Chifukwa chiyani mukufunikira pulogalamu yapadera yothandizira luso, makamaka ngati muli ndi cholozera cholakwika, CRM ndi imelo? Sizingatheke kuti wina aganizirepo izi, chifukwa makampani ambiri omwe ali ndi chithandizo champhamvu chaukadaulo akhala ndi dongosolo la desiki lothandizira kwa nthawi yayitali, ndipo ena onse amakumana ndi zopempha za makasitomala ndi zopempha "pa bondo," mwachitsanzo, pogwiritsa ntchito imelo. Ndipo izi ndizowopsa: ngati pali zopempha zamakasitomala, ziyenera kukonzedwa ndikusungidwa kuti pasakhale "ntchito yotsekedwa ndi kuyiwalika", "ntchito yoyiwalika ndi yotsekedwa", "ntchito yolendewera pakuwunikira chidziwitso kwa miyezi 7" , "ntchito yatayika", " o, pepani" (njira yapadziko lonse lapansi pamilandu yonse yolakwika ya pempho - pafupifupi ngati munthu). Tinakhala kampani ya IT yomwe idachoka pakufunika kwa matikiti mpaka kupanga dongosolo lomweli. Mwambiri, tili ndi nkhani ndipo tidzakuuzani.
Wopanga nsapato popanda nsapato
Kwa zaka 13 takhala tikupanga dongosolo la CRM lomwe liri "chilichonse chathu": choyamba, ndi chitukuko chapamwamba chomwe mapulogalamu ena onse amazungulira, ndipo kachiwiri, ali ndi makasitomala oposa 6000 ... Apa ndikuyenera kuyimitsa mndandanda. ndikuzindikira kuti kwa gulu lathu losakulirakulira komanso mainjiniya pali makasitomala 6000, ena omwe ali ndi mavuto, mafunso, zopempha, zopempha, ndi zina zambiri. - iyi ndi tsunami. Tidapulumutsidwa ndi njira yoyankhira momveka bwino komanso CRM yathu, momwe tidathandizira zopempha zamakasitomala. Komabe, ndi kutulutsidwa kwa RegionSoft CRM 7.0, tinayamba kukhala ndi ntchito zochuluka kwambiri kwa ogwira ntchito ndipo tinkafuna njira yodzipatulira, yosavuta, yodalirika ngati AK-47, kuti mainjiniya ndi oyang'anira ntchito zamakasitomala asakumane ndi wina ndi mnzake. dongosolo, ndi kasitomala khadi sanali kukula pamaso pa anadabwa anzake.
Tinayang'ana msika, tinadutsa mu Russian ndi kuitanitsa zoperekedwa ndi "desk" ndi "-support" m'maina. Kunali kufufuza kosangalatsa, komwe tidazindikira zinthu ziwiri:
- Palibe mayankho osavuta kwenikweni, paliponse pali gulu la mabelu ndi mluzu zomwe tili nazo kale mu CRM, ndipo kugula CRM yachiwiri kwa wogulitsa CRM ndizodabwitsa;
- Mosayembekezereka tidadzazidwa ndi chisoni kwa makampani omwe si a IT: pafupifupi mapulogalamu onsewa amapangidwira IT ndipo makampani ang'onoang'ono ochokera kumadera ena amafunikira kulipira mopitilira muyeso ndikusagwiritsa ntchito, kapena kusankha pamizere yopapatiza kwambiri (ichi ndi osati ma CRM 100+ anu) Pamsika!). Koma makasitomala athu ambiri ali chimodzimodzi!
