kumakupatsani mwayi wothana ndi mavuto osiyanasiyana m'malo osiyanasiyana ndi mabizinesi. Tiyeni tiwone zitsanzo zingapo za momwe makampani amapangira kulumikizana ndi makasitomala pogwiritsa ntchito zida za VATS.
Mlandu 1. Kampani yogulitsa ndi dipatimenti yogulitsa zinthu zambiri komanso sitolo yapaintaneti
Ntchito:
konzekerani kukonzedwa kwa mafoni olandilidwa kuchokera kwa makasitomala ochokera ku Russia konse, ndi mwayi woyimba foni yaulere ndikuyitanitsa kuyimbanso kudzera pa fomu yodziwikiratu patsamba la kasitomala wa sitolo yapaintaneti.
Tsambali lili ndi manambala awiri amizinda okhala ndi ma tchanelo ambiri okhala ndi moni awiri osiyana ndi nambala ya 8800 yamakasitomala ochokera kumadera.
Kuyimba ku 8800 ndi manambala amtundu wapansi amafika ku dipatimenti yogulitsa anthu asanu. Mu dipatimenti yogulitsa zinthu zonse, algorithm yolandila mafoni "Zonse nthawi imodzi" imakhazikitsidwa; ogwira ntchito amakhala ndi mafoni a desiki, ndipo amayimba nthawi yomweyo, chifukwa ndikofunikira kwa kampani kuti kuyimba kulikonse kuchitidwe mwachangu momwe angathere. .
Mafoni opita ku malo ogulitsira pa intaneti amayendetsedwa ndi wogwira ntchito wina. Ngati kampaniyo iphonyabe foni, dipatimenti yogulitsa imalandira zidziwitso za foni yomwe yaphonya ndi imelo kapena messenger wa Telegraph, ndipo amabwerera.
Widget yoyimba foni imayikidwa patsamba la kampaniyo, yolumikizidwa ndi VATS; makasitomala amayitanitsa kuyimbira foni, ndipo oyang'anira amawayimbiranso.
Mlandu 2. Mabizinesi angapo osiyanasiyana ndi mawonekedwe a nthambi
Ntchito:
konzekerani matelefoni okhala ndi zoikamo zamapangidwe anthambi yabizinesi ndi kuthekera kowongolera mafoni akutali. Kulumikiza menyu ndi manambala achidule a nthambi zosiyanasiyana, mizere yamabizinesi ndikukonzekera kuwongolera kuyimba ndi kujambula zokambirana kudzera pa pulogalamu ya Mobile.
Wochita bizinesi ali ndi mabizinesi awiri osiyana: malo ogulitsa zida zapanyumba ndi masitolo awiri opangira mapaipi. Manambala awiri amizinda okhala ndi moni wosiyanasiyana alumikizidwa: imodzi ya msonkhano ndi ina ya masitolo.
Poyimba nambala ya sitolo, kasitomala amafunsidwa kuti asankhe sitolo yomwe angalumikizane nayo: "Kuti mugwirizane ndi sitolo pa Slavy Avenue, 12, dinani 1, kuti mugwirizane ndi sitolo pamsewu. Lenina, 28 press 2".
Ngakhale mabizinesi okonza ndi malonda sakugwirizana konse, ndikwabwino kuti wochita bizinesi aziwongolera nthawi ina, kuyang'anira magwiridwe antchito amakampani onsewa kudzera pa pulogalamu yam'manja ya Virtual PBX kuti muwone ziwerengero zamayimbidwe ndikumvera kuyimba. zojambula.
Mwini bizinesi, kudzera pa pulogalamu yam'manja ya MegaFon Virtual PBX, oyang'anira amayitanitsa ziwerengero za ogwira ntchito ndi madipatimenti, ndipo, ngati kuli kofunikira, amamvetsera zojambulidwa.
