Wokondedwa owerenga! Sitingadikire kukudziwitsani za chinthu chimodzi chapadera komanso chothandiza cha kasamalidwe kazinthu ka IT kamene kamapangitsa ogwiritsa ntchito molimbika kukhala osangalala ndi aulesi komanso omwe sakhala osangalala. Zambiri tikukupemphani kuti mukhale mphaka.
Takambirana kale mwatsatanetsatane za mawonekedwe a chitukuko (, ), Veliam ndi padera za m'nkhani zam'mbuyo, kusiya zosangalatsa kwambiri zamtsogolo. Lero tikambirana za kulumikizana kwakutali kwa ogwiritsa ntchito onse pamakompyuta awo ndi ma terminals, ndi ogwira ntchito zaukadaulo. thandizo kwa ogwiritsa ntchito.
Njira ya Veliam yopereka mwayi wakutali
MwachizoloΕ΅ezi cha malonda athu, cholinga chake pakuchita bwino ndi kukhala kosavuta kukhazikitsa ndi kugwiritsa ntchito. Mankhwalawa ali okonzeka kugwira ntchito mwamsanga pambuyo pa kukhazikitsa ndipo safuna kukonzanso koyambirira ndi kumaliza.
Timangopereka fayilo imodzi kwa wogwiritsa ntchito kuti agwirizane ndi chida chakutali. Kuti zitheke timachitcha Cholumikizira cha Veliam. Imeneyi ndi fayilo yotheka, pambuyo poyambitsa yomwe wogwiritsa ntchito amalowetsa zizindikiro zake ndikugwirizanitsa ndi kumene kukhazikitsidwa mu cholumikizira. Mfundo ya ntchito ikufotokozedwa mwatsatanetsatane mu gawo lachiwiri la nkhani yokhudzana ndi chitukuko cha dongosolo.
Kulumikizana kumachitika kudzera mumtambo wathu ndipo sikufuna kukhazikitsa VPN, kutumiza madoko, kapena njira zina zaukadaulo zofananira. Timachotsa wogwiritsa ntchito izi. Tidzakuuzani mwatsatanetsatane momwe mungakonzekere zonse.
Kufikira kutali kwa ogwira ntchito wamba
Chifukwa chake, tiyerekeze kuti tili ndi seva yolumikizira komwe ogwiritsa ntchito amalumikizana kuti agwire ntchito mu 1C. Payokha, tili ndi kompyuta ya accountant ndi loya. Safuna kugwira ntchito kwathunthu mu terminal, amakonda kulumikiza kutali ndi makompyuta awo ogwira ntchito muofesi.
Tiyenera kupereka magulu onse a ogwiritsa ntchito mwayi wopeza zinthu zakutali. Timapita kwa kasitomala wa Veliam, komwe dongosolo limayendetsedwa. Pitani ku gawo la Remote Access ndikupanga maulumikizidwe oyenera.
Zonse ndi zophweka kwambiri. Kuti mukhazikitse kugwirizana kwakutali, ndikwanira kufotokozera seva yowunikira momwe kugwirizana kudzapangidwira ndi adiresi ya seva yotsiriza. Iyenera kupezeka pa netiweki ndi seva yowunikira.
Simukuyenera kufotokoza mawu achinsinsi, popeza wogwiritsa ntchito adzalowetsabe zidziwitso zawo mwachindunji pa seva yokhayo panthawi ya RDP. Pankhaniyi, mawu achinsinsi amachepetsa kuyambika kwa kulumikizana kudzera pamtambo, kupereka chitetezo chowonjezera cha kulumikizana.
Chowonjezera chothandiza ndikuti mutha kuchepetsa nthawi yovomerezeka ya kulumikizidwa mwamakonda panthawi yolenga. Mwachitsanzo, wogwiritsa ntchito amapita kutchuthi ndipo amafuna kuti athe kulumikiza kutali ngati kuli kofunikira. Nthawi yomweyo mumakhazikitsa nthawi yolumikizirana kukhala masabata awiri. Mutha kusintha izi nthawi iliyonse, kapena kuletsa kulowa ndipo njira yachidule idzasiya kugwira ntchito.
