Makampani amalengeza nzeru zopangira makina awo, amalankhula za momwe agwiritsira ntchito njira zingapo zabwino zothandizira makasitomala, koma tikayitana chithandizo chaumisiri, timapitirizabe kuvutika ndikumvetsera mawu ovutika a ogwira ntchito omwe ali ndi zolemba zopambana. Komanso, mwina mwazindikira kuti ife, akatswiri a IT, timazindikira ndikuwunika momwe ntchito zambiri zimagwirira ntchito pamakasitomala, othandizira a IT, ntchito zamagalimoto, ma desiki othandizira othandizira ma telecom, kuphatikiza chithandizo chamakampani omwe timagwira nawo ntchito. kapena zomwe timachita.
Ndiye Kwagwanji? Chifukwa chiyani kuyitanira ku chithandizo chaukadaulo pafupifupi nthawi zonse kumakhala chifukwa chopumira kwambiri komanso kufunikira kotheratu? Tikudziwapo kanthu pazifukwa zake.
Thandizo laukadaulo la maloto athu aubwana
Thandizani mavuto omwe mwina muli nawonso
Ogwira ntchito osadziwa
Ogwira ntchito osachita bwino ndiwo, poyang'ana koyamba, omwe amayambitsa mavuto ndi chithandizo chaukadaulo. Ndizosavomerezeka pamene mukuyembekezera yankho la vuto lanu kapena kuwongolera kolondola kwa katswiri, koma mumanyalanyaza mfundo ya nkhaniyo komanso kutsatsa pang'ono kuti muyambe. Komabe, musathamangire kuimba mlandu akatswiri othandizira - monga lamulo, muzu wa vutoli ndi wozama kwambiri.
Kulemba anthu osayenerera ndiye cholakwika choyamba chomwe makampani amapanga. Ndizodziwikiratu kuti ngati simuli a DevOps outsourcer omwe ali ndi zopereka zabwino kwa ofunsira, oyang'anira makina oyenerera ndi mainjiniya sangabwere kwa inu. Koma kulembanso "ophunzira a chaka 1 ndi 2 mu nthawi yanu yaulere" kulinso ndi zoopsa. Iyi ndi lottery: mutha kutenga mtsogoleri wanu wam'tsogolo kapena woyambitsa wamkulu, kapena mutha kutenga wophunzira waku studio yemwe sasamala za kuphunzira - nthawi zonse ndi zaulere. Monga lamulo, anyamata otere alibe luso loyankhulana ndipo alibe chikhumbo chophunzira (ndipo chithandizo nthawi zonse ndi maphunziro ndi luso lofotokozera ena, zomwe zingatheke pokhapokha mutamvetsetsa nokha molimba mtima). Choncho, posankha ofuna kusankhidwa, muyenera kutsogoleredwa osati ndi mfundo yotsika mtengo ya wogwira ntchito kapena chikhumbo chake chobwera kwa inu, koma ndi ma metrics omwe ali ndi cholinga komanso kuthetsa mavuto osavuta othandizira.
Ogwira ntchito opanda nzeru ndi vuto lalikulu kwa makampani ambiri, mosasamala kanthu za kukula kapena mafakitale. Tikamalankhula za opusa, timatanthawuza osaphunzira, osayenerera ndipo, chofunika kwambiri, osafuna kusintha chirichonse mu ziyeneretso zawo ndikuphunzira. Ndiye n'chifukwa chiyani makampani amakumana ndi anyamatawa mobwerezabwereza? Ndi zophweka: nthawi zambiri, chithandizo sichimatengedwa ndi omwe angathe ndikudziwa, koma ndi omwe ali otsika mtengo, "ndipo tidzakuphunzitsani." Uku ndi kulakwitsa kwakukulu komwe kumabweretsa kusintha kwa antchito ("osati chinthu changa", "o, ndiwe oyipa bwanji", "kuphunzira ndikofunikira kwambiri"), kulakwitsa pantchito ("sindinaphunzirebe", " chabwino, ndiyenerabe kuphunzira, koma chifukwa ndiyeneranso kukuvulazani ndi ndalama zotere!"), Kuyesera zopanda pake kuphunzitsa ("chomwe gehena, kulankhula ndi makasitomala, sichifukwa chake ndinamaliza maphunziro anga, ndikufuna kukhala mtsogoleriβ).
