Pangani "udalenka" bwino kachiwiri: momwe mungasamutsire kampani yonse ku ntchito yakutali mu magawo anayi

Pomwe ma coronavirus akusesa dziko lapansi, chimbudzi chikutsogolera msika wamasheya ndipo mayiko onse akukhala kwaokha, makampani ochulukirapo akukakamizika kusamutsa antchito ku ntchito zakutali. Ife ku RUVDS tinalinso chimodzimodzi ndipo tinaganiza zogawana ndi Habr zomwe takumana nazo pokonzekera maulendo akutali pakampani yonse. Ndikoyenera kutchula nthawi yomweyo kuti nkhaniyi sikhala ndi malangizo a kapitawo monga "ngati muli kunyumba, valani mathalauza," zenizeni zenizeni ndi malangizo okhudza kuchitapo kanthu.

Kuti tipewe kupweteka kwakukulu chifukwa cha kusamutsa antchito ku ntchito yakutali, tinagawanitsa ndondomeko yonseyi m'magawo ang'onoang'ono.

Gawo 1: Gawani kampaniyo m'magulu / mayendedwe

Popeza tili ndi kampani yaying'ono (mpaka anthu 20), ndizosavuta kwa ife pankhaniyi, chifukwa palibe madipatimenti ambiri, magawo ndi magawo ang'onoang'ono ogawa anthu. Pazonse, RUVDS imatha kusiyanitsa magulu / mayendedwe 5:

• Othandizira ukadaulo;
• Oyang'anira machitidwe;
• Madivelopa;
• Utumiki wachuma (kuwerengera, malipiro ndi kutuluka kwa zolemba);
• Utumiki wotsogolera ndi malonda.

Kwa ife, kugawanika kuli koyenera, chifukwa magulu osiyanasiyana a anthu, monga momwe timachitira ndi kasamalidwe kathu ndi malonda, amafunikira ufulu wofanana. Timamvera chisoni ndi omwe alibe 5, koma magulu ochulukirapo, omwe aliyense amafunikira mulingo wake wofikira.

Gawo 2: Dziwani zosowa zamagulu / mayendedwe ndikukhazikitsa njira zofikira

• Kuti apititse patsogolo luso lawo, anyamata ochokera ku chithandizo chaukadaulo - chomwe tili nacho nthawi zonse - amafunikira mwayi wopeza matikiti athu amkati (OTRS) komanso kuthekera koyankha makasitomala mwachangu, zomwe zikutanthauza kuti akufunika kutumiza mafoni kuchokera kuntchito kupita ku manambala am'manja a antchito. . Mwanjira yabwino, malo a TP alibe kanthu, bola ngati chithandizo chili choyenera komanso chachangu.
  Kuti mutha kulumikizana ndi matikiti kuchokera kulikonse, zimachokera pa seva imodzi yokha ndikujambulidwa pamalo ena a data; palibe kalikonse muofesi. Seva imodzi ikagwa, yachiwiri imakwera mkati mwa mphindi imodzi; ogwira ntchito samazindikira nthawi zonse kuti m'malo mwachitika.
• Oyang'anira machitidwe amagwira ntchito mwachindunji ndi ma seva omwe sali olumikizidwa ku ofesi, kotero kwa iwo kusintha kwa ntchito kuchokera kunyumba ndikosavuta kwambiri. Kuphatikiza apo, ma seva athu onse ali ndi mawonekedwe apadera owongolera, ogwira ntchito kwambiri kuposa KVM yachikale. Mawonekedwe athu amalola oyang'anira kugwira ntchito ndi seva ngakhale kuchokera ku Antarctica (izi zinali zomwe zidachitika posachedwapa).
• Madivelopa akhala akugwira ntchito patali ndipo kusamutsa kwawo kukagwira ntchito kunyumba sikungakhudze zokolola konse.
• Malipiro, ma accounting ndi kuyenda kwa zikalata mwina ndizosokoneza kwambiri pakusamutsa patali, koma apanso pali njira zingapo zomwe timagwiritsa ntchito ma seva athu enieni.
  Chifukwa chake, zolipirira zomwe zimafuna kutsimikizira kuchokera kwa anthu zimawunikiridwa pamakina apantchito omwe ali m'malo athu awiri a data. Ndalama zomwe zalandilidwa kuchokera kumabungwe ovomerezeka omwe amafunikira kulumikizana ndi banki yamakasitomala amasonkhanitsidwa ndikukonzedwanso pamakina omwe ali mu imodzi mwa malo opangira data. Macheke amakonzedwa pa intaneti ndipo samatengera ofesi yathu kapena malo opangira data, ndipo zobweza zimapangidwa pamanja mobwerezabwereza pa seva imodzi.