Yakwana nthawi yotseka asakatuli anu ndikutsegula IDE yanu. Monga momwe zimakhalira nthawi zambiri mu IT, ngati mukufuna mapulogalamu osavuta, chitani nokha. Tapanga: pulogalamu yozikidwa pamtambo, yosavuta komanso yosavuta yomwe ingagwiritsidwe ntchito pa msakatuli uliwonse m'mphindi 5, ndipo imatha kuzindikiridwa ndi mainjiniya, msungwana wogulitsa, kapena wogwira ntchito pamalo oimbira foni mu theka la ola. qualification aliyense amene angathe kugwira ntchito ndi msakatuli. Umu ndi momwe tinakulira .
Kukhazikitsa kwaukadaulo kunachitika mwezi watha, ndipo makasitomala athu adayamika kale ngati chida chosavuta chomwe chingalowe m'malo mwa njira zina. Koma zinthu zoyamba choyamba.
Ndi mapulogalamu amtundu wanji?
Essence ndizosavuta komanso zowonekera momwe mungathere: pakudina pang'ono mumapanga portal ya kampani yanu, lembani omwe akukuthandizani (othandizira) pamenepo, khazikitsani mafunso (fomu yomwe makasitomala anu adzalemba popanga zopempha) ndi. .. zachitika. Mutha kuyika ulalo kutsamba lothandizira (desiki yothandizira) patsamba lanu mu gawo lothandizira, kutumiza kwa makasitomala, kutumiza pamacheza pa intaneti patsamba, kuwonetsa pamasamba ochezera, ndi zina zambiri. Makasitomala akadina ulalo, amalembetsa ndikusiya pempho lawo, kuwonetsa magawo onse ofunikira. Othandizira amavomereza pempholi ndikuyamba kuthetsa vuto la kasitomala. Othandizira amawona matikiti onse pamalo amodzi oyimbira foni (pa tebulo lalikulu), ndipo makasitomala amawona awo okha.
Ndizothekanso kulumikiza portal mwachindunji patsamba lanu ngati subdomain. Mwachitsanzo, ngati tsamba lanu ndi "romashka.ru", ndiye kuti mutha kukonza khomo la doko lothandizira luso kudzera pa ulalo "support.romashka.ru" kapena "help.romashka.ru". Izi zidzakhala zabwino kwambiri kwa makasitomala anu, chifukwa sadzasowa kukumbukira za ntchito yosiyana ndi ulalo "support.zedline.ru/romashka".
Tiyeni tione mawonekedwe
Pa desktop ya ZEDline Support pali tebulo lomwe lili ndi zopempha momwe mungawonere zopempha zanu (mwachitsanzo, manejala amatha kuwona ntchito ya wogwiritsa ntchito aliyense kapena onse ogwira ntchito nthawi imodzi) ndikufunsira ndi udindo wina. Pa pempho lililonse, munthu wodalirika amapatsidwa kuchokera pakati pa ogwira ntchito. Pamene akugwira ntchito pa pempho, ogwira ntchito angathe kupereka ntchito pa pempho kwa ena ogwira ntchito. Woyang'anira akhoza kuchotsa pulogalamu ngati kuli kofunikira.
Fomu yofunsira ikuwoneka motere. Mumayika mayina ndi mitundu ya minda nokha mu gawo la zoikamo. Muzojambula, mutha kusintha magawo a fomu ya mafunso monga momwe akufunira malinga ndi zomwe makasitomala apempha, pogwiritsa ntchito zinthu zotayidwa, monga: chingwe, malemba ambiri, tsiku, chiwerengero, nambala yoyandama, bokosi loyang'ana, ndi zina zotero. , ngati mutumizira zina kapena zipangizo, muzofunsazo mungathe kufotokoza minda yofunikira "Mtundu wa Zida" ndi "Nambala ya Seri" kuti muzindikire mwamsanga chinthu chomwe chikufunsidwa.
Ntchito yomalizidwa ili ndi zonse zomwe kasitomala adalowa. Atalandira ntchitoyo, woyang'anira amapereka tikiti kwa wogwiritsa ntchito, yemwe akuyamba kukonza pempholo. Kapena wogwiritsa ntchito akuwona pempho lalandiridwa ndipo, podziwa malire a luso lake, amavomereza kuti agwire ntchito payekha.
