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Kafukufuku wama foni ndi kusaka kwa CRM mu 3CX CFD, pulogalamu yowonjezera ya WP-Live Chat Support, zosintha za pulogalamu ya Android

M'masabata angapo apitawa tawonetsa zosintha zingapo zosangalatsa ndi chinthu chimodzi chatsopano. Zogulitsa zatsopanozi ndi kukonza zikugwirizana ndi mfundo za 3CX zopanga malo olumikizirana ndi ma tchanelo ambiri kutengera UC PBX.
  

Kusintha kwa 3CX CFD - Zofufuza ndi Zosaka mu CRM

Kutulutsidwa kwaposachedwa kwa 3CX Call Flow Designer (CFD) Update 3 kwalandira gawo latsopano la Survey, lomwe limalola wogwiritsa ntchito popanda luso lopanga mapulogalamu kuti apange kafukufuku wapafoni. Kuti mupange kafukufuku, gwiritsani ntchito wizard yosinthira gawo lowonera.

 Kafukufuku wama foni ndi kusaka kwa CRM mu 3CX CFD, pulogalamu yowonjezera ya WP-Live Chat Support, zosintha za pulogalamu ya Android

Mpaka pano, kupanga kafukufuku wama foni mu 3CX kumafuna wopanga mapulogalamu kuti akhazikitse zigawo zingapo za CFD ndikuzilumikiza ndi nambala ya C #. Mwa pempho la ogwiritsa ntchito, tidapanga gawo la Survey lomwe lili ndi izi:

  • Amalankhula mauthenga wamba, monga moni asanayambe kafukufuku komanso chidziwitso kafukufuku akamaliza.
  • Amafunsa mafunso amitundu yosiyanasiyana: "Inde / Ayi", "perekani mavoti kuchokera / kupita" ndipo amatha kujambula kuyankha kwamawu.
  • Imasonkhanitsa mayankho olembetsa mufayilo ya CSV, ndikuwonjezera zina ngati pakufunika.

Komanso pakutulutsidwa kwatsopano kwa CFD pali Kusaka kwa gawo mu CRM (CRM Lookup). Zimakulolani kuti mutenge deta kuchokera ku CRM system yolumikizidwa ku 3CX. CRM yokha imalumikizana ndi 3CX mwachizolowezi - mu mawonekedwe a 3CX oyang'anira. Zomwe zapezedwa chifukwa cha pempholi zimasamutsidwa kuti zipitirire kukonzanso ndi mawu a CFD.

Kafukufuku wama foni ndi kusaka kwa CRM mu 3CX CFD, pulogalamu yowonjezera ya WP-Live Chat Support, zosintha za pulogalamu ya Android

Chitsanzo chogwiritsira ntchito chigawo chimodzi:

  1. Ikayimba foni yobwera, ID ya Woyimbayo imatumizidwa ku CRM.
  2. Ngati kasitomala yemwe ali ndi ID Yoyimbayo apezeka, pempholo limatenga kuchokera ku CRM nambala yowonjezera ya manejala yemwe wapatsidwa kasitomala uyu.
  3. Pulogalamu ya CFD imalandira nambala yowonjezera ndikusamutsa kuyimba (pogwiritsa ntchito Transfer chigawo) kukulitsa kwa manejala.

Choncho, kasitomala nthawi zonse amatha ndi woyang'anira utumiki wake. M'mbuyomu, CFD inalibe chida chosavuta chotere, ndipo idafunikira kulumikizana kovutirapo kwa zigawo zingapo, zomwe zidalumikizidwanso ndi wopanga oyenerera.

Timabwereza - kugwiritsa ntchito CRM Lookup, choyamba muyenera kulumikiza imodzi mwazo machitidwe awa a CRM, ndipo ngati CRM yanu ilibe pamndandanda, gwiritsani ntchito 3CX REST API.
Kuti mugwire ntchito ndi 3CX CFD v16 Kusintha 3 muyenera 3CX V16 Kusintha 3.