Uwu ndi upangiri wodziwikiratu komanso wovuta, koma yesani kugwira ntchito ndi ogwira ntchito pantchito yolemba ntchito. Osawazunza ndi mafunso okhudza komwe amadziona okha m'zaka zisanu, lankhulani mfundoyi:
- funsani zomwe ntchito yabwino yamakasitomala imatanthauza kwa iwo;
- perekani zitsanzo zanzeru zokambilana ndi makasitomala ndikuwafunsa momwe angachitire;
- funsani zomwe akuganiza kuti bizinesi yanu imachita ndi zomwe makasitomala akufuna.
Magawo atatu osavuta komanso oona mtima ofunsidwa akupatsani lingaliro la omwe mumawalemba ntchito kutsogolo ndi momwe amadziwonetsera mubizinesi yanu.
Kusowa maphunziro
Kusaphunzitsidwa ndi vuto lina. Inde, mu kampani yomwe ili ndi chithandizo chaumisiri (kapena ntchito iliyonse yamakasitomala) maphunziro okhazikika amachitidwa nthawi zonse: kwinakwake ndi maphunziro a womenya nkhondo, kwinakwake maphunziro kwa maola angapo, kwinakwake bwana wokhwima yemwe amalankhula mwamwano. Mphindi 15 za Mfundo yakuti kampaniyo iyenera kutchedwa yekha Astroservice Technologies Group Elelsi Company, ndipo dzina la kasitomala liyenera kutchulidwa pokambirana nthawi zosachepera 7, zina zonse sizofunika kwambiri. Izi, ndithudi, si zonsezo. Pali njira zingapo zabwino zophunzitsira pa desiki/desiki yantchito, zina mwazomwe zimachitika padziko lonse lapansi.
- Njira yabwino. Pambuyo polemba gulu la akatswiri, ogwira ntchito 2-3 aliwonse amapatsidwa mlangizi pakati pa ogwira ntchito odziwa zambiri, omwe amaphunzitsidwa mwatsatanetsatane pa desiki ndipo nthawi yomweyo amaphatikiza chidziwitso muzochita. Mwanjira iyi, chidziwitso chimatengedwa mwachangu momwe zingathere ndipo kusagwirizana kungathe kupewedwa.
- Njira yovomerezeka. Maphunziro a m'kalasi amachitika m'magawo angapo, ndipo katswiri wamkulu amangoyankha mafunso omwe amatuluka ndipo nthawi ndi nthawi amasanthula mafoni / maimelo / kucheza ndi obwera kumene pambuyo pake. Munthawi imeneyi, mwayi woti wangoyamba kumene kusokoneza ndiwokwera.
- Njira "chabwino, pang'ono". Monga momwe zilili ndi milandu iwiri yapitayi, mudapanga chidziwitso chomwe chimakhala ndi zochitika ndi zovuta (kapena kungokhala ndi mwayi wopeza matikiti akale) ndipo wogwira ntchito watsopanoyo amasanthula zochitikazo kwa milungu ingapo, kenako ndikupambana ngati mayeso. Inde, chinachake chidzakhalabe m'mutu mwanu, koma zotsatira zake zimakhala zofanana ndi kuwerenga buku la Stroustrup popanda kompyuta ndi IDE kutsogolo kwa mphuno yanu ndi kuyesa papepala. Ndicho chifukwa chake junior amawona wolembayo ndipo akuwopa. Momwemonso apanso - chomverera m'makutu kapena kalata imagwetsa woyendetsa novice.
Ngakhale kampaniyo ndi yayikulu bwanji, chithandizo chaukadaulo nthawi zonse chizikhala dipatimenti yopeza ndalama zambiri. Chifukwa chake, kusankha ndi kuphunzitsidwa kuyenera kuyikidwa poyambira akatswiri, apo ayi zonse zitha kuipiraipira.
Zolemba zopanda malire komanso zosasangalatsa
Total "scripting" ndi mliri wina wa chithandizo chaukadaulo ndipo, makamaka, ntchito iliyonse yamakasitomala. Zolankhula za akatswiri nthawi zina zimakhala zolembedwa mwakuti ngakhale ife, akatswiri a IT, timakayikira kuti mbali inayi pali loboti yomwe ili ndi luntha losamaliza. Zoonadi, malangizo ena pazochitika zosiyanasiyana akufunika mwamsanga, koma kulankhulana kuyenera kuchitika mβchinenero cha anthu. Fananizani zokambirana ziwirizi.
