Sindikumvetsa zomwe ndikufuna. Kodi wosuta angapange bwanji zofunika pa CRM?

“Wina akakhudza mtanda, chimbalangondo cha pichesi chiyenera kulira”* mwina ndicho chofunika kwambiri chimene ndinakumana nacho (koma, mwamwayi, sichinakwaniritsidwe). Linapangidwa ndi wogwira ntchito yemwe ali ndi zaka 12 pakampani imodzi. Kodi mukumvetsa zomwe akufunikira (yankhani kumapeto)? Malo achiwiri odalirika amatengedwa ndi awa: "Kulipira kuyenera kukhazikitsidwa molingana ndi chikhumbo changa, chikhumbocho chimawonetsedwa pa foni yam'manja"**.

Zowonadi, ogwiritsa ntchito omwe ali kutali ndi IT nthawi zambiri sangathe kupanga zomwe akufuna ndikuchita modabwitsa ndi opanga. Chifukwa chake, tidaganiza zolemba nkhani yomwe ifikiridwe ndi aliyense: ithandiza ogwiritsa ntchito wamba komanso mabizinesi omwe si a IT kupanga zofunikira mosavuta, koma kwa ife, akatswiri a IT, ndi mutu woti tikambirane ndikugawana zomwe takumana nazo.

Wogwiritsa amapewa udindo pazofunikira

Mukayang'ana zopempha zomwe anthu amalemba za CRM pa malo ochezera a pa Intaneti kapena m'madera apadera, pali chinachake choti mudabwe nacho. Pali zolemba zambiri zokwiyitsa zakuti ndizosatheka kupeza CRM yogulitsa kwanthawi yayitali, kugawa mafuta pamakina, bungwe lotsatsa panja, ndi zina zambiri. Ndipo ngati munthu akuchita malonda ogulitsa udzu, ndiye kuti akufunafuna mtundu wa CRM Seno osati china chilichonse. Koma polankhulana ndi wogulitsa, zopempha zoterezi zimasowa nthawi yomweyo, chifukwa munthu amene akusankha CRM amadziika yekha pamutuwu ndikumvetsetsa kuti zamakono. Machitidwe a CRM amatha kuthetsa mavuto pafupifupi bizinesi iliyonse - si nkhani ya mtundu wa makampani, koma makonda ndi zosintha payekha. 

Ndiye kodi zofuna zosakwanira zimachokera kuti?

• Chifukwa chachikulu - kusamvetsetsa kwenikweni kwa dongosolo la CRM ngati ukadaulo. Dongosolo lililonse lamakono la CRM lili ndi matebulo ambiri osiyanasiyana omwe amalumikizidwa ndi magawo ofunikira omwe ali ndi zinthu zina (omwe sadziwa bwino za DBMS, koma adagwirapo ntchito ndi MS Access, amakumbukira mosavuta mawonekedwe awa). Mawonekedwe amapangidwa pamwamba pa matebulo awa: desktop kapena intaneti, sizipanga kusiyana. Mukamagwira ntchito ndi mawonekedwe, mukugwira ntchito ndi matebulo omwewo. Monga lamulo, ntchito za bizinesi iliyonse zimatha kuthetsedwa mwa kusintha mawonekedwe, kupanga zinthu zatsopano ndi maulumikizidwe atsopano, ndikuwonetsetsa kuti nthawi yomweyo amalumikizana. (kukonzanso). 

  Inde, zimachitika kuti gawo la ntchito la kampani limafuna mayankho apadera: mankhwala, zomangamanga, malo, zomangamanga. Ali ndi mayankho awo apadera (Mwachitsanzo, RegionSoft CRM Media kwa ma TV ndi mawayilesi ndi otsatsa akunja - kukonza zowulutsa, kugwira ntchito ndi mapepala oyika ndi ziphaso zapamlengalenga, ndikuwongolera kuyika zotsatsa kumayendetsedwa mwanjira yapadera.). 

  Koma kawirikawiri, mabizinesi ang'onoang'ono amatha kugwiritsa ntchito dongosolo la CRM ngakhale osasintha ndikukwaniritsa zosowa zonse zantchito. Ndendende chifukwa CRM ikupangidwa ngati yankho lapadziko lonse lapansi pakupanga mabizinesi. Ndipo momwe zingakhalire zogwira mtima kwa kampani yanu zimadalira momwe zimapangidwira ndikudzazidwa ndi deta (mwachitsanzo, RegionSoft CRM ili ndi zida zingapo zozizira zomwe zingathe kusinthidwa ndendende ndi zosowa za bizinesi inayake komanso madipatimenti ake: mkonzi wa ndondomeko ya bizinesi , chowerengera chokhazikika chopangira kuwerengera kwa magawo azogulitsa, njira yokhazikitsira ma KPI ovuta - ndipo izi ndi njira zoyenera pakampani iliyonse).

