“Kuchita zinthu mopitirira muyeso kunali kulakwitsa.
Kunena zowona - kulakwitsa kwanga.
Anthu salemekezedwa. "
Elon Musk
Nkhaniyi ingamveke ngati njuchi zotsutsana ndi uchi. Ndizodabwitsa kwambiri: takhala tikupanga bizinesi kwa zaka 19 ndipo mwadzidzidzi pa Habré tikulengeza mwamphamvu kuti makinawo ndiwowopsa. Koma izi ndi poyang'ana koyamba. Kuchulukitsitsa ndikoyipa m'chilichonse: mankhwala, masewera, zakudya, chitetezo, njuga, ndi zina. Zochita zokha ndi chimodzimodzi. Zomwe zikuchitika masiku ano pakuwonjezera makina azinthu zonse zomwe zingatheke zitha kuwononga kwambiri bizinesi iliyonse, osati makampani akulu okha. Hyper automation ndi chiopsezo chatsopano kwa makampani. Tiyeni tikambirane chifukwa chake.
Zikuwoneka, zikuwoneka ...
Automation ndi yodabwitsa
Automation inadza kwa ife mu mawonekedwe omwe timawadziwa, kupyolera mu nkhalango ya zosintha zitatu za sayansi ndi zamakono, ndipo zinakhala zotsatira zachinayi. Chaka ndi chaka, iye anamasula manja ndi mitu ya anthu, anathandiza, kusintha khalidwe la ntchito ndi khalidwe la moyo.
- Ubwino wa chitukuko ndi zinthu zikukulirakulira - zodziwikiratu zimapereka njira yolondola, yowongoleredwa yowonjezereka mobwerezabwereza, chinthu chamunthu chimachotsedwa pomwe kulondola kwakukulu kumafunika.
- Kukonzekera bwino - pogwiritsa ntchito makina, mutha kuyika voliyumu yopanga pasadakhale, kukhazikitsa dongosolo ndipo, ngati zothandizira zilipo, zichiteni panthawi yake.
- Kuchuluka kwa zokolola potengera kuchepa kwa kuchuluka kwa ntchito pang'onopang'ono kumabweretsa kutsika kwa ndalama zopangira ndikupangitsa kuti ntchito ikhale yotsika mtengo.
- Ntchito yakhala yotetezeka kwambiri - m'malo owopsa kwambiri, anthu amasinthidwa ndi makina, teknoloji imateteza thanzi ndi moyo pakupanga.
- M'maofesi, ma automation amamasula oyang'anira ku ntchito zanthawi zonse, kuwongolera njira ndikuwathandiza kuti azisamalira kwambiri ntchito zaluso, zanzeru. Pazimenezi pali CRM, ERP, BPMS, PM ndi malo ena onse osungiramo nyama opangira mabizinesi.
Panalibe kulankhula za vuto lililonse limene lingakhalepo!
Tesla analankhula za vutoli mokweza
Mutu wa hyper automation udakambidwa kale, koma udalowa mugawo logwira ntchito pomwe Tesla adakumana ndi vuto lazachuma pakukhazikitsa galimoto ya Tesla Model 3.
Kusonkhanitsa magalimoto kunali kokhazikika ndipo maloboti amayembekezeredwa kuthetsa mavuto onse. Koma kwenikweni, chirichonse chinakhala chovuta kwambiri - panthawi ina, chifukwa chodalira osonkhanitsa robotic, kampaniyo sinathe kuwonjezera mphamvu zopanga. Dongosolo la lamba wotumizira zidawoneka kuti ndi lovuta kwambiri, ndipo fakitale ya Fremont (California) idakumana ndi vuto lachangu lokulitsa kupanga ndikulemba anthu oyenerera. "Tinali ndi netiweki yopenga, yovuta ya malamba onyamula katundu, ndipo sizikugwira ntchito. Chifukwa chake tidaganiza zochotsa zonsezi, "adatero Musk pankhaniyi. Izi ndizovuta kwambiri pamakampani opanga magalimoto ndipo, ndikuganiza, likhala buku lowerengera.
Malo ogulitsira a Tesla ku fakitale ya Fremont
Ndipo izi zikukhudzana bwanji ndi mabizinesi ang'onoang'ono ndi apakatikati ku Russia ndi CIS, omwe nthawi zambiri amakhala ochepera 8-10% yamakampani? Ndibwino kuti mudziwe za vutoli lisanakhudze kampani yanu, makamaka popeza ena, ngakhale makampani ang'onoang'ono kwambiri, amatha kupanga chilichonse ndikusiya ntchito za anthu, ndalama, nthawi ndi maubwenzi a anthu pagulu paguwa laotomatiki. M'makampani otere, Ukulu Wake Algorithm imayamba kulamulira ndikusankha.