3CX imapeza pulogalamu yowonjezera ya WP-Live Chat yamalo olumikizirana ndi ma multichannel

Tagula posachedwa WP-Live Chat Support - pulogalamu yowonjezera yochezera ndi alendo omwe ali ndi ma analytics a nthawi yeniyeni. Ndiwo macheza odziwika kwambiri a WordPress omwe amatsitsa 1 miliyoni ndikutsitsa 1000 tsiku lililonse. Kupeza ukadaulo wa WP-Live Chat kumatsatira kutulutsidwa kwa pulogalamu yowonjezera yake 3CX Live Chat, yoyambitsidwa ndi 3CX v16. Masitepe onsewa ndi cholinga chokhazikitsa malo olumikizirana ndi ma tchanelo osavuta komanso okhazikika pamtengo wotsika mtengo kwambiri.

Kuti mumve zambiri: WP-Live Chat idatulutsidwa mu 2014 ndi kampani yaku South Africa Code Cabin, wopanga njira zama e-commerce. 3CX ipanga WP-Live Chat Support mwachangu, ndipo ipezeka kwaulere komanso ngati chinthu china. Mosiyana ndi chizindikiro 3CX Live Chat & TalkWP-Live Chat sichimaphatikizapo kuyankhulana kwa ma audio/kanema ndi obwera patsamba, koma imakhala ndi kusanthula kwakukulu kwa zomwe ogwiritsa ntchito pa intaneti.

3CX Android Beta Kusintha

Beta yaposachedwa kwambiri ya pulogalamu ya 3CX Android yalandila zosintha zingapo zofunika kutengera malingaliro anu.

Ngati foni idasunthidwa kunja kwa netiweki ya komweko (ndipo kulumikizana ndi adilesi ya IP kudasinthidwa kukhala kulumikizana ndi FQDN), nthawi zina cholakwika cha "pempho chalephera" chimawonekera poyesa kuyimba. Vuto tsopano lakonzedwa.

Limodzi ndi dzina la wolembetsa (mu Status and Chat application interfaces), dzina lakutali (lolumikizidwa kudzera pa interstation trunk) 3CX PBX tsopano likuwonetsedwa. Izi ndizothandiza ngati bungwe lili ndi antchito awiri omwe ali ndi mayina ofanana, koma akugwira ntchito m'maofesi osiyanasiyana (olumikizidwa ndi ma 3CX PBX osiyanasiyana). Kuphatikiza apo, dzina la PBX tsopano likuwonetsedwa pafupi ndi ID ya Woyimba. Izi zimakupatsani mwayi womvetsetsa ofesi / PBX yomwe akukuyitanirani kuchokera.

Mawonekedwe omvera a voicemail asinthidwanso. Tsopano mukuwona mndandanda wathunthu wa mauthenga omwe ali ndi zosankha zomwe zilipo. Sankhani njira yoyenera ndipo uthengawo udzaseweredwa mu sewero la Google Play Music.


Zosintha zina za 3CX za Android Beta:

  • Anawonjezera njira ya "Musafunsenso" popereka mwayi wofikira ku bukhu la adilesi la foni yanu.
  • Mafayilo osinthidwa amatsitsidwa ku chikwatu chodzipatulira molingana ndi malangizo a chitukuko cha Android 10.
  • Zosefera zatsopano zotsikira pansi zimakupatsani mwayi wowonetsa onse omwe mumalumikizana nawo, ma 3CX okha, olumikizana ndi zida za Android okha.
  • Chiwerengero chachikulu cha omwe atenga nawo mbali pamisonkhano yomwe akufuna ndi 3. Pamisonkhano yokhala ndi anthu ambiri, gwiritsani ntchito Msonkhano Wachigawo.

Mutha kukhazikitsa pulogalamuyi polumikiza ku 3CX Beta Testing Program ya Android. Ngati muli ndi vuto ndi pulogalamuyi kapena muli ndi malingaliro, siyani ndemanga pazapadera forum.

Source: www.habr.com

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