Kumasulira kwa nkhaniyi kunakonzedwa makamaka kwa ophunzira a maphunzirowo .
Ntchito ya Intercom ndikupangitsa bizinesi yapaintaneti kukhala yamunthu. Koma ndizosatheka kupanga makonda ngati sichikugwira ntchito. . Uptime ndiyofunikira kuti bizinesi yathu ipambane, osati chifukwa makasitomala athu amatilipira, komanso chifukwa timagwiritsa ntchito . Ngati ntchito yathu sikugwira ntchito, timamva kuwawa kwa makasitomala athu.
Kuchita kosasokonezeka kumadalira zinthu zambiri, monga mapangidwe a mapulogalamu ndi ubwino wa ntchito ya tsiku ndi tsiku. Komabe, nthawi zambiri zimatengera kuti munthu yemwe amalumikizana nthawi zonse amayankha mafoni kuchokera . Thandizo laukadauloli litha kukhala chida champhamvu choyang'ana makasitomala chomwe chimaphatikiza thandizo la mainjiniya ndi zomwe makasitomala amapeza akagula malonda anu. Zimatsegulanso mwayi waukulu wophunzira ndi kukula, chifukwa pambuyo pake, zolephera ndi zolakwa zingakhale malo abwino ochitira luso komanso kumvetsetsa njira zogwirira ntchito zovuta.
Kukhala "mumalumikizana nthawi zonse" kunja kwa maola ogwira ntchito kumawononga moyo wanu.
Koma panthaΕ΅i imodzimodziyo, βkukhala wolumikizidwa nthaΕ΅i zonseβ kukhoza kukhala ndi chiyambukiro chowononga moyo wanu. Muyenera kukhala okonzeka kuyankha mwachangu komanso mwaluso pazidziwitso kuti china chake chasweka. Ngakhale simukuyitanitsidwa pa pager panthawi yomweyi, "nthawi zonse" imayambitsa kusakhazikika, ineyo ndikudziwa izi kuchokera pazomwe ndakumana nazo. Makamaka chifukwa cha izi, ubwino wa kugona ukuipiraipira. Kukhala nthawi zonse pamalo olowera nthawi iliyonse masana kungayambitse kutopa, kusachita chidwi, kapena, makamaka, kulakalaka osawonanso kompyuta.
Mbiri ya dziko "lolumikizidwa nthawi zonse" mu Intercom
M'masiku oyambilira a Intercom, CTO Ciaran wathu yekha anali gulu lonse laukadaulo la XNUMX/XNUMX, mkati ndi kunja kwa ofesi. Pamene Intercom idakula, gulu lantchito linapangidwa kuti lithandizire Ciaran. Posakhalitsa, magulu atsopano a chitukuko anayamba kupanga zinthu zambiri zatsopano ndi mautumiki, ndipo adatenga kale maudindo onse othandizira luso.
Pa nthawi iliyonse panali anthu ambiri "pa mzere".
Panthawiyo, njira iyi inkawoneka ngati yopanda pake, chifukwa inali njira yosavuta yowonjezerera gulu lathu lothandizira luso nthawi iliyonse, inali yogwirizana ndi zomwe timafunikira, ndipo idatisangalatsa. . Zotsatira zake, popanda mapulani, tidakhala ndi magulu anayi kapena asanu omwe amalumikizana pafupipafupi ndi makasitomala panthawi yomwe sakugwira ntchito. Magulu ena achitukuko analibe mfundo zovuta zambiri zomwe zimatha kuphonya zolakwika, kotero iwo samakonda, ngati sanatchulidwepo.
Tinazindikira kuti tinali mumkhalidwe woti tinali ndi akatswiri othandizira zaukadaulo oti tinyadire nawo komanso zovuta zingapo zomwe timafuna kuthana nazo, monga:
- Pa nthawi ina iliyonse, anthu ambiri anali okonzeka kulimbana ndi vutoli. Zomangamanga zathu sizinali zazikulu zokwanira kuti pangafunike mainjiniya otukuka osachepera asanu omwe amagwira ntchito popanda masiku abwinobwino.
- Ubwino wa zidziwitso zathu ndi njira zoyimbira mafoni sizinali zofananira m'magulu onse, tidagwiritsa ntchito njira zowunikira mwadzidzidzi pazidziwitso zatsopano ndi zomwe zidalipo kale. Njira zomwe zili mu runbook (zoyenera kutsatiridwa pamene nkhani yadzutsidwa) zinali zowonekera kwambiri chifukwa chakuti palibe.
- Kutengera ndi gulu lomwe mainjiniya amagwirira ntchito, anali ndi ziyembekezo zotsutsana. Mwachitsanzo, gulu loyamba lothandizira laukadaulo ndilokha lomwe linali ndi chipukuta misozi pakusinthana kwantchito komanso kusokoneza tchuthi.
- Zinapezeka kuti pali mlingo wamba wololera mafoni osafunika pa maola osamvetseka.
- Pomaliza, ntchito yamtunduwu si ya aliyense. Zochitika pamoyo nthawi zina zimasonyeza kuti kusintha kwa ntchito sikukhudza anthu m'njira yabwino.