1.
- Moni. Takulandilani ku ntchito yothandizira ya Astroservice Technologies Group Elelsi Company. Ndife okondwa kumva kuchokera kwa inu. Vuto lanu ndi chiyani?
- Moni. Sindingathe kulowa mdera la admin patsamba lanu kuti ndimalize kugula kwanga. Amati kulowa kulibe.
- Ndife okondwa kumva kuchokera kwa inu ndipo takonzeka kuyankha mafunso anu. Yankhani funso: mudalembetsa liti patsamba lathu?
- Pafupifupi zaka zitatu zapitazo. Dzulo zidayenda bwino.
- Zikomo chifukwa cha yankho latsatanetsatane. Kodi malowedwe anu ndi otani?
-hellboy.
- Zikomo chifukwa cha yankho latsatanetsatane. <β¦>
2.
- Masana abwino, kampani ya Astroservice, dzina langa ndi Vasily. Ndingakuthandizeni bwanji?
- Moni. Sindingathe kulowa mdera la admin patsamba lanu kuti ndimalize kugula kwanga. Amati kulowa kulibe.
- Munalembetsa liti patsamba lathu? Kodi vuto limeneli lakhala liti?
- Pafupifupi zaka zitatu zapitazo. Dzulo zidayenda bwino.
- Kodi kulowa kwanu ndi chiyani?
-hellboy.
- Tsopano, tiyeni tikambirane. Ndikuyang'ana malowedwe anu, eya, yanu yatha ... <...>
Zowonjezereka, kupsa mtima pang'ono ndi mawu, pambuyo pake mutu wa zokambirana ulibe kale. Mwa njira, izi zimagwiranso ntchito pa malonda.
Kupitanso kwa akatswiri nthawi zina kumakhala kokakamiza komanso kolondola - ndikwabwino kudikirira mphindi imodzi kuti muyankhe kuchokera kwa akatswiri apadera kuposa kuyesa kukwaniritsa china kuchokera pamzere woyamba. Komabe, unyolo ukapeza maulalo angapo, chilichonse chomwe chimafunika kubwereza zonse zokhudzana ndi vutoli, mukufuna kusiya kuyankhulana ndikupita ku Google. Ndipo ngati, pakufunsira mwachangu ku banki kapena, mwachitsanzo, chipatala, kuwongolera koteroko ndi mafotokozedwe kuli koyenera, ndiye kuti yankho lolembedwa pamakalata, macheza kapena messenger waposachedwa, izi ndizosayenera.
Zambiri zokhudzana ndi vuto la kasitomala ziyenera kulembedwa mwachangu komanso molondola ndikusungidwa kuti ziperekedwe kwa wosewera, popanda kukakamiza kasitomala kuti afotokozenso kakhumi momwe pansi pamoto wake adachitira "pshsh, kenako crack-quack, ndiye trrrr ndi banged. wow, ndipo mwina chifukwa mphaka- potsiriza ndinakumba pakona ndikuyisokoneza ndi thireyi. " Izi zitha kuchitika mwanjira iliyonse, mwachitsanzo, pamacheza osiyana, monga cholembera pa khadi mu CRM system, kapena mwachindunji mu tikiti mkati mwa desiki yothandizira. Umu ndi momwe zimagwiritsidwira ntchito pali kufotokozera kwa ntchitoyo kuchokera kwa kasitomala, wogwiritsa ntchitoyo akhoza kufotokozera zambiri, kupempha zojambula ndi mafayilo, ndiyeno amangopereka ntchitoyo kwa mnzake woyenerera pankhaniyi. Nthawi yomweyo, kasitomala yekha adzawona pa kasitomala kasitomala amene akugwira ntchito yake ndi pa siteji. Ndipo kuyambira pa version , yomwe ilipo kale, mauthenga amkati awonekera mu dongosolo - ogwira ntchito angathe kukambirana za ntchitoyi pakati pawo, ndipo kasitomala sadzawona ndemanga zomwe safunikira kuziwona.
Uthenga wamkati mu mawonekedwe amalembedwa ndi chizindikiro chapadera. Wothandizira sakuwona.
