Izi ndi zida zomwe zingakuthandizeni kumvetsetsa machitidwe a ITSM ndi zida.
/Chotsani /
. Habrapost yathu, yomwe tidalemba osati kale kwambiri (pambuyo popuma pang'ono kuchokera m'mabuku athu pa Habr). Timalankhula za mayankho omwe amathandizira machitidwe monga ma chatbots; za chitukuko zokha, chitetezo chidziwitso ndi mtambo ITSM zida. Nkhaniyi ikuthandizani kuti mudumphire mwachangu pamutuwu ndikuphimba madera akuluakulu omwe akatswiri a ITSM amachita nawo.
. Mayankho a ITSM ndi machitidwe osinthika ophatikizidwa ndi nsanja zodziwika bwino za ogwiritsa ntchito. Koma atsogoleri a gawo ili okha ndi omwe angakwaniritse izi. Izi ndi zomwe tikambirana - kuthekera kwa ServiceNow komwe kumasiyanitsa nsanja iyi ndi ena omwe akupikisana nawo.
. Tikukuuzani momwe ServiceNow imagwirira ntchito ndi "85 zikwizikwi padziko lonse lapansi." Muphunzira chifukwa chake ServiceNow imagwiritsa ntchito MariaDB, momwe mungapangire mitundu ingapo, ndi zovuta zotani ndi zovuta zobisika zomwe zimakumana nazo popanga zinthu. Kuphatikiza apo, tiyeni tikambirane za mapulani amtsogolo omwe agawidwa ndi akatswiri a ServiceNow.
. Mu blog yathu patsamba la IT Guild, timalemba zambiri za momwe tingamvetsetsere mawu ndi zida zoyendetsera IT ndi njira zamabizinesi. M'nkhaniyi, tikufotokozera m'mawu osavuta chomwe chimayambitsa kasamalidwe ka katundu wa IT - zomwe zikuphatikizidwa mu lingaliro la "katundu", momwe kufufuza kwa IT kumachitikira, ndi malamulo ati ndi malingaliro oyambira omwe amagwira ntchito pano. Ichi ndi chinthu china chothamangira chosambira.
/Chotsani /
. Timakambirana za vutoli ndi mayankho apakhomo ndipo, m'mawu osavuta, timalankhula za ubwino wa machitidwe a mtambo poyerekeza ndi iwo. Tikukamba za njira monga ntchito, nthawi yogwiritsira ntchito, ndalama zogwirira ntchito, kukonzekera kukula, kudalirika komanso kugwiritsa ntchito mosavuta.
. Habrapost yathu yotsatira, momwe timafotokozera madera omwe IT Operations Management imayang'anira; zomwe zimapereka kumakampani pochita - timapereka milandu yama telecom, media ndi mabungwe othandizira. Mwa njira, mu blog patsamba la IT Guild lomwe tidakambirana ndi thandizo ΠΈ ndi thandizo .
. Tikupitiriza kulankhula za kuthekera kwa ServiceNow, koma nthawi ino tibwerera ku blog yathu pa HabrΓ©. M'nkhaniyi timalankhula za ntchito zachitetezo chazidziwitso ndi ntchito zofananira za nsanja: kugwira ntchito ndi zochitika, Vulnerability Response ndi Threat Intelligence. Timapereka zitsanzo zamakampani omwe akhazikitsa kale Security Operations, ndikuganiziranso ma module achitetezo azidziwitso operekedwa ndi ogulitsa.
. Paul Hardy, Chief Innovation Officer ku ServiceNow, anati:" Motsogozedwa ndi lingaliro ili, takonzekera zida ziwiri zowunikira - za ndi pa mutu . Cholinga chachiwiri ndikuthandizira kumvetsetsa kasamalidwe ka ntchito (gawo la ServiceNow la mapulogalamu a kasamalidwe ka ntchito) ndi ma modules monga Intelligent routing, agent intelligence, omni channel ndi self-service portal.
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. M'nkhaniyi, tidayesetsa kusonkhanitsa zolakwika zomwe zimachitika kwambiri pokhazikitsa Service Desk service. Tikukhulupirira kuti zomwe zawachitikira omwe "adagunda" zithandizira kupewa zonse zoletsa komanso zochotsa mosavuta komanso zovuta zazikulu. Tikukuuzani chifukwa chake kukhazikitsa kwapadera si njira yabwino kwambiri; timakambirana za "nkhondo ndi antchito," kugawa kwantchito ndi ulamuliro. Pazifukwa zonsezi timapereka malingaliro omwe adapangidwa kuti awonjezere luso la kukhazikitsidwa kwa Service Desk.
. Ichi ndi chimodzi mwazinthu zodziwika kwambiri pabulogu yathu pa HabrΓ©. Apa, monga momwe zilili pamwambapa, tikusanthula njira zomwe zidalephera kugwiritsa ntchito njira zosinthika zachitukuko. Timalongosola chifukwa chake Agile "sikugwira ntchito" chifukwa cha mavuto oyankhulana, kugawa maudindo mu gulu ndi kusintha kwa njira yodziwika bwino yowunika momwe ntchito zikuyendera. Kuonjezera apo, tikuyesera kusonyeza kuti chinthu chachikulu mu polojekiti iliyonse ndi anthu, osati mtundu wina wa njira za hype zomwe aliyense akukamba.
Zolemba zathu zina pa HabrΓ©:
Source: www.habr.com