Momwe timasankhira malingaliro opanga zinthu zathu: wogulitsa ayenera kumva ...

M'nkhaniyi, ndigawana zomwe ndakumana nazo posankha malingaliro opanga magwiridwe antchito azinthu zathu ndikukuwuzani momwe mungasungire ma vectors akuluakulu achitukuko.

Tikupanga dongosolo lokhazikika lokhazikika (ACP) - kulipira. Nthawi
Moyo wazinthu zathu ndi zaka 14. Panthawiyi, dongosololi lasintha kuchokera kumitundu yoyambirira yamitengo yamafakitale kupita ku modular complex yomwe ili ndi zinthu 18 zomwe zimayenderana. Chimodzi mwa zinthu zofunika kwambiri pa moyo wautali wa mapulogalamu ndi chitukuko chokhazikika. Ndipo chitukuko chimafuna malingaliro.

Идеи

Zotsatira

Pali magwero asanu:

1. Mnzake wamkulu wa wopanga zidziwitso zamakampani ndi kasitomala. Ndipo kasitomala ndi chithunzi chophatikizidwa cha opanga zisankho, othandizira projekiti, eni ndi oyendetsa njira, akatswiri a IT m'nyumba, ogwiritsa ntchito wamba komanso anthu ambiri achidwi kumlingo wosiyanasiyana. Ndikofunikira kwa ife kuti aliyense wa oimira kasitomala atha kukhala wopereka malingaliro. Pazifukwa zoipitsitsa, timangolandira malingaliro oipa ponena za mavuto mu dongosolo. Muzochitika zabwino kwambiri, pali munthu yemwe ali kumbali ya kasitomala yemwe amakhala gwero lokhazikika la malingaliro owongolera, opereka chidziwitso chokhazikika pazosowa za kasitomala.
2. wathu ogulitsa ndi oyang'anira akaunti ndi gwero lachiwiri lofunikira kwambiri la malingaliro pakuwongolera. Amalankhulana mwachangu komanso mozama ndi oyimilira mabizinesi ndikulandila mafunso oyambira momwe angalipire kuchokera kwa omwe angakhale makasitomala. Ogulitsa ndi maakaunti akuyenera kudziwa zakusintha kwakukulu kwa magwiridwe antchito awo komanso zosintha zaposachedwa kwambiri zamapulogalamu opikisana nawo, ndikutha kufotokozera zabwino ndi zoyipa zamayankho osiyanasiyana. Awa ndi antchito athu omwe ndi oyamba kuzindikira ngati zolipirira zina zimakhala zokhazikika, popanda zomwe pulogalamuyo siyingaganizidwe kuti ndi yathunthu.
3. Mwini katundu - m'modzi mwa oyang'anira athu apamwamba kapena woyang'anira polojekiti wodziwa zambiri. Imakumbukira zolinga zakampaniyo m'maganizo ndikusintha mapulani opangira zinthu mogwirizana ndi iwo.
4. Wojambula, munthu amene amamvetsetsa kuthekera ndi malire a njira zamakono zosankhidwa / zogwiritsidwa ntchito ndi zotsatira zake pa chitukuko cha mankhwala.
   Magulu a chitukuko ndi kuyesa. Anthu omwe amakhudzidwa mwachindunji ndi chitukuko cha mankhwala.

Gulu la zopempha

Timalandira deta yaiwisi kuchokera kumagwero - makalata, matikiti, zopempha pakamwa. Zonse
madandaulo amagawidwa:

• Upangiri ndi tanthawuzo lakuti "Momwe mungachitire?", "Zimagwira ntchito bwanji?", "Chifukwa chiyani sizikugwira ntchito?", "Sindikumvetsa ...". Zopempha zamtunduwu zimapita ku Level 1 Support Line. N'zotheka kukonzanso zokambiranazo mu mitundu ina ya zopempha.
• Zochitika ndi tanthawuzo lakuti "Sizikugwira ntchito" ndi "Zolakwika". Zokonzedwa ndi 2 ndi 3 Support Lines. Ngati kuwongolera mwachangu ndi kutulutsidwa kwa chigamba kuli kofunikira, zitha kusamutsidwa kuchokera ku chithandizo kupita ku chitukuko. Ndizotheka kuyiyikanso ngati pempho losintha ndikutumiza ku backlog.
• Zopempha zosintha ndi chitukuko. Amalowa muzotsalira zamalonda, ndikudutsa mizere yothandizira. Koma pali ina processing ndondomeko kwa iwo.