Thandizo lomwe limagulitsa, osati kuthandizira
Kugulitsa mu chithandizo chaukadaulo kapena desiki yothandizira ndi mbali ina ya mphamvu zamdima zomwe zikukuthandizani. Tikudziwa kuti muzothandizira zamakampani ambiri, kuphatikiza oyendetsa ma telecom, wothandizira amayenera kupereka mautumiki owonjezera ndipo ali ndi dongosolo la malonda, lomwe limakhudza mwachindunji kuchuluka kwa bonasi. Ndipo izi ndizowopsa, chifukwa ... Zimatenga nthawi, zimapanga chithunzi choyesera kugulitsa ndalama ndikuyesetsa nthawi zonse kuti mupange ndalama kuchokera kwa kasitomala. Zotsatira zake, kuwunika kwa ntchito ya wogwiritsa ntchito kumachepa ndipo kukhulupirika kumatsika kwambiri. Damn, ndili ndi mantha, sindingathe kulumikizana ndi intaneti yam'manja ndi phukusi lolipidwa, mu mphindi 10 zomwe ndikulankhula pamsonkhano, komanso kwa ine "Tili ndi uthenga wabwino kwa inu: mutha kulumikizana ndi phukusi la intaneti la 5 GB. kwa ma ruble 150 okha. Kodi muyenera kulumikizana pompano?" O mai, thetsani vuto langa pompano, ndikulola ogulitsa akuyimbireni padera. Kuphatikiza apo, kuperekedwa kwa mautumiki nthawi zambiri kumakhala kosaganizira konse: phukusi lomwelo la 150 limaperekedwa kwa munthu yemwe ali ndi Unlim ndipo kuchuluka kwa magalimoto omwe amagwiritsidwa ntchito pamwezi kuli pamwamba pa 30 GB.
Pali upangiri umodzi wokha pano: nenani "ayi" pazogulitsa mu desiki yothandizira ngati muli pantchito yothandizira: kulumikizana, zida zamagetsi, kuthandizira mayankho a B2B (kuchititsa, CMS, CRM, etc.). Ndipo yesani kuluka malonda mu organically ngati mulibe ntchito. Mwachitsanzo, mukalumikizana ndi sitolo yamafuta onunkhira kuti mumvetsetse kupezeka kwa chinthu kapena maola otsegulira, ndizovomerezeka kulankhula za chinthu chatsopano chamtundu womwewo kapena kuwonjezera: "Timatsegula kuyambira 10 mpaka 22, bwerani, mudzalandira. kuchotsera mpaka 70% ndi 2 pamtengo wa 1 pa chisamaliro chonse. β
IVR: bwenzi kapena mdani?
Mavuto otsatirawa akuphatikiza chida champhamvu chomwe chitha kukhala makina owongolera makasitomala, kapena kupha mapulani onse a ntchito yanu. Tikukamba za IVR (ndipo nthawi yomweyo za mbadwa zake - chatbots). IVR ndi chida chabwino kwambiri chochepetsera katundu pa desiki yothandizira: mutha "kukhala ndi kasitomala" wogwiritsa ntchito asanayankhe ndikumutengera kwa katswiri woyenera. Apanso, IVR iyenera kukhala rauta, osati chida chogulitsira m'malo omwe atchulidwa pamwambapa. IVR imapulumutsa nthawi kwa kasitomala ndi wogwiritsa ntchito pozindikira vuto ndikuwunika zofunikira za pempho.
Mwa njira, mwayi wabwino woti mubwererenso ngati kasitomala sakufuna kumvera menyu wamawu kapena kulumikizana ndi bot. "Ngati mulibe nthawi yodikirira kuti wogwiritsa ntchitoyo ayankhe, imbani foni ndipo tidzakuyimbiraninso pakadutsa mphindi 5."
Kusadziwa za mankhwala
Pali nthano yoteroyo: βWoyangβanira sitolo akunena kwa ogulitsa kuti: βPepani, koma zikuwoneka kwa ine kuti mawu akuti βzamtundu uliwonseβ samasonyeza mokwanira za kusiyanasiyana kwathu konse.β Ndipo ndizoyenera kufotokozera ntchito yothandizira, yomwe antchito awo amatha kusunga mapepala ambiri achinyengo pamaso pawo, koma nthawi yomweyo alibe chidziwitso cha mankhwala kapena ntchito ya kampaniyo, osayerekeza kuyerekezera mankhwala ndi ntchito. ziyembekezo za makasitomala kwa izo. Zochitika zikuwonetsa kuti palibe kasitomala wokhumudwitsidwa kuposa amene amadziwa zambiri zamalonda kapena ntchito ya kampani yanu kuposa munthu yemwe akuyesera kukuthandizani kumbali ina ya macheza, kuyimba foni, kapena imelo.