• Woimira bizinesi amadziwa za CRM kuchokera kwa ena, maganizo ake amachokera ku zochitika zoipa za ena. Amakhulupirira kuti zofananazo zidzamuchitikira, osakayikira kuti bwenzi lake silinganene kuti "Sindinamvetsetse CRM" kapena "Ndinafinya ndalama kuti ndikwaniritse ndi kuphunzitsa, ndipo tsopano ndikuvutika", ayi, adzaimba mlandu wopanga kapena wogulitsa "wandigulitsa CRM iyi", "ndigulitsa ku tchire", ndi zina. Anyamatawa nthawi zambiri amasankha kuti wogulitsa awononge nthawi ya antchito kwaulere (Sindikumvetsetsa chifukwa chake safuna kukonzanso kwaulere komanso kutsuka magalimoto tsiku lililonse kuchokera kwa wopanga kapena wogulitsa, koma amalipira modekha mtengo wokonza kuchokera kwa wogulitsa wovomerezeka..
• Makasitomala omwe angakhalepo amakhulupirira kuti popeza pali wina pamsika yemwe amapereka CRM kwaulere (ndi zoletsa zambiri ndi nyenyezi), ndiye kuti wina aliyense angopereka machitidwe a CRM.. Pafupifupi anthu 4000 amasaka CRM yaulere pa Yandex mwezi uliwonse. Zomwe amayembekeza sizikudziwika, chifukwa kwenikweni, CRM iliyonse yaulere, ngati idapangidwira anthu opitilira m'modzi, imangokhala mawonekedwe ochotsedwa komanso chida chotsatsa.

Palinso zifukwa zina, koma zitatuzi zimatuluka patsogolo ndi malire. Ndizovuta kugwira ntchito ndi makasitomala oterowo, chifukwa ali ndi chithunzi chopangidwa kale cha CRM yabwino m'malingaliro awo ndipo nthawi zambiri amayembekeza yankho la funso lawo ngati: "Ayi, mungandipatse CRM yogulitsa zida zamalonda zafiriji. wa mtundu waku North kapena ndiyimbire Germany ndikuyitanitsa SAP? Nthawi yomweyo, bajeti yokhazikitsa CRM ndiyokwanira kuyitanira ku Germany komweku. Zikumveka zoipa pang'ono, koma kwenikweni, kupita ndi ultimatum kwa opanga CRM sikuthandiza kwenikweni kusiyana ndi kukambirana zofunikira ndikumvera odziwa bwino ntchito. 

Kodi kupanga zofunika?

Zofunika pantchito

Dziwani zomwe muyenera kusintha mukampani - ichi chizikhala chofunikira chanu CRM ndondomeko. Pali ntchito zinayi zodziwika bwino zomwe makampani akuganiza zogula CRM. 

