Kampani ya Rother OSS khola loyamba machitidwe a matikiti , foloko . Dongosololi lakonzedwa kuti lithetse mavuto monga kupereka chithandizo chaumisiri (desk yothandizira), kuyang'anira mayankho ku zopempha za makasitomala (mafoni, imelo), kugwirizanitsa ntchito zamakampani a IT, kuyang'anira zopempha mu malonda ndi ntchito zachuma. Khodi ya OTOBO yalembedwa ku Perl ndi zololedwa pansi pa GPLv3.
Stefan Rother, yemwe tsopano ndi woyambitsa ndi woyang'anira wamkulu wa Rother OSS, adalumikizana ndi OTRS GmbH (lero OTRS AG) mu 2004. Mu 2011, adayambitsa kampani yake, Rother OSS. Pofika chaka cha 2019, Rother OSS imayang'ana kwambiri popereka mabizinesi okhudzana ndi njira zotsegula za OTRS. Poyankha kusinthika kwa njira yotulutsa ya OTRS AG komanso kuchedwa kwa kutulutsa kwatsopano kwa OTRS Community Edition, Rother OSS adayamba kupanga matikiti a OTOBO (Open Ticket Ours Based Otrs) kutengera OTRS mtundu 6. Lingaliro la bizinesi la OTOBO ndi kuthandiza ogwiritsa ntchito malonda, uphungu ndi maphunziro awo. Zotukuka zomwe zimaperekedwa ndi kasitomala zomwe zili zothandiza kwa ogwiritsa ntchito ambiri zakonzedwa kuti zibwezeretsedwe ku code yawo.
Zosintha zazikulu:
- Zasinthidwa ;
- Mafomu awongoleredwa ndipo thandizo la mafomu olembera amitundu yambiri yawonjezedwa;
- Kukhazikitsa kusaka mwachangu kutengera Elasticsearch;
- Thandizo lowonjezera la kutsimikizika kwazinthu ziwiri, chitetezo chachinsinsi chachinsinsi, ndi zida zapamwamba zoperekera malamulo achinsinsi;
- Wotetezedwa ndi Docker.
Chida chosamukira chapangidwanso chomwe chimakulolani kuti musamuke kuchokera ku OTRS CE 6 kupita ku OTOBO. Pakuti unsembe zonse phukusi loyika ndi zithunzi za Docker. Ntchito zochitira alendo zimaperekedwanso. Kufikira pachiwonetsero: (lowani Felix, mawu achinsinsi Felix), (lowani Lena, achinsinsi Lena).
Source: opennet.ru