Malangizowo ndi osavuta momwe angathere: wogwira ntchito aliyense wothandizira ayenera kudziwa zonse zomwe kampaniyo imagulitsa kapena ntchito, komanso kuphatikiza kwabwino kwazinthu ndi ntchito zamtundu uliwonse wamakasitomala. Iyi ndiyo njira yokhayo yomwe simudzangoyankha funso la kasitomala, koma muyankhe mu dongosolo lake lamtengo wapatali, kumvetsetsa momwe ndi chifukwa chake amagwiritsira ntchito mankhwalawa. Iyi ndi njira yabwino komanso yosayembekezereka, chifukwa pamenepa thandizo laukadaulo liyenera kukhala ndi akatswiri, koma kuyesetsa kuti lithandizire kuwongolera kuchuluka kwa ntchito. Ndipo monga akunena, kasitomala wokhuta pang'onopang'ono amasandulika kukhala wothandizira wathu ndikuyamba kukopa makasitomala atsopano. Chifukwa chake, ntchito yothandizira luso laukadaulo ndikumenyera kukhulupirika, komwe kumakhudza mwachindunji kuchuluka kwa malonda, ngakhale osagulitsa chilichonse.
Kodi ntchitoMwachitsanzo, mumagulitsa ntchito za IT outsourcing. Muli ndi kasitomala muutumiki wanu yemwe chilichonse chimayang'ana pa malonda ndipo anyamata ake samakweza mitu yawo kuchokera ku telefoni ndi CRM, ndipo pali kasitomala yemwe amagulitsa chinthu mothandizidwa ndi malonda, ndipo anthu ogulitsa ake samangochita chilichonse. . Onse ali ndi zida zofanana: CRM, 1C, tsamba lawebusayiti, malo ogwirira ntchito 12 chilichonse. Ndipo apa pali tsoka - maukonde amakasitomala anu amatsika, ndipo muyenera kupereka yankho loyambirira kuti muwunikenso patali ndikupanga chisankho chochoka. Muyenera kumvetsetsa kuti pali mantha m'maofesi onsewa.
Mayankho anthawi zonse: "Tizindikira. Tsopano tiziyang'ana patali ndipo, ngati kuli kofunikira, tibwera. β // Wopanda umunthu, wopanda wochita, wokhala ndi chiyambi chosadziwika cha ntchito ndi kupita patsogolo kwa ndondomekoyi.
Yankho labwino kwa kampani 1: "Ndikumvetsa vuto lanu. Ndikudziwa kufunikira kwake kuti muziyimbira foni nthawi zonse ndikugwira ntchito mu CRM. Vasily wayamba kale kukonza vutoli. Mutha kuwona momwe ntchito ikuyendera mu tikiti. " // Kupweteka kwa kasitomala kumavomerezedwa, dzina la wochita masewera ndi woyang'anira liripo, kufulumira kumawoneka, zikuwonekeratu komwe mungatsatire ndondomekoyi.
Yankho labwino kwa kampani 2: "Ndikumvetsa vuto lanu. Ndidziwitseni ngati panali makalata aliwonse komanso ngati pali chilichonse chomwe chiyenera kubwezeretsedwa. Ntchitoyi imaperekedwa kwa Vasily. Mutha kuwona momwe ntchito ikuyendera mu tikiti. " // Kupweteka kwa kasitomala kumavomerezedwa, chisamaliro chikuwonetsedwa, dzina la wojambula likupezeka. Komabe, nthawiyo sinafotokozedwe, chifukwa Kufulumira kwa kasitomala ndi kochepa kuposa 1.
Ichi ndichifukwa chake helpdesk ndiyothandiza , mu mawonekedwe omwe kasitomala amawona kupita patsogolo kwa ntchito, omwe ali ndi udindo, ndemanga, ndi zina zotero. - kumverera kwathunthu pakuwongolera kugwiritsa ntchito komanso machitidwe odekha amakasitomala omwe sangakuvutitseni ndi mafoni ndi makalata akufunsa "Ndiye, liti?"