1. Kupititsa patsogolo luso la ntchito. Ngati gulu la malonda poyamba, ndi kampani yonseyo, ikugwedezeka mu kayendetsedwe ka kayendetsedwe ka kayendetsedwe ka kayendetsedwe ka kayendetsedwe ka kayendetsedwe ka kayendetsedwe ka kayendetsedwe ka kayendetsedwe ka kayendetsedwe ka kayendetsedwe ka kayendetsedwe ka kayendetsedwe ka kayendetsedwe ka kayendetsedwe ka kayendetsedwe ka kayendetsedwe ka kayendetsedwe ka kayendetsedwe ka kayendetsedwe ka kayendetsedwe ka kayendetsedwe ka kayendetsedwe ka kayendetsedwe ka kayendetsedwe ka kayendetsedwe ka kayendetsedwe kake, imasowa zochitika zofunika ndikutaya makasitomala, ndikuyiwala kumaliza ntchito panthawi yake, ndiye kuti thandizo la pulogalamuyo poyang'anira nthawi ndi ntchito zikufunika. Izi zikutanthauza kuti pakati pa zofunika zanu zoyamba muyenera kukhala ndi khadi yabwino yamakasitomala, okonza mapulani osiyanasiyana komanso kutha kusonkhanitsa mwachangu zambiri zamakasitomala m'dawunilodi imodzi. Zofunikira zoyenera. Pakadali pano, mutha kupanga zofunikira zina - zodzichitira zokha zamabizinesi, zomwe zimathandizira chizolowezi mubizinesi yamtundu uliwonse. 
2. Kuwonjezeka kwa malonda. Ngati mukufuna malonda ochulukirapo, makamaka panthawi yamavuto, yomwe ikuzungulira mitu yathu yotuwa kale kuchokera ku mitsempha, ndiye kuti muli ndi zofunikira zazikulu: kusonkhanitsa zambiri za kasitomala, kugawanika ndi kusintha kwaumwini kwa zopempha kwa makasitomala, ntchito yofulumira ndi kukonza malonda ndi ntchito. nkhani zogulitsa. Izi zonse zimapezekanso mu machitidwe a CRM.
3. Kutsata magwiridwe antchito (kuti tisasokonezedwe ndi nthawi ya ogwira ntchito, sitimasewera pamunda uno!). Apa ndi pamene zinthu zimakhala zosangalatsa kwambiri. Kupeza CRM yomwe idzathetse mavuto awiri am'mbuyomu ndikosavuta, kupeza CRM yokhala ndi KPIs ndikovuta kwambiri, kupeza CRM yokhala ndi njira yeniyeni, yowerengera, yowunikira ya KPI sikophweka konse (ngati mukuyang'ana, ife kukhala RegionSoft CRM Professional 7.0 ndi apamwamba, ndipo ili ndi KPI). Ngati makina a CRM omwe mumasankha alibe KPI, mutha kupempha izi, koma zikhala zokwera mtengo chifukwa ndi gawo losiyana la pulogalamu iliyonse.
4. Chitetezo. Poyamba, CRM sikugwira ntchito pazida zachitetezo chamakampani. Koma makina opanda chitetezo amawoneka osatheka. Nthawi zambiri, kusankha kwa CRM kumayendetsedwa ndi chikhumbo cha manejala kuti achotse ziwembu zotuwa, zokopa ndi makasitomala "awo" kuchokera kwa ogulitsa. Dongosolo la CRM limasunga zidziwitso, limapulumutsa kasitomala poyesa kukopera ndi kusamutsa kwa anthu ena, ndipo chifukwa cha kulekanitsidwa kwa ufulu wopeza, zimathandizira kuwongolera kuchuluka kwamakasitomala ndi luso la wogwira ntchito aliyense. Ndipo zindikirani - mumawongolera ndikupangitsa kuti ntchitoyo ikhale yotetezeka, osati nthawi ya antchito. 

Monga lamulo, zofunikira sizimapangidwira chimodzi mwazinthu zomwe zalembedwa, koma zingapo. Izi ndi zabwino: popeza CRM yamakono yakhala CRM ++, bwanji osagwiritsa ntchito mphamvu zake osati ku dipatimenti yogulitsa malonda, komanso kampani yonse nthawi imodzi. Mwachitsanzo, kalendala, telefoni, okonza mapulani, zolemba zamakasitomala ndi njira zamabizinesi zitha kugwiritsidwa ntchito ndi antchito onse akampani. Zotsatira zake, gulu lonse limasonkhanitsidwa mu mawonekedwe amodzi. Njira yabwino, makamaka tsopano, muzochitika zakutali komanso ntchito zakutali. 

Polemba ntchito zomwe mukufuna ndikuziyerekeza ndi njira zenizeni za kampani, mumapanga zofunikira za CRM. Nkhaniyo siili kwa iwo okha ayi.

Zowonjezera zofunika pa CRM

Mabizinesi ang'onoang'ono masiku ano ali ndi mkhalidwe wotero kuti zofunikira zowonjezerazi zimakhala zofunika kwambiri, chifukwa CRM sichitha kugwira ntchito nthawi yomweyo, koma muyenera kulipira pano ndi pano, ntchito zantchito ziyenera kuphatikizidwa nthawi yomweyo, antchito ayenera kuphunzitsidwa nthawi yomweyo. Pazonse, zonse zimatengera mtengo wake. 

Kodi mungayerekeze bwanji mtengo wa CRM?

Tida nkhani yabwino yokhudza ndalama za CRM, koma imapanga njira yapadziko lonse yomwe ingagwiritsidwe ntchito kwa onse amalonda omwe ali ndi anthu atatu komanso ogwiritsira ntchito telecom omwe ali ndi antchito 3. Kwa mabizinesi ang'onoang'ono, zinthu zikuwoneka mosiyana - ndipo koposa apo, tikukulimbikitsani kuti muziyang'ana mosiyanasiyana pamavuto omwe alipo. 