  Zosungira zowerengera zili pa seva pamalo athu a data ku Korolev m'gawo la malo opangira chitetezo cha Composite - m'malo obisalamo omwe kale anali bomba - ndipo chifukwa chodalirika amapangidwanso mu data center ya M9 (chinthu chofunikira kwambiri ku Russia yonse. ). Panthawi inayake, kukopera kumachitika, zomwe zimalola, ngati kutayika kwa seva imodzi, kupitiriza mwamsanga ntchito ya dipatimenti yowerengera ndalama ndi ndalama zochepa.

• Tidasinthiranso chikalatacho - mu Akaunti Yanu, kasitomala amatha kutsitsa mawu a mgwirizano ndi chiyanjanitso ndi zisindikizo yekha, izi nthawi zambiri zimakhala zokwanira kwa anthu payekhapayekha. Koma ambiri mwamakasitomala athu ndi mabungwe ovomerezeka omwe amafunikira zolemba zoyambirira. Pamenepa, dipatimenti yowerengera ndalama imasindikiza zonse zomwe mukufuna kunyumba ndikuzitumiza ndi makalata kapena makalata kulikonse. Makalata onse omwe akubwera amasonkhanitsidwa ndi chitetezo ndikutumizidwa ndi ma courier kuti asayine ku dipatimenti yowerengera ndalama, kenako zikalatazo zimatumizidwa ku ofesi ya wotumiza. Chabwino, munthu m'modzi kuchokera kwa oyang'anira amabwera ku ofesi kangapo pa sabata, mwina. Komabe, komwe zikalata zamapepala zimakhudzidwa, kupita ku ofesi sikutheka.
• Njira yosavuta yochitira ntchito zakutali ndi madipatimenti oyang'anira ndi malonda omwe amagwira ntchito kuchokera ku laputopu, komwe mumangofunika kutulutsa chiphaso kuti mupeze zinthu za kampaniyo ndipo mwatha.

Gawo 3: Inshuwaransi ku zoopsa, chidziwitso ndi chitsulo

Chimodzi mwazovuta zazikulu mukamagwira ntchito kutali ndi kutayikira kwa data, chifukwa chake zimakhala zowawa kwa akatswiri ambiri achitetezo. Timagwiritsa ntchito malamulo omwewo patali monga muofesi - mwayi wopeza zinthu zodziwikiratu umaperekedwa kudzera mu kutsimikizika kwazinthu ziwiri pogwiritsa ntchito satifiketi ndi kulowa / mawu achinsinsi. Mwanjira iyi mutha kukana nthawi yomweyo kupeza wogwira ntchito inayake pochotsa satifiketi yake.

Monga akunenera, ndi bwino kukhala otetezeka kusiyana ndi chisoni, choncho tinagwiritsa ntchito nthawi zovuta ngati chifukwa cha kuyesa kwamphamvu kosakonzekera kwa "hardware" ya zomangamanga. Ntchito zitatu ndizoyang'anira kupezeka kwake ku DC: mainjiniya omwe ali pantchito omwe amakhala usana ndi usiku, thandizo laukadaulo ndi oyang'anira machitidwe.