Mlandu 3. Masitolo ang'onoang'ono atatu pa intaneti, wogwira ntchito mmodzi amayankha mafoni
Ntchito:
konzekerani kutumiza mafoni kuchokera m'masitolo atatu, pamene Woyang'anira mmodzi adzayankha mafoni onse. Nthawi yomweyo, polandira foni, Woyang'anira ayenera kumvetsetsa komwe kasitomala akuyimbira.
Masitolo ang'onoang'ono atatu: imodzi imagulitsa zakudya zabwino, yachiwiri imagulitsa yoga, ndipo yachitatu imagulitsa tiyi wachilendo. Sitolo iliyonse ili ndi nambala yakeyake ndi moni wake, koma mafoni onse amapita ku foni yam'manja ya IP.
Pa zenera la foni ya IP, manejala amawona sitolo yomwe kasitomala akuyimbira. Izi zimakupatsani mwayi wokonzekera zokambirana musanatenge foni.
Ngati ndi kotheka, woyang'anira akhoza kuchoka kuntchito, momwemo mafoni adzatumizidwa ku foni yake yam'manja.
Mlandu 4. Kukonza zopempha za anthu ndi akuluakulu a mzinda
Ntchito:
konzekerani matelefoni mu kayendetsedwe ka mzinda wawung'ono kuti alandire ndi kukonza zopempha kuchokera kwa anthu kuti azigwira ntchito. Sinthani kulembetsa kwa mapulogalamu pophatikizana ndi makina ojambulira zolembera za oyang'anira mzinda ndikuwonjezera nthawi yoyimba kwa ogwira ntchito.
Oyang'anira mzinda amavomereza zopempha kuchokera kwa anthu zokonza zoyankhulirana m'nyumba ndi m'nyumba. Mukayimba nambala wamba yamitundu yambiri, wothandizira mawu amayankha, momwe mungapangire pulogalamu kapena kuyang'ana momwe pulogalamu idapangidwa kale poyankha mafunso angapo, ndikuwunikanso adilesi. Ngati wothandizira mawu sangathe kuthetsa vutoli, amangotumiza kuyimba kwa gulu la othandizira olumikizana nawo.
Mlandu 5. Mankhwala. Kukonzekera kwa telefoni mu chipatala chokhala ndi zida zoyendetsera ntchito za ogwira ntchito
Ntchito:
konzekerani telefoni m'chipatala, zomwe zidzakuthandizani kukhazikitsa njira zowunikira ntchito za ogwira ntchito pa mafoni.
Ndikofunikira kuti chipatalacho chikhalebe ndi ntchito yapamwamba, monga momwe zalembedwera ndi ndondomeko za ndondomeko zokonzekera telefoni motsatira Lamulo la Unduna wa Zaumoyo ku Russia No. 421 wa June 28, 2013.
Maudindo apamwamba a ogwira ntchito amathandizira kulimbikitsa antchito, potero amasunga ndikuwonjezera kuchuluka kwa ntchito.
Chipatalacho chinalumikiza VATS ya MegaFon ndi nambala ya mzinda ndikuyika foni ya IP kuntchito iliyonse. Akayimba nambala yodziwika ya ma tchanelo ambiri, kasitomala amamva mawu akupereka moni, ndipo kuyimba kumapita kwa gulu la ogwira ntchito. Ngati ogwira ntchito sakuyankha kuyimba, kuyimbanso kumasamutsidwa kupita kuntchito. Oyang'anira chipatala, kudzera mu Akaunti Yawo Yaumwini, amayang'anira ziwerengero zamayimbidwe ndikumvetsera zokambirana za ogwira ntchito kuti awone momwe ntchito ikuyendera komanso kuyang'anira kukhazikitsidwa kwa ma KPIs malinga ndi kuchuluka kwa mafoni omwe asinthidwa, mafoni ophonya, zolakwika zomwe zimachitika komanso ntchito yamakasitomala ambiri.