Chifukwa chake, mukufunika CRM ndipo muli ndi antchito 10 pakampani yanu, aliyense wa iwo omwe mukufuna kuti alumikizane ndi chidziwitso chimodzi cha kampaniyo - lolani RegionSoft CRM Professional (tilibe ufulu wowunikanso zisankho za anthu ena).

Mukasankha kugula CRM, mudzalipira ma ruble 134 pamalayisensi onse kamodzi (kuyambira Julayi 700). Izi, kumbali imodzi, ndiyo njira yabwino kwambiri: kulipira ndi kuiwala, izi 2020 zikwi sizidzakula chaka chimodzi kapena zitatu. Ngati inu, mwachitsanzo, mubwereka CRM yamtambo, ndiye kuti mwezi woyamba mudzalipira ma ruble 134.7 okha, koma m'chaka chidzakhala kale 9000, awiri - 108, atatu - 000 (ndipo ngati palibe pachaka. mtengo indexation).

Koma! Tikudziwa kuti mabizinesi sangakhale ndi 134 tsopano, ndipo CRM ndiyofunikira kuposa kale pamavuto. Chifukwa chake, tili ndi magawo - 700 pamwezi ndikubwereketsa - 11 233 pamwezi ndi ufulu wogula. Nthawi yomweyo, simupeza phukusi lantchito, koma mtundu womwewo wamphamvu.

Sitinapange chiwonetserochi osati chifukwa chotsatsa. Mukabwera kwa wogulitsa, muyenera kupanga zofunikira zamtengo. 

• Osafunsa mtundu waulere - mudzakhala mukudzigulitsa nokha (chifukwa ndi zaulere) ndipo mudzakhala pa mbedza yotsatsa: mudzagula, koma mudzakwiya pang'ono. ndi kulankhulana, ndiyeno inu kunyansidwa ndi zofooka magwiridwe.
• Ngati simunakonzekere kulipira chaka cha rendi kapena mtengo wonse wa yankho la panyumba, kambiranani za kuthekera kwa magawo ndi malipiro ang'onoang'ono.
• Osayitanitsa kusinthidwa nthawi yomweyo ngati simukutsimikiza kuti ntchitoyi ikufunika pakali pano ndipo ilibe mu CRM. Ndibwino kuti muyambe kugwiritsa ntchito dongosolo la CRM ndikupanga pang'onopang'ono zomwe muyenera kusintha ndi momwe kusinthaku kudzagwiritsire ntchito pakampani.
• Yang'anani ndi wogulitsa kuti ndi ndalama ziti zowonjezera zomwe zimafunikira: kwa ena, uyu ndi kasitomala wa imelo wakunja wolipidwa, kulumikizana kovomerezeka kwa wogwiritsa ntchito ma telefoni a IP, phukusi lothandizira luso, ndi zina zambiri. Ndalamazi zimatha kubwera mwadzidzidzi komanso zosasangalatsa.
• Dziwani mtengo wokhazikitsa ndi kuphunzitsa - mu 90% yamilandu izi ndizoyenera ndalama zomwe zimalipira chifukwa chakuyamba mwachangu komanso koyenera kwa ntchito mu CRM system.

Ndipo kumbukirani: ndalama siziyenera kukhala zofunikira zokha! Ngati mungoganizira za mtengo wa pulogalamuyi, ndiye kuti simungathe kusankha yankho lomwe bizinesi yanu ikufuna.

Chifukwa chake, tathana ndi zofunikira ziwiri zofunika kwambiri: magwiridwe antchito a CRM ndi ndalama zomwe ziyenera kulipiridwa. 

Ndi zofunika zina ziti pa CRM?