Apa ndi bwino kutchula kusazindikira, zomwe zingapangitse chisokonezo cha mankhwala. Kusaganizira ndi gulu lapadera la zolakwika zothandizira luso. Zingayambike chifukwa cha kusowa kwa chidziwitso komanso kutopa, chifukwa ntchito yothandizira nthawi zambiri imakhala yochuluka kwambiri, nthawi zina imakhala ndi ndondomeko yomwe siili yovomerezeka kwambiri. Choncho, munthu wothandizira pafoni nthawi zambiri amasokoneza dzina, mankhwala, kapena funso lokha. Zinthu zimakulitsidwa chifukwa chakuti wogwira ntchitoyo akuwona kulakwitsa, komabe samamveketsa funso kapena kuyankha yolakwika. Inde, izi zidzabweretsa mavuto ndi kasitomala, chifukwa adzakhalabe osakhutira ndi ntchitoyo.
Kodi pali njira yothetsera mavutowa?
Makina osaphunzira a dipatimenti yothandizira kumabweretsa mavuto ndi ntchitoyo, ndiye kuti, imatha kusintha makasitomala anu kukhala makasitomala a omwe akupikisana nawo. Kuitana kulikonse ku chithandizo chaukadaulo (kapena kungothandizira) ndi mtundu wa chenjezo kuchokera kwa wogwiritsa ntchito, womwe umayenera kuyankhidwa momveka bwino, mwachangu komanso mwaluso. Ngati simuyankha, pempholo lidzasindikizidwa pa malo ochezera a pa Intaneti, pamasamba obwereza ndi malo ena omwe mudzayenera kumenyera mbiri yanu ndikutsimikizira kuti sindinu ngamila.
Makasitomala osakhutitsidwa ali ndi zotsatira zina zosasangalatsa: makasitomala osakhutitsidwa nthawi zonse atha kupangitsa kuti antchito azichoka, kuphatikiza mainjiniya, omanga, oyesa, ndi zina zambiri. Ndipo izi zikutanthauza kuti ganyu yatsopano ndi ndalama zatsopano. Ichi ndichifukwa chake muyenera kuchita zonse zomwe mungathe kuti kasitomala akhale wapamwamba kwambiri - ngakhale atakhala gulu la ophunzira osadziwa zambiri.
Pangani buku lothandizira makasitomala. Mulimonsemo siziyenera kukhala lamulo lina lokhazikika, liyenera kukhala chikalata chokwanira, chomveka cholembedwa m'chinenero cha anthu, chomwe muyenera kusonyeza udindo waukulu wa ogwira ntchito, maudindo achiwiri a antchito (malo omwe angatenge udindo), njira. ya mafoni m'makampani, njira zogwiritsira ntchito, kufotokozera kwa pulogalamu yomwe imagwiritsidwa ntchito, milandu yodziwika kwambiri, njira yolumikizirana, ndi zina zambiri. (zonse zimatengera bizinesi).
Sankhani ukadaulo wokonzekera desiki yanu yothandizira. Palibe chifukwa chovutikira ndi machitidwe ovuta kutengera machitidwe a Jira, CRM kapena ITSM; pezani mapulogalamu apadera othandizira othandizira omwe angakhale omasuka kugwira nawo ntchito (lingaliro la chitonthozo apa likuphatikiza kuthamanga, kuphweka komanso mwachidwi chitukuko pamlingo wa " khalani pansi ndikugwira ntchito mu mphindi 5 "). Ubwino wogwiritsa ntchito pulogalamuyi ndi chiyani?
- Wothandizirayo akhoza kulamulira ndondomeko yomwe ikukhudzana ndi pempho lake: lowetsani mu akaunti yake yaumwini ndikuwona momwe ntchitoyo ilili, wochita, zopempha, ndemanga, ndi kusankha mtengo wa ntchitoyo, ngati alipidwa. Izi zimapulumutsa nthawi ndikupangitsa kasitomala kukhala womasuka.