Mlandu 6. Salon yokongola yaying'ono. Mlembi m'modzi amatenga mafoni onse ndikulemba makasitomala onse mu CRM YCLIENTS
Ntchito:
sinthani makonzedwe a mafoni, maoda ndi deta yamakasitomala kudzera pakuphatikiza telefoni ndi dongosolo la CRM mu salon yokongola.
Kampaniyo idalumikiza VATS ya MegaFon ndi nambala yafoni. Nambalayo ili ndi moni: "Moni, mwaitana malo opangira zithunzi." Zitatha izi, kuyimba kumapita ku foni ya mlembi.
Popeza kuphatikiza ndi YCLIENTS kumakonzedwa, ndi kuyimbira kulikonse khadi la kasitomala lomwe lili ndi dzina ndi zina zambiri zimawonekera pakompyuta ya mlembi. Asananyamulenso foni, mlembi amadziwa yemwe akuimbayo ndipo amatha kumvetsanso kuti funsolo ndi chiyani. Ndipo ngati kasitomala akuyimba koyamba, kasitomala ndi khadi yoyitanitsa imapangidwa yokha mu CRM YCLIENTS.
Zodabwitsa za kuyimbira ku salon yokongola ndikuti nthawi zina palibe kuyimba kamodzi mu ola limodzi, ndipo nthawi zina kumakhala angapo nthawi imodzi. M'makonzedwe a VATS, mlembi amakhazikitsidwa ngati wogwira ntchito yekha mu dipatimentiyo, choncho ngati mlembi akulankhula, makasitomala "amayima" pamzere akudikirira kuyankha kwa woyang'anira ndikumvetsera nyimbo. Ngati mlembi sayankha kwa nthawi yayitali, pamphindi 20 kasitomala amafunsidwa kuti asindikize 1 ndikuyitanitsa kuyimbanso. Mlembiyo akangomaliza kuyimba, amangolandira foni. "Tsopano mulumikizidwa ndi wolembetsa," amamva pafoni, pambuyo pake Virtual PBX imayimba kasitomala.
Ngati kasitomala akuitana kunja kwa nthawi ya ntchito, foniyo imatumizidwa ku makina oyankha, omwe amapempha kasitomala kuti apite ku webusaitiyi ndikulembetsa ntchitoyo panthawi yoyenera kudzera pa fomu pa webusaitiyi.
Mlandu 7. Utumiki wamagalimoto ndi sitolo ndi kutsuka galimoto
Ntchito:
konzani foni ndi nambala imodzi m'magawo osiyanasiyana abizinesi komanso ndi maola ogwirira ntchito osiyanasiyana.
Kampaniyo ili ndi magawo ambiri ochita: kukonza magalimoto, kukonza, sitolo yamagalimoto, kuchapa magalimoto. Virtual PBX yokhala ndi nambala yafoni yolumikizidwa imalumikizidwa. Atayimba nambalayo, kasitomala amamva moni, kenako amalowa mumenyu ya mawu ya IVR, pomwe amafunsidwa kuti asankhe nkhani yomwe akuyimbira: "Kuti mulumikizane ndi ntchito yamagalimoto, dinani 1, ndikusambitsa magalimoto. - 2, kuti mulumikizane ndi wogwiritsa ntchito, khalani pamzere. β Mafoniwa amapita ku mafoni a m'madipatimenti oyenera. Kuchapira galimoto kokha kumatsegulidwa maola XNUMX pa tsiku, kotero pambuyo pa maola mafoni amatumizidwa kumeneko nthawi yomweyo.
Ngati pazifukwa zina mβmadipatimenti ena satenga foni, patangopita mphindi pangβono kuyimbako kumapita molunjika pa foni ya mwini galimotoyo. Ndikofunika kuti kampani isataye kasitomala m'modzi!
Mlandu 8. Bungwe loyang'anira nyumba
Ntchito:
konzekerani telephony kwa kampani yomwe ili ndi antchito omwe amagwira ntchito pamsewu - maulendo otumizira mauthenga, masitolo a pa intaneti, ntchito zobweretsera, mabungwe ogulitsa nyumba.