Kupeza Dziko Loyenera Lolumikizidwa Nthawi Zonse
Taganiza zopanga gulu latsopano lomwe lizigwira ntchito yothandizira zaukadaulo za timu iliyonse ikakhala ndi nthawi yopuma. Gululo lidzapangidwa ndi anthu odzipereka, osati ochokera ku gulu lililonse la bungwe. Mainjiniya a gululo adazungulira pafupifupi miyezi isanu ndi umodzi iliyonse, kutha milungu "kulumikizana". Mwamwayi, sitinakhale ndi vuto kupeza anthu odzipereka okwanira kuti tigwirizane ndi gulu lenileni.
Zotsatira zake, gulu lathu lothandizira linachepetsedwa kuchoka pa anthu 30 kufika pa 6 kapena 7 chabe.
Gululo lidavomera ndikulongosola zomwe zidziwitso za nkhani ndi mafotokozedwe a runbook ziyenera kuwoneka, ndikufotokozeranso njira yotumizira zidziwitso ku gulu latsopano lothandizira. Iwo adazindikira zidziwitso zonse zomwe zili mu code pogwiritsa ntchito gawo la Terraform, ndipo adayamba kugwiritsa ntchito ndemanga za anzawo pakusintha kulikonse. Tidapereka chipukuta misozi pakusintha kwamlungu ndi mlungu komwe kunali koyenera kwa oyang'anira ntchitoyo. Tidapanganso timu yachiwiri yomwe idakwera, yomwe inali ndi mamanejala okha. Lamuloli liyenera kukhala gawo limodzi lokwera kwa mainjiniya othandizira zaukadaulo.
Tinali ndi miyezi ingapo yogwira ntchito mwakhama pamene tinakhazikitsa ndondomekoyi, chifukwa chake, tsopano si akatswiri a 30 omwe adalumikizanabe monga kale, koma 6 kapena 7 okha. Panthawi yogwira ntchito, magulu amalimbana ndi mavuto ndi ntchito zawo kapena ntchito zawo pawokha. nthawi ino nthawi zambiri imakhala ndi chiwerengero chochuluka cha zowonongeka, koma nthawi yonseyi, chithandizo chaukadaulo chimayendetsedwa ndi anthu odzipereka.
Taphunzira chiyani
Titakhazikitsa gulu lathu lothandizira zaukadaulo, tidayembekeza ntchito zambiri zatsopano, monga kufufuza zomwe zayambitsa mavuto kapena kusonkhana kuti tithane ndi vuto limodzi lomwe ladzetsa ngozi. Komabe, magulu athu achitukuko adatenga udindo wonse pazomwe zidayambitsa ngoziyi, ndipo yankho lililonse lotsatira nthawi zambiri linkachitika nthawi yomweyo. Tinkafunikanso kupeΕ΅a mkhalidwe womwe ntchito yokambirana zaukadaulo idzabwezeredwa ku gulu lomwe idachokera, kuti tisakakamize mainjiniya kuti alumikizane pambuyo pa maola.
Kuyimba kwa kunja kwa maola kwachepetsedwa kukhala osachepera 10 pamwezi.
Poyambirira, njira yathu yowonjezerera sikunagwiritsidwe ntchito kawirikawiri. Lingaliro lodziwika bwino linali loti injiniyayo adathandizidwa mosavomerezeka ndi gulu lomwe linali pa intaneti, makamaka anyamata athu muofesi ya San Francisco. Nkhani zambiri zakonzedwa kapena kuchepetsedwa pogwiritsa ntchito gulu komanso kukonza panjira.
Mainjiniya muofesi yathu ku San Francisco amalowa m'gululi ngati gulu lonse ndipo amapitilira thandizo laukadaulo lanthawi zonse. Panali zinthu zambiri zomwe zinkakhudzidwa, koma kukulitsa umembala wathu wamagulu othandizira m'malo angapo kwatithandiza chifukwa zatsimikizira kuti ndi njira yabwino yopangira maubwenzi, kulimbikitsana, ndi kuphunzira zambiri zaukadaulo womwe tonse timagwira nawo ntchito.
M'magulu athu, ntchito ya omanga a Intercom yakhala yosasinthasintha, ndipo tikhoza kulankhula molimba mtima za ubwino wa injiniya wa machitidwe pa webusaiti yathu. , kunena kuti palibe chifukwa choti muzilumikizana nthawi zonse ngati simukufuna nokha.
Pamodzi ndi ntchito yofunika kwambiri yokhazikitsira ndi kukulitsa malo athu osungiramo zinthu, kuyang'ana kosalekeza pakuthana ndi mavuto kwapangitsa kuti mafoni akunja achepe kufika pa 10 pamwezi. Timanyadira kwambiri nambalayi.
Tikupitiriza kuyesetsa kukonza ndi kukonza gulu lathu lothandizira luso, ndipo pamene Intercom ikukula tingafunike kuganiziranso zisankho zathu, chifukwa zomwe zimagwira ntchito lero sizingagwire ntchito nthawi ina antchito athu atachuluka kawiri. Komabe, izi zakhala zabwino kwambiri ku bungwe lathu, kuwongolera kwambiri moyo wa akatswiri athu opanga chitukuko, momwe tingayankhire zovuta, ndipo koposa zonse, zomwe makasitomala athu amakumana nazo.
Source: www.habr.com