Mukamaliza kulumikizana, muyenera kungotsitsa "njira yachidule" kuti mugwiritse ntchito ndikuipereka kwa onse ogwiritsa ntchito.
"Njira yachidule" ndi fayilo yotheka, pambuyo poyambitsa yomwe wogwiritsa ntchito amalumikizana ndi terminal. Zikuwoneka ngati izi.
Kulumikizana kwakutali
Kwa ogwiritsa ntchito ma terminal, njira yachidule ikhoza kukhala yofanana, chifukwa imalumikizana ndi seva yomweyo. Wogwira ntchito aliyense ayenera kupanga njira zazifupi kuti alumikizane ndi makompyuta awo.
Monga mukuonera, zonse zimachitika mosavuta. Wogwiritsa safunikira kukonza chilichonse pakompyuta yake. Sikuti izi sizimangoyika kompyuta yake yakunyumba kapena laputopu ndi mapulogalamu akunja, komanso samafunsa aliyense kuti amuthandize kukhazikitsa.
Ntchito yakutali ndi Veliam imapezeka kwa ogwiritsa ntchito omwe ali ndi kompyuta iliyonse komanso intaneti. Tikukonzekera kumasula cholumikizira cha makina opangira a MacOS posachedwa. Pakadali pano ikupezeka pa Windows OS yokha.
Chiwerengero cha "zachidule" chomwe chingapangidwe kuti chikhale chakutali chilibe malire. Ndiye kuti, mutha kugwiritsa ntchito ntchitoyi kwaulere. Timakukumbutsani kuti dongosololi limagwira ntchito pa SaaS mfundo, ndipo mitengo imadalira kuchuluka kwa ma network omwe amawonjezedwa ku polojekiti ndi HelpDesk ogwiritsa ntchito. 50 makamu ndi ogwiritsa ntchito akuphatikizidwa mu dongosolo laulere.
Kufikira kwakutali kumaseva
Talankhula kale m'nkhaniyi za kuwunika momwe mungalumikizire mosavuta komanso mwachangu ku seva yoyang'aniridwa. Pankhani ya nkhaniyi, izi ndizofunikanso kuzitchula.
Kulumikizana kosavuta kumakonzedwa osati kwa ogwiritsa ntchito okha, komanso kwa ogwira ntchito zaukadaulo. thandizo. Ngati mudatchulapo kale zidziwitso zolumikizira kutali ndi zida zomwe zili m'malo olandirira, mudzatha kulumikizana mwachindunji ndi kasitomala wa Veliam. Zomwe muyenera kuchita ndikudina pa wolandila, yemwe ayambitse kulumikizana.
Kulumikizana kwakutali kwa seva
Kufikira kwakutali kwa seva kumakonzedwanso mwachindunji kuchokera pazochitikazo, zomwe zimangopangidwa zokha pamene choyambitsa chochokera ku dongosolo loyang'anira chikuyambika. Pansipa pali chitsanzo cha momwe izi zimawonekera pochita.
Kulumikiza kwakutali kwa seva kuchokera ku pulogalamu
Kodi mwaonapo kuphweka koteroko kulikonse, kolinganizidwa ndi kuphweka komweko? Ife sitiri. Tikukukumbutsani kuti mutha kuyesa izi zonse kwaulere.
Dongosolo la desiki yothandizira
Tiyeni tiyang'ane mosiyana pa dongosolo la HelpDesk, lomwe, limodzi ndi mwayi wopita kutali, kuphatikizapo kompyuta kuchokera ku pulogalamu, imapangitsa dongosolo la Veliam kukhala chinthu chokwanira choyang'anira zipangizo zonse za IT.
Padongosolo la HelpDesk, muyenera kupanga antchito aukadaulo kudzera mwa kasitomala. othandizira ndi ogwiritsa ntchito dongosolo. Chotsatiracho chikhoza kuwonjezeredwa kuchokera ku AD. Kugawira mwayi wopeza ntchito ndi ma projekiti a ogwira ntchito zaukadaulo. Thandizo limagwiritsa ntchito njira yopezera mwayi wokhala ndi makonda osinthika.
