Kodi chidzachitike ndi chiyani ku ITSM mu 2020 komanso m'zaka khumi zatsopano? Olemba a ITSM Tools adachita kafukufuku wa akatswiri amakampani ndi oyimira makampani - osewera ofunika pamsika. Taphunzira nkhaniyi ndipo takonzeka kukuuzani zomwe muyenera kulabadira chaka chino.
Njira 1: Ubwino wa ogwira ntchito
Mabizinesi amayenera kuyesetsa kupanga mikhalidwe yabwino kwa antchito. Koma kupereka malo abwino ogwirira ntchito sikokwanira.
Mulingo wokulirapo wa njira zodzichitira nokha udzakhalanso ndi phindu pamalingaliro a gulu. Chifukwa cha kuchepa kwa chiwerengero cha ntchito zachizolowezi, zokolola zidzawonjezeka ndipo miyeso ya nkhawa idzachepa. Zotsatira zake, kukhutira kwa ntchito kumawonjezeka.
Miyezi isanu ndi umodzi yapitayo tinalemba kalepamutu wokhutitsidwa ndi ogwira ntchito, pomwe adafotokoza mwatsatanetsatane momwe angapangire moyo wa antchito kukhala bwino pogwiritsa ntchito zida zopangira mabizinesi.
Trend 2. Kupititsa patsogolo ziyeneretso za ogwira ntchito, kumasula malire a "silos"
Ndikofunikira kuti atsogoleri amakampani amvetsetse maluso omwe ogwira ntchito ku IT amafunikira kuti asunge njira zamabizinesi zomwe zilipo komanso kukulitsa tsogolo, ndikupereka thandizo kuti apeze malusowa. Cholinga chachikulu chopezera lusoli ndikuphwanya chikhalidwe cha "silo" chomwe chimalepheretsa mgwirizano wabwino pakati pa madipatimenti pakampani.
Akatswiri a IT ayamba kudziwa bwino mfundo zoyendetsera ntchito zamakampani ena. Adzayang'ana njira zamabizinesi a bungwe ndikuwona zomwe zikukulirakulira. Potero:
- Ma portal odzichitira okha adzayenda bwino pomwe kusiyana kwa zomwe ogwiritsa ntchito amakumana nazo ndi luso zidzaganiziridwa
- Gulu la IT lidzakhala lokonzeka kukulitsa bizinesiyo ndikukhala ndi zothandizira izi;
Zothandizira anthu mu IT zidzamasulidwa popanda kuvulaza ogwiritsa ntchito (othandizira enieni adzawonekera, kusanthula zochitika zokha, etc.) - Magulu a IT asinthira ku mgwirizano ndi atsogoleri abizinesi kuti apititse patsogolo kukwaniritsidwa kwa zolinga zamabizinesi pogwiritsa ntchito ukadaulo
Mchitidwe 3: Kuyeza ndikusintha zochitika za ogwira ntchito
Mu 2020, muyenera kusamala kwambiri zomwe ogwiritsa ntchito akukumana nazo. Izi zidzakulitsa zokolola ndi zokolola zambiri.
Zochitika 4. Cybersecurity
Pamene kuchuluka kwa deta kukukulirakulira, samalani kuti muwonjezere chuma pamene mukusunga ndi kukonza khalidwe la deta. Pezani njira zowatetezera ku ma hacks ndi kutayikira.
Trend 5. Chiyambi cha nzeru zopangira
Makampani akuyesetsa kukhala ndi ITSM yanzeru komanso kugwiritsa ntchito luntha lochita kupanga. Zimathandizira kulosera motengera ma analytics, kukonza zodzichitira zokha kuchokera kwa ogwira ntchito, kudalira zomwe ogwiritsa ntchito adakumana nazo. Kuti AI ikhale yanzeru, mabungwe ayenera kuyilimbikitsa ndi luntha. Gwiritsani ntchito chaka chino kukonza ma analytics abizinesi yanu ndikupanga ndikugwiritsa ntchito mapulogalamu a AI.
Zochitika 6. Kupanga njira zatsopano zoyankhulirana
Yakwana nthawi yoganiza zopanga ndikuyesa njira zatsopano zoyankhulirana zomwe ogwiritsa ntchito amafunsira ntchito ndikuwonetsa zovuta. Ntchito za IT ndi zokonzeka kuthandiza ogwiritsa ntchito kudzera munjira yawo yolumikizirana yomwe amakonda. Zilibe kanthu kaya kudzera pa Skype, Slack kapena Telegalamu: ogwiritsa ntchito ayenera kulandira chidziwitso kulikonse komanso kuchokera ku chipangizo chilichonse.
Malingana ndi zipangizo
Timalimbikitsa zida zathu pamutuwu:
Source: www.habr.com