Mizere isanu yotsatsa
Ndife ochita zodziwikiratu komanso aluso, kotero tili ndi:
- - CRM yamphamvu padziko lonse lapansi mumitundu 6 yamabizinesi ang'onoang'ono ndi apakatikati
- - dongosolo losavuta komanso losavuta la matikiti amtambo ndi mini-CRM ndikuyamba ntchito pompopompo
- - CRM yamphamvu yapa TV ndi wailesi komanso otsatsa akunja; njira yeniyeni yamakampani yokhala ndi mapulani atolankhani ndi kuthekera kwina.
Kodi zimenezi zingatheke bwanji?
Zida zamagetsi za bizinesi iliyonse zakhala zopezeka mwaukadaulo komanso zachuma, eni ake ambiri adayamba kuwawona ngati gulu lonyamula katundu: ngati chilichonse chikuchitidwa ndi ma roboti ndi mapulogalamu, sipadzakhala zolakwika, chilichonse chidzakhala chopanda mitambo komanso chodabwitsa. Oyang'anira ena amayang'ana teknoloji ngati anthu amoyo, ndipo ogulitsa "amawalimbikitsa": CRM idzagulitsa yokha, ndi chuma cha ERP chidzagawidwa okha, WMS idzabweretsa dongosolo ku nyumba yanu yosungiramo katundu ... Kumvetsetsa uku kwa automation kunakhala koopsa kwa amene adakhala otsatira ake akhungu. Pamapeto pake, kampaniyo mosasamala imagula chilichonse chomwe chingalowe m'malo mwa anthu ndipo ... chimatha ndi zowonongeka za IT.
Kodi zowopsa za hyper automation ndi ziti?
Over-automation (kapena hyper-automation) ndi automation (kupanga, ntchito, kusanthula, ndi zina zambiri) zomwe zimaphatikizapo kusachita bwino. Nthawi zambiri, izi zimachitika ngati njira yokhayo siiganizira za munthu.
Ubongo ukuuma
Kuphunzira kwamakina ndi luntha lochita kupanga (ML ndi AI) apeza kale ntchito yawo m'makampani, chitetezo, zoyendera, komanso ngakhale mu ERP yayikulu ndi CRM (zochita zamalonda, kulosera kwaulendo wamakasitomala, kuwongolera kutsogolera). Matekinolojewa amathetsa osati nkhani za kuwongolera ndi chitetezo, komanso amalimbana ndi zochitika za anthu kwathunthu: amawunika zida zina, amawongolera makina amakina, kuzindikira ndi kugwiritsa ntchito zithunzi, kupanga zomwe zili (osati m'lingaliro la nkhani, koma m'lingaliro la zidutswa zomwe zimafunikira pa ntchito - zomveka, zolemba, ndi zina) Chifukwa chake, ngati m'mbuyomu wogwiritsa ntchitoyo adagwira ntchito ndi makina a CNC ndipo adakhala woyenerera kwambiri kuchokera pazochitika kupita ku zochitika, tsopano udindo wa munthuyo wachepetsedwa ndipo ziyeneretso za amisiri omwewo. m'makampani akutsika kwambiri.
Amalonda, okondweretsedwa ndi kuthekera kwa ML ndi AI, amaiwala kuti iyi ndi code yomwe idapangidwa ndikulembedwa ndi anthu ndipo codeyo idzachitidwa molondola komanso "kuyambira pano mpaka pano," popanda kupotoza pang'ono. Choncho, mu chirichonse kuchokera ku mankhwala kupita ku ntchito yanu ya muofesi, kusinthasintha kwa kulingalira kwaumunthu, phindu la ntchito zachidziwitso ndi ukadaulo waukadaulo zimatayika. Tangoganizani zomwe zingachitike ngati oyendetsa ndege akudalira woyendetsa ndege yekha? N'chimodzimodzinso mu bizinesi - malingaliro aumunthu okha ndi omwe amatha kupanga zatsopano, njira, kukhala ochenjera m'njira yabwino ndikugwira ntchito bwino mu machitidwe a "man-man" ndi "man-machine". Osadalira mwachimbulimbuli pa makina.
Ndipo musapange zolakwika zilizonse mu code, chabwino?
Mwanjira ina osati munthu
Mwina palibe ogwiritsa ntchito pa intaneti omwe sanakumanepo ndi bots kamodzi: pamasamba, pamacheza, pamasamba ochezera, pawailesi yakanema, pamabwalo komanso padera (ndi Alice, Siri, Oleg, pomaliza). Ndipo ngati simunapulumutsidwe izi, ndiye kuti mwina mumalankhulana ndi maloboti amafoni. Zowonadi, kukhalapo kwa ogwira ntchito zamagetsi oterowo mubizinesi kumathandiza kuchepetsa ntchito ya manejala ndikupangitsa kuti ntchito yake ikhale yosavuta komanso yabwino. Koma ukadaulo wosalakwa womwe mabizinesi ang'onoang'ono adalowamo zidakhala zovuta.