Pali ziwerengero pazopempha: atangotulutsidwa, kuchuluka kwa zopempha kumawonjezeka ndi 10-15% kwakanthawi kochepa. Palinso ma surges muzopempha pamene kasitomala watsopano yemwe ali ndi chiwerengero chachikulu cha ogwiritsa ntchito amabwera ku misonkhano yathu yamtambo. Anthu akuphunzira kugwiritsa ntchito mapulogalamu atsopano, amafunikira malangizo. Ngakhale kasitomala wamng'ono, akayamba kugwira ntchito mu dongosolo, amawotcha mosavuta maola oposa 100 a zokambirana pamwezi. Chifukwa chake, polumikiza kasitomala watsopano, nthawi zonse timasunga nthawi yoti tikambirane koyamba. Nthawi zambiri timasankha ngakhale katswiri wina. Mtengo wobwereketsa, ndithudi, supereka ndalama zogwirira ntchito izi, koma m'kupita kwa nthawi zinthu zimakhala bwino. Nthawi yosinthira nthawi zambiri imatenga miyezi 1 mpaka 3, pambuyo pake kufunika kwa uphungu kumachepetsedwa kwambiri.

M'mbuyomu, tidagwiritsa ntchito mayankho odzilemba tokha posunga zopempha. Koma pang'onopang'ono tinasinthira ku zinthu za Atlassian. Choyamba, tinasamutsa chitukuko kuti zikhale zosavuta kugwira ntchito molingana ndi Agile, kenako kuthandizira. Tsopano njira zonse zovuta zimakhala mu Jira SD, kuphatikiza zimathandizidwa ndi mapulagini osiyanasiyana a Jira, kuphatikiza Confluence. Mayankho odzilemba okha adatsalira pazokha zomwe sizinali zofunikira pazantchito za kampaniyo. Zikuoneka kuti ntchito zathu tsopano ndi zodutsana ndipo zikhoza kusamutsidwa pakati pa chithandizo ndi chitukuko popanda kulumpha kuchokera ku dongosolo lina kupita ku lina.

Kuchokera pa ulalowu titha kupeza zambiri pazantchito zonse, ndalama zomwe zakonzedwa komanso zenizeni zantchito, kugwiritsa ntchito njira zosiyanasiyana zamitengo kwamakasitomala ndikupanga zolemba pazosowa zamkati ndikupereka malipoti kwa makasitomala.

Kukonza zopempha zosintha

Nthawi zambiri, zopempha zotere zimabwera mu mawonekedwe a magwiridwe antchito. Katswiri wathu amaphunzira za pempholi, amapanga mwatsatanetsatane komanso ukadaulo wapamwamba kwambiri. Imasamutsa mafotokozedwe ndiukadaulo kwa munthu amene wapereka pempholi kuti avomereze - tiyenera kutsimikiza kuti timalankhula chilankhulo chimodzi ndi kasitomala.

Atalandira chitsimikiziro kuchokera kwa kasitomala kuti tamvetsetsana bwino, katswiriyo amalowetsa pempholo pazotsalira zamalonda.

Kasamalidwe ka magwiridwe antchito azinthu

Zotsalira zimasonkhanitsa zopempha zomwe zikubwera zosintha ndi chitukuko. Bungwe laukadaulo, lopangidwa ndi wotsogolera, atsogoleri othandizira, chitukuko, malonda ndi womanga dongosolo, amakumana miyezi isanu ndi umodzi iliyonse. Muzokambirana, khonsolo imasanthula ndikuyika patsogolo zofunsira zomwe zatsalira ndikuvomereza ntchito 5 zachitukuko kuti zitheke kutulutsidwa kotsatira.

M'malo mwake, khonsolo yaukadaulo imayankha zofuna zamakampani ndi msika powunikanso zosowa zomwe zafotokozedwa muzofunsira. Chilichonse chomwe chili chofunikira pang'ono chimakhalabe m'mbuyo ndipo sichifika pachitukuko.