• Lowetsani pa CRM system. Uzani wogulitsa kuchuluka kwa zidziwitso zomwe zakonzedwa kuti ziwonjezedwe kunkhokwe tsiku lililonse, momwe ziyenera kusungidwa komanso zomwe makope osunga zobwezeretsera azikhala nawo. Kwa ma CRM ambiri amakono, iyi ikadali mfundo yofunikira yomwe ingakhudze kuthamanga kwa ntchito, mtengo, njira yobweretsera, ndi zina zambiri.
• Zokonda zotheka. Kambiranani pasadakhale makonda omwe ali ofunika kwambiri kwa inu. Izi zitha kukhala njira yogulitsira, kasitomala wa imelo, maimelo, komanso kugawa ufulu wofikira, ndi zina. Monga lamulo, zokhumba apa ndizokhazikika kwambiri.
• Yogwirizana ndi zomangamanga zomwe zilipo. Dziwani kuti kuphatikizika komwe kungatheke, momwe telefoni imapangidwira, zida zotani za seva zomwe zimafunikira komanso ngati zikufunika (pamadongosolo a CRM apakompyuta). Yang'anani pulogalamu yanji yochokera ku zoo yanu ikudutsana ndi CRM ndikutaya kuti musunge ndalama ndikuyika zinthu mwadongosolo.
• Chitetezo. Ngati muli ndi zofunikira zachitetezo chapadera, kambiranani padera, chifukwa si onse omwe angathe kukumana ndi mitundu ina ya mapulogalamu. Tchulani nthawi ndi kuchuluka kwa zosunga zobwezeretsera, komanso fotokozerani ngati ntchitoyi ikulipidwa kapena ayi.
• Othandizira ukadaulo. Tikukulimbikitsani kugula phukusi lothandizira lolipidwa kuchokera kwa onse omwe amapereka CRM chaka choyamba - izi zikupatsani mtendere wamumtima. Mulimonsemo, onetsetsani kuti chithandizo chaumisiri chilipo ndikufotokozerani kuchuluka kwa makonzedwe ake.
• Cloud kapena desktop. Mtsutso wamuyaya ngati Apple vs Samsung, Canon vs Nikon, Linux vs Windows. Mwachidule, desktop imakhala yotsika mtengo, m'malo ena otetezeka komanso ofulumira kugwiritsa ntchito, malayisensi ndi anu ndipo sadzatha ndi wogulitsa. Mtambo ndi wosavuta kwa achinyamata, magulu oyambira, pamene kukhazikitsidwa kwaumwini kapena kusinthidwa sikofunikira. Kuchuluka kwa mitundu yonse iwiri yoperekera CRM ndikofanana. 

Zolakwitsa zazikulu zomwe ogwiritsa ntchito amapanga pofotokoza zofunikira

• Gwiritsitsani ku zinthu zazing'ono. Monga lamulo, pafupifupi chilichonse chaching'ono chimatha kusinthidwa mwamakonda, ndikofunikira kwambiri kusamala momwe CRM imayenderana ndi bizinesi yanu. Ngati mukuganiza kuti chinthu chofunikira kwambiri mu CRM ndi dashboard yokhala ndi deta kapena kuthekera kosintha logo ya wopanga ndi yanu (mwa njira, izi ndizosavuta ku RegionSoft CRM), lankhulani ndi anzanu - adzakuthandizani kusonkhanitsa zofunika, kufotokoza mokongola kwambiri zofooka zonse zamabizinesi awo.  
• Sinthani zofunikira zamapulogalamu kukhala mndandanda wazogula. Mumawerenga mosamalitsa ndemanga zonse, malo ochezera a pa Intaneti, Habr, zipata zina, penyani mitundu yonse ya machitidwe a CRM ndikulemba mwatsatanetsatane chilichonse chomwe chimakusangalatsani mwanjira ina iliyonse, kenako ndikutaya mndandanda wautali wonsewu kwa ogulitsa oyenera kwambiri. Ndipo iye, wosauka, samamvetsetsa chifukwa chake akuyenera kupanga zipata zamakampani, njira yoyendetsera zodandaula, gawo lowerengera ndalama komanso kasamalidwe ka magalimoto ndi zikalata kwa kampani yaying'ono yogulitsa mu phukusi limodzi.

Sankhani zomwe mukufuna komanso zomwe mungagwiritse ntchito. Chifukwa tikhoza kupanga ekranoplan kwa inu pa mlingo wina wa malipiro, koma a) adzakhala okwera mtengo; b) n’chifukwa chiyani mukuzifuna? Nthawi zambiri, sankhani dongosolo la CRM la moyo wabwinobwino wantchito, osati kusilira ma module ndi kuthekera kwake - sizingapindule.