Umu ndi momwe pulogalamu yokhala ndi mafunso osinthidwa ingawonekere - zidziwitso zonse zimawonetsedwa m'magawo ofunikira, kuphatikiza magawo ovomerezeka. Chiyankhulo
Zolemba zowoneka ndi zosawoneka kwa kasitomala (yemwe adapanga pempho). Chiyankhulo
- Dongosolo lothandizira ndi dongosolo lomwe simukusowa kulankhula, ndipo izi zili ndi ubwino waukulu: mukhoza kufotokoza vutoli mwatsatanetsatane komanso mwaluso, osasokonezeka kapena mofulumira; funso lamavuto lokha limakupatsani mwayi wokumbukira zonse zofunika; mutha kuthana ndi zovuta zomwe zimakhala zovuta kuyankhula, etc.
- Wogwira ntchito aliyense amawona kuchuluka kwa ntchito ndipo samayiwala chilichonse.
- Dongosolo la Help Desk limapangitsa kulumikizana kukhala kwamunthu momwe kungathekere, ndipo lero ichi ndichinthu chofunikira kwambiri pakupikisana kopanda mitengo. Amene ali bwenzi ndi kasitomala ali ndi ndalama π
Tekinoloje yokhayo siyimatsimikizira ntchito yabwino, koma imakulitsa kwambiri liwiro ndi ntchito yothandizira / ntchito.
Yesani! Mwinamwake kulakwitsa kwakukulu pamene mukugwira ntchito ndi chithandizo cha makasitomala sikuyesa zotsatira za ntchito. Ichi ndi chimodzi mwamadipatimenti oyezeka kwambiri omwe ali ndi ma metric owonekera: kuchuluka kwa matikiti, mtengo wantchito pamatikiti, kukhutitsidwa kwamakasitomala, ndi zina zambiri. Kuyeza magwiridwe antchito ndi mwayi wowunika ntchito, kupereka mabonasi, kukhazikitsa dongosolo lazinthu zolimbikitsa komanso zopanda zinthu, motero kupanga ubale ndi akatswiri opanga ntchito ndi othandizira othandizira kwanthawi yayitali. Ichi ndichifukwa chake takhazikitsa dongosolo la nthawi mu desiki yathu yothandizira .
Momwe ife timachitira izoΠ mutha kulingalira za mtengo wantchito wa ogwira ntchito anu ndi akatswiri ena, ndikupangiranso ndalama pogwiritsa ntchito gulu lamagulu antchito (mndandanda wamitengo yantchito). Dongosolo limakupatsani mwayi woganizira zonse zolipira komanso zaulere, malinga ndi ndalama ndi maola okhazikika.
Pogwiritsa ntchito lipoti la ndalama zogwirira ntchito, pakatha nthawi yopereka lipoti (sabata, mwezi, ...), chidule cha ndalama zogwirira ntchito chimasonkhanitsidwa, pamaziko omwe mutha kutulutsa ma invoice kuti mulipire ndikuwunika momwe makasitomala, ogwira ntchito ndi makasitomala amagwirira ntchito. nthawi.
Gulu lokhazikitsa kuchuluka kwa ntchito mu ZEDline Support
Koma, ndithudi, palibe choipa kuposa pamene kampani ilibe chithandizo chaukadaulo / ntchito. Makampani ambiri ali ndi dongosolo lokhazikika, lokhazikika logwirira ntchito ndi makasitomala ndipo salabadira kwenikweni kukonza ndi ntchito. Komanso, ngakhale makampani ogwira ntchito amatha kuthandizira makasitomala pamlingo wochepa kwambiri: ndi ntchito zoiwalika, osati pa nthawi, ndi mapulogalamu otayika. Anzanga, 2020 ikuyandikira, makasitomala anu ali odzaza ndi malonda ndi malonda, ndizovuta kudabwa ndi kukopa, koma chinthu chodula komanso chovuta kwambiri ndikuwasunga. Helpdesk, thandizo, thandizo, ziribe kanthu zomwe akutchedwa, uwu ndi m'mphepete mwatsopano wa kuuma kwa kampani mu chikhumbo chake chomenyera kukhulupirika kwa makasitomala. Chifukwa chake tiyeni titchere khutu kwa ogwira ntchito othandizira, kusinthiratu ndikufewetsa ntchito yawo kuti makasitomala akhutitsidwe komanso okhulupirika, ndipo bizinesi yanu imayesetsa kukwera kwatsopano!
Source: www.habr.com