Magawo onse ofunikira a malo athu a data amasungidwa molingana ndi chiwembu cha N + 1 molingana ndi miyezo yomwe si yotsika kuposa Tier III, kuphatikiza zida zamatelefoni ndi magetsi. Ngakhale kuti chinthu china choopsa kwambiri kuposa kuika kwaokha anthu ambiri chiyenera kuchitika kuti achepetse mphamvu ya magetsi, komabe tidachita masewera olimbitsa thupi kuti tisinthe magetsi m'malo opangira data kupita ku majenereta a dizilo. Migwirizano yoperekera mafuta kwa iwo idzalola kuti malo opangira deta a RUCLOUD azitha kugwira ntchito modziyimira pawokha panthawi yotsekedwa kwa nthawi yaitali kuchokera ku gridi yamagetsi. Panthawi imodzimodziyo, tinachita kafukufuku wa zida zonse zokonzekera, ngati pangakhale mavuto ndi kuperekedwa kwa zigawo zatsopano. 

Popeza mliri wa coronavirus umadziwika kale ngati mphamvu majeure, zomwe zimapangitsa kuti tisakwaniritse maudindo, tidayang'ana kuti ndi ati omwe angachitepo mwayi pa izi ndikulephera panthawi yovuta.

Kutengera zomwe zidachitika ku China ndi ku Italy, titha kunena kuti ngakhale kufalikira kwa matendawa sikukhudza mwachindunji omwe amapereka intaneti, makamaka popeza malo aliwonse a data ali ndi njira ziwiri zolumikizirana zodziyimira pawokha zomwe zimafanana.

Gawo 4: Lembani malamulo ogwirira ntchito kutali

Malamulowa amalola gululo kuti lisapumule ndikusintha ntchito yakutali popanda kutaya ntchito yabwino. Tinadzipangira tokha mndandanda wawung'ono:

• Kutsata maola ogwira ntchito, ngakhale poganizira kuti ntchitoyo ikuyang'ana zotsatira, osati ndondomeko. Izi ndizofunikira makamaka pa chithandizo chaukadaulo, chomwe chimayenera kupezeka nthawi yonseyi. Maola ogwira ntchito ndi nthawi yomwe aliyense angathe kulankhulana.
• Dziwani malo akulu olankhulirana (macheza a timu) pazinthu zonse zofunika. Mwachikhalidwe, iyi ndi ntchito Slack. Kwa iwo omwe amakonda Slack, koma osakonda kupereka, yesani gwero lotseguka Mattermost.
• Gwiritsani ntchito makanema apakanema pazantchito zovuta komanso zokambirana (Zoom ilibe mpikisano). Chilichonse chomwe chidagwirizana pakuyimba kwavidiyo chiyenera kujambulidwa ndikutumizidwa muzokambirana zamagulu onse, kapena muzokambirana zomwe mamembala ake akukhudzidwa ndi tsatanetsatane wakuyimba kwanu. Kukonzekera uku kumapangitsa gulu lonse kukhala mu gawo limodzi lazidziwitso.
• Muzochitika zakutali kwakutali, ndikofunikira kuchita misonkhano yamagulu nthawi zonse komanso pavidiyo imodzi. Mwachitsanzo, kawiri pa sabata, ndikuwonetsa momwe ntchito zanu zilili. Izi ndizofunikiranso kuti pakhale kumvetsetsa kwa yemwe akuchita chiyani.

Mndandandawu ndi wogwirizana momwe mungathere, koma mukhoza kuutenga ngati maziko ndikupanga zosintha ndi zowonjezera kutengera zomwe mwalemba pa ntchito yanu.

Pomaliza, ndikufuna kudziwa kuti zomwe zimachitika pantchito zakutali sizimayima, koma chisinthiko chomwe ndi okhawo omwe amazolowera kusintha kwachilengedwe. Choncho, omwe amaphunzira kugwira ntchito popanda kulamulira ofesi nthawi zonse, adzayang'ana pa zotsatira, osati pa nthawi yomwe akugwiritsidwa ntchito, adzapindula ndi zomwe zikuchitika panopa.

Ndi njira ziti zomwe zikuchitidwa kuti musinthe ntchito yakutali mu gulu lanu kapena kampani yanu? Mwina pali chinachake choti tiphunzire kwa wina ndi mnzake.

Source: www.habr.com