Monga mwachizolowezi, dongosololi limatsindika za kuphweka komanso zosavuta kugwiritsa ntchito kwa ogwiritsa ntchito wamba. Pambuyo powonjezera dongosolo, amalandira imelo yokhala ndi ulalo wa HelpDesk.
Palibe malowedwe kapena mawu achinsinsi ofunikira. Lowani mwachindunji kudzera pa ulalowu. Mutha kusunganso njira yachidule pakompyuta yanu m'kalatayo, yomwe mungagwiritse ntchito kulowa mudongosolo.
Mawonekedwe opangira ntchito ndi osavuta komanso achidule. Palibe chowonjezera, koma zonse zomwe mungafune zilipo. Wogwiritsa ntchito ndi wokondwa.
Palibe chifukwa chophunzirira malangizo aliwonse. Chifukwa chake, tech. chithandizo sichifunikira kuwalemba. Munthu amangotsatira ulalo ndipo nthawi yomweyo amapanga pulogalamu. M'tsogolomu, mudzalandira zonse zokhudza izo ndi imelo.
Kugwira ntchito ndi chithandizo chaukadaulo ndi zopempha
Kenako ntchito imapita ku tech. thandizo, pomwe wogwira ntchito yemwe ali ndi ufulu wopeza mwayi akuyamba kugwira nawo ntchito.
Chenjerani! Mwayi wosangalatsa. Thandizo limatha kulumikizidwa nthawi yomweyo ndi wogwiritsa ntchito kudzera pa VNC kuchokera pa pempho, ngati onse ali nalo mu dongosolo. Wogwira ntchitoyo ali ndi seva, chatekinoloje. thandizo - wowonera. Monga mwachizolowezi, kulumikizana kumapezeka kudzera pamtambo wa Veliam, kotero palibe chifukwa chokonzekera china chilichonse cholumikizira maukonde.
Kulumikizana mwachindunji kuchokera ku pulogalamu
Kuphatikiza apo, pali kuthekera kwamtundu wamtundu wakale wa HelpDesk. Mutha kulembetsa:
- kuchepetsa nthawi;
- pafupi;
- kusintha wojambula;
- kusamutsa ku ntchito ina;
- lembani uthenga kwa wogwiritsa ntchito;
- attach file, etc.
Nazi zina zothandiza zomwe sizipezeka paliponse, koma nthawi yomweyo zimawonjezera kusavuta kugwiritsa ntchito kwenikweni:
- Mutha kugawira pulogalamu kwa woyambitsa wina ndikulembetsa kuti musinthe kuti mudziwe zambiri.
- Wogwira ntchitoyo akhoza kuwonetsa momwe alili Zachitika. Wogwira ntchito aliyense akhoza kukhala ndi chizindikiro chimodzi chokha. Pogwiritsa ntchito izi, mutha kuyang'anira ntchito ya antchito anu ndikudziwa zomwe akuchita zomwe akugwira nawo pakadali pano.
Timakukumbutsani kuti kuwonjezera pa zopempha zochokera kwa ogwiritsa ntchito, makina a HelpDesk wamba amakhala ndi zochitika zomwe zimangochitika zokha ndi makina owunikira pomwe zoyambitsa zayambika. Tinakambirana mwatsatanetsatane mu .
Chifukwa chake, dongosolo limodzi limakhudza ntchito zonse za ogwiritsa ntchito komanso zomangamanga, zomwe, mukuwona, ndizosavuta. Yesani ndikudziwonera nokha.
Kuyika ndi kutumiza sikudutsa mphindi 10. Palibe zoletsa pa dongosolo laulere, kupatula kuchuluka kwa makamu ndi ogwiritsa ntchito dongosolo. Mtengo wa tariff wa makamu 50 kapena ogwiritsa ntchito ndiwokwera kwambiri, zomwe zimakulolani kuti muwone zonse popanda ndalama zowonjezera. Mudzakondadi.
Source: www.habr.com