• Phatikizani zongopeka ndi zokhumba pazofunikira. Sonyezani pazofunikira zomwe mukufunadi kuchita mubizinesi ndikugwiritsa ntchito; ntchito zomwe zimayikidwa mopanda kanthu komanso kudzipatula ku zenizeni zidzavulaza: mudzataya nthawi kukambirana ndipo simupeza zotsatira.
• Lankhulani ndi wogulitsa ngati robot. Ngati mumalankhulana mwachindunji ndi wopanga CRM (osati ndi maukonde ogwirizana), ndiye dziwani: sitiri opanga mapulogalamu ndi mainjiniya okha, ndife, choyamba, bizinesi monga inu. Choncho, tiuzeni za mavuto anu, tidzawamvetsa bwino ndikukuuzani momwe CRM idzathetsere mavutowa. Sitimangopereka mayankho; nthawi zambiri, timaphatikiza nkhani ya CRM ndikuwunika zovuta zamabizinesi anu. Chifukwa chake, lankhulani ndi omanga m'chilankhulo wamba, cha anthu. Tiuzeni chifukwa chake mwadzidzidzi mudakhala ndi chidwi ndi dongosolo la CRM ndipo tidzakufotokozerani momwe mungagwiritsire ntchito bwino.
• Khalani osasunthika komanso amakani pakupanga kulikonse. Samalani momwe wogulitsa akuperekera kuti athetse mavuto anu - ali kale ndi chidziwitso pama projekiti mazanamazana ndipo mainjiniya ake nthawi zambiri amapereka yankho lothandiza kwambiri kuposa momwe angathere. Mwachitsanzo, kasitomala atha kulimbikira pakufunika zolemba za BPMN 2.0 pofotokozera njira (chifukwa "zidagulitsidwa" bwino pamsonkhano wa CIO) ndipo osazindikira njira zina, ndiyeno yesani mkonzi wosavuta wabizinesi ndikuwonetsetsa kuti ONSE antchito ake. angagwiritse ntchito kuthana ndi njira zamabizinesi. Kusankha mayankho osavuta komanso othandiza m'malo mwa mafashoni komanso okwera mtengo ndi njira yabwino kwa mabizinesi ang'onoang'ono omwe amawononga ndalama zawo pawokha, m'malo mopanda bajeti yamakampani.
• Lankhulani za CRM yonse, osati za dongosolo linalake. Mukamalankhulana ndi wogulitsa, lankhulani makamaka za makina awo a CRM, funsani zatsatanetsatane, ndipo funsani mwatsatanetsatane, mafunso ofunikira. Mwanjira iyi mutha kumvetsetsa zovuta zomwe bizinesi yanu ingathetse ndi dongosolo la CRM ili.

Kusonkhanitsa zofunikira zokonzedwa bwino ndiye chinsinsi chakuchita bwino posankha dongosolo la CRM. Ngati mufananiza zofunikira ndi "mndandanda wazofuna" ndi "malangizo ochokera kwa bwenzi," mudzakhala ndi china chake chomwe sichiyenera bizinesi yanu. CRM ndondomeko, zomwe zidzawononge chuma ndipo sizidzabweretsa phindu lowoneka. Ntchito iliyonse yoyendetsera ntchito imafuna ntchito ndi zothandizira kumbali zonse ziwiri, choncho ndi bwino kukhala oona mtima ndi otsogolera kuti asawononge polojekiti yonse pachiyambi. Bwenzi lanu lalikulu ndi wopanga CRM, yemwe, mwa njira, sakufuna kupereka mapulogalamu ake kuti agwirizane ndi zofunikira zilizonse. Ndikofunika kwa iye kuti mugwire bwino ntchito mu dongosolo, osati kungogula. Mulimonsemo, izi ndi zofunika kwa ife. Tiyeni tikhale mabwenzi!

Ndipo potsiriza, njira yosavuta yodziwira ngati kukhazikitsidwa kwa CRM kunapambana: ngati mugwiritsa ntchito CRM ndipo kuthamanga kwabizinesi kwakula, kukhazikitsidwa kunachitika molondola ndipo bizinesi yanu yayamba kuchita bwino.

(Chenjerani, 77 MB)

Kulemba zofunikira kuchokera ku chiyambi
* "Wina akakhudza mtanda, chimbalangondo cha pichesi chiyenera kulira" - kunali koyenera kulumikiza "popup" - chithunzi chokhala ndi kuchotsera chomwe chimatuluka poyesa kutseka tsamba. Kamwana ka chimbalangondo kamene kamalira kankawoneka ngati nyama yokhutiritsa kwambiri.

**"Kulipira kuyenera kukhazikitsidwa molingana ndi chikhumbo changa, chikhumbocho chikufotokozedwa pa foni yam'manja" - kulipira kuyenera kukhazikitsidwa pamanja ndi wogwira ntchito ku ACS atalandira SMS kuchokera kwa wogwira ntchito zamalonda ponena za kutsirizidwa kwa mgwirizano ndi mabwenzi.

Source: www.habr.com