Kampaniyo ili ndi nambala yotsatsa 8800, mafoni omwe amayendetsedwa ndi mlembi. Timagwiritsa ntchito amoCRM. Realtors pafupifupi sakhala muofesi; amapita kumalo, aliyense amatumizidwa kudera linalake la mzindawu. Onse amagwiritsa ntchito SIM makhadi akampani, manambala awo am'manja amawonetsedwa pakutsatsa.
Ngati wogwira ntchito akuyendetsa galimoto ndipo sangathe kuyankha foniyo, foniyo imatumizidwa kwa mlembi muofesi. Ngati kasitomala wanthawi zonse akuyimbira foni ku ofesi, foni yake imatumizidwa kwa manejala yemwe wapatsidwa.
Mlembi akhoza kusamutsa kuyitana kwa kasitomala kwa wogulitsa nyumba pogwiritsa ntchito nambala yaifupi.
Mafoni onse, obwera ndi otuluka, amajambulidwa. Woyang'anira nthawi zonse amamvetsera mafoni a mameneja, kuyang'anira ubwino wa ntchito yawo, ndi kupereka malangizo pa munthu payekha
zokambirana. Kuyimba kochita bwino kumatsitsidwa ndikusungidwa kwa oyambitsa maphunziro.
Mlandu 9. Bungwe lotsatsa malonda pansi
Ntchito:
konzekerani kuyankhulana kwa telefoni pansi kapena muzochitika zina zomwe, monga lamulo, sizingatheke kugwiritsa ntchito mafoni.
Oyang'anira mabungwe otsatsa amaimba mafoni ambiri otuluka. Pafupifupi palibe kulandila kwa mafoni apansi pansi, koma oyang'anira amagwira ntchito pakompyuta ndikuyimba mafoni mwachindunji kuchokera kwa osatsegula kudzera pa amoCRM. Kuphatikiza apo, ofesiyi ili ndi foni yam'manja ya SIP-DECT yolumikizidwa ndi Virtual PBX kudzera pa intaneti, yomwe imakulolani kuyimbanso mafoni.
Mlandu 10. Kugwiritsa ntchito SMS
Tidzafotokozera padera milandu ingapo yogwiritsira ntchito makhadi a bizinesi a SMS ndi kupepesa kwa SMS.
Ntchito:
konzekerani kutumiza ma SMS okha ndi omwe mumalumikizana nawo kapena zambiri.
Kampani yogulitsa matayala ndi mawilo imatumiza kupepesa kwa SMS pa foni yomwe mwaphonya ndi mawu achinsinsi ochotsera. Cholinga chake ndikupewa zomwe zingachitike kuti kasitomala sangapite kukampani ndikuyesa kuyitanitsa kuchokera kusitolo yopikisana.
Salon yokongola imatumiza zidziwitso za woyang'anira, yemwe atha kulumikizana naye pakagwa vuto lililonse.
Ntchito yamagalimoto imatumiza zolumikizira zake kudzera pa SMS kuti kasitomala athe kukonza njira nthawi yomweyo.
Tiyeni tipitirire ku mfundo
M'nkhaniyi, tidafotokozera milandu yayikulu yomwe imawulula kuthekera kwa telefoni ngati Virtual PBX ilumikizidwa. Malinga ndi ziwerengero, 30% ya mafoni omwe adaphonya popanda kugwiritsa ntchito zida zowunikira amakhalabe osayang'aniridwa. Mukalumikizana ndi Virtual PBX, ogwira ntchito ndi makasitomala amalandira ntchito yosavuta kugwiritsa ntchito, ndipo bizinesi imalandira kuwonjezeka kwamakasitomala ake okhulupirika.
Zambiri za momwe MegaFon's Virtual PBX imagwirira ntchito zitha kupezeka kuchokera .
Source: www.habr.com