Mu fomu yofunsira, mutha kulumikiza zithunzi ndi zikalata zomwe zili zofunika kuti muthane ndi vuto la kasitomala (onse kasitomala ndi wogwiritsa ntchito atha kuziphatikiza). Chiwerengero chachikulu cha mafayilo mu tikiti ndi kukula kwa chophatikizira zitha kukhazikitsidwa muzokhazikitsira, zomwe zimakulolani kuti muzitha kuwongolera kugwiritsa ntchito malo a disk, omwe ndi amodzi mwa magawo a dongosolo lamitengo yosankhidwa.
Macheza osavuta amakhazikitsidwa mkati mwa pulogalamuyi, pomwe kusintha kwa mawonekedwe pakugwiritsa ntchito kumawonetsedwa, ndipo kulemberana makalata pakati pa kasitomala ndi wogwiritsa ntchito kumachitika - monga momwe zasonyezedwera, nthawi zina zimakhala zazitali kwambiri. Ndibwino kuti zidziwitso zonse zasungidwa, mutha kudandaula nazo pakagwa mavuto, madandaulo, zonena kuchokera kwa manejala kapena kusamutsa tikiti kwa wogwiritsa ntchito wina.
Kwa ogwira ntchito pa portal Pali mitundu iwiri ya maufulu: Woyang'anira ndi Oyendetsa. Oyang'anira amatha kusintha makinawo, kugawira atsopano ndikuchotsa omwe adapuma pantchito, kuyang'anira zolembetsa, kugwira ntchito ndi wopanga, ndi zina zambiri. Othandizira amatha kugwira ntchito ndi zopempha, pamene onse otsogolera ndi ogwira ntchito angathe kuona ndi kutenga nawo mbali pa ntchito pazopempha zonse mu dongosolo.
Aliyense wolembetsa pa portal ali ndi akaunti yake. Tiyeni tiganizire za akaunti ya woyang'anira, popeza imaphatikizapo ntchito zonse ndipo ili ndi kasinthidwe kokwanira.
Mwachikhazikitso, mafunso ali ndi magawo awiri; mumawonjezera ena posankha mtundu wamunda pamndandanda. Minda yamafunso imatha kukhala yovomerezeka kapena yosankha kuti kasitomala alembe. M'tsogolomu, tikukonzekera kuwonjezera chiwerengero cha mitundu ya minda, kuphatikizapo kutengera zofuna za ogwiritsa ntchito ZEDLine Support portal.
Tiyenera kuzindikira kuti wolemba mafunso akupezeka muzolinga zolipira. Ogwiritsa ntchito mtengo wa "Free" (ndipo izi ziliponso) angagwiritse ntchito mafunso omwe ali ndi magawo kuti asonyeze mutuwo ndikufotokozera vuto lomwe lidawapangitsa kuti agwirizane ndi chithandizo chaukadaulo.
Pakalipano, mu ziwerengero mungathe kuwona chithunzi chimodzi cha zochitika za chiwerengero cha zopempha, koma mtsogolomu tikukonzekera kukulitsa kwambiri dashboard iyi, ndikuyidzaza ndi mphamvu zowunikira.
Ntchito zolipirira zilipo mu gawo la Subscription. Imawonetsa akaunti yapaderadera, tariff ndi kuchuluka kwa ogwiritsa ntchito pamenepo (), tsiku lomaliza lolembetsa, ndalama zomwe zilipo zikuwonetsedwa. Nthawi iliyonse, kuchokera ku mawonekedwe awa mutha kusintha tariff, kusintha kuchuluka kwa ogwira ntchito, kuwonjezera kugwiritsa ntchito ntchitoyo, ndikuwonjezera ndalama zanu. Mu gawo la "Transactions", olamulira amatha kuwona zochitika zonse zomwe zachitika: malipiro, kusintha kwamitengo, kusintha kwa chiwerengero cha ogwira ntchito, kusintha kwa malipiro.