Malinga ndi lipoti la CX Index 2018, 75% ya omwe adafunsidwa adanena kuti adathetsa ubale wawo ndi kampani chifukwa chokumana ndi vuto ndi macheza. Iyi ndi nambala yowopsa! Zikuoneka kuti wogula (ndiko kuti, yemwe amabweretsa ndalama ku kampani) sakufuna kulankhulana ndi ma robot.
Tsopano tiyeni tiganizire za vuto lazamalonda komanso ngakhale PR. Nayi kampani yanu, ili ndi tsamba labwino kwambiri - pali chatbot pawebusayiti, chatbot yothandizira, loboti + IVR pafoni ndipo ndizovuta "kufikira" wolumikizana ndi moyo. Kotero zikuwoneka kuti nkhope ya kampaniyo imakhala ... robot? Ndiko kuti, amatuluka opanda nkhope. Ndipo mukudziwa, pali chizolowezi mumakampani a IT kupanga mawonekedwe atsopanowa. Makampani amabwera ndi mascot aukadaulo, amamupatsa mawonekedwe okongola ndikuwonetsa ngati wothandizira. Ichi ndi chikhalidwe choyipa, chopanda chiyembekezo, kumbuyo komwe kuli vuto lalikulu lamalingaliro: momwe tingapangire umunthu zomwe ife tokha tazichotsera umunthu?
Wothandizira akufuna kuwongolera njira yolumikizirana ndi kampaniyo, akufuna munthu wamoyo wokhala ndi malingaliro osinthika, osati "kupanganso pempho lanu."
Ndiroleni ndikupatseni chitsanzo cha moyo.
Alfa-Bank ili ndi macheza abwino kwambiri pa intaneti pamagwiritsidwe ake am'manja. Kumayambiriro kwa mawonekedwe ake, panali ngakhale positi pa Habre, yomwe ikuwonetsa umunthu wa ogwira ntchito - zinkawoneka zochititsa chidwi, zinali zosangalatsa kulankhulana, ndipo kuchokera kwa abwenzi ndi pa RuNet panali chidwi ndi izi nthawi ndi nthawi. Tsoka ilo, tsopano nthawi zambiri ma chatbot amayankha mawu ofunikira mufunso, chifukwa chake pali malingaliro osasangalatsa osiyidwa, ndipo ngakhale zovuta zachangu zayamba kutenga nthawi yayitali kuti zithetsedwe.
Zinali zabwino ndi chiyani pa macheza a Alpha? Mfundo yakuti pali munthu pakati, osati bot. Makasitomala atopa ndi kulumikizana kwamaloboti, kumakina-ngakhale ongolankhula. Chifukwa bot ... ndi opusa komanso opanda mzimu, algorithm chabe.
Chifukwa chake kulumikizana ndi ma hyper automation ndi makasitomala kumabweretsa kukhumudwa ndikutaya kukhulupirika.
Njira zopangira ma process
Zochita zokha zimamangiriridwa kuzinthu zapakampani - ndipo njira zambiri zimangochitika zokha, zimakhala bwino, pomwe kampaniyo imachotsa mavuto ndi ntchito zanthawi zonse. Koma ngati palibe anthu omwe ali kumbuyo kwa njira zomwe amamvetsetsa momwe amagwirira ntchito, ndi mfundo ziti zomwe zimawatsatira, ndi zolephera ziti ndi zolephera zomwe zingatheke panthawiyi, ndondomekoyi idzapangitsa kampani kukhala chikole chake. Munjira zambiri, ndichifukwa chake ndikwabwino ngati njira ndi zodziwikiratu sizichitika ndi alangizi akunja, koma ndi gulu logwira ntchito mkati mwa kampaniyo mogwirizana ndi wopanga makina opanga makina. Inde, ndizovuta, koma zodalirika komanso zothandiza.
Ngati mwawongolera njira, koma palibe amene amamvetsetsa, pakulephera koyamba padzakhala nthawi yopuma, padzakhala makasitomala osakhutira, ntchito zophonya - padzakhala chisokonezo chonse. Chifukwa chake, onetsetsani kuti mwapanga ukadaulo wamkati ndikusankha omwe adzawayang'anire ndikusintha. Zochita popanda anthu, makamaka pazantchito zamakampani, zimathabe pang'ono.
Zodzipangira zokha chifukwa chongodzipangira zokha ndizomwe zilibe phindu kapena phindu. Ngati, motsutsana ndi izi, muli ndi chikhumbo chodula antchito chifukwa "chinachake chidzachita chirichonse chokha," mkhalidwewo udzakhala woipa kwambiri. Choncho, tiyenera kuyang'ana bwino: pakati pa chida chamtengo wapatali kwambiri cha m'zaka za zana la XNUMX, automation, ndi chuma chamtengo wapatali cha nthawi yathu - anthu.
Mwambiri, ndatha 😉
Source: www.habr.com