Dzina langa ndine Daria, ndine katswiri wazogulitsa zinthu. Chinthu chachikulu cha kampani yanga ndi desiki yautumiki, nsanja yamtambo yomwe imagwiritsa ntchito njira zamabizinesi: mwachitsanzo, kukonza ntchito, kukonza zinthu zosiyanasiyana. Imodzi mwa ntchito zanga ndikutenga nawo gawo poyambitsa nsanja yathu m'mabizinesi amakasitomala, pomwe ndikufunika kulowerera muzambiri za kampani inayake mozama momwe ndingathere.
Ndikufuna ndikuuzeni momwe m'modzi mwamakasitomala athu, kampani ya Brant, idakwanitsa kupanga mabizinesi ovutitsa kwambiri. Kampaniyo inatembenukira ku nsanja yathu pamene chiwerengero cha makasitomala ake, ndipo, motero, zopempha zothandizira, zinayamba kukula mofulumira. Bizinesi ikukula mwachangu, ndizabwino, ndi chiyani? Chowonadi ndi chakuti kuchuluka kwa njira zofananira zomwe zikuchulukirachulukira zikukulirakulira, ndipo ngoziyi siyinganyalanyazidwe. Komanso, zikuwonekeratu kuti simungagwiritse ntchito zida zomwezo zomwe zidagwira ntchito pomwe panali zochepa.
Kumveka bwino?
Choncho, nkhani ya chipulumutso.
Icho chinali makampani othandizira gwiritsani ntchito magwiridwe antchito a nsanja yathu mokwanira momwe mungathere, chifukwa amafunikira kulumikizana mwachangu pakati pamagulu angapo. Kodi mbali izi ndi ziti?
- Makasitomalamunthu amene wathyoka chinachake
- Woyang'anira Service, yemwe amavomereza ntchitoyo, amasankha wotsogolera ndikuwongolera kukhazikitsidwa kwake
- Mtsogoleri Wotsogolera, zomwe zimatsimikizira kulamulira kwa ntchito zomwe zachitika komanso zimapereka chithandizo chaukadaulo pomaliza zopempha zovuta
- Katswiri wothandizira, amene adzafika pa mfundo ndi kukonza vuto
Zambiri za kampani "Brant"
- Services operekedwa: kukonza ndi chitsimikizo utumiki zida, zomangamanga ndi unsembe ntchito; kuyeretsa;
- Maofesi opitilira 1000 ali ku Moscow ndi dera la Moscow;
- Pali akatswiri opitilira 60 ogwira ntchito.
- Kampaniyo imagwira ntchito zopitilira 4500 pamwezi.
- Timagwiritsa ntchito ma pseudonyms kuzindikira makasitomala a Brant palembali. Izi ndi: mndandanda wa federal wa masitolo ogulitsa - tiyeni titchule "Polyanka"; maunyolo awiri a pharmacy - "Dokotala A" ndi "Dokotala B"; malo ogwiritsira ntchito telecom "Op Mobile"; komanso malo angapo opangira;
Aliyense wa unyolo waukulu anaumirira kuti ntchito zonse ntchito thandizo zichitike mu mapulogalamu awo mlandu. Kulumikizana kwadzidzidzi ndi kothandiza kwa kasitomala ndi kampani yothandizira, ndipo ndiyoyenera pazantchito zonse. Komabe, pakakhala makasitomala opitilira awiri, ntchito yamakampani othandizira pamapulogalamu angapo nthawi imodzi imabweretsa zovuta.
Zinali bwanji Asanakhazikitsidwe Service Desk
Netiweki ya Polyanka imagwiritsa ntchito pulogalamu ya 1C: MRO; "Dokotala A" - amatumiza zofunsira kudzera mu Intraservice system; "Dokotala B" ndi "Op Mobile" - kudzera mu Service Desk yawo. Makasitomala osagwiritsa ntchito intaneti amapereka zopempha kudzera pa imelo, mafoni, kapena WhatsApp ndi Viber.
Mapulogalamu onse omwe adalandiridwa adasonkhanitsidwa mu fayilo ya Excel. Chiwerengero cha mapulogalamu pa nthawi imodzi chikhoza kukhala choposa 4 zikwi - ndipo izi ndizo ntchito zogwira ntchito, koma m'pofunikanso kusunga mbiri ya mapulogalamu omaliza.
Fayilo yachidule idangowopseza kufa nthawi iliyonse, ndipo tidayenera kupanga makope nthawi zonse kuti tisataye nkhokwe yofunsira. Kusonkhanitsa mapulogalamu kuchokera kumagwero onse ndikuwasamutsa ku fayilo ya Excel kunatenga nthawi yayitali yosavomerezeka. Ndiyeno kunali koyeneranso kutumiza ntchito pamanja kwa zisudzo kudzera mauthenga SMS, imelo, Viber ndi WhatsApp.
Pankhaniyi, pempho lotumizidwa kwa katswiri wautumiki liyenera kukhala ndi chidziwitso chokwanira chofunikira kuti chichitike. Pambuyo pomaliza ntchitoyo, kunali koyenera kusonkhanitsa zambiri zokhudza kukhazikitsidwa ndi malipoti a zithunzi. Ndipo kwinakwake kuti akasunge izo.
Munthu angaganizire momwe zinalili zovuta kulandirira kwamakanema ambiri, kujambula ndi kugawa mapulogalamu. Popeza kuti kampaniyo ikupeza makasitomala atsopano kuti azigwira ntchito ndikulemba ntchito akatswiri ochulukirapo, ntchitoyi inali yofunikira kwambiri yodzipangira okha komanso kuwonekera poyera. Komabe, sizingatheke kukana kugwira ntchito ndi mapulogalamu m'njira yabwino kwa kasitomala, chifukwa izi zimaperekedwa ndi ndondomeko ya mgwirizano.
Izi zikutanthauza kuti pakufunika dongosolo losiyana lomwe lingalole:
- sonkhanitsani ntchito kuchokera kumakasitomala onse pamalo amodzi;
- sinthani mapulogalamu omwe alandilidwa m'njira zosiyanasiyana;
- perekani zopempha kwa akatswiri ogwira ntchito ndi chidziwitso chonse chofunikira;
- kulandira lipoti la kuchitidwa kwa pempho;
- mbiri yakale ya maoda omalizidwa.
Ndipo panthawi imodzimodziyo, iyenera kukhala yabwino kwa woimbayo - wogwira ntchito kumunda yemwe ali ndi foni yokha ngati njira yolankhulirana.
Momwe zinthu zidayendera pambuyo pa kukhazikitsidwa kwa Service Desk
Ataphunzira msika wazinthu zamapulogalamu, Brant adasankha dongosolo lathu - nsanja ya HubEx.
Khwerero 1: Pogwiritsa ntchito kuitanitsa kwa Excel, deta pa zinthu zonse zogwiritsidwa ntchito inasamutsidwa ku pulatifomu (panthawi yotsegulira panali oposa 900) - tsopano zonse zofunikira za chinthu chilichonse zimasungidwa mu pasipoti ya chinthucho: adiresi, geolocation pamapu, zolemba zamaluso, kulumikizana, mbiri yautumiki. Chilichonse chomwe chingafunike kuti mumalize ntchitoyo mwachangu.
Khwerero 2: - Kutsegula kwa mapulogalamu mu dongosolo wamba kunamalizidwa mwachangu. Lowetsani mu dongosolo la HubEx limachitika ndikudina kawiri, ndipo tsopano zopempha zonse za chinthu chilichonse zimasonkhanitsidwa pamalo amodzi. Njira ina yosonkhanitsira mapulogalamu kuchokera kumakasitomala ndikukhazikitsa njira yolandirira mapulogalamu mwachindunji ndi imelo. Njira iyi imapezekanso papulatifomu.
Zotsatira: Brant dispatchers amawona zopempha zonse mu pulogalamu imodzi ndikuzigawa pakati pa ogwira ntchito.
Wogwira ntchito aliyense ali ndi foni m'thumba mwake yokhala ndi pulogalamu yam'manja yomwe ingadziwitse za pempho latsopano lomwe wapatsidwa. Ndipo mukugwiritsa ntchito komweko, katswiri amawona mndandanda wazomwe akugwiritsa ntchito:
Mfundo yofunika: tsopano mauthenga onse okhudzana ndi pulogalamuyi samapangidwa kudzera mukulankhulana pafoni kapena kudzera mwa amithenga apompopompo, koma makamaka mukugwiritsa ntchito komweko.
Izi zimakulolani kusunga mbiri ya pempho, momveka bwino gawo loyankhulana kwa aliyense wa iwo, ndikuonetsetsa kuti palibe chofunikira chomwe chatayika. Wopanga makontrakitala atha kupempha zambiri zantchitoyo, afotokoze kuchedwa, kapena kuyitanira wofunikira pazokambirana - mwachitsanzo, katswiri wina - yemwe adathandizirapo chinthuchi.
Tsopano, posamutsa pulogalamuyo kwa katswiri wina, zidziwitso zonse zofunikira pazochita zam'mbuyomu zimapezeka kwa wogwira ntchito watsopanoyo.
Chifukwa chake, kukhazikitsidwa kwa desiki yautumiki kunalola Brant kuphatikiza ntchito zake zonse kukhala dongosolo limodzi. Kuphatikiza apo, njira zachizolowezi zomwe zidawopseza kumiza kampaniyo zidachepetsedwa kwambiri: ngakhale kuchuluka kwa zinthu zautumiki kunakula, panalibe chifukwa chowonjezera antchito ndi antchito atsopano kuti angopeza kuchuluka kwa ntchito zofananira.
Source: www.habr.com