Mu zoikamo mungathe kufotokoza imelo kwa zidziwitso basi. Ngakhale izi sizofunikira. Mwachisawawa, adilesi yolumikizana idzagwiritsidwa ntchito kutumiza zidziwitso. Komabe, ngati mukufuna kuti makasitomala anu alandire zidziwitso m'malo mwanu, muyenera kukhazikitsa akaunti ya imelo. Ndi kuchokera ku adilesiyi kuti zidziwitso za momwe yankho la vutoli lidzatumizidwa kwa makasitomala anu - mwanjira iyi sangavutitse ogwira ntchito ndi othandizira, koma dikirani chidziwitso (chabwino, kapena muwone momwe ntchito yawo ilili mkati. mawonekedwe a portal ). Ogwiritsa ntchito komanso oyendetsa bwino atha kudziwitsidwa za mauthenga atsopano mkati mwa tikitiyo komanso zakusintha kwa matikiti, kapena kuletsa zidziwitso zotere.
Komanso m'makonzedwe mungathe kulamulira kuchuluka kwa malo a disk omwe alipo, malo osungirako malo omwe alipo, ikani kukula kwa database ndi kuchuluka kwa mafayilo mu tikiti. Izi ndizofunikira kuti mutsimikizire kuti voliyumu yosungira yomwe imaperekedwa pansi pa tariff imagwiritsidwa ntchito.
Mutha kusinthanso mawu oyamba a mafunso, omwe aziwonetsedwa pamwamba pafunso popanga tikiti. M'mawu oyambira, mutha kuwonetsa malamulo opangira tikiti, kuwonetsa nthawi yantchito yothandizira kapena nthawi yomwe wogwiritsa ntchitoyo adayankhira tikitiyo, zikomo wogwiritsa ntchito polumikizana kapena kulengeza kampeni yotsatsa. Mwambiri, chilichonse chomwe mungafune.
Ntchito zophatikizira ndi RegionSoft CRM zimaperekedwa kwa makasitomala onse kwaulere ndipo zimachitidwa ndi akatswiri akampani yathu panjira (pamtengo wa VIP). Ntchito ikuchitikanso pakali pano kuti apange API yophatikizana ndi mautumiki ndi ntchito zina zilizonse.
Panopa tikukonza zathu nthawi zonse , tili ndi zotsalira zambiri ndipo tidzakhala okondwa kuwona malingaliro anu, zokhumba zanu ngakhalenso kutsutsidwa.
Timamvetsetsa kuti panthawi yoyambira pakhoza kukhala zotsutsa zambiri kuchokera kwa ogwiritsa ntchito ndi anthu odutsa, koma tikulonjeza kuti ndemanga yanu iliyonse idzayankhidwa ndi chidwi chapadera.
Zingati?
Ponena za ndondomeko yamtengo wapatali, iyi ndi ndondomeko ya SaaS, malipiro atatu omwe amalipidwa kutengera chiwerengero cha ogwira ntchito, kuchuluka kwa malo a disk ndi mapulogalamu a mapulogalamu (kuchokera ku 850 rubles pa opareshoni pamwezi) + pali malipiro aulere kwa wogwiritsa ntchito mmodzi ( oyenera kwa odziyimira pawokha, mabizinesi payekha ndi zina zotero).
Tikulengeza za kukwezedwa kuyambira pa Ogasiti 1 mpaka Seputembara 30, 2019: mukalipira koyamba ku akaunti yanu, 150% ya ndalama zomwe munalipiridwa zidzayikidwa ku ndalama zanu. Kuti mulandire bonasi, muyenera kuwonetsa nambala yotsatsira "Yambitsani"munjira iyi: "Malipiro a ntchito yothandizira ZEDline (kodi yotsatsira <Kuyambira>)" Iwo. pamtengo wa 1000 rubles. Ma ruble a 1500 adzayikidwa pamlingo wanu, womwe mungagwiritse ntchito kuyambitsa ntchito zilizonse.
