsatane pamenepo ( и ). M'menemo tidakhudza magawo onse a kukhazikitsa: kuyambira kukonzekera mpaka kufufuza.
. Iyi ndi njira, yomwe gawo lake ndi kukhathamiritsa kwa ntchito za IT kuchokera pazachuma. IT ndi bungwe liyenera kusonkhanitsa zambiri zachuma kuti amvetse chithunzi chonse cha ndalama ndi ndalama.
Gawo la ServiceNow Financial Management lingakuthandizeni kutolera izi. Ndi gulu limodzi lowongolera pomwe ogwira ntchito ku dipatimenti ya IT amatha kukonza bajeti, kutsata ndalama zamitundu yosiyanasiyana yantchito ndikupereka ma invoice a ntchito (zonse m'madipatimenti ena abungwe ndi makasitomala ake). Mutha kuwona momwe zimawonekera Chida cha ServiceNow Financial Management. Takonzekeranso pakukhazikitsa njira zoyendetsera ndalama - momwemo timasanthula magawo akulu.
. Cholinga cha ndondomekoyi ndikuwunika zigawo za IT zomangamanga ndi kusanja katundu. Akatswiri a dipatimenti ya IT ayenera kumvetsetsa momwe kusintha kwa seva kapena kusintha kwa netiweki kungakhudzire ntchito zomwe zimaperekedwa.
ServiceWatch service portal ingathandize pa ntchitoyi. Imasonkhanitsa zambiri zokhudzana ndi zomangamanga pogwiritsa ntchito gawo la Discovery lomwe latchulidwa kale ndipo limangopanga zodalira pakati pa ntchito zamabizinesi ndi ntchito za IT. Tidakuuzani momwe mungasonkhanitsire zambiri zamakina a IT pogwiritsa ntchito Discovery . Ife ngakhale kukonzekera .
. Ma portal oterowo amapatsa ogwiritsa ntchito mwayi wothana ndi mavuto awo pawokha ndi mapulogalamu kapena ma Hardware, osagwiritsa ntchito thandizo la akatswiri othandizira ukadaulo. Pali njira zingapo zopangira ma portal otero - maziko a chidziwitso chokhazikika, FAQs kapena masamba osinthika omwe amatha kuvomera mapulogalamu.
Tinakambirana mwatsatanetsatane za mitundu ya zipata mu umodzi wa m'mbuyomu .
Chida cha dzina lomwelo kuchokera ku ServiceNow chimathandizira kupanga ma Portal Service. Mawonekedwe a portal amasinthidwa ndi masamba owonjezera kapena ma widget, komanso mothandizidwa ndi AngularJS, SCSS ndi zida zachitukuko za JavaScript.
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. Iyi ndi njira yozikidwa pa njira zosinthika zachitukuko. Iwo ali ndi ubwino wambiri (chitukuko chopitilira ndi kusintha, kubwerezabwereza), koma kugawikana kwa magulu ang'onoang'ono a omanga, omwe akugwira nawo ntchito yakeyake, samapereka nthawi zonse kwa oyang'anira masomphenya a zochitika zonse ndi kupita patsogolo.
Chida cha ServiceNow Agile Development chimathetsa vutoli ndikupereka ulamuliro wapakati pa chitukuko. Njirayi imathandizira njira yolumikizirana ndikuwongolera moyo wonse wopanga mapulogalamu: kuchokera pakukonzekera kupita kukuthandizira dongosolo lomalizidwa. Tidakuuzani momwe mungayambire kugwira ntchito ndi chida cha Agile Development .
Zachidziwikire, izi sizinthu zonse zomwe zitha kukhazikika ndikuzipanga zokha pogwiritsa ntchito ITSM ndi ServiceNow. Tikukamba za zina za nsanja pano - palinso mwayi pamenepo kwa akatswiri athu.
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Source: www.habr.com