Tiyeni tikambirane ntchito zitatu zomwe ITSM ingathandize kuthetsa: kasamalidwe kachitukuko, kuteteza deta, ndi kukhathamiritsa kwa njira kunja kwa madipatimenti a IT.
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Software Development Management
Makampani ambiri amagwiritsa ntchito njira zosinthika monga Scrum. Ngakhale mainjiniya ochokera ku Axelos omwe amapanga njira ya ITIL amawagwiritsa ntchito. Kuthamanga kwa milungu inayi kumathandiza gulu kuti liziyang'ana momwe zikuyendera ndikugawa anthu mwanzeru. Koma mabungwe angapo akukumana ndi zovuta kuti asasunthike. Chowonadi ndi chakuti popanda kukonzanso kwakukulu kwa kayendetsedwe ka ntchito, ma sprints ndi zigawo zina za njira zamakono ndizochepa kapena zopanda ntchito. Apa ndipamene ITSM imabwera kudzapulumutsa, makamaka machitidwe oyang'anira chitukuko cha mapulogalamu.
Amapereka mwayi wowongolera bwino moyo wonse wa pulogalamu: kuchokera pa prototype mpaka kumasulidwa, kuchokera pakuthandizira mpaka kutulutsa zosintha. Ntchito za SDLC (Software Development Lifecycle) zingakuthandizeni kuyang'anira chitukuko cha mapulogalamu. Zida zamapulogalamu zotere zimakulolani kuti muphatikize njira zingapo zachitukuko nthawi imodzi (mwachitsanzo, mathithi ndi scrum) ndikuchepetsa kusintha kwa ogwira ntchito akamasamukira ku agile. Mapulatifomu amapangitsa kukhala kotheka kuchita misonkhano yatsiku ndi tsiku ndikukambirana ntchito zomwe zakonzedwa. Mukhozanso kusunga zotsalira zamalonda apa.
Mwachitsanzo, chida cha SDLC chimagwiritsidwa ntchito ndi m'modzi mwa opereka lottery akulu kwambiri ku Australia. Dongosololi limathandiza omanga kampaniyo kuwongolera ndandanda yawo ndikuwunika kukwaniritsidwa kwa ntchito zopitilira 400.
Kutetezedwa kwa chidziwitso chaumwini
Chaka chino, olamulira European Chindapusa cha ma euro 200 chidaperekedwa ku kampani yaku Danish mipando. Sizinachotse mwachangu zidziwitso za makasitomala pafupifupi mazana anayi - malinga ndi GDPR, awo osapitirira kufunikira kokonzekera. Ndibwino kuphwanya mofanana ku imodzi mwa ntchito zolipirira ku Lithuania - ndalamazo zidakwana ma euro 61.
ITSM, yomwe ndi ntchito ya IT Infrastructure Management (ITOM), ikuthandizani kupewa zolakwika zotere ndikuwongolera njira zogwirira ntchito. Ndi chithandizo chake, kampani imatha kuyika ndikudzaza nkhokwe yosungiramo makonda (CMDB). Zimakuthandizani kuti muzitha kuyang'anira mgwirizano pakati pa zigawo zamagulu amtundu uliwonse. Izi zimapangitsa kuti zikhale zosavuta kupeza zolakwika pamabizinesi ndikuwunika momwe deta yosungidwa imagwiritsidwira ntchito.
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ITOM ikuyendetsedwa kale ndi mabungwe ambiri. Chitsanzo chingakhale KAR Auction Services. Kampaniyo yakhazikitsa CMDB - imasewera gawo limodzi lachidziwitso chokhudza zochitika zonse zokhudzana ndi zomangamanga za IT ndi deta yokhudzana ndi ogula ndi ogulitsa magalimoto. Kasamalidwe kasamalidwe ka database adathandiziranso kuwongolera kayendedwe ka ntchito pa imodzi mwa eyapoti yaku Toronto. Imathandizira kuyang'anira magwiridwe antchito azidziwitso omwe amayang'anira ntchito zowerengera zowerengera anthu okwera ndi nsanja zowongolera.
Kupititsa patsogolo njira zamabizinesi kunja kwa IT
Poyambirira, machitidwe a ITSM adagwiritsidwa ntchito kuyang'anira zomangamanga za bungwe la IT. Komabe, iwo anakula mofulumira kuposa madipatimenti aukadaulo. Mwachitsanzo, nthawi zina nsanja ya ServiceNow automation idagwiritsidwa ntchito .
Njira ya ITSM ikugwiritsidwanso ntchito m'ma laboratories asayansi ndi mafakitale akulu. Mwachitsanzo, machitidwe a ITSM amagwiritsidwa ntchito ku CERN. Ndi chithandizo chawo, labotale imathetsa zovuta zogwirira ntchito ndi chitetezo chamoto, imayang'anira momwe nyumba ndi nyumba zilili, komanso njira ndi mapaki m'gawo lake. Pali milandu yofanana ku Russia - imodzi mwazomera zazikulu zomangira makina zimagwiritsa ntchito njira ya ITSM. Miyezi isanu ndi umodzi yapitayo, akatswiri adagwiritsa ntchito njira zowongolera zochitika mubizinesi ndikukonza Desk la Service.
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Malinga ndi kafukufuku wa chaka chatha (), momwe akatswiri adafufuza oimira mazana angapo oyambira ndi mabungwe akuluakulu, 52% yamakampani akugwiritsa ntchito ITSM kunja kwa madipatimenti a IT, kuchokera ku 38% zaka zisanu zapitazo. Akatswiri amaneneratu kuti ngati chizoloΕ΅ezicho chikupitirizabe kuwonjezereka, posachedwa kuphatikiza kwa zilembo "IT" kungathe kutha kwathunthu ku dzina la ITSM.
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Source: www.habr.com