Chifukwa chiyani dongosolo la desiki lothandizira lili bwino kuposa zosankha zina?
Zochitika zikuwonetsa kuti kwa mabizinesi ang'onoang'ono ndi apakatikati, njira yokhayo yochitira zopempha zamakasitomala ndi imelo. Ngakhale bizinesi itakhazikitsa dongosolo la CRM, makalata amatulutsabe makalata akuluakulu kuthetsa mavuto a makasitomala. Unyolo ndi wosweka, anataya, zichotsedwa, kutaya kugwirizana ndi vuto limodzi kutumiza, etc. Koma chizolowezi chapatsidwa kwa ife kuchokera kumwamba ...
Ubwino wa dongosolo lojambulira ndikuwongolera zopempha zamakasitomala ndi chiyani?
- Ndizosavuta potengera mawonekedwe ndipo zimakhala ndi magawo ndi zomwe mukufuna. Siziphatikiza kutsatsa kwa kasitomala wanu, moni watchuthi, mafunso owonjezera, ndi zina. Zambiri zokha za tikiti, ngakhale siginecha yamakampani.
- Dongosolo lokonzekera zopempha za ogwiritsa ntchito limakhala ndi kuyika patsogolo kosinthika kwa ntchito: m'malo mwa zikwatu ndi ma tag, pali zikhalidwe zosavuta komanso zomveka zomwe mutha kusefa zopempha zonse. Chifukwa cha izi, ntchito zimathetsedwa molingana ndi gawo loyamba ndipo sipadzakhala vuto pamene mavuto ang'onoang'ono 10 atha, ndipo ntchito yovuta imatayika pamzere.
- Zopempha zonse zimasonkhanitsidwa pamalo amodzi ofunsira, ndipo antchito sayenera kuthamangira pakati pa ma interfaces ndi maakaunti. Ingoperekani ulalo wa ZEDline Support portal yanu pamakasitomala onse.
- Ndikosavuta kusintha woyendetsa, yemwe azitha kuwona mbiri yonse yamakalata kuyambira pomwe ntchitoyo idapatsidwa. Kuwonjezera apo, n'zosavuta kuthetsa mavuto a kasitomala omwe amafunikira kukambirana ndi ogwira nawo ntchito. Unyolo ndi nthawi yoperekera ntchito zimachepetsedwa kwambiri.
- Kugwiritsa ntchito njira yamakasitomala ndikothandiza kwambiri kuposa kugwiritsa ntchito imelo kapena zolemba zapa media. Makasitomala ali ndi mwayi wowongolera momwe ntchitoyi ikuyendera, ndipo palibe nkhawa kuti imelo yawo idzatsegulidwa bwanji. Palinso chinthu chamalingaliro pantchito: kampaniyo ndiyabwino kwambiri kotero kuti imapereka chida chosiyana chothandizira ogwiritsa ntchito.
Makasitomala sasamala konse zomwe zimachitika mkati mwa kampani yanu. Amangoganizira za mavuto awo, ndipo amafunikira chithandizo chapamwamba komanso chachangu. Ndipo ngati si mofulumira, ndiye kulamulidwa - muyenera kumverera kwathunthu kuti opereka chithandizo sanapite kumwa tiyi, koma akugwira ntchito pa vutoli. Dongosolo logwira ntchito ndi zopempha zamakasitomala limathandiza kwambiri ndi izi. Ndipo ndi mapulogalamu osavuta komanso omveka bwino, chiwerengero cha zopempha zosinthidwa chikuwonjezeka, kutopa kwa ogwira ntchito kumachepa, ndipo kampaniyo ikuwoneka yamakono.
Source: www.habr.com