Gulu la Zopempha Zosintha ndi Zachuma

Chitukuko ndichokwera mtengo. Choncho, tidzakuuzani nthawi yomweyo zomwe tingakhale nazo ngati pempho la kusintha linachokera kwa kasitomala osati wogwira ntchito.

Timayika zopempha zosintha motere: kufunikira kwamakampani kapena mawonekedwe abizinesi; kuchuluka kwakukulu kwa magwiridwe antchito atsopano kapena kukonza pang'ono. Zokonza zazing'ono ndi zopempha za munthu payekha zimakonzedwa popanda frills. Zopempha zaumwini zimawerengedwa ndikugwiritsidwa ntchito kwa kasitomala winawake monga gawo la ntchito ya polojekiti ndi iye.

Ngati izi siziri zofunikira kwambiri zamakampani ndipo kuchuluka kwa magwiridwe antchito ndi kwakukulu, ndiye kuti lingaliro lingapangidwe kupanga gawo latsopano lomwe lidzagulitsidwa kuwonjezera pa magwiridwe antchito. Ngati pempho lotere lalandiridwa kuchokera kwa kasitomala, titha kulipira mtengo wopangira gawoli, kupatsa kasitomala gawoli kwaulere kapena kulipira pang'ono, ndikuyika gawolo kuti ligulitse. Zikatero, kasitomala amatenga gawo la njira yoyendetsera ntchitoyo ndipo amayendetsa woyendetsa ma module payekha.

Ngati ichi ndi chofunikira kwambiri chamakampani, ndiye kuti chigamulo chikhoza kupangidwa kuti aphatikize magwiridwe antchito atsopano pazoyambira. Ndalama zake pankhaniyi zimagwera kwathunthu pa ife, ndipo magwiridwe antchito atsopano amawonekera pamapulogalamu apano.
Makasitomala akale amapatsidwa zosintha.

Zitha kukhalanso kuti makasitomala angapo ali ndi chosowa chofanana, koma sichiyenera kukhala ndi zinthu zambiri. Pankhaniyi, titha kutumiza mafotokozedwe kwa makasitomalawa ndikupereka kugawa ndalama zachitukuko pakati pawo. Pamapeto pake, aliyense amapambana: makasitomala amalandira magwiridwe antchito pamtengo wotsika, timalemeretsa malondawo, ndipo pakapita nthawi, otenga nawo gawo ena amsika amathanso kupeza magwiridwe antchito awo.

DevOps

Chitukukochi chimakonzekera zotulutsa zazikulu ziwiri pachaka. Pakutulutsidwa kulikonse, nthawi yasungidwa kuti ikwaniritse ntchito 5 zolandilidwa kuchokera ku bungwe laukadaulo. Choncho, pakati pa chizolowezi, sitidzaiwala za chitukuko cha mankhwala.

Kutulutsidwa kulikonse kumayesedwa koyenera ndi zolemba. Chotsatira, kumasulidwa uku kumayikidwa m'malo oyesera a kasitomala wolingana, yemwe, nayenso, amayang'anitsitsa zonse ndipo pambuyo pake kumasulidwa kumasamutsidwa kupanga.

Kuphatikiza pa njira yotulutsira, pali mawonekedwe okonza zolakwika mwachangu kuti makasitomala asakhale ndi zolakwika kwa miyezi isanu ndi umodzi. Mtundu wapakatikati uwu umakupatsani mwayi woyankha mwachangu pazomwe zili zofunika kwambiri ndikukwaniritsa ma SLA omwe atchulidwa.

Zonse zomwe zili pamwambazi ndizowona makamaka zamakampani komanso mayankho apanyumba. Pazinthu zamtambo zomwe zimayang'ana gawo la SMB, palibe mwayi wokulirapo wotere kuti makasitomala atenge nawo mbali pakupanga zinthu. Mawonekedwe obwereketsa a SMB saganiziranso izi. M'malo mwa pempho losintha mu mawonekedwe a zofunikira zomveka kuchokera ku chipani chamakampani, apa pali ndemanga wamba ndi zofuna za utumiki. Timayesa kumvetsera, koma mankhwalawa ndi aakulu ndipo chikhumbo cha kasitomala mmodzi kuti abweretse chinachake chodziwika bwino kuchokera ku machitidwe awo akale a mbiri yakale akhoza kutsutsana ndi njira yachitukuko ya dongosolo lonse.

Source: www.habr.com