Osati kale kwambiri ndinakumana ndi kufunika kosankha PBX yeniyeni. Pakhala pali zosintha zina mu bizinesi ya kampani yanga: mautumiki atsopano awonekera, kuphatikizapo omwe samangoyang'ana pa gawo la b2b, komanso b2c. Ndipo pobwera makasitomala achinsinsi, zidapezeka kuti anthu ambiri amakondabe kulankhulana pafoni.
Ndilibe chiyambi chachikulu chotere, koma ndili ndi makasitomala padziko lonse lapansi, kotero ndimafunikira yankho lomwe linali loyenera pankhaniyi. Ndinkafunanso kuyamba kucheza ndi anthu olankhula Chirasha.
Kumveketsa bwino: Ndinalibe chidziwitso pa mutu wa telephony, ndinayenera google chirichonse kuchokera pachiyambi, kotero pakhoza kukhala zolakwika m'malembawo. Konzani / yonjezerani zomwe zili mu ndemanga - izi zidzangopangitsa kuti zikhale bwino.
Kotero, tiyeni tipite!
Amene adachita nawo kufananitsa
Masiku angapo akuwerenga ndemanga ndi ndemanga zidathandizira kupanga mndandanda wafupipafupi wa machitidwe kuti awunikenso. Zinaphatikizapo:
Mfundo yaikulu pa nthawiyi inali yochuluka yotchulidwa, ndemanga ndi zolemba zokhudzana ndi mankhwalawa - sindinkafuna kugwiritsa ntchito dongosolo lopanda pake lomwe linali posachedwapa lomwe linawonekera pamsika kuti likhale ndi mzere watsopano wa bizinesi.
Kuyerekeza
Popeza tinali kungoyamba kuyanjana kwamtundu uliwonse ndi makasitomala omwe angakhale nawo pafoni, sitinkafunika "zosokoneza" za PBX. Chofunika kwambiri chinali kugwiritsa ntchito mosavuta, kusinthasintha, komanso, ndithudi, mtengo.
Nazi mfundo zomwe ndidasamala nazo pakuwunika:
Kuphatikiza
PBX palokha sizosangalatsa monga kuphatikiza ndi machitidwe ena ofunikira - mwachitsanzo, CRM, zida zogwirira ntchito ndi zida zoyankhulirana. Chifukwa chake, tidasanthula kuthekera komwe kulipo kwazinthu zomwe tidasankha.
Telephony yochokera ku Yandex ili ndi zophatikiza ziwiri zogwira ntchito bwino - ndi Bitrix24 ndi amoCRM. Pankhaniyi, API yalembedwa ngati mtundu wa beta. Ntchitoyi imapezeka mumayendedwe oyeserera komanso pamitengo ya ma ruble 1299 pamwezi.
Ofesi ya mango ili ndi mndandanda wochulukirapo wophatikizika wopangidwa kale. Iwo amagawidwa m'magulu, mwachitsanzo, pali mndandanda wa kuphatikiza ndi zipangizo za mafakitale enieni (mankhwala, zokopa alendo, etc.) Izi zingakhale zothandiza kwa ena, koma ife makamaka, 99% ya kuphatikiza uku sikuthandiza. kwa ife.
Pankhani ya Zadarma, mndandanda wosiyanasiyana wamakina olumikizira ukhoza kuonedwa ngati kuphatikiza. Zimaphatikizapo osati CRM yokha (osati Russian kokha, komanso akunja), koma ngakhale amithenga apompopompo - chifukwa chake, mutha kutumiza zidziwitso, mwachitsanzo, kuti manejala adaphonya foni, mwachindunji ku telegalamu yanu.
Sipuni imaphatikizidwa kokha ndi amoCRM, yomwe sitigwiritsa ntchito. Ndimakonda Zoho. Telfin ili ndi ma 4 okha ophatikizika ake okonzeka. Megafon ili ndi ochulukirapo pang'ono (5), ndipo onsewa amayang'ana kugwira ntchito ndi ma CRM osiyanasiyana.
mtengo
Ndibwerezanso zolemba zoyambira kachiwiri: telefoni inali yofunikira pa mzere watsopano wa bizinesi, ndikuyesera panthawiyi, kotero sindinkafuna kugwiritsa ntchito ndalama zambiri pazinthu zowonongeka kuti ndilandire mafoni.
Mtundu woyambira wa Mango Office PBX umawononga ma ruble 685 pamwezi. Pandalama izi amakupatsani ogwiritsa ntchito atatu omwe akuphatikizidwa mumitengo, zipinda za 3 zokhala ndi ma 10. Panthawi imodzimodziyo, ntchito zowonjezera zimawononga ndalama - mwachitsanzo, kulumikiza mtundu wofunikira kwambiri wotsatirira mafoni kudzawononga ma ruble 3050 / mwezi.
Kulipira kwa Yandex.Telephony kumatengera njira ya batch. Mtengo wa "Start" wokha ndi waulere, umangofunika kulipira mafoni ndi manambala (chiwerengero chimodzi chosavuta ndi chaulere, ndiye ma ruble 180, ndipo mtengo wolembetsa wa 8-800 ndi 999 rubles / mwezi). Koma pali maphukusi, mwachitsanzo, amodzi mwa iwo amaphatikiza ma widget onse a pa intaneti, "monga kuyimba kuchokera patsamba, kuyitanitsa kuyimbanso, ndi zina zambiri. mtengo wake ndi 499 rubles. Ngati mukufuna chipinda chokongola, mudzayeneranso kulipira zowonjezera.
Mtengo wa zipinda "zokongola" mu utumiki wa Yandex
Zadarma ndi PBX yaulere; zolipiritsa zimaperekedwa pakuwonjezera kujambula ndi mphindi. Manambalawo ndi otsika mtengo - ndalama zolumikizirana ndi madola angapo, ndalama zolipirira mayiko ambiri omwe si achilendo ndi $ 5- $ 10 (pazifukwa zina, nambala ya Chibelarusi idzawononga $ 45 polumikizana ndi $ 15 pamwezi).
Mndandanda wamayiko otchuka azipinda zosungirako mu Zadarma system
Ndinapeza mitengo ya Telfin kukhala yosokoneza. Kusowa kwa tsamba limodzi lokhala ndi misonkho ndikosokoneza - zidziwitso ziyenera kusonkhanitsidwa m'malo osiyanasiyana - komanso mawu oti "kuchokera" pamitengo yambiri (monga ntchito kuchokera ku ma ruble 299 pamwezi). Nambala ya Moscow mu code 495 ndiyokwera mtengo kwambiri - 1490 motsutsana ndi 990 rubles pa code 499.
Muutumiki wa Sipuni, kulumikiza nambala imodzi kudzawononga ma ruble 1000 kuphatikiza 266 pamwezi. Kuphatikiza koyambira ndi CRM kudzawononga ma ruble ena 286.
Malipiro olembetsa ogwiritsira ntchito PBX kuchokera ku Megafon ndi 1000 rubles pamwezi (zilibe kanthu kaya ndi wogwira ntchito 1 kapena 7), kujambula ndi kusunga mafoni kudzawononga ndalama zomwezo, kuphatikiza ndi CRM kumawononga ma ruble ena 500.
Kagwiridwe ntchito: kuyimba kunja, kuyimbanso ndikutsata kuyimba
Tinkafunika kulandira mafoni kuchokera kwa makasitomala ochokera kumayiko osiyanasiyana - makamaka ochokera ku USA, Russia ndi Europe. Zinali zofunikiranso kugwiritsa ntchito ntchito yotsata mafoni - tinali kuyambitsa kampeni zingapo zotsatsa, ndipo tinkafunika kumvetsetsa komwe kuyimbako kudachokera. Kukhalapo kwa zina zowonjezera monga ma widget obwereza kunkaonedwanso ngati chowonjezera - sitikuzifuna pakali pano, koma timafuna kukhala ndi kawonedwe kachitukuko.
Ndinapeza manambala akunja ku Zadarma kokha. Ponena za kutsata mafoni, sikupezeka mu PBX kuchokera ku Yandex ndi Megafon; palinso tsamba lawebusayiti yoperekedwa ku ntchitoyi patsamba la Telphin. , koma pazifukwa zina tsamba lenilenilo likusowa.
Makina onse owunikidwa ali - osachepera alengezedwa - kuthekera kogwiritsa ntchito widget yoyimba foni. Zambiri pankhaniyi zimapezeka pamasamba onse ogulitsa. Pokhapokha kuti tsamba la Megafon limatchulanso mwayi woyika widget kuti muyitanitse kuyimbanso, koma zidakhala zovuta kupeza.
Chofunika kwambiri ndi chiyani
dongosolo
Manambala akunja
Kupeza kwaulere
Chiwerengero cha kuphatikiza
Kutsata mafoni
Callback widget
Mango Office
No
kuti
(kudzera mwa manejala - zofunika
kusiya pempho ndikudikirira kuyitana)
Ntchito zambiri zamakampani
kuti
(3050/mwezi kwa mtundu woyambira)
kuti
Zadarma
kuti
Inde (PBX ndi yaulere, lipira manambala okha)
Ma CRM otchuka
(kuphatikiza Zoho),
oyang'anira ntchito,
messenger + API
kuti
(kwaulere, kulipira pachipinda)
kuti
Telfin
No
Masiku 14
4
No
kuti
(450 rub / mwezi)
Yandex.Telephony
No
Masiku 14
Bitrix24 + AmoCRM
No
kuti
PBX Megafoni
No
Masiku 14
5
No
kuti
Sipuni
No
Masiku 14
1 (AmoCRM yokha)
kuti
kuti
Ndizomwezo. Ndikuyembekeza kuti nkhaniyi idzakhala yothandiza kwa iwo omwe, monga ine, akuyang'anizana ndi ntchito yosankha PBX kwa nthawi yoyamba. Zikomo nonse chifukwa cha chidwi chanu